Moneris iWL255 User manual

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This manual shall not wholly or in part, in any form or by any means, electronic, mechanical, including photocopying, be reproduced
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This guide is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect,
incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither
Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or
make any representation regarding the use or the results of the use of the information, content and materials contained in this
guide in terms of their correctness, accuracy, reliability or otherwise.
Your Gift card processing is governed by your Moneris Gift Program Agreement with Moneris. Your Loyalty card processing is
governed by your Moneris Loyalty Program Agreement with Moneris. Your credit and/or debit card processing is separately
governed by the Terms and Conditions of your Moneris VISA Merchant Agreement, your Moneris MasterCard Merchant Agreement,
your Moneris Discover Merchant Agreement, your Moneris UnionPay International Merchant Agreement, your Moneris American
Express Merchant Agreement, and/or your Interac Merchant and Terminal Agreement (collectively the “Merchant Agreements”),
as applicable with Moneris. It is the merchant’s responsibility to ensure that proper card processing procedures are followed at
all times. Please refer to your Merchant manuals and the Terms and Conditions of your Merchant Agreement(s) for details. The
Moneris Merchant Operating Manual is available for free download at moneris.com/support.
(01/17)
(01/17)
MONERIS®iWL255
Reference Guide

1
Contents
Record your Moneris merchant ID here:
Need help?
Web: moneris.com/support
Toll-free: 1-866-319-7450
Setting up Your Terminal 5
Before you get started 6
Hardware setup 8
Charging the battery 9
Communications setup 12
Confirming the status indicators 12
Configuring the APN setting 13
Communications troubleshooting 14
Error messages 14
Installing or re-installing the SIM card 15
Other issues 16
Initialization and logon 17
Charging the battery after first initialization/logon 18
Additional options 19
Printing the contactless logo on contactless transaction receipts 19
Enabling Tip Entry, Cashback, or Invoice Number 19
Changing printer options 20
Changing the terminal language 20
Enabling loyalty and gift cards 21
Enabling tip entry (gift cards) 21

32 MONERIS® IWL255: REFERENCE GUIDE
Using Your Terminal 23
Moneris iWL255 Long-Range Mobile 24
Terminal keys and hardware 25
Wireless communication 26
3G status indicators 26
Signal strength indicator 27
Battery use 28
Helpful hints 28
Battery status indicators 28
Standby mode 29
Power on 29
Power off 29
Card types 30
Cardholder verification 31
Cardholder verification methods (CVM) 31
Cardholder verification limit 32
Card entry options 33
Insert: Chip cards 33
Swipe: Magnetic stripe cards 33
Wave/Tap: Contactless cards 34
Contactless Transaction Limit (CTL) 34
Manual card entry 35
Transactions 36
General guidelines 36
Admin code shortcuts 37
Purchase [100] 37
Partially Approved Purchase 38
Refund [101] / VOID–Purchase [106] / VOID–Refund [107] 38
Pre-Authorization [102] 39
Cheque Authorization [105] 39
Advice using Sequence Number [103] / Force Post [103] 40
Advice List [109] 40
Balance Inquiry [110] 41
Prompts without tip entry 42
Merchant prompts: Purchases/Pre-Auths/Refunds/Voids 42
Merchant prompts: Cheque Authorizations 44
Merchant prompts: Advices/Force Posts 45
Customer prompts 47
Prompts with tip entry 49
Merchant prompts: Purchase with tip entry enabled 49
Customer prompts: Purchase with tip entry enabled 51
Receipts 54
Signing credit card receipts 54
Reprinting receipts 54
Card masking 54
Contactless transactions 55
Receipt samples 55
Pre-Auth Receipt 55
Original Receipt 55
Partial Approval Receipt 56
Reports 57
Masking on reports 57
Reprint Merchant receipt [66] 57
Clerk Subtotals Report [82] 57
Current Batch Totals Report [99] 58
Merchant Subtotals Report [95] 58
Pre-Auth List [62] 59
Balance Inquiry Report [94] 59
Configuration Report [16] 59
Tip Totals Report [96] 60

