Ingenico PAYZONE iCT250 User manual

Ingenico iCT250
Future Proof Terminal
Merchant Manual
for CPTU02 Application
JULY 2013

CHASE PAYMENTECH SOLUTIONS MAKES NO
WARRANTY OF ANY KIND, EITHER EXPRESSED
OR IMPLIED, WITH REGARD TO THIS
MATERIAL, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR ANY
PARTICULAR PURPOSE.
Chase Paymentech Solutions shall not be liable for
errors contained herein or for incidental
consequential damages in connection with the
furnishing, performance, or use of this material.
The information contained in this document is
subject to change without notice.
Unless specifically noted, all company and/or
product names, street addresses, telephone
numbers, and persons referred to within this
document, either as a whole or in part, are
completely fictional and are designed solely as
examples to illustrate the text.
This document contains proprietary information,
which is protected by copyright. All rights are
reserved. No part of this document may be
photocopied, reproduced, or translated to another
language without the prior written consent of Chase
Paymentech Solutions.
Copyright © 2001-2013, Chase Paymentech
Solutions, LLC
Chase Paymentech Solutions, LLC
14221 Dallas Parkway, Building Two
Dallas, Texas 75254
[phone]
DISCLAIMER STATEMENT
The information described in this document is
believed to be accurate and reliable. Much care
has been taken in its preparation, however, no
responsibility, financial or otherwise, is accepted for
any consequences arising out of the use or misuse
of this material.

April 2012 Ingenico Telium CPTU02 User Manual 2-1
CONFIDENTIAL –Chase Paymentech Solutions, LLC - CONFIDENTIAL
Installation
Unpacking the Terminal
The iCT250 Terminal is shipped with the following items:
iCT250 Terminal
Paper roll
Magic Box with attached cables
Telephone cable
2 Piece power adapter with power cord
An Ingenico installation guide

April 2012 Ingenico Telium CPTU02 User Manual 2-2
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Connecting Power & Comms (Magic Box)
1. Opening the Cable Cover
2. Connect the Magic Box to the Terminal
3. Connect Power, Phone, and Internet Cables
Unclip the cover by pushing the
two clips simultaneously. Then
lift the cover up and to the rear of
the terminal.
Attach the cable from the Magic Box to
the comm ports located at the bottom of
the device. Replace the cable cover
once connections are in place.
Phone Line –connect the phone
line from the wall jack to the phone port.
Ethernet –connect the Ethernet
cable from the switch or other internet
access point to the ETH port.
Power –Connect the power cord from
the power adapter to the power port on
the Magic Box (lightning bolt symbol).
RS232 (not supported) –
Connect a RS232 capable device
such as a PIN pad, ECR, or card
reader to the RS232 comm port.

April 2012 Ingenico Telium CPTU02 User Manual 2-3
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4. Securing the Magic Box
Securing the Magic Box in a nearby location will reduce stress on the device and cable, prevent
unintentional disconnection, and organize the work area. Below are some examples of ways to secure the
Magic Box.
Note: Secure the Magic Box in a location which is accessible for future troubleshooting
5. Connect the power adapter to a nearby outlet

April 2012 Ingenico Telium CPTU02 User Manual 2-4
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Connecting a PIN pad
The iPP320 and iPP220 PIN pads are available as a customer facing PIN entry and/or card reader
device. Both the iPP320 and iPP220 connect to the USB port on the bottom of the terminal.
WARNING: Unplug the power from the terminal before connecting a PIN pad.
1. Open the Cable Cover (see above)
2. Connect the USB PIN pad cable
3. Remove one of the caps from the Magic Box cable to insert to accommodate the additional PIN
pad cable.
4. Reattach the cable cover and reconnect the power to the device.
iCT220 Example iCT320 Example
Connect the PIN pad cable to
the USB Host port on the
bottom of the terminal.
*With the power disconnected,
use scissors to remove one of the
rubber ‘caps’ from the Magic Box
cable.

April 2012 Ingenico Telium CPTU02 User Manual 2-5
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Installing Paper
Open the paper compartment by lifting the paper cover on the rear of the terminal. Place the roll of paper
in the compartment with a small amount of paper pulled out of the compartment, then close the paper
cover lid. Note: Press and hold the yellow [<] key to feed paper.

