Canon imageRUNNER ADVANCE 8595i Installation guide

FAQ Guide
FT6-1705 (030) XXXXXXXXXX Copyright CANON INC. 2017 PRINTED IN CHINA
/ /
Please read "Important Safety Instructions"
before operating this product. P.36
After you finish reading this guide, store it in a safe
place for future reference.
The information in this document is subject to
change without notice.
What is
Your Question?
You can access canon.com/oip-manual
to read the User's Guide that describes all
functions of this machine.

2
Paper Jams Occur .............................14
Paper Jams Occur Frequently . . . . . . . . . . . . . . . . . . 15
If Paper Jams Occur P.
14
Check the following rst . . . . . . . . . . . . . . . . . . .4
The Machine Does Not Respond to the
Computer .....................................5
If You Cannot Send Documents to
a Server Using [Scan and Send] . . . . . . . . . . . . . . . 20
Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 20
Scanned Documents Cannot Be E-Mailed . . . . . . 21
If You Cannot Send/Forward Faxes . . . . . . . . . . . . . 22
If You Cannot Receive Faxes . . . . . . . . . . . . . . . . . . . 23
The Machine Does Not
Operate P.
4
Scan/Fax Cannot Be
Performed Successfully
Loading Paper in the Paper Deck . . . . . . . . . . . . . . . 6
Loading Paper in the Paper Drawer . . . . . . . . . . . . . 6
Loading Paper in the Multi-Purpose Tray . . . . . . . . 8
When loading paper in the optional
Document insertion ...........................9
Loading Paper with Printed Logos . . . . . . . . . . . . . 10
Loading Tab Paper .............................11
Printing on the back side of printed paper . . . . . . 9
How to Load Paper P.
6
P. 20
What's Your Problem?
Contents

3
Canceling Copy/
Print Jobs P.24
Installing the
Printer Driver P.25
Replacement Parts P.26
An Error Screen is
Displayed P.28
Images Are Shifted/Slanted/Skewed .............12
Irregularities Appear in Images/Images
Are Faint .....................................12
Black Streaks Appear in Images . . . . . . . . . . . . . . . . 13
Bleed-through Occurs . . . . . . . . . . . . . . . . . . . . . . . . . 13
Printing Results Are
Not Satisfactory P.
12
Loading Paper or Paper
Settings Cannot Be Done
Successfully
Illustrated Index P.30
Appendix P.34
Installation Precautions ................... 34
Installation Space Requirements ............35
Handling Precautions ..................... 36
Important Safety Instructions ............. 36
Legal Notices ............................. 38
About This Manual ........................42
You Can Consult the User's Guide! . . . . . . . .47
If You Notice a Search Number . . . . . . . . . . . .47
Do You Want to
Know More? P.47
P. 16
Paper Is Not Fed. ..............................16
If the "Load paper." Message Is Displayed . . . . . . 17
Printing Cannot Be Performed on the Expected
Side of Paper. ................................18
Printing Cannot Be Performed with the
Expected Size. ...............................18
In Two-Sided Printing, the Print Direction Diers
between the Front and Back Sides of the Paper. . . . 19

4
Check the following rst
Is a message displayed on the touch
panel display?
Message
Simple Message
N O T E
If an error message is displayed P.28
Check 1
Is the main power indicator O?
If the main power indicator does not light
when you turn the main power ON, check
the power plug and the breaker.
Main power
indicator
Search
0WR6-01H
Location of the breaker
User's Guide
How to use the search number P.47
Check 3
Is lit?
Press this to cancel the
Sleep mode.
Check 2
Is the machine correctly connected to
the computer?
Check the network connection.
Search
0WR6-006
Setting the network environment
User's Guide
How to use the search number P.47
Check 4
The Machine Does Not Operate
Check the following rst


5
The Machine Does Not Respond to the Computer
Download the printer driver again.
N O T E
For more information P.25
Set the IP address again.
Search
0WR6-003
Setup Guide
User's Guide
How to use the search number P.47
Solution 2
Solution 3
Restart the machine.
1. Press the main power switch to turn o the
machine.
CAUTION!
Note that turning OFF the machine deletes the
data that is waiting to be printed.
2. Check that the main power indicator has turned
o.
3. Wait 10 seconds or more and press the power
switch again.
Solution 1
The Machine Does Not Respond
to the Computer


