CallerID Vertex VoIP Caller ID User manual

Vertex VoIP Caller ID
(Version 2.0 - 12/01/2017)

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Table of Contents
Overview ................................................................................................................................................... 1
Critical Information ................................................................................................................................... 1
Types of VoIP........................................................................................................................................... 2
Installation................................................................................................................................................ 2
Basics....................................................................................................................................................... 2
Installation Instructions............................................................................................................................. 3
Hosted VoIP Connection Diagrams..................................................................................................... 4
Figure 1 - Phones and Computers on the same Switch ................................................................. 4
Figure 2 - VoIP Phones connected to Auxiliary Switch................................................................... 5
Figure 3 - Separate VoIP and Data Networks................................................................................. 6
Managed VoIP Connection Diagram ................................................................................................... 7
Figure 4 - Dedicated VoIP Gateway ............................................................................................... 7
Installation Checks .............................................................................................................................. 8
Vertex Configuration Tool (VCT) ..................................................................................................... 8
Vertex Configuration Key Parameters...................................................................................................... 9
VCT Main Tab........................................................................................................................................ 10
Serial Number.................................................................................................................................... 10
Firmware Version .............................................................................................................................. 10
Voice Channels Permitted ................................................................................................................. 11
Unit Number ...................................................................................................................................... 11
IP Setting ........................................................................................................................................... 11
Unit IP Address.................................................................................................................................. 11
Gateway IP Address.......................................................................................................................... 11
Data Gateway MAC........................................................................................................................... 11
SIP Gateway MAC............................................................................................................................. 11
Get SIP Gateway MAC Button .......................................................................................................... 11
Save Network Settings Button........................................................................................................... 11
Network Port...................................................................................................................................... 11
DNS Address..................................................................................................................................... 11
VCT Time Tab ....................................................................................................................................... 12
Last Date/Time from Unit................................................................................................................... 12
Time Offset ........................................................................................................................................ 12
Daylight Saving Time......................................................................................................................... 12
Time Servers ..................................................................................................................................... 12
VCT Data Output Tab ........................................................................................................................... 13
Destination
Broadcast...................................................................................................................................... 13
Station Routing ............................................................................................................................. 14
Serial Port ..................................................................................................................................... 14
Call Accounting ............................................................................................................................. 14
Do not Report Ext. to Ext. Calls .................................................................................................... 14
Format
Limited Format .............................................................................................................................. 14
Comprehensive Options ............................................................................................................... 14
Extra SIP Fields ....................................................................................................................... 14
Known Formats (Button) ............................................................................................................... 14

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VCT Station Routing Tab ..................................................................................................................... 15
Edit Routing Table ............................................................................................................................. 16
VCT Advanced Tab............................................................................................................................... 19
VoIP Signaling Format....................................................................................................................... 19
Network Packet Capture.................................................................................................................... 20
Bootup (Radio Button) .................................................................................................................. 20
Other Diagnostic Tools
VoIP Phones/Devices ................................................................................................................... 20
SIP Call Flow ................................................................................................................................ 20
Default View ............................................................................................................................. 21
MAC View ................................................................................................................................ 21
Caller ID Name and Number Reporting............................................................................... 22
SIP Gateway MAC Determination ....................................................................................... 23
Menu Selections
File / Setup Wizard ............................................................................................................................ 24
File / Wizard Logs.............................................................................................................................. 24
File / Configuration Settings .............................................................................................................. 24
File / Transfer Logs............................................................................................................................ 24
File / Location Manager ..................................................................................................................... 25
Tools / My Computer IP..................................................................................................................... 27
Tools / PING ...................................................................................................................................... 27
Tools / Reboot Unit............................................................................................................................ 27
Tools / Reset Hardware to Defaults................................................................................................... 27
Tools / Broadcast Connection ........................................................................................................... 27
Tools / Call Processing...................................................................................................................... 28
Tools / Find Vertex Port..................................................................................................................... 28
Tools / ARP Table ............................................................................................................................. 28
Tools / Port Test ................................................................................................................................ 28
Tools / Set Vertex to PC Time (Unlocked Mode)............................................................................... 29
Monitor / Call Records ....................................................................................................................... 29
Call Records - Filters .................................................................................................................... 30
Filters / Show Incoming............................................................................................................ 30
Filters / Show Outgoing, Detailed, Call Accounting.................................................................. 30
Filters / Show SIP Fields .......................................................................................................... 30
Filters / By Serial # ................................................................................................................... 30
Capture to File (option) ................................................................................................................. 30
Options / Capture to File Options.................................................................................................. 30
Monitor / Serial Data.......................................................................................................................... 30
Tools / Port Scan .......................................................................................................................... 31
Tools / Port Scan - Loopback Test Button .................................................................................... 31
Tools / Device Manager ................................................................................................................ 31
Tools / Upload............................................................................................................................... 31
Monitor / Raw Data....................................................................................................................... 31
Help / Check for Updates .................................................................................................................. 31
VCT Window Form - Labels / Buttons ................................................................................................ 32
Specifications ....................................................................................................................................... 33
Manufacture's Information............................................................................................................... 34
Warranty Information ......................................................................................................................... 34