July 2013 Ingenico Telium CPTU02 User Manual 7-1
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Transactions
Transaction Overview
Every transaction (Sale, Refund, Void) may or may not present prompts the same depending on the
terminal settings, the industry setting (retail vs restaurant), the card being presented, or the method by
which the card was entered.
Below outlines the prompts that could be presented to a user. Each prompt below is shown as it would on
the terminal “Display”with the expected “Action” a user should expect to take. Also provided is “Why?” the
prompt is being presented. The information contained in the “Setting” column is so the Help Desk can
reference the information during a software download.
Display
Action
Why?
Setting
Idle Menu / Screen Saver
Swipe the card or press [0] to initiate a sale.
N/A
N/A
1 –Credit
2 –Debit
3 –EBT
Press [1] for a credit transaction.
Press [2] for a debit transaction.
Press [3] for an EBT transaction.
EBT is Enabled
N/A
1 –Credit
2 –Debit
Select the card type for this transaction. Press [1] for Credit
or press [2] for Debit.
EBT is Disabled
N/A
1 –Food Stamp
2 –Cash Benefit
3 –Balance Inquiry
Select the EBT transaction type. Press [1] for Food Stamp,
press [2] for Cash Benefit, or press [3] for a balance inquiry.
EBT was selected
EBT
Enter Supervisor
Password
Key the Supervisor/Manager/Clerk Password and press
[Enter].
Password is
required.
PWSALE
Enter Customer
Ref #
Key the customer reference number and press [Enter].
Optional Prompt
CUSTRN
Enter Clerk/Server ID
Key the Clerk/Server ID and press [Enter].
Clerks/Servers are
enabled
CLKPROMPT
Add Clerk ID
= X?
Yes No
A new clerk/server ID was entered. Press the far left hot
key [F1] for yes to add the ID or press the far right hot key
[F4] for no to reenter the ID.
A new clerk was
entered.
AUTOADDCLERK
Enter Clerk
Name
A new clerk/server ID was entered, key a name to associate
with the ID and press [Enter].
A new clerk was
entered
AUTOADDCLERK
Enter Table No.
Key the Table number and press [Enter].
Restaurant and
Table # is enabled
TABLE
Enter Invoice
Number
Key the invoice number and press [Enter].
Invoice numbers are
enabled
INVOICE
INVOICEKEY
Enter Sale
Amount
$0.00
Key the sale amount and press [Enter].
N/A
N/A
Pass Terminal
To Customer
Pass the terminal to customer for card entry.
EMV or Pass
Terminal is enabled
PASSTERMINAL
7

