CAN Move5000 User manual

Essential Lite.
Merchant Operator Guide.
Model: Move5000

Contents
Support 3
Oine Authorisation over the Floor Limit 3
Stationery orders 3
Service Response Time 3
Geing to know your Essential Lite terminal 4
Essential Lite Communication Setup 6
Status Bar 8
Terminal and Base pairing 8
Key functions 9
Terminal functions menu 9
Power ON/OFF and Reboot 9
Terminal Power Seing – Sleep and Shutdown mode 10
Purchase 10
Purchase – Contactless (total purchase amount less than $100) 10
Purchase - Contactless (total purchase amount above $100) 10
Purchase – Swipe and EMV with PIN/Signature 10
Purchase with Cash out 11
MOTO (Mail Order/Telephone Order) 11
Refund 11
Selement – Manual Selement 11
Cumulative Totals (Pre-Selement) 12
Preauthorisation 12
Preauthorisation - Completion with Reference number 12
Preauthorisation - Completion with date, time and Auth number 13
Preauthorisation - Cardless Completion method 13
Multiple Merchant Selection 14
Store and Forward (SAF) 14
Obtaining a duplicate receipt 14
Seing the manager refund limit 14
Changing your password 14
Forgoen Password 14
Basic troubleshooting 15
Common Terminal Error Messages 15
Charging the baery 17
Changing the receipt roll 18
Training mode instructions 19
2

For support, please call the dedicated CommBank Merchant helpdesk on 1800 230 177,
24 hours a day, 7 days a week.
When calling the Helpdesk, please make sure you have the following information ready:
• Terminal ID (located at the top of your merchant receipt)
• Trading name
• Trading address
• Trading phone number
Oine Authorisation over the Floor Limit
For oine authorisation on all over floor limit debit card transactions, please call 1800 813 700.
For oine authorisation on all over floor limit credit card transactions, please call 13 26 36.
Stationery orders
For stationery orders please visit eposstationery.evolveshop.com.au or call 1800 230 177.
If placing an order online, please ensure you have your CommBank Merchant ID and trading address
Post Code available to sign in.
Service Response Time
CommBank will endeavour to replace a faulty terminal within:
• 4 business hours in all locations except remote areas.
• 3 to 5 business days for remote areas. A remote area is not serviced by a
technician and only phone support is available.
For more information on CommBank merchant services, please visit
commbank.com.au/merchantservices
Support
3

Geing to know your
Essential Lite terminal
Contactless
Landing Zone
Touch Screen
Terminal Display
Alphanumeric
Keys
Feed Key
Chip Card
Reader
OK/Power On Key
Menu Key
Cancel Key
Clear Key
Printed Paper
Swipe Reader
4

Parts and cables
Terminal base for charging and cable connection
Ethernet 3m Cable
Charging cable for terminal base
5

Essential Lite
Communication Setup
Your Essential Lite terminal comes with a 4G/3G capable SIM already installed and a complementary
Ethernet cable for IP Broadband connection, giving you the ability to choose the communication
method that best suits your business. You will have the freedom to switch between mobile (4G/3G)
and IP Broadband via Ethernet at your own convenience by following the instructions provided below.
Mobile 4G/3G
The 4G/3G capable SIM will come already installed in your terminal. To utilise the mobile 4G/3G
connection, please ensure the 4G/3G communication method is selected in the terminal menu as
described below.
• Press [MENU] key on the terminal
• Press [4] to enter CONNECTION menu
• Press [2] to enter CONFIGURE options
• Press [1] to select 4G/3G
• The terminal will update to 4G/3G mode when you next initiate a transaction
IP Broadband - Ethernet
Follow the below steps to connect the Essential Lite terminal to your IP Broadband internet.
Connect the terminal base to your internet network router or modem using the complementary
Ethernet cable that was provided with your terminal. The Ethernet cable connects to the base via the
RJ45 Jack as shown below.
RJ45 Jack
6

Ensure the IP broadband communication method is selected in the terminal menu as described below.
• Press [MENU] key on the terminal
• Press [4] to enter CONNECTION menu
• Press [2] to enter CONFIGURE options
• Press [2] to select ETHERNET
• Press [3] to enter IP PARAMETERS in CONNECTION menu
• Press [2] to enter TERMINAL IP CONFIG
• To set the connection to DHCP connection
• Press [1] to select DHCP
• To set the connection to Static connection
• Press [2] to select STATIC
• Enter the IP ADDRESS and press OK
• Enter the SUBNET MASK and press OK
• Enter the DEFAULT GATEWAY and press OK
• Enter the PRIMARY SERVER and press OK
• Enter the SECONDARY SERVER and press OK
• The terminal will update to IP Broadband mode when you next initiate a transaction
It is recommended that you open the following hostname and ports in your firewall to ensure there are
no communication issues between your internet and the Bank.
System Destination address Port
CBA Transaction Host i1.paywide.nps.commbank.com.au 9000
CBA TMS tms.paywide.nps.commbank.com.au 9056
The Essential Lite terminal will connect to the base via Bluetooth when it is removed which means
you can continue accepting payments when you take your terminal with you around the store
(the manufacturer’s recommended maximum operating distance for Bluetooth connectivity is 70 m).
7

