Avaya IP Office Phone Manager User manual

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AVAYA IP Office

15-601042 Issue 20b - (16 July 2009)
IP Office Installation
IP Office

IP Office Installation Page 2
15-601042 Issue 20b (16 July 2009)IP Office
© 2009 AVAYA All Rights Reserved.
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Web site: http://www.avaya.com/support.

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15-601042 Issue 20b (16 July 2009)IP Office
Contents
Contents
Installing IP Office1.
..................................................................... 101.1 Equipment Availability
..................................................................... 101.2 RoHS
..................................................................... 101.3 Repair
System Overview2.
..................................................................... 132.1 IP500 Office System Components
..................................................................... 152.2 IP400 Office System Components
..................................................................... 172.3 Control Units
..................................................................... 192.4 Control Unit Summary
..................................................................... 202.5 IP500 Base Cards
..................................................................... 222.6 IP500 Trunk Cards
..................................................................... 232.7 IP400 Trunk Cards
..................................................................... 252.8 External Expansion Modules
............................................................................ 282.8.1 IP500 External Expansion Modules
............................................................................ 292.8.2 IP400 External Expansion Modules
..................................................................... 312.9 Other Cards
..................................................................... 332.10 Power Supplies
..................................................................... 342.11 Power Supply Cords
..................................................................... 352.12 Power Supply Backup
..................................................................... 362.13 Cabling and Cables
..................................................................... 382.14 Grounding
..................................................................... 392.15 Lightning Protection/Out-of-Building Connections
..................................................................... 402.16 Wall and Rack Mounting
..................................................................... 422.17 Feature Key Dongles
..................................................................... 432.18 License Keys
..................................................................... 442.19 IP Office Phones
..................................................................... 452.20 Core Software & BIN Files
..................................................................... 472.21 Supported Country Locales
..................................................................... 492.22 Programming Applications
..................................................................... 502.23 User Applications
..................................................................... 512.24 Voicemail Applications
..................................................................... 522.25 Call Logging Applications
..................................................................... 522.26 Call Center Applications
..................................................................... 532.27 CTI Applications
..................................................................... 542.28 Application DVD's
..................................................................... 552.29 VoIP
..................................................................... 562.30 Voice Compression Channels
..................................................................... 582.31 Training
..................................................................... 592.32 Web Sites
..................................................................... 602.33 IP500 Standard/Professional Edition
Planning3.
..................................................................... 643.1 Space Requirements
..................................................................... 663.2 Environmental Requirements
..................................................................... 673.3 Tools and Parts Required
Pre-Configuration4.
..................................................................... 704.1 Off Line Configuration
..................................................................... 714.2 Creating a New Configuration
..................................................................... 724.3 Importing and Exporting Settings
IP500 Basic Installation5.
..................................................................... 76
5.1 Tools Required
..................................................................... 77
5.2 Read the Documentation
..................................................................... 78
5.3 Unpacking
..................................................................... 79
5.4 IP500 Card Installation
..................................................................... 835.5 Inserting the Feature Key
..................................................................... 845.6 Applying Power
..................................................................... 865.7 Installing the Admin Applications
..................................................................... 885.8 Connecting the Manager PC (IP500)
..................................................................... 895.9 Start Manager
..................................................................... 905.10 Upgrading the Core Software
..................................................................... 915.11 Check the CPU LED
..................................................................... 925.12 Check the Card LEDs
..................................................................... 935.13 Receiving the Configuration
..................................................................... 945.14 Adding Licences
..................................................................... 955.15 Adding External Expansion Modules
..................................................................... 975.16 Configuring Security Settings
..................................................................... 985.17 Rack Mounting
..................................................................... 1015.18 Wall Mounting
..................................................................... 1045.19 Grounding
..................................................................... 1065.20 Running System Status Application
IP400 Basic Installation6.
..................................................................... 1106.1 Unpacking
..................................................................... 1116.2 Installing the Admin Applications
..................................................................... 1136.3 Control Unit Power Up
..................................................................... 1156.4 Connecting the Manager PC
..................................................................... 1166.5 Receiving a Configuration (Pre 3.2)
..................................................................... 1176.6 Using Monitor
..................................................................... 1186.7 Fitting VCM Cards
..................................................................... 1206.8 Fitting Modem Cards
..................................................................... 1226.9 Fitting Trunk Cards
..................................................................... 1256.10 Rack Mounting
..................................................................... 1276.11 Adding Expansion Modules
..................................................................... 1296.12 Adding a WAN3 Module
..................................................................... 1316.13 Grounding
..................................................................... 1336.14 Upgrading the Core Software
..................................................................... 1366.15 Configuring Security Settings
..................................................................... 1376.16 Receiving a Configuration (3.2+)
..................................................................... 1386.17 Running System Status Application
Phone Installation7.
..................................................................... 1437.1 Installing 2400/5400 Series Phones
..................................................................... 1487.2 Installing an EU24 Add-On
..................................................................... 1497.3 BM32 Firmware Upgrade
..................................................................... 1507.4 Basic Button Programming
..................................................................... 1527.5 Changing Extension Numbers
..................................................................... 1547.6 Swapping Extension Users
External Trunk Configuration8.
..................................................................... 1588.1 Clock Quality
..................................................................... 1608.2 Unused Trunks
..................................................................... 1628.3 Prefix Dialing
Additional Processes9.
..................................................................... 1669.1 Upgrading the Core Software
..................................................................... 1689.2 Creating a WAN Link
..................................................................... 1699.3 IP500 Reset Button
..................................................................... 1709.4 Out of Building Telephone Installations
............................................................................ 171
9.4.1 DS Phones
............................................................................ 172
9.4.2 Analog Phone Barrier Box
............................................................................ 174
9.4.3 Rack Mounting Barrier Boxes
..................................................................... 175
9.5 Using the External Output Port

