BT DIVERSE 3016 CLASSIC User manual

Diverse 3016 Classic
Digital Cordless Telephone
User guide
This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.

Check that your Diverse 3016 Classic is complete.
When you unpack you should have:
•Diverse 3016 base station.
•Diverse 3000 Classic handset.
•Battery compartment cover.
•Power adaptor.
•Belt Clip.
•Two AA rechargeable batteries.
•Telephone line cord.
If anything is missing, please contact your place of purchase immediately.
For your records:
For warranty purposes, proof of purchase is required, so please keep your receipt.
See page 34 for more information about your handset PIN.
Date of purchase:
Place of purchase:
Serial number:
(on the underside of the telephone base station)
Purchase price:
Please open this page for an ‘At a glance’
guide to your Diverse 3016 Classic.
Base Station PIN Number:
Handset PIN Number:

Please open this page for a ‘Further at a
glance’ guide to your Diverse 3016 Classic.

At a glance
Display
Displays the status of
your handset.
Memory
Enables speed dialling
of numbers stored in the
memory.
Redial
Lets you redial the last
five external numbers
you called.
Intercom
Enables internal calls
and call transfer
between handsets.
Green Phone
For making and
answering calls.
Key lock
Lets you lock (and
unlock) the keypad to
prevent accidentally
pressing buttons.
Confirmation (OK)
Lets you confirm
settings.
Delete
Deletes digits shown on
the display.
Recall
For use with
switchboards and BT
Select Services.
Also, press and hold
down to enter a Pause
in a stored number.
Keypad
Red Phone
Press to end a call.
Power
Press and hold down to
switch off the handset.
Press and hold down
again to switch back on.
Set
Lets you access your
phone’s function.
Used to store numbers
on the memory.
1
R
INT
12
ABC
3
DEF
4
GHI
5
JKL
6
MNO
7
PQRS
8
TUV
9
WXYZ
#
✱0

Skip Skip
Play
Delete Stop Record
Page
BASE STATION
Aerial
2
Greetings button
Selects your
Outgoing Message
(OGM).
Delete button
Lets you delete OGMs
and messages.
Minus button
Press to lower the
loudspeaker volume.
Plus button
Press to increase
the loudspeaker
volume.
Page button
Press to page
the handset(s).
Play button
Press to play
back your
messages.
Skip button
Press to skip forward to
the next message.
Skip button
Press to skip back
to the previous
message.
Record button
Lets you record OGMs.
On/Off button
Switches the answering
machine on and off.
The machine is on when
the button is lit.
Pause/Stop button
Press to stop message
playback.
Press to pause playback,
press again to resume
playback.
HANDSET DISPLAY
Display buttons
The top three buttons
are also used with icons
on the display.
Scroll backwards
Scroll forwards
Confirm – OK.
OK

3
In this guide
At a glance 1
Quick guide 4
Quick reference handset display 5
Quick reference answering
machine guide 6
Introducing the
Diverse 3016 Classic 7
Building up a phone system 7
Setting up 8
Warning 8
Using your
Diverse 3016 Classic 12
On and off modes 12
Making and receiving calls 12
Making and transferring
calls between handsets 14
Using the memory to store
and dial numbers 17
Using caller display 19
Using your Diverse 3016
Classic answering machine 22
Recording and selecting your
outgoing message 23
Operating your answering machine
from a Diverse handset 26
Using message playback with
Caller Display 28
Call screening at the base station 29
Additional features for your
answering machine 29
Time saver 29
Remote access 31
Remote access quick guide 32
Using the Call Director 33
Telephone security 34
Base station and handset PIN 34
Emergency numbers 37
Call barring and call enabling 37
Additional features 39
Adjusting volumes
and tones 39
Call allocation 43
Using your Diverse 3016
Classic with a switchboard 44
Setting to Tone or Pulse dialling 44
Entering access codes 44
Registering a new
Diverse 3000 handset
with the base station 46
Using multiple base
stations and handsets 48
Maintenance 50
Service 50
If you have to return your
Diverse 3016 Classic 50
Help 51
Answering machine 53
When connected to
a switchboard 53
Technical information 54
Technical specification 55
Index 56
Hints and tips boxes
In this user guide, we’ve included helpful
tips and important notes. They are shown
in a grey box.

