Canon Perfect Binder A1 User manual

Troubleshooting Guide
Perfect Binder-
A1/B1/C1/D1/E1
July 16, 2019
Canon U.S.A., Inc.

New Arrival Information
[Regarding Troubleshooting Guide]
Please be advised of the release of Troubleshooting Guide for Perfect Binder.
Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc.
[Additional case(s)]
• 1FA5 Jam code due to wear of the roller in the signature delivery assembly(Perfect Binder-C1)
Trouble Shooting Guide will be issued in the future when we have a new issue/FAQ.

Contents
Image Faults......................................................................................................... 3
Marks on image caused by friction due to mini gripper edge (Perfect Binder- B1/D1/E1).................. 3
Marks on image caused by friction due to mini gripper edge (Perfect Binder-C1).............................. 9
Malfunction......................................................................................................... 15
The spread glue amount is unstable due to conducting inappropriate procedure to adjust the
glue amount(Perfect Binder_A1 / Perfect Binder_C1)...................................................................15
The spread glue amount is unstable due to conducting inappropriate procedure to adjust the
glue amount(Perfect Binder_B1)................................................................................................... 25
Lines occurring on the trimming side of the books due to the nicked trimming blade (Perfect
Binder_A1 / Perfect Binder_C1).................................................................................................... 35
Lines occurring on the trimming side of the books due to the nicked trimming blade (Perfect
Binder_B1 / Perfect Binder_D1).................................................................................................... 50
Jam (Delivery options).......................................................................................65
1FA5 Jam code due to wear of the roller in the signature delivery assembly(Perfect
Binder-C1) ................................................................................................................................... 65
Error Code.......................................................................................................... 66
E5B5-xx16 due to damage on the mount portions of Dust Buffer Unit.(Perfect Binder-
A1,Perfect Binder-C1)....................................................................................................................66
E5B5-xx16 due to damage on the mount portions of Dust Buffer Unit.(Perfect Binder-
B1,Perfect Binder-D1)....................................................................................................................74
E5B5-xx16 due to fractured hook arm in the waste paper case assembly.(Perfect Binder-
A1,Perfect Binder-C1)....................................................................................................................82
E5B5-xx16 due to fractured hook arm in the waste paper case assembly.(Perfect Binder-
B1,Perfect Binder-D1)..................................................................................................................108
E5B5-xx16 due to sliding failure of the waste stopper in the waste paper case
assembly(Perfect Binder-A1,Perfect Binder-C1 )........................................................................ 134
E5B5-xx16 due to sliding failure of the waste stopper in the waste paper case
assembly(Perfect Binder-B1,Perfect Binder-D1 )........................................................................ 142
E5B5-xx07/ E5B5-xx13 errors may occur due to front cover of booklet may be stained and
rotation sheet may peel off.(Perfect Binder_A1 / Perfect Binder_C1)......................................... 150
E5B5-xx07/ E5B5-xx13 errors may occur due to front cover of booklet may be stained and
rotation sheet may peel off.(Perfect Binder_B1 / Perfect Binder_D1 / Perfect Binder_E1)......... 157
Error E5B5-xx16 due to the deformation of shutter for waste paper case assembly (Perfect
Binder_A1 / Perfect Binder_C1).................................................................................................. 163
Error E5B5-xx16 due to the deformation of shutter for waste paper case assembly (Perfect
Binder_B1 / Perfect Binder_D1).................................................................................................. 192
Measures when E5AA-000x, E5AA-800x or the trimming assembly breakage occurs (Perfect
Binder-B1/D1)..............................................................................................................................221
Measures when E5AA-000x, E5AA-800x or the trimming assembly breakage occurs (Perfect
Binder-C1)................................................................................................................................... 236
i