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Appendix A - Troubleshooting ....................................................................................................... 35
Setup Troubleshooting ........................................................................................................................ 35
Vertex Configuration Tool (VCT) will not detect the Vertex hardware ............................................... 35
Amber Lights not Coming On or Flashing ......................................................................................... 36
Restoring to Factory Defaults ............................................................................................................ 37
Reboot causes Unit to Lose Parameters Previously Set................................................................... 37
Restoring Vertex to Previous Working Settings................................................................................. 37
Operational Troubleshooting
Call Parking and Vertex Operation .................................................................................................... 37
"Channels Exceeded" message showing on Caller ID ...................................................................... 38
Caller ID Name does not show correctly ........................................................................................... 38
Advanced Troubleshooting
Firmware Upgrade Procedure ........................................................................................................... 39
Using VCT via a VPN Connection ..................................................................................................... 39
Port Test to check "Bridge Ports" Functionality ................................................................................. 40
LED Boot up sequence for Firmware Versions 92 and above........................................................... 40
DIP Switch Controls........................................................................................................................... 41
DHCP, DNS, and NTP issues ........................................................................................................... 42
Appendix B - Known Incompatible VoIP Providers................................................................ 43

Overview
The Vertex unit is designed to capture Caller ID and other telephony signaling on VoIP phone calls and
send this information to computers. Depending on the software running on the computer, applications
such as Caller ID popup screens for delivery, dispatch, phone billing, and logging calls are available.
Critical Information
1. The Vertex is designed to capture only standard non-encrypted SIP (Session Initiation Protocol).
SIP transmitted via TLS (Transport Layer Security) and SRTP (Secure Real-time Transport
Protocol), or other types of encoding are not supported. Refer to Appendix B - Known Incompatible
VoIP Providers.
2. There are 3 network ports on the Vertex. The 2 VoIP Bridge Ports provide a pass-through link
between two network endpoints and processing circuitry connected in parallel. This approach
allows passive packet "sniffing" thus eliminating any network point-of-failure. The Management
Port is the only port that presents itself as an endpoint on the network.
3. A single network connection carrying all VoIP traffic of interest must pass through the Vertex VoIP
Bridge Ports to capture the incoming and outgoing telephone call signaling. Your network
topography will determine where the Vertex bridge ports will connect all VoIP traffic.
4. The unit will pass a maximum of 100BaseT speed through its VoIP bridge ports. At least one
Gigabit endpoint on either side of the bridge port may need to be re-booted to auto-configure to
100BaseT. Passive packet "sniffing" is technically impossible on a Gigabit connection.
5. The 100BaseT Vertex throughput speed will not adversely affect VoIP phones connected through
VoIP bridge ports. Only computers connected to switches or phones linked through the Bridge
Ports may be affected.
- If possible, we suggest that VoIP phones are connected on a different leg of the network than
computers and the Vertex VoIP Bridge Ports link only the VoIP leg.
- If the link to the internet passes through the Vertex VoIP Bridge Ports, only the internet
speeds above 100mbs would be affected. A Gigabit LAN speed will not be affected.

