CAMBRIONIX SuperSync15 User manual

Manual de usuario traducido
SS15
2023-01
© 2022 Cambrionix Ltd. Todos los derechos reservados.
ES

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1. Table of Contents
1. Table of Contents 1
2. Your SS15 at a glance 3
2.1. Key Features 3
3. Safety 4
3.1. Signal word panel 4
3.2. Safety alert symbol 5
3.3. Pictograms 5
3.4. Product modification 5
3.5. Power supply 6
3.6. Storage and Installation 7
4. Getting Started 8
4.1. Opening your product 8
4.2. What's Included 8
4.3. Conexión a la red eléctrica 9
4.4. Conexión al host 9
4.5. Charging 9
4.6. Cables 10
4.7. Registration 10
4.8. Help and Support 10
5. Using your SS15 11
5.1. Using without connecting to host 11
5.2. Using when connected to host 11
5.2.1 Connecting the Hub to a host computer 11
5.2.2 Charging 11
5.2.3 Data Transfer 12
5.2.4 Protocolo e interfaz de comunicación 12
5.3. Scalability 14
5.4. Manage Ports & Your SS15 15
5.4.1 Port Modes 15
5.4.2 Switching port modes 15
5.4.3 Charging Profiles 16
5.4.4 Firmware 16
5.5. Software 18
5.5.1 Installing Software 18
5.5.2 LiveViewer 19

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5.5.3 Cambrionix API 20
5.5.4 Updating Software 20
5.5.5 Removing Software 21
5.5.6 Command Line Instructions (CLI) 22
5.6. Cleaning your SS15 23
6. Product Specifications 24
6.1. Requisitos de la alimentación entrante 24
6.2. Potencia de salida 24
6.3. Valores de riel de bandera de error 24
6.4. Especificaciones físicas 24
6.5. Información empaquetada 25
6.6. Consumibles y realización de pedidos 25
6.7. Power Supply 26
7. Troubleshooting 28
7.1. Initial troubleshooting tips 28
7.2. Logging through LiveViewer 28
7.3. Fallo de hardware 28
7.4. Device connection. 29
7.5. Hub connection issues 30
7.6. No GUI 31
7.7. Software troubleshooting 32
8. Disposal 33
9. Returns and Damaged Products 34
9.1. What do I do if my order arrives and something the product is
faulty or is physically damaged? 34
9.2. What happens after I have requested a Return? 34
10. Compliance and Standards 35

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2. Your SS15 at a glance
The SS15has been designed primarily for desktop use, being highly compact and quiet. It
provides 10W of charging power to each of its 15 x USB 3.2 Gen 1 Tipo-A ports, allowing mobile
devices to be charged quickly, safely and reliably. All ports can be controlled using Cambrionix
software to enable charging and data transfer while monitoring important port and device
information.
The SS15 can charge attached USB devices without using a local computer, and our intelligent
charging algorithm allows almost any device to be charged at its optimum rate (up to 2,1A). The
firmware can be updated to enable new charging profiles, ensuring the SS15 can charge the
latest devices. It is ready to charge out-of-the-box and sync devices when attached to a host
computer.
When a local (host) computer is connected, the host can control the operation of the ports
using available software. Device charging and synchronisation can be monitored through
Cambrionix’s LiveViewer App, the Application Programming Interface (API) or Command Line
Interface (CLI). Cambrionix’s free monitoring and control software can be downloaded from
www.cambrionix.com/software
2.1. Key Features
Up To
5Gbps
per Port
Up To
2,1A
per Port
Up To
85
Devices
Transfer Data Seamlessly Power Scalability
Each high-speed port can
transfer data up to 5Gbps
Each port can charge devices
up to 2,1A (10W)
Up to 85 devices can be
connected at once using
multiple hubs

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3. Safety
This user manual is for informational purposes only, it contains information for the start-up and
operation of this product. Note: the contents and the product described are subject to change
without notice. To avoid injuries and damage, observe the safety instructions in the user
manual.
This manual has been arranged to follow IEC/ICEE 82079-1 standard. This is to facilitate the
easier understanding and location of information relating to the SS15. Any errors or omissions
can be reported using our support ticket system (seeHelp and Support). This way, any issues
can be collected and fixed.
Understanding and observing the instructions in this user manual are prerequisites for
hazard-free use and safety during operation. This user manual cannot cover all possible
applications. If you would like additional information or if problems arise that are not
sufficiently addressed in this manual, please ask your distributor or contact us directly using
the means preferred, which are located on the back cover of this manual.
PRECAUCIÓN
Personal Injury and Damage to the product
lObserve the safety instructions in this user manual
3.1. Signal word panel
Depending on the probability of serious consequences, potential dangers are identified with a
signal word, the corresponding safety colour, and if appropriate, the safety alert symbol.
PRECAUCIÓN
Indicates a potentially hazardous situation that, if not avoided, may result in moderate
or minor (reversible) injury.
PRECAUCIÓN
Indicates a potentially hazardous situation which, if not avoided, may result in damage
to the product and its functions, or to property in its proximity.

