BT IN TOUCH 2000 User manual

1
For use
with a
Caller Display
network
service*
BT In Touch 2000 package
User guide for the BT In Touch 2000 User Phone, BT In Touch Pendant
and BT In Touch 2000c Carer Phone

2
* FOR USE WITH C LLER DISPL Y
NETWORK SERVICE
A Caller Display network service has to
be set up by BT or your network service
provider and you need to be connected
to a digital exchange.
Please note
• Please staple your receipt to this page to
ensure you are able to show proof and date
of purchase.
• Please record the product serial nu ber
below (the serial nu ber can be found on
the side of the packaging).
• Please keep this user guide in a safe place.

3
Welcome to the BT In Touch 2000 package 5
How the BT In Touch 2000 package works 6
Basic emergenc sequence 7
Unpacking 10
Safet instructions 11
BT In Touch 2000 User Phone and Pendant 13
At a glance - In Touch 2000 User Phone 14
Setting up our BT In Touch 2000 User Phone 16
Setting up the emergenc facilit on our
BT In Touch 2000 User Phone 21
Giving emergenc status to numbers 22
At a glance - In Touch Pendant 25
Registering our BT In Touch Pendant 26
Emergenc Announcements 30
The BT In Touch 2000 User Phone in
an emergenc 32
The BT In Touch 2000 User Phone in
normal use 34
BT In Touch 2000c Carer Phone 45
At a glance 46
Setting up our BT In Touch 2000c Carer Phone 48
Storing User numbers in our BT In Touch
2000c Carer Phone 52
The BT In Touch 2000c Carer Phone in an
emergenc 56
The BT In Touch 2000c Carer Phone in
normal use 59
Testing our BT In Touch 2000 package in
an emergenc situation 67
BT In Touch 2000 package - 4 Carer options 74
1. Carer Option 74
2. Carer + Careline Option 76
3. Careline Option 78
4. Careline Holida Option 78
Carer emergenc memo card 80
Setting up support from a careline
service provider 81
BT Select Services 85
Desk and wall-mounted phone positions 90
Maintenance 93
Help and advice 95
Technical specification 100
Where to go for more information 102
Index 104
Contents

4
WelcomeUser Phone & PendantCarer Phone
Testing in an
emergency situation
4 Carer optionsBT Select Services
BT In Touch

5
Welcome
Welcome to the BT In Touch 2000
package
Many people welcome the peace of mind of
knowing that they and their loved ones are safe
and cared for. This gives them the confidence
to live their lives to the full.
If you, a friend, or a family member need a
little extra support - maybe because of age,
disability, illness or living alone, then the new
BT In Touch 2000 package may give you the
extra peace of mind you need.
With all the benefits of a modern phone, BT In
Touch also has a very special function - it acts
as an emergency communicator if the user
needs urgent help. At the touch of a button,
the user is automatically put in touch with the
selected people who are caring for them. The
Carer(s) are then sure that if help is needed,
they will be contacted - even if the user cannot
get to the phone.
Your BT In Touch 2000 package can be tailored
to meet your specific needs. You can choose
the level of support you would like, and you can
alter BT In Touch to suit your changing needs.
This user guide:
• tells you how to set up and test your
BT In Touch 2000 package;
• provides detailed descriptions of how your
BT In Touch 2000 package works in
everyday use and in an emergency;
• explains alternative Carer options and how
to set them up.

