BT DIVERSE 1010 User manual

Diverse handset
for use with
Diverse 1010 /1015
base units
featuring DECT
Digital Enhanced Cordless
Telecommunications
User guide

2
Carrying clip
Speed dial
Enables quick
dialling of numbers stored
in the memory.
Intercom
Enables internal
communication and call
transfer between handsets.
Power
Lets you switch the
handset on/off and select
the operating mode.
Display
Displays the
status of your
handset.
Phone
Used to make and
answer calls.
Keypad
123
456
789
0
✱
ABC DEF
GHI JKL MNO
PQRS TUV WXYZ
STO MEM LNR
RCL INT PWR
Store
Lets you store numbers
in the memory and access
other phone functions.
Last number redial
Can redial the last three
numbers you called and
lets you access other
phone functions.
Recall
For use with
switchboards and
BT Select Services.
At a glance
1

In this guide
At a glance 1
Introducing the
Diverse handset 4
Setting up 6
Registering a new Diverse
handset with the base unit 12
Using the
Diverse handset 15
Using the Diverse
handset with a PBX 26
Operating with
additional base units 30
Maintenance 36
Help 38
Technical information 42
Index 45
3
Hints and tips boxes
In this user guide, we've included helpful tips
and useful notes. They are shown in a grey box.

Introducing the
Diverse handset
Your Diverse handset is designed
for ease of use and made to the
high standards set by BT
We thank you for making the right choice
and expect that your Diverse handset will
give you many years of quality service.
Please read the instructions carefully
before use and keep this user guide for
future reference. The guide covers the
basic features of the Diverse handset.
For comprehensive instructions, see your
main Diverse 1010 or 1015 user guide.
DECT
By purchasing your Diverse handset, you
now own a product which combines the
advantages of cordless operation with the
performance of a high quality telephone.
It complies with the Digital Enhanced
Cordless Telecommunications (DECT)
standard and offers unparalleled quality
and features.
4

Setting up Follow these
steps to get your Diverse handset
ready for use
Warning
1Use only approved nickel-cadmium (NiCad)
rechargeable batteries. Never use other
batteries or conventional alkaline batteries.
Using such batteries could lead to a short
circuit or destroy the battery casing.
Recommended batteries should have a power
rating of 600m Ah 1.2V. Batteries available
from the Diverse helpline 0345 908070.
2Do not try to use any power supply except
the one provided, otherwise you may
permanently damage your Diverse. It will also
result in non-compliance with EN41003:1993,
and will invalidate the approval given to this
apparatus.
3There is a slight chance that your phone
could be damaged by an electrical storm.
We recommend that you unplug your Diverse
from the mains power and telephone line
socket during storms.
4If you wear a hearing aid, please note that
the Diverse works by sending radio signals
between the base unit and handset. These
signals can interfere with hearing aids,
causing a humming noise.
5Diverse handset can interfere with other
electrical equipment e.g. answering machines,
TV and radio sets, clock radio/alarms and
computers if placed too close. It is
recommended to place your Diverse handset
at least one metre away from such appliances
to avoid any risk of interference.
6It is possible that the Diverse handset may
be affected by being near bodies of water
(e.g. ponds, lakes, the sea).
6

3 Charging the handset batteries
for at least 16 hours
Before you use the handset, place it on
the base unit or charging unit (available
separately). The handset can be charged
face up or down. Make sure that the
contacts on the bottom end of the handset
are touching both charging contacts.
When the handset batteries are charging,
the green CHARGING light comes on.
Normal battery charging time.
After charging your Diverse for the first
time, normal charging time for the handset
batteries is about 4-5 hours. Batteries warm
up when being charged; this is normal and
not dangerous.
Under ideal conditions, the handset batteries
should give about 6.5 hours talktime or
60 hours standby on a single charge. However,
new NiCad batteries do not reach their full
capacity until they have been in normal use
for several days.
Battery low warning
flashes and handset beeps to warn
you that the batteries are within 5-10 minutes
of being completely flat.
8

