Brother MFC-T910DW User manual

Reference Guide
Brief explanations for routine operations
MFC-T910DW
!CAUTION Before using this product, read carefully these instructions for correct operation.
Keep the User's Guide in a secure place for future reference.
Online User's Guide
For more advanced instructions, information, and
product specifications, see the Online User's
Guide at support.brother.com/manuals

To create a better environment
Please cooperate.
Firstly, thank you very much indeed for using our Brother products!
Brother focuses on the earth environment concerned. And make a basic
policy which is to concern about the earth environment, including any
workflow from product development to discard. The local citizen should be
responsible for local society and its environment during these environment
protection activities.
Therefore, we hope you'll take part in this environment plan, and pay attention
to environment protection points as below while discarding used
consumables.
1. Please deliver the used package materials to relevant waste disposal
office for recycle.
2. When you discard used consumables, please follow and carry on relevant
local regulations properly.
3. When the machine need replacing parts for the maintenance and repair,
please discard used circuit boards, used electrical parts and products as
disposed electrical materials.
4. The power consumption is 0 W after you turn off the machine and unplug
it from the AC outlet.
5. Some parts in the machine can be used on the same series model
machines which are produced in the same factory.
Note: If you want to replace the parts, please contact Brother Authorized
Service Centers.
6. Machines with an LWAd > 63.0 dB(A) are recommended to be set up in
separate rooms due to their noise emissions.
7. The machine can use recycled paper.
8. Ensure that during use the machine is used in a well ventilated area.
9. Brother will accept machines and consumables for recycling. For details of
the return scheme please refer to the webpage
www.brother.cn/company/info/declaration/20090304.html.
© 2017 Brother Industries, Ltd. All rights reserved.

User's Guides and Where to Find Them
Which Guide? What's in It? Where Is It?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine, and installing the drivers and
software for the operating system and
connection type you are using.
Printed / In the box
Reference Guide Learn the basic PC-Print, PhotoCapture
Center, Scan, Copy and Fax operations and
basic machine maintenance. See
troubleshooting tips.
Printed or on Brother
Installation Disc / In
the Box
Online User's Guide This guide includes the additional contents of
the Reference Guide.
In addition to information about the PC-Print,
PhotoCapture Center, Scan, Copy, Fax,
Internet services, Mobile Functions and
Brother ControlCenter operations, useful
information is included about using the
machine on a network.
Brother Solutions
Center 1
1Visit support.brother.com/manuals.
For the Latest Driver Updates
Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to
download drivers. To keep your machine’s performance up-to-date, check there for the latest
firmware upgrades.
©2017 Brother Industries, Ltd. All rights reserved.
i

Questions or Problems? Take a Look at our FAQs,
Solutions, and Videos Online.
Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com
•Provides several ways to search
•Displays related questions for more information
•Receives regular updates based on customer feedback
ii

1General Information ............................................................................................ 1
Control Panel Overview.............................................................................................1
LCD Overview ...........................................................................................................3
2Paper Handling .................................................................................................... 4
Load Paper ................................................................................................................4
Load Documents .......................................................................................................5
3Print ...................................................................................................................... 6
Print from Your Computer..........................................................................................6
Print a Document (Windows®).........................................................................6
Print a Document (Mac)...................................................................................6
Various Printing................................................................................................6
4Copy ..................................................................................................................... 7
Copy a Document .....................................................................................................7
Other Copy Options...................................................................................................7
5Scan...................................................................................................................... 8
Before Scanning ........................................................................................................8
Scan from Your Computer .........................................................................................8
Scan Using the Scan Button on the Machine............................................................8
6PhotoCapture Center ........................................................................................ 10
Print Photos Directly from a USB Flash Drive .........................................................10
Preview and Print Photos from a USB Flash Drive........................................10
Print Settings Overview .................................................................................10
7Fax .......................................................................................................................11
Before Faxing ..........................................................................................................11
Telephone Line Interference/VoIP..................................................................11
Send a Fax ..............................................................................................................11
Choose the Correct Receive Mode .........................................................................12
ARoutine Maintenance ........................................................................................ 14
Check the Print Quality............................................................................................14
Check the Print Alignment from Your Brother Machine ...........................................15
BTroubleshooting ................................................................................................ 16
Identify the Problem.................................................................................................16
Table of Contents
iii