Quick Guide
Information for the handset settings.
4
Switch the handset
on and off
Switch keypad lock
on and off
Answer a call
Make an external call
End a call
Redial a number
Store a number in
the memory
Dial a number from the
Caller Display calls list
Adjust the handset volume
Secrecy
Call another handset
Call all handsets
Transfer a call
Put an external caller on
hold while you make an
internal call
Set date
Set time
Hold down for 1 second until you hear a long beep.
Hold down for 1 second until you hear a long beep.
to display last 5 numbers
0-9 location
e.g.
microphone off. microphone on.
then the handset no., eg 3.
then the handset no,. eg 2
then the handset no.,eg 3to end the internal call.
set the date
set the time
9
WXYZ
0
8
TUV
0
R
INT
INT
✱
INT
INT
R
INT
2
ABC
0
1
2
ABC
#

Quick Reference
Handset Display
5
Indicates an active signal with the base station.
Warning – you are going out of range of the base station or handset
is not registered to the base station.
Shows status of battery.
You have new calls listed in your Caller Display list.
Off hook.
EXT Connecting to an external caller.
INT Connecting to another handset registered to the base.
Handset locked.
PPause.
ABase station.
—
—
—Blank space.
Star button.
—— Hash button.
Recall button.
Telephone PIN.
---- Keypad locked.----
----
Indicates that the call has been answered in your caller display
Jcalls list.
––
–
–
––
–
–
––
–
–
–
–
–
P
–
✱
#
R

Quick reference answering
machine guide
Base Station Handset
Switch on
Switch off
Play messages
Play/Stop playback
Skip forward to
the next message
Skip backward
Delete a message
Delete all messages
Record a memo
Outgoing announcements
Select announcement
Record a new
announcement
To play your
announcement
To delete an
outgoing message
INT
9
WXYZ
Play
Stop
Skip
Skip
Delete
Delete
Delete
Record
Record
Play
8
TUV
9
WXYZ
9
WXYZ
8
TUV
INT
INT
2
ABC
9
WXYZ
9
WXYZ
9
WXYZ
9
WXYZ
9
WXYZ
9
WXYZ
2
ABC
INT
5
JKL
5
JKL
INT
3
DEF
INT
1
INT
2
ABC
0
INT
0
1
INT
6
MNO
INT
9
WXYZ
7
PQRS
3
DEF
5
JKL
INT
9
WXYZ
7
PQRS
6
MNO
5
JKL
INT
9
WXYZ
7
PQRS
2
ABC
INT
9
WXYZ
7
PQRS
0
6
Press once to return to Standby.
See page 22 for the full answering machine functions.
*
* Press 5 twice if you do not want to record a concluding announcement.

7
Please read the instructions carefully
before use and retain this user guide for
future reference.
Building up a phone system
You can use up to six handsets on each
Diverse base station, up to four base
stations can be used with each Diverse
handset. Although this user guide applies
to both single and multiple handset
systems, some functions described in
this guide apply only to Diverse 3016
Classic phones with more than one
handset connected.
As this product is rechargeable, it is normal
that a certain amount of heat will be
produced in its day-to-day operation. Whilst
this is entirely safe we would advise against
placing this product on antique, veneered or
wooden surfaces as damage may occur.
Introducing the
Diverse 3016 Classic
Skip Skip
Play
Delete Stop Record
Page
R
INT
12
ABC 3
DEF
4
GHI 5
JKL 6
MNO
7
PQRS 8
TUV 9
WXYZ
#
✱0
R
INT
12
ABC 3
DEF
4
GHI 5
JKL 6
MNO
7
PQRS 8
TUV 9
WXYZ
#
✱0
R
INT
12
ABC 3
DEF
4
GHI 5
JKL 6
MNO
7
PQRS 8
TUV 9
WXYZ
#
✱0
R
INT
12
ABC 3
DEF
4
GHI 5
JKL 6
MNO
7
PQRS 8
TUV 9
WXYZ
#
✱0
R
INT
12
ABC 3
DEF
4
GHI 5
JKL 6
MNO
7
PQRS 8
TUV 9
WXYZ
#
✱0
R
INT
12
ABC 3
DEF
4
GHI 5
JKL 6
MNO
7
PQRS 8
TUV 9
WXYZ
#
✱0