Setting the TONE or PULSE
mode
Your Diverse handset is preset to TONE
dialling – where you hear a tone beep each
time you dial a number. Tone dialling is
suitable for all modern digital exchanges. If
you cannot make a call with TONE dialling,
you may need to switch to PULSE dialling.
To set PULSE dialling
•Press the STO button then the #button.
•Press the 1button.
•Enter the current system code.
(Factory setting 0000.)
•Press the LNR button.
•Press the buttons 0, 3, 3.
•Press the STO button to set pulse
dialling.
To re-set to TONE dialling
•Press the STO button then the #button.
•Press the 1button.
•Enter the current system code.
(Factory setting 0000.)
•Press the LNR button.
•Press the buttons 0, 3, 7.
•Press the STO button to set tone dialling.
STO
LNR
LNR
STO
10

12
Registering a
new Diverse
handset with the
base unit
Up to six handsets can be registered
and operated from the Diverse handset
base unit. The system allows you to
make internal intercom calls between
two handsets while a third is making an
external call.
Each additional handset you purchase
must be registered at the base unit.
To register a handset
The handset must be switched OFF.
At the base unit:
•Press and hold down the green paging
button until you hear the tone (after
about 10 seconds).
You now have up to 1 minute to register the
handset, during which the beeps will continue.

To remove a handset registered at the
base unit
•Press the STO button.
•Press the #button.
•Press the 7then 2.
•Enter the system code.
(Factory setting 0000.)
•Display shows all handsets registered
at the base.
•Enter the number of the handset to be
removed. It disappears from the display.
If you enter the wrong number, press it
again to reinstate it.
•Press the STO button to confirm.
7
PQRS
2
ABC
STO
14
If you are experiencing problems, please call
the Diverse Helpline on 0345 908070.

PROTECTED
This setting stops you accidentally
operating the handset’s keypad when
carrying it around. You can still receive
incoming calls but you cannot make
outgoing calls.
•To switch to PROTECTED when the
handset is ON, press and release the
PWR button quickly.
If the handset is beyond radio distance of the
base unit, the symbol flashes. You cannot
make or receive calls until the handset is
brought back within range. The symbol
also flashes for a while after power up until
the handset automatically registers to the base.
16

To end a call
•Press the PHONE button
or
•Place the handset back on the base unit.
To receive an external call
•When the phone rings the display
flashes: EXT. Press the PHONE
button on the handset and speak.
or
•If the handset is on the base unit or
charging unit, simply lift it up and
speak. You do not need to press the
PHONE button.
At the end of the call, either press the
PHONE button or replace the handset on
the base unit.
To redial the last number
•Press the PHONE button.
•Press the LNR button. The last number
you called will be redialled automatically.
LNR
18

To receive an internal call
When the phone rings the display flashes
INT and the number of the handset
calling you (1-6).
•Either press the PHONE button or lift
the handset from the base unit or
charging unit to answer the call.
To make an internal call to all handsets
•You can call all handsets registered to
the base unit.
•Press the INT button. Display shows
your handset number.
•Press the ✱button. Display shows all
handsets registered. All these handsets
will ring. The first handset to answer
will take the call.
•To end the call, press the PHONE
button or replace the handset on the
base.
INT
✱
If the handset is not within radio distance of
the base unit, the symbol flashes. You
cannot make or receive calls until the handset
is brought back within range.
20

To put an outside call on hold and
speak to another internal handset
•Press the INT button. You hear the
internal dial tone and your outside
caller is put on hold.
•Press the handset number you want,
1-6. When the handset answers, you
can talk without your outside caller
hearing.
•Press the RCL button to end the
internal call and speak to your outside
caller.
INT
RCL
Please note: If you go out of range of a
base unit for a long time while your handset
is switched ON, it may take more than
20 minutes to ‘find’ the base station again
when you come back within range. However,
by simply switching the handset OFF for a
moment, then ON again, it will find the base
station within a few seconds.
22

24
To speed dial a number stored on the
memory
•Press the PHONE button. You will hear
the dial tone. Display shows EXT.
•Press and release the MEM button
twice, the number in memory one will
be displayed.
•Continue to press and release the MEM
button to scroll through the memories.
•Press the memory location number on
the keypad and the number is dialled
automatically.
Or, to save scrolling through stored numbers:
•Press the MEM number followed by
the memory location number. Display
shows the number, which is dialled
automatically.
MEM
Speed dial numbers are not included in the
last number redial function.

