BT DIVERSE 1010 User manual

Diverse 1010 telephone
featuring DECT
Digital Enhanced Cordless Telecommunications
User guide

Please open this page for a further ‘at a glance’
guide to your Diverse 1010.

Last number redial
Can redial the last three
numbers you called and lets
you access other phone
functions.
Keypad
Display
Displays the status of your handset.
Speed dial
Enables quick dialling of
numbers stored in the
memory.
Store
Lets you store numbers on
the memory and access other
phone functions.
Carrying clip
Recall
For use with switchboards
and BT Select Services.
Power
Lets you switch the
handset on/off and select
the operating mode.
Intercom
Enables internal
communication and call
transfer between handsets.
Phone
Used to make and answer calls.
At a glance
123
456
7
89
0✱
ABC DEF
GHI JKL MNO
PQRS TUV WXYZ
STO MEM LNR
RCL INT PWR
1
At a glance

Mains
Power cord
adaptor
IN USE CHARGING
Paging button
Base unit
top view
Charging light
On when handset
battery is charging.
In-use light
Indicates an outside
call is being made.
Handset battery charger
Supplied only with the
Diverse 1010 1+2 system.
Antenna
Power
cord
Base unit
underside view
Telephone
line cord
2
At a glance

At a glance 1
Introducing the Diverse 1010 4
Setting up 5
Using your Diverse 1010 15
Additional features 20
Using your Diverse 1010
with a PBX 22
Registering a new Diverse
handset with the base unit 24
Operating with
additional base unit 26
Maintenance 29
Help 30
Technical information 32
Index 35
Hints and tips boxes
In this user guide, we’ve included helpful tips and
useful notes. They are shown in a grey box.
In this guide
3
Contents

Introducing the Diverse1010
Your Diverse 1010 is designed for ease of use and made to the high
standards set by BT.
We thank you for making the right choice and
expect that your Diverse 1010 will give you
many years of quality service. Please read the
instructions carefully before use and retain this
user guide for future reference.
DEC T
By purchasing your Diverse 1010 you now own
a product which combines the advantages of
cordless operation with the performance of a
high quality telephone. It complies with the
Digital Enhanced Cordless
Telecommunications (DECT) standard and
offers unparalleled quality and features.
Building up a phone system
You can use up to six handsets on each Diverse
base unit and up to four base stations with your
Diverse handset to build up a comprehensive
and easy to use cordless telephone system.
This user guide applies to both single and
multiple handset systems.
The ‘internal’ functions described in this guide
apply only to Diverse 1010 phones with more
than one handset connected.
For your records
Date of purchase:
Place of purchase:
Serial number:
(on the underside of the telephone base unit)
Purchase price:
For warranty purposes, proof of purchase is
required, so please keep your receipt.
Check that your Diverse 1010 is complete.
When you unpack you should have:
•Diverse 1010 base unit
•Diverse 1010 handset
•Power adaptor
•Handset carrying clip
•Two nickel cadmium (NiCad) rechargeable
batteries.
•Telephone line cord
•Back-up box (requires 6 x AA Alkaline
batteries, not supplied).
If you have purchased the Diverse 1010 1+2
Small Business System, you will also have
the following additional items:
•Diverse Handset
•Handset carrying clip
•Two nickel cadmium (NiCad) rechargeable
batteries
•Charging unit and power adaptor.
4
Introduction