6
Loading Paper in the Paper Deck / Loading Paper in the Paper Drawer
How to Load Paper
Loading Paper in the Paper Deck Loading Paper in the Paper
Drawer
CAUTION!
Of the LTR size, you can load the preset size of
paper in the paper deck.
N O T E
When loading paper in the optional paper deck.
User's Guide
1
2 First fan the paper stack well and then load it.
Make sure that this line is not exceeded.
The print side face down
3
CAUTION!
When you have loaded a dierent type of paper
than the preset one, be sure to change the paper
type setting.
For more information
P.7, step 5 and following
If you have loaded paper in this paper deck
for the rst time, attach the appropriate paper
size label to the paper deck.
1
2 Adjust the position of the slide guides.
3 First fan the paper stack well and then load it.
Make sure that this line is not exceeded.
The print side face down
Paper Orientation
Paper
Paper
Drawer
LTR LTRR


7
Loading Paper in the Paper Drawer
8
PO I NT
If the displayed paper size is dierent from the
loaded paper size, adjust the slide guides.
2. Press [OK].
When you have loaded a dierent type of
paper than the preset one
In the screen for this step 8, change the paper type
setting.
2. Select the
paper type.
1. Press [Set].
CAUTION!
Make sure to press [Detailed Settings] to check the
basis weight of the paper.
3. Press [OK].
When you have loaded custom size
paper
Set the paper size manually.
Search
0WR6-02A
When loading free size paper
(custom size paper)
User's Guide
How to use the search number P.47
1. Check the
paper size.
4
5
6 Press [Preferences] [Paper Settings] [Paper
Settings] on the touch panel display.
7
1
2
3
4
PO I NT
Any paper source other than 1 to 4 is optional.
For more information User's Guide
If you have loaded paper in this paper drawer
for the rst time, attach the appropriate paper
size label to the paper drawer.
Press
Select the
paper source.
How to use the search number P.47
Search
0WR6-0SH
Available paper types



8
Loading Paper in the Multi-Purpose Tray
How to Load Paper
1
2 Extend the slide guides.
Auxiliary Tray
3 Adjust the slide guides to match the size of the
paper.
4 First fan the paper stack well and then load it.
Make sure that this line is not exceeded.
The print side face up
5
If the paper size/type setting does not
match the paper you have loaded
In the screen for this step 5, change the setting
manually.
1
2
3 Press [Change] in [Paper Type].
4
1. Check the
paper size/
type.
2. Press
Press
2. Press
1. Select the
paper size.
1. Select the
paper type.
2. Press
Loading Paper in the Multi-
Purpose Tray

9
Loading Paper in the Multi-Purpose Tray / When loading paper in the optional Document insertion
When loading paper in the
optional Document insertion
When you have loaded custom size
paper
Set the paper size manually.
Search
0WR6-02C
When loading free size paper
(custom size paper)
User's Guide
How to use the search number P.47
Printing on the back side of printed
paper
1. Load paper in the multi-purpose tray the
print side face up.
2. In the [Paper Type] selection screen,
press [2nd Side of 2-Sided Page].
CAUTION!
For this operation, paper can only be loaded
in the multi-purpose tray.
PO I NT
You can use only paper printed with this
machine.
How to use the search number P.47
Search
0WR6-0SH
Available paper types
For the loading procedures, see the User's Guide.
Search
0WR6-0UH
Document Insertion Unit-N1
User's Guide
How to use the search number P.47

10
Loading Paper with Printed Logos
How to Load Paper
Loading Paper with Printed Logos
Refer to the table below to load paper with printed logos.
Example: Paper size: LTR
Orientation
Printing result
Paper Deck*/Paper Drawer Multi-Purpose Tray
Paper Drawer
Co. Ltd.
Logo
Paper
Multi-
Purpose Tray
Co. Ltd.
ABC
Co. Ltd.
Co. Ltd.
Co. Ltd.
ABC
Co. Ltd.
Co. Ltd.
* Cannot be loaded in the Paper Deck.
Co. Ltd.
ABC
Co. Ltd.
Co. Ltd.
* Cannot be loaded in the Paper Deck.
Co. Ltd.
ABC
Co. Ltd.
N O T E
Basic Paper Loading Operations
• For paper deck/paper drawer P.6
• For multi-purpose tray P.8
• For optional paper sources User's Guide

