CAN Move5000 User manual

Essential Plus.
Merchant Terminal Guide.
Model: Move5000 with PC-EFTPOS integration

Contents
Support 3
Oine Authorisation over the Floor Limit 3
Stationery orders 3
Service Response Time 3
Geing to know your Essential Plus terminal 4
Integrating the Essential Plus terminal with your POS 6
4G/3G backup 6
Status bar 7
Terminal and base pairing 7
Key functions 8
Terminal functions menu 8
Power ON/OFF and Reboot 8
Purchase 9
Purchase - Contactless (total purchase amount less than $100) 9
Purchase - Contactless (total purchase amount above $100) 9
Purchase – Swipe and EMV with PIN/Signature 9
Purchase with cash out 9
Cash out 10
Refund 10
MOTO (Mail Order/Telephone Order) 10
Selement – Manual Selement 10
Cumulative (Pre-Selement) Totals 10
Shi Totals Request 11
Store and Forward (SAF) 11
Obtaining a duplicate receipt 11
Seing the manager refund limit 11
Changing your password 11
Forgoen Password 11
Basic troubleshooting 12
Common Terminal Error Messages 12
Charging the baery 14
Changing the receipt roll 15
Training mode instructions 16
2

For support, please call the dedicated CommBank Merchant helpdesk on 1800 230 177,
24 hours a day, 7 days a week.
When calling the Helpdesk, please make sure you have the following information ready:
• Terminal ID (located at the top of your merchant receipt)
• Trading name
• Trading address
• Trading phone number
Oine Authorisation over the Floor Limit
For oine authorisation on all over floor limit debit card transactions, please call 1800 813 700.
For oine authorisation on all over floor limit credit card transactions, please call 13 26 36.
Stationery orders
For stationery orders please visit eposstationery.evolveshop.com.au or call 1800 230 177.
If placing an order online, please ensure you have your CommBank Merchant ID and trading address
Post Code available to sign in.
Service Response Time
CommBank will endeavour to replace a faulty terminal within:
• 4 business hours in all locations except remote areas.
• 3 to 5 business days for remote areas. A remote area is not serviced by a
technician and only phone support is available.
For more information on CommBank merchant services, please visit
commbank.com.au/merchantservices
Support
3

Geing to know your
Essential Plus terminal
Contactless
Landing Zone
Touch Screen
Terminal Display
Alphanumeric
Keys
Feed Key
Chip Card
Reader
OK/Power On Key
Menu Key
Cancel Key
Clear Key
Printed Paper
Swipe Reader
4

Parts and cables
Terminal base for charging and cable connection
3 metre OCLR232 EFT30 Cable USB Type B to Type A 3m straight Cable
Charging cable for terminal base
5

Integrating the Essential Plus
terminal with your POS
4G/3G Backup
The Essential Plus terminal can integrate with your PC-EFTPOS-certified POS system by the
following two methods:
• Using the serial cable (OCLR232 EFT30 Cable) which should connect to
either the COM0 or COM1 port on the boom of the base
• Using the USB cable (USB Type B to Type A Cable) which should be connected
to the USB type B Jack of the base
If the Point Of Sale loses internet connection, the Essential Plus terminal can fall back to 4G/3G
connection via the internal modem in the terminal. The PC EFTPOS client on the POS will need to be
configured to use the terminals 4G/3G fall back capability for 4G/3G backup to work.
Serial
USB
6

Terminal and base pairing
The terminal will come paired with the base that is provided.
Note: to avoid any issues please take care to ensure you place the terminal back on the base it
was installed with. The terminal will not function correctly if it is placed on a dierent base.
Status bar
When the terminal is powered-on, the terminals’ Operating System provides data to display the
Status Bar as follows, and consisting of the information as described below.
Information Indicator Description
System Date and Time
17 : 56
09/03/2018
This shows the current system time and date.
Power Condition This indicates that the terminal is connected to
mains power.
Baery Level This is the charge level on the portable device and
indicates whether or not the baery is currently charging.
Bluetooth Icon
This is the status of the Bluetooth link between the
portable device and the base.
Note: The manufacturer’s recommended maximum
operating distance for Bluetooth connectivity is 70m.
This indicates there is a weak Bluetooth signal between
the terminal and the base.
This indicates the terminals has lost Bluetooth
connection with the base.
17 : 56
09/03/2018
No Sim
7

