CAMBRIONIX SuperSync15 User manual

Manual de usuario traducido
SS15
2023-01
© 2022 Cambrionix Ltd. Todos los derechos reservados.
ES

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1. Table of Contents
1. Table of Contents 1
2. Your SS15 at a glance 3
2.1. Key Features 3
3. Safety 4
3.1. Signal word panel 4
3.2. Safety alert symbol 5
3.3. Pictograms 5
3.4. Product modification 5
3.5. Power supply 6
3.6. Storage and Installation 7
4. Getting Started 8
4.1. Opening your product 8
4.2. What's Included 8
4.3. Conexión a la red eléctrica 9
4.4. Conexión al host 9
4.5. Charging 9
4.6. Cables 10
4.7. Registration 10
4.8. Help and Support 10
5. Using your SS15 11
5.1. Using without connecting to host 11
5.2. Using when connected to host 11
5.2.1 Connecting the Hub to a host computer 11
5.2.2 Charging 11
5.2.3 Data Transfer 12
5.2.4 Protocolo e interfaz de comunicación 12
5.3. Scalability 14
5.4. Manage Ports & Your SS15 15
5.4.1 Port Modes 15
5.4.2 Switching port modes 15
5.4.3 Charging Profiles 16
5.4.4 Firmware 16
5.5. Software 18
5.5.1 Installing Software 18
5.5.2 LiveViewer 19

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5.5.3 Cambrionix API 20
5.5.4 Updating Software 20
5.5.5 Removing Software 21
5.5.6 Command Line Instructions (CLI) 22
5.6. Cleaning your SS15 23
6. Product Specifications 24
6.1. Requisitos de la alimentación entrante 24
6.2. Potencia de salida 24
6.3. Valores de riel de bandera de error 24
6.4. Especificaciones físicas 24
6.5. Información empaquetada 25
6.6. Consumibles y realización de pedidos 25
6.7. Power Supply 26
7. Troubleshooting 28
7.1. Initial troubleshooting tips 28
7.2. Logging through LiveViewer 28
7.3. Fallo de hardware 28
7.4. Device connection. 29
7.5. Hub connection issues 30
7.6. No GUI 31
7.7. Software troubleshooting 32
8. Disposal 33
9. Returns and Damaged Products 34
9.1. What do I do if my order arrives and something the product is
faulty or is physically damaged? 34
9.2. What happens after I have requested a Return? 34
10. Compliance and Standards 35

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2. Your SS15 at a glance
The SS15has been designed primarily for desktop use, being highly compact and quiet. It
provides 10W of charging power to each of its 15 x USB 3.2 Gen 1 Tipo-A ports, allowing mobile
devices to be charged quickly, safely and reliably. All ports can be controlled using Cambrionix
software to enable charging and data transfer while monitoring important port and device
information.
The SS15 can charge attached USB devices without using a local computer, and our intelligent
charging algorithm allows almost any device to be charged at its optimum rate (up to 2,1A). The
firmware can be updated to enable new charging profiles, ensuring the SS15 can charge the
latest devices. It is ready to charge out-of-the-box and sync devices when attached to a host
computer.
When a local (host) computer is connected, the host can control the operation of the ports
using available software. Device charging and synchronisation can be monitored through
Cambrionix’s LiveViewer App, the Application Programming Interface (API) or Command Line
Interface (CLI). Cambrionix’s free monitoring and control software can be downloaded from
www.cambrionix.com/software
2.1. Key Features
Up To
5Gbps
per Port
Up To
2,1A
per Port
Up To
85
Devices
Transfer Data Seamlessly Power Scalability
Each high-speed port can
transfer data up to 5Gbps
Each port can charge devices
up to 2,1A (10W)
Up to 85 devices can be
connected at once using
multiple hubs

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3. Safety
This user manual is for informational purposes only, it contains information for the start-up and
operation of this product. Note: the contents and the product described are subject to change
without notice. To avoid injuries and damage, observe the safety instructions in the user
manual.
This manual has been arranged to follow IEC/ICEE 82079-1 standard. This is to facilitate the
easier understanding and location of information relating to the SS15. Any errors or omissions
can be reported using our support ticket system (seeHelp and Support). This way, any issues
can be collected and fixed.
Understanding and observing the instructions in this user manual are prerequisites for
hazard-free use and safety during operation. This user manual cannot cover all possible
applications. If you would like additional information or if problems arise that are not
sufficiently addressed in this manual, please ask your distributor or contact us directly using
the means preferred, which are located on the back cover of this manual.
PRECAUCIÓN
Personal Injury and Damage to the product
lObserve the safety instructions in this user manual
3.1. Signal word panel
Depending on the probability of serious consequences, potential dangers are identified with a
signal word, the corresponding safety colour, and if appropriate, the safety alert symbol.
PRECAUCIÓN
Indicates a potentially hazardous situation that, if not avoided, may result in moderate
or minor (reversible) injury.
PRECAUCIÓN
Indicates a potentially hazardous situation which, if not avoided, may result in damage
to the product and its functions, or to property in its proximity.

