Canon SmartBase MPC400 User manual

REVISION 0
COPYRIGHT © 2001 CANON INC. CANON SmartBase MPC600F/MPC400 NOV. 2001
HY8-10AT-000NOV.2001
SmartBase MPC600F H12-2194 230V ENG
SmartBase MPC600F H12-2195 230V GER
SmartBase MPC600F H12-2197 230V FRN
SmartBase MPC400 H12-2204 230V EC

Application
Thismanualhasbeen issuedby CanonInc. forqualified persons to learn technical theory, installation,maintenance,
and repair of products. This manual covers all localities where the products are sold. For this reason, there may
be information in this manual that does not apply to your locality.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in
products. When changes occur in applicable products or in the content of this manual, Canon will release tech-
nical information as the need arises. In the event of major changes in the contents of this manual, Canon will
issue a new editions of this manual.
The following paragraph does not apply to any countries where such provisions are inconsistent with local
law.
Trademarks
The product names and company names described in this manual are the registered trademarks of the individual
companies.
Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be copied,
reproduced or translated into another language, in whole or in part, without the written consent of Canon Inc.
Copyright © 2001 by Canon Inc.
CANON INC.
Consumer Imaging Products Quality Assurance Dept. 1
5-1 Hakusan 7-Chome,Toride-city, Ibaraki 302-8501, Japan
DTP System
This manual was produced on a Windows98®, personal computer, final pages were printed on AGFA
SelectSet Avantra 25.
All graphics were produced with Adobe Illustrator 9.0J®.
All documents and all page layouts were created with Adobe PageMaker 6.5®.

I
I. MEANING OF MARKS
The marks used in this manual have the following meanings.
Mark Meaning
States a precaution to be taken to prevent danger to personnel, damage to the product, or
damage to electronic components by discharge of static electricity. for example.
States a precaution to be taken to prevent damage to electronic components by
electrostatic discharge.
If the following mark is used, following the directions given.
Informs you of fire-related cautions.
Informs you that the plug must be removed from the power outlet before starting an
operation.
Gives useful information to understand descriptions.
Indicates sections to be read to obtain more detailed information.

II
II. ABOUTTHIS MANUAL
This manual is divided into five parts, and contains information required for servicing the product.
Each of the above parts is further divided into the following four chapters:
Chapter 1: General Description
This part explains product specifications and the how to service the unit safely. It is very important, so
please read it.
Chapter 2: Technical Reference
This part explains the technical theory the product.
Chapter 3: Assembly and Disassembly
This part explains the assembly and disassembly of the product.
Chapter 4: Maintenance and Service
This part explains how to maintain the products for adjustment and troubleshooting and service operations
and service switches.
Chapter 5: Appendix
This part explains the informations of the optional products and user data flow.
• For more details of user operations and user reports, see the separate volume of USER'S
GUIDE .
• Detailed description of each SSSW/parameter is not given in this manual except the new
SSSWs/parameters added to this model.
See
G3 Facsimile Service Data Handbook (supplied separately) for details them.
• See the G3/G4 Facsimile Error Code List (Rev.2, supplied separately) for details of
the error codes not shown in this manual.