7-2 Ingenico Telium CPTU02 User Manual Transactions
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Display
Action
Why?
Setting
Swipe / Insert / Tap / Key
Swipe, insert, tap, or key the card on the
terminal.
N/A
N/A
AmEx Corporate
Card?
Yes No
Confirm whether the Amex card is a corporate card or not.
Press the far left hot key [F1] for Yes or press the far right
hot key [F4] for no.
Amex Corp card was
swiped
AXPROMPT
CASH BACK?
Yes No
The customer is prompted for cash back. Press the far left
hot key [F1] for Yes or press the far right hot key [F4] for
no.
Customer Prompt
CASHBACK
1 - $XX.XX
2 - $XX.XX
3 - $XX.XX
4 –Other
Select a cash back amount by pressing [1], [2], or [3]. Press
[4] to enter another amount.
Customer Prompt
CASHBACKAMT1-3
Enter CASH BACK
Amount
$0.00
Key the cash back amount desired and press [Enter].
Customer Prompt
customer selected
‘4-Other’
N/A
Sale $XX.XX
CASH BACK $XX.XX
Total $XX.XX
Accept Change
Confirm the Sale and Cash Back amounts. Press the far left
hot key [F1] to accept or press the far right hot key [F4] for
change the amount.
Customer must
confirm the new
total.
N/A
Tip Required?
Yes No
The customer is prompted to enter a tip. Press the far left
hot key [F1] for Yes or press the far right hot key [F4] for
no.
Customer Prompt
TIP
Choose Tip Amount?
XX% XX% Other
The customer is prompted to enter a tip amount. Press the
far left hot key [F1] for tip option 1, press the center hot
key [F2], or press the far right hot key [F4] to enter another
amount.
Customer Prompt
TIP
Pass Terminal
To Merchant
Customer passes the terminal to the merchant to complete
the transaction.
Customer prompts
are completed
PASSTERMINAL
Pass Terminal
To Merchant
Do Not Remove Card
Customer hands the terminal to the merchant with the card
still inserted.
EMV Chip
transaction in
progress
N/A
Enter V-CODE:
Key the V-Code from the card and press [Enter].
Manually Entered
Card
N/A
Card Present?
Yes No
Confirm if card is present. Press the far left hot key [F1] for
Yes or press the far right hot key [F4] for no.
Manually Entered
Card
N/A
1 –Mail Order
2 –Phone Order
3 –eCommerce
Press [1] for a Mail Order sale
Press [2] for a Phone Order sale.
Press [3] for an eCommerce sale.
Manually Entered
Card –Not Present
MOTO
Software?
Yes No
Confirm the order is generate over other software. Press
the far left hot key [F1] for Yes or press the far right hot key
[F4] for no.
eCommerce was
selected
ECOMM
Enter Order Number
Key the order number and press [Enter].
Mail Order
N/A
Enter Ship-to
Postal/Zip Code
Key the shipping Zip Code and press [Enter].
Amex Purchase card
transaction
N/A
Enter Expiration
Date MMYY
Key the card expiration date and press [Enter].
Manually Entered
Card
N/A
Enter
ZIP/Postal Code
Key the cardholder ZIP code and press [Enter].
Manually Entered
Card –Not Present
PCODEONSWIPE
BIN RANGES

July 2013 Ingenico Telium CPTU02 User Manual 7-3
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Display
Action
Why?
Setting
Enter Transaction
Ref #
Key the Gift Card Transaction reference number and press
[Enter].
Gift Card
Transaction # is
enabled
GCTRN
Enter Last 4
Digits of Card #
Key the last four digits of the card and press [Enter].
Card verification for
Fraud control is
enabled.
FRAUD
Dialing…/Connecting…
Terminal connects to host. No action
N/A
N/A
Enter Customer
PO Number
Key the customer purchase order (PO) number and press
[Enter].
Note: This appears prior to Dial/Connecting during Amex
Purchase card transactions.
Commercial or
Purchase Card
N/A
Enter
Tax Amount
$0.00
Key the Tax amount included in the sales total and press
[Enter].
Commercial or
Purchase Card
N/A
Tax Exempt?
Yes No
Key the Tax amount included in the sales total and press
[Enter].
Commercial or
Purchase Card
N/A
Approved 123456
Press Enter
Receipt prints and approval is displayed. Press
[Enter] to print the Customer copy.
N/A
N/A
Approved:
$XX.XX
AMOUNT DUE
$X.XX
Press Enter
The transaction amount was partially approved. Confirm
the amount due and press [Enter].
Only a portion of
the transaction total
was approved.
N/A
.