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3.2. Safety alert symbol
Use of the safety alert symbol indicates a risk of injury.
Observe all measures that are marked with the safety alert symbol in order to avoid
injury
3.3. Pictograms
Warning Signs
Electrical hazard Fire Hazard
Mandatory action signs
Read operating instructions Mandatory regulation
3.4. Product modification
Cambrionix products are designed and manufactured to meet the requirements of UK and
International safety regulations. Modifications to the product could affect safety and render
the product non-compliant with relevant safety standards, resulting in injury or damage to the
product.
PRECAUCIÓN
An electric shock or personal injury may occur
lDo not modify the product in any way.
lDo not dismantle the product.

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PRECAUCIÓN
Fire, or personal injury may occur
lDo not obstruct air vents on the product.
lDo not cover the product in combustible material.
PRECAUCIÓN
Damage to your product may occur
lDo not bend or compress any part of the product.
3.5. Power supply
This section describes the safety precautions you must follow when using the power supply.
PRECAUCIÓN
An electric shock or personal injury may occur
lDo not use a damaged power cord or plug, or a loose power socket.
lDo not touch the power plug with wet hands.
lDo not allow liquids to come into contact with the unit or power supply.
PRECAUCIÓN
Damage to your product may occur
lDo not short circuit the Power Supply Unit (PSU) supplied with your
product.
lDo not disconnect the power cord while the product is being used.
lDo not bend or pull the power cord with excessive force.
lDo not use a power supply that exceeds the power supply specifications
within this manual

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3.6. Storage and Installation
This section describes safety precautions you must follow when installing and storing your
SS15.
PRECAUCIÓN
An electric shock or personal injury may occur
lDo not place the power cord near heat sources.
lConnect the plug to an earthed socket.
PRECAUCIÓN
Damage to your Cambrionix product may occur
lOperate the product only in an environment where the ambient
temperature is inside the operating temperature range.
lOperate the product only in an environment where the relative humidity is
inside the operating range.
lBe careful not to leave the power cord underneath a heavy object.
PRECAUCIÓN
Overheated power sockets may cause a fire
lDo not overload the power socket that your hub is connected to.
lInsert the power plug all the way into the socket so that it is not loose.

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4. Getting Started
This manual provides a reference for end-users installing for the first time and using their hub
after that. As well as a guide for product safety-related information.
The SS15 is intended to be used in an indoor static environment in which the environment falls
within the tested specifications to provide charge, sync and management functionality. Please
see the physical specifications section of this manual for information on the environment
specifications.
4.1. Opening your product
When you have received your product, please check the packing slip to ensure all contents and
quantities are correct before opening. This is to avoid retesting and repackaging any items that
are not required.
When opening the packaging, use a suitable method to open the box i.e, do not use a knife. This
is to ensure the product is not damaged.
PRECAUCIÓN
Personal Injury and Damage to the product
lThere will be a sticker on the hub advising you to read the User manual before use.
This will need to be removed before use as it may be covering host ports, vents
etc.
4.2. What's Included
lUSB 3.2 Gen 1 Tipo-A Cable (to provide communication between the host system and
hub)
lSS15 Hub
l2m Mains power cable (Country specified on order including fuse for the UKplugs)
lPower Supply Unit
Parte Descripción número de parte
USB 3.2 Gen 1 Tipo-A updater cable 200344
Unidad de fuente de alimentación 200421