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............................................................................ 1759.5.1 Port Connection
..................................................................... 1769.6 License Keys
............................................................................ 1779.6.1 Feature Key Dongles
............................................................................ 1789.6.2 Installation Requirements
............................................................................ 1799.6.3 Serial Port Feature Key Installation
............................................................................ 1809.6.4 Parallel / USB Port Feature Key Installation
..................................................................... 1819.7 So8 BRI Module
............................................................................ 1819.7.1 Example 1: ISDN Terminal
............................................................................ 1829.7.2 Example 2: Video Conference
..................................................................... 1849.8 SNMP
............................................................................ 1849.8.1 SNMP Introduction
............................................................................ 1859.8.2 Installing the IP Office MIB Files
............................................................................ 1879.8.3 Enabling SNMP and Polling Support
............................................................................ 1879.8.4 Enabling SNMP Trap Sending
............................................................................ 1889.8.5 Trap Generation
..................................................................... 1909.9 DTE Port Maintenance
............................................................................ 1909.9.1 DTE Port Overview
............................................................................ 1909.9.2 DTE Port Settings
............................................................................ 1919.9.3 Erasing the Configuration
............................................................................ 1939.9.4 Defaulting Security Settings
............................................................................ 1949.9.5 Erasing the Operational Software
System Components10.
..................................................................... 19810.1 Control Units
............................................................................ 20010.1.1 IP500
............................................................................ 20210.1.2 IP412
............................................................................ 20410.1.3 IP406 V2
............................................................................ 20610.1.4 IP406 V1
............................................................................ 20810.1.5 IP403
............................................................................ 21110.1.6 Small Office Edition (SOE)
............................................................................ 21310.1.7 IP401 Control Unit
..................................................................... 21410.2 IP500 Base Cards
............................................................................ 21610.2.1 Analog Phone
............................................................................ 21710.2.2 Digital Station
............................................................................ 21810.2.3 Legacy Card Carrier
............................................................................ 21910.2.4 VCM
............................................................................ 22010.2.5 4-Port Expansion Card
..................................................................... 22110.3 IP500 Trunk Cards
............................................................................ 22210.3.1 Analog Trunk Card
............................................................................ 22310.3.2 BRI Trunk Cards
............................................................................ 22410.3.3 PRI Trunk Cards
..................................................................... 22510.4 IP500 Expansion Modules
............................................................................ 22610.4.1 Analog Trunk 16
............................................................................ 22810.4.2 BRI SO8
............................................................................ 23010.4.3 Digital Station
............................................................................ 23210.4.4 Phone
..................................................................... 23410.5 IP400 Trunk Cards
............................................................................ 23610.5.1 Analog Trunk Card Uni (ATM4U)
............................................................................ 23710.5.2 Analog Trunk Cards (ATM4)
............................................................................ 23710.5.3 BRI Trunk Cards
............................................................................ 23810.5.4 T1 PRI Trunk Cards
............................................................................ 23810.5.5 E1 PRI Trunk Cards
............................................................................ 23910.5.6 WAN Trunk Card
............................................................................ 23910.5.7 E1R2 PRI Trunk Cards
..................................................................... 24010.6 IP400 Internal Cards
............................................................................ 240
10.6.1 Modem Cards
............................................................................ 240
10.6.2 Wireless Card
............................................................................ 241
10.6.3 Embedded Voicemail Memory Cards
............................................................................ 242
10.6.4 Voice Compression Modules
..................................................................... 24310.7 IP400 Expansion Modules
............................................................................ 24510.7.1 Analog Trunk 16
............................................................................ 24710.7.2 Digital Station V2
............................................................................ 24910.7.3 Digital Station
............................................................................ 25110.7.4 Phone V2
............................................................................ 25310.7.5 Phone
............................................................................ 25510.7.6 So8
............................................................................ 25710.7.7 WAN3 10/100
..................................................................... 25910.8 Phones
............................................................................ 26010.8.1 1603
............................................................................ 26210.8.2 1608
............................................................................ 26410.8.3 1616
............................................................................ 26610.8.4 2402
............................................................................ 26710.8.5 2410
............................................................................ 26810.8.6 2420
............................................................................ 26910.8.7 3616
............................................................................ 27010.8.8 3620
............................................................................ 27110.8.9 3626
............................................................................ 27210.8.10 3641
............................................................................ 27310.8.11 3645
............................................................................ 27410.8.12 3701
............................................................................ 27510.8.13 3711
............................................................................ 27610.8.14 3810
............................................................................ 27710.8.15 4406
............................................................................ 27810.8.16 4412
............................................................................ 27910.8.17 4424
............................................................................ 28010.8.18 4601
............................................................................ 28110.8.19 4602
............................................................................ 28210.8.20 4610
............................................................................ 28310.8.21 4620
............................................................................ 28410.8.22 4621
............................................................................ 28510.8.23 4625
............................................................................ 28610.8.24 5402
............................................................................ 28710.8.25 5410
............................................................................ 28810.8.26 5420
............................................................................ 28910.8.27 5601
............................................................................ 29010.8.28 5602
............................................................................ 29110.8.29 5610
............................................................................ 29210.8.30 5620
............................................................................ 29310.8.31 5621
............................................................................ 29410.8.32 6408D
............................................................................ 29510.8.33 6416D
............................................................................ 29610.8.34 6424D
............................................................................ 29710.8.35 T3 Classic
............................................................................ 29810.8.36 T3 Comfort
............................................................................ 29910.8.37 T3 Compact
..................................................................... 30010.9 Phone Add-Ons
............................................................................ 30110.9.1 4450
............................................................................ 30210.9.2 BM32
............................................................................ 30310.9.3 EU24
............................................................................ 30410.9.4 EU24BL
............................................................................ 30510.9.5 T3 DSS
............................................................................ 30610.9.6 201B RIM
............................................................................ 307
10.9.7 XM24
..................................................................... 30810.10 Applications
............................................................................ 309
10.10.1 Call Status
............................................................................ 310
10.10.2 Compact Business Center (CBC)

