Canon iPF8400SE imagePROGRAF User manual

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imagePROGRAF iPF8400SE Service Guide
imagePROGRAF iPF8400SE Service Guide February 2014
Page ii
Published by
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747
1-800-OK-CANON
E-Mail: [e-mail]
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. Internet e-Support Center Web site: http://www.support.cusa.canon.com
Canon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.com
Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com
Distributed in the United States by Canon U.S.A., Inc.
IMPORTANT
THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE
imagePROGRAF iPF8400SE.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY
SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING
AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID
DISCLOSURE OF CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT
ENGINEERING REVISIONS.
REVISION HISTORY
Revision Date Section(s) Details
February 2014 All Release of the imagePROGRAF iPF8400SE Service Guide

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COPYRIGHTS AND TRADEMARKS
This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2014. All rights reserved.
Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon
Inc. imagePROGRAF is a registered trademark of Canon U.S.A., Inc.
All other company names and product names may be trademarks or registered trademarks of their
respective owners, and are hereby acknowledged.
LEGAL NOTICES
The information contained in this Service Guide constitutes confidential information of Canon
U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for
reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No
part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or
mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly
permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to
indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of
Service Provider’s possession, use, or misuse of this Service Guide.
As an authorized Canon dealership for the imagePROGRAF iPF8400SE, you agree that the
imagePROGRAF iPF8400SE and its related hardware/software accessories will not be exported from the
United States except in strict accordance with the Export Administration Regulations of the U.S.
Department of Commerce and other U.S. laws and regulations controlling exports from the United States.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information
and/or specifications contained in it at any time without notice. Additionally, all prices and availability
dates listed herein are subject to change without notice. The latest version is available online at the ISG
Central and e-Support Web sites noted above. Please make certain that you are using the latest version.
Specimens of Web pages included herein are for illustration purposes only.
DISCLAIMER
NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE
LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS
OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,
EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF
DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISK
DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE
LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS OR
ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR
ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO
PERSONS AND THE PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE
POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER.

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Contents
I. Product Overview................................................................................................................................1
II. Design Features ..................................................................................................................................2
A. Direct Print and Share......................................................................................................................2
B. Media Configuration Tool.................................................................................................................2
C. PosterArtist Lite................................................................................................................................2
1. Design Check..............................................................................................................................2
2. Design Check..............................................................................................................................2
3. Security Settings.........................................................................................................................2
4. Page Capture..............................................................................................................................3
5. PosterArtist Quick Copy..............................................................................................................3
6. Variable Data Printing.................................................................................................................3
7. Enhanced Image Editing.............................................................................................................3
III. Configuration and Box Contents.......................................................................................................4
A. Configuration....................................................................................................................................4
B. Box Contents....................................................................................................................................6
IV. Dealer Sales/Service Authorization...................................................................................................7
V. Educational Training...........................................................................................................................8
A. imagePROGRAF iPF8400SE Printer Training ................................................................................8
1. Learning Path for Service Technicians.......................................................................................8
B. Certification ......................................................................................................................................9
C. Who Should Apply............................................................................................................................9
D. Online Training Course....................................................................................................................9
E. Course Equipment ...........................................................................................................................9
F. Service Materials............................................................................................................................10
VI. Servicing Notes .................................................................................................................................11
A. Enhanced Service Mode Features.................................................................................................11
B. Print.Inf Log File.............................................................................................................................11
C. imagePROGRAF iPF8400SE Power and Plug Requirements......................................................12
D. Installation Weight & Dimensions ..................................................................................................13
E. Installation Space Requirements...................................................................................................13
F. Estimated Installation Times..........................................................................................................15
G. Special Tools, Solvents, and Oils List............................................................................................16
H. Installation Service Support Tools .................................................................................................16
I. Consumables (Main Unit)...............................................................................................................17
J. Field Replacement Parts................................................................................................................17
K. Recommended Spare Parts...........................................................................................................19
L. Periodically Replaced Parts...........................................................................................................19
M. Maintenance Kit .............................................................................................................................20
N. End-User Periodic Maintenance ....................................................................................................20
VII. Authorized Servicer Offerings .........................................................................................................21
A. ASCR (Authorized Servicer Customer Registration) System........................................................21
1. ASCR Registration Process......................................................................................................22
2. Dispatch by CITS......................................................................................................................22
3. Warranty Marketing Program....................................................................................................23
4. Unregistered Serial Numbers ...................................................................................................23
5. Warranty Labor Compensation.................................................................................................23
B. e-Tag Warranty Claim Console......................................................................................................24
C. Online Limited Warranty Credit Inquiry..........................................................................................26