Setting up
Follow these steps to get your Diverse 1010 ready for use.
Warning
1Use only approved nickel-cadmium (NiCad) rechargeable
batteries. Never use other batteries or conventional alkaline
batteries. Using such batteries could lead to a short circuit
or destroy the battery casing. Recommended batteries
should have a power rating of 600m Ah 1.2V. Batteries
available from the Diverse helpline 0345 908070.
2 Do not try to use any power supply except the one provided,
otherwise you may permanently damage your Diverse 1010.
It will also result in non-compliance with EN41003:1993, and
will invalidate the approval given to this apparatus.
3There is a slight chance that your phone could be damaged
by an electrical storm. We recommend that you unplug
your Diverse from the mains power and telephone line
socket during storms.
4If you wear a hearing aid, please note that the Diverse 1010
works by sending radio signals between the base unit and
handset. These signals can interfere with hearing aids,
causing a humming noise.
5Diverse 1010 can interfere with other electrical equipment
e.g. answering machines, TV and radio sets, clock
radio/alarms and computers if placed too close. It is
recommended to place your Diverse 1010 at least one metre
away from such appliances to avoid any risk of interference.
6It is possible that the Diverse’s 1010 range may be affected
by being near bodies of water (e.g. ponds, lakes, the sea).
1 Connecting the telephone line
cord to the Diverse 1010 base unit
Ensure that this is fitted correctly into the right
socket.
2 Plugging your Diverse 1010
into the BT socket
If you do not have a BT socket, call
Freefone 0800 800 150 and ask for a BT
engineer to come and fit the correct socket.
This is a chargeable service.
5
Setting up
As this product is rechargeable, it is normal that
a certain amount of heat will be produced in its
day-to-day operation. Whilst this is entirely safe we
would advise against placing this product on
antique, veneered or wooden surfaces as damage
may occur. Plan where you will put your Diverse
1010. It should be within two metres of a power
socket and the phone socket.

To connect the back-up box
The back-up box must be connected between
your Diverse 1010 and the power adaptor.
•Plug the back-up box power cord into
the socket on the underside of your
Diverse 1010 (1).
•Plug the power adaptor into the
back-up box.
6
Setting up
Diverse 1010
IN USE CHARGING
123
456
789
0
✱
ABC DEF
GHI JKL MNO
PQRS TUV WXYZ
F
RCL INT PWR
Power adaptor
Back-up box
3 Connecting the optional
back-up box
The battery back-up box is optional equipment
and may be purchased from the Diverse
helpdesk 0345 908070. Phone for prices. The
battery back-up box allows an emergency, or
other, calls to be made in the event of a mains
failure. The back-up box allows calls to be made
for up to 4 hours. The back-up box requires
6 x AA batteries which allows you to make calls
in the event of a power failure.
If you are not fitting the back-up box then
please proceed to step 5.
•To remove the cover, squeeze together the
clips on the back of the back-up box (1).
•Lift off the cover from one end (2).
•Insert the batteries into the lid as shown (3).
•Replace the cover before connecting the
back-up box.
1
2
1
BatteryBattery
3
Take care to plug the power cord and the
telephone line cord into the correct sockets.
If you are experiencing problems, please call the
Diverse Helpline on 0345 908070.
1
Back-up box

5 Connecting the power cable
Plug the power cable into the power socket on
the underside of your Diverse 1010. Take care
that the telephone line cord and power cable
plugs are connected to the correct sockets.
Incorrect placement could damage the unit.
6 Plug the 3 pin adaptor into a
mains power socket and switch on
The Diverse1010 will not operate if there is a power
failure and back-up batteries have not been fitted.
7
Setting up
4 Mounting the back-up box
If required, you can mount your Diverse 1010
back-up box along your skirting board.
•Using the template at the back of this guide,
mark then drill two holes for the 2 screws
and rawlplugs (if you need them).
•Insert the screws, leaving about 5 mm
sticking out to hang the back-up box from.
Wrap any loose cord belonging to the back-up
box around the base before attaching to the
skirting board.
Attach the back-up box by hooking it
over the screws protruding from the
wall.
Wall
Screws
Skirting board