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3.2. Safety alert symbol
Use of the safety alert symbol indicates a risk of injury.
Observe all measures that are marked with the safety alert symbol in order to avoid
injury
3.3. Pictograms
Warning Signs
Electrical hazard Fire Hazard
Mandatory action signs
Read operating instructions Mandatory regulation
3.4. Product modification
Cambrionix products are designed and manufactured to meet the requirements of UK and
International safety regulations. Modifications to the product could affect safety and render
the product non-compliant with relevant safety standards, resulting in injury or damage to the
product.
PRECAUCIÓN
An electric shock or personal injury may occur
lDo not modify the product in any way.
lDo not dismantle the product.

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PRECAUCIÓN
Fire, or personal injury may occur
lDo not obstruct air vents on the product.
lDo not cover the product in combustible material.
PRECAUCIÓN
Damage to your product may occur
lDo not bend or compress any part of the product.
3.5. Power supply
This section describes the safety precautions you must follow when using the power supply.
PRECAUCIÓN
An electric shock or personal injury may occur
lDo not use a damaged power cord or plug, or a loose power socket.
lDo not touch the power plug with wet hands.
lDo not allow liquids to come into contact with the unit or power supply.
PRECAUCIÓN
Damage to your product may occur
lDo not short circuit the Power Supply Unit (PSU) supplied with your
product.
lDo not disconnect the power cord while the product is being used.
lDo not bend or pull the power cord with excessive force.
lDo not use a power supply that exceeds the power supply specifications
within this manual

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3.6. Storage and Installation
This section describes safety precautions you must follow when installing and storing your
SS15.
PRECAUCIÓN
An electric shock or personal injury may occur
lDo not place the power cord near heat sources.
lConnect the plug to an earthed socket.
PRECAUCIÓN
Damage to your Cambrionix product may occur
lOperate the product only in an environment where the ambient
temperature is inside the operating temperature range.
lOperate the product only in an environment where the relative humidity is
inside the operating range.
lBe careful not to leave the power cord underneath a heavy object.
PRECAUCIÓN
Overheated power sockets may cause a fire
lDo not overload the power socket that your hub is connected to.
lInsert the power plug all the way into the socket so that it is not loose.

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4. Getting Started
This manual provides a reference for end-users installing for the first time and using their hub
after that. As well as a guide for product safety-related information.
The SS15 is intended to be used in an indoor static environment in which the environment falls
within the tested specifications to provide charge, sync and management functionality. Please
see the physical specifications section of this manual for information on the environment
specifications.
4.1. Opening your product
When you have received your product, please check the packing slip to ensure all contents and
quantities are correct before opening. This is to avoid retesting and repackaging any items that
are not required.
When opening the packaging, use a suitable method to open the box i.e, do not use a knife. This
is to ensure the product is not damaged.
PRECAUCIÓN
Personal Injury and Damage to the product
lThere will be a sticker on the hub advising you to read the User manual before use.
This will need to be removed before use as it may be covering host ports, vents
etc.
4.2. What's Included
lUSB 3.2 Gen 1 Tipo-A Cable (to provide communication between the host system and
hub)
lSS15 Hub
l2m Mains power cable (Country specified on order including fuse for the UKplugs)
lPower Supply Unit
Parte Descripción número de parte
USB 3.2 Gen 1 Tipo-A updater cable 200344
Unidad de fuente de alimentación 200421

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Parte Descripción número de parte
Reino Unido cable de alimentación 200144
Cable de alimentación de EE. UU. 200327
Cable de alimentación de la UE 200329
Cable de alimentación australiano 200337
Cable de alimentación IND 200341
4.3. Conexión a la red eléctrica
Connect the Power Supply Unit (PSU) to the hub using the DIN de 4 pines plug. Conecte el cable
de alimentación a la fuente de alimentación. Siempre cumpliendo las normas de seguridad
locales, conecte el cable de alimentación a la toma de corriente de 100 – 250VCA y encienda el
hub utilizando el pequeño interruptor de alimentación adyacente al conector de entrada de
alimentación del hub. Cuando el dispositivo está encendido, se iluminará un LED rojo junto a la
entrada de alimentación. El hub ya está listo para cargar los dispositivos conectados.
Se deben realizar inspecciones periódicas de los cables de alimentación y de cualquier cable
USB para detectar cualquier signo de daño. Si encuentra algún daño, reemplace el cable dañado
antes de seguir usándolo.
4.4. Conexión al host
Once the power is connected, connect the SS15 to your host system using a USB 3.2 Gen 1 Tipo-
A cable. El uso de un cable de host incorrecto puede dar lugar a que el hub y todos los puertos
posteriores no sean reconocidos por su host.
Please note that USB specifications require a minimum 100 mA charge current to be delivered
during data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP
port, the device can draw up to 2,1A while transferring data.
4.5. Charging
Your SS15 will allow your device to charge at the maximum rate possible up to 2,1A. The way
that charging takes place is the SS15 will provide the device with a capability to charge and the
devices USB charging controller will determine the maximum amount of charge it wants to
draw down.