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Types of VoIP
There are basically two types of VoIP service, Hosted VoIP and Managed VoIP.
Hosted VoIP is defined by the service provider performing all voice switching, routing, messages on
hold, call queuing, and other functions. In most cases, the end user needs only to connect VoIP
phones to their network. Any significant programming and configuration is done by the service provider.
At the time of this writing, popular companies offering Hosted VoIP are Nextiva, Vonage, 8x8, and Jive.
Note that Hosted VoIP service providers can also provide multi-line VoIP to analog conversion devices.
If you are not using VoIP phones and still using analog or digital phones, then our analog devices may
fit your needs better than the Vertex.
Managed VoIP involves additional equipment on site that handles most of the VoIP switching, routing,
and call processing. Various terms and acronyms apply to Managed VoIP including SIP trunking,
Asterisk PBX, ISDN PRI, and T1 feeds. There are many types of architectures available using
particular combinations of these and other items. If you have a Managed VoIP system, your IT person
and/or telephone switch provider should know the details.
Installation
Basics
1. The Vertex Management Port is the only Vertex Endpoint on the network and used to configure
the device. It connects to the same subnet as the PC running the Vertex Configuration Tool.
Caller ID data is also sent out this port to software applications that have integrated Ethernet
connected Caller ID devices.
2 The two “VoIP Bridge Ports" are pass-through, monitoring ports that connect two endpoints (I.E.
network switches, routers, etc.). A single network connection that carries all VoIP traffic of
interest must pass through the Vertex VoIP Bridge Ports.
3. To capture Caller ID and other telephony data from VoIP phone calls, call paths must travel
through the VoIP Bridge Ports on the Vertex. In the simple block diagram below, the connection
from the Router to the Network switch in made through the Vertex VoIP Bridge Ports. This allows
monitoring of all VoIP traffic in and out of the premise.

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When existing network architecture allows, it is recommended that Bridge Port connections be
made nearest to the VoIP telephones as possible, while still in-line with all VoIP phones of
interest. The following configuration shows the Vertex between the network switch and a P.O.E.
switch powering the phones.
Installation Instructions
1. Refer to Figs. 1-4 to decide which connection diagram best matches your VoIP Network
architecture. Chances are, none of the diagrams will match your Network topography exactly.
Therefore, connecting the Vertex in an appropriate location on the network requires a basic
understanding of the device operation. Review the Critical Information and Basics sections
above.
2. Make Vertex connections when no VoIP calls are in progress and internet traffic is at a minimum.
Note that the Vertex will not pass a Gigabit connection.
- If the Vertex is placed between 2 Gigabit network endpoints (I.E Router, Switch), reboot at
least one device to allow automatic negotiation to 100BaseT.
- If rebooting does not establish a link between the two network endpoints, one endpoint will
need to be hard set from automatic negotiation to 100BaseT. You will only need to change
this speed parameter on the specific port that connects to the Vertex Bridge Port.
3. Power-up the Vertex and wait until power light remains steady on. The unit will attempt to
negotiate DHCP in an effort to automatically obtain an IP address.
4. Check the other lights on the front panel. Amber lights on all three channels should be steady on,
indicating a network connection. If any amber light is not on steady, refer to the troubleshooting
section on Amber lights. The green lights on each channel should flash, indicating data packets
detected.
5. Close any software application on this computer that is meant to interface with the Vertex. For
example, if you are running a Caller ID enabled POS or Taxi Dispatch application on this
computer, close it now. Close any Caller ID services associated; they may bind to ports needed
for setup.
6. Download and install the Vertex Configuration Tool (VCT) at www.VCT.CallerID.com.
7. Launch VCT. Upon startup, VCT must detect the Vertex hardware. If not, turn off any third-party
Firewalls or virus checking programs, re-check Ethernet connections, and try again. Refer to
troubleshooting: VCT detection of Vertex.
8. Once the hardware is detected, select “Yes” to load parameters from the Vertex.
9. VCT will prompt you to run the Setup Wizard. Run the Wizard and follow all steps carefully.
When completed, exit VCT.
10. Set the appropriate parameters within your software application to enable Caller ID pop-up
screens.