Error and Maintenance Messages...........................................................................17
Wireless LAN Report Error Codes...........................................................................21
CAppendix ............................................................................................................ 22
Enter Text on Your Brother Machine........................................................................22
Supply Specifications ..............................................................................................23
iv

Control Panel Overview
32
1 54
7
86
1. 1.8"(44.9 mm) Liquid Crystal Display
(LCD)
Displays messages to help you set up and
use the machine.
2. Mode buttons
FAX
Press to switch the machine to Fax
mode.
SCAN
Press to switch the machine to Scan
mode.
COPY
Press to switch the machine to Copy
mode.
PHOTO
Press to switch the machine to
Photo/Web mode.
3. Settings buttons
Clear/Back
Press to go back to the previous menu
level.
Settings
Press to access the main menu.
OK
Press to select a setting.
d or c
Press to adjust the ring volume while
the machine is idle.
• Press to store Speed Dial and Group
numbers in the machine's memory.
• Press to look up and dial numbers
that are stored in the machine's
memory.
1General Information
1General Information
1

Press to configure the wireless settings
while the machine is idle.
a or b
Press to scroll through the menus and
options.
d or c
• Press to move the cursor left or right
on the LCD.
• Press to either confirm or cancel a
procedure which is in progress.
4. Telephone buttons
Hook
Press before dialling to ensure a fax
machine answers, and then press
Black Start.
If the machine is in Fax/Tel (F/T) mode
and you pick up the handset of an
external telephone during the F/T ring
(pseudo/double-ring), press Hook to
talk.
Redial/Pause
• Press to redial the last number you
called.
• Press to select and redial the
numbers from the Outgoing Call
history or Caller ID history.
• Press to insert a pause when dialling
numbers.
5. Dial Pad
• Use to dial fax and telephone numbers.
• Use as a keyboard to enter text or
characters.
6. Stop/Exit
• Press to stop an operation.
• Press to exit from a menu.
7. Start buttons
Black Start
• Press to start sending faxes in
monochrome.
• Press to start making copies in
monochrome.
• Press to start scanning documents
(in colour or monochrome depending
on the scan setting).
Color Start
• Press to start making copies in full
colour.
• Press to start scanning documents
(in colour or monochrome depending
on the scan setting).
8. Power On/Off
Press to turn the machine on.
Press and hold down to turn the
machine off. The LCD displays
[Shutting Down] and stays on for a
few seconds before turning itself off. If you
have connected an external telephone or
TAD, it is always available.
If you turn the machine off using , it
will still clean the print head periodically to
maintain print quality. To prolong print
head life, provide better ink efficiency, and
maintain print quality, keep your machine
connected to a power source at all times.
2

LCD Overview
This screen shows the machine’s status when
the machine is idle. When displayed, this
indicates that your machine is ready for the
next command.
Home Screen
0101
01. 01. 2018
FaxFax
1
35
2
4
1. Quiet Mode
This icon appears when the [Quiet
Mode] setting is set to [On]. For more
detailed information, see the Online User's
Guide.
The Quiet Mode setting can reduce
printing noise. When Quiet Mode is turned
on, the print speed becomes slower.
2. Wireless Status
Each icon in the following table shows the
wireless network status:
Wireless network is connected.
A three-level indicator in the Home
screen displays the current
wireless signal strength.
The wireless access point cannot
be detected.
The wireless setting is disabled.
3. Date and Time
Displays the date and time set on the
machine.
4. Faxes in Memory
Displays how many received faxes are in
the machine's memory.
5. Receive Mode
Displays the current Receive Mode.
•[Fax]
•[F/T] (Fax/Tel)
•[TAD] (External TAD)
•[Mnl] (Manual)
1General Information
3