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VIII. Suggested End-User Customer Service Offerings........................................................................28
A. End User Limited Warranty Support..............................................................................................28
1. Canon imagePROGRAF Large Format Printer Limited Warranty............................................28
2. Canon imagePROGRAF Printhead Limited Warranty..............................................................28
B. On-Site Service..............................................................................................................................28
C. Post Warranty Support...................................................................................................................28
D. Time and Material Service .............................................................................................................28
E. CarePAK Extended Service Plan...................................................................................................29
F. imagePROGRAF Web Support (End-User)...................................................................................29
IX. Product Technical Support Offerings .............................................................................................30
A. Authorized Service Providers.........................................................................................................30
B. Authorization Policy........................................................................................................................30
C. Canon USA e-Support Center Web site ........................................................................................30
D. Canon USA ISG Central Web site.................................................................................................31
X. Canon USA Technical Support Center Call Escalation.................................................................33
XI. Appendix............................................................................................................................................34
A. Specifications.................................................................................................................................34
B. Canon imagePROGRAF Large Format Printer Limited Warranty.................................................37
C. Canon imagePROGRAF Printhead Limited Warranty...................................................................38
D. List of Tables..................................................................................................................................39
E. List of Figures.................................................................................................................................39

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I. Product Overview
The Canon imagePROGRAF iPF8400SE 44-inch large format printer is a six-color
graphic arts printer incorporating the Canon LUCIA EX pigment ink set. The 6-
color pigment ink set emphasizes the use of a red ink tank, which enhances the
printer’s color gamut, while at the same time improving scratch resistance. The
printer bundle includes a color profile which is designed specifically for poster
creation, and maximizes the use of the LUCIA EX ink system’s strengths in color
reproduction. The iPF8400SE printer also has an economy printing mode that
reduces ink consumption when compared to the standard printing mode. This
helps to reduce printing costs.
The printer supports ink tank sizes of 330ml and 700ml to enhance productivity,
and includes a Sub-ink tank system that keeps some ink in reserve to allow for ink
tanks to be changed without interrupting printing operations. Also included with the
iPF8400SE printer is an Accounting Manager tool that helps keep track of job
costs, a Print Plug-in for Microsoft Office, and Direct Print and Share software. For
enhanced versatility, the iPF8400SE printer has a Media Configuration Tool which
allows customers to utilize existing Canon-branded media, as well as non-Canon
branded media.
As an Energy Star Partner, Canon U.S.A., Inc. (Canon USA) has determined that
the imagePROGRAF iPF8400SE printer meets the Energy Star guidelines for
energy efficiency.

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II. Design Features
A. Direct Print and Share
Direct Print and Share is Canon’s cloud-based portal solution.
B. Media Configuration Tool
The Media Configuration Tool (MCT) allows customers to utilize existing
Canon-branded media, as well as non-Canon branded media.
C. PosterArtist Lite
To expand poster printing options and capabilities, the imagePROGRAF
iPF8400SE printer is bundled with Canon’s PosterArtist Lite software, which
enables the ability for end-users to create professional posters. PosterArtist
Lite includes an image correction function that enables users to automatically
correct image colors, as well as remove selected areas of an image.
The full version of Poster Artist is available for purchase. The full version
includes all available artwork and no restrictions on the Auto Design and
Variable Design functions. For more details visit
www.usa.canon.com/PosterArtist.
1. Design Check
Combines a Dynamic Layout Engine with built-in professional design
expertise.
Create high quality posters by combining the client's design ideas
and preferences incorporated from professional designers
Create posters with optimum color schemes and layouts
This feature is limited with PosterArtist Lite
2. Design Check
Analyzes the posters for color schemes, superimposed objects and
font sizes
Alerts the user of any potential design issues.
3. Security Settings
Provides restrictions on an owner's creative material by incorporating
limitations into open templates.
Sample images and templates may be registered with PosterArtist to
provide security and control over content.

