CAN Albert User manual

Commonwealth Bank
CommBank
Albert
User Guide
Version 2.0
Updated Wednesday, 11 March 2015

Albert User Guide
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Albert User Guide
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Contents
Introducing Albert................................................................................................................5
1. Getting started...............................................................................................................7
Getting to know the hardware.........................................................................................7
Finding your way around.................................................................................................8
Using Albert.....................................................................................................................9
2. Working with Albert ....................................................................................................12
Powering Albert.............................................................................................................12
Charging Albert .............................................................................................................12
Changing the receipt roll ...............................................................................................13
Recognising Albert’s alerts............................................................................................13
3. Customising Albert.....................................................................................................15
Choosing display features.............................................................................................15
Customising sounds......................................................................................................15
Setting up communications...........................................................................................15
Connecting an email account........................................................................................16
Changing passwords.....................................................................................................16
Accessing other options................................................................................................17
4. Caring for Albert..........................................................................................................17
Caring for your device...................................................................................................18
Need help? .........................................................................................................................19

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Introducing Albert
Meet Albert, a new portable and secure payment solution for your
business.
1
Simple
Albert is easy to set up and use for all your customer payments.
2
Portable
With 3G, WiFi and Bluetooth connectivity, you can take Albert anywhere.
3
Personal
Customise Albert to suit your business, and keep your data safe with password
protection.
We’re here to help
If you need help using Albert, call 1800 230 177, 24 hours a day, 7 days a week.

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1. Getting started
We’ve designed Albert to be easy to navigate and use.
In this section:
Getting to know the hardware
Finding your way around
Using Albert
Getting to know the hardware
Rear view
Side view
Merchant Context
button
Merchant
feedback light
Printer
door
Receipt
perforator
Power
button
Printer door
release
Cover for micro
USB and power
outlets

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Bottom view and
charging dock
Finding your way around
Home screen
Home screen: The home
screen allows for three pages
of different app icons. Swipe
left or right to move between
pages.
App icons: Albert comes with
several pre-installed apps. To
open an app, just tap the icon.
Information bar
Connection provider: The top
left of the screen shows the
type and strength of the current
connection.
Time: The top right shows the
time, which updates
automatically.
Battery: The top right shows
how much battery is left.
Charging: The charge icon
appears when Albert is
charging.
Camera
Headphone
jack
Microphone
Charge connection points
Connection
point of cable
and dock
Settings app
Payment app
Cash
Counter app
App bank
app
Split Bill app
Daily IQ app
Home screen
Information
bar
App icons

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Merchant Context
Menu
Access all the different app
functions here, or move between
apps and the home screen.
To open, press the Merchant
Context button on the back
right corner of the device, or
swipe down the screen using
two fingers.
To hide, press the Merchant
Context button or swipe up the
screen.
Password screen
Control access to different apps
and functions by setting up
passwords.
Password screen: Once
you’ve set up a password for
an app, use the touch screen
keypad to enter your password
when prompted.
Tips
To find out how to change passwords, go to Section 3.
To learn more about specific Albert apps, check out the app user guides.
Using Albert
Touch screen
Tap and swipe the touch screen to move
between apps.
N
o
o
p
t
i
o
n
s
Password
screen
Tap and
swipe screen

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Navigating
Between home and apps: Tap an icon
to open an app from the Albert home
screen. To leave the app, tap Home in
the Merchant Context Menu.
Within apps: All apps have their own
navigation buttons. To find out how to
navigate within a CBA app, see the
relevant user guide.
Navigation buttons: On pages where
the Navigation Bar appears, tap the
Back or Home buttons to move around.
Card reader
Albert comes with three card readers for
different customer payment options. Follow
the prompts when using the Payment app.
For swipe: Use the magnetic strip card
reader at the top of the device.
For tap: Use the contactless NFC card
reader at the top of the screen.
For insert: Use the chip card reader at
the bottom of the device.
Navigation bar
Back button
Home button
For swipe card
For tap card
For card insert

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2. Working with Albert
In this section:
Powering Albert
Charging Albert
Changing the receipt roll
Recognising Albert's alerts
Powering Albert
Switch on
Press and hold the Power button to switch on
Albert.
Wake up
If Albert is switched on but the screen is
blank, press the Power button once.
Switch off
Press and hold the Power button until the
prompt appears.
Charging Albert
Charge Albert with a
dock
1. Connect the charging cable to the dock.
2. Place Albert on the dock.
Charge Albert
without a dock
1. Remove the power outlet cover on the left
side of the device.
2. Connect the charging cable to the power
outlet.
1
.
Power light
Power button