III
III. REVISION HISTORY
REVISION CONTENT
0 Original

IV
IV.TABLE OF CONTENTS
Page Chapter 1: General Description
1 - 1 1. FEATURES
1 - 1 1.1 Overview
1 - 2 2. SPECIFICATIONS
1 - 2 2.1 General Specification
1 - 2 2.2 Communication Specification (SmartBase MPC600F only)
1 - 3 2.3 Color Communication Specification (SmartBase MPC600F only)
1 - 4 2.4 Scanner Specification
1 - 6 2.5 Printer Specification
1 - 9 2.6 Copy Specification
1 -10 2.7 Function
1 -12 3. OVERVIEW
1 -12 3.1 External View
1 -13 3.2 Operation Panel
1 -16 3.3 Consumables
1 -16 3.3.1 BJ cartridge and ink cartridge
1 -17 3.3.2 Print media
Chapter 2:Technical Reference
2 - 1 1. COMPONENT LAYOUT
2 - 1 1.1 Parts Layout
2 - 4 2. SCANNER MECHANISM
2 - 6 3. PRINTER SECTION
2 - 6 3.1 Overview of the Printer's Mechanical Parts
2 - 7 3.1.1 Carriage
2 - 7 3.1.2 Purge section
2 - 7 3.1.3 Paper feed section
2 - 8 3.2 Paper Feed Section
2 - 8 3.2.1 Paper feed components
2 - 9 3.2.2 Friction separation system
2 - 9 3.2.3 Paper transport section
2 - 9 3.2.4 Paper discharge section
2 -10 3.3 About the Ink Sensor
2 -12 3.4 Purge Section
2 -12 3.4.1 Purge section functions
2 -13 3.4.2 Purge section components
2 -15 3.5 Ink Suction Amount in the Cleaning Mode
2 -16 4. NEW FUNCTION

V
Chapter 3: Assembly and Disassembly
3 - 1 1. ATTENTION TO BE PAID DURING ASSEMBLY/ DISASSEMBLY
3 - 1 1.1 Safety Cautions
3 - 2 1.2 General Cautions
3 - 3 1.3 Product-Inherent Cautions
3 - 3 1.4 Action in the Event of Abnormality (All Clear)
3 - 4 1.5 Removal of red screws prohibited
3 - 4 1.6 Transporting the machine
3 - 5 2. DISASSEMBLY/ASSEMBLY
3 - 5 2.1 Parts Layout
3 - 8 2.2 Disassembly Work-Flow
3 - 9 2.3 Disassembly Procedure
Chapter 4: Maintenance and Service
4 - 1 1. MAINTENANCE LIST
4 - 1 1.1 Consumables
4 - 1 1.2 Cleaning
4 - 2 1.3 Periodic Inspection
4 - 2 1.4 Periodic Replacement Parts
4 - 2 1.5 Adjustment Items
4 - 3 1.6 General Tools
4 - 3 1.7 Special Tools
4 - 4 2. HOW TO CLEAN PARTS
4 - 4 2.1 Main Unit Outer Covers
4 - 4 2.2 Pickup/Separation Roller (SmartBase MPC600F only)
4 - 4 2.3 Document U-Turn/Feed/Eject Roller (SmartBase MPC600F only)
4 - 4 2.4 Separation Guide (SmartBase MPC600F only)
4 - 4 2.5 Document Guide Sheet (SmartBase MPC600F only)
4 - 4 2.6 White Sheet (SmartBase MPC600F only)
4 - 4 2.7 Document Glass
4 - 4 2.8 Printer Platen
4 - 6 3. ADJUSTMENT
4 - 6 3.1 CS LED Lights-on Duration Adjustment
4 - 7 3.2 When Adjustment of the Print Head Position is Required
4 -10 4. TROUBLESHOOTING
4 -10 4.1 Troubleshooting Index
4 -12 4.2 Errors Shown on the Display
4 -12 4.2.1 User error message
4 -17 4.2.2 Error codes
4 -23 4.3 Errors not Shown on the Display
4 -23 4.3.1 General errors
4 -24 4.3.2 Printing problems
4 -26 4.3.3 Scanning problems
4 -28 4.4 Processing Communication Problems