8
Approved rechargeable batteries
General cleaning
Simply clean the handset and base
station with a damp (not wet) cloth or
antistatic wipe. Never use a dry cloth
as this may cause a static shock.
Never spray cleaning fluid directly
onto the telephone.
Nickel-Cadmium (NiCd)
Sanyo N-3U (700 mAh)
GP GP60AAKC (600 mAh)
Varta 751RS (700 mAh)
Mobile Power 700 (700 mAh)
Panasonic 60 DT (600 mAh)
Warning
1For the handset use only approved nickel-
cadmium (NiCad) rechargeable batteries.
Never use other batteries or conventional
alkaline batteries. They could lead to a short
circuit or destroy the battery casing.
Recommended batteries should have a power
rating of at least 600mAh 1.2V. Batteries are
available from the Diverse Helpline
08457 908070.
2Do not try to use any power supply except the
one provided, otherwise you may permanently
damage your Diverse 3016 Classic. It will also
result in non-compliance with EN41003:1993,
and will invalidate the approval given to this
apparatus.
3There is a slight chance that your phone
could be damaged by an electrical storm. We
recommend that you unplug your Diverse
from the mains power and telephone line
socket during storms.
4If you wear a hearing aid, please note that the
Diverse 3016 Classic works by sending radio
signals between the base station and handset.
These signals can interfere with hearing aids,
causing a humming noise.
5Diverse 3016 Classic can interfere with other
electrical equipment such as answering
machines, TV and radio sets, clock
radio/alarms and computers if placed too
close. You are recommended to place your
Diverse 3016 Classic at least one metre away
from such appliances to avoid any risk of
interference.
6Working range is dependant on local
environment ie buildings, trees etc. It is
possible that the Diverse’s 3016 Classic
range may be affected by being near bodies
of water such as ponds, lakes, the sea.
7Do not submerge any part of the phone, base
station or batteries in water or use in a damp
environment, such as a bathroom.
8Do not expose to fire.
9The handset may not be operated in rooms
with explosive hazards.
10 Make sure you connect the power and
telephone lines to the correct sockets in the
base station.
11 Do not dispose of used batteries in the
normal household rubbish.
Setting up
Nickel-metal hydride
Sanyo H-3 U (1500 mAh)
GP GP130 AA HC (1300 mAh)
GP GP150 AA HC (1500 mAh)
Varta VH 1101 or
Phone Power (1100 mAh)
Panasonic HHR-110 AA (1100 mAh)
Friwo NiMH (1400 mAh)
Toshiba TH-1200 AARE (1200 mAh)

1. Connect the power cable.
Plug the power cable into the power
socket on the underside of your Diverse
3016 Classic. Take care that the
telephone line cord and power cable plugs
are connected to the correct sockets.
Incorrect placement could damage the
station.
2. Plug the 3 pin adaptor
into a mains power socket
and switch on.
3. Install the rechargeable
batteries in the handset
The handset uses the two AA size nickel
cadmium (NiCad) batteries, which are
supplied. To install them, insert the
batteries as indicated on the label inside
the battery compartment and slide the
battery compartment cover shut.
The battery compartment cover may be
found in the packaging with the
batteries.
9
Use only the power adaptor
C39 280 - Z4 -C174 / . . –C67 with your
Diverse 3016 Classic.
Plan where you will put your Diverse 3016
Classic. It should be within two metres of
a power socket and the phone socket.
Important
When replacing batteries always use good
quality nickel cadmium (NiCad)
rechargeable AA types with at least
600mAh capacity in order to achieve the
specified operating time. Never use other
batteries or conventional alkaline
batteries. They could result in a short
circuit or destroy the battery casing.
Recommended rechargeable batteries are
available from the Diverse Helpline
08457 908070 and the BT Shop.
Slide battery cover down and lift off.
Follow these steps to get your Diverse 3016 Classic
ready for use.
Red socket

