CAMBRIONIX hub User manual

Manual del usuario
SS15
2022-08
© 2022 Cambrionix Ltd. All rights reserved.
EN

SS15 Página 1 de 38
1. Índice
1. Índice 1
2. Su SS15 de un vistazo 3
2.1. Principales características 3
3. Seguridad 4
3.1. Panel de palabras de señalización 4
3.2. Símbolo de alerta de seguridad 5
3.3. Pictogramas 5
3.4. Modificación del producto 5
3.5. Alimentación 6
3.6. Almacenamiento e instalación 7
4. Primeros pasos 8
4.1. Opening your product 8
4.2. Qué se incluye 8
4.3. Conexión a la red eléctrica 9
4.4. Conexión al host 9
4.5. Cargando 9
4.6. Cables 9
4.7. Registro 10
4.8. Ayuda y soporte 10
5. Uso de su SS15 11
5.1. Using without connecting to host 11
5.2. Using when connected to host 11
5.2.1 Conexión del hub a un equipo host 11
5.2.2 Cargando 11
5.2.3 Transferencia de datos 12
5.2.4 Communication Interface and Protocol 12
5.3. Escalabilidad 14
5.4. Administrar los puertos y su SS15 15
5.4.1 Modos de los puertos 15
5.4.2 Perfiles de carga 15
5.4.3 Firmware 15
5.5. Software 18
5.5.1 Installing Software 18
5.5.2 LiveViewer 19
5.5.3 API de Cambrionix 20

SS15 Página 2 de 38
5.5.4 Actualización del software 20
5.5.5 Removing Software 21
5.5.6 Instrucciones de línea de comandos (CLI) 22
5.6. Limpieza de su SS15 24
6. Especificaciones del producto 25
6.1. Requisitos de la alimentación entrante 25
6.2. Potencia de salida 25
6.3. Error flag rail values 25
6.4. Especificaciones físicas 25
6.5. Packaged information 26
6.6. Consumables and Placing Orders 26
6.7. Alimentación 27
7. Troubleshooting 28
7.1. Initial troubleshooting tips 28
7.2. Logging through LiveViewer 28
7.3. Hardware Failure 29
7.4. Device connection. 29
7.5. Hub connection issues 30
7.6. No GUI 31
7.7. Software troubleshooting 32
8. Eliminación 33
9. Devoluciones y productos dañados 34
9.1. ¿Qué debo hacer si mi pedido llega y el producto está defectuoso o
dañado físicamente? 34
9.2. ¿Qué sucede después de haber solicitado una devolución? 34
10. Cumplimiento normativo y normas 36

SS15 Página 3 de 38
2. Su SS15 de un vistazo
The SS15 has been designed primarily for desktop use, being highly compact and quiet. It
provides 10W of charging power to each of its 15 x USB 3.2 Gen 1 Type-A ports, allowing
mobile devices to be charged quickly, safely and reliably. All ports can be controlled using
Cambrionix software to enable charging and data transfer while monitoring important port and
device information.
The SS15 can charge attached USB devices without using a local computer, and our intelligent
charging algorithm allows almost any device to be charged at its optimum rate (up to 2,1A).
The firmware can be updated to enable new charging profiles, ensuring the SS15 can charge the
latest devices. It is ready to charge out-of-the-box and sync devices when attached to a host
computer.
When a local (host) computer is connected, the host can control the operation of the ports
using freely available software. La carga y la sincronización del dispositivo se pueden
monitorizar a través de la aplicación
LiveViewer de Cambrionix, la interfaz de programación de aplicaciones (API) o la interfaz de
línea de comandos (CLI). El software gratuito de monitorización y control de Cambrionix se
puede descargar desde www.cambrionix.com/software
2.1. Principales características
Hasta
5Gbps
por puerto
Hasta
2,1A
por puerto
Hasta
85
Dispositivos
Transfiera datos de forma inte-
grada Potencia Escalabilidad
Each high-speed port can
transferir datos a velocidades
de hasta 5Gbps
Cada puerto puede cargar dis-
positivos hasta 2,1A (10W)
Es posible conectar hasta 85
dispositivos a la vez utilizando
múltiples hubs