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Hosted VoIP Connection Diagrams (3 Figures)
Hosted VoIP is defined by the service provider performing all voice switching, routing, messages on
hold, call queuing, and other functions. In most cases, the end user needs only to connect VoIP
phones to their network. Any significant programming and configuration is done by the service
provider. If you are not sure whether you have Hosted VoIP service simply contact your service
provider.
Figure 1 - Phones and Computers on the same Switch
A typical Hosted VoIP network architecture is shown below with a Vertex unit connected. If a
separate gateway router and network switch is not present, you will need to install a network switch.
The original connection is removed and the Gateway Router is connected to the Network Switch
through the VoIP Bridge ports on the Vertex. This allows all VoIP traffic to flow through the Vertex.
The “Management Port” on the Vertex is connected to the Network Switch. Green lines below indicate
new connections.

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Figure 2 - VoIP Phones connected to Auxiliary Switch
For architectures employing an auxiliary network switch to connect the phones, we recommend
installing the Vertex between the auxiliary switch and the main switch. The original connection is
removed and the Gateway Router is connected to the Network Switch through the VoIP Bridge ports
on the Vertex. Removal of the original connection allows all VoIP traffic to flow through the Vertex
“VoIP Bridge Ports”. The Vertex “Management Port” can be connected to any switch on the network.
Green lines indicate new connections below.
Depending on your application software, the data output will be delivered via the Management Port
connection or the serial port.

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Figure 3 - Separate VoIP and Data Networks
This network architecture is seen with controlled POS systems that supply a separate router enabling
all their equipment to reside within its own subnet. Remove the original VoIP connection (dotted line
below) and route the connection carrying all VoIP traffic through the two Vertex “VoIP Bridge Ports”.
If the POS application collects Caller ID via Ethernet, connect the Vertex “Management Port” and your
PC running the Vertex Configuration Tool (VCT) to the Data Subnet Router, as shown in the diagram
below. Conversely, if the POS obtains Caller ID data through a Serial Port, connect the Management
Port and your PC running VCT to the VoIP network.
If DHCP is enabled, the Data Gateway MAC is obtained automatically upon Vertex re-boot. If not, it
will need to be entered manually. If the Management Port is connected to the Subnet Router, use that
MAC as the Data Gateway

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Managed VoIP Connection Diagram
Managed VoIP involves additional equipment on site that handles most of the VoIP switching, routing,
and call processing. Various terms and acronyms apply to Managed VoIP including SIP trunking,
Asterisk PBX, ISDN PRI, and T1 feeds. There are many types of architectures available using
particular combinations of these and other items. One sample diagram is below. If you have a
Managed VoIP system, your IT person and/or telephone switch provider should know the details.
Note: Although an Asterisk PBX is considered managed VoIP, if the VoIP gateway is the same as
the Data Gateway refer to the Hosted diagrams above.
Figure 4 - Dedicated VoIP Gateway
Refer to this diagram when your managed VoIP service employs a SIP appliance connecting a
dedicated VoIP Gateway. The SIP server/Gateway can be an Asterisk device or Telephone switch
card fed with a SIP Trunk or ISDN PRI circuit.
Remove the original connection (dotted Line). Re-route the connection carrying all VoIP traffic
through the two Vertex “VoIP Bridge Ports”. Connect the Management Port to the Network Switch.