7 Installing the rechargeable
batteries in the handset
The handset uses the two AA size nickel
cadmium (NiCad) batteries supplied. Hold the
handset with the keypad facing down and slide
open the battery compartment.
Insert the batteries as indicated on the label
inside the battery compartment and slide the
battery compartment cover shut.
8 Fitting the handset carrying clip
Fit the carrying clip onto the back of the
handset.
9 Charging the handset batteries
for at least 16 hours
Place the handset on the base. The handset
can be charged face up or down.
When the handset batteries are charging, the
green CHARGING light comes on.
When the handset battery has been charged
for 16 hours, the Diverse 1010 is ready to use.
Battery low warning
flashes and handset beeps to warn you
that the batteries are within 5-10 minutes of being
completely flat.
Normal battery charging time
After charging your Diverse 1010 for the first time,
normal charging time for the handset batteries is
approximately 4-5 hours. Batteries and case
become warm during charging. This is normal and
not dangerous.
Under ideal conditions, the handset batteries
should give about 6.5 hours talktime or 60 hours
standby on a single charge. However, new NiCad
batteries do not reach their full capacity until they
have been in normal use for several days.
Getting the most out of your batteries
Avoid replacing the handset on the base unit
between calls. It is best to keep the handset off the
base for a few hours at a time.
Setting up
8
Tab
Slot

To re-set to TONE dialling
•Press the STO button then the #button.
•Press the 1button.
•Enter the current system code.
(Factory setting 0000.)
•Press the LNR button.
•Press the buttons 0, 3, 7.
•Press the STO button to set tone dialling.
To set Time Break Recall with Tone dialling
•Press the STO button.
•Press the #button.
•Press the 1button.
•Enter the current system code.
(Factory setting 0000.)
•Press the LNR button.
•Press the buttons 0, 3, 7.
•Press the STO button.
To set to Earth Recall with Tone dialling
•Press the STO button.
•Press the #button.
•Press the 1button.
•Enter the current system code.
(Factory setting 0000.)
•Press the LNR button.
•Press the buttons 0, 3, 6.
•Press the STO button.
10 Setting the TONE or PULSE
mode
Your Diverse 1010 is preset to TONE dialling –
where you hear a tone beep each time you dial
a number. Tone dialling is suitable for all
modern digital exchanges. If you cannot make
a call with TONE dialling, you may need to
switch to PULSE dialling.
To set PULSE dialling
•Press the STO button then the #button.
•Press the 1button.
•Enter the current system code.
(Factory setting 0000.)
•Press the LNR button.
•Press the buttons 0, 3, 3.
•Press the STO button to set pulse dialling.
STO
LNR
STO
LNR
STO
LNR
9
Setting up
STO
LNR
If the symbol flashes continuously, it means
the handset is either out of range or is not
registered with the base unit. To register, follow the
steps on page 24. All additional handsets you
purchase will need to be individually registered
with the base unit before they will work with the
Diverse 1010. The symbol may also flash after
a power failure. Provided the handset has been
registered with the base, the symbol will stop
flashing after a while indicating the handset has
automatically re-registered to the base unit.
If it continues to flash, re-register the handset to
the base unit, see page 24.

11 Using and changing the
security code and handset PIN
As a digital phone system, your Diverse 1010
provides excellent security against others
‘listening in’ to your calls. You can also
prevent unauthorised use of the handset(s).
Each handset needs to be registered with the
base unit. To do this you need to know and use
the system code.
The factory setting for both the system code
and handset PIN is 0000. If you do not wish to
change either, you can use this number for all
code and PIN related functions.
To change a system code for the Diverse
1010 base unit
This protects your settings and helps prevent
unauthorised handsets using your system.
The factory setting for the system code is 0000.
You can change this to any 4-digit number.
Handset power must be switched to ON. And
you must be in range of the base unit.
•Press the STO button then the
#
button.
•Press 8on the keypad.
•Press the ✱button.
•Enter the current system code. Factory
setting is 0000.
•Enter the 4-digit code you want.
•Confirm the code by entering it again.
•Press the STO button. The code is now
entered.
•Press the PHONE button.
To set or change the handset PIN (personal
identification number)
A PIN on your handset protects information,
such as numbers stored on the memory, from
unauthorised access.
A handset PIN is necessary in order to:
reset the speed dial memory
reset to the original factory settings.
Handset power must be switched to ON.
•Press the STO button.
•Press 8then 9 on the keypad.
•Enter the current PIN. Factory setting
is 0000.
•Enter the 4-digit PIN you want.
•Confirm the PIN by entering it again.
•Press the STO button. The PIN is
now entered.
Caution
Do not forget your system code or handset PIN.
Special, expert help is required if you forget the
system code. Please contact the Diverse 1010
Helpline on 0345 908070. Calls are charged at
local rates. Your base unit may need to be returned
and you may have to pay a charge for re-setting the
system code.
STO
8
TUV
8
TUV
9
WXYZ
✱
STO
10
Setting up