7-4 Ingenico Telium CPTU02 User Manual Transactions
CONFIDENTIAL –Chase Paymentech Solutions, LLC –CONFIDENTIAL
Sale
Sale
Display
Action
Idle Menu / Screen Saver
Swipe the card or press [0] to initiate a sale.
1 –Credit
2 –Debit
3 –EBT
Press [1] for a credit transaction.
Press [2] for a debit transaction.
Press [3] for an EBT transaction.
Enter Sale
Amount $0.00
Key the amount of the sale and press [Enter].
Note: For Comm cards –Tax should be already included in the sale amount
entered.
Swipe / Insert / Tap / Key
Swipe, insert, tap, or key the card on the terminal.
Dialing…/Connecting…
Terminal connects to host. No action
Approved 123456
Press Enter
Receipt prints and approval is displayed. Press [Enter] to print the Customer copy.
.
Sale (Chip Card)
Display
Action
Idle Menu / Screen Saver
Press [0] to initiate a sale.
1 –Credit
2 –Debit
3 –EBT
Press [1] for a credit transaction.
Enter Sale
Amount $0.00
Key the amount of the sale and press [Enter].
Note: For Comm cards –Tax should be already included in the sale amount
entered.
Pass Terminal
To Customer
Hand the terminal to the customer for card entry.
Swipe / Insert / Tap / Key
Customer will insert their card.
Visa Credit
Selected
Verifying Card
The card and terminal validate.
Confirm Amount
$XX.XX
Yes No
The customer is prompted to confirm the sale amount. Press the far left hot key
[F1] for Yes, or the far right hot key [F4] for No.
Enter PIN
The customer enters their PIN and presses [Enter].
Pass Terminal
To Merchant
Do Not Remove Card
Customer hands the terminal to the merchant with the card still inserted.
Dialing…/Connecting…
Terminal connects to host. No action
Approved 123456
Press Enter
Receipt prints and approval is displayed. Press [Enter] to print the customer copy.
INSTRUCT CUSTOMER
TO REMOVE CARD
The card can now be removed from the terminal.

July 2013 Ingenico Telium CPTU02 User Manual 7-5
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Return
Display
Action
Idle Menu / Screen Saver
Press [1] to initiate a Return.
Enter [TYPE] Password
Key the appropriate password and press [Enter].
1 –Credit
2 –Debit
3 –EBT
Press [1] for a credit transaction.
Press [2] for a debit transaction.
Press [3] for an EBT transaction.
Enter Sale
Amount $0.00
Key the amount of the return and press [Enter].
Swipe / Insert / Tap / Key
Swipe, insert, tap, or key the card on the terminal.
Captured
Press Enter
The receipt prints and the transaction is stored in the batch. Press [Enter] to print
the customer copy.
Void
Display
Action
Idle Menu / Screen Saver
Retail: Press [2] to initiate a void.
Restaurant: Press [3] to initiate a void.
Void Pre-Auth
Yes No
Press the far left hot key [F1] for Yes to void an open pre-auth, or the far right hot
key [F4] for No.
Note: This prompt appears even when there are no open pre-auth transactions.
1 –All
2 –Reference #
3 –Clerk/Server #
4 –Invoice #
Press [1] to search all the transactions in the batch.
Press [2] to search transactions by the reference number.
Press [3] to search transactions by the clerk/server number.
Press [4] to search transactions by the invoice number.
5 –Account #
6 –Cust PO#
7 –RRN
8 –Approval Code
Press [5] to search transactions by the last 4 digits of the card number.
Press [6] to search transactions by the PO number.
Press [7] to search transactions by the RRN number.
Press [8] to search transactions by the Approval code.
Enter Reference
Number
Key the desired reference number and press [Enter].
Enter Clerk ID
Key the clerk/server ID and press [Enter].
Enter Invoice
Number
Key the desired invoice number and press [Enter].
Enter Last 4
Digits of Card #
or Swipe Card
Key the last 4 digits or swipe the card and press [Enter].
Enter Customer
PO Number
Key the Purchase Order number and press [Enter].
Enter RRN
Key the desired transaction RRN number and press [Enter].
Enter Approval
Code
Key the transaction Approval code and press [Enter].