11
Loading Tab Paper
Loading Tab Paper

4 Load the tab paper.
Make sure that this line is not exceeded.
The print side face down
5 Adjust the slide guide to the tab paper.
Ensure that the index tab is on the left side.
6
7 Set the paper size and type as necessary.
Changing Paper Settings
P.7, step 5 and following
CAUTION!
You can load index paper in a paper drawer, the
optional POD Deck Lite, or the optional Document
Insertion.
N O T E
When loading paper in the POD Deck Lite.
User's Guide
When loading paper in the Document Insertion.
User's Guide
1
2 Move the slide guide to the leftmost position.
3 Set the Tab Feeding Attachment Kit in position.
1. Remove the Tab Feeding Attachment Kit.
2. Place the removed kit in position for LTR paper size.
1
2
How to use the search number P.47
Search
0WR6-0SH
Available paper types

12
Images Are Shifted/Slanted/Skewed / Irregularities Appear in Images/Images Are Faint
Printing Results Are Not Satisfactory
Irregularities Appear in
Images/Images Are Faint
Images Are Shifted/Slanted/
Skewed
Adjust the slide guides.
Adjust the guide exactly.
Multi-purpose tray
Solution
The paper may have absorbed
moisture. Replace it with paper that
has not absorbed moisture.
Perform gradation adjustment.
1. Press
2. Press [Adjustment/Maintenance] [Adjust Image
Quality] [Auto Adjust Gradation] on the touch
panel display.
3. Press
For more information, see the User's Guide.
Search
0WR6-0LC
Adjusting gradation
User's Guide
How to use the search number P.47
Solution 1
Solution 2

13
Black Streaks Appear in Images / Bleed-through Occurs
Bleed-through Occurs
Black Streaks Appear in
Images
Set a lower background density.
1. Press
2. On the touch panel display, select the function
for which you want to set a lower background
density.
3. Press [Options].
4. Press
5. Press
Example: Fax
PO I NT
To make a manual adjustment, press [Adjust] and
adjust the background density with [–] and [+]
press [OK].
6. Press [OK].
Solution
Clean the document feed scanning
areas.
1. Turn OFF the machine, and unplug the power
plug from the AC power outlet.
2. Open the feeder, and clean the lower side
document feed scanning area using the
supplied glass-cleaning sheet.
3. Open the cover, and clean the upper side
document feed scanning area.
▲
1
2
4. Close the cover back, plug the power plug into
the AC power outlet, and turn ON the machine.
Solution

14
Paper Jams Occur
Paper Jams Occur
If paper jams occur, a screen like the following appears on the touch panel display.
Follow the instructions in the screen to remove the jammed paper.
Remedy
Paper jam locations
When the remedy consists of a number of steps,
you can view the steps by pressing these buttons.
PO I NT
The screen disappears once all the jammed paper is removed and all the machine’s covers and drawers are closed
correctly.
If you do not understand the remedy
by referring to the screen
See the User's Guide to make sure of the
remedy. Search
0WR6-0LX
Paper jams
User's Guide
How to use the search number P.47
If Paper Jams Occur

15
Paper Jams Occur Frequently
Paper Jams Occur Frequently

Check the paper type setting.
1. Press
2. Press
3. If the paper type setting does not match the
loaded paper, change the setting.
• For paper deck/paper drawer P.6
• For multi-purpose tray P.8
• For optional paper sources
User's Guide
Remove paper fractures.
If you forcibly remove the jammed paper,
torn scraps of paper may remain in the
main unit or optional devices. If paper tears,
check that there are no scraps of paper
inside and try to remove all of the scraps
(Do not try to pull out the jammed paper
forcibly).
Solution 3
Solution 4
Adjust the slide guides.
Adjust the guide exactly.
Multi-purpose tray
Check if the paper is bent.
Example: Paper Deck
Unbend or remove
the bent paper.
Solution 1
Solution 2