54 MONERIS® IWL255: REFERENCE GUIDE
Admin functions 61
Logon [02] 61
Logoff [03] 61
Re-Initialization [01] 61
End-of-day process 62
Merchant close 62
System close 63
Troubleshooting 64
Error messages 64
Equipment issues 68
Merchant support 69
SETTING UP YOUR TERMINAL 5
Admin functions 41
Logon [02] 41
Logoff [03] 41
Re-Initialization [01] 41
End-of-day process 42
Merchant close 42
System close 43
Troubleshooting 44
Error messages 44
Equipment issues 48
Merchant support 75
SETTING UP YOUR TERMINAL
Setting up
Your
Terminal
5
In this section, we go over everything you need to know
to set up your iWL255 terminal.
You can also view our setup videos online at
moneris.com/support.

76
Before you get started
1. Please confirm that you received the following items in your Welcome Kit. See page 7.
2. Make sure you have the following information:
• Your 13-digit Moneris Merchant ID (found in your Useful Information Email).
• Settlement responsibility (found in your Useful Information Email): System Close
(Moneris automatically closes your batch at the end of each day) or Merchant Close
(you are responsible for closing your batch at the end of each day).
• The name of your wireless network provider (found in your Order confirmation Email
from Moneris).
• Optional features e.g. gift cards, loyalty cards, Ernex Terminal ID (found in your
Moneris Gift & Loyalty Welcome Letter).
If any of the above required elements are missing, please call Moneris Customer Care
toll-free at 1-866-319-7450.
3. Proceed to Hardware setup on page 8.
iWL255
TERMINAL
AND
SIM CARD
(installed
in terminal)
CHARGE-ONLY BASE
AND POWER CABLE
PAPER
ROLL
POS ADMIN
CARD
UP
UP
UP
UP
DIRECT-TO-TERMINAL
CHARGE CABLE
MONERIS® IWL255: REFERENCE GUIDE SETTING UP YOUR TERMINAL
Administrative card Carte de gestion
POS TPV
4519 0000 0000 0000

98
Hardware setup
Follow these instructions to set up your terminal hardware.
PRINTER LATCH
(PULLED UP)
PAPER ROLL
PAPER
(EXTENDED)
FACEPLATE
SIM
card
12345
12345
12345
12345
AA1234567
Install the paper roll
a. Lift the printer latch up, and then pull back to open the
lid and expose the paper well.
b. Insert the paper roll into the paper well with the loose
end unrolling from the bottom of the roll toward the
front of the terminal.
c. Unroll enough paper to extend at least one inch (2.5 cm)
past the faceplate.
d. Close the lid, and press down to snap it back into place so that the extended paper
is pressed securely against the closed lid and the faceplate.
Note: To advance the paper from the printer when the lid is closed, you must press
and hold down the yellow key when the terminal is powered on. DO NOT
attempt to manually advance the paper by pulling it as this will damage the printer.
e. Proceed to Charging the battery on page 9.
MONERIS® IWL255: REFERENCE GUIDE SETTING UP YOUR TERMINAL
1. Charge the terminal’s internal battery using one of the following methods:
• Charge-only base (see below)
• Direct-to-terminal charge cable (see page 10)
Recommendations: Always plug the power cable into the power source last to avoid
power surges. Use a power bar equipped with surge protection where possible. Do not use
the power cable from your existing terminal, as it may damage your new terminal.
Important: You must use the exact power adaptor and cables provided by Moneris
to work with the Moneris iWL255 terminal and base. Failure to do so may affect the
operability of, or cause damage to, the equipment.
POWER
PORT
TERMINAL
BASE
LEADS
PRONG
Charging the battery
Using the charge-only base
a. Locate the base’s power cable.
b. Insert the power cable connector into the small circular
port (power) at the back of the base.
Note: The back of your base may not appear exactly as
depicted here. The ports, except the power port, may not
be visible or may be capped.
c. Plug the other end of the cable into a working power
outlet.
d. Dock the terminal on the base (ensure that the contacts
slot on the underside of the terminal fits securely over
the leads prong on the base).
e. When the terminal powers on, proceed to step 2 on page 11.