Alarm Code....................................................................................................... 251
A warning message may be displayed and stay on even if the waste paper box is housed.
Caused by the detection sensor bracket deformed.(PerfectBinder-A1,PerfectBinder-C1)..........251
A warning message may be displayed and stay on even if the waste paper box is housed.
Caused by the detection sensor bracket deformed.(PerfectBinder-B1/PerfectBinder-D1/
PerfectBinder-E1)........................................................................................................................ 262
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Image Faults
Marks on image caused by friction due to mini gripper edge
(Perfect Binder- B1/D1/E1)
[Symptom]
The marks caused by friction [A] may appear on the first and last pages of glued stacked of sheets during printing.
[Reference] This symptom remarkably occurs on glossy paper such as coated paper.
[Cause]
The stuck of sheets loaded on the height tray assembly is fed by sub gripper assembly and then transferred to the main gripper
assembly. The marks caused by friction are put on the first and last pages of glued stacked of sheets due to the edges of round
holes [a] of mini gripper [1] being located at the upper and lower sides of main gripper assembly when transferring.
[Service work]
If the above-mentioned symptom occurs, prepare the sheet kit (4Y8-3138-000) to affix the sheet on the mini gripper being located
on the upper and lower sides of main gripper assembly.
1) Turn off the main power of perfect binder and then unplug the power cord.
2) Remove the parts below referring Service Manual.
- Front Covers (Left/Right)
- Rear Cover
- Rear Upper Cover
- Inner Cover (Upper/Lower)
3) Turn on the right front cover switch and left front cover switch by inserting the service tool or the like.
3

4) Remove the service PCB cover.
• 1 screw
5) Turn on SW1-2 and SW2-8 on the service PCB and set the machine in service mode.
[CAUTION] To keep the machine running in service mode, be sure to do so with the trimming assembly stowed inside.
6) Plug the power cord in the wall outlet.
7) Turn on the power switch and then perform machine initialization operation.
8) Turn off the power switch.
9) Turn on SW1-1 on the service PCB and set the machine in service mode.
4

10) Turn on the power switch.
11) Turn on SW2-1 and -3 on the service PCB and then press the push switch PSW1 3 (three) times to stop the mini gripper at
the vertical position.
12) Turn off the main switch and unplug the power cord from the wall outlet.
13) Remove the filter case unit.
• 3 screws
14) Remove the glue transport stay.
• 1 screw
5

[CAUTION] When attaching the glue transport stay, hang the cut part of the stay to the projection of the glue supply entrance.
15) Stand behind the machine to face the back side and then remove screws [2] fixing the mini grippers [1].
• 2 screw
[Attention] Be careful not to drop the screws into the machine during the operation.
16) Stand in front of the machine to face the front side and then remove screws [2] fixing the mini gripper [1].
• 2 screw
[Attention] Be careful not to drop the screws into the machine during the operation.
17) Remove the screw [2] being the left side of mini gripper [1] on your left and then disconnect the fixed ground wire [3].
• 1 screw
6

18) Remove the connector [2] being the right side of mini gripper [1] on your right and then remove the screw [3] to disconnect
the ground wire [4].
• 1 screw
19) Lift up (in the direction of the black arrow) left and right mini grippers to remove the 2 (two) mini grippers from the pins [1].
The following photo shows the state that 1 (one) mini gripper [2] has been taken from the back side of machine.
20) Prepare the sheet kit (4Y8-3138-000) to affix the sheet on the mini gripper removed from the main gripper along the following
reference lines.
- Affixing reference line [a]: Affix the left edge of sheet [1] at where it is within 1mm from the edge of mini gripper.
- Affixing reference line [b]: Affix the upper edge of sheet [1] at where it is within 1mm from the upper edge of mini gripper.
Affix the sheet not to protrude from the reference lines [a] and [b].
7

21) Reassemble the parts in the reverse order from Step 13).
[Attention] Make sure that the position of unit [1] being the side of mini gripper is correct and then put the mini gripper.
Photo [A] shows upside-down position of the unit on the side of mini gripper. Photo [B] shows the correct position.
[Service parts]
No. Part Number Description Q'ty Fig.No.
1 Old P51
New 4Y8-3138-000 SHEET KIT 0 -> 1
8

Copier B/W | imagePRESS 1135/1125/1110 Series |
Marks on image caused by friction due to mini gripper edge
(Perfect Binder-C1)
[Symptom]
The marks caused by friction [A] may appear on the first and last pages of glued stacked of sheets during printing.
[Reference] This symptom remarkably occurs on glossy paper such as coated paper.
[Cause]
The stuck of sheets loaded on the height tray assembly is fed by sub gripper assembly and then transferred to the main gripper
assembly. The marks caused by friction are put on the first and last pages of glued stacked of sheets due to the edges of round
holes [a] of mini gripper [1] being located at the upper and lower sides of main gripper assembly when transferring.
[Service work]
If the above-mentioned symptom occurs, prepare the sheet kit (4Y8-3138-000) to affix the sheet on the mini gripper being located
on the upper and lower sides of main gripper assembly.
1) Turn off the main power of perfect binder and then unplug the power cord.
2) Remove the parts below referring Service Manual.
- Front Covers (Left/Right)
- Rear Cover
- Rear Upper Cover
- Inner Cover (Upper/Lower)
3) Turn on the right front cover switch and left front cover switch by inserting the service tool or the like.
9