7-6 Ingenico Telium CPTU02 User Manual Transactions
CONFIDENTIAL –Chase Paymentech Solutions, LLC –CONFIDENTIAL
Display
Action
Acct: 5454 Ref:1
Auth: 123456
TR: Credit Sale
Total: XX.XX
1/4 Select
Review the transaction to delete. Use the scroll keys to page to each transactions.
Press the far right hot key [F4] to select the transaction to void.
Confirm Void
$XX.XX
Yes No
Confirm the amount to be voided. Press the far left hot key [F1] for Yes, or the far
right hot key [F4] for No.
Dialing…/Connecting…
Terminal connects to host. No action
Approved 123456
Press Enter
Receipt prints and approval is displayed. Press [Enter] to print the customer copy.
Force / Pre-Auth Completion
Display
Action
Idle Menu / Screen Saver
Retail: Press [3] to initiate a force transaction.
Restaurant: Press [4] to initiate a force transaction.
1 –Credit
2 –Pre Auth Completion
3 –EBT
Press [1] to force a credit transaction.
Press [2] to run a pre-auth completion.
Press [3] to process an EBT transaction.
1 –All
2 –Reference #
3 –Clerk #
4 –Invoice #
Press [1] to search all the Pre-Auth transactions in the batch.
Press [2] to search Pre-Auth transactions by the reference number.
Press [3] to search Pre-Auth transactions by the clerk/server number.
Press [4] to search Pre-Auth transactions by the invoice number.
Acct: 5454 Ref:1
Auth: 123456
TR: Credit Sale
Total: XX.XX
1/4 Select
Review the transaction to delete. Use the scroll keys to page to each transactions.
Press the far right hot key [F4] to select the transaction to void.
Confirm Sale
Amount
$XX.XX
Accept Change
Confirm the amount to be voided. Press the far left hot key [F1] to accept the
original Pre-Auth amount, or the far right hot key [F4] for to change the amount.
Enter Sale
Amount $0.00
Key the sale amount and press [Enter].
Swipe / Insert / Tap / Key
Swipe, insert, tap, or key the card on the terminal.
Enter Approval
Code
Key the approval code and press [Enter].
Note: not required on pre-auth completion.
Captured
Press Enter
The receipt prints and the transaction is stored in the batch. Press [Enter] to print
the customer copy.

July 2013 Ingenico Telium CPTU02 User Manual 7-7
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Pre-Auth
Similar to an auth-only transaction, however a pre-auth can be stored for several days and
users will run a pre-auth completion to close the transaction.
Display
Action
Idle Menu / Screen Saver
Retail: Press [7] to initiate a Pre-Auth.
Restaurant: Press [8] to initiate a Pre-Auth.
Enter Sale
Amount $0.00
Key the sale amount and press [Enter].
Swipe / Insert / Tap / Key
Swipe, insert, tap, or key the card on the terminal.
Dialing…/Connecting…
Terminal connects to host. No action
Approved 123456
Press Enter
Receipt prints and approval is displayed. Press [Enter] to print the customer copy.
EBT Balance Inquiry
Display
Action
Idle Menu / Screen Saver
Press [0] to initiate a Sale.
1 –Credit
2 –Debit
3 –EBT
Press [3] for an EBT transaction.
1 –Food Stamp
2 –Cash Benefit
3 –Balance Inquiry
Press [3] for an EBT balance inquiry.
1 –Food Stamp
2 –Cash Benefit
Press [1] for a Food Stamp inquiry.
Press [2] for a Cash Benefit inquiry.
Swipe / Insert Or
Key Card
Swipe or key the card on the terminal.
Enter PIN
Customer keys PIN number on the terminal or PINpad and presses [Enter].
Dialing…/Connecting…
Terminal connects to host. No action
Approved 123456
Press Enter
Receipt prints and approval is displayed. Press [Enter] to print the customer copy.

7-8 Ingenico Telium CPTU02 User Manual Transactions
CONFIDENTIAL –Chase Paymentech Solutions, LLC –CONFIDENTIAL
Open Tab
Display
Action
Idle Menu / Screen Saver
Press [2] for the Tab menu.
1 –Open
2 –Close
3 –Force
4 –Delete
Press [1] for an Open Tab transaction.
Enter Tab
Amount $0.00
Key the amount of the tab and press [Enter].
Swipe / Insert / Tap / Key
Swipe, insert, tap, or key the card on the terminal.
Dialing…/Connecting…
Terminal connects to host. No action
Approved 123456
Press Enter
Receipt prints and approval is displayed. Press [Enter] to print the Customer copy.
Close Tab
Display
Action
Idle Menu / Screen Saver
Press [2] for the Tab menu.
1 –Open
2 –Close
3 –Force
4 –Delete
Press [2] to close a tab.
1 –All
2 –Reference #
3 –Server #
4 –Invoice #
Press [1] to search all tab transactions in the batch.
Press [2] to search tab transactions by the reference number.
Press [3] to search tab transactions by the clerk/server number.
Press [4] to search tab transactions by the invoice number.
5 –Account #
6 –Cust PO#
7 –RRN
8 –Approval Code
Press [5] to search tab transactions by the last 4 digits of the card number.
Press [6] to search tab transactions by the PO number.
Press [7] to search tab transactions by the RRN number.
Press [8] to search tab transactions by the Approval code.
Acct: 5454 Ref:1
Auth: 123456
TR: Credit Sale
Total: XX.XX
1/4 Select
Review the transaction to delete. Use the scroll keys to page to each transactions.
Press the far right hot key [F4] to select the transaction to void.
Use Same Card?
Yes No
Press the far left hot key [F1] for Yes to use the same card, or the far right hot key
[F4] for No to process to a new card.
Close Tab Amount
$XX.XX
Accept Change
Press the far left hot key [F1] to close the tab for the original amount or use the
same card, or the far right hot key [F4] for No to process to a new card.
Enter Tab
Amount
Key the amount of the tab and press [Enter].
Swipe / Insert / Tap / Key
Swipe, insert, tap, or key the card on the terminal.
Captured
Receipt prints and approval is displayed. Press [Enter] to print the Customer copy.