6
Welcome
The BT In Touch 2000 package comprises 2 BT
In Touch phones and a BT In Touch Pendant.
The User (that is, the person who may require
assistance) will use the BT In Touch 2000
User Phone and the BT In Touch Pendant;
the Carer (that is, the person to be contacted
in the event of an emergency) will use the BT
In Touch 2000c Carer Phone.
Emergency contact numbers
The BT In Touch 2000 User Phone should be
programmed with up to 3 emergency contact
numbers. These numbers can be:
• 3 different numbers for the same Carer, such
as home, work and mobile.
Or
• 3 different numbers for 3 different Carers,
such as son, brother and neighbour.
How the BT In Touch 2000
package works
BT In Touch
Pendant &
BT In Touch 2000
User Phone
BT In Touch
2000c Carer
Phone
CONTACTS
Work
Mobile
Carer 1
Carer 2
Carer 3
Home

First
emergency
number is
called
7
Welcome
Basic emergenc sequence
Carer and User
speak ‘handsfree’
via the loudspeaker.
The Carer can clear the call and
make an emergency call or further
call, such as 999, at any time - even
if the User has not ended the call.
The Carer
must enter the
555 emergency
code to speak
to the User
and stop the
emergency
sequence
To amplify the Users voice via the loudspeaker
To mute the User’s voice and amplify the Carer’s voice,
if background noise is interfering with the call.
Press
Press
BT In Touch 2000c
Carer Phone
START OF EMERGENCY SEQUENCE
AT THE USER’S PREMISES
RECEIPT OF EMERGENCY CALL AT THE CARER’S PREMISES
BT In Touch Pendant button
or Emergency button on
the BT In Touch 2000
User Phone is pressed
The Emergency button begins to
flash and beep and the User hears
the message “Don’t worry, we are
trying to contact help.”
BT In Touch 2000
User Phone
BT In Touch
Pendant
The emergency light on the BT In
Touch 2000c Carer Phone begins
to flash and beep and the Carer
hears the message “Emergency
call. Emergency call. Please
enter the 3 digit code.”

8
Welcome
Using the Emergency button
In the event of an emergency the User simply
presses the Emergency button on the BT In
Touch 2000 User Phone or BT In Touch
Pendant. This starts the emergency sequence,
confirmed by a flashing orange light on the
BT In Touch 2000 User Phone and a series of
beeps. The BT In Touch 2000 User Phone
then dials the first of the allocated emergency
contact numbers.
It will continue to call all 3 numbers in turn
until the ‘call for help’ is answered and the
3-digit code entered.
If the Carer’s number is engaged
If the Carer’s number is engaged, or the call
is taken by an answering machine, fax or
someone who does not know the 3-digit code,
the BT In Touch 2000 User Phone will continue
to call the next emergency number.
Carer receives the call
If the Carer is using the BT In Touch 2000c
Carer Phone and has subscribed to a Caller
Display network service, then they will be able
to distinguish between calls coming in from the
User and calls coming from other numbers, by
the flashing emergency light and beeping.
IMPORTANT
To benefit from all features of BT In Touch,
the Carer must subscribe to a Caller Display
network service.
The Carer also has the option to divert their
calls to another number, for instance to a mobile
phone. This means that even if they are not at
home when an emergency call comes in, they
will still be able to receive it. (To use this facility,
subscription to a Call Diversion service is
required.)
Once the emergency call has been answered,
the Carer will hear ‘Emergency call, emergency
call, please enter the 3-digit code’. (If they wish,
the User can include an extra personal
announcement.) The emergency sequence will
only stop when the Carer who has answered
the call enters the 3-digit security code (555)
or the User presses and holds down the Cancel
button on their BT In Touch 2000 User Phone.
The BT In Touch 2000 User Phone will then
stop trying to call any of the other emergency
numbers.
Carer speaks to the User
The Carer can now speak to the User.
Because the User’s phone is in ‘handsfree’,
there is no need for the User to pick up the
handset as long as they are within hearing
distance of their BT In Touch 2000 User Phone.
Easier to hear the call when in ‘handsfree’
When in ‘handsfree’, BT In Touch phones have
an enhanced quality voice channel. This means
that both parties can speak and be heard at the
same time (see pages 35 and 60).