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Installation Checks
•Computers are working and have internet connectivity.
No - Reboot endpoints connected to VoIP Bridge Ports to auto-configure to 100BaseT. If
still no connection is present, log into one endpoint and manually set speed to 100BaseT.
•VoIP phones have registered and are working properly.
No - Reboot endpoints connected to VoIP Bridge Ports to auto-configure to 100BaseT. If
still no connection is present, log into one endpoint and manually set speed to 100BaseT.
•Vertex has steady power light.
No - Make sure correct power supply is used. Reboot using power cord on back of Vertex.
•Vertex shows all 3 amber link-lights steady on.
No - Refer to Amber Lights blinking or not steady on in Appendix A - Troubleshooting.
Vertex Configuration Tool (VCT)
After hardware installation, use the Vertex Configuration Tool (VCT) to set the necessary parameters
specific to your network.
Note: Turn off any 3rd party firewalls before VCT installation.
Depending on your Internet Brower, download and install the latest version from:
www.VCT.CallerID.com or https://secure.callerid.com/vct/
1. Make sure that the PC you are running VCT on is connected to the same subnet as the
Vertex. Upon launching, VCT will send a UDP broadcast command on the Network in an
attempt to communicate with the Vertex.
2. If VCT finds the Vertex, load the parameters from the unit.
If the unit is not found, try these troubleshooting tips:
•Turn off any 3rd party firewalls running in the background and run VCT again. Or, set an
exception within the firewall for the application name, VertexConfig.exe, and/or UDP Port

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3520 for both inbound or outbound traffic. Note that the installer will allow the exceptions
based on the application name within Windows firewall.
•The Vertex default IP address is 192.168.1.90 and is set for DHCP. If your network IP
scheme is not similar and the Vertex did not obtain DHCP, the router may not recognize
the hardware. Try pinging 192.168.1.90 in an attempt to locate the unit on the network.
•Reboot the Vertex. Perhaps the hardware did not obtain an IP from the DHCP server
(Router or Windows server DHCP). Run VCT again once the Power Light remains steady
on.
•Check the devices listed that obtained DHCP by logging into your router or other DHCP
server. The connected device list should include Vertex-nnnn (where nnnn is a unique
numeric identifier for that particular unit).
3. When prompted, we strongly suggest running the Vertex Setup Wizard. This application is
designed to walk you through each step of the Vertex configuration.
Note: Advanced users can elect not to run the Vertex Setup Wizard and manually set up the
device using the main VCT tool.
4. The Vertex Setup Wizard should be self-guiding. Help on setting up the Vertex manually using
the main VCT tool follows.
Vertex Configuration Key Parameters
Whether you use the step-by-step Vertex Setup Wizard, or configure manually, there are a three key
parameters that the Vertex needs to operate properly.
Key parameters in setting up a Vertex:
1. The Data Gateway MAC must be correct to assure that the time and date are correct on call
records. The Vertex contacts a National Time Server to set its internal time clock.
•If the Vertex IP address is negotiated via DHCP by the Gateway Router, then the Data
Gateway MAC will be automatically obtained.
•If no DHCP is negotiated or DHCP is negotiated from other than a Gateway Router, then
the Data Gateway MAC address will need to be specified.
2. The SIP Gateway MAC must be correct to capture Caller ID or any other call records. If VoIP
traffic passes through the same Gateway as the Data, then a separate SIP Gateway MAC is
not required. When the SIP Gateway MAC is set to 00-00-00-00-00-00, the Vertex uses the
Data Gateway MAC.
3. The data output format must match the requirements of the application accepting Caller ID
data. Use the "Known Formats" button in the Data Output tab for the intended application.

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VCT Main Tab
Serial Number. Decoding of the serial number is as follows. In this example, the serial number is
21-171009-01-24
21 - Type of unit - Vertex
17 - Year Built - 2017
10 - Month Built - October
09 - Day Built - 9th
01 - Unit number built that day
24 - Hardware revision
Firmware Version. This shows 97(x). Each numeric firmware edition has a compiled version for
letters (o, n, z, x) which indicates compatibility with your particular hardware revision. When
upgrading, the version letter will remain the same. For example, 94(z) upgrades to 97(z). Only
consider upgrading after you have performed other troubleshooting steps and read the version
notes on-line. Save your configuration settings before uploading new firmware. Uploading new
firmware returns all operational parameters to their defaults.