July 2013 Ingenico Telium CPTU02 User Manual 7-9
CONFIDENTIAL –Chase Paymentech Solutions, LLC - CONFIDENTIAL
Tip Adjust
Display
Action
Idle Menu / Screen Saver
Retail: Press [5] to initiate a tip adjustment.
Restaurant: Press [6] to initiate a tip adjustment.
1 –All
2 –Reference #
3 –Server #
4 –Invoice #
Press [1] to search all transactions in the batch.
Press [2] to search transactions by the reference number.
Press [3] to search transactions by the clerk/server number.
Press [4] to search transactions by the invoice number.
5 –Account #
6 –Cust PO#
7 –RRN
8 –Approval Code
Press [5] to search transactions by the last 4 digits of the card number.
Press [6] to search transactions by the PO number.
Press [7] to search transactions by the RRN number.
Press [8] to search transactions by the Approval code.
Acct: 5454 Ref:1
Auth: 123456
TR: Credit Sale
Total: XX.XX
1/4 Select
Review the transactions. Use the scroll keys to page to each transactions. Press
the far right hot key [F4] to select the transaction to adjust.
Enter Tip
Amount $0.00
Key the tip amount and press [Enter].
Sale $XX.XX
Tip $X.XX
Total $XX.XX
Accept Change
Press the far left hot key [F1] to accept the tip and total, or the far right hot key [F4]
to change the tip amount.
Captured
Receipt prints (if enabled) and approval is displayed.
Adjust Another?
Yes No
Press the far left hot key [F1] to adjust another transaction, or the far right hot key
[F4] to return to the main menu.
Reprint
Display
Action
Idle Menu / Screen Saver
Retail: Press [9] to reprint a receipt.
Restaurant: Press [Enter] and scroll to Reprint from the main menu.
1 –Last Receipt
2 - Search
Press [1] to print the last receipt.
Press [2] to search for the transaction to reprint.
1 –Merchant Copy
2 –Customer Copy
3 -Both
Press [1] to print the merchant copy.
Press [2] to print the customer copy.
Press [3] to print both merchant and customer copies.
Reprint Pre-Auth
Yes No
Press the far left hot key [F1] to include Pre-auths in the search, or the far right hot
key [F4] to not include Pre-auths in the search.
1 –All
2 –Reference #
3 –Server #
4 –Invoice #
Press [1] to search all transactions in the batch.
Press [2] to search transactions by the reference number.
Press [3] to search transactions by the clerk/server number.
Press [4] to search transactions by the invoice number.
5 –Account #
6 –Cust PO#
7 –RRN
8 –Approval Code
Press [5] to search transactions by the last 4 digits of the card number.
Press [6] to search transactions by the PO number.
Press [7] to search transactions by the RRN number.
Press [8] to search transactions by the Approval code.
Acct: 5454 Ref:1
Auth: 123456
TR: Credit Sale
Total: XX.XX
1/4 Select
Review the transactions. Use the scroll keys to page through each transaction.
Press the far right hot key [F4] to select the transaction to adjust.
Printing…
No action.