1110
FLAP (CLOSED)
PORT
FLAP
(OPEN)
UP
Using the direct-to-terminal charge cable
a. Locate the direct-to-terminal charge cable.
b. Locate the small flap on the left side of the terminal.
c. Gently lift and then shift the flap aside to expose the
micro-USB port.
d. Insert the direct-to-terminal cable connector into the
port.
e. Plug the other end of the cable into a working power outlet.
f. When the terminal powers on, proceed to step 2 on page 11.
MONERIS® IWL255: REFERENCE GUIDE SETTING UP YOUR TERMINAL
2. Wait for TERMINAL SETUP REQUIRED to appear. (This should take about 60 seconds.)
3. Locate the Battery icon appearing at the top of the terminal screen in the header:
Note: Some or all of the five bars in the icon may be grey depending on the battery’s
current charge level. The other icons appearing in the header may be different on your
terminal depending on the wireless carrier that your terminal is currently configured
to use.
4. Wait for the Battery icon to indicate a charge of 100% (when this happens, all five bars
in the icon will be coloured, and the bars will cease to blink). This may take about three
hours.
Note: The “plug” portion of the icon displays only if the terminal is connected to an
external power source.
Terminal IS CONNECTED
to external power source
Terminal IS NOT CONNECTED
to external power source.
CHARGE LEVEL: 100% CHARGE LEVEL: 100%
5. Once the battery is fully charged, you may undock the terminal from the base (or
disconnect the direct-to-terminal charge cable if used) before continuing the rest of
the setup procedures.
6. Proceed to Communications setup on page 12.

1312
Communications setup
Your terminal must be configured to communicate with the Moneris host.
Depending on your mobile network provider, do one of the following:
• If your SIM card uses the “Bell” network, proceed to Configuring the APN setting on
page 13.
• If not (i.e., your SIM card uses a network other than “Bell”), no change is required to
the default APN setting. Proceed to Confirming the status indicators below.
• If you are not sure which network the SIM card is using, refer to your Confirmation
Email from Moneris, then follow one of the appropriate steps above.
Confirming the status indicators
1. Confirm that the following three icons (a, b, and c) appear at the top of your terminal’s
screen:
a Signal Strength Indicator bars: A minimum of three bars should appear.
(The number of bars will vary depending on the signal strength in your area.
The maximum number is five.)
b 3G icon, coloured green or grey .
c Handset icon, coloured green and angled or coloured grey and
horizontal .
abc
MONERIS® IWL255: REFERENCE GUIDE SETTING UP YOUR TERMINAL
2. Do one of the following depending on what appears on your screen:
• If you have confirmed that the screen icons appear as described in step 1, proceed to
Initialization and logon on page 17.
• If your screen icons look different and/or a “3G FAILED...” error message appeared
during the APN setup (Bell users), or “No SIM” appears, see Communications
troubleshooting on page 14.
Tips for moving through the menus
• Press the key to answer “yes” to any questions or to scroll down.
• Press the key to answer “no” or to scroll up.
• Press the green key to select a menu item or finish entering information and move
on to the next step.
Configuring the APN setting
1. Press the key twice.
2. When “ENTER ADMIN CODE” appears, key in 12, and press the green key.
3. When the “3G SETUP” menu appears, press the green key to select APN.
4. Scroll down to “MONBLPUB”, and press the green key.
5. When the “3G SETUP” menu appears, press the red key.
6. When “CONNECTING 3G PLEASE WAIT” appears, wait while the terminal connects to
the 3G wireless network.
7. Do one of the following:
• If “3G CONNECTED PRESS OK” appears, press the green key. Go to step 8.
• If a “3G FAILED ...” message appears, press the green key. See Communications
troubleshooting on page 14.
8. When “REINITIALIZATION REQUIRED” appears, proceed to Confirming the status
indicators on page 12.