9
Welcome
During the emergency call, if there is a lot of
background noise at the BT In Touch 2000
User Phone, the Carer can press the 9button.
This mutes the User’s voice so that only the
Carer can be heard. The Carer can then calm
the situation without any interference.
Amplifying the User’s voice
If the Carer is having difficulty in hearing the
User, for example, if the User is some distance
from their BT In Touch 2000 User Phone, the
Carer may wish to amplify the User’s voice.
This can be done by pressing the 7button.
The Carer can then hear the User more clearly,
but the User will be unable to hear the Carer.
What to do next
Having assessed the situation, the Carer can
decide on the best thing to do. If the Carer
wishes to make another call immediately - for
instance to the emergency services or a doctor
- the special features of the BT In Touch 2000c
Carer Phone allow them to do so, even if the
User has not replaced their handset.
The Carer can also remotely clear the BT In
Touch 2000 User Phone and return it to an
‘idle’ state allowing the User to make further
calls, by pressing 6 ✱ ✱.
Arrangement of support for the User
Up to 3 BT In Touch 2000c Carer Phones can
be used to support one BT In Touch 2000 User
Phone, and up to 3 BT In Touch 2000 User
Phones can be supported by one BT In Touch
2000c Carer Phone. Also, up to 2 BT In Touch
Pendants can be used with each BT In Touch
2000 User Phone.
Whichever Carer responds to the emergency
call, the emergency code (555) will always
remain the same.
If you would like to purchase additional BT In
Touch Pendants, BT In Touch 2000 User
Phones or BT In Touch 2000c Carer Phones,
please call Freefone 0800 800 150.

10
Welcome
Unpacking
When unpacking you should have:
In the unlikely event that anything is missing, please contact your place of purchase immediately.
BT In Touch 2000
User Phone
1 mains adaptor
Wall plugs and screws
6 x AA
batteries
1 base stand for
wall-mounting or
raised mounting
BT In Touch 2000c
Carer Phone
1 mains adaptor
Wall plugs and screws
6 x AA
batteries
1 base stand for
wall mounting or
raised mounting
Belt clip Necklace Wrist strap
Detachable mounts shown with BT In Touch Pendant
1. User guide 2. What to do, stated on an
emergency memo card
(for Carers)
3. Caller Display
warning label
4. There may be some other
literature enclosed for your
information.
One BT In Touch Pendant with
3 detachable mounts (to be
used in conjunction with the
BT In Touch 2000 User Phone)
BT In Touch Pendant includes batteries
and is sealed.

11
Welcome
Use the power adaptor and the
batteries supplied. Spare batteries
and power adaptors are available
from BT Shops. The power
adaptor item code is: 870629.
We advise against placing these
products on antique, veneered or
wooden surfaces as damage may
occur.
Do not use the BT In Touch
phones in damp, humid conditions
such as bathrooms. You can wear
the BT In Touch Pendant in
humid conditions, including in the
bath or shower, as the BT In
Touch Pendant is waterproof.
Do not expose the phone or
related equipment to fire or water.
Do not expose the BT In Touch
Pendant to fire.
Do not use the BT In Touch
phones or BT In Touch Pendant
in places where there are
explosive hazards.
Safet instructions

12
Welcome

13
User Phone & Pendant
BT In Touch 2000 User Phone
and In Touch Pendant

14
User Phone & Pendant
A
B
C
G
H
I
J
K
L
P
Q
R
S
T
U
V
Handsfree
V
o
l
u
m
e
Redial
Store S
R
Dial
Calls Dire
At a glance
Calls button*
Use to access the Calls List (the list of
numbers that have called you).
Handset hook
When the phone has been wall-
mounted, it keeps the handset in place.
Store button
Use to store phone numbers in the
Quickdial memories and directory.
Speaker
When in handsfree, your caller’s voice
will be heard through the speaker.
Redial button
Press to redial the last number dialled.
Ringer volume and ringer tone
switches (underside)
Use to adjust the volume and tone
of the ringer.
Handsfree button
Allows you to use the phone without lifting the
handset - either in an emergency or in normal
telephone use.
Pendant receiver aerial
Aerial receives the Pendant signal to remotely activate
the emergency sequence or automatically answer an
incoming call in handsfree.
* Subscription to a Caller Display network service is required to use this feature.