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Get battery alerts
Albert uses on-screen messages and
sound alerts when the battery level
reaches 20%, 10% and 3%.
When the battery level reaches 3%, you
cannot continue with a transaction until
you start charging Albert, with either the
charging dock or cable.
Tip
Albert comes with a partly charged battery.
Changing the receipt roll
1. Open the printer door by sliding down the
button on the left. The door will pop down.
2. Remove the empty roll and any leftover paper.
3. Prepare the new roll by loosening the end of
the strip.
4. Drop the new roll into the compartment. Make
sure the end of the strip of paper feeds over
the roll and above the door.
5. Close the door by pressing it towards Albert.
When closed properly it will click into place.
Tip
Albert will be installed with a full roll of paper.
Recognising Albert’s alerts
Merchant Feedback
light
The LED Merchant Feedback light changes colour and flashes to indicate warnings,
errors, processing and successes.
Sound
Albert has multiple sounds for warnings, errors and successes.
On-screen messages
Albert uses on-screen messaging to let you know what you need to do next.
STATE
LIGHT
SOUND
MESSAGE
Success
Green
Sound
Message
Processing/Standby
White
None
None
Warning/Error
Red
Sound
Message
1
.

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3. Customising Albert
Every business is different. That's why we’ve designed Albert so you
can adapt your device to work best for you.
In this section:
Choosing display features
Customising sounds
Setting up communications
Connecting an email account
Changing passwords
Accessing other options
Choosing display features
Brightness
To change the screen brightness, tap Display then Brightness. Slide the bar to
the left or right then tap OK.
Automatic lock
Tap Display, then Automatically lock. Choose the length of time that can pass
before you’re prompted to enter a password to wake up Albert. Tap Time.
Tip
Different options may be available depending if you use a Manager or Operator
password to access Settings.
Customising sounds
Volume
To change the volume of alerts and other sounds, tap Sound then
Volumes. Slide the bars to the left or right, then tap OK.
Touch sounds
Choose if you want Albert to make a sound when the screen is touched. Tap
Touch sounds to check or uncheck the box.
Setting up communications
WiFi
Tap Communications then WiFi.
To turn WiFi on, slide the tab on the Status Bar from Off to On. Choose
your WiFi network from the list. You can also Add network or Scan for
a network using the tab on the Status Bar.
To turn WiFi off, slide the tab on the Status Bar from On to Off.
3G
When no WiFi is available or selected, Albert will automatically use the
inbuilt 3G Telstra service.

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Bluetooth
To connect to a Bluetooth device, tap Communications then Bluetooth.
To turn Bluetooth on or off, slide the On/Off tab on the Status Bar.
Tip
Albert has both Wi-Fi and 3G enabled. While you can choose to use Albert
in either mode, we recommend Wi-Fi as default, with 3G as backup. This
will give faster access and transactions on the device and apps and also
provide a back-up in the event of connectivity issues.
Connecting an email account
Outgoing email account
To add an existing email account, tap the input field to enter the email address and
password. Tap OK.
Manual setup
The Manual tab is for advanced settings only, and is not needed for general use.
Changing passwords
Manager password
Tap in the New field to enter a new password. Use the Next button to Re-enter new.
Operator password
Tap in the New field to enter a new password. Use the Next button to Re-enter new.

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Accessing other options
Battery
To check which functions use up most of your battery life, tap Battery. You can choose
an individual function then tap Use Details or Adjust Power Use to change your battery
usage.
Time and date
To choose your time zone, tap Date and Time then Select time zone.
Technical information
Tap About Albert.

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4. Caring for Albert
It’s easy to look after Albert, and keep it in good condition.
In this section:
Caring for your device
Caring for your device
Do
Regularly use the cloth provided to clean Albert’s case, screen and camera.
Keep Albert safe to avoid theft.
If any liquid spills on Albert, clean it immediately with a dry cloth.
Don't
Never attempt to open Albert yourself.
Keep Albert out of extreme temperatures. Avoid areas below -5 degrees Celsius or
above 45 degrees Celsius.
Never allow Albert to get wet.
Dropping Albert could damage the screen or hardware. If this happens, and any
solution leaks out of Albert, donnot touch it.

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Need help?
We’re here to assist — whenever you need us.
Help with Albert,
App bank and
CBA Apps
1800 230 177
Commonwealth Bank Business Service Centre
24 hours a day, 7 days a week
Help with third party
apps
1. On Albert, tap the App bank app, or visit piappbank.com.au.
2. Select Apps, then search the relevant app name. Click into the app to see App
Details and expand Support to see the contact details for the responsible developer.