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Contents
............................................................................ 31110.10.3 Compact Contact Center (CCC)
............................................................................ 31510.10.4 Conference Center
............................................................................ 31610.10.5 ContactStore
............................................................................ 31710.10.6 Customer Call Reporter (CCR)
............................................................................ 31910.10.7 Delta Server
............................................................................ 32010.10.8 Feature Key Server
............................................................................ 32110.10.9 Manager
............................................................................ 32210.10.10 Monitor
............................................................................ 32310.10.11 MS-CRM
............................................................................ 32410.10.12 Phone Manager
............................................................................ 32610.10.13 SoftConsole
............................................................................ 32710.10.14 System Status Application (SSA)
............................................................................ 32810.10.15 TAPI
............................................................................ 33010.10.16 Voicemail Lite
............................................................................ 33110.10.17 Voicemail Pro
............................................................................ 33510.10.18 IP Office Ports
............................................................................ 33910.10.19 Operating System Summary
..................................................................... 34010.11 Licence Keys
............................................................................ 34210.11.1 IP500
............................................................................ 34310.11.2 CCC
............................................................................ 34410.11.3 CTI
............................................................................ 34510.11.4 Phone Manager
............................................................................ 34610.11.5 CCR Licenses
............................................................................ 34710.11.6 VoiceMail
............................................................................ 34810.11.7 IP DECT
............................................................................ 34910.11.8 Trial Licenses
..................................................................... 35010.12 Physical Ports
............................................................................ 35110.12.1 Cables
............................................................................ 35310.12.2 ANALOG Port
............................................................................ 35310.12.3 AUDIO Port
............................................................................ 35410.12.4 BRI Port (So)
............................................................................ 35510.12.5 BRI Port (To)
............................................................................ 35610.12.6 DC I/P Port
............................................................................ 35610.12.7 DS Ports
............................................................................ 35710.12.8 RS232 DTE Port
............................................................................ 35810.12.9 EXPANSION Port
............................................................................ 35810.12.10 EXT O/P Port
............................................................................ 35910.12.11 LAN Port
............................................................................ 36010.12.12 PF Port
............................................................................ 36110.12.13 PHONE (POT) Port
............................................................................ 36210.12.14 PRI Port
............................................................................ 36310.12.15 WAN Port
............................................................................ 36410.12.16 V.24 WAN Cable
............................................................................ 36510.12.17 V.35 WAN Cable
............................................................................ 36610.12.18 X.21 WAN Cable
..................................................................... 36710.13 SAP Codes
............................................................................ 38910.13.1 Availability
............................................................................ 38910.13.2 RoHS
Safety Statements11.
..................................................................... 39211.1 Safety and Homologation Statements
..................................................................... 39311.2 Lithium Batteries
..................................................................... 39311.3 Lightning Protection/Hazard Symbols
..................................................................... 39411.4 Trunk Interface Modules
..................................................................... 39511.5 Further Information and Product Updates
..................................................................... 395
11.6 Compliance with FCC Rules
..................................................................... 396
11.7 Port Safety Classification
..................................................................... 397
11.8 EMC Directive
..................................................................... 398
11.9 Regulatory Instructions for Use
............................................................................ 39811.9.1 Australia
............................................................................ 39811.9.2 Canada
............................................................................ 39911.9.3 China
............................................................................ 40011.9.4 European Union
............................................................................ 40011.9.5 New Zealand
............................................................................ 40011.9.6 FCC Notification
...............................................................................401Index