7-10 Ingenico Telium CPTU02 User Manual Transactions
CONFIDENTIAL –Chase Paymentech Solutions, LLC –CONFIDENTIAL
Gift Card
Issuance / Add Value
Display
Action
Idle Menu / Screen Saver
Retail: Press [4] for the gift card menu.
Restaurant: Press [5] for the gift card menu.
0 –Issuance/Add
1 –Redemption
2 –Balance Inquiry
3 –Add Tip
Press [0] for an issuance or add value transaction
Enter # of
Gift Cards 1
Key the desired number of gift cards and press [Enter].
Enter Amount $0.00
Key the amount to add to the gift card(s) and press [Enter].
Swipe / Key Card
Swipe or Key the card on the terminal.
1 –Credit
2 –Debit
3 –Cash / Comp
Press [1] for the issuance payment type as credit.
Press [2] for the issuance payment type as debit.
Press [3] for the issuance payment type as cash/comp.
Note: Debit will only be an option when debit is enabled on the terminal.
Dialing…/Connecting…
Terminal connects to host. No action
Approved 123456
Press Enter
Receipt prints and approval is displayed. Press [Enter] to print the customer copy.
GC Cards Entered 1
Total Cards X
Ok Cancel
If issuing or adding value to more than 1 card, press the far left hot key [F1] for Ok
to continue to next card, or press the far right hot key [F4] to cancel processing
more cards.
Swipe / Key Card
Swipe the next card to issue/add value.
Approved 123456
Press Enter
Receipt prints and approval is displayed. Press [Enter] to print the customer copy.
Amount Due $XX.XX
Press Enter To Continue
The amount due is displayed, press [Enter] to start the next transaction if Credit or
Debit was selected as the payment type.
Redemption
Display
Action
Idle Menu / Screen Saver
Swipe the card or
Retail: Press [4] for the gift card menu.
Restaurant: Press [5] for the gift card menu.
0 –Issuance/Add
1 –Redemption
2 –Balance Inquiry
3 –Add Tip
Press [1] for a Redemption.
Enter Amount $0.00
Key the transaction amount and press [Enter].
Swipe / Key Card
Swipe or key the card.
Dialing…/Connecting…
Terminal connects to host. No action
Approved 123456
Press Enter
Receipt prints and approval is displayed. Press [Enter] to print the customer copy.

July 2013 Ingenico Telium CPTU02 User Manual 7-11
CONFIDENTIAL –Chase Paymentech Solutions, LLC - CONFIDENTIAL
Balance Inquiry
Display
Action
Idle Menu / Screen Saver
Retail: Press [4] for the gift card menu.
Restaurant: Press [5] for the gift card menu..
0 –Issuance/Add
1 –Redemption
2 –Balance Inquiry
3 –Add Tip
Press [2] for a Balance Inquiry.
Swipe / Key Card
Swipe or key the card.
Dialing…/Connecting…
Terminal connects to host. No action
Approved
Press Enter
Receipt prints and approval is displayed. Press [Enter] to print the customer copy.
Force Issuance
Display
Action
Idle Menu / Screen Saver
Retail: Press [4] for the gift card menu.
Restaurant: Press [5] for the gift card menu.
0 –Issuance/Add
1 –Redemption
2 –Balance Inquiry
3 –Add Tip
Press [5] for Force Issuance.
Enter Amount $0.00
Key the transaction amount and press [Enter].
Swipe / Key Card
Swipe or key the card.
Enter Approval
Code
Key the approval code and press [Enter].
1 –Credit
2 –Debit
3 –Cash / Comp
Press [1] for the issuance payment type as credit.
Press [2] for the issuance payment type as debit.
Press [3] for the issuance payment type as cash/comp.
Note: Debit will only be an option when debit is enabled on the terminal.
Dialing…/Connecting…
Terminal connects to host. No action
Approved 123456
Press Enter
Receipt prints and approval is displayed. Press [Enter] to print the customer copy.