15
User Phone & Pendant
D
E
F
M
N
O
W
X
Y
Z
e
Cancel
Secrecy
ctory
Setup
Announce
Quickdial memory label
For keeping a record of
your emergency contact
numbers.
Handset park (for wall-mount use only)
When you leave the phone during a conversation, you can place the handset on here.
Display
Displays time and date, call information and User prompts.
Dial button
Press to dial a number shown in the display.
Directory button
Use to access numbers stored in the directory.
Cancel button
Cancels the emergency sequence. Also used to delete entries in the Directory and Calls List.
Secrecy button
Held down, this button allows you to speak to someone in the same room
without the person on the other end of the line hearing your conversation.
Recall button
Use with some Select Services and for transferring calls on certain switchboards.
Announce button (under Quickdial memory label)
Use to listen to the emergency message and to record
your own personal message (via the handset).
3 Carer Quickdial memories
For your Carer contact numbers. When given emergency status, these
numbers are dialled automatically when the Emergency button is pressed.
Or, you can use them simply as Quickdial buttons in a non-emergency call.
Setup button (under Quickdial memory label)
To check and change optional features on your phone.
Emergency button
Press in an emergency to start the emergency sequence.
Microphone
Use in ‘handsfree’ conversation.
Volume button
Use to adjust the handsfree (loudspeaker)
volume. Also use it to move the cursor left
and right when editing names and numbers.
M1
M2
M3

16
User Phone & Pendant
Important
The BT In Touch 2000 package is only completely
operational once both phones, the BT In Touch
Pendant and certain network services have been
successfully installed and the whole system has been
tested. We recommend that you install the BT In
Touch 2000 User Phone and BT In Touch Pendant
first, and then install the BT In Touch 2000c
Carer Phone (having subscribed to a Caller
Display network service). You should then test the
complete system (once all emergency numbers have
been allocated - see ‘Giving emergenc status to
numbers’ on page 22).
1Plan where you will put your
BT In Touch 2000 User Phone
Ideally you should site the BT In Touch 2000
User Phone in the room where the User will
spend most of their time. This will ensure they
can hear the voice announcements, either during
normal use or in an emergency, and especially
when operating in ‘handsfree’. The phone should
be within 2 metres of a phone socket.
Warning
Your BT In Touch is only designed to operate in a
normal domestic environment, with the exception
of the BT In Touch Pendant which is waterproof.
2Install (or replace) the batteries
You must fit the batteries supplied before you
attach the base stand for either raised or wall-
mounted positions.
Warning
Before installing (or replacing) the batteries, the
phone must be disconnected from the phone line
and the mains power.
Setting up our BT In Touch 2000
User Phone Please follow all the steps in the order shown.

17
User Phone & Pendant
Open the battery cover on the underside of
your BT In Touch 2000 User Phone. Insert the
6 x AA Alkaline batteries.
IMPORTANT
The batteries act as a stand-by power source in the
event of the mains power being disconnected. If at
any time you find that the battery power has been
used, you should immediately replace all existing
batteries with new batteries. This will ensure that
your phone has the maximum stand-by power time.
The batteries taken from your BT In Touch Phone
can then be used for any other electrical appliance
requiring battery power.
3Connect the telephone
line cord
If you do not have a modern phone socket,
then you can call BT on Freefone 0800 800 150
and ask for a BT engineer to come and fit the
correct type. This is a chargeable service.
4Select ringer volume
The ringer volume switch is on the underside
of your phone.
Set the volume of the ringer to High, Low
or Off.
This should be done before you attach the base
stand for either raised or wall mounted positions.
5Select ringer tone
The ringer tone switch is on the underside of
your phone.
This switch allows you to select the pitch
required for the ringer.
R1: for a low-pitched tone
R2: for a medium-pitched tone
R3: for a high-pitched tone
This should be done before you attach the base
stand for raised or wall-mounted positions.
RINGER
VOLUME
HI
LOW
OFF
RINGER
R1
R2
R3

