VeriFone V240m User manual

11
Getting Started
Your
Verifone V240M
installation
and user guide

2
Contents
Getting Started .............................................................................................................. 3
●Unboxing Your Terminal .................................................................................. 4
●How to use this guide ....................................................................................... 5
●Power Up and Activate ………............................................................................ 6
Connecting to WiFi ……….............................................................................................. 7
Processing Transactions ............................................................................................ 13
●Sale Process ……….............................................................................................. 13
●Refund Process ….............................................................................................. 17
●Performing a Reconciliation ............................................................................ 20

Welcome to DNA Payments!
Thank you for ordering the Verifone V240m payment terminal. In this guide you will find instructions on how to
set up and use your V240m terminal. For security reasons, your terminal is locked. This guide explains how to
unlock and activate your terminal, and how to perform transactions.
Step 1
3
NOTE
You will require your Merchant Number, which can be found within your welcome pack or e-mail

Unboxing Your Terminal
Step 2
4
A durable, affordable and portable device with integrated printer, the V240m expands the definition of
point of sale. With flexible connectivity options to accommodate any business need, this smart and
affordable touchscreen portable payment device is the perfect on-the-go solution.
It is available from DNA Payments for use throughout the UK & Ireland.
Before starting to use your terminal, it is recommended that you take a few moments to check the
contents of the box. Every V240m package should include:
• V240m Terminal
• Docking Station
• UK Power cable and adaptor
• Ethernet Cable (Only required if using Bluetooth)
• Thermal Paper Roll x2 (One will be pre-installed)

How to use this guide
The next few pages are designed to get your new terminal activated, connected to Wifi (optional)
and processing your first transaction(s).
Step 3
5
Customer Support Hours
Should you need any additional equipment, such as another docking station, more receipt rolls or an
ethernet cable, then please do not hesitate to get in touch.
For some FAQ’s on how to use the terminal, you can head to our Main Website.
Days:
Hours Covered:
Monday - Saturday
08:00 – 23:00
Sunday & Bank Holidays
10:00 – 17:00
Christmas Day
Closed
DNA Payments Customer Support
Phone: [phone]
We know that not everything goes according to plan first time, so if you experience any problems at all
with your new terminal, please contact our customer support team on the details below.
Email: [email protected]

Power Up and Activate
Step 4
6
Connecting to WiFi (continued)
Plug the power
supply into the power
slot of the V240m
base unit
1
The V240m will
initialise
3
When you see the
“Terminal Locked”
screen, key in your
Merchant Number as
the password and
press the green
key
4
Place the V240m
terminal onto the
base unit, and switch
power on
2
Press this key twice
more until the Sale
screen is displayed
5
TERMINAL READY
You are now ready to Process Transactions

Your V240m terminal is pre-configured to use 3G mobile network for communications. This will allow you
to authorise sales immediately.
You can also enable Wi-Fi as the primary communications method. This will allow the device to use Wi-Fi in
preference to 3G.
To enable Wi-Fi, please follow the steps below:
Step 5
Press the main logo
at the top of the
screen to enter the
Main Menu
1
On Main Menu (1/2)
press the down arrow
2
7
Connecting to WiFi

Connecting to WiFi (continued)
Step 5
Press 1 on the
keypad, or select
Configuration using
the touchscreen
3
Enter the Supervisor
Password. The
default is 1234
4
Press 1 on the
keypad, or select
Communication
using the touchscree
5
You should now see
the Communication
Panel
This is a long menu
with multiple
options
6
8

Connecting to WiFi (continued)
Step 5
Drag the screen
downwards (swipe up
from bottom to top)
until you see
Configuration. Select
this using the
touchscreen
7
Select Network
Interface using the
touchscreen
8
Select Wi-Fi using the
touchscreen
9
Select Wi-Fi Scan
10
9

Connecting to WiFi (continued)
Step 5
Select your desired
network from the list
of networks that have
been found
11
Select Add
12
Select Pre-Shared
Key (PSK)
13
10

Connecting to WiFi (continued)
Step 5
Using the terminal keypad, enter the WiFi password and press OK on the
touchscreen to submit it.
You will need to press a key several times to cycle through all assigned letters.
Remember that this password will be case-sensitive.
Check the network details are correct and press Add on the touch screen
14
Select Save
15
Select OK
16
11

Connecting to WiFi (continued)
Step 5
Select Yes
17
Select OK
18
Press the RED Cancel
button 6 times until
you reach the Sale
screen
19
12

Once you have powered up and activated your V240m, charged it sufficiently and established
a connection, you are now ready to take your first payment. To do so, please follow the steps outlined
below:
Step 6
While the terminal is
on the main screen,
key in the amount for
the sale and press
key
1
If Tip is configured,
select if tip required.
This screen will not be
shown if tip is not
enabled.
2
13
Processing Transactions
Sale Process

Sale Process (continued)
Step 6
If you selected it,
enter the tip amount
3
Total = Amount + Tip
4
Insert chip card or
swipe card or tap
contactless card.
The remainder of
these steps assume
that a chip card has
been presented. The
contactless process
will be quicker, and
swiped cards will
need you to verify the
cardholder's
signature
5
If Cashback is
enabled, you will be
prompted to ask if
Cashback is required.
This will only show if
it is enabled AND if
the inserted card is
configured to allow
Cashback
6
14

Sale Process (continued)
Step 6
If selected, enter
Cashback amount
7
Total = Amount +
Cashback
8
If the card was
inserted, enter the
PIN number
9
The terminal
connects to your
Acquirer and
provides a result of
the Authorisation;
Approved, Declined
etc
10
15

Sale Process (continued)
Step 6
The first receipt
printed is your
Merchant Copy,
which should be
retained for your
records
11
You can then choose
whether to print
a Cardholder Copy
12
When all required
receipts have been
confirmed and
printed, the terminal
will prompt to
remove the card.
When this is done,
the transaction is
complete
13
16

Refund Process
Step 6
Touch the main logo
at the top of the
screen
1
This will show the
main menu, select
Onetime
Transactions then
Select Refund
2
Enter the Supervisor
password
3
Enter the Refund
amount and press
key
4
17

Refund Process (continued)
Step 6
Present, insert or
swipe the payment
card, or, key enter
the card number for
MOTO
5
The refund will be
presented to the
Acquirer and
approved
6
You will need to
retain the first receipt
for your records
7
If selected, the
second receipt is to
be given to the
customer
8
18

Refund Process (continued)
Step 6
If the card was
inserted, it should
now be removed
9
The terminal will
return to the main
screen
10
19

BEST PRACTICE
You should complete a Reconciliation at the end of every trading day. This will help to ensure that
the transactions you have processed are settled into your bank account as quickly as possible
Step 7
Touch the main logo at
the top of the screen
1
Select Reports from
the menu and enter
the Supervisor
password
2
20
Performing a Reconciliation