Canon imageCLASS MF414dw User manual

Service Guide
For Authorized Servicers

imageCLASS MF410dw Series Service Guide for AS
imageCLASS MF410dw Series Service Guide for AS April 2016
Page ii
Published by
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747-3336
1-800-OK-CANON
[e-mail]
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. e-Support Center Web site:http://www.support.cusa.canon.com
Canon U.S.A. ISG Central Web site:http://www.isgcentral.cusa.canon.com
Canon Network Access (CNA) Web site:http://www.cna.cusa.canon.com
IMPORTANT
THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageCLASS MF410dw Series.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL
DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF
CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS.
REVISION HISTORY
Revision
Date
Section(s)
Details
— April 2016 All
Release of the imageCLASS MF410dw Series Service
Guide for Authorized Servicers.

imageCLASS MF410dw Series Service Guide for AS
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COPYRIGHTS AND TRADEMARKS
This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2016. All rights reserved.
Canon, imageCLASS, and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of
Canon Inc.
All other company names and product names may be trademarks or registered trademarks of their respective
owners, and are hereby acknowledged.
LEGAL NOTICES
The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference
purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without
the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon
U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession,
use, or misuse of this Service Guide.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or
specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are
subject to change without notice. The latest version is available online at the ISG Central and e-Support Web sites
noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein are
for illustration purposes only.
DISCLAIMER
NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE
FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT,
FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR
SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE
PRODUCT’S OPTIONAL HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT,
REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS
SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANY
AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE
PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER
ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND THE PROPERTY
OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO
USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY
AUTHORIZED SERVICE PROVIDER.

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Contents
I. Product Overview------------------------------------------------------------------------------------------- 1
II. Product Configuration, Box Contents, and Monthly Print Volume-------------------------- 2
A. Configuration and eCarePAKs -------------------------------------------------------------------------------- 2
B. Box Contents ------------------------------------------------------------------------------------------------------- 4
C. Monthly Print Volume -------------------------------------------------------------------------------------------- 4
III. Service Authorization-------------------------------------------------------------------------------------- 5
IV. Educational Training--------------------------------------------------------------------------------------- 5
A. Training Program Overview ------------------------------------------------------------------------------------ 5
B. Certification --------------------------------------------------------------------------------------------------------- 5
C. Who Should Complete ------------------------------------------------------------------------------------------- 5
D. Prerequisites -------------------------------------------------------------------------------------------------------- 6
E. Course Format------------------------------------------------------------------------------------------------------ 6
F. Course Equipment ------------------------------------------------------------------------------------------------ 7
V. Servicing Notes---------------------------------------------------------------------------------------------- 8
A. Power and Plug Requirements-------------------------------------------------------------------------------- 8
B. Installation Space Requirements----------------------------------------------------------------------------- 9
C. Estimated Installation Time -----------------------------------------------------------------------------------13
D. Notes on the Wireless LAN------------------------------------------------------------------------------------ 13
E. Firmware Upgrade------------------------------------------------------------------------------------------------ 14
1. Upgrading with the UST-------------------------------------------------------------------------------------14
2. Upgrading via the Internet ----------------------------------------------------------------------------------14
F. Service Support Tools and Oils------------------------------------------------------------------------------ 15
G. Cleaning ------------------------------------------------------------------------------------------------------------- 16
H. Periodic Replacement Parts ----------------------------------------------------------------------------------16
I. Consumables ------------------------------------------------------------------------------------------------------ 17
J. Consumable Parts------------------------------------------------------------------------------------------------ 18
K. Soft Counters (imageCLASS MF419dw Only) -----------------------------------------------------------19
VI. Limited Warranty and Technical Support --------------------------------------------------------- 20
A. Limited Warranty Conditions --------------------------------------------------------------------------------- 20
B. Technical Support for the End-User------------------------------------------------------------------------20
1. Carry-In Service ----------------------------------------------------------------------------------------------- 21
2. Exchange Service --------------------------------------------------------------------------------------------21
3. Internet Support ----------------------------------------------------------------------------------------------- 22
C. eCarePAK Extended Service Plan -------------------------------------------------------------------------- 23
1. Purchasing an eCarePAK Extended Service Plan ---------------------------------------------------23
2. Registering an eCarePAK Extended Service Plan ---------------------------------------------------23
VII. Authorized Servicer Program ------------------------------------------------------------------------- 24
A. Authorized Servicer Customer Registration System ------------------------------------------------- 24
B. ASCR Registration Process----------------------------------------------------------------------------------- 25
C. Replacement Inventory ----------------------------------------------------------------------------------------- 25
VIII. Authorized Servicer Support Offerings------------------------------------------------------------ 26
A. Authorized Servicer Support ---------------------------------------------------------------------------------26
B. Internet Support--------------------------------------------------------------------------------------------------- 26
1. Canon USA’s e-Support Center Web Site -------------------------------------------------------------- 26
2. Canon USA’s ISG Central Web Site ---------------------------------------------------------------------28
C. Call Escalation Procedure -------------------------------------------------------------------------------------30

