AT&T Merlin II Feature Module 2 User guide

AT&T
999-507-149
MERLIN ® II
COMMUNICATIONS SYSTEM
Feature Module 2
System Manual

©1988 AT&T Issue 1
All Rights Reserved May, 1988
Printed in USA
NOTICE
The information in this document is subject to change without notice. AT&T assumes no responsibility
for any errors that may appear in this document.
MERLIN is a registered trademark of AT&T
To order copies of this document, call the AT&T Customer Information Center, 1-800-432-6600 and
include the document number 999-507-149 with your order.

Contents
Section 1: Introduction
About the MERLIN II Communications System
1-1
Section 2: Reference
Overview
MERLIN II System Features
Accessory Equipment
2-1
2-2
2-169
Section 3: Quick Reference Guides
Introduction
3-1
Button Code Administration Procedures
3-2
Administration Button Codes
3-17
Menu-Driven Administration Procedures
3-21
Voice Terminal Features and Programming Codes
3-38

About the MERLIN II Communications System
EASY TO USE
EFFICIENT
COST EFFECTIVE
The MERLIN® II Communications System with Feature Module 2 offers
features and options available until recently only on much larger systems.
You can choose from among more than 100 system wide options and
programmable features to customize your system to your specific business
needs.
Some system features are designed to make call handling easier and call
traffic more manageable, whether you have a stand-alone system or one that
operates behind another system such as PBX or Centrex. Other MERLIN 11
system features can help reduce communications costs. And to accommodate
your growing communications needs, the system can expand to support up to
56 outside telephone lines and 72 telephones.
Contacting clients across the country or co-workers
and easy with such features as:
● System and Personal Speed Dial
● Saved Number and Last Number Redial
● Notify
● Intercom
● Group Page
in the next office is quick
Heavy call traffic becomes easily manageable with such features as:
● Line Pools
● Group Call Distribution
● Call Forwarding
● Call Transfer
● Transfer Return Identification
● Call Pickup and Group Call Pickup
● Conference Calling
● Call Coverage
And the system administrator can combine some or all of the following
options to control costs without placing unreasonable constraints on the
people in your business:
●
●
●
●
●
●
●
Customized Line Assignments
Automatic Route Selection
Call Restriction
Allowed Lists
Enhanced Night Service
Call Report (SMDR)
Direct Inward System Access
About the MERLIN II Communications System 1-1

● Account Number Entry
These and the many other features and options available with the MERLIN II
system are explained in detail in this manual.
About the System Documentation
WHAT’S IN THIS MANUAL The information in this MERLIN II Communications System Manual is divided
into three sections, as described below.
Section 1: Introduction
This section tells you what’s in the manual, what other documentation is
provided for the system, and how to use it.
Section 2: Reference
This section contains detailed discussions of each component, option, and
feature in the MERLIN II system. The entries are organized alphabetically to
help you find the information you need quickly. Administrators and users
can read through the appropriate entries to familiarize themselves with the
system and its features.
Section 3: Quick Reference Guides
The guides in this section give you quick access to streamlined administration
and programming procedures. Use them if you’re familiar with the system
and want to find a particular procedure
OTHER MERLIN II SYSTEM Several types of guides are packaged in
DOCUMENTATION System Guides
You’ll find copies of user and attendant
fast.
the binder with this system manual.
guides in the back of this binder.
Distribute those guides as soon as possible so people can learn how the
system works and how they can make the most of its optional features.
You’ll also find a MERLIN II Communications System Data Communications Guide
in the back of the binder. Refer to that guide only if your system includes
digital data equipment.
Installation and Administration Manual
The MERLIN II Communications System Installation and Administration Manual is
packaged with your system. It contains instructions for installing the system,
a process that includes planning the system, installing hardware, and
performing initial system administration. Section 5 of that manual,
“Troubleshooting,” contains procedures for isolating and correcting any
problems with the system.
1-2 About the MERLIN II Communicatlons System