12 Optional settings
To adjust the ringer volume in the handset
There are six levels 1 = low, 6 = high. Factory
setting is 6.
•Press the STO button
•Press the 5button. Display shows the
volume level set. Ringer sounds a sample
level.
•Press a button between 1-6 to set the new
level. Display shows the new level.
•Press the STO button to confirm the setting.
To adjust the ringer volume in the base unit
There are seven levels. 0 = off, 6 = high.
Factory setting is 6.
•Press the STO button.
•Press the #button.
•Press the ✱button.
•Press the 5button. Display shows the
volume level set. Ringer sounds a sample
level.
•Press a button between 0(OFF) – 6to set
the new level. Display shows the new level.
•Press the STO button to confirm the setting.
STO
5
JKL
To adjust the tone of the handset ringer
There are six levels 1 = low, 6 = high. Factory
setting is 1.
•Press the STO button.
•Press the 6button. Display shows the
volume level set.
•Press a button between 1-6 to set the new
level. Display shows the new level.
•Press the STO button to confirm the setting.
To adjust the tone of the base unit ringer
There are six levels. 1 = low, 6 = high. Factory
setting is 1.
•Press the STO button.
•Press the #button.
•Press the ✱button.
•Press the 6button. Display shows the
volume level set.
•Press a button between 1-6 to set the new
level. Display shows the new level.
•Press the STO button to confirm the setting.
STO
✱
5
JKL
STO
✱
6
MNO
STO
6
MNO
11
Setting up

To adjust the ‘settings confirmation’ tone
You will hear a confirmation tone each time
you successfully complete a setting. You can
turn this sound on and off. The factory setting
is ON.
•Press the STO button.
•Press 3then 7. Display shows the current
setting I = ON, O = OFF.
•Press 1to switch the tone ON
or
•Press 0to switch the tone OFF.
•Press the STO button to confirm the new
setting.
To adjust the battery warning tone
You will hear a tone when the batteries need to
be recharged. If the batteries are already fully
charged, hearing the signal means they should
be replaced. You can turn this sound on and
off. The factory setting is ON.
•Press the STO button.
•Press 3then 2. Display shows the current
setting I = ON, O = OFF.
•Press 1to switch the tone ON
or
•Press 0to switch the tone OFF.
•Press the STO button to confirm the new
setting.
To adjust the ‘confirmation’ tones
Whenever you press a button on the phone you
will hear a confirmation beep. You can turn this
sound on and off. The factory setting is ON.
•Press the STO button.
•Press 3then 1. Display shows the current
setting I = ON, O = OFF.
•Press 1to switch the tone ON
or
•Press 0to switch the tone OFF.
•Press the STO button to confirm the new
setting.
To adjust the ‘wrong key’ tone
When you are following a set order instruction,
your Diverse handset will give a warning if
you press the wrong key in the sequence. You
can turn this sound on and off. The factory
setting is ON.
•Press the STO button.
•Press 3then 4. Display shows the current
setting I = ON, O = OFF.
•Press 1to switch the tone ON
or
•Press 0to switch the tone OFF.
•Press the STO button to confirm new the
setting.
12
STO
3
DEF
7
PQRS
STO
3
DEF
2
ABC
STO
3
DEF
1
STO
3
DEF
4
GHI
Setting up