18
User Phone & Pendant
6Connect the power cable
Plug the power cable into the socket on the
underside of your BT In Touch 2000 User
Phone as shown. The cable needs to be pressed
into its channel to keep it out of the way. The
way you do this will depend on how you have
positioned your phone (with or without the base
stand, wall-mounted or not). See ‘Desk and wall-
mounted phone positions’ on page 90.
Please note
The BT In Touch 2000 User Phone has 3 voice
prompts to indicate that mains power or the
telephone line has been disconnected or that the
battery power is low. These are:
“Telephone line disconnected”
“No mains power”
“Please change batteries”
You may hear these voice prompts when first setting
up your phone. This is perfectly normal and shows
the phone’s warning alerts are working.
7Uncoil the pendant receiver aerial
The pendant receiver aerial which hangs from
the back of your BT In Touch 2000 User Phone
needs to be uncoiled.
Important
Please do not tamper with the pendant receiver aerial.
8Positioning your BT In Touch
2000 User Phone
Your BT In Touch 2000 User Phone can be
positioned in 3 different ways:
Please note
Make sure you test your phone before you finally fix
it in position.
• Flat on a table or desk.
• Raised position on a table or desk using
the base stand.

19
User Phone & Pendant
• Wall-mounted using the base stand.
See ‘Desk and wall-mounted phone positions’ on
page 90.
9Setting time and date
(with Caller Display)
If you have already subscribed to a Caller
Display network service, the time and date on
the display will be set automatically when the
first incoming phone call is received. For more
information about BT Select Services, call BT
on Freefone 0800 800 150.
0Setting time and date
(manually)
If you have not subscribed to a Caller Display
service, you can set the time and date
manually.
To set the time and date manually
Your BT In Touch 2000 User Phone
uses the 12-hour clock.
Lift the label surrounding the
Quickdial memory buttons to reveal
the Announce and Setup buttons.
Press the Setup button.
Enter 5then 0using the keypad.
The display shows: (the hour flashes)
Enter the hour using the keypad.
Press the Setup button (minutes flash).
Enter the minutes using the keypad.
Press the Setup button (AM/PM flashes).
Press the ✱button to set AM.
or
Press the #button to set PM.
D
E
F
M
N
O
W
X
Y
Z
Setup
Announce
Lift label
12:00 AM 01 JAN
Setup
Setup
Setup
J
K
L

20
User Phone & Pendant
Press the Setup button (month flashes).
Press the -/+on the Volume button to
select the month.
Press the Setup button (day flashes).
Enter the day using the keypad.
Press the Setup button to confirm the
setting.
Warning alerts
If you hear one of the emergency warning
alerts, such as “No mains power” ,“Please
change batteries” or “Telephone line
disconnected” then you must take the necessary
action to rectify the problem.
If you hear “No mains power”
The back-up batteries will automatically take
over for the duration of their battery life (up to
7 hours for new batteries). The mains power
should be reconnected as soon as possible and
the batteries replaced, if necessary.
If you hear “Please change batteries”
Replace the batteries in the BT In Touch 2000
User Phone as soon as possible. 6 x AA
Alkaline batteries are required, see ‘Install (or
replace) the batteries’ on page 16.
If you hear “Telephone line disconnected”
Return to the BT In Touch 2000 User Phone
and check whether the telephone line cord is
still connected to the socket. If disconnected,
then reconnect it immediately (see page 17).
If the telephone line cord is still connected,
then a line fault has occurred and you will need
to contact your network service provider (for
example, BT) as soon as possible.
Important
Before you can use your BT In Touch 2000
User Phone in an emergency:
You must follow the next two sections - ‘Setting up
the emergenc facilit on our BT In Touch 2000
User Phone’, see page 21 and ‘Registering our BT
In Touch Pendant’, see page 26 - and then test the
BT In Touch 2000 package.
Setup
Setup
Setup
V
o
l
u
m
e