SS15 Página 4 de 38
3. Seguridad
This user manual is for informational purposes only, it contains information for the start-up and
operation of this product. Nota: El contenido y el producto descrito podrían cambiar sin previo
aviso. To avoid injuries and damage, observe the safety instructions in the user manual.
This manual has been arranged to follow IEC/ICEE 82079-1 standard. Se hace así para facilitar la
comprensión y localización de la información relacionada con el SS15. Any errors or omissions
can be reported using our support ticket system (seeAyuda y soporte). This way, any issues can
be collected and fixed.
Es esencial comprender y observar las instrucciones de este manual del usuario para un uso sin
riesgos y
la seguridad durante el manejo. This user manual cannot cover all possible applications. Si
desea información adicional o si surgen problemas que no se abordan suficientemente en este
manual,
sufficiently addressed in this manual, please ask your distributor or contact us directly using the
means preferred, which are located on the back cover of this manual.
PRECAUCIÓN
Lesiones y daños al producto
lRespete las instrucciones de seguridad de este manual del usuario
3.1. Panel de palabras de señalización
Dependiendo de la probabilidad de consecuencias graves, los peligros potenciales se identifican
con una palabra de advertencia, el color de seguridad correspondiente y, si corresponde, el
símbolo de alerta de seguridad.
PRECAUCIÓN
Indicates a potentially hazardous situation that, if not avoided, may result in moderate or
minor (reversible) injury.

SS15 Página 5 de 38
PRECAUCIÓN
Indicates a potentially hazardous situation which, if not avoided, may result in damage to the
product and its functions, or to property in its proximity.
3.2. Símbolo de alerta de seguridad
El uso del símbolo de alerta de seguridad indica un riesgo de lesiones.
Observe todas las medidas marcadas con el símbolo de alerta de seguridad para
evitar lesiones
3.3. Pictogramas
Señales de advertencia
Peligro eléctrico Peligro de incendio
Señales de acción obligatoria
Leer las instrucciones de funcionamiento Norma obligatoria
3.4. Modificación del producto
Los productos Cambrionix se diseñan y fabrican para cumplir los requisitos de las normas de
seguridad británicas e
internacionales. Modifications to the product could affect safety and render the product non-
compliant with relevant safety standards, resulting in injury or damage to the product.

SS15 Página 6 de 38
PRECAUCIÓN
An electric shock or personal injury may occur
lDo not modify the product in any way.
lDo not dismantle the product.
PRECAUCIÓN
Fire, or personal injury may occur
lDo not obstruct air vents on the product.
lDo not cover the product in combustible material.
PRECAUCIÓN
Riesgo de daños en su producto
lDo not bend or compress any part of the product.
3.5. Alimentación
This section describes the safety precautions you must follow when using the power supply.
PRECAUCIÓN
An electric shock or personal injury may occur
lDo not use a damaged power cord or plug, or a loose power socket.
lDo not touch the power plug with wet hands.
lDo not allow liquids to come into contact with the unit or power supply.
PRECAUCIÓN
Riesgo de daños en su producto

SS15 Página 7 de 38
PRECAUCIÓN
lDo not short circuit the Power Supply Unit (PSU) supplied with your
product.
lDo not disconnect the power cord while the product is being used.
lDo not bend or pull the power cord with excessive force.
3.6. Almacenamiento e instalación
Esta sección describe las precauciones de seguridad que debe seguir al instalar y almacenar su
SS15.
PRECAUCIÓN
An electric shock or personal injury may occur
lDo not place the power cord near heat sources.
lConnect the plug to an earthed socket.
PRECAUCIÓN
Su producto Cambrionix podría sufrir daños
lUtilice el producto solo en un entorno donde la temperatura ambiente esté
dentro
temperature is inside the operating temperature range.
lOperate the product only in an environment where the relative humidity is
inside the operating range.
lBe careful not to leave the power cord underneath a heavy object.
PRECAUCIÓN
Las tomas de corriente sobrecalentadas pueden causar un incendio
lDo not overload the power socket that your hub is connected to.
lInsert the power plug all the way into the socket so that it is not loose.

SS15 Página 8 de 38
4. Primeros pasos
This manual provides a reference for end-users installing for the first time and using their hub
after that. As well as a guide for product safety-related information.
The SS15 is intended to be used in an indoor static environment in which the environment falls
within the tested specifications to provide charge, sync and management functionality. Please
see the physical specifications section of this manual for information on the environment
specifications.
4.1. Opening your product
When you have received your product, please check the packing slip to ensure all contents and
quantities are correct before opening. This is to avoid retesting and repackaging any items that
are not required.
When opening the packaging, use a suitable method to open the box i.e, do not use a knife.
This is to ensure the product is not damaged.
PRECAUCIÓN
Lesiones y daños al producto
lThere will be a sticker on the hub advising you to read the User manual before use. This
will need to be removed before use as it may be covering host ports, vents etc.
4.2. Qué se incluye
lUSB 3.2 Gen 1 Type-A Cable (to provide communication between the host system and
hub)
lHub SS15
l2m Mains power cable (Country specified on order including fuse for the UKplugs)
lUnidad de fuente de alimentación
Part description Part number
USB 3.2 Gen 1 Type-A updater cable 200344
Unidad de fuente de alimentación 200421
UK Power cable 200144