1514 MONERIS® IWL255: REFERENCE GUIDE SETTING UP YOUR TERMINAL
Error message Solution
3G FAILED
NO SIM
The SIM card has been installed incorrectly or hasn’t been
installed at all.
Note: The text “no SIM” will also appear on your screen
header as shown here:
See the solution in the Other issues table on page 16.
3G FAILED
PPP ERROR
There is a mismatch between the installed SIM card and the
APN being used.
For Bell carrier setup:
1. Repeat the Configuring the APN setting steps on page 13.
2. If this does not work, follow the solution in the Other
issues table on page 16.
For other carrier setup (i.e., carrier other than Bell):
1. Follow the solution in the Other issues table on page 16.
3G FAILED
CONNECTION
TIMEOUT
The terminal could not establish a connection to the 3G
network in the allotted time.
See the 3G FAILED PPP ERROR solution above.
3G FAILED
UNKNOWN
ERROR
See the 3G FAILED PPP ERROR solution above.
Communications troubleshooting
Error messages
Install the SIM card
a. Locate the SIM card if it is not yet installed.
b. Take note of the name of the wireless network carrier
printed on the SIM card.
c. Locate the two latches on the back panel.
d. Simultaneously press down on both latches and pull them
back to detach the panel.
e. Locate the SIM card slot (labelled “SIM”), and position the
SIM card so that the name of the wireless network carrier
is face up.
f. Slide the SIM card (face up) into the slot so that the card
sits securely under the crossbar.
Installing or re-installing the SIM card
Follow these steps, as applicable, to install or re-install the SIM card, or to identify the
wireless network provider printed on the card.
SIM CARD (FACE UP)
LATCH 2
LATCH 1
BACK PANEL
(OPEN)
SIM CARD
SLOT
SIM CARD
(FACE UP)
SIM CARD
(INSERTED IN SLOT)
CROSSBAR
This table continues on the next page.

1716
Situation Solution
The text
“no SIM” appears in the
upper left corner on the
screen header.
or
One or more of the
terminal’s status indicators
do not appear as shown on
page 12, and the terminal
cannot connect to the 3G
network.
1. Undock the terminal from the base if used, or disconnect
the direct-to-terminal charge cable if connected to the
terminal.
2. Press the key twice, key in 49, and press the green
key.
3. When “POWER OFF TERMINAL?” appears, press the key
(YES).
4. Remove the SIM card. Refer to Installing or re-installing
the SIM card on page 15.
5. Ensure that the SIM card is the one that was packaged
with your terminal and the authorized carrier’s name is
printed on the card.
6. Re-install the SIM card once you have confirmed that
it is the correct card.
7. Press the green key to power on the terminal.
8. Wait for “TERMINAL SETUP REQUIRED” (or
“REINITIALIZATION REQUIRED”) to appear.
9. Continue in the Confirming the status indicators steps
on page 12.
Other issues
Install the SIM card ...continued
g. Close the back panel, and press down near the latches until
the panel snaps back into place.
LATCH 1
LATCH 2
MONERIS® IWL255: REFERENCE GUIDE SETTING UP YOUR TERMINAL
Before processing any transactions, you must initialize your terminal with the Moneris
host and log on.
1. Press the key twice, key in 01, and press the green key.
2. When “MERCHANT ID” appears, key in your current 13-digit merchant ID, and press
the green key.
3. When “PHONE NUMBER” appears, simply press the green key.
4. Wait while the terminal communicates with the Moneris host. Over the next few
moments, the screen will display “SENDING”, “RECEIVING”, and “PROCESSING”.
• If “SWIPE ADMIN CARD” appears, swipe one of the POS Admin cards (provided with
your new terminal).
5. Wait while the terminal communicates with the Moneris host to log on.
6. If the initialization and logon are successful, the screen should display “PURCHASE
ENTER AMOUNT”. This will always be your main screen (i.e., the “READY” screen) when
the terminal is ready to be used.
7. If you need to advance the paper from the printer, you must press and hold down the
yellow key when the terminal is powered on.
Note: Once the paper roll is installed and the printer lid is closed, DO NOT attempt to
manually advance the paper by pulling it as this will damage the printer.
8. Before using your terminal, read the Charging the battery after first initialization/logon
section on page 18.
9. Your terminal is ready to process transactions.
Initialization and logon