4. Charge the handset
batteries for at least 16
hours
Place the handset on the base.
When charging the battery level symbol
shown on the display flashes.
10
Battery display when inserting or
replacing a battery
When you replace the handset batteries with
ones that have been fully charged, the battery
indicator will not show full until the next
charge cycle has been completed. Charge the
handset until the batteries register full again.
From then on the display will be correct.
Battery performance
After charging your Diverse 3016 Classic
for the first time, subsequent charging time
for the handset batteries is approximately
4-5 hours. Batteries and case may become
warm during charging. This is normal and
not dangerous.
When charging for the first
time, we recommend that
you let the batteries charge
for the full 16 hours.
Under ideal conditions, the handset
batteries should give about 7 hours
talktime or 60 hours standby on a single
charge. However, new NiCad batteries do
not reach their full capacity until they have
been in normal use for several days.
Please note that the lifespan of NiCad
rechargeable batteries depends on how
heavily they are used. However, over time,
their capacity to recharge will begin to
diminish and they will eventually need
replacing.
Battery low warning
An LCD on the handset display shows the
current state of the charge. When the
batteries are almost flat a beep sounds and
the display shows the empty battery symbol.
Displays showing the various states of
charge are shown below:
Batteries fully charged
Batteries at 66%
Batteries at 33%
Batteries empty

11
If the symbol flashes
continuously, it means the handset is either
out of range or is not registered with the
base station. To register, follow the steps on
page 46. All additional handsets you
purchase will need to be individually
registered with the base station before they
will work with the Diverse 3016 Classic.
The symbol may also flash after a power
failure. Provided the handset has been
registered with the base, the symbol will
stop flashing after a while indicating the
handset has automatically re-registered to
the base station. If it continues to flash, re-
register the handset to the base station.
Please note: If you go out of range of a
base station for a long time while your
handset is switched ON, it may take more
than 20 minutes to ‘find’ the base station
again when you come back within range.
However, by simply switching the handset
OFF for a moment, then ON again, it will
find the base station within a few seconds.
6. Plug your Diverse 3016
Classic into the phone
socket
If you do not have a modern phone
socket, call Freefone 0800 800 150
and ask for a BT engineer to come and
fit the correct socket. This is a
chargeable service.
5. Connect the telephone
line cord to the Diverse 3016
Classic base station.
Ensure that this is fitted correctly into
the right socket.
WARNING
It is recommended that the line cord is
not connected until the handset is fully
charged. This will prevent the risk of the
phone being answered prior to the
batteries being fully charged and
therefore not achieving their optimum
capacity.

To end a call
•Press the RED PHONE button.
Or
•Place the handset back on the base
station.
On and Off modes
To switch the handset on and off
You can normally leave your handset on
24 hours a day. However, if you need to
switch it off:
Press and hold the RED PHONE button
down for about 1 second. You hear a
long beep and the screen goes blank.
To switch it back on, press and hold
down the RED PHONE again. You hear
a long beep and the display returns to
standby.
To switch the keypad lock on and off
You can lock the keypad so that it
cannot be used accidentally while
carrying it around.
Press and hold the
#
button until the
display shows:
The keypad is now locked and you
cannot dial out. Incoming calls can be
answered as normal by pressing the
GREEN PHONE button.
Press and hold the
#
button until the
display returns to standby. The keypad
is now unlocked.
Making and
receiving calls
To make an external call
Ensure the handset is switched ON.
•Press the GREEN PHONE button. You
will hear the dial tone.
•Dial the number. The phone calls the
number and the display shows the
number you have dialled.
Alternatively, you can enter the phone
number you want first, check that it is
correct, and then press the GREEN
PHONE button to dial.
12
Using your Diverse 3016
Classic
#
If another handset is already being used to
make an external call, your handset will
display ‘ ––– ’ flashing and you will hear
the internal ‘busy’ signal.

13
Caller display
The Diverse 3016 Classic can let you
know who’s calling before you answer
the telephone.
With BT’s Caller Display service, your
Diverse base station receives caller
information which is transmitted over
the BT network, for more information
see page 19.
To receive an external call
When the phone rings the display
flashes EXT.
•Press the GREEN PHONE button on
the handset and speak.
Or
•If the handset is on the base station or
charging station, simply lift it up and
speak. You do not need to press the
GREEN PHONE button.
•At the end of the call, either press
the RED PHONE button or replace the
handset on the base station.
Call timer
Your Diverse 3016 Classic automatically
times the duration of all outgoing
external calls. The handset display
shows the call duration both during
your call and for a few seconds after it
is completed.
To redial the last external number
•Press the button. Display shows
the last number dialled.
•Press the GREEN PHONE button.
The number is dialled.
•Press the RED PHONE button to end
the call.
To redial any of the last 5 external
numbers
•Press the button. Display shows
the last number dialled.
•Press the MEMORY or SET buttons
under and scroll through the last
5 numbers to select the number
you want.
•Press the GREEN PHONE button.
The number displayed is dialled.
•Press the RED PHONE button to end
the call.
To delete the redial memory
All five numbers will be deleted.
•Press the SET button.
•Press the 1button.
•Press the 8button.
•Press the OK ( ) button. Enter the
handset PIN (original setting 0000.
To change it see page 34).
•Press the OK ( ) button.
•Press the 2button.
•Press the OK ( ) button to confirm.
•Press the RED PHONE button to
return to standby.
1
8
TUV
2
ABC

•To stop paging press the BLUE button
again.
Or
•Press the GREEN PHONE button on
the handset.
If you have additional handsets, you can
make internal intercom calls between
the handsets.
To make an internal intercom call to
another handset
•Press the INT button. Display shows
your handset number.
•Enter the number of the handset you
want to call e.g. 2. The handset will
ring.
•To end the call, press the RED PHONE
button, or replace the handset on the
base.
To receive an internal call
•When the handset rings, the display
flashes INT plus the number of the
handset calling you, – 2in this
example.
•Either press the GREEN PHONE
button, or simply lift the handset off
the base station to receive the call.
14
Secrecy
You can switch off the handset
microphone so that your caller cannot
hear you while you green phone to
someone else in the room.
When ready, you can switch the
microphone back on.
During a call:
•Press the INT button to switch the
microphone off. Your caller will hear
a melody. Display shows EXT (flashing)
and INT.
•Press the Rbutton to speak to your
caller again.
Making and
transferring calls
between handsets
If you have multiple handsets registered
with the base, the Diverse 3016 Classic
enables two handsets to talk to each
other on an internal ‘intercom’ call, while
a third handset can be on an external call.
To page a handset from the base station
To locate handsets that are away from
the base station.
•Press the BLUE button on the base.
All handsets registered with the base
will ring for 30 seconds.
INT
INT
R
2
ABC

To transfer an external call between
handsets
If you are in a conversation with an
outside caller and want to transfer the
call to another handset.
•Press the INT button. Display shows
EXT INT plus your handset number.
The caller hears music on hold.
•Enter the number of the handset to
which you wish to transfer the call.
When the handset is answered, you
can talk to the other handset without
the outside caller hearing.
•To transfer the call press the RED
PHONE button, or replace your handset
on its base.
Or
•To reconnect to your outside caller:
Press the Rbutton.
To enable another handset to
‘listen in’ on your conversation
If you want another person to hear your
call, you can let them listen in on
another handset registered to the same
base station.
Setting up:
Once connected to your caller:
•Press the INT button. Your caller is
put on hold.
•Enter the number 1- 6 of the handset
you want.
•When the call is answered press the
SET button.
•Press the RECALL button. You can
speak to your external caller again
and the other handset can now listen
to your conversation.
15
If all available handsets are engaged on an
internal call and an external call arrives, a
‘call waiting’ signal is given. To take the call,
either replace the handset on the base, or
press RED PHONE button. You can accept
the new call when you hear the phone ring.
INT
R
To put an outside caller on hold and
speak to another internal handset
•Press the INT button. You hear the
internal dial tone and your outside
caller is put on hold. Your caller will
hear ‘music on-hold’.
•Press the handset number you want,
1-6. When the handset answers, you
can talk without your outside caller
hearing.
•Press the Rbutton to end the internal
call and speak to your outside caller.
INT
R
1-6
INT
R
1-6
To make an internal call to all
handsets
You can call all handsets registered to a
base station at the same time.
•Press the INT button.
•Press the ✱button. Display shows
all available handsets. If no other
handsets are available, you hear the
engaged tone. The first handset to
answer will take the call.
•Press the RED PHONE button to end
the call.
✱
INT

To make an announcement over the
base station loudspeaker
•Press the INT, then 9 buttons.
•Press the 9button again to switch on
the intercom function and speak.
•Press the 5button to switch off the
intercom function.
•Press the RED PHONE button to
return to standby.
To broadcast a call
You can let other people listen to your
call by broadcasting it via the base
station loudspeaker.
During your call:
•Press the INT, then the 8buttons.
Your call will be heard over the
loudspeaker.
•Press the INT and 8 buttons again to
end the broadcast.
•Adjust the loudspeaker volume by
pressing the –and +buttons at the
base station.
To cancel:
To stop the other handset from hearing
your conversation.
•Press the SET button.
•Press the RECALL button.
You can continue talking to your caller
as normal.
The other handset user can stop listening
in at any time either by pressing the
RED PHONE button on their handset or
by replacing it on the base station or
charger.
16
INT
Quick call transfer
After dialling the other handset, you can
immediately press the RED PHONE button,
or replace the handset on the base and the
call will be transferred straight through.
If the other handset is already engaged, or
does not answer the call within 30 seconds,
the call will be returned to your handset.
8
TUV
INT
9
WXYZ
5
JKL
R

17
To store a number in the memory from
the redial list
•Press the SET button.
•Press the MEMORY button.
•Press a digit 0-9. This selects the
memory location under which you want
the number to be stored. Display shows
the memory location you have chosen.
•Press the OK ( ) button.
•Press the MEMORY button to
display the number you want from the
redial list.
•Press the MEMORY or SET buttons
under to scroll to the number
you require.
•Press the OK ( ) button to confirm.
You hear a confirmation beep.
•Press the RED PHONE button to
return to standby.
0-9
If the memory location is empty, the display
shows —
—
—. If there is a number stored
already, that number will be displayed. If you
do not want to change it, press the OK ( )
button to confirm the number. Then press
the RED PHONE button to return to standby.
To store a number in the memory
The handset must be switched on.
•Press the SET button.
•Press the MEMORY button.
•Press a digit 0-9. This selects the
memory location under which you want
the number stored. Display shows
the memory location you have chosen.
•Press the OK ( ) button. Enter the
phone number you want to store.
•Press the OK ( ) button to confirm.
You hear a confirmation beep.
•If you want to store another number
press the SET button.
•Press either the or arrow to
move to a new memory location.
•Press OK ( ) enter your new number.
•Press the OK ( ) button. You hear a
confirmation beep.
•Press the RED PHONE button to return
to standby.
0-9
Using the memory
to store and dial
numbers
Your Diverse 3016 Classic handset can
store 10 phone numbers, each up to
22 digits long, which can then be speed
dialled. Stored numbers can include
settings made with the ✱and
#
buttons.
You can also enter a Pause. (See page
44/45, ‘Using your Diverse 3016 Classic
with a switchboard’.)
Please note
If you make a mistake entering a number,
press the button to delete the last
character.
You can exit any procedure at any time by
pressing the RED PHONE button.