HOW TO USE THE How you use this manual and the user and attendant guides at any particular
SYSTEM MANUAL AND time depends on what you want to do, as the following information suggests.
GUIDES
Making Changes to a Running System?
Change the planning forms to reflect the changes you want to make. Then
see the relevant entries in Section 2, “Reference” or in the appropriate guide
in Section 3, “Quick Reference Guides. ”
Managing Incoming Call Traffic as a System Attendant?
See the MERLIN II System Atendant’s Guide for a description of your console
and instructions for handling calls. If you want more detailed information,
consult the appropriate entries in Section 2, “Reference,” in this manual.
Using a Voice Terminal for the First Time?
See the appropriate MERLIN II System User’s Guide for the type of telephone
you have. (There are separate guides for analog and digital voice terminals
and basic telephones.) The guide describes the voice terminal or telephone
and explains how to use it. If you want more information about particular
system features, consult the entries for those features in Section 2,
“Reference,” in this manual.
About the MERLIN II Communicatlons System 1-3

Overview
This section of the manual provides the information you need to program,
administer, and use the many MERLIN II system features and to use the
accessory equipment available for the system.
The information in this section is divided into two parts:
● MERLIN II System Features. Includes fixed features of the MERLIN II
system, optional system features that the administrator can assign, and
programmable features that individual users can program onto their voice
terminals.
● Accessory Equipment. Includes the additional hardware that can be used
with the MERLIN II system.
The individual features and the accessories are listed alphabetically so you can
find the entry you need quickly.
Overview 2-1

MERLIN II System Features
TYPES OF VOICE
TERMINALS
HOW ENTRIES ARE
ORGANIZED
Your MERLIN II system offers features that provide effective telephone
service or both a business-wide and a personal basis. In order to meet
company priorities and needs, the system administrator can assign lines and
add features that will benefit the whole system.
The system can support the voice terminals (telephones with programmable
buttons) listed below as well as any standard Touch-Tone or rotary telephone.
The voice terminals in the MERLIN II system come ready to use with many
fixed features, such as Transfer and Hold. Users can also add features to
their voice terminals, such as Privacy or Saved Number Redial, that will help
them handle calls easily and efficiently.
There are two basic types of voice terminals, analog and digital. You may
have either or both types in your system. Voice terminals come in different
sizes, with various special features and accessories.
The following analog voice terminals are available with the MERLIN II
system:
5-Button Voice Terminal
10-Button Voice Terminal
10-Button Hands-Free Answer on Intercom (HFAI-10) Voice Terminal
BIS-10 Voice Terminal
BIS-22 Voice Terminal
34-Button Deluxe Voice Terminal
34-Button (SP-34) Voice Terminal with Speakerphone
34-Button (SP-34D) Voice Terminal with Speakerphone
BIS-34 Voice Terminal
BIS-34D Voice Terminal with Display
MERLIN 11 System Display Console
Digital voice terminals are also available:
● 7406 Voice Terminal
● 7406D Voice Terminal with Display
and Display Unit
The information included in each feature description is divided into five
categories:
Description The description of the feature tells what it does and explains
its advantages for those people using it.
Considerations Special considerations include any qualifications the
person using the feature should know, ways in which the feature can be
used, or other features it can or cannot be used with.
Administration Administration procedures tell the system administrator
how to administer the features at the administrator/attendant console.
Programming Programming involves customizing a voice terminal to suit
the needs of the person using it. Brief programming instructions are
included for both the analog and the digital voice terminals, and
programming codes are specified for each programmable feature. Since
2-2 MERLIN 1 I System Features

the procedure for entering and leaving programming mode depends on
the type of voice terminal you are using, be sure that you follow the
general programming directions carefully.
● How To Use Step-by-step procedures are provided for using each feature.
General instructions for entering and leaving administration and
programming mode appear below.Only the specific steps for a particular
procedure appear in each feature entry.Programming, administration, and
using information are provided only when applicable.
General Procedures for Administration and Programming
To perform system administration or to program a voice terminal, you must
take the administrator/attendant console or the voice terminal out of regular
call-handling mode. The console or voice terminal can’t be used to place or
receive calls while in administration or programming mode.
The procedures for putting the administrator/attendant console into and out
of administration mode and for putting a voice terminal into and out of
programming mode appear below.
NOTE: The planning forms for the system show line and feature
assignments. If you are administering a new feature, keep the
appropriate planning form handy as a guide. If you’re changing an
existing feature, be sure to change the form as well.
ENTERING AND LEAVING If you have a MERLIN II System Display Console, you place an overlay on
ADMINISTRATION MODE the console when you are performing administration. This overlay, packaged
with the console, shows the functions of the buttons when the console is in
administration mode.
NOTE: The overlay may have been placed in the specially-made
labeled pocket folder of the MERLIN II lnstallation and Administration
Manual when the system was unpacked and installed.
Place the overlay on the console before you enter administration mode and
remove it when you leave administration mode.
To enter administration mode:
1
2
To
1
Slide the T/P switch to P.
Touch Conference twice.
If you‘re using a MERLIN II System Display Console, the administration menu appears.
you‘re using a BIS-34D Console, lights flash next to Adm Pool, Adm Tel, Message,
and Speaker.
leave administration mode:
Slide the T/P switch to the center position.
If
MERLIN II System Features 2-3

ENTERING AND
PROGRAMMING
LEAVING
To program a feature at a voice terminal, you label an available button with
MODE
the name of the feature, such as “Last Number Redial, ” or a person’s name,
then put the voice terminal into programming mode, as shown below. How
you enter and leave programming mode depends on whether the voice
terminal is an analog model such as the 5-button, 10-button, 22-button, or
34-button voice terminal or a digital model such as the 7406 and 7406D voice
terminal. If the voice terminal has a display, it shows you the features and
options you have selected.
At
To
1
To
1
At
To
1
To
1
NOTE: Voice terminals in programming mode ring every five seconds
to remind you that you’re programming and that you can’t place or
receive calls. Remember not to lift the handset while you are
programming.
an Analog Voice Terminal
put an analog voice terminal into programming mode:
Slide the T/P switch to P.
return to regular call-handling mode:
Slide the T/P switch to the center position.
a Digital Voice Terminal
put a digital voice terminal into programming mode:
Dial # 33.
return to regular call-handling mode:
Dial #00
INTERPRETING FORCED In order for you to perform certain basic administration procedures, the
IDLE SIGNALS system must be idle, that is, have no calls in progress. If you get the message
“System Busy, ” you must wait until the system is idle or try the procedure
again later.
GETTING PRINTOUTS If you have a printer, you can get printouts that show how certain features
have been administered. You order printouts by entering a code or touching
a button at the administrator/attendant console while you’re in administration
mode. Instructions for getting printouts are included in the administration
procedures.
NOTE: Be sure to wait until the printout is completed before leaving
administration mode. Don’t remove the printout until you’ve left
administration mode, or your page alignments will be affected.
2-4 MERLIN II System Features

Abbreviated Ringing
See “Ringing Options. ”
Account Code Entry
DESCRIPTION If your system uses the Call Report feature, you can include account numbers
in the printed report (see “Call Report”). You can use these account numbers
to identify the department, project, or client to whom the call should be
charged.
CONSIDERATIONS
PROGRAMMING
● If you use some account numbers often, you can assign a dialing code to
the number (see “Personal Speed Dial”) or program the number onto an
Outside Auto Dial button (see “Outside Auto Dial”).
● You can use this feature to enter account numbers for both incoming and
outgoing calls.
To program an Account Code Entry button, label a button that has lights,
enter programming mode, and follow these steps:
1 Touch the button you want to program.
2 Dial *82.
3 Program another feature, or leave programming mode.
HOW TO USE To associate an account code with a call you are making:
1 With the call in progress, touch Account Code.
The green light next to the Account Code button flashes.
2 Dial the account code. (You can also dial a Personal Speed Dial code or
touch an Outside Auto Dial button that you have assigned to this account
code. )
3 Touch Account Code again.
The green light next to the button becomes steady.
If you make a mistake as you enter an account code, just perform these steps
again.
MERLIN II System Features 2-5

Allowed Lists
DESCRIPTION When the MERLIN II system is first set up, all voice terminals can be used for
all types of calls. However, the administrator can restrict selected voice
terminals so that people can use them to place only intercom or local calls (see
“Call Restriction” ) If that is too limiting, the administrator can allow people
with restricted voice terminals to call particular area codes and/or exchanges
by assigning lists of these permitted numbers (allowed lists) to the vice
terminals.
● Only the system administrator can establish allowed lists.
CONSIDERATIONS
● A system can have up to eight allowed lists, each with as many as ten
entries. Each entry can contain a leading 1, if required, plus a maximum
of six characters. These can be an area code, an exchange code, an area
code plus an exchange code, or an emergency number such as 911.
ADMINISTRATION Get the Allowed–Lists Form for the system. Follow the appropriate steps,
below, to set up allowed lists, assign voice terminals access to lists, and get a
printout showing how you’ve administered this feature.
With a MERLIN II System Display Console
To Administer an Allowed List
1
2
3
4
5
6
7
8
9
From the administration menu, touch [More], [Tables], [More], [AlwList] .
Dial the allowed list number (0 through 7).
Dial the entry number (0 through 9).
Touch [Enter] .
Take the appropriate action:
If you find that you are going to keep the existing entry, touch [Enter]
again to leave this menu. To repeat the procedure, press [AlwList], and
begin again at step 2.
If you are going to dial a new entry, touch [Drop] to delete the existing
entry.
Dial the new entry. It can be an area code and/or exchange (6 digits
maximum), plus a leading 1 if required, or an emergency number such
as 911.
For each additional entry on this list, touch [Next] and dial
When the list is complete, touch [Enter] .
To create additional lists, touch [AlwList] and repeat steps 2
10 Take the appropriate action:
the number.
through 7.
If you want to give voice terminals access to allowed lists, touch
[AllowTo], and go on to step 2 of the procedure below.
Touch Conference to return to the administration menu, or leave
administration mode.
2-6 MERLIN II System Features

To
1
2
3
4
5
6
To
1
2
3
Give Voice Terminals Access to Allowed Lists
From the administration menu, touch [More], [Tables], [More], [AllowTo] .
Dial the list number (0 through 7).
Touch [Enter] .
Touch the Auto Intercom button(s) until the appropriate code shows:
Steady green on =voice terminal has access to the numbers on the list
Green off = voice terminal doesn‘t have access to the numbers on the list
Touch [AllowTo] and repeat steps 2 and 3 to give voice terminals access to
other lists.
Touch Conference to return to the administration menu, or leave
administration mode.
Get Printouts
From the administration menu, touch [More], [More], [Print], [More] .
Take the appropriate action:
Touch [AlwList] if you want a printout of allowed lists. You must then
select which list (0-7) and touch [Enter] .
Touch [AllowTo] if you want a printout of voice terminal access to
allowed lists.
Touch the button for a different print procedure or touch Conference to
return to the administration menu.
With a BIS-34D Console
To
1
2
3
4
5
6
To
1
2
3
Administer an Allowed List
Touch Message.
Dial #5.
Dial the list number (0 through 7), then the entry number (0 through 9).
Dial the entry.
Take the appropriate action:
To add more entries to the
list, repeat steps 2 through
To remove an entry from a
Drop.
same list or to add entries to a different
4.
list, perform steps 2 and 3, then touch
Go on to step 2 of the procedure below, if you want to assign voice
terminals access to allowed lists, or leave administration mode.
Give Voice Terminals Access to Allowed Lists
Touch Message.
Dial #4.
Dial the number of the list (0 through 7).
Green lights come on next to the Auto Intercom buttons for all voice terminals that can
access the allowed list.
MERLIN II System Features 2-7