Load Paper
1Load the paper in the paper tray as follows.
Fan the stack of paper well.
Tray #1 How to Load Paper
A4/Letter
Executive
B5/B6 (JIS)
16K (195 x 270
mm)
A5/A6
Photo 2L
Index card
Envelopes
Adjust the paper
guides.
Printing surface: Face down
Photo
Adjust the paper
guides.
Printing surface: Face down
MP Tray How to Load Paper
A4/Letter
Executive
B5/B6 (JIS)
16K (195 x 270
mm)
A5/A6
Photo
Photo L/2L
Index card
Envelopes
Adjust the paper
guides.
Printing surface: Face up
For more detailed information, see the Online User's Guide: Load Paper.
2Paper Handling
4

2Unfold the paper support flap. Change the paper size setting in the machine's menu, if
needed.
2
1
Load Documents
Place the document in the ADF or on the scanner glass as shown in the illustration.
Automatic Document Feeder (ADF) Scanner Glass
Place your document face down in the ADF.
Place the document face down in the upper left
corner of the scanner glass.
2Paper Handling
5

Print from Your
Computer
Before attempting any printing operation,
confirm the following:
• Make sure you have installed the Brother
software and drivers.
• Make sure the USB or network cable is
connected correctly, or that you are
connected to the network using your
wireless access point/router.
Print a Document
(Windows®)
1Select the print command in your
application.
2Select Brother MFC-XXXX Printer
(where XXXX is the name of your
model).
3Click Print.
4Complete your print operation.
Print a Document (Mac)
1From an application, such as Apple
TextEdit, click the File menu, and then
select Print.
2Select Brother MFC-XXXX (where
XXXX is the name of your model).
3Click Print.
4Complete your print operation.
Various Printing
To use the various printing features, click the
printing properties or preferences button to
change the printer setting.
Print on Both Sides of the Paper
Automatically
Print More Than One Page on a Single
Sheet of Paper (N in 1)
For Windows®:
For more detailed information, see the Online
User's Guide: Print from Your Computer
(Windows®).
For Mac:
For more detailed information, see the Online
User's Guide: Print from Your Computer
(Mac).
3Print
6

Copy a Document
1Make sure you have loaded the correct
size paper in the paper tray.
2Load your document.
3Press (COPY).
The LCD displays:
Press Start
Normal
Quality
Plain Paper
Paper Type
01
4Enter the number of copies using the
dial pad.
5Change the copy settings, if needed.
Press a or b to scroll through the copy
settings. When the setting you want is
highlighted, press OK.
• When you load paper other than A4
size Plain Paper, you must change the
[Paper Size] and [Paper Type]
settings.
6When finished, press Black Start or
Color Start.
To stop copying, press Stop/Exit.
Other Copy Options
You can use various copy features by
changing copy settings.
Enlarge or Reduce Copied Images
2-sided Copy
For more detailed information, see the Online
User's Guide: Copy.
4Copy
4Copy
7