Using the Diverse
handset with a
PBX
Your Diverse handset can be connected
to all compatible PBXs. For a list of suitable
switchboards, phone the Diverse Helpline
on 0345 908070.
Entering access codes
When you use your telephone on a PBX
you may need to program a delay for
switching calls through to external lines.
By storing an exchange access code, for
example ‘9’, you can set this delay to be
inserted automatically, before dialling the
rest of the number being called.
26

Setting the access pause
You can insert a pause or change the
length of a pause to suit different access
codes.
The handset must be switched ON
•Press the STO button.
•Press #.
•Press the 1button
•Enter the system code. (Factory setting
is 0000.) Each digit you enter erases
one dash on the display.
•Press the LNR button.
•Enter one of the three digit codes above
to set the length of pause you want.
•Press the STO button to confirm.
Code PAUSE
0 2 4 1 second
0 2 5 2 second
0 2 0 3 second
0 2 1 6 second
2 5 3 To clear all
access codes
28
STO
1
LNR

Operating with
additional base
units
When planning to use a handset at more
than one base unit, it is recommended
that you:
•Assign a number to each base station,
from 1 to 4.
•Number each handset (1 to 6)
registered at each base station.
•Register the handsets at base unit 2
(and 3 and 4 if used) in the same order
as used for base unit 1.
•Activate the display of the base unit
numbers on each handset.
If however you move out of range of the
displayed base unit, and within range of
another base unit during a call you will lose
your current call.
30
Handsets can only be used with the base units
displayed on screen.
If you move out of range of the displayed base
unit, and within range of another base unit,
your radio link will be automatically set up.
(Provided your handset has been registered
with the new base unit.)

32
At the handset:
•Press and hold down the button number
2, 3 or 4to specify the base unit
number.
•At the same time, hold down the PWR
button until the display shows.
•Enter the handset system code.
(Factory setting is 0000.)
•Press the #button, the tone stops and
the display shows all available handset
numbers.
•Enter the single digit internal number –
from 2to 6– for the additional handset.
•It is now registered.
If the maximum number of handsets are
already registered with the base, three dashes
will appear in the display after you enter the
system code.
PWR
2
23456

34
To set your handset for automatic base
selection
If you are moving around, and likely to lose
contact with your base unit, your handset
can be automatically switch to the first
available base unit. If this is set and you are
in the area where the signals of two base
units are overlapping, your handset will
select the strongest signal.
The handset must be switched ON
•Press the STO button.
•Press the INT button. Display shows the
numbers of the base stations at which
the handset is registered.
•Press the 0button to set automatic
selection.
•Press the STO button to confirm.
The handset will now select the base
unit offering the strongest signal.
Display will show the base unit selected
(unless de-activated. See page 33 to
set/clear the display of the base unit
number on a handset).
STO
INT
You can change automatic registration at a
base unit to manual registration. So if you are
in an area where the range of two base units
overlap, you can specify which base unit (and
which outgoing line) you prefer to use.

Maintenance
Simply clean the handset with a damp
cloth or an antistatic wipe. Never use a
dry cloth as this may cause a static shock.
Service
Within the guarantee period
If you experience a problem with your
Diverse handset you should contact the
Diverse Helpline on 0345 908070. Calls are
charged at local call rates. If the problem
is not remedied, you will be advised to
contact your original point of purchase.
Some suppliers offer extended warranty
schemes for cover outside the initial 12-
month period. Please ask them for details.
Outside the guarantee period
If your Diverse handset needs repair after
the warranty period has ended, the repair
must meet the approval requirements for
connection to the telephone network.
We recommend that you call the Diverse
Helpline on 0345 908070, for a list of our
recommended repair agents.
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