SS15 Página 9 de 38
US Power cable 200327
EU Power cable 200329
AUSPower cable 200337
IND Power cable 200341
4.3. Conexión a la red eléctrica
Conecte la fuente de alimentación (PSU) al hub con el conector DIN de 4 pines. Conecte el cable
de alimentación a la fuente de alimentación. Siempre cumpliendo las normas de seguridad
locales, conecte el cable de alimentación a la toma de corriente de 100 – 250VCA y encienda el
hub utilizando el pequeño interruptor de alimentación adyacente al conector de entrada de
alimentación del hub. When the device is switched on, a red LED next to the power input will
be illuminated. El hub ya está listo para cargar los dispositivos conectados.
Periodic inspections should be made to power supply cables and any USB cables for any signs of
damage. If any damage is found, replace the damaged cord before further use.
4.4. Conexión al host
Once the power is connected, connect the SS15 to your host system using a USB 3.2 Gen 1
Type-A cable. El uso de un cable de host incorrecto puede dar lugar a que el hub y todos los
puertos posteriores no sean reconocidos por su host.
Tenga en cuenta que las especificaciones USB exigen un suministro de corriente de carga
mínima de 100mA durante la transferencia de datos. Como se indicaba anteriormente, si el
dispositivo conectado tiene un puerto CDP compatible con BC1.2, el dispositivo puede consumir
hasta 2,1A mientras se transfieren datos.
4.5. Cargando
Your SS15 will allow your device to charge at the maximum rate possible up to 2,1A. The way
that charging takes place is the SS15 will provide the device with a capability to charge and the
devices USB charging controller will determine the maximum amount of charge it wants to
draw down.
4.6. Cables
Some USB cables are data transfer only, and some are power delivery only. There are also
options that can handle both tasks. Be sure to verify a cable’s abilities before purchasing it and

SS15 Página 10 de 38
select a cable which can handle the speeds and power transfer that you require. We would
advice using the cable that was provided with the device to connect to our hubs.
4.7. Registro
Puede registrar su producto en www.cambrionix.com/product-registration
4.8. Ayuda y soporte
Las preguntas frecuentes y la ayuda se pueden encontrar en la página de ayuda situada aquí
lwww.cambrionix.com/help_pages/help.
Puede generar un ticket de soporte para obtener un soporte más detallado desde aquí
lhttps://cambrionix.atlassian.net/servicedesk/customer/portals
También puede descargar cualquiera de nuestros manuales y mantenerse al día con este enlace
lwww.cambrionix.com/product-user-manuals
When contacting support, please supply the product information for the hub in question. This
can be found on the Device Information Plate which is either on the underside or back of the
unit.
Providing serial and Purchaseorder numbers, can help identify the product in question faster,
and speed up the process.

SS15 Página 11 de 38
5. Uso de su SS15
In this section, you can find information using your hub in charge or sync application. You can
also find information on managing your hub, changing port modes, connecting multiple hubs to
one host and using Cambrionix Software.
5.1. Using without connecting to host
Al encender el hub, si no está conectado a ningún equipo host local, se configura
automáticamente para cargar dispositivos utilizando su algoritmo de carga inteligente. Connect
the devices to be charged to any of the available ports (not the Host Port) using
utilizando cables compatibles con USB.
Una vez que los dispositivos estén conectados, el algoritmo detectará la tasa de carga más alta
permitida para cada dispositivo conectado. La carga a la velocidad óptima (hasta 2,1A)
especificada por el fabricante comenzará una vez que se complete el perfilado. Dependiendo
del estado de carga del dispositivo conectado, puede tardar decenas de segundos.
5.2. Using when connected to host
5.2.1 Conexión del hub a un equipo host
Connect the SS15 to your host system using a USB 3.2 Gen 1 Type-A cable. El uso de un cable de
host incorrecto puede dar lugar a que el hub y todos los puertos posteriores no sean
reconocidos por su host.
5.2.2 Cargando
When the Host Port is connected to a local computer, the hub defaults to Sync mode and
charge currents are determined according to USB Implementers Forum (USBIF) Super-Speed
USB3 specifications. Si el dispositivo conectado cumple la especificación de carga de batería
USB-IF BC1.2 y admite el puerto posterior de carga (CDP),
el hub puede proporcionar carga de alta velocidad a hasta
high-speed charging at 2,1A. If the connected device does not comply with BC1.2, the charge
current will be limited to 500 mA in compliance with USB specifications.