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IX. Warranty Procedures ------------------------------------------------------------------------------------ 31
A. e-Tag------------------------------------------------------------------------------------------------------------------ 31
B. Online Limited Warranty Credit Inquiry ------------------------------------------------------------------- 33
C. Warranty Reimbursement Program ------------------------------------------------------------------------ 35
1. Dispatch by CITS ---------------------------------------------------------------------------------------------35
2. Warranty Marketing Program ------------------------------------------------------------------------------ 36
X. Parts Support ---------------------------------------------------------------------------------------------- 37
A. Parts and Service Material Orders --------------------------------------------------------------------------37
1. Canon Network Access ------------------------------------------------------------------------------------- 37
2. Parts Order Desk --------------------------------------------------------------------------------------------- 38
B. Parts Order Entry ------------------------------------------------------------------------------------------------- 39
1. Regular Orders ------------------------------------------------------------------------------------------------39
2. Rush Orders ---------------------------------------------------------------------------------------------------39
C. Parts Information/Parts Price List Download------------------------------------------------------------39
D. Parts Discontinuation Schedule Information------------------------------------------------------------39
E. Order/Invoice Inquiry-------------------------------------------------------------------------------------------- 40
F. Parts Return Process ------------------------------------------------------------------------------------------- 40
XI. Appendix ---------------------------------------------------------------------------------------------------- 41
A. Specifications------------------------------------------------------------------------------------------------------ 41
B. Warranty------------------------------------------------------------------------------------------------------------- 48
1. imageCLASS MF410dw Series Exchange/Carry-In Limited Warranty --------------------------48
2. Canon Toner Cartridge Limited Warranty---------------------------------------------------------------49
C. List of Tables------------------------------------------------------------------------------------------------------- 50
D. List of Figures ----------------------------------------------------------------------------------------------------- 50

imageCLASS MF410dw Series Service Guide for AS
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I. Product Overview
The Canon imageCLASS MF410dw Series consists of three models:
imageCLASS MF414dw, imageCLASS MF416dw, and imageCLASS MF419dw.
These models are compact, B&W (black-and-white), wireless laser printers, and
bring the following capabilities to users in a small office or home office
environment:
•The imageCLASS MF410dw Series machines print in B&W at speeds of up to
35 ppm (pages-per-minute) using 1-sided LTR (letter-sized) paper1. They are
duplex, AirPrint printers with a color, touch panel display, and contain mobile
print and Secured Print features. In addition to the features above, the
imageCLASS MF416dw also contains Tap and Print NFC capabilities.
•Only the imageCLASS MF419dw can copy LGL (Legal) size paper from the
platen glass, and contains soft counters to track the number of printouts.
•Print resolution of up to 1,200 dpi x 600 dpi (dots per inch).
•The imageCLASS MF414dw and MF416dw have a standard front-loading
paper cassette with a capacity of up to 250 sheets and a multi-purpose tray
with a capacity of up to 50 sheets (LTR, 20 lb bond (80 g/m2)). There is also
an optional paper cassette with a capacity of up to 500 sheets available, for a
total capacity of approximately 800 sheets.
•The imageCLASS MF419dw has a standard front-loading paper cassette with
a capacity of up to 500 sheets and a multi-purpose tray with a capacity of up
to 50 sheets (LTR, 20 lb bond (80 g/m2)). There is also an optional Cassette
Feeding Unit with a capacity of up to 500 sheets available, for a total capacity
of approximately 1,050 sheets.
•Has a 3.5” color touch panel display with touch and flick operability, such as a
smartphone.
•Includes a USB 2.0 port for printing.
•Meets the ENERGY STAR guidelines for energy efficiency.
•Standard UFR (Ultra-Fast Rendering) II LT and PCL 6 printing, with
PostScript printing available only for the imageCLASS MF419dw.
•Built-in network connectivity that supports network printing.
•Wi-Fi capabilities, which include Duplex Print at speeds of up to 802.11b/g/n2.
•Support for mobile printing from Apple iOS and Android mobile devices.
1 The print speed is based on internal testing, and may vary, depending on the number of prints, paper size, paper
type, and paper orientation selected.
2 Wireless performance may vary, depending on terrain and distance between the printer and wireless network
clients.