Terminal and base pairing
The terminal will come paired with the base that is provided.
Note: for when in IP broadband - Ethernet mode, to avoid any issues please take care to ensure
you place the terminal back on the base it was installed with. The terminal will not function
correctly if it is placed on a dierent base.
Status bar
When the terminal is powered-on, the terminals’ Operating System provides data to display the
Status Bar as follows, and consisting of the information as described below.
Information Indicator Description
System Date and Time
17 : 56
09/03/2018
This shows the current system time and date.
Power Condition This indicates that the terminal is connected to
mains power.
Baery Level This is the charge level on the portable device and
indicates whether or not the baery is currently charging.
Bluetooth Icon
This is the status of the Bluetooth link between the
portable device and the base.
Note: The manufacturer’s recommended maximum
operating distance for Bluetooth connectivity is 70m.
This indicates there is a weak Bluetooth signal between
the terminal and the base.
This indicates the terminals has lost Bluetooth
connection with the base.
Ethernet Indicator
This indicates the terminal has connected to Ethernet but
there is no internet connection.
This indicates the terminal has connected to Ethernet
and there is internet connection.
3G/4G Indicator
4g
This indicates whether the connection is 3G or 4G.
17 : 56
09/03/2018
No Sim
4g
8

Terminal functions menu
Provided below is a Menu Map to assist you with navigating through the terminal.
Power ON/OFF and Reboot
To POWER ON, simply place the terminal on its base (with the base’s external power cable plugged in)
and it will power up automatically. Alternatively, hold down the [OK] key while the terminal is o the
base with a suciently charged baery. To POWER OFF, remove the terminal from its base and hold
down both the [FUNC] and [CLEAR] keys at the same time.
To REBOOT, place the terminal on its base and hold down both the [FUNC] and [CLEAR] keys on the
terminal at the same time.
Key functions
CONNECTION MENU
1. Diagnostics
2. Configure
3. IP Parameters
TOTALS
1. Selement
2. Prev Selement
3. Cumulative Totals
4. Shi Totals
5. Trans History
CONFIGURE
1. Pinpad Lock
2. Audible Tone
3. TMS Logon
4. Self Test
5. Power Seing
SPECIAL FUNCTIONS
1. Refund Limit
2. Contactless Receipt
PASSWORDS
1. Manager
2. Operator
OFFLINE TRANS
1. Upload to Bank
2. Oine Print
3. Idle Timer
TERMINAL MENU
1. Configure
2. Passwords
3. RSA Reset
4. Oine Trans
5. Bank Logon
EFTPOS MENU
1. Duplicate Receipt
2. Totals
3. Special Functions
4. Training Mode
5. Tip Totals
6. Reprint Message
MAIN MENU
1. EFTPOS
2. Terminal
4. Connection
9

Terminal Power Seing – Sleep and Shutdown mode
By default the terminal is configured to sleep or shut down aer 15min of idle time. The idle time can be
amended by contacting the CommBank 24Hr Merchant Helpdesk on 1800 230 177.
In sleep mode, the terminal screen will turn o but the terminal can still perform auto selement and
TMS logon. In shut down mode, the terminal will completely shut down.
Follow the below steps to configure the terminal to enter sleep mode or shut down mode aer the set
idle time.
1. Press the [MENU] key
2. Press [2] to enter the TERMINAL menu
3. Press [1] to enter the CONFIGURE menu
4. Press [5] for POWER SETTING
5. Current power seing is displayed
6. Press [F1] to have terminal go into sleep mode or [F3] for shutdown.
To wake the terminal from a sleep or shutdown state press the [OK] key.
Purchase – Contactless (total purchase amount less than $100)
1. Initiate a transaction by entering the amount and press [OK]
2. If tipping enabled, enter tip and press [OK] or to bypass just press [OK]
To enable tipping, please contact the CommBank 24Hr Merchant Helpdesk on 1800 230 177
3. Tap the card on the contactless reader once “Present Card” sign is displayed
4. Transaction is approved and merchant receipt is printed
5. Press [YES] to print customer copy or [NO] to suppress
Purchase – Contactless (total purchase amount above $100)
1. Initiate a transaction by entering the amount and press [OK]
2. If tipping enabled, enter tip and press [OK] or to bypass just press [OK]
To enable tipping, please contact the CommBank 24Hr Merchant Helpdesk on 1800 230 177
3. Tap the card on the contactless reader once “Present Card” sign is displayed
4. Enter PIN and press [OK]
5. Transaction is approved and merchant receipt is printed
6. Press [YES] to print customer copy or [NO] to suppress
Purchase – Swipe and EMV with PIN/Signature
1. Initiate transaction by swiping or inserting the card
2. If multiple merchant function is enabled, select the required account
3. Enter the amount of the transaction and press [OK]
4. If tipping enabled, enter tip and press [OK] or to bypass just press [OK]
To enable tipping, please contact the CommBank 24Hr Merchant Helpdesk on 1800 230 177
5. Select the account by pressing the number keys to select CHQ or SAV or CR
6. Enter PIN or press [OK] for signature
7. Merchant receipt is printed
8. Remove card when prompted by the terminal
9. Verify signature. Press [YES] to approve or [NO] to decline (signature transaction only)
10. Press [YES] to print customer copy or [NO] to suppress
10