4) Remove the service PCB cover.
• 1 screw
5) Turn on SW1-2 and SW2-8 on the service PCB and set the machine in service mode.
[CAUTION] To keep the machine running in service mode, be sure to do so with the trimming assembly stowed inside.
6) Plug the power cord in the wall outlet.
7) Turn on the power switch and then perform machine initialization operation.
8) Turn off the power switch.
9) Turn on SW1-1 on the service PCB and set the machine in service mode.
10

10) Turn on the power switch.
11) Turn on SW2-1 and -3 on the service PCB and then press the push switch PSW1 3 (three) times to stop the mini gripper at
the vertical position.
12) Turn off the main switch and unplug the power cord from the wall outlet.
13) Remove the filter case unit.
• 3 screws
14) Remove the glue transport stay.
• 1 screw
11

[CAUTION] When attaching the glue transport stay, hang the cut part of the stay to the projection of the glue supply entrance.
15) Stand behind the machine to face the back side and then remove screws [2] fixing the mini grippers [1].
• 2 screw
[Attention] Be careful not to drop the screws into the machine during the operation.
16) Stand in front of the machine to face the front side and then remove screws [2] fixing the mini gripper [1].
• 2 screw
[Attention] Be careful not to drop the screws into the machine during the operation.
17) Remove the screw [2] being the left side of mini gripper [1] on your left and then disconnect the fixed ground wire [3].
• 1 screw
12

18) Remove the connector [2] being the right side of mini gripper [1] on your right and then remove the screw [3] to disconnect
the ground wire [4].
• 1 screw
19) Lift up (in the direction of the black arrow) left and right mini grippers to remove the 2 (two) mini grippers from the pins [1].
The following photo shows the state that 1 (one) mini gripper [2] has been taken from the back side of machine.
20) Prepare the sheet kit (4Y8-3138-000) to affix the sheet on the mini gripper removed from the main gripper along the following
reference lines.
- Affixing reference line [a]: Affix the left edge of sheet [1] at where it is within 1mm from the edge of mini gripper.
- Affixing reference line [b]: Affix the upper edge of sheet [1] at where it is within 1mm from the upper edge of mini gripper.
Affix the sheet not to protrude from the reference lines [a] and [b].
13

21) Reassemble the parts in the reverse order from Step 13).
[Attention] Make sure that the position of unit [1] being the side of mini gripper is correct and then put the mini gripper.
Photo [A] shows upside-down position of the unit on the side of mini gripper. Photo [B] shows the correct position.
[Service parts]
No. Part Number Description Q'ty Fig.No.
1 Old P51
New 4Y8-3138-000 SHEET KIT 0 -> 1
14

Malfunction
Copier B/W | imagePRESS 1135/1125/1110 Series |
The spread glue amount is unstable due to conducting
inappropriate procedure to adjust the glue amount(Perfect
Binder_A1 / Perfect Binder_C1)
[Symptom]
State of glue application to output products (book) is unstable even if spreading amount of glue has been adjusted.
[Cause]
It was reported in field that the spread amount of glue was unstable even after adjusting the spread amount of glue of Perfect
Binder. Check of the setting of glue amount adjustment in field revealed that glue amount adjustment was not performed properly
due to the following causes:
- Adjustment was performed wrongly
- Lack of explanation on the interaction between the service mode and the user mode both involved with adjusting the glue amount
in technical materials.
Here is the detailed explanation to the above:
<Adjusting work is performed wrongly>
A) Service Mode> SORTER> Adjust> GLUING is adjusted
This service mode is specified as unused in imagePRESS 1135 service manual. However this service mode might be adjusted
in field. The parameter of this service mode is adjusted as a reference position of the gap between stack of sheets (Signature)
and the glue spreading roller at the time of being shipped from factory, and so this setting should not be changed in field. Do not
change the parameter of the service mode otherwise the gap between stack of sheets (Signature) and the glue spreading roller
becomes too close or they might contact each other.
Caution:
Never adjust the below screws in the filed
- The screws firmly fixed with adhesive on the front side if the device - 1
Remove the lower internal cover and comfirm the screws [1] / [2] shown in the photo below:
- The screws firmly fixed with adhesive on the front side of the device - 2
Remove the upper internal cover and confirm the screws [3] shown in the photo below:
15