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4. Page Capture
Page Capture allows users to load desired data from other applications
into a PosterArtist template such as Microsoft Word, Excel, and Adobe
Acrobat.
5. PosterArtist Quick Copy
PosterArtist Quick Copy gives users the ability to enlarge image data
scanned with any CanoScan flatbed scanner.
6. Variable Data Printing
Variable Data Printing enables customers to personalize posters, link a
poster template to an excel spreadsheet to change names, addresses,
and more. This feature is limited with PosterArtist Lite.
7. Enhanced Image Editing
Allows the user to edit, retouch and resize images with the touch of a
button.
Includes Auto Color Correction, Color Adjustment, Backlight
Correction, Sharpness Adjustment, Cut-Out Function, Logo Color
Adjustment, and much more.

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III. Configuration and Box Contents
Note: All configurations shown are for reference purposes only and are subject to
change without notice. Please refer to the Dealer Price List on the ISG Central
Web site for the most up-to-date Item Numbers.
A. Configuration
Table 1 – Configuration of imagePROGRAF iPF8400SE
Item Item Number1
imagePROGRAF iPF8400SE 8572B002AA
1 Item Numbers and Part Numbers are subject to change without notice.
Table 2 – imagePROGRAF iPF8400SE Hardware Accessories
imagePROGRAF
iPF8400
SE
Hardware Accessory
Item
Item Number
1
Roll Holder Set RH2-44 1465B012BA
1 Item Numbers and Part Numbers are subject to change without notice.
Table 3 – imagePROGRAF iPF8400SE Software Option
imagePROGRAF iPF8400SE Software Option
Item
Item
Number
1
PosterArtist 7025A039AA
1 Item Numbers and Part Numbers are subject to change without notice.
Table 4 – imagePROGRAF iPF8400SE CarePAK Options
imagePROGRAF iPF840
0
SE CarePAK (Extended Warranty
Options)
Item
Item Number
1
Printer Install 44" and over 2113V973
imagePROGRAF 1 Year eCarePAK 1708B290AA
imagePROGRAF 2 Year eCarePAK 1708B291AA
1 Item Numbers and Part Numbers are subject to change without notice.
1 Item Numbers and Part Numbers are subject to change without notice.

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Table 5 – imagePROGRAF iPF8400SE Supplies and Consumables
Supplies and
Consumables for
imagePROGRAF iPF8400SE
Item
Item Number
1
Ink tank PFI－306MBK 6656B001AA
Ink tank PFI－306BK 6657B001AA
Ink tank PFI－306C 6658B001AA
Ink tank PFI－306M 6659B001AA
Ink tank PFI－306Y 6660B001AA
Ink tank PFI－306R 6663B001AA
Ink tank PFI－706MBK 6680B001AA
Ink tank PFI－706BK 6681B001AA
Ink tank PFI－706C 6682B001AA
Ink tank PFI－706M 6683B001AA
Ink tank PFI－706Y 6684B001AA
Ink tank PFI－706R 6687B001AA
Maintenance Cartridge MC-08 1320B006AA
Print head PF-05 3872B003AA
1 Item Numbers and Part Numbers are subject to change without notice.

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B. Box Contents
Note: Box contents shown are for reference purposes only and are subject to
change without notice.
Table 6 – imagePROGRAF iPF8400SE Box Contents
iPF8400SE Printer(USA/EU)
Hex Driver:B-3
Eject Assist Bar
Power cable (US)
Print Head
Starter Ink (MBK, BK, C, M, Y, R)
Setup Guide(EFSP)
Stand setup guide
Product security/environmental regulation manual
Carrying Caution Leaflet(JEFIGSCKR)
Leaflet how to fit a stand for rolling prevention(JEFIGSCKR)
Software CD for Win32/64
Software CD for Mac
PosterArtist Lite CD-ROM
Media Sample
Registration Card
Printer Warranty Card (EF)
Head Warranty Card(EF)
Media Information Leaflet
Ink tank installation attention manual
Announcement of Large Format Printer Extended Survey Program
Printer Stand
Hexagon Button Bolt(P)
Tool(P)
Basket(44)(P)
Basket Rod (44)(P)
Canada Warranty
Package

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IV. Dealer Sales/Service Authorization
To become authorized and maintain authorization to service an imagePROGRAF
iPF8400SE printer, each Dealer location must have at least two (2) technicians
that have completed the imagePROGRAF iPF6400/8400/9400 online training
course.