VI
4 -28 4.4.1 Initial identification of problems
4 -29 4.4.2 Procedures for processing communication problems
4 -31 5. SERVICE SWITCHES
4 -31 5.1 Hardware Switches
4 -32 5.2 Service Data Setting
4 -32 5.2.1 Service data overview
4 -33 5.2.2 Service data registration/setting method
4 -34 5.2.3 Service data setting
4 -41 5.2.4 Explanation of service data
4 -42 5.2.5 New SSSWs/parameters added to this model
4 -56 6. TEST FUNCTIONS
4 -56 6.1 User Test Print Functions
4 -56 6.1.1 Nozzle check pattern
4 -57 6.2 Service Test Functions
4 -57 6.2.1 Test mode overview
4 -58 6.2.2 Test mode flowchart
4 -60 6.2.3 D-RAM tests
4 -60 6.2.4 CS tests
4 -61 6.2.5 PRINT test
4 -62 6.2.6 Modem and NCU tests
4 -66 6.2.7 Faculty tests
4 -71 7. SERVICE REPORT
4 -71 7.1 Report Output Function
4 -71 7.1.1 User report output functions
4 -72 7.1.2 Service report output functions
4 -85 8. WIRING DIAGRAM
4 -85 8.1 Wiring Diagram
Chapter 5: Appendix
5 - 1 1. USER DATA FLOW
5 - 1 1.1 User Data Flow (by Operation Panel)
5 - 5 1.2 User Data Flow (by MultiPASS Suite)

Chapter 1
General
Description

1-1
SmartBase MPC600F/MPC400 Chapter 1: General Description
1. FEATURES
1.1 Overview
This product is a G3 transreceiving facsimile based on the ITU-T recommendations. It can be used in
telephone networks.
Picture Quality Color Printer
High quality printing can be accomplished with the Canon Bubble Jet (BJ) method using the maximum
2400dpi ×1200dpi resolution. Various kinds of media can be printed with the high speed of a maximum
17 pages per minute. The printing paper tray can hold up to 100 sheets of plain paper, 30 sheets of
transparencies film, or 10 envelopes.
Plain paper fax which can transmit/receive in color*1
Conforming to ITU-T recommendations, this fax is able to transmit/receive in color. Due to containing
extremely high-speed 33.6kbps modems, transmission time can be shortened. Pictures and photographs
can both be send and received clearly by UHQ (Ultra High quality), Canon’s vivid image processing
technology. Up to 30 letter, A4 and legal size sheets, can be set in the ADF *1. 9 one-touch dial entries
and 100 speed dial entries can be registered, and group dial and broadcasting transmission can also be
done. When paper and ink run out, the data is saved to memory, so there is no worry. When a external-
phone is attached, fax communication and normal telephone reception are possible due to FAX/TEL
switching.
Out-of-Ink Function
This machine has a function which detects when ink has run out. It also detects when the cartridges of
machines equipped with color communications are out of ink. The presence/absence of ink in the ink
chamber is detected by reflecting ink sensor.
Copy Function
This machine can be used as a 1200dpi ×1200dpi high resolution full color copier. With a monochrome
document (including half-tone), up to 99 pages can be copied at one time at the speed of a maximum of
17 pages/minute.
Full Color & 256 Gradation Grayscale Scanner
Using graphics or OCR software which conforms to the TWAIN standard, full color and 256-gradation
grayscale images with a quality of 40 ~ 9600 dpi can be read into a computer.
PC Fax*1
By connecting this machine to a computer, a fax can be transmitted from the included MultiPASS Suite
or from a Windows application, and a received image can be saved to the computer as-is without printing
it out.
*1 SmartBase MPC600F only