imageCLASS MF410dw Series Service Guide for AS
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II. Product Configuration, Box Contents, and Monthly Print Volume
A. Configuration and eCarePAKs
Note: All configurations shown are for reference purposes only, and are
subject to change without notice. Please refer to the Price List in the CNA
(Canon Network Access) Web site www.cna.cusa.canon.com for the most
up-to-date item numbers.
Table 1 — Configuration
Item
Item
Number
3
imageCLASS MF414dw
imageCLASS MF416dw
imageCLASS MF419dw
imageCLASS MF414dw 0291C020AA
imageCLASS MF416dw 0291C018AA
imageCLASS MF419dw 0291C006AA
Supplies and Consumables
Cartridge 119 (Yields approximately 2,100 pages (LTR), with the factory default print
density setting.) 3479B001AA
Cartridge 119II (Yields approximately 6,400 pages (LTR), with the factory default print
density setting.)
3480B001AA
Optional Hardware Accessories
Paper Feeder Unit PF-44 (For the MF414dw and MF416dw Only) 3439B001AA
Cassette Feeding Unit-U1 (For the imageCLASS MF419dw Only) 0732A023AA
Service Materials and Parts Catalog
imageCLASS MF414dw and MF416dw Service Manual Available for
download on
the e-Support
Web site
imageCLASS MF419dw Service Manual
imageCLASS MF410dw Series Parts Catalog
3 Item numbers and part numbers are subject to change without notice.

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Table 2 — eCarePAKs
eCarePAKs are available for purchase through an Authorized Canon Reseller or
Distributor. For more information, see “eCarePAK Extended Service Plan,” on p. 23.
Model Tier
Extended Coverage
Length and Type
Item Number3
imageCLASS MF414dw 2E
1 Year Exchange/Carry-In
5707B042AA
2 Year Exchange/Carry-In
5707B043AA
3 Year Exchange/Carry-In
5707B044AA
4 Year Exchange/Carry-In
5707B045AA
imageCLASS MF416dw 3E
1 Year Exchange/Carry-In
5707B046AA
2 Year Exchange/Carry-In
5707B047AA
3 Year Exchange/Carry-In
5707B048AA
4 Year Exchange/Carry-In
5707B049AA
imageCLASS MF419dw 4E
1 Year Exchange/Carry-In
5707B050AA
2 Year Exchange/Carry-In
5707B051AA
3 Year Exchange/Carry-In
5707B052AA
4 Year Exchange/Carry-In
5707B053AA
3 Item numbers and part numbers are subject to change without notice.

