
2.
3.
1.
Important: The installation and all other kinds of works or measurements in combination with the BYD Battery-Box are only
allowed by professional and qualied electricians. Improper handling can cause danger and damage. This document does
not replace the ocial BYD manuals and documents. No responsibility is accepted for the accuracy of the information.
BYD Battery-Box Premium LVL Service Checklist - V1.2 EN
Please ll all available information in below table. Some information like the Serial Number of the BMU is mandatory to receive service.
SERVICE INFORMATION
ERROR RELATED ANALYSIS
Please mark the error related Analysis from Chapter 2 of the Service Guideline that you checked, and collect all the
information related to those Sections
Company
Contact Person
Street / Nr.
ZIP / City
Phone
Email
• Service Ticket Number or System ID:
• Installer / Delivery Address / Contact:
• System Information
Battery Conguration (X x LVL)
BMU Serial Number
BMU Connected to Internet
Inverter Brand + Model
Inverter Serial Number
Commissioning Date
BMU Firmware
BMS Firmware
Inverter Firmware
System Name on
Inverter Portal
• Service Information
Yes No
BMU EventCode (EC) Inverter Error Code
Was the battery charging / discharging before (was the system working normally before?)
Take pictures of open communication port in the Battery and Inverter clearly showing connection cables
Get Data of the Battery-Box with the Be Connect Plus (BCP) Programm (see chapter 2.8)
Yes No
Description of
the Problem
Please provide any additional information that is necessary or could help in the analysis of the service case (e.g. serial number of a
wrong module, video of a special behaviour; pictures; app screenshots; module voltages... )
BMS EventCode(s) and related LVL Serial Number(s)
1.1 Conguration
1.2 Correct internal cabling
1.3 Correct external cabling
1.4 Latest Firmware
1.5 App Conguration
1.6 Restart
1.7 Switch on procedure
1.8 Correct Operation
GENERAL STEPS
Please carefully check all „General Steps“ from page 3 of the Service Guideline and conrm this in the boxes below
By contacting us you conrm, that a qualied person has done the necessary control and collected all available information above.
Service Contact: Europe: EFT-Systems GmbH Australia: Alps Power Pty Ltd
www.eft-systems.de www.alpspower.com.au
+49 9352 8523999 +34 9106 02267 (ES) +61 02 8005 6688
+44 2037 695998 (UK) +39 0287 368364 (IT)
For Europe only: Register Ticket directly in the Online Service Center: https://support.eft-systems.de/
2.1 BMU does not turn on / BMU LED is o or ickering abnormally
2.2 Problem with the FW Update / App Conguration / WiFi
2.3 Incorrect output voltage / No BMS Data / BMU EC102
2.4 Communication issue with Inverter / BMU EC106
2.5 SOC & charging logic
2.6 Unexpected shutdown
2.7 BMU / BMS LED event
code (EC)
2.8 Be Connect Plus (BCP)
2.9 Voltage measurement
and undervoltage
2.10 Unit Exclusion Method
(≥ 2 x LVL)