1-2
SmartBase MPC600F/MPC400 Chapter 1: General Description
2. SPECIFICATIONS
2.1 General Specification
Type Desktop
Body colour Cool White
Power source 180 ~ 264V AC, 48 ~ 62 Hz
Power consumption Standby 5.8 W (SmartBase MPC400)
8.0 W (SmartBase MPC600F)
Max. 41.8 W
Usage environment. 50.0° F ~ 90.5° F (10° C ~ 32.5° C), 20% ~ 80% RH, 570 ~ 760
mmHg (760 ~ 1013 hPa)
Horizontal ±3° or less
Operating noise Measured in accordance with ISO standards
Operating :50 dB(A) or less
Dimensions (W ×D ×H) 17.32" ×20.59" ×8.89" (440 mm ×523 ×228 mm) SmartBase
MPC400
17.32" ×20.59" ×11.85" (440 mm ×523 ×301 mm) SmartBase
MPC600F
(Not including trays)
Weight 22.05 lbs (10.0 kg) SmartBase MPC400
27.34 lbs (12.4 kg) SmartBase MPC600F
(including trays)
2.2 Communication Specification (SmartBase MPC600F only)
Applicable lines PSTN (Public Switched Telephone Network)
Applicable Services NET SWITCH (Australia)
Own Ringing (Fin)
FAX ABILITY (New zealand)
Handset None
Transmission method Half-duplex
Transmission control protocol ITU-T T30 binary protocol/ECM protocol/
ITU-T V.8 protocol/V.34 protocol/ECM protocol
Modulation method
G3 image signals ITU-T V.27ter (2.4k, 4.8k bps)
ITU-T V.29 (7.2k, 9.6k bps)
ITU-T V.17 (TC7.2k, TC9.6k, 12k, 14.4k bps)
ITU-T V.34 (2.4k, 4.8k, 7.2k, 9.6k, 12k, 14.4k, 16.8k, 19.2k,
21.6k, 24k, 26.4k, 28.8k, 31.2k, 33.6k bps)
G3 procedure signals ITU-T V.21 (No.2) (300bps)
ITU-T V.8 300bps
ITU-T V.34 600 bps, 1200 bps
(With automatic fallback function)
Coding Black/white ITU-T T.4 Coding method (MH, MR)
ITU-T T.6 Coding method (MMR)
ITU-T T.82/T.85 Coding method (JBIG)
Color ITU-T T.81 Coding method (JPEG)

1-3
SmartBase MPC600F/MPC400 Chapter 1: General Description
Error correction ITU-T T30 (ECM)
Time required for transmission protocol
Pre-message Post-message Post-message *3
Protocol Protocol *1Protocol *2
Mode (between pages) (after pages)
G3 standard approx.12 sec. approx.4 sec. approx.3.5 sec.
V.8/V.34 approx.9 sec. approx.1 sec. approx.1 sec.
*1 Time from when other facsimile is connected to the line until image transmission begins.
*2 Post-message (between pages): Time from after one document has been sent until transmission of the
next document starts if several pages are transmitted.
*3 Post-message (after last pages): Time from after image transmission is completed until line is
switched from facsimile to telephone.
Minimum transmission time 10 msec (G3), 0 msec (G3, ECM)
Transmission output level From 0 to -15 dBm
Receive input level From -3 to -43 dBm
Modem IC FM336
2.3 Color Communication Specification (SmartBase MPC600F only)
ITU-T recommendation ITU-T T.30 ANNEX E (JPEG Color Fax)
T.4 ANNEX E (JPEG Header)
T.42 (Color space for Color Fax)
T.81 (JPEG)
Scanning Document size A4
Printing paper size A4
Resolution 200×200 dpi
Picture element 8 bit
Coding JPEG
Color space CIELAB
Illuminant Data CIE Standard Illuminant D50
Sub sample 4:1:1 (=Lab)

1-4
SmartBase MPC600F/MPC400 Chapter 1: General Description
2.4 Scanner Specification
Type Book
Sheet (SmartBase MPC600F only)
ADF capacity Max. 30 sheets (A4/Letter/Legal)
Effective scanning width Letter/Legal 8.42" (214 mm)
A4 8.19" (208 mm)
Scanning method Contact Image sensor scanning method
Scanning resolution 600 ×1200 dpi
Scanning speed
Mode Scanning speed
Text 5.3 second/page
Gray scale 5.3 second/page
Full color 15.8 second/page
Memory Scanning Canon FAX Standard Chart No.1 scanning
Max. approx. 270 sheet
Scanner gradations Grayscale; 8 bit, 256 gradations
Color; R,G,B (8 bits each) full color capability
TWAIN Yes
Scanning density adjustment 9 density level
Image modes Halftone (PHOTO mode)
Halftone (fax and copy) 64-gradation error diffusion system (UHQ)
Prescan Yes