4 Touch the Auto Intercom button for each voice terminal whose status you
want to change until the correct code is showing.
Green light on =voice terminal can access numbers in the list
Green light off = voice terminal cannot access numbers in the list
5 Repeat steps 2 through 4 for each allowed list that you want to assign to
voice terminals in your system.
6 Go to step 2 of the procedure below to get printouts, or leave
administration mode.
To Get Printouts If you have a printer connected to your system, you can
get a printout of any of your allowed lists and the voice terminals that can
access them.
1 Touch Message.
2 Dial the appropriate code:
To get a printout of an allowed list, dial #5, the list number (0
through 7), and 0 #900.
To get a printout of the voice terminals that can access allowed lists,
dial # 904.
3 Touch Message to go on to another procedure, or leave administration
mode.
Attendant Barge-In
DESCRIPTION Attendants who must contact a person whose voice terminal is busy or has
Do Not Disturb activated can use Attendant Barge-In to bridge onto the call or
override DO Not Disturb.
CONSIDERATIONS
PROGRAMMING
● Only attendant positions can use this feature.
● This feature must be programmed on a button.
● You cannot use Attendant Barge-In for a Call Distribution Group.
● If the target voice terminal is in programming mode, you will hear a busy
signal if you try to use Attendant Barge-In.
● Attendant Barge-In cannot override Privacy at the target voice terminal
and cannot be used to bridge onto conference calls involving three voice
terminals.
● An Attendant Barge-In call will not be directed to another voice
Call Coverage, Call Forwarding, or Follow Me is in effect.
To program an Attendant Barge-In button at an attendant position,
available button, enter programming mode, and follow these steps:
1 Touch the button you want to program.
terminal if
label an
2-8 MERLIN II System Features

HOW TO USE
2 Dial *25.
3 Program another feature, or leave programming mode.
1 Place a ringing intercom call.
2 If you hear a busy signal or the person doesn’t answer touch Barge-In.
If a call is in progress, the people hear a tone, then you are bridged onto their call, If Do
Not Disturb is in effect, the person you are calling hears ringing.
Attendant Postion Setting
DESCRIPTION
The system administrator must identify the stations that will be attendant
positions.
CONSIDERATIONS
ADMINISTRATION
●
●
●
●
The system always recognizes the console that is plugged into default
station jack 01 (intercom 10) as an attendant position.
Every fourth analog station jack can be used for an attendant position and
no more than two stations on a single analog voice terminal module can
be designated as attendant positions.
A MERLIN II system can have a maximum of eight attendants.
If the administrator changes a standard voice terminal to an attendant
position or voice versa, he or she must reassign lines and features to the
voice terminal or console.
Get the Master Planning Form or the Station Configuration Forms, which
show the stations to be used as attendant positions. Enter administration
mode, and follow the appropriate procedure, below, to designate attendant
positions.
With a MERLIN II System Display Console
1 From the administration menu, touch these buttons: [System], [Attendants],
[Position].
A steady or a flashing green light will appear next to each button for each station that
either is or can be an attendant position (see Step 2 below). No light goes on next to the
button for a station that cannot be an attendant position.
NOTE: If you see the message, “System busy—please wait, ” wait for a
prompt or try this procedure again later.
2 To change an attendant position setting, touch the Auto Intercom button
for the station until the green light next to the button shows the setting
you want:
Green light on =this station is an attendant position.
Green light flashing = this station can be but is not now an attendant position.
3 Touch [Store] .
You see the message,“System is Re-starting” and then the administration menu reappears.
MERLIN II System Features 2-9