- The screws firmly fixed with adhesive on the rear side of the device
Remove the mount and confirm the screws [4] shown in the photo below:
<Information lacked in the technical materials>
B) Adjusting the spread glue amount in service mode and [Fine adjustment of spread amount of glue in perfect binding] in user
mode.
[Fine adjustment of spread amount of glue in perfect binding] in User Mode (Additional Functions> System Settings> Device
Settings) is to execute fine adjustment of spread amount of glue that is indicated in the service mode (GLU-AMT1 to 6). The table
below shows the relationship between 6 levels of service mode and 4 levels of user mode:
16

For instance, GLU-AMT3 adjustment value is to be applied when a booklet is produced whose thickness of stack of sheets
(Signature) is between 3.5 and 6.4mm (when the thickness of paper is 0.1mm, approximate 35 to 64 sheets). At this time, if the
number of the sheets is between 35 and 50, the parameter of [1 to 50 sheets] setting button in user mode also becomes effective,
and if the number of the sheets is between 51 and 64, the parameter of [51 to 100 sheets] setting button in user mode also
becomes effective. In regard to adjusting the glue amount, it is important to understand the relationship between service mode
and user mode. When to adjust the glue amount using service mode, it is recommended to set the parameter of user mode to
"0" (default value). Both the service mode and the user mode adjust the spread glue amount at the same location, and an
adjustment beyond the adjustable range of service mode is unavailable. The list below shows the sample of main parameters
(adjustable range: -20 to 20)
[Service work]
Perform the work of adjusting the glue amount in the order below:
- Adjusting the glue amount for plain paper
1) Check the condition of paper
2) Check the GLUING parameter on the service label affixed inside the front right door of Perfect Binder
3) Check the GLUING parameter of service mode of the device and enter an adjustment value for correction
4) Check the stack registration guide
5) Print out a sample booklet of stack thickness 0 to 1.4mm
6) Check the condition of glue applied to the booklet and adjust the glue amount
7) Print out again the sample booklet
8) Print out a sample booklet of stack thickness 1.5 to 25.0mm
- Adjusting the glue amount for coated paper
Perform the same procedure as the one for plain paper
Perform the glue amount adjusting work following the procedure below:
<Procedure to adjusting the spread glue amount for plain paper>
1) Check the condition of paper
Take 10 sheets of two-sided copy using the paper used as stack of sheets (Signature) in bookbinding and check the condition
of curl on paper.
The paper [A] is curled and [B] is not curled.
17

If the paper is not curled, go to the step 2). If the paper is curled, perform curl correction following the procedure below:
[Reference]
The tolerance of curl on the paper [1] that is delivered from copier host machine should be 10mm or less in regard to the height
[a] of the curl, and the length of curl [b] should be 50mm or more.
Even if the curl amount is within the aforementioned specification, the condition of spread glue may be affected by a small amount
of curl due to the variation of elasticity of paper depending on paper type. If 1FA7 or 1FA9 jam occurs, it indicates the possibility
of paper curl. Check if the paper is curled.
1-1) Select Additional Functions> System Settings> Paper Type Management Settings.
1-2) Select the paper type to edit from the list and [Details/Edit].
1-3) Press [Change] in [Curl Correction Level].
1-4) Press [-] and [+] to adjust the correction level for printing in face-up/down modes respectively.
Adjusting in opposite direction of warpage cancels curl out. Perform test copy or print with the paper after adjusting and check
the corrected amount.
[Reference]
- When to see the direction of warpage on paper, place the sheet maintaining its orientation as delivered in the delivery tray.
- Adjust in opposite direction of warpage on paper.
2) Check the GLUING parameter on the service label affixed inside the front right door of Perfect Binder
Check the GLUING label parameter of the information at the time of shipment from factory from service label.
18