SS15 Página 12 de 38
If you wish to limit the charging to your devices whilst connected to your host system then you
can disable CDPon all ports by inputting the following commands.
The CLI commands for turning off the sync charge options, with a 1 or 0 per port.
settings_unlock
settings_reset
settings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
settings_set alt_sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
reboot
This can also be done via the API if this is easier. Just supply that string (joined with \n) like:
cbrxapi.cbrx_connection_set(handle, "Settings", "settings_unlo-
ck\nsettings_reset\nsettings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0\nsettings_set alt_sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0\nreboot")
Note that settings_reset clears any previous settings, so if you need to retain something else, it
would be better to issue settings_display first, which gives you the entire settings which you
can then modify and re-issue in entirity.
5.2.3 Transferencia de datos
Si desea transferir datos, cambiar aplicaciones, restaurar o actualizar su dispositivo móvil, se
requiere una
conexión de datos a un equipo host local. The hub is compatible with macOS®, Windows™ and
Linux® operating systems and can transfer data between these operating systems and many
mobile operating systems such as iOS™ and Android™.
In order to transfer data, connect the host port to your local (host) computer using a USB 3.2
Gen 1 Type-A compliant cable. Los dispositivos conectados al hub aparecerán ahora como si
estuvieran conectados al puerto USB del equipo host.
5.2.4 Communication Interface and Protocol
The SS15 appears as a virtual serial port (also called a UART or VCP). On Microsoft Windows™,
the system will appear as a COM port, the COMport number can be found in device manager.

SS15 Página 13 de 38
On macOS®, a device file is created in the / directory. S is an alpha-numeric serial string unique
to each device
/dev/tty.usbserial S
Los dispositivos incorporan un circuito convertidor USB a UART FT230X de FTDI International.
En Windows 7 o posterior, se podría instalar automáticamente un controlador (si Windows está
configurado para descargar controladores de Internet automáticamente). If this is not the case,
or if a Mac® or Linux® platform is used, the driver may be downloaded from www.ftdichip.com.
Los controladores VCP son obligatorios. For Linux® or Mac computers, the default OS drivers
should be used.
The default communications settings should be set to 115200 baud, 8 data bits, no parity, and
one stop bit. This is sometimes referred to as "115200,8,N,1". No se utiliza control de flujo.
ANSI terminal emulation should be selected

SS15 Página 14 de 38
5.3. Escalabilidad
If you wish to synchronise more devices, multiple hubs can be connected to allow more devices
to be managed from a single host computer simultaneously.
To daisy-chain multiple hubs, each hub needs to be connected to mains power
individually, and the first hub in the chain should be connected to the local computer through
the hub’s “host port”. The host port of the next hub in the daisy-chain is then connected to any
of the first hub's downstream USB ports. Para añadir más hubs, se procede de la misma
manera.
Con este planteamiento de conexión en cadena, es posible encadenar un máximo de cuatro
hubs adicionales, lo que permite sincronizar un total de 71 dispositivos desde un solo equipo
host. Como alternativa, es posible utilizar una topología de estrella, que permite sincronizar un
máximo de 85 dispositivos desde un solo equipo. Con esta disposición, el primer hub se conecta
de la misma manera, conectando el puerto de host del hub al puerto USB del equipo. After
that, five additional hubs can be attached to the downstream USB ports of the first hubs by
their host ports as shown below.

SS15 Página 15 de 38
5.4. Administrar los puertos y su SS15
Each port on your SS15 can be managed either individually, or all together. You can turn the
ports off and on, change the port mode, or change the charging profiles. This can be done
either through LiveViewer, or by connecting to the hub via the API.
5.4.1 Modos de los puertos
Carga Turn specific ports or the whole hub to charge mode (data lines open
but hub emulates an OEMcharger for charging)
Sincronización Cambiar puertos específicos o todo el hub al modo de sincronización.
Biased Detect the presence of a device but it will not sync or charge it
Apagado Turn specific ports on or off or switch the whole hub on or off (no
power and no data channels open)
5.4.2 Perfiles de carga
Para garantizar que los dispositivos conectados se carguen a su ritmo óptimo, nuestros hubs
USB inteligentes vienen con los siguientes perfiles de carga inteligentes integrados:
0 Algoritmo de carga inteligente que seleccionará un perfil 1-6
1 2,1A (Apple)
2BC1.2 Standard (this covers the majority of Android™ phones and
other devices)
3 Samsung
4 2,1A (Perfil 1, pero con un tiempo límite más largo)
5 1,0A (empleado típicamente por Apple)
6 2,4A (empleado típicamente por Apple)
5.4.3 Firmware
El firmware se puede mantener actualizado utilizando nuestro software LiveViewer. As part of
delivering an easy user experience, our LiveViewer application is now a set-and-forget solution.
The LiveViewer application will discover your USB hub’s firmware and present an update for
you.
To update the firmware, first, go to the firmware updater section of LiveViewer. Here you can
see the available Firmware versions to download and install to the hub.