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Installing IP Office
Chapter 1.

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Installing IP Office:
1. Installing IP Office
This documentation is intended to assist with the installation of the core components of an Avaya IP Office telephone
system. It describes those components and factors that should be considered for an installation.
•The IP Office is a converged voice and data communications system. It should therefore only be installed by persons
with telephony and IP data network experience.
•Installers must be trained on IP Office systems. Through its Avaya University (AU), Avaya provides a range of training
courses including specific IP Office implementation and installation training. It also provides certification schemes for
installers to achieve various levels of IP Office accreditation. See Training.
•It is the installer’s responsibility to ensure that all installation work is done in accordance with local and national
regulations and requirements. It is also their responsibility to accurately establish the customer’s requirements before
installation and to ensure that the installation meets those requirements.
•You should read and understand this documentation before installation. You should also obtain and read the Avaya
Technical Bulletins relevant to recent IP Office software and hardware releases to ensure that you are familiar with any
changes to the IP Office equipment and software.
The following components of IP Office are outside the range of a basic IP Office installation. They are covered by separate
installation and configuration documentation. If those components are to be part of the IP Office system installation, that
documentation should be obtained, read and understood prior to the installation.
•4600/5600 Series IP Phone Installation.
•Embedded Voicemail Installation.
•Voicemail Pro Installation.
•Delta Server (SMDR) Installation.
•Compact Business Center (CBC) Installation.
•Compact Contact Center (CCC) Installation.
•Contact Store Installation.
•Compact DECT Installation.
•IP DECT Installation.
•3600 Series Wireless IP Installation.
•Phone Manager Installation Manual.
•SoftConsole Installation Manual.
•Conferencing Center Installation Manual.

