CallHarbor Yealink T54W User manual

Yealink T54W User Guide
Updated: 07/21/2022
Thank you!
Thank you for choosing CallHarbor! This guide will walk you through how to utilize your new
Yealink T54W. If you ever have any questions not answered by this guide, always feel free to
reach out to our support team.
Phone Support
If you are having an emergency please utilize phone
support. Emergency support is available 24x7x365.
Toll-Free: 833-363-VOIP
Toll: 313-263-3663
Live Chat
Opening live chats while logged into your CallHarbor
account is preferred and will provide the fastest support.
https://callharbor.com
https://control.callharbor.com
Email / Ticketing
This is the preferred method of communication, a ticket will
automatically be created when you email in.
[email protected]
https://support.callharbor.com
Yealink T54W Button Guide
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Yealink T54W User Guide
Updated: 07/21/2022
Table of Contents
Call handling 3
Answering a call 3
Placing a call 3
Ending a call 4
Placing a call on hold 4
Muting a call 4
Redialing 5
Initiating a conference call 5
Transferring Calls 6
Performing a blind (non assisted) transfer 6
Transferring directly to voicemail 6
Performing an assisted transfer 7
Voicemail and other features 7
Checking your voicemail 7
Volume adjustment 7
Accessing your contacts directory 8
Configuring call forwarding 8
Do not disturb 9
Star codes 9
Intercoming another extension 10
Optionally enabled features 10
Call parking (if enabled) 10
Accessing manager portal (if enabled) 10
Administrative functions & troubleshooting 11
Connecting phone to Wi-Fi 11
Rebooting your phone 11
Factory resetting your phone 11
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Yealink T54W User Guide
Updated: 07/21/2022
Call handling
Answering a call
There are multiple ways to answer a call. Here are the options;
Option 1: Pick up handset
Option 2: Press the ‘Speakerphone’ button
Option 3: Press the ‘Answer’ context button
Placing a call
To place a call with the handset: Lift the handset and dial the number or extension
you intend to call, then press the ‘Call’ context button
To place a call with the speakerphone: Dial the number or extension you intend to
call, then press the ‘Call’ context button
To switch between speaker and handset, press the speaker phone button while on a
call
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Yealink T54W User Guide
Updated: 07/21/2022
Ending a call
There are multiple ways to end a call. Here are the options;
Option 1: Hang up the handset
Option 2: Press the ‘Speakerphone’ button
Option 3: Press the ‘End Call’ context button
Placing a call on hold
To place an active call on hold you can either press the ‘Hold’ context button, or press
the dedicated hold button at the bottom right of the phone.
Muting a call
To mute a call, simply press the ‘mute’ button. This will mute your microphone, but
not place the caller on hold.
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Yealink T54W User Guide
Updated: 07/21/2022
Redialing
To redial your previously dialed number, press the dedicated redial button. To redial
your most recent call just press the dedicated redial button again. If you would like to
call back another caller, simply scroll to the number you would like to call, and press
redial again.
Initiating a conference call
While on a call with your first participant, press the ‘Conference’ context button, then
dial the number or extension of the second party you would like to add. Once they
have connected, press the ‘Conference’ context button again and the calls will be
merged
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Yealink T54W User Guide
Updated: 07/21/2022
Transferring Calls
Performing a blind (non assisted) transfer
With this style of transfer, the call will be sent to the target user without you having
the ability to first talk to the target user. This is the typical style of transfer that is
utilized.
To perform a blind transfer, while in a call press the ‘Transfer’ context button, dial the
number or extension of your transfer target, and then press ‘B Transfer’ at the bottom
left of the screen.
Transferring directly to voicemail
To transfer a call directly to voicemail, simply put * in front of the extension number.
For example to transfer a call to the voicemail box of 100, enter *100 when asked for
the extension number while transferring.
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Yealink T54W User Guide
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Performing an assisted transfer
With this style of transfer, you will have a chance to talk to the transfer target before
sending the phone call.
