CAMBRIONIX SyncPad54 User manual

SyncPad54
User Manual
*Please note this product has been discontinued
© 2023-02 Cambrionix Ltd. All rights reserved. EN

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1. Table of Contents
1. Table of Contents 1
2. Your SyncPad54 at a glance 3
2.1. Key Features 3
3. Safety 4
3.1. Signal word panel 4
3.2. Safety alert symbol 5
3.3. Pictograms 5
3.4. Product modification 5
3.5. Power supply 6
3.6. Storage and Installation 6
4. Getting Started 8
4.1. Unpacking your product 8
4.2. What's Included 8
4.3. Connecting to the mains 9
4.4. Connecting to a Host 9
4.5. Charging 9
4.6. Cables 9
4.7. Registration 9
4.8. Help and Support 10
5. Using your SyncPad54 11
5.0.1 Fan Behaviour 11
5.1. Using without connecting to a host 12
5.2. Using when connected to a host 12
5.2.1 Connecting the Hub to a host computer 12
5.2.2 Charging 12
5.2.3 Data Transfer 13
5.2.4 Communication Interface and Protocol 13
5.3. Cleaning your SyncPad54 14
6. Product Specifications 15
6.1. Input Power Requirements 15
6.2. Output Power 15
6.3. Rail value limits 15
6.4. Physical specifications 15
6.5. Consumables and Placing Orders 16
6.6. Power Supply 16
7. Troubleshooting 18
7.1. Common troubleshooting tips 18
7.2. Logging through LiveViewer 18

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7.3. Hardware Failure 18
7.4. Device connection 19
7.5. Hub connection issues 20
7.6. Using with a headless system 21
7.7. Software troubleshooting 21
8. Disposal 22
9. Returns and Damaged Products 23
9.1. What if my order arrives with an issue? 23
9.2. What happens after I have requested a Return? 23
10. Compliance and Standards 24
11. Terms and Conditions 25

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2. Your SyncPad54 at a glance
The SyncPad54has been designed primarily for desktop use, being highly compact and quiet. It
provides 2.5W of charging power to each of its USB 2.0 Type-A ports, allowing mobile devices to be
charged quickly, safely and reliably. All ports can be controlled using Cambrionix software to enable
charging and data transfer while monitoring important port and device information.
The SyncPad54 can charge attached USB devices without using a local computer, and our intelligent
charging algorithm allows almost any device to be charged at its optimum rate (up to 0.5A). The
firmware can be updated to enable new charging profiles, ensuring the SyncPad54 can charge the
latest devices. It is ready to charge out-of-the-box and sync devices when attached to a host
computer.
When a local (host) computer is connected, the host can control the operation of the ports using
available software. Device charging and synchronisation can be monitored through
Cambrionix’s LiveViewer App, the Application Programming Interface (API) or Command Line
Interface (CLI). Cambrionix’s free monitoring and control software can be downloaded from
www.cambrionix.com/software
For the SyncPad54, a host will need to be connected to the hub before initial charging will take place;
once the hub is up and running, you will not need a host connected unless you power cycle the hub, in
which case a host will need to be connected for the initial power-up.
You can download the latest version of this manual and all product user manuals from our website at
the following link. www.cambrionix.com/product-user-manuals
2.1. Key Features
Up To
(Gbps)
per Port
Up To
0.5A
per Port
Up To
54
Devices
Transfer Data
Seamlessly Power Scalability
Each high-speed port can
transfer data up to (Gbps)
Each port can charge
devices up to 0.5A
(2.5W)
Up to 54 devices can be
connected at once using
multiple hubs

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3. Safety
This user manual is for informational purposes only, it contains information for the start-up and
operation of this product. Note: the contents and the product described are subject to change
without notice. To avoid injuries and damage, observe the safety instructions in the user manual.
This manual has been arranged to follow the IEC/ICEE 82079-1 standard. This is to facilitate the easier
understanding and location of information relating to the SyncPad54. Any errors or omissions can be
reported using our support ticket system (seeHelp and Support). This way, any issues that are
discovered can be acted on quickly and we can update the documentation to reflect this.
Understanding and observing the instructions in this user manual are prerequisites for hazard-free
use and safety during operation. This user manual cannot cover all possible applications. If you would
like additional information or if problems arise that are not sufficiently addressed in this manual,
please ask your distributor or contact us directly using the means preferred, which are located on the
back cover of this manual.
CAUTION
Personal Injury and Damage to the product
Always observe the safety instructions in this user manual
3.1. Signal word panel
Depending on the probability of serious consequences, potential dangers are identified with a signal
word, the corresponding safety colour, and if appropriate, the safety alert symbol.
CAUTION
Indicates a potentially hazardous situation that, if not avoided, may result in moderate or
minor (reversible) injury.
CAUTION
Indicates a potentially hazardous situation which, if not avoided, may result in damage to the
product and its functions, or to property in its proximity.