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B. Box Contents
Note: The box contents shown below are for reference purposes only, and
are subject to change without notice.
MF414dw and MF416dw
MF419dw
•Main Unit
•Main Unit
•Power Cord
•Power Cord
•User Manuals and Software DVD
•User Manuals and Software DVD
•Telephone Cable
•Telephone Cable
•Warranty Cards
•Warranty Cards
•Starter Guide
•Starter Guide
•Standard Cartridge 119
•Standard Cartridge 119
•CRG Spacer
•CRG Spacer
•Cartridge Instruction Sheet
•Cartridge Instruction Sheet
•French Label
•French Label
•Information for Mac Compatible (US)
•Information for Mac Compatible (US)
•Notice for System Management ID
C. Monthly Print Volume
The optimum performance range is the volume range that the equipment is
intended to run on a regular basis to maintain a high-level of performance and
print/copy quality.
The maximum monthly print volume is the maximum number of pages the
machine can produce within a one (1) month period (based on LTR paper). It
is recommended not to use the device to produce the maximum number of
pages, or a greater volume, on a consistent monthly basis.
Table 3 — Maximum Monthly Print Volume
Model Optimum Performance Range Maximum Monthly Print
Volume
imageCLASS MF410dw Series 750 to 3,000 prints Up to 50,000 prints

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III. Service Authorization
To obtain and maintain authorization to provide warranty and post-warranty
service, an AS (Authorized Servicer) must have at least one (1) employee who
has successfully completed the imageCLASS MF410dw Series device-training
program.
IV. Educational Training
A. Training Program Overview
Technicians who successfully complete the imageCLASS MF410dw and
D1500 Series online training course and pass the certification exam, are
authorized to service and support the imageCLASS MF410dw Series and
D1500 products.
The imageCLASS MF410dw Series and D1500 Series online training course
is available via the TRAINING section of the e-Support Center Web site.
B. Certification
The successful completion of the imageCLASS MF410dw Series and D1500
Series training course and passing of the final assessment exam are required
to sell and service this product.
Certification includes the following models:
•imageCLASS MF414dw
•imageCLASS MF416dw
•imageCLASS MF419dw
•imageCLASS D1550
•imageCLASS D1520
C. Who Should Complete
All service technicians who are responsible for installing, servicing, and
supporting the imageCLASS MF410dw Series and D1500 Series machines
must successfully complete the imageCLASS MF410dw and D1500 Series
online training course, and pass the certification exam to receive technical
support and dealer authorization to sell these products.

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D. Prerequisites
Prior to taking the imageCLASS MF410dw and D1500 Series Training
course, technicians are required to complete the imageCLASS
MF6160dw/MF6180dw online training curriculum, or the imageCLASS
D1320/D1350/D1370 online training curriculum successfully. These curricula
consist of the imageCLASS D1100 CBT and the relevant final assessment
exams for each series.
The imageCLASS D1100 CBT is available via the Support & Download
Center of the e-Support Center Web site.
It is also highly recommended that the service technician have:
•Prior experience with Canon imageCLASS MF devices
•Experience with taking eLearning courses
•Familiarity with common hand tools to disassemble and service Canon
devices
E. Course Format
The imageCLASS MF410dw and D1500 Series online training course is a
self-paced course. It covers the differences between this series and its
predecessors: MF410dw Series: the imageCLASS MF6100 Series; D1500
Series: the D1300 Series.
Students should download the following resources to have as a reference
while taking this course:
•Print Version of the Course
•Service Manuals
•e-Manuals
It takes approximately 1.5 hours to complete this course successfully. It is
important that a quiet and undistracted learning area be set up by the student
beforehand, to take this course effectively.

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F. Course Equipment
•Windows workstation with audio and access to the TRAINING section of
the e-Support Center Web site
•Flash-enabled Web browser (preferably Microsoft Internet Explorer)
NOTE:
Windows Internet Explorer is necessary to download the documents
supplied with this course. In Internet Explorer 8, the file download option is
disabled by default. To enable file downloading in Internet Explorer 8, follow
these steps:
1. Open Internet Explorer, and select the [Tools] menu.
2. Select [Internet Options].
3. Select the [Security] tab.
4. Select [Custom level].
5. Scroll down the Security Settings list until the [Downloads] section is
displayed, then and select the [Enable] radio button under <Automatic
prompting for file downloads> and under <File download>.
6. Click [OK] until all dialog boxes are closed.
7. Close and re-open Internet Explorer.
The student should now be able to download the learning resources
contained within the course.