To perform an assisted transfer, while in a call press the ‘Transfer’ context button, dial
the number or extension of your transfer target, then press the ‘Call’ context button.
Once you have finished talking with the transfer target, you can press the ‘Transfer’
button to complete the transfer
Voicemail and other features
Checking your voicemail
To check your voicemail, press the voicemail button. You will then be prompted to
enter your voicemail box pin.
For more information on navigating the voicemail system, please see our
knowledge-base (or click here).
Volume adjustment
Ringer Volume
To adjust ringer volume simply press the volume up or down button while not
on an active call.
Speaker Volume
To adjust speakerphone volume, press the speakerphone button, and then
press the volume up or down button.
Handset Volume
To adjust handset volume, pickup the handset, and press the volume up or
down button.
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Yealink T54W User Guide
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Accessing your contacts directory
To access the Directory, press the Directory context button. From here select Remote
Directory. This directory is automatically populated with your coworkers extension
numbers and names.
Configuring call forwarding
To configure call forwarding, press the Menu context button, and then navigate to
features. Click call forwarding and then select the type of forwarding you would like
to configure. You will need to enter the number or extension for the forward under the
Forward To setting, and then enable the forward by pressing the right navigation
button while highlighting Off to switch it to On. Then hit Save at the bottom right of
the screen.
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Yealink T54W User Guide
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Do not disturb
To enable Do not disturb, press the dedicated Do not disturb button. This will stop the
phone from ringing and send all calls to your forward if unanswered rule (by default,
this is your voicemail box).
Star codes
Note: All star codes may not be applicable to your system setup, please ensure that
you test each star code after utilization. If you do run into any issues please reach out
to our support team.
**<ext>
Intercom
*<ext>
Direct to voicemail, can be used for
transferring
*97
User voicemail
*98
Voicemail portal
*72<phonenumber>
Set forward always
*73
Disable forward always
*78
Activate do not disturb
*79
Deactivate do not disturb
*77
Reject anonymous callers
*87
Accept anonymous callers
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Yealink T54W User Guide
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Intercoming another extension
To intercom another extension simply dial **<ext> and press send, or pick-up the
handset. For example to intercom extension 100, you would dial **100.
Optionally enabled features
Call parking (if enabled)
Option 1:
Park the call by transferring to the parking lot, and retrieve by dialing the
parking lot number.
Example: Transfer to 700 to park, Dial 700 to retrieve.
See section on blind transferring for more information on transferring.
Option 2:
Dialing *** while on a call.
This will automatically look for parking lots within 700-710 and 7000-7010 and
park the call reading back which lot the caller was parked in. You may dial the
number to pick up the call. If you would like to configure a button to do this you
must set the button type as Mid-Call DTMF.
Option 3 (preferred):
Utilizing park buttons on the phones. To park, press the button on the phone, to
retrieve press the button on the phone.
This may be configured within the button designer, or by setting the button
type to “Park” on the phone in question.
Accessing manager portal (if enabled)
Our manager portal is a way to control your phone system, or specific extension.
Manager portal training is available through our knowledge-base at
https://help.callharbor.com
To login to our manager portal you must go to https://control.callharbor.com and
login with your existing credentials. If you do not have credentials please reach out to
either your phone system administrator or CallHarbor support.
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Yealink T54W User Guide
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Administrative functions & troubleshooting
Please only perform these functions when asked by your phone administrator or
CallHarbor support. Factory resetting your phone may result in your phone no longer
functioning if it is unable to redownload its configuration.
Connecting phone to Wi-Fi
1. Navigate to Menu > Basic > Wi-Fi
2. Select available networks, press enter
3. Select your Wi-Fi network, press connect
4. Enter the password, press ok
Rebooting your phone
To reboot your phone simply press Menu, navigate to Basic, and then select Reboot.
Factory resetting your phone
At various times, there may be technical reasons to perform a factory reset. To
initiate a factory reset, please hold the OK button for approximately 10 seconds. A
prompt will appear on the screen asking you to confirm that you would like to factory
reset. Press OK and the phone will initiate a factory reset and reboot.
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