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3.2. Safety alert symbol
Use of the safety alert symbol indicates a risk of injury.
Observe all measures that are marked with the safety alert symbol in order to avoid injury
3.3. Pictograms
These symbols will be used throughout this documentation to alert to any potential dangers or any
actions that must be taken.
Warning Signs
Electrical hazard Fire Hazard
Mandatory action signs
Read operating instructions Mandatory regulation
3.4. Product modification
Cambrionix products are designed and manufactured to meet the requirements of UK and
international safety regulations. Modifications to the product could affect safety and render the
product non-compliant with relevant safety standards, resulting in injury or damage to the product.
CAUTION
An electric shock or personal injury may occur
Do not modify the product in any way.
Do not dismantle the product.

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CAUTION
Fire, or personal injury may occur
Do not obstruct air vents on the product.
Do not cover the product in or place near combustible material.
CAUTION
Damage to your product may occur
Do not bend or compress any part of the product.
3.5. Power supply
This section describes the safety precautions you must follow when using the external power supply.
CAUTION
An electric shock or personal injury may occur
Do not use a damaged power cord or plug, or a loose power socket.
Do not touch the power plug with wet hands.
Do not allow liquids to come into contact with the unit or power supply.
CAUTION
Damage to your product may occur
Do not short circuit the Power Supply Unit (PSU) supplied with your product.
Do not disconnect the power cord while the product is being used.
Do not bend or pull the power cord with excessive force.
Do not use a power supply that exceeds the power supply specifications
within this manual
3.6. Storage and Installation
This section describes safety precautions you must follow when installing and storing your
SyncPad54.

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CAUTION
An electric shock or personal injury may occur
Do not place the power cord near heat sources.
Connect the plug only to an earthed socket.
CAUTION
Damage to your Cambrionix product may occur
Operate the product only in an environment where the ambient
temperature is inside the operating temperature range.
Operate the product only in an environment where the relative humidity is
inside the operating range.
Be careful not to leave the power cord underneath a heavy object.
CAUTION
Overheated power sockets may cause a fire
Do not overload the power socket that your hub is connected to.
Insert the power plug all the way into the socket so that it is not loose.
CAUTION
Overloading the brackets may cause failure
The rack brackets for all our products are not designed to be used in a mobile
application, bracket failure could occur if the units are not supported fully e.g
Shock during road transport.

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4. Getting Started
This manual provides a reference for end-users installing for the first time and using their hub
afterwards. As well as a guide for product safety-related information.
The SyncPad54 is intended to be used in an indoor static environment in which the environment falls
within the tested specifications to provide charge, sync and management functionality. Please see
the physical specifications section of this manual for information on the environment specifications.
4.1. Unpacking your product
When you have received your product, please check the packing slip inside the box to ensure all
contents and quantities are correct before opening. This is to avoid retesting and repackaging any
items that are not required.
When opening the packaging, use a suitable method to open the box i.e, do not use a knife. This is to
ensure the product is not damaged.
CAUTION
Personal Injury and Damage to the product
There will be a label on the hub advising you to read the User manual before
use. This will need to be removed before use as it may be covering host ports,
vents etc.
4.2. What's Included
lUSB 2.0 Type-B Cable (to provide communication between the host system and hub)
lSyncPad54 Hub
l2m Mains power cable (Country specified on order including fuse for the UKplugs)
lPower Supply Unit
Part description Part number
USB 2.0 Type-B updater cable 200499
Power Supply Unit 200421
UK Power cable 200144
US Power cable 200327
EU Power cable 200329

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Part description Part number
AUSPower cable 200337
IND Power cable 200341
4.3. Connecting to the mains
Connect the Power Supply Unit (PSU) to the hub using the 4-Pin Mini DIN plug. Connect the power
cable to the PSU. Making sure you adhere to local safety regulations, connect the power cable to the
100 – 250 VAC mains power outlet and switch the hub on using the small power switch located
adjacent to the power input connector on the hub. When the device is switched on, a red LED next to
the power input will be illuminated. The hub is now ready to charge attached devices.
Periodic inspections should be made to power supply cables and any USB cables for any signs of
damage. If any damage is found, replace the damaged cord before further use.
4.4. Connecting to a Host
Once the power is connected, connect the SyncPad54 to your host system using a USB 2.0 Type-B
cable. Using an incorrect host cable may result in the hub and all subsequent ports not being
recognised by your host.
Please note that USB specifications require a minimum 100 mA charge current to be available during
data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP port, the
device can draw up to 0.5A whilst transferring data.
4.5. Charging
Your SyncPad54 will allow your device to charge at the maximum rate possible up to 0.5A. The way
that charging takes place is the SyncPad54 will provide the device with a capability to charge and the
devices USB charging controller will determine the maximum amount of charge it wants to draw
down.
Although a maximum charge rate of 0.5A is possible, the device itself determines the exact rate and
as such you may not see the maximum amount of charging on every device type that is connected.
4.6. Cables
Some USB cables are data transfer only, and some are power delivery only. There are also options
that can handle both tasks. Be sure to verify a cable’s abilities before purchasing it and select a cable
which can handle the speeds and power transfer that you require. We would advise using the cable
that was provided with the device to connect to our hubs.
4.7. Registration
You may register your product at www.cambrionix.com/product-registration