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V. Educational Training
A. imagePROGRAF iPF8400SE Printer Training
Technicians who have successfully completed the imagePROGRAF
iPF6400/8400/9400 Series Printer Hardware eLearning Course will be
automatically certified to service and support the imagePROGRAF
IPF8400SE printer.
New technicians must complete the Large Format Printer Core Technologies
and Advanced Operations online training course. The learning path concludes
with the imagePROGRAF iPF6400/8400/9400 online course. Upon
successful completion of the imagePROGRAF iPF6400/8400/9400 online
course, imagePROGRAF iPF8400SE certification will be granted.
Figure 1 – Learning Path for Service Technicians
1. Learning Path for Service Technicians
This training program is a comprehensive learning program, which will
prepare the service technician to setup and service the imagePROGRAF
iPF8400SE printers. The online training course modules are available on
Canon USA’s e-Support Web site.
Table 7 – Online Course Modules
Course Name Course Code
1
Required
Large Format Printer Core Technologies and Advanced
Operations online training (for new technicians only) 19LFPCT00O Yes
imagePROGRAF iPF6400/8400/9400 Online Training 19LFIPF6400O Yes
1 Item Numbers and Part Numbers are subject to change without notice.
imagePROGRAF iPF6400/8400//9400
Online Training Course
Course Code:19LFIPF6400O
Non-Certified Service
Technicians
Large Format Printer Core
Technologies and
Advanced Operations
Online Training Course
Course Code: 19LFPCT00O

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B. Certification
imagePROGRAF iPF6400/8400/9400
imagePROGRAF iPF6400S/8400S/9400S
imagePROGRAF iPF8400SE/8400SE
The successful completion of the imagePROGRAF iPF6400/8400/9400
Online Training program and passing of the final assessment exam are
required to sell this product.
C. Who Should Apply
It is highly recommended that any technician responsible for installing,
servicing, or supporting the imagePROGRAF iPF8400SE printers
successfully complete the required training courses and pass the final
assessment exams.
Note: Our current support policy dictates that only those technicians who
have completed the training program and pass the final assessment exam are
entitled to live, phone-based support through our TSC (Technical Support
Center). However, self-service support (software downloads, knowledgebase
articles, support forums, technical publications) is available through our
e-Support Center Web site for all technicians. (Refer to the Technical Support
section on the e-Support Web site for entitlement details.)
D. Online Training Course
The online course is located in the e-Learning center on Canon U.S.A., Inc.’s
(hereinafter referred to as (“Canon USA”) e-Support Web site:
http://www.support.cusa.canon.com. Certification maps on the
e-Support Web site provide easy access to the training. The online courses
can be conducted at any dealer facility that is suitable for online student
learning.
E. Course Equipment
Windows workstation (Vista, XP, 2007, or higher)
Microsoft Internet Explorer v7.0 or v8.0 (to take the online training
course
Applicable accessories (hardware and software)

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F. Service Materials
The materials required for the imagePROGRAF iPF8400SE Training Program
are listed in the table below.
Table 8 – Service Materials
Model Item Location
imagePROGRAF iPF8400SE
e-Learning Training Program Conducted online
Service Manual Downloadable from within
Download Center on the e-
Support Center Web site
Parts Catalog

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VI. Servicing Notes
A. Enhanced Service Mode Features
Enhanced firmware has been added to provide functions for service mode
adjustments and troubleshooting. The service mode enhancements when
applied, will help reduce service costs and maintain uptime. Refer to the
imagePROGRAF iPF8400SE Service Manual for details.
Table 9 - Enhