BT Duet 20 User manual

User
Guide
BT DUET 20
BT Duet 20 – Issue 2 Edition 01 – 12.02.04 – 5957

BT Duet 20 – Issue 2 Edition 01 – 12.02.04 – 5957
■Use redial to quickly redial t e last number
called at t e touc of a button.
■Wit secrecy on, you can talk to someone
in t e room wit out your caller earing.
■T e Calls lig t flas es to indicate an
incoming call.
■Wit Call Waiting*, w en you are already on a
call and anot er caller is trying to get t roug
t e call waiting beep will sound to alert you.
■Desk or wall mountable for your convenience.
* To use t is feature you must subscribe to a
Call Waiting service from your network provider.
A quarterly fee is payable.
Welcome…
to your BT Duet 20
Corded Telep one

BT Duet 20 – Issue 2 Edition 01 – 12.02.04 – 5957
3Getting started
Connecting the handset and line cords
1. Plug one end of t e andset cord into t e andset
socket and t e ot er end into t e socket at t e
end of t e base.
2. Plug t e telep one line cord into t e socket on t e
underside of t e base. Plug t e ot er end into t e
telep one wall socket.
■If you want to use t e p one on a desk or similar surface, press
t e telep one line cord into t e groove on t e underside of t e
base so t at t e p one sits flat.
If you want to wall mount t e p one see t e following section.
Wall mounting your phone (optional)
1. Drill two oles in t e wall 133mm vertically apart.
2. Insert t e wall plugs into t e oles, t en drive in
t e screws. Leave approximately 5mm of t e
screw ead protruding from t e wall to old t e
base securely in place.
3. Slide out t e andset ook on t e base, rotate it
180º and replace it. T e andset will rest on t e
ook w en wall mounted.
Wall
Wall plug Screw
133mm

Pause
Secrecy
G
H
I
P
Q
R
S
2
1
5
8
4
7
0
BT Duet 20 – Issue 2 Edition 01 – 12.02.04 – 5957
4Getting to know your p
Hook switch
Lets you make a follow-on call
wit out replacing t e andset.
If wall mounted, allows your andset
to rest securely on t e base.
Pause
Press to enter a pause.
Secrecy
Allows you to speak to
someone nearby wit out your
caller earing you.

C
a
l
l
s
Redial
Call Waiting
Recall
D
E
F
A
B
C
J
K
L
M
N
O
T
U
V
W
X
Y
Z
23
5
89
0
BT Duet 20 – Issue 2 Edition 01 – 12.02.04 – 5957
p one
Ringer High/Low/Off switch
Lets you select t e preferred
ringer volume.
Redial
Redials t e last number called.
Call Waiting*/Recall
W en you ear t e Call Waiting
beep, press to accept t e waiting
call.
Use Recall wit some BT Calling
Features and wit switc boards.
Calls light
Flas es red w en
you are receiving
a call.
* To use t is feature you must subscribe to a
Call Waiting service from your network provider.
A quarterly fee is payable.

BT Duet 20 – Issue 2 Edition 01 – 12.02.04 – 5957
6
Make a call
1. Lift t e andset and wait for t e dial tone.
2. Enter t e telep one number and it will be dialled.
End a call
1. Replace t e andset to end a call.
Or
Press t e ook switc to make a follow on call.
Receive a call
1. W en you receive a call, t e p one will ring and
t e red Calls lig t will flas .
2. Pick up t e andset to answer t e call.
Redial
1. Press . T e last number called is
automatically redialled.
Secrecy
1. During a call, press and hold . Your caller
cannot ear you now.
2. Release to resume your call.
Ringer volume
1. Adjust t e switc to your preferred volume, High,
Low or Off (if you do not want to be disturbed).
Using t e p one

BT Duet 20 – Issue 2 Edition 01 – 12.02.04 – 5957
7 Using t e p one
Call Waiting
■Please note
To use t is feature you must subscribe to a Call Waiting service
from your network provider. A quarterly fee is payable.
W en you are on a call and anot er caller is trying
to get t roug , t e Call Waiting beep will sound to
alert you.
1. Press to put your current call on old and
accept t e waiting call.
2. Press again to alternate between t e
two calls.

BT Duet 20 – Issue 2 Edition 01 – 12.02.04 – 5957
8General information
Safety
■Clean t e p one wit a damp (not wet) clot , or
an anti-static wipe. Never use ouse old polis as
t is will damage t e product. Never use a dry clot
as t is may cause a static s ock.
■Do not expose to direct sunlig t.
■Do not stand your product on carpets or ot er
surfaces w ic generate fibres, or place it in
locations preventing t e free flow of air over
its surfaces.
■Do not submerge any part of your product in
water and do not use it in damp conditions, suc
as bat rooms.
■Do not expose your product to fire, explosive or
ot er azardous conditions.
Guarantee
■For your records
Date of purc ase: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Place of purc ase: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Serial number: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
For guarantee purposes proof of purc ase is required so please
keep your receipt.
Your BT Duet 20 telep one is guaranteed for a
period of 12 mont s from t e date of purc ase.
Subject to t e terms listed below, t e guarantee will
provide for t e repair of, or at BT’s or its agent’s
discretion t e option to replace t e BT Duet 20, or
any component t ereof, w ic is identified as faulty
or below standard, or as a result of inferior
workmans ip of materials. Products over 28 days
old from t e date of purc ase may be replaced
wit a refurbis ed or repaired product.

BT Duet 20 – Issue 2 Edition 01 – 12.02.04 – 5957
9 General information
The conditions of this guarantee are:
■T e guarantee s all only apply to defects t at
occur wit in t e 12 mont guarantee period.
■Proof of purc ase is required.
■T e equipment is returned to BT or its agent
as instructed.
■T is guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear and
tear, neglect, tampering wit t e equipment, or
any attempt at adjustment or repair ot er t an
t roug approved agents.
■T is guarantee does not affect your statutory rig ts.
utside of the 12 month guarantee period:
If your product needs repair after t e guarantee
period as ended, t e repair must meet t e
approval requirements for connection to t e
telep one network. We recommend t at you
contact BT’s approved repair agent, TecLogic on
01672 564444 or a local qualified repairer.
Returning your phone
W ere possible, pack t e product in its original
packaging. Please remember to include all parts,
including t e line cords. (Please note t at we
cannot take responsibility for goods damaged in
transit.) Please obtain and keep proof of posting
from t e sender.
BT accessories and
replacement items
For a full range of accessories and replacement
items for BT products, please call 0870 240 5522
or visit www.withandwithoutwires.com.

BT Duet 20 – Issue 2 Edition 01 – 12.02.04 – 5957
10 Tec nical information
How many telephones can you have?
All items of telep one equipment ave a Ringer
Equivalence Number (REN), w ic is used to
calculate t e number of items w ic may be
connected to any ot er telep one line. Your BT
Duet 20 as a REN of 1. A total REN of 4 is
allowed. If t e total REN of 4 is exceeded, t e
telep one may not ring. Wit different telep one
types t ere is no guarantee of ringing, even w en
t e REN is less t an 4.
R&TTE
T is product is intended for use wit in t e UK for
connection to t e public telep one network and
compatible switc boards.
T is equipment complies wit t e essential
requirements for t e Radio Equipment and
Telecommunications Terminal Equipment Directive
1999/5/EC.
Declaration of Conformance
Hereby, PDT, declares t at t is BT Duet 20 is in
compliance wit t e essential requirements and
ot er relevant provisions of Directive 1999/5/EC.
T e Declaration of Conformance for t e BT Duet 20
is publis ed on t e website:
http://www.pdtuk.com/archive/certificates/duet/
d20cert0001.html
Switc board compatibility
T is product is intended for use wit in t e UK for
connection to public telep one network and
compatible switc boards, w ic support tone
dialling and timed break recall. If in doubt please
consult your network service provider.

BT Duet 20 – Issue 2 Edition 01 – 12.02.04 – 5957
11 Tec nical information
Switc board external line
access code
W en connected to an internal switc board, you
may need to enter an access code (e.g. 9) to get
an outside line. So t at t e switc board as time
to pick up an outside line, you may also need to
add a pause after t e access code. A ‘pause’ lasts
3.6 seconds.
To insert a pause
1. Begin dialling a number and press w ere a
pause is required.
■You may also need to insert a pause w en dialling international
numbers, c arge card numbers and wit ot er tele-banking
facilities.
Recall
T e button is used w en connected to
certain switc boards, for example to transfer calls,
and for some BT Calling Features or t ose services
available via your network provider.

BT Duet 20 – Issue 2 Edition 01 – 12.02.04 – 5957
Offices worldwide
T e telecommunications services described in t is publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to Britis
Telecommunications plc’s respective standard conditions of
contract. Not ing in t is publication forms any part of any contract.
© Britis Telecommunications plc 2004.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
BT Duet 20 (02/04) Issue 2 – 1
Designed and produced by T e Art & Design Partners ip Ltd.
Printed in C ina
Visit us at www.bt.com