SS15 Página 16 de 38
The current firmware version on the hub is displayed in the firmware updater section alongside
the hub's name. Se muestra en rojo si existe una versión más reciente o en verde si ya es la más
actualizada.
To install the firmware onto the hub click the hub/ hubs connected that you want to update,
then select the firmware version you want to upgrade to. Una vez seleccionada, pulse el botón
de actualización de la parte superior para que comience la actualización.
Firmware versions and hardware
We advise not to change the firmware version on any new products you receive as this may
cause compatibility issues and stop your SS15 from functioning.
PRECAUCIÓN
Your SS15 may not function correctly
lDo not install old firmware onto a new product
PRECAUCIÓN
Su firmware de Cambrionix podría estar dañado

SS15 Página 17 de 38
PRECAUCIÓN
lDo not interrupt the Firmware update process.
lDo not disconnect the power during the update process.

SS15 Página 18 de 38
5.5. Software
Más productividad y ahorro de tiempo. Cambrionix ofrece tres interfaces posibles para la
monitorización y administración del hub:
• LiveViewer
• API de Cambrionix
• Instrucciones de línea de comandos
The SS15 uses string commands to communicate with the host system. These can be sent via
the virtual serial port of the SS15 directly, or the API can be used to provide other protocols
that send translated string commands. LiveViewer can use the API to interact with the devices
through a user-friendly application.
There are three different channels for both our LiveViewer application and the API. The three
channels are Alpha/ Beta and Release. We would recommend using the release version of both
the APIand LiveViewer.
We will push bug fixes and updates through Alpha and then onto Beta before it is merged into
the Release version. If you have found a bug that we have a fix for, the Alpha and Beta releases
may already have addressed these and implemented fixes.
5.5.1 Installing Software
Cambrionix has two pieces of software that can be used to manage the devices and your hub
using different host systems. This section has instructions and information on using our
software on three of the most popular host systems.
Our software is available to download from www.cambrionix.com/software, you will find
software available for Windows™, Mac® and Linux® Systems.
Linux® OS systems tested with our software are Ubuntu 18.04 LTS or Debian 9; some other OS
versions based on the two mentioned will work. Some different Linux® OS versions may work,
but we have not tested with them.
To install on Mac® and Windows™ systems, download the install files from the above link, once
downloaded run the install process and dialogue boxes will help you through installation and
initial set-up.

SS15 Página 19 de 38
For Linux® systems, download the install files from the website at the above link. Once
downloaded, you can either install it from the desktop GUI or the command line via:
sudo apt install ./
A continuación de este comando, tendrá que introducir el nombre del archivo que acaba de
descargar de nuestro sitio web.
5.5.2 LiveViewer
LiveViewer is an application downloaded from www.cambrionix.com/products/liveviewer.
Once downloaded and installed on the host computer, LiveViewer allows you to switch the
ports on and off and set the port mode. La página de inicio de LiveViewer muestra la siguiente
información acerca de todos los puertos:
• Status (Attached/disconnected)
• Modo (carga/sincronización/desactivado)
• Perfil (perfil de carga)
• Duration (How long the device has been attached)
• End time (Time the battery reaches a threshold (full) level)
• Current (Quick charge current in mA)
• Energy (Present energy rate)
Tick boxes adjacent to each port symbol allow that port mode to be changed when the "enable
port controls" is selected. When the port is in Sync mode, only instantaneous current can be
monitored through LiveViewer. When the port is in Charge mode, the charge profile, current,
energy rate, charge duration and end time are displayed. In addition to individual port
information and control, LiveViewer shows the hub rail voltages, time since switched on, total
current and power, and temperature. Further details on LiveViewer are available on our
website.
NVRAMsettings
Within your hub, there are some specific controllable settings called "non-volatile
RAMsettings", which are referred to as NVRAM settings. These control a variety of different
settings on your SS15.
You can navigate to the NVRAMsettings by opening LiveViewer and selecting the hub you want
to connect to. Once you have chosen the connected hub, navigate to the below icon on the top
right of the screen from LiveViewer and then clicking advanced on the bottom of the page