To reset your Diverse 1010 base unit to
the original factory settings
This will reset:
TONE/PULSE signalling to TONE
Access code/pause to NONE
Pause after the RCL key to NONE
Ring assignment to collective ringing.
It will also delete any new settings made for:
Connections to a switchboard.
This will NOT reset:
the system code
handset registration settings.
The handset must be switched ON
•Press the STO button.
•Press the #button.
•Press the 1button.
•Enter the system code. (Factory setting 0000.)
•Press the LNR button.
•Enter the code 2 5 0.
•Press the STO button to confirm.
13
To adjust the ‘range warning’ tone
If you are on a call as you reach the limit of
your handset’s range, you will hear a tone to
warn you that you will lose the call if you move
further away. You can turn this sound on and
off. The factory setting is ON.
•Press the STO button.
•Press 3then 3 again. Display shows the
current setting I = ON, O = OFF.
•Press 1to switch the tone ON
or
•Press 0to switch the tone OFF.
•Press the STO button to confirm the new
setting.
To adjust the ‘in-range’ tone
If you have taken the handset outside the
phone’s range – provided the handset is
switched on – you will hear a tone when you
come back within range. You can turn this
sound on and off. The factory setting is ON.
•Press the STO button.
•Press 3then 5. Display shows the current
setting I = ON, O = OFF.
•Press 1to switch the tone ON
or
•Press 0to switch the tone OFF.
•Press the STO button to confirm the new
setting.
STO
3
DEF
3
DEF
STO
3
DEF
5
JKL
Setting up

14
Setting up
To reset your Diverse 1010 handset to the
original factory settings
The handset must be switched ON.
This will reset: Ringer volume
Tone
Battery warning tone
Range warning tone
Synchronisation tone
Automatic call acceptance
Confirmation tones
It will delete: Numbers stored in the
speed dialling memory.
The last number redial
memory
This will not reset: The handset PIN
The handset registration will be retained.
•Press the STO button.
•Press 8on the keypad.
•Press the MEM button.
•Press the handset PIN code
(Factory setting 0000.)
•Press the STO button.
Please note: Once you reset your handset to the
original factory settings, it will affect the way you
can temporarily switch your phone from TONE to
PULSE during a call. Instead of just pressing the
✱button during the call, you will have to press the
STO button then the ✱button.
To revert back to pressing the ✱button only, you
can reset this individual function by pressing the
STO button, then 391, then STO to confirm.
If you are experiencing problems, please call the
Diverse Helpline on 0345 908070.

Using your Diverse 1010
ON/OFF and PROTECTED modes
The handset can be operated in one of three
different modes.
OFF
Phone calls cannot be made and the handset
does not respond to incoming calls.
•To switch on, press and hold down the PWR
button until the display is activated.
ON
You can make and receive calls.
•To switch off, press and hold down the PWR
button until the display goes blank.
PROTECTED
This setting stops you accidentally operating
the handset’s keypad when carrying it around.
You can still receive incoming calls but cannot
make outgoing calls.
•To switch to PROTECTED when the handset
is ON, press and release the PWR button
quickly.
If the handset is beyond radio distance of the base
unit, the symbol flashes. You cannot make or
receive calls until the handset is brought back
within range. The symbol also flashes for a
while after power-up until the handset automatically
registers to the base.
15
Using your
Diverse 1010