Terminal functions menu
Provided below is a Menu Map to assist you with navigating through the terminal.
Power ON/OFF and Reboot
To POWER ON, simply place the terminal on its base (with the base’s external power cable plugged in)
and it will power up automatically. Alternatively, hold down the [OK] key while the terminal is o the
base with a suciently charged baery. To POWER OFF, remove the terminal from its base and hold
down both the [FUNC] and [CLEAR] keys at the same time.
To REBOOT, place the terminal on its base and hold down both the [FUNC] and [CLEAR] keys on the
terminal at the same time.
EFTPOS MENU
1. Details
DETAILS MENU
1. CATID
2. CAIC
3. Options
OPTIONS MENU
7. Cash Out
PC EFTPOS MENU
1. EFTPOS
TERMINAL MENU
1. Configure
2. Passwords
3. Reboot
4. Oine Trans
CONNECTIONS
1. Diagnostics
2. Configure
SPECIAL
FUNCTIONS
1. Refund Limit
2. CTLS Receipt
3. Reset_RSA
CONFIGURE
MENU
2. Audible Tone
3. LCD Contrast
4. TMS Logon
5. Self Test
PASSWORDS
MENU
1. Manager
2. Operator
OFFLINE
TRANS
2. Unsent Trans
3. Failed Trans
4. Idle Timer
EFTPOS MENU
3. Special Functions
Key functions
MAIN MENU
1. EFTPOS
2. Terminal
4. PC EFTPOS
5. Connection
8

Purchase – Contactless (total purchase amount less than $100)
1. Initiate a Purchase transaction on the POS
2. If tipping enabled, enter tip and press [OK] or to bypass just press [OK]
To enable tipping, please contact the CommBank 24Hr Merchant Helpdesk on 1800 230 177
3. Tap the card on the contactless reader once “Present Card” sign is displayed
4. Transaction is approved
Purchase - Contactless (total purchase amount above $100)
1. Initiate a Purchase transaction on the POS
2. If tipping is enabled, enter tip and press [OK] or to bypass just press [OK]
To enable tipping, please contact the CommBank 24Hr Merchant Helpdesk on 1800 230 177
3. Tap card on the contactless reader once “Present Card” sign is displayed
4. Enter PIN and press [OK]
5. Transaction is approved
Note: For contactless transactions, the merchant receipt will only be printed if a signature is required
(based on the terminal and contactless card processing rules). A customer copy or a duplicate receipt may
be printed on request.
Purchase – Swipe and EMV with PIN/Signature
1. Initiate a purchase transaction on the POS
2. If tipping enabled, enter tip and press [OK] or to bypass just press [OK]
To enable tipping, please contact the CommBank 24Hr Merchant Helpdesk on 1800 230 177
3. Swipe or insert the card
4. Select the account by pressing the function keys below the CHQ, SAV, CR text
5. Enter PIN or press [OK] for signature (Note: signature is only for credit transactions)
6. Wait for processing to be completed
7. Remove card when prompted by the terminal
8. Verify signature if it is a signature transaction. Press [YES] to approve or [NO] to decline
9. Transaction is approved and merchant copy of the receipt is printed
10. Press [YES] to print customer copy or [NO] to suppress
Purchase with cash out
1. Initiate a purchase with cash out transaction on the POS
2. If tipping enabled, enter tip and press [OK] or to bypass just press [OK]
To enable tipping, please contact the CommBank 24Hr Merchant Helpdesk on 1800 230 177
3. Swipe or insert the card
4. Select the account by pressing the function keys below the CHQ or SAV text
5. Enter PIN and press [OK]
6. Wait for processing to be completed
7. Transaction is approved
8. Remove card when prompted
9

Cash out
1. Initiate a cash out transaction on the POS
2. Swipe or insert the card
3. Select the account by pressing the function keys below the CHQ or SAV account
4. Enter PIN and press [OK]
5. Wait for processing to be completed
6. Transaction is approved
7. Remove card when prompted
Refund
1. Initiate a refund transaction on the POS
2. If prompted by the terminal, enter the operator password or the manager password and press [OK]
3. Swipe, insert or tap the card
Note: Remainder of refund transaction flow is the same as that of a purchase transaction.
MOTO (Mail Order/Telephone Order)
MOTO is the ability to process credit card transactions when the card is not present.
1. Initiate a MOTO transaction (enter the complete card number, expiry date, and CCV) on the POS
2. Transaction type defaults to Credit, press [OK]
3. Wait for processing to be completed
4. Transaction is approved
Selement – Manual Selement
Selement will occur automatically at 9:45pm AEST daily if a manual selement is not performed.
Only one Selement can be performed per day.
1. Initiate selement on the POS
2. Wait for processing to be completed
3. Selement report is printed
Note: The terminal can also typically be set via the POS to automatically sele every day at a particular
time. Auto-Selement cannot occur between 22:00 and 0:00 AEST.
Cumulative (Pre-Selement) Totals
Cumulative Totals indicate the amount transacted through the terminal since the last Selement
was processed. A Cumulative total can be done any number of times.
1. Initiate pre-selement on the POS
2. Wait for processing to be completed
3. Pre-selement report is printed
10