Before Scanning
Before attempting to scan, confirm the
following:
• Make sure you have installed the Brother
software and drivers.
• Make sure the USB or network cable is
connected correctly, or that you are
connected to the network using your
wireless access point/router.
Scan from Your
Computer
There are several ways you can use your
computer to scan photos and documents on
your Brother machine. Use the software
applications provided by Brother, or use your
favourite scanning application.
For more detailed information, see the Online
User's Guide: Scan from Your Computer
(Windows®) or Scan from Your Computer
(Mac).
Scan Using the Scan
Button on the Machine
1Load your document.
2Press (SCAN).
3Press a or b to select the [to PC]
option, and then press OK.
4Press a or b to select the [to File]
option, and then press OK.
5If the machine is connected over the
network, press a or b to select the
computer where you want to send data,
and then press OK.
If the LCD prompts you to enter a PIN,
use the control panel to enter the four-
digit PIN for the computer, and then press
OK.
6Do one of the following:
• To change the settings, go to the next
step.
• To use the default settings, press
Black Start or Color Start.
[Scan Type] depends on the default
settings. Pressing Black Start or Color
Start does not allow you to change the
settings.
7Press a or b to select the [Scan
Settings] setting, and then press OK.
To use the [Scan Settings] option, a
computer with either ControlCenter4
(Windows®) or Brother iPrint&Scan (Mac)
software installed must be connected to
the machine.
8Press a or b to select the [Set at
Device] setting, and then press OK.
9Select the scan settings you want to
change, and then press OK.
•[Scan Type]
Select the scan type for your
document.
•[Resolution]
Select the scan resolution for your
document.
•[File Type]
Select the file format for your
document.
5Scan
8

•[Document Size]
Select your document size.
•[Brightness]
Select the brightness level.
•[Contrast]
Select the contrast level.
•[Remove Background]
Change the amount of background
colour that is removed.
10 Press Black Start or Color Start.
[Scan Type] depends on the settings
you have selected. Pressing Black Start
or Color Start does not allow you to
change the settings.
5Scan
9

Print Photos Directly
from a USB Flash Drive
Preview and Print Photos
from a USB Flash Drive
Preview your photos on the LCD before you
print them. Print images that are stored on a
USB flash drive.
1Put a USB flash drive in the USB slot.
2Press a or b to select [JPEG Print].
Press OK.
3Press a or b to select [Select
Files]. Press OK.
To print all photos, press a or b to select
[Print All], and then press OK.
4Press d or c to display the photo you
want to print.
5Enter the number of copies using the
dial pad.
6Repeat the last two steps until you have
selected all the photos you want to print.
Press Clear/Back to go back to the
previous level.
7Press OK.
8To change the print settings, press a or
b to select the setting you want to
change, and then press OK. Press a or
b to select the option you want, and then
press OK.
9Press Color Start.
Print Settings Overview
The Print Settings you change are temporary
for your current printout. The machine returns
to its default settings after printing is
complete.
You can save the print settings you use
most often by setting them as the default.
For more detailed information, see the
Online User's Guide.
6PhotoCapture Center
10

Before Faxing
Telephone Line Interference/
VoIP
If you are having problems sending or
receiving a fax due to possible interference on
the telephone line or if you are using a VoIP
system, we recommend changing the modem
speed to minimise errors in fax operations.
1Press Settings.
2Press a or b to select the following:
a. Select [Initial Setup].
Press OK.
b. Select [Compatibility].
Press OK.
c. Select [Normal] or [Basic(for
VoIP)]. Press OK.
•[Basic(for VoIP)] reduces
the modem speed to 9,600 bps
and turns off Error Correction
Mode (ECM). Unless interference
is a recurring problem on your
telephone line, you may prefer to
use it only when needed.
To improve compatibility with
most VoIP services, Brother
recommends changing the
compatibility setting to
[Basic(for VoIP)].
•[Normal] sets the modem
speed at 14,400 bps.
3Press Stop/Exit.
• VoIP (Voice over IP) is a type of phone
system that uses an Internet
connection, rather than a traditional
phone line.
• Brother does not recommend the use
of a VoIP line. VoIP limitations in
general can cause some functions of
the fax machine not to work correctly.
Send a Fax
This feature is available only for monochrome
faxes.
NOTE
1Load your document in the ADF or place
it on the scanner glass.
2Press (FAX).
The LCD displays:
Pres s S tart
En ter N umb er
Stand a r d
Fax Re s oluti on
Auto
Cont r ast
3Enter the fax number in one of the
following ways:
• Dial Pad (Enter the fax number
manually.)
Press all digits of the number using
the dial pad.
• Redial (Redial the last number you
dialled.)
Press Redial/Pause.
• Outgoing call (Select a number from
the Outgoing Call history.)
Press a or b to select the following:
7Fax
7Fax
11