4 Go on to another procedure, or leave administration mode.
With a BIS-34D Console
1 Touch Message.
2 Dial # 203.
NOTE: If you see the message “Wait: System Busy, ” wait for the prompt
or try this procedure again later.
3 Check the lights next to the Auto Intercom buttons. A green light goes
on next to the button for each station already designated as an
attendant position. A flashing green light goes on next to the button for
each station that can be used as an attendant position. No lights go on
next to the buttons for stations that cannot be attendant positions.
4 Touch the Auto Intercom buttons until the green light next to the button
shows the setting you want:
Green light on = this station is an attendant position.
Green light flashing =this station can be but is not now an attendant position.
5 Dial #.
6 After several seconds, the lights next to Adm Pool, Adm Tel, Message,
and Speaker begin to flash. At this signal, go on to another procedure or
leave administration mode.
Auto Answer-All
DESCRIPTION If you want calls to be answered
answering machine connected to
Auto Answer-All button.
automatically by an optional modem or an
your voice terminal, you need to program an
CONSIDERATIONS ● YOU can have both Auto Answer-All and Auto Answer-Intercom
programmed for your voice terminal; however, the two buttons cannot be
turned on at your voice terminal at the same time.
● If you want an answering machine to answer intercom calls, use the Auto
Answer-All rather than the Auto Answer-Intercom feature. If you try to
use an answering machine with the Auto Answer-Intercom feature, it may
cause intercom calls to be dropped.
● If you want an answering machine to answer only intercom calls, not
outside calls, program all your lines for no ring. (See “Ringing Options.”)
● In order to use a modem or answering machine with your analog voice
terminal, you must have a General Purpose Adapter. (See “General
Purpose Adapter” under “Accessory Equipment. ” )
● If you have an Hands Free Unit, see “Auto Answer-Intercom, ” below.
2-10 MERLIN II System Features

PROGRAMMING To program an Auto Answer-All button, label a button that has lights, enter
programming mode, and follow these steps:
1 Touch the button you want to program.
2 Dial *75.
3 Program another feature, or leave programming mode.
HOW TO USE To have a modem or an answering machine answer calls automatically:
1 Touch Auto Answer-All.
The green light next to the button goes on.
To stop automatic answering:
1 Touch Auto Answer-All again,
The green light next to the button goes off.
Auto Answer-Intercom
DESCRIPTION You may have an optional Hands-Free Unit connected to your voice terminal.
If you want it to go on automatically when you receive intercom calls so you
can answer them without lifting your handset, you need to program an Auto
Answer-Intercom button.
CONSIDERATIONS ● You should use the Auto Answer-Intercom feature instead of Auto
Answer-All to activate a Hands-Free Unit when intercom calls come in.
● If you want an answering machine to answer intercom calls, use the Auto
Answer-All feature instead of Auto Answer-Intercom. (See “Auto
Answer-All.”)
● You can have both Auto Answer-All and Auto Answer-Intercom
programmed for your voice terminal; however, the two buttons cannot be
turned on at your voice terminal at the same time.
● If you have a built-in speakerphone or Hands-Free Answer on Intercom,
you don‘t need to program the Auto Answer-Intercom feature.
To program an Auto Answer-Intercom button, label a button that has lights,
enter programming mode, and follow these steps:
1 Touch the button you want to program.
2 Dial *70.
3 Program another feature, or leave programming mode.
MERLIN II System Features
2-11

HOW TO USE To have your Hands-Free Unit go on automatically when you receive
intercom calls:
1 Touch Auto Answer-Intercom.
The green light next to the button goes on.
To return to answering calls yourself:
1 Touch Auto Answer-Intercom again.
The green light next to the button goes off.
Auto Intercom
DESCRIPTION You can use an Auto Intercom button for one-touch dialing of intercom
numbers. Program any intercom number onto an Auto Intercom button and
use the button instead of dialing the intercom number.
CONSIDERATIONS
PROGRAMMING
HOW TO USE
● You cannot have both an Auto Intercom button and a Manual Signaling
button for the same person. If you try to program both, you deactivate
the one that you programmed earlier.
1
2
3
To
1
2
To
1
2
3
2-12 MERLIN II System Features
● If you program this feature onto a button with lights, the green light next
to the button goes on when the person at that intercom number uses the
voice terminal or uses the Do Not Disturb feature. When the person calls
you, the light next to the person’s Auto Intercom button flashes.
To program an Auto Intercom button, label an available button (one with
lights is recommended, though not required), enter programming mode, and
follow these steps:
Touch the button you want to program.
Dial *91 plus an intercom number.
Program another feature or leave programming
place a ringing intercom call with one touch:
mode.
Touch the Auto Intercom button for the intercom number you want to
reach.
Your voice terminal speaker goes on and you hear ringing.
If the other person answers, lift your handset. If not, touch Speaker or
Speakerphone to cancel the call.
place announced intercom calls:
If the red light next to it is not already on, touch Intercom-Voice.
Touch the Auto Intercom button for the intercom number you want to
dial.
Your speaker goes on and you hear a beep.
Lift your handset and begin speaking.