1-5
SmartBase MPC600F/MPC400 Chapter 1: General Description
Figure 1-1 Scanning Range
NOTE
Scanning range
Sheet dimensions (W ×L)
SmartBase MPC600F
ADF Maximum 8.50" ×39.3" (216 mm ×1000 mm)
ADF Minimum 4.13" ×5.83" (105 mm ×148 mm)
Document glass 8.50" ×11.7" (216 mm ×297 mm)
SmartBase MPC400
Document glass 8.50" ×14.0" (216 mm ×356 mm)
Thickness
ADF 0.002" ~ 0.005" (0.06 mm ~ 0.13 mm)
50~90 g/m2
Document glass 0.79" (20 mm)
Document scanning width “A4/LTR” is set in service data #1 SSSW SW06, bit4.
MAX. 0.18"
(MAX.4.5 mm)
MAX. 0.16"
(MAX. 4.0 mm)
Letter/Legal*/A4
MAX. 0.16" (MAX. 4.0 mm)
COLOR FAX: MAX. 0.24"
**
(MAX. 6.0 mm)
MAX. 0.18"
(MAX. 4.5 mm)
* When using legal-size documents with the SmartBase MPC600F, load them into the ADF.
**SmartBase MPC600F only

1-6
SmartBase MPC600F/MPC400 Chapter 1: General Description
2.5 Printer Specification
Printing method Bubble-jet ink on-demand
BJ Cartridge
Structure Detachable ink tanks for each color and BK/Cl (C, M, Y) integrated
head
Head BK: 320 nozzles, 2-column vertical array
Cl: 256 nozzles/color, 2-column vertical array/color
Ink colors Pigment BK, dyes C, M, Y
Ink tanks BCI-3eBK, BCI-3eC, BCI-3eM, BCI-3eY
Weight BK: 32 g Cl (C, M, Y): 11 g
Ink Tank
Products name BCI-3eBK/BCI-3eC/BCI-3eM/BCI-3eY
Product code F47- 3131 / F47- 3141/ F47- 3151/ F47- 3161
Weight 32g (BCI-3eBK)/11g (others)
Ink detection Optical LOW-Ink sense
Printing speed Black Approx. 17 pages/minute (in case of character print)
Color Approx. 12 page/minute
Printing resolution 2400 dpi ×1200 dpi
Paper output tray stacking Approx. 50 sheets (when using the recommended paper)
Paper tray
Paper supply method ASF (Auto Sheet Feeder)
Number of paper tray 1tray : Legal/Letter/A4/A5/B5 (Universal)
Paper capacity Max. 0.40" (10 mm) thickness
plain paper (Approx. 100 sheets)
Weight 64 ~ 105 g/m2
Recommended paper
KANGAS
Weight 80 g/m2
Paper size A4
Manufactured by KANGAS
NEUSIEDLER Canon Paper
Weight 80 g/m2
Paper size A4
Manufactured by NEUSIEDLER

1-7
SmartBase MPC600F/MPC400 Chapter 1: General Description
Paper trailing edge
PRINTING RANGE
PRINTING DROP OUT RANGE
32
4
5
1
Paper leading edge
Figure 1-2 Printing Range
NOTE
Printing range (Black & White FAX)
Paper dimensions (W ×L)
Letter 8.50" ×10.98" (216 mm ×279 mm)
Legal 8.50" ×14.02" (216 mm ×356 mm)
A4 8.27" ×11.69" (210 mm ×297 mm)
Item A4 Letter Legal
1Effective printing width 8.00" 8.00" 8.00"
(203.2 mm) (203.2 mm) (203.2 mm)
2Left margin 0.13"±0.06" 0.25"±0.06" 0.25"±0.06"
(3.4±1.5 mm) (6.4±1.5 mm) (6.4±1.5 mm)
3Right margin 0.13"±0.06" 0.25"±0.06" 0.25"±0.06"
(3.4±1.5 mm) (6.4±1.5 mm) (6.4±1.5 mm)
4Top margin 0.12"±0.06" 0.12"±0.06" 0.12"±0.06"
(3.0±1.5 mm) (3.0±1.5 mm) (3.0±1.5 mm)
5Bottom margin 0.20"±0.12" 0.20"±0.12" 0.20"±0.12"
(5.0±3.0 mm) (5.0±3.0 mm) (5.0±3.0 mm)
Units are inches with mm shown in parentheses.
• The shaded area is included in the left and right margin errors of the paper trailing
edge.
• The printing range is set in user data “PRINTER SETTINGS”, “PAPER SIZE”.