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Parte Descripción número de parte
Reino Unido cable de alimentación 200144
Cable de alimentación de EE. UU. 200327
Cable de alimentación de la UE 200329
Cable de alimentación australiano 200337
Cable de alimentación IND 200341
4.3. Conexión a la red eléctrica
Connect the Power Supply Unit (PSU) to the hub using the DIN de 4 pines plug. Conecte el cable
de alimentación a la fuente de alimentación. Siempre cumpliendo las normas de seguridad
locales, conecte el cable de alimentación a la toma de corriente de 100 – 250VCA y encienda el
hub utilizando el pequeño interruptor de alimentación adyacente al conector de entrada de
alimentación del hub. Cuando el dispositivo está encendido, se iluminará un LED rojo junto a la
entrada de alimentación. El hub ya está listo para cargar los dispositivos conectados.
Se deben realizar inspecciones periódicas de los cables de alimentación y de cualquier cable
USB para detectar cualquier signo de daño. Si encuentra algún daño, reemplace el cable dañado
antes de seguir usándolo.
4.4. Conexión al host
Once the power is connected, connect the SS15 to your host system using a USB 3.2 Gen 1 Tipo-
A cable. El uso de un cable de host incorrecto puede dar lugar a que el hub y todos los puertos
posteriores no sean reconocidos por su host.
Please note that USB specifications require a minimum 100 mA charge current to be delivered
during data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP
port, the device can draw up to 2,1A while transferring data.
4.5. Charging
Your SS15 will allow your device to charge at the maximum rate possible up to 2,1A. The way
that charging takes place is the SS15 will provide the device with a capability to charge and the
devices USB charging controller will determine the maximum amount of charge it wants to
draw down.

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Although a maximum charge rate of 2,1A is possible, the device itself detrimes the exact rate
and as such you may not see the maximumamount of charging on every device type that is
connected.
4.6. Cables
Some USB cables are data transfer only, and some are power delivery only. There are also
options that can handle both tasks. Be sure to verify a cable’s abilities before purchasing it and
select a cable which can handle the speeds and power transfer that you require. We would
advice using the cable that was provided with the device to connect to our hubs.
4.7. Registration
You may register your product at www.cambrionix.com/product-registration
4.8. Help and Support
FAQs and help can be found on the Help page here
lwww.cambrionix.com/help_pages/help.
You can raise a support ticket for more in depth support here
lhttps://cambrionix.atlassian.net/servicedesk/customer/portals
You can also download any of our manuals and keep up to date at the link here
lwww.cambrionix.com/product-user-manuals
When contacting support, please supply the product information for the hub in question. This
can be found on the Device Information Plate which is either on the underside or back of the
unit.
Providing serial and Purchaseorder numbers, can help identify the product in question faster,
and speed up the process.

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5. Using your SS15
In this section, you can find information using your hub in charge or sync application. You can
also find information on managing your hub, changing port modes, connecting multiple hubs to
one host and using Cambrionix Software.
5.1. Using without connecting to host
When the Hub is switched on and is not connected to a local host computer it is
automatically configured to charge devices using its intelligent charging algorithm. Connect the
devices to be charged to any of the available ports (not the Host Port) using
USB - compliant cables.
Once the devices are connected, the algorithm will detect the highest charge rate allowable for
each attached device. Charging at the optimum rate (up to 2,1A) specified by the manufacturer
will commence once profiling is complete. Depending on the state of charge of the device
attached, this may take tens of seconds.
5.2. Using when connected to host
5.2.1 Connecting the Hub to a host computer
Connect the SS15 to your host system using a USB 3.2 Gen 1 Tipo-A cable. Using an incorrect
host cable may result in the hub and all subsequent ports not being recognised by your host.
5.2.2 Charging
When the Host Port is connected to a local computer, the hub defaults to Sync mode and
charge currents are determined according to USB Implementers Forum (USBIF) Super-Speed
USB3 specifications. If the attached device complies with USB-IF Battery Charging
specification BC1.2 and supports Charging Downstream Port (CDP), the hub can provide high-
speed charging at 2,1A. If the connected device does not comply with BC1.2, the charge current
will be limited to 500mA in compliance with USB specifications.
If you wish to limit the charging to your devices whilst connected to your host system then you
can disable CDPon all ports by inputting the following commands.
The CLI commands for turning off the sync charge options, with a 1 or 0 per port.
settings_unlock