7-12 Ingenico Telium CPTU02 User Manual Transactions
CONFIDENTIAL –Chase Paymentech Solutions, LLC –CONFIDENTIAL
Force Redemption
Display
Action
Idle Menu / Screen Saver
Retail: Press [4] for the gift card menu.
Restaurant: Press [5] for the gift card menu.
0 –Issuance/Add
1 –Redemption
2 –Balance Inquiry
3 –Add Tip
Press [6] for Force Redemption.
Enter Amount $0.00
Key the transaction amount and press [Enter].
Swipe / Key Card
Swipe or key the card.
Enter Approval
Code
Key the approval code and press [Enter].
Dialing…/Connecting…
Terminal connects to host. No action
Approved 123456
Press Enter
Receipt prints and approval is displayed. Press [Enter] to print the customer copy.
Activation
Display
Action
Idle Menu / Screen Saver
Retail: Press [4] for the gift card menu.
Restaurant: Press [5] for the gift card menu.
0 –Issuance/Add
1 –Redemption
2 –Balance Inquiry
3 –Add Tip
Press [7] for Activation.
Enter # of
Gift Cards 1
Key the desired number of gift cards and press [Enter].
Enter Amount $0.00
Key the amount to add to the gift card(s) and press [Enter].
Swipe / Key Card
Swipe or Key the card on the terminal.
1 –Credit
2 –Debit
3 –Cash / Comp
Press [1] for the issuance payment type as credit.
Press [2] for the issuance payment type as debit.
Press [3] for the issuance payment type as cash/comp.
Note: Debit will only be an option when debit is enabled on the terminal.
Dialing…/Connecting…
Terminal connects to host. No action
Approved 123456
Press Enter
Receipt prints and approval is displayed. Press [Enter] to print the customer copy.

January 2013 Ingenico Telium CPTU02 User Manual 9-1
CONFIDENTIAL –Chase Paymentech Solutions, LLC - CONFIDENTIAL
Error Messages
Application Error Messages
Error
Explanation
Action
APPLICATION BLOCKED
REMOVE CARD
All the applications on a chip card are
blocked. Fallback to swipe is not permitted.
Remove Card. Try a different card.
APPLICATION NOT
SUPPORTED
The transaction amount exceeds the limit
for the card type.
Swipe or key the card.
APPLICATION NOT
SUPPORTED
PLEASE RE-SELECT
The chip card supports multiple
applications. The first application the
cardholder selected was not processed.
Cardholder should select a different card
application or try another card.
APPLICATION
NOT SUPPORTED
SWIPE ALLOWED
REMOVE CARD
The chip card entered is not supported by
the terminal. Fallback to swipe is
supported.
Swipe or key the card.
APPLICATION
NOT SUPPORTED
SWIPE NOT ALLOWED
REMOVE CARD
The chip card entered is not supported by
the terminal. Fallback to swipe is not
supported.
Remove card. Try a different card.
BATCH EMPTY
No transactions are stored in the batch.
Retry the action when transactions are in the
batch.
BATCH FULL
SETTLE BATCH
The batch transaction amount limit has
been reached. No more transactions can
be processed.
Settle the batch.
BATCH LIMIT
REACHED
SETTLE BATCH
The batch limit has been reached. No more
transactions can be processed.
Settle the batch.
BATCH NEAR MAX
SETTLE BATCH
The batch is within 5% of the maximum
allowed transactions or transaction total.
Settle the batch.
CANCELLED
REMOVE CARD
A chip card transaction has been cancelled.
Remove card.
CAN’T READ CHIP
REMOVE CARD
The terminal has received an approval from
the host but the terminal cannot
communicate the transaction to the chip
card.
Remove card.
CAN’T READ CHIP
SWIPE ALLOWED
REMOVE CARD
The chip card entered is not readable.
Fallback to swipe is supported.
Swipe or key the card.
CAN’T READ CHIP
SWIPE NOT ALLOWED
REMOVE CARD
The chip card entered is not readable.
Fallback to swipe is not supported.
Remove card. Try a different card.
CARD BLOCKED
REMOVED CARD
The chip card is blocked. This could result
from too many PIN tries.
Remove card. Try a different card.
CARD NOT SUPPORTED
SWIPE ALLOWED
REMOVE CARD
The chip card type inserted is not enabled
on the terminal. Fallback to swipe is
supported.
Swipe or key the card.