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V. Servicing Notes
A. Power and Plug Requirements
The imageCLASS MF410dw Series devices require a NEMA 5-15 receptacle
for proper operation. Before installation, confirm that a proper NEMA
receptacle is available for this device. It is not necessary to have a dedicated
line.
Table 4 — Power and Plug Requirements
NEMA 5-15 Receptacle

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B. Installation Space Requirements
The approximate installation space requirements for the imageCLASS
MF410dw Series machines are shown below. Always ensure that there is
enough space for the service and operation of the device.
Table 5 — imageCLASS MF419dw Installation Space Requirements
imageCLASS MF419dw
Width and Depth Requirements
Height Requirements

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imageCLASS MF419dw with the Optional Cassette Feeding Unit-U1 Attached

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Table 6 — imageCLASS MF416dw and MF414dw Installation Space
Requirements
imageCLASS MF416dw and MF414dw
Width and Depth Requirements
Height Requirements

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imageCLASS MF414dw or MF416dw with the Optional Paper Feeder Unit PF-44 Attached

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C. Estimated Installation Time
The table below indicates the estimated length of time needed to install the
main unit and optional accessories from an unpacked condition. The
estimated installation times are based on one (1) experienced technician.
Table 7 – Estimated Installation Times
Description
Estimated Time
imageCLASS MF410dw Series Main Unit
3.6 minutes
Paper Feeder Unit PF-44 (For the imageCLASS MF414dw and MF416dw only) 1.1 minutes
Cassette Feeding Unit-U1 (For the imageCLASS MF419dw only) 7 minutes
D. Notes on the Wireless LAN
•The imageCLASS MF410dw Series machines are designed for indoor
use, and must be kept at a close distance (approximately 16.4’ (5 m)) from
an access point.
•It is recommended to check if masking is found. Communications between
walls and floors can deteriorate; therefore, arrange for the proper
installation of the machine to reduce any deterioration in communications.
•Radio wave interference may occur if radio wave equipment, such as a
microwave is near the machine, and it is in the same frequency band as
the radio wave used by the wireless LAN. Keep the machine away from
radio wave sources as much as possible.

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E. Firmware Upgrade
The imageCLASS MF410dw Series supports two methods to upgrade the
firmware.
1. UST (User Support Tool)
2. Via the Internet
1. Upgrading with the UST
Firmware is available for download on the Canon USA public Web site
(http://www.usa.canon.com/support). When servicing the machine, make
sure to go to the Canon USA public Web site, and download the most
recent firmware.
Note:
•A computer and the most recent UST (User Support Tool) file are
required to install upgraded firmware.
•Only the Engine Controller PCB can be upgraded using the UST.
•The UST and firmware are included in the firmware package download
from the Canon USA public Web site.
2. Upgrading via the Internet
The imageCLASS MF410 Series firmware can be upgraded without the
use of an external PC.
IMPORTANT
•To upgrade the firmware via Internet, the Serial Number of the machine
must be written on the Main Controller PCB, and the BODY number
must be registered in the Service Mode.
•The machine must also be connected to a network with Internet access.
After the machine’s firmware is updated, the machine restarts and installs
the update. For more information on updating firmware without a PC, see
the imageCLASS MF414dw/MF416dw Service Manual, or the
imageCLASS MF419dw Service Manual.

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F. Service Support Tools and Oils
In addition to the standard tools used to service these devices, a service
technician must also carry the special tool in the table below. For more
information on special tools, see the imageCLASS MF410dw Series Service
Manual.
Table 8 – Special Tools List
Description
Appearance
Part Number3
Remarks
Digital Multimeter FY9-2002-000 Used for electrical checks and
adjustment of laser power.
3 Part numbers are subject to change without notice.
Table 9 — Oils
Type
Uses
Remarks
Alcohol Cleaning plastic, rubber, metal, oil
stains, and toner stains.
•Keep away from flammable
materials.
•Purchase locally.
•Substitute: IPA (Isopropyl
Alcohol).
Lubricating Oil
(EM-50L)
To lubricate the gears. Tool Number: HY9-0007
Lubricating Oil To lubricate the ADF scanning area.
Tool Number: FY9-6020 (Oil glass
cleaner)