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settings_reset
settings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
settings_set alt_sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
reboot
This can also be done via the API if this is easier. Just supply that string (joined with \n) like:
cbrxapi.cbrx_connection_set(handle, "settings", "settings_unlock\nsettings_rese-
t\nsettings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0\nsettings_set alt_sync_
chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0\nreboot")
Note that settings_reset clears any previous settings, so if you need to retain something else, it
would be better to issue settings_display first, which gives you the entire settings which you
can then modify and re-issue in entirity.
5.2.3 Data Transfer
If you wish to transfer data, change applications, restore or update your mobile device, a data
connection to a local host computer is required. The hub is compatible with macOS®,
Windows™ and Linux® operating systems and can transfer data between these operating
systems and many mobile operating systems such as iOS™ and Android™.
In order to transfer data, connect the host port to your local (host) computer using a USB 3.2
Gen 1 Tipo-A compliant cable. Any devices connected to the hub will now appear as if they were
connected to the host computer’s USB port.
5.2.4 Protocolo e interfaz de comunicación
The SS15 appears as a virtual serial port (also called a UART or VCP). En Microsoft Windows™, el
sistema aparecerá como un puerto COM, el número de puerto COM se puede encontrar en el
administrador de dispositivos. En macOS®, se crea un archivo de dispositivo en el directorio /. S
es una cadena serial alfanumérica única para cada dispositivo
/dev/tty.usbserial S
Los dispositivos incorporan un circuito convertidor USB a UART FT230X de FTDI International.
En Windows 7 o posterior, se podría instalar automáticamente un controlador (si Windows está
configurado para descargar controladores de Internet automáticamente). Si este no es el caso,
o si se utiliza una plataforma Mac® o Linux®, el controlador puede descargarse de
www.ftdichip.com. Los controladores VCP son obligatorios. Para computadoras Linux® o Mac,
se deben usar los controladores predeterminados del sistema operativo.

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La configuración de comunicaciones predeterminada debe establecerse en 115200 baudios, 8
bits de datos, sin paridad y un bit de parada. Esto a veces se denomina "115200,8,N,1". No se
utiliza control de flujo. Se debe seleccionar la emulación de terminal ANSI

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5.3. Scalability
Si desea sincronizar más dispositivos, se pueden conectar múltiples concentradores para
permitir que se administren más dispositivos desde una sola computadora host
simultáneamente.
Para conectar varios concentradores en cadena, cada concentrador debe estar conectado a la
red eléctrica
individualmente, y el primer concentrador de la cadena debe estar conectado a la computadora
local a través del "puerto de host" del concentrador. El puerto host del siguiente concentrador
en la conexión en cadena se conecta a cualquiera de los puertos USB descendentes del primer
concentrador. Para añadir más hubs, se procede de la misma manera.
Con este planteamiento de conexión en cadena, es posible encadenar un máximo de cuatro
hubs adicionales, lo que permite sincronizar un total de 71 dispositivos desde un solo equipo
host. Alternatively, a star topology can be used, which allows up to 85 devices to be synced
from a single computer. Con esta disposición, el primer hub se conecta de la misma manera,
conectando el puerto de host del hub al puerto USB del equipo. Después de eso, se pueden
conectar cinco concentradores adicionales a los puertos USB descendentes de los primeros
concentradores mediante sus puertos host, como se muestra a continuación.

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5.4. Manage Ports & Your SS15
Each port on your SS15 can be managed either individually, or all together. You can turn the
ports off and on, change the port mode, or change the charging profiles. This can be done either
through LiveViewer, or by connecting to the hub via the API.
5.4.1 Port Modes
Charge Turn specific ports or the whole hub to charge mode (data lines open but
hub emulates an OEMcharger for charging)
Sync Turn specific ports or the whole hub to sync mode
Biased Detect the presence of a device but it will not sync or charge it
Off Turn specific ports on or off or switch the whole hub on or off (no power
and no data channels open, mimics unplugging the device)
5.4.2 Switching port modes
You can switch between port modes by using our LiveViewer application or by using the CLI. If
you switch a port off then this will stop any connection taking place to the USBdevice and
would mimic unplugging the USB device completely from the host system.
If you are in Sync mode and then switch to Charge mode the USB device will disconnect briefly
whilst the profiling process takes place. Once the profiling has taken place, and a charging
profile is selected, the device will then draw a charge rate, which will be defined by the charging
controller within the USBdevice. The charging profile will limit the maximum amount that the
device is able to draw.
If you are in Off or Charge mode and switch to Sync mode the USB device will disconnect briefly
whilst a data connection is opened, the USBdevice will then become available to the host as if
the USB device is connected directly to the host, and will be able to sync data at a maximum
rate of 5Gbps. The SS15 will also charge the device whilst connected. It is impossible to have a
data connection to a USBdevice without any power negotiating, you can reduce the charging
rates available by disabling CDP (Charging downstream port).
You can disable CDPthrough NVRAMsettings either by going through the hub settings and
turning "Sync charge" off or through the APIand disabling it via code. For example, using the
command line, the instructions would be as below.