a. Select [Call History].
Press OK.
b. Select [Outgoing Call].
Press OK.
c. Select the number you want, and
then press OK.
d. Press c to select [Apply].
• Caller ID (Select a number from the
Caller ID history.)
Press a or b to select the following:
a. Select [Call History].
Press OK.
b. Select [Caller ID History].
Press OK.
c. Select the number you want, and
then press OK.
d. Press c to select [Apply].
•[Address Book] (Select a number
from the Address Book.)
Press a or b to select the following:
a. Select [Address Book].
Press OK.
b. Select [Search]. Press OK.
c. Do one of the following:
- Enter the two-digit Speed Dial
number using the dial pad.
- Select a number from the list in
the following ways:
i. Select [Alphabetical
Order] or [Numerical
Order]. Press OK.
ii. Select the number you
want. Press OK.
iii. Press c to select [Apply].
4To change the fax settings, press a or b
to select the setting you want to change,
and then press OK.
5When finished, press Black Start.
6Do one of the following:
• If you are using the ADF, the machine
starts scanning and sending the
document.
• If you are using the scanner glass
and pressed Black Start, the
machine starts scanning the first
page.
Go to the next step.
7When the LCD displays [Next
page?], do one of the following:
• Press c to scan another page. Place
the next page on the scanner glass,
and then press c. The machine starts
scanning the page.
Repeat this step for each additional
page.
• Press d to send the fax when finished
scanning pages. The machine starts
sending the document.
Choose the Correct
Receive Mode
The factory setting of Receive Mode is “Fax
Auto”. Your machine will automatically receive
any faxes that are sent to it. There are four
Receive Modes of this machine as below.
Operation Display Factory Setting
Ring Delay
Fax Auto Ring Delay: four
times
Fax detection: On
Fax/Tel Ring Delay: four
times
External TAD
Fax Manual
1Press Settings.
2Press a or b to select the following:
12

a. Select [Fax]. Press OK.
b. Select [Setup Receive].
Press OK.
c. Select [Receive Mode].
Press OK.
3Press a or b to select the [Fax Auto],
[Fax/Tel], [External TAD], or
[Fax Manual] option, and then press
OK.
4Press Stop/Exit.
7Fax
13

Check the Print Quality
If faded or streaked colours and text appear or
if text is missing on your printouts, the print
head nozzles may be clogged. Print the Print
Quality Check Sheet and look at the nozzle
check pattern.
1Press Settings.
2Press a or b to select the following:
a. Select [General Setup].
Press OK.
b. Select [Maintenance]. Press OK.
c. Select [Impr. PrintQuality].
Press OK.
d. Select [Impr. PrintQuality]
again. Press OK.
3Press c.
The machine prints the Print Quality
Check Sheet.
4Check the quality of the four colour
blocks on the sheet.
5The LCD asks about the print quality. Do
one of the following:
• If all lines are clear and visible, press
d to select [No].
The Print Quality check finishes.
• If lines are missing (see Poor,
below), press c to select [Yes].
OK
Poor
6The LCD asks you to check the print
quality of each colour. Press d or c to
select the pattern (1–4) that most
closely matches the printing result, and
then press OK.
7Do one of the following:
• If print head cleaning is needed,
press c to start the cleaning
procedure.
• If print head cleaning is not needed,
the Ink or Maintenance screen
reappears on the LCD.
8After the cleaning procedure is finished,
the LCD asks if you want to check the
print quality again.
Press c [Yes] to start the print quality
check.
9Press c again.
The machine prints the Print Quality
Check Sheet again. Check the quality of
the four colour blocks on the sheet
again.
If you clean the print head at least five times
and the print has not improved, try cleaning
the print head again up to three more times. If
the print has not improved, contact Brother
customer service or your local Brother dealer.
ARoutine Maintenance
14