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Voice Channels Permitted. Vertex hardware is licensed for the number of simultaneous voice
channels that can be processed by the Vertex. For a 2 channel license, complete Caller ID
information will be sent for 2 callers at once. If a third call arrives, the last 2 digits of the Caller ID
number will be "xx" and the Caller ID name field will show "Channels Exceeded". Outbound calls
in progress occupy voice channels and count towards the license limit. Voice Channel licenses
can be upgraded with a code from CallerID.com. Normally, there is a cost associated.
Unit Number. This can be used when multiple Vertex units are placed in the same location.
IP Setting. If IP addresses can be obtained automatically from your Data Gateway Router via
DHCP, use this setting. Even when your computers are assigned a static IP, use DHCP if the
router's DHCP server is enabled. This allows the Vertex to automatically capture the MAC address
of the Data Gateway. If the Data Gateway MAC is FF-FF-FF-FF-FF-FF, DHCP was not negotiated.
If your DHCP server is not the Gateway Router (I.E. Windows Server), or no DHCP server is
enabled, set this to Static and fill in the appropriate parameters.
Unit IP Address. The default IP address of a Vertex is 192.168.1.90. If this does not change
when the unit boots up, then either no DHCP server is enabled on the subnet that the Vertex is
connected, or the hardware was unable to negotiate DHCP.
Gateway IP Address. This is the address associated with the Gateway Router responsible for
communication to IP addresses outside of the subnet. If the IP Setting is Static, the "Get Gateway
Address" button is enabled. In Administrator mode, this button invokes a background "IPConfig"
command and displays any gateways found.
Data Gateway MAC. This must be specified to assure that the time and date are correct on call
records. The Vertex contacts a National Time Server to set its internal time clock. If the IP Setting
is Static, the "Get Gateway MAC" button is enabled. In Administrator mode, this button invokes a
background "ARP -a" command on the Gateway IP address entered to find the Gateway MAC.
SIP Gateway MAC. This must be correct to capture Caller ID or any other call records. If VoIP
traffic passes through the same Gateway as the Data, then a separate SIP Gateway MAC is not
required. When the SIP Gateway MAC is set to 00-00-00-00-00-00, the Vertex uses the Data
Gateway MAC.
Get SIP Gateway MAC Button. This starts a Vertex raw data dump in the background. The
program searches for the SIP Invite produced when the user dials the specific phone number
indicated. The destination MAC address of this Invite is the SIP Gateway MAC. The user has 2
minutes to make the outbound call. The instruction popup screen will close when VCT captures
the Gateway MAC.
Save Network Setting Button. Changes made within the VCT program are not automatically
written to the Vertex. Any changes within the VCT causes corresponding "Save" buttons to turn
yellow. You must select these to write changes to the Vertex Hardware.
Network Port. This is the port number on which the Vertex sends and receives. Do not change
this port number from 3520 unless your application is written to accept data on a different port.
This setting is password protected. The Vertex Setup Wizard only supports approved ports. At the
time of writing, the approved ports are 3520 and 6699.
DNS Address. The default is 8.8.8.8 which is the main DNS server of Google. The Vertex uses
DNS to obtain the IP addresses for the websites of the National Time Service. Do not change this
setting unless directed by an advanced IT professional. This setting is password protected.

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VCT Time Tab
Last Date/Time from Unit. The ideal method of setting the Vertex's internal time clock is
retrieving it from National Time Servers (NITS). This can only occur if the Data Gateway MAC
address is correct and a valid DNS server is listed.
If the NITS transaction does not occur, the Vertex will obtain the current time and date from the
VoIP SIP packets, if this information is present. Setting the Vertex time and date from the PC is
the last resort. This can be done from the Tools menu when the VCT is in an Unlocked Mode. If
the Vertex power is removed, the time and date is lost.
Time Offset. The National Time Servers issue GMT time; set your time zone offset appropriately.
Daylight Saving Time. The defaults for DST are Enabled with the USA dates. Complete flexibility
for DST is provided for international users.
Time Servers. These are the defaults for the National Time Servers. These may be changed to a
direct IP address if a DNS server is unavailable.