16
Paper Is Not Fed
Loading Paper or Paper Settings Cannot Be Done Successfully
Paper Is Not Fed
Open the paper source to check whether
paper has been loaded properly.
• Adjust the slide guides
Adjust the guide exactly.
Multi-purpose tray
• Check if the paper is bent.
Unbend or remove the bent paper.
• Check if the paper is sticking together.
First fan the paper stack well and then load it.
• Check whether the appropriate paper
has been loaded in the paper source.
Search
0WR6-0SH
Available paper types User's Guide
How to use the search number P.47
Solution 1• Remove the excess amount of paper.
Search
0WR6-0SH
Capacity of Paper Sources
User's Guide
How to use the search number P.47
• Load paper of the same size and same
type in the same paper source.
You cannot load paper of dierent sizes
or dierent types in one paper source.
Check the paper type setting.
2. Press
3. If the paper type setting does not match the
loaded paper, change the setting.
• For paper deck/paper drawer P.6
• For multi-purpose tray P.8
• For optional paper sources
User's Guide
1. Press
Solution 2


17
If the "Load paper." Message Is Displayed
If the "Load paper." Message
Is Displayed
Replenish paper.
If the paper source is vacant, replenish
paper.
Adjust the slide guides.
Adjust the guide exactly.
Multi-purpose tray
Solution 1
Solution 2
Check the paper type setting.
1. Press
2. Press
3. If the paper type setting does not match the
loaded paper, change the setting.
• For paper deck/paper drawer P.6
• For multi-purpose tray P.8
• For optional paper sources
User's Guide
Make sure that the paper size setting
matches the size of the loaded paper.
1. Check the paper Size in the [Printing Preferences]
screen of the printer driver.
2. Load paper of the size matching the paper size
setting.
PO I NT
To print on paper of a size not matching the
paper size setting, set [Output Size] for the size
of that paper.
Solution 3
Solution 4

18
Printing Cannot Be Performed on the Expected Side of Paper / Printing Cannot Be Performed with the Expected Size
Loading Paper or Paper Settings Cannot Be Done Successfully
Printing Cannot Be Performed
on the Expected Side of Paper
Printing Cannot Be Performed
with the Expected Size
Load paper in the correct orientation
and with the correct side face up/
down.
1. Check the loaded paper for correct orientation
and correct printing side.
Paper Deck/Paper Drawer
Multi-Purpose Tray
The print side face down
The print side face up
N O T E
For optional paper sources
User's Guide
2. If the check result indicates that the paper is not
loaded correctly, reload the paper correctly.
Solution
Make sure that the paper size setting
matches the size of the loaded paper.
1. Replace the loaded paper with paper of the size
you want to print.
PO I NT
If you want to print on the loaded paper, skip
this step 1.
2. Change the printer driver's setting of [Output
Size] so as to match with the paper to be printed
on.
Solution

19
In Two-Sided Printing, the Print Direction Diers between the Front and Back Sides of the Paper
In Two-Sided Printing, the Print Direction Diers between the Front
and Back Sides of the Paper
Make settings for two-sided printing.
1. In the application's print setting screen, select the print direction.
2. In the [Printing Preferences] screen of the driver, set [Orientation] for the direction
selected in step 1.
3. While viewing the preview image, make settings in the order of: [Page Layout]
*[Page Order] [1-sided/2-sided/Booklet Printing] [Binding Location].
PO I NT
* [Page Order] is only displayed when you set [Page Layout] to [2 on 1] or other
option for printing multiple pages on one physical.
2
3
Orientation
Portrait Landscape
Binding Location
Short Edge
ABC
ABC
ABC
A
Long Edge
A B
A
ABC
ABC
Solution

20
If You Cannot Send Documents to a Server Using [Scan and Send] / Stopping Scanning/Faxing
If You Cannot Send Documents
to a Server Using [Scan and Send] Stopping Scanning/Faxing
Scan/Fax Cannot Be Performed Successfully
Check the server information.
If you have updated something including the login
password for the server (computer), change the
information registered to the address book/one-
touch buttons.
1. Press
2. Press [Dest./Fwd. Settings] [Register
Destinations] on the touch panel display.
6. Press
4. Press
3. Select the
destination.
5. Change the
registered
information.
Example: Address book
PO I NT
To check the connection after changing the
registered information, press [Check Connection].
N O T E
For more information
P.21
"To change registered
information"
To stop the paper feed
Press
PO I NT
You can also stop the paper feed by pressing
on the control panel.
To cancel the sending of scanned data
1. Press
2. Press
3. Select the
document
you want to
cancel.
4. Press
5. Press [Yes].