1-8
SmartBase MPC600F/MPC400 Chapter 1: General Description
Printing range (Color FAX & Printer mode)
Feed direction
Feed direction
Envelopes
Min. 7.17 10.12 inch(182 257 mm)
Max. 8.5
14.0 inch(216 356 mm)
: Recommended printing area
(Plain paper , etc.)
0.12 inch/3.0 mm
0.20 inch
5 mm
(B5/A5/A4)
0.13 inch/3.4 mm
0.13 inch/3.4 mm
0.13 inch/3.4 mm
0.12 inch/3.0 mm
1.04 inch/26.5 mm
(COM #10)
9.48 4.17 inch(241
106 mm)
(DL)
8.66 4.33 inch(220
110 mm)
ba
a =
b =
c =
d =
c
d
W
L
W
L =
a =
b =
c =
W
L
b
a
cd
: Printable area
(contains recomended printing area)
e
f
d =
e =
f =
(B5/A5/A4)
0.13 inch/3.4 mm
1.10 inch/28.0 mm
1.04 inch/26.5 mm
Plain paper and Special media (Color FAX & Printer mode)
W L =
Figure 1-3 Printing Range (1)

1-9
SmartBase MPC600F/MPC400 Chapter 1: General Description
2.6 Copy Specification
Color copy Yes
Multiple copy 99 copies
Copy mode Black & white DRAFT, TEXT, PHOTO
Color FAST, NORMAL, FINE
Copy resolution Black & white 600 dpi ×600 dpi
Color 1200 dpi ×1200 dpi
Copy magnification ratio 25~400%
Fixed ratio A4 →LTR, LGL →LTR, 4 ×6 inch →LTR
Figure 1-4 Printing Range (2)
Banner paper
a
bMax.6 folds (To be cut at the edge of the 7th fold)
123456
c
a=0.13 inch / 3.4 mm
b=0.13 inch / 3.4 mm
c=1.26 inch / 32 mm

1-10
SmartBase MPC600F/MPC400 Chapter 1: General Description
2.7 Function
Dialling
Manual dialling Numeric button
Auto dialing Max. 120 digits
One-touch:9, Coded speed:100, Numeric button:1
Group dial Max. 110 locations
Redial Numeric button redial function (Max. 120 digits)
Transmission
Broadcast transmission Max. 110 locations (One-touch:9, Coded speed:100, Numeric
button:1)
Delayed transmission Yes (PC Assisted) Max. 30 reservation
Confidential Tx/Rx None
Relay broadcasting originating None
Relay broadcasting None
Reception
Dual Access Yes
FAX/TEL switching Yes
Method CNG detection
Message None
Pseudo CI None
Pseudo ring Yes
Pseudo ringback tone Yes
Reduction settings for reception Yes
Automatic reduction of reception images Yes (100% ~ 70%)
Built-in Answering machine None
Answering machine connection Yes (Telephone answering priority type)
Remote reception Yes (Remote ID method)
Memory lock reception None
Reception printing in reverse order None
Polling
Polling transmission None
Polling reception Yes
Extended copy function
mirror Yes
Image repeat Yes
Entire document Yes