To receive an external call
When the phone rings the display flashes EXT.
Press the PHONE button on the handset and
speak
or
If the handset is on the base unit or charging
unit, simply lift it up and speak. You do not
need to press the PHONE button.
At the end of the call, either press the PHONE
button or replace the handset on the base unit.
To redial the last number
•Press the PHONE button.
•Press the LNR button. The last number you
called will be redialled automatically.
To redial any of the last three numbers
•Press and release the LNR button to display
the last three phone numbers in turn. Each
phone number can be up to 22 digits long.
•When the number you want is displayed,
press the PHONE button.
To end the call, press the PHONE button or
replace the handset on the base.
LNR
LNR
Making and receiving calls
To make an external call
Ensure the handset is switched ON.
•Press the PHONE button. You hear the dial
tone. The ‘In Use’ light on the base unit
comes on.
•Dial the number. The phone calls the number
and the display shows the number you have
dialled.
Alternatively, you can enter the phone number
you want first, check that it’s correct, and then
press the PHONE button to dial.
To end a call
•Press the PHONE button
or
•Place the handset back on the base unit.
16
Using your
Diverse 1010
If another handset is already being used to make an
external call, your handset will display ‘–’ flashing
and you will hear the internal ‘busy’ signal.
If you are set to pulse dialling, you can switch to
tone dialling during a call by pressing ✱ button.
The Diverse will return to pulse dialling on
completion of the call.

To receive an internal call
•When the handset rings, the display flashes
INT plus the number of the handset calling
you – 2 in this example.
•Either press the PHONE button, or simply
lift the handset off the base unit or charging
unit.
To make an internal call to all handsets
•You can call all handsets registered to the
base unit.
•Press the INT button. Display shows your
handset number.
•Press the ✱button. Display shows all
handsets registered. All these handsets will
ring. The first handset to answer will take
the call.
•To end the call, press the PHONE button or
replace the handset on the base.
If the handset is beyond radio distance of the base
unit, the symbol flashes. You cannot make or
receive calls until the handset is brought back
within range.
Paging and internal calls
To page a handset from the base unit
•Press the GREEN button on the base. All
handsets registered with the base will ring.
•To end the call, press the GREEN button.
If you have additional handsets, you can make
internal intercom calls between the handsets.
To make an internal intercom call to another
handset
•Press the INT button. Display shows your
handset number.
•Enter the number of the handset you want
to call. The handset will ring.
•To end the call, press the PHONE button
or replace the handset on the base or
charging unit.
If you have multiple handsets registered with the
base, the Diverse 1010 enables two handsets to talk

To put an outside caller on hold and speak
to another internal handset
•Press the INT button. You hear the internal
dial tone and your outside caller is put on
hold.
•Press the handset number you want, 1-6.
When the handset answers, you can talk
without your outside caller hearing.
•Press the RCL button to end the internal call
and speak to your outside caller.
Adjusting ear piece volume
The volume of received calls can be set to three
different levels ranging from normal to loud.
To set the volume:
•Press the STORE button.
•Press the 0 button the current setting is
displayed.
•Press 1 button for normal.
•Press 2 button for louder.
•Press 3 button for loudest.
•Press the STO button.
The new volume setting has been entered.
STO
0
INT
RCL
To transfer an external call between
handsets
If you are in a conversation with an outside
caller and want to transfer the call to another
handset.
•Press the INT button. Display shows EXT
INT. Your caller will hear a melodious tone.
•Enter the number of the handset to which
you want to transfer the call. When the
handset is answered, you can talk to the other
handset without the outside caller hearing.
•To reconnect to your outside caller: Press
the RCL button
or
•To transfer the call: Press the PHONE button,
or replace the handset on the base unit.
18
Quick call transfer
After dialling the other handset, you can
immediately press the PHONE button, or place the
handset back on the base, and the call will be
transferred straight through. If the other handset is
already engaged, or does not answer the call within
30 seconds, the call will be returned to your handset.
Using your
Diverse 1010
INT
RCL
Please note: If you go out of range of a base unit
for a long time while your handset is switched ON,
it may take more than 20 minutes to ‘find’ the base
station again when you come back within range.
However, by simply switching the handset OFF for
a moment, then ON again, it will find the base
station within a few seconds.
C
C
C