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settings_unlock
settings_set sync_chrg 0000000000000000
5.4.3 Charging Profiles
To ensure attached devices charge at their optimum rate, our smart USB hubs come with the
below intelligent charging profiles built in:
0 Intelligent charging algorithm which will select a profile 1-6
1 2.1A (Apple)
2 BC1.2 Standard (this covers the majority of Android™ phones and other devices)
3 Samsung
4 2.1A (Profile 1 but with a longer timeout)
5 1.0A (Typically used by Apple)
6 2.4A (Typically used by Apple)
5.4.4 Firmware
The firmware can be kept up to date using our LiveViewer software. As part of delivering an
easy user experience, our LiveViewer application is now a set-and-forget solution. The
LiveViewer application will discover your USB hub’s firmware and present an update for you.
To update the firmware, first, go to the firmware updater section of LiveViewer. Here you can
see the available Firmware versions to download and install to the hub.
The current firmware version on the hub is displayed in the firmware updater section alongside
the hub's name. This will appear red if a newer version is available or green if it is the most up to
date.

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To install the firmware onto the hub click the hub/ hubs connected that you want to update,
then select the firmware version you want to upgrade to. Once selected press the update
button at the top and the update will commence.
Firmware versions and hardware
We advise not to change the firmware version on any new products you receive as this may
cause compatibility issues and stop your SS15 from functioning.
PRECAUCIÓN
Your SS15 may not function correctly
lDo not install old firmware onto a new product
PRECAUCIÓN
Your Cambrionix Firmware may get corrupted
lDo not interrupt the Firmware update process.
lDo not disconnect the power during the update process.

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5.5. Software
Más productividad y ahorro de tiempo. Cambrionix provides interfaces by which the Hub can
be monitored and managed:
lLiveViewer
lCambrionix Connect
lCambrionix API
lCommand Line Instructions
The SS15 uses string commands to communicate with the host system. These can be sent via
the virtual serial port of the SS15 directly, or the API can be used to provide other protocols that
send translated string commands. LiveViewer can use the API to interact with the devices
through a user-friendly application.
There are three different channels for both our LiveViewer application and the API. The three
channels are Alpha/ Beta and Release. We would recommend using the release version of both
the APIand LiveViewer.
We will push bug fixes and updates through Alpha and then onto Beta before it is merged into
the Release version. If you have found a bug that we have a fix for, the Alpha and Beta releases
may already have addressed these and implemented fixes.
5.5.1 Installing Software
Cambrionix has two pieces of software that can be used to manage the devices and your hub
using different host systems. This section has instructions and information on using our
software on three of the most popular host systems.
Our software is available to download from www.cambrionix.com/software, you will find
software available for Windows™, Mac® and Linux® Systems.
Linux® OS systems tested with our software are Ubuntu 18.04 LTS or Debian 9; some other OS
versions based on the two mentioned will work. Some different Linux® OS versions may work,
but we have not tested with them.
To install on Mac® and Windows™ systems, download the install files from the above link, once
downloaded run the install process and dialogue boxes will help you through installation and
initial set-up.
For Linux® systems, download the install files from the website at the above link. Once
downloaded, you can either install it from the desktop GUI or the command line via:

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sudo apt install ./
after this command you will need to enter the file name that has just been downloaded from
our website.
5.5.2 LiveViewer
LiveViewer is an application downloaded from www.cambrionix.com/products/liveviewer. Once
downloaded and installed on the host computer, LiveViewer allows you to switch the ports on
and off and set the port mode. LiveViewer’s home page shows the following information about
all the ports:
• Status (Attached/disconnected)
• Mode (Charge/Sync/Off)
• Profile (Charging profile)
• Duration (How long the device has been attached)
• End time (Time the battery reaches a threshold (full) level)
• Current (Quick charge current in mA)
• Energy (Present energy rate)
Tick boxes adjacent to each port symbol allow that port mode to be changed when the "enable
port controls" is selected. When the port is in Sync mode, only instantaneous current can be
monitored through LiveViewer. When the port is in Charge mode, the charge profile, current,
energy rate, charge duration and end time are displayed. In addition to individual port
information and control, LiveViewer shows the hub rail voltages, time since switched on, total
current and power, and temperature. Further details on LiveViewer are available on our website.
Configuración de NVRAM
Dentro de su concentrador, hay algunas configuraciones controlables específicas llamadas
"configuraciones de RAM no volátiles", que se conocen como configuraciones de NVRAM. These
control a variety of different settings on your SS15.
Puede navegar a la configuración de NVRAM abriendo LiveViewer y seleccionando el
concentrador al que desea conectarse. Una vez que haya elegido el concentrador conectado,
navegue hasta el ícono a continuación en la parte superior derecha de la pantalla desde
LiveViewer y luego haga clic en Avanzado en la parte inferior de la página
Una vez que haya presionado avanzado, lo llevará a la página de configuración avanzada donde
puede ver y cambiar la configuración de NVRAM, incluida la reversión a la configuración
predeterminada de fábrica.