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1.1 Equipment Availability
SAP codes and details of specific items within this documentation are for reference only. Items available in any specific
locale should be confirmed against the local Avaya IP Office price list for that locale. The local price list may also include
additional items relative to the installation requirements of that locale.
1.2 RoHS
RoHS is an European Union directive for the Removal of Certain Hazardous Substances from Electrical and Electronic
Equipment. Similar legislation has been or is being introduced in a number of other countries. Avaya has decided to make
its global product range compliant with the requirements of RoHS.
The actions taken vary
•In some cases equipment has been discontinued and is no longer available from Avaya.
•In some cases new manufactured stock has been made RoHS compliant and keeps its existing SAP code.
•In other cases the equipment has been replaced by a new RoHS compliant alternative with new SAP codes.
The SAP codes within this document are for RoHS compliant equipment unless otherwise stated.
1.3 Repair
IP Office systems do not contain any user serviceable or repairable components. If a faulty unit is suspected the whole
unit should be replace.
•IP400 and Small Office Edition control units should only be opened where indicated for the installation of IP400
cards.
•IP500 control units should not be opened under any circumstances.

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System Overview
Chapter 2.

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15-601042 Issue 20b (16 July 2009)IP Office
2. System Overview
This section looks at the components that collectively form IP Office systems. This includes aspects such as cabling and
the need for additional non-Avaya IP Office equipment.
This section provides just a general description of individual units. For greater detail refer to the System Components
section.

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System Overview:
2.1 IP500 Office System Components
The following are the typical components of an IP Office IP500 system.
•IP Office IP500 System Unit
The control unit holds the main configuration and performs the
routing and switching for telephone calls and data traffic. Each
control unit includes LAN ports, slots for additional internal
cards and in some cases integral digital and analog phone
ports.
•IP500 Base Cards
The IP500 control unit has slots for up to 4 IP500 base cards.
These can be used to add analog extension port, digital
extension ports, voice compression channels and some legacy
IP400 cards.
•IP500 Digital Station Base Card
•IP500 Analog Phone Base Card
•IP500 VCM Base Card
•IP500 Legacy Card Carrier
•IP500 4-Port Expansion Base Card (IP Office 5.0+)
•IP500 Trunk Daughter Cards
Many of the IP500 base cards can be fitted with a IP500
daughter card in order to support various types of trunk
connections.
•IP500 Analog Trunk Card
•IP500 BRI Trunk Card
•IP500 PRI Trunk Card (IP Office 4.1+)
•IP400 Cards
The IP500 Legacy Carrier base card can be used to allow IP400
trunk cards and IP400 VCM cards to be added to the IP500
control unit.
•IP500 External Expansion Modules
Additional analog and digital extension ports can be added
using a number of IP500 external expansion modules.
•For IP Office 5.0+ systems, if an IP500 4-Port Expansion
Base Card is fitted then up to 12 external expansion
modules are supported.
•Support includes IP400 external expansion modules except
for WAN3 modules.
•Power Supplies
The IP500 control unit has an internal power supply unit. Each
external expansion module is supplied with an external power
supply unit. Additional power supply units may also be required
for IP phones and some phone add-ons.

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15-601042 Issue 20b (16 July 2009)IP Office
•Power Cords
Depending on the locale, different power cords need to be
ordered for each control unit, external expansion module and
any phones or devices using external power supply units.
•Cables
The IP Office is designed primarily for connection to a
structured cabling system using CAT3 UTP cabling. This
approach allows telephone and data traffic to share the same
wiring infrastructure and simplifies equipment moves.
•Mounting Kits
The IP500 control unit can be used free-standing, with external
expansion modules stacked above it. With optional rack
mounting kits, the control unit and external expansion modules
can also be rack mounted. Alternatively with an optional wall
mounting kit the IP500 control unit can be wall mounted.
•Surge Protectors and Barrier Boxes
Where the installation includes extensions in other buildings
additional protective equipment is required. This equipment
may also be required in areas where the lightning risk is high.
•Phones
IP Office systems support a variety of Avaya digital and IP
phones plus analog phones.
VK00nDd15SDvXoxkw9cR9x_jOXr_AWz9
•License Keys
Various IP Office features and applications require a license key
to be entered into the system's configuration. Each key is a 32-
character text string unique to the feature being activated and
the serial number of the Feature Key dongle (see below)
installed in the system.
•Feature Key Dongle
A uniquely numbered dongle used to validate license keys. For
the IP500 control unit a Smart Card type Feature Key dongle is
mandatory for correct system operation even if no licensed
features are being used.
•Application CD's/DVD's
The IP Office applications can be ordered on a number of CD's.
In addition they can be downloaded from the IP Office section
of the Avaya support web site (http://support.avaya.com).

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15-601042 Issue 20b (16 July 2009)IP Office
System Overview: IP500 Office System Components
2.2 IP400 Office System Components
The following are the typical components of an IP Office IP400 system.
•IP Office IP400 Control Unit
The control unit holds the main configuration and performs the routing
and switching for telephone calls and data traffic. Each control unit
includes LAN ports, slots for additional internal cards and in some
cases integral digital and analog phone ports. IP Office 5.0 supports
the following IP400 control units:
•IP406 V2
Includes 8 integral digital extension (DS) ports, 2 analog phone
ports and an 8 port ethernet LAN switch. Can be expanded by the
addition of up to 6 external expansion modules.
•IP412
Includes a 2 port ethernet switch. Can be expanded by the
addition of up to 12 external expansion modules.
•Trunk Cards
Each IP400 control unit supports the addition of two IP400 trunk
cards.
•Internal Cards
Additional cards can be added to the IP400 control units for features
such as modem ports and voice compression channels (used for
VoIP).
•Embedded Voicemail Memory Card
The IP460 V2 supports IP Office embedded voicemail by the addition
of an Embedded Voicemail memory card.
•IP400 External Expansion Modules
Additional extension and trunk ports can be added using a number of
external expansion modules. The number supported depends on the
control unit type and the module type.
•Power Supplies
Each IP400 Office control unit and external expansion module is
supplied with an external power supply unit. Additional power supply
units may also be required for IP phones and some phone add-ons.
•Power Cords
Depending on the locale, different power cords need to be ordered for
each control unit, external expansion module and any phones or
devices using external power supply units.
•Cables
The IP Office is designed primarily for connection to a structured
cabling system using CAT3 UTP cabling. This approach allows
telephone and data traffic to share the same wiring infrastructure and
simplifies equipment moves.
•IP400 Rack Mounting Kit
The IP400 control units and expansion modules are designed to be
stacked free-standing. However they can also be rack mounted using
an optional rack mounting kit for each unit and module.
•Surge Protectors and Barrier Boxes
Where the installation includes extensions in other buildings additional
protective equipment is required. This equipment may also be
required in areas where the lightning risk is high.
•Phones
IP Office systems support a variety of Avaya digital and IP phones
plus analog phones.

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VK00nDd15SDvXoxkw9cR9x_jOXr_AWz9
•License Keys
Various IP Office features and applications require a license key to be
entered into the system's configuration. Each key is a 32-character
text string unique to the feature being activated and the serial number
of the Feature Key dongle (see below) installed in the system.
•Feature Key Dongle
A uniquely numbered dongle used to validate license keys. Several
different types of Feature Key dongle are available.
•Application CD's/DVD's
The IP Office applications can be ordered on a number of CD's. In
addition they can be downloaded from the IP Office section of the
Avaya support web site (http://support.avaya.com).

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15-601042 Issue 20b (16 July 2009)IP Office
System Overview: IP400 Office System Components
2.3 Control Units
The base of any IP Office system is the system or control unit. It stores the system configuration and controls the system
operation.
Each control unit can be customized by adding various internal cards such as trunk cards. Except for the Small Office
Edition control unit, external expansion modules can be also be connected to add additional extension and trunk ports.
IP Office 5.0 supports the following IP Office control units.
•IP500 System Unit
This control unit has four front slots for IP500 base cards. It has
an internal power supply unit and uses a mandatory credit-card
sized Smart Card Feature Key dongle. It includes a 2 port
ethernet LAN switch (layer 3 managed) on the rear.
•IP412 Control Unit
This unit supports 2 IP400 trunk cards of any type. Up to 12
external expansion modules can be added plus 2 WAN3 10/100
modules. It includes a 2 port ethernet LAN switch (layer 3
managed).
•IP406 V2 Control Unit
This unit supports up to 6 external expansion modules plus 2
WAN3 10/100 modules. It supports 2 IP400 trunk cards of all
types though only one may be a dual PRI trunk card. The unit
has 8 Avaya digital DS phone ports and 2 analog phone ports
plus an 8 port ethernet LAN switch (layer 2 unmanaged).