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VCT Data Output Tab
Selections for the data output Destination and Format will be specific to the software being used for
Caller ID popup screens or your intended application needs. The format options available match the
options of CallerID.com analog devices. This enables the Vertex to be compatible with existing
software written for our analog products.
The "Known Formats" button is available to automatically set the correct parameters for most of our
software partners
Destination (area)
Broadcast mode is used when your software application accepts Caller ID delivery via Ethernet.
For small businesses, broadcasting data to all computers (Destination IP = 255.255.255.255) is
recommended. Also allowed is a multicast IP to a range of computers or a unicast to a specific IP.
TIP: Even if your application uses Serial Port output, we recommend using the Broadcast mode to
initially verify correct capture call data in VCT. Use Broadcast in conjunction with Menu
Selection: Monitor/Call Data.

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Station Routing sends individual Caller ID records to each computer. The phone line number
displayed for the call will match the line appearance button on the VoIP phone. It is designed for
operations using specific software designed to take advantage of this feature. Computers with
static IPs are required. An IT professional will need to configure Station Routing.
Serial Port output is for applications accepting Caller ID via a serial port. Normally, the Broadcast
mode is used initially to verify correct capture call data in VCT (in conjunction with Menu Selection::
Monitor/Call Data). Then, select Serial Port output and appropriate baud rate used by your
application.
Call Accounting delivers all aspects of every call to a separate software package designed to
capture and analyze phone call metrics. The "MultiLine" software package from IdentaFone
Software is recommended for Call Accounting.
Do not Report Ext. to Ext. Calls is normally selected to ignore internal calls from one extension to
another. Enter the number of digits your system uses when dialing an internal extension.
Format (area)
Limited Format is used by some software packages that accept serial Caller ID. The Limited
format is not available with Ethernet delivery.
Comprehensive Options The comprehensive format is used by most Caller ID software
applications. Many options are available, but each software application will need a specific set of
parameters selected. We recommended using the "Known Formats" button whenever possible.
Extra SIP Fields deliver additional data on each phone call allowing specific applications designed
to control delivery of Caller ID information to each workstation. With the standard output format,
when an inbound call rings multiple phones, a single call record is created for the call. The Extra
SIP field format creates a call record for each phone that rings and sends the additional fields
shown below.
Known Formats (Button). This is a list of software applications and software companies that
have integrated to CallerID.com products. Use the search text box to search for either software or
company name. Applying your selection will set the VCT to the appropriate output format and apply
changes to the Vertex Hardware. If you do not locate the software you are using, please contact
CallerID.com.

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VCT Station Routing Tab
The Station Routing method of data delivery is designed for locations having many VoIP phones and
multiple voice channels available on each phone. Your software application must be written in a
particular manor to take advantage of the Station Routing method.
Station Routing sends individual Caller ID records to each computer. The phone line number
displayed on the computer for each call, will match the line appearance button on the VoIP phone.
For example, if Station A is on a call and Station B is idle, a new call will show as Line 2 on Station A
and Line 1 on Station B.
Note: The Station Routing Mode will operate properly only if your computers have static IP
addresses assigned to them.
Initially, the Vertex will have no entries. Select the "Create/Edit Routing Table" button to add entries.

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Edit Routing Table
The Edit Routing Table allows you to detect phones and assign them to individual computers
based on the computers static IP address. A workstation name will be assigned to each
phone/computer combination.
Select the "Start Detecting Phones" button.
Wait until all your phones are detected and select Stop Detection, or you can simply let the 2
minute process time out. If all your phones are not detected, check whether the undetected phones
are operating normally and start the detection process again.
This example shows 2 IP phones detected. The MAC address and the Phone ID are shown. Match
each MAC address that the program detects, with your IP phone's MAC address printed on the
manufactures label underneath each phone.