Automatic Line Selection
DESCRIPTION
You can program the order in which your system makes lines available to you
for outside calls. For example, if you usually make long distance calls, you
might specify a WATS line as the first line in your Automatic Line Selection.
Whenever you lift your handset or touch Speakerphone, the system connects
you to the WATS line, unless you select another line manually. If the first
line in your Automatic Line Selection sequence is busy, the system connects
you to your second choice line, and so forth.
● You can place up to eight lines in an Automatic Line Selection sequence.
CONSIDERATIONS
●You can include either outside lines or intercom lines in the sequence, but
you should not mix the two types of lines.
● If your system is set for Dial Access for Line Pools or for Automatic Route
Selection, you probably won’t need Automatic Line Selection, unless you
have a private line.
● If you plan to program other features when you program Automatic Line
Selection, you must program Automatic Line Selection first. If you’re
already in the middle of a programming session, leave and reenter
programming mode before you program Automatic Line Selection.
PROGRAMMING
HOW TO USE
To program an Automatic Line Selection sequence, enter programming mode
and follow these steps:
1 Dial **
2 Touch the buttons in the order you prefer.
3 To program other features, dial ** again. Otherwise, leave programming
mode.
When you want to place an outside call:
1 Lift your handset or touch Speakerphone.
The MERLIN II system connects you to the first free line in your Automatic Line Selection
sequence.
MERLIN II System Features
2-13

Automatic Route Selection
DESCRIPTION
CONSIDERATIONS
ADMINISTRATION
The Automatic Route Selection (ARS) feature allows the administrator to
specify how the system can route toll and local calls to minimize costs for the
business. Routing calls efficiently is especially important if the system:
● Has several different line pools, such as local, WATS, foreign exchange, or
tie lines.
● Uses an alternate long distance company.
The system administrator determines the most efficient routes for calls to
different area codes and exchanges and enters that information in the system.
With ARS in place, people simply touch the Pool Access button and dial the
telephone numbers they want to reach, without selecting particular line pools
or dialing special routing digits. The MERLIN II system directs the call to the
line pool that the administrator has designated as the best one for that type of
call. If all the lines in the first-choice line pool are busy, the system routes
the call to the second-choice line pool and so on.
Only systems administered as pooled systems with ARS can use this
feature. See “System Type. ”
In order to administer ARS, the administrator must have a completed set
of Forms for Automatic Route Selection. These forms are provided in
Section 2, “Planning the System, ” in the MERLIN II System Installation and
Administration Manual.
Valid digit entries for “Other Digits” (listed under the “Other Digits”
heading on the “Form for Automatic Route Selection Table”) are: 0-9, *,
Hold (Pause), Recall, and Transfer (Touch-Tone Enable). The # entry is
not valid.
Get the planning forms for ARS. Enter administration mode and follow the
appropriate procedure below to administer ARS:
With a MERLIN II System Display Console
1 From the administration menu, touch [More], [Tables] to reach the ARS
Tables screens.
2 To specify how many tables are 6-digit tables:
a Touch [ARS-6dgt] .
b Dial the number of 6-digit tables (0 through 8) and touch [Enter] .
3 To add an area code or exchange to the Area Code/Exchange section of a
table:
a On the Tables screen, touch [ARS-Inp] .
b Dial the table number (0 through 7) and touch [Enter] .
c Dial the entry number (00 through 99) and touch [Enter] .
d Dial the entry (an area code or an exchange).
e For each additional entry, touch [Next] and dial the entry.
f Touch [Enter] .
2-14 MERLIN II System Features