VeriFone V240m User manual

11
Getting Started
Your
Verifone V240M
installation
and user guide

2
Contents
Getting Started .............................................................................................................. 3
●Unboxing Your Terminal .................................................................................. 4
●How to use this guide ....................................................................................... 5
●Power Up and Activate ………............................................................................ 6
Connecting to WiFi ……….............................................................................................. 7
Processing Transactions ............................................................................................ 13
●Sale Process ……….............................................................................................. 13
●Refund Process ….............................................................................................. 17
●Performing a Reconciliation ............................................................................ 20

Welcome to DNA Payments!
Thank you for ordering the Verifone V240m payment terminal. In this guide you will find instructions on how to
set up and use your V240m terminal. For security reasons, your terminal is locked. This guide explains how to
unlock and activate your terminal, and how to perform transactions.
Step 1
3
NOTE
You will require your Merchant Number, which can be found within your welcome pack or e-mail

Unboxing Your Terminal
Step 2
4
A durable, affordable and portable device with integrated printer, the V240m expands the definition of
point of sale. With flexible connectivity options to accommodate any business need, this smart and
affordable touchscreen portable payment device is the perfect on-the-go solution.
It is available from DNA Payments for use throughout the UK & Ireland.
Before starting to use your terminal, it is recommended that you take a few moments to check the
contents of the box. Every V240m package should include:
• V240m Terminal
• Docking Station
• UK Power cable and adaptor
• Ethernet Cable (Only required if using Bluetooth)
• Thermal Paper Roll x2 (One will be pre-installed)

How to use this guide
The next few pages are designed to get your new terminal activated, connected to Wifi (optional)
and processing your first transaction(s).
Step 3
5
Customer Support Hours
Should you need any additional equipment, such as another docking station, more receipt rolls or an
ethernet cable, then please do not hesitate to get in touch.
For some FAQ’s on how to use the terminal, you can head to our Main Website.
Days:
Hours Covered:
Monday - Saturday
08:00 – 23:00
Sunday & Bank Holidays
10:00 – 17:00
Christmas Day
Closed
DNA Payments Customer Support
Phone: [phone]
We know that not everything goes according to plan first time, so if you experience any problems at all
with your new terminal, please contact our customer support team on the details below.
Email: [email protected]

Power Up and Activate
Step 4
6
Connecting to WiFi (continued)
Plug the power
supply into the power
slot of the V240m
base unit
1
The V240m will
initialise
3
When you see the
“Terminal Locked”
screen, key in your
Merchant Number as
the password and
press the green
key
4
Place the V240m
terminal onto the
base unit, and switch
power on
2
Press this key twice
more until the Sale
screen is displayed
5
TERMINAL READY
You are now ready to Process Transactions

Your V240m terminal is pre-configured to use 3G mobile network for communications. This will allow you
to authorise sales immediately.
You can also enable Wi-Fi as the primary communications method. This will allow the device to use Wi-Fi in
preference to 3G.
To enable Wi-Fi, please follow the steps below:
Step 5
Press the main logo
at the top of the
screen to enter the
Main Menu
1
On Main Menu (1/2)
press the down arrow
2
7
Connecting to WiFi

Connecting to WiFi (continued)
Step 5
Press 1 on the
keypad, or select
Configuration using
the touchscreen
3
Enter the Supervisor
Password. The
default is 1234
4
Press 1 on the
keypad, or select
Communication
using the touchscree
5
You should now see
the Communication
Panel
This is a long menu
with multiple
options
6
8

Connecting to WiFi (continued)
Step 5
Drag the screen
downwards (swipe up
from bottom to top)
until you see
Configuration. Select
this using the
touchscreen
7
Select Network
Interface using the
touchscreen
8
Select Wi-Fi using the
touchscreen
9
Select Wi-Fi Scan
10
9

Connecting to WiFi (continued)
Step 5
Select your desired
network from the list
of networks that have
been found
11
Select Add
12
Select Pre-Shared
Key (PSK)
13
10