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15-601042 Issue 20b (16 July 2009)IP Office
The following IP Office control units are not supported by IP Office 5.0. Where their details are included it is for
maintenance of existing systems only.
•Small Office Edition Control Unit (SOE)
This is a single unit IP Office system supported up to IP Office
4.2. It does not support any external expansion modules and
only supports a single IP400 trunk interface card. The Small
Office was available in a number of models, with differing
numbers of integral analog trunk, analog extension and Avaya
DS phone ports. The models all have a 4 port ethernet LAN
switch (layer 2 unmanaged) and an Ethernet WAN port.
•IP406 V1 Control Unit
Support for software up to IP Office 3.2. The IP406 Office control
unit supports up to 180 extensions by using up to 6 Expansion
modules. It includes an eight port 10/100Mbps Ethernet LAN
hub. The IP406 V1 has been superseded by the IP406 V2 control
unit.
•IP403 Control Unit
Support for software up to IP Office 3.2. The front panel of the
IP403 control unit includes eight digital extension ports, two
analog phone ports and an eight port 10/100Mbps Ethernet LAN
hub. The IP403 has been superseded by the IP406 V2 control
unit.
•IP401 Control Unit
Supported for software up to IP Office 2.0. Available in 2 models.
The IP401 Compact Office 2 supported 2 digital phones, 2 analog
phones, a BRI ISDN port (2 trunks) and a 4 port LAN hub. The
IP401 Compact 4 supported double the capacity.

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15-601042 Issue 20b (16 July 2009)IP Office
System Overview: Control Units
2.4 Control Unit Summary
The following table summarizes the capacities of the IP Office control units supported by IP Office 5.0 software.
Feature
IP400
IP500
IP406 V2
IP412
IP500
Plus 4-Port Exp
Card
Integral Digital Station (DS) Ports
8
0
Up to 24
Up to 24
Integral Analog Phone (PHONE) Ports
2
0
Up to 32
Up to 24
Optional Embedded Voicemail Card Slot
Integral WAN Port
External Expansion Ports
6
12
8
12
DTE Port
9-way
9-way
9-way
9-way
Audio In (MOH) Port
External O/P Switch Port
Conference Parties[1]
64
128
128[4]
128[4]
Configuration Memory
256KB
1024KB
1024KB
1024KB
Voicemail Pro/TAPI WAV Channels
20
30
40[2]
40[2]
Maximum Extension Capacity
190
360
384[3]
384[3]
- Digital (DS) Phones only.
188
360
264
384
- Analog Phones only.
182
360
272
384
- IP Phones only.
190
360
384[3]
384
IP400 Trunk Cards Supported
2
2
2
2
- Analog trunk cards
- Quad BRI trunk cards
- Single PRI trunk cards
- Dual PRI trunks cards
(Slot A)
- WAN port card
IP500 Trunk Daughter Cards
0
0
4
3
- IP500 Analog trunks
16
12
- IP500 BRI trunk channels
32
24
- IP500 PRI trunk channels
240
180
VCM Cards
- IP400 VCM Cards
1
2
2
2
- IP500 VCM Cards
2
2
Maximum voice compression channels
30
60
128
128
Dimensions
Height x Width x Depth
71x445x245mm
2.8"x17.5"x9.7"
73x445x365mm
2.9"x17.5"x14.4"
Notes
1.Where IP Office Conferencing Center is installed, 5 conference slots are reserved by the control unit for its own use
(call recording, etc) and are not available to IP Office Conferencing Center or for general conference usage.
2.IP500 Voicemail/TAPI WAV channels increased from 30 to 40 for IP Office 5.0+.
3.IP500 Maximum extensions increased from 272 to 384 for IP Office 5.0+.
4.IP500 Conference capacity increased from 64 to 128 for IP Office 5.0+.
5.For IP Office 5.0+, the IP500 no longer runs in separate Standard or Professional modes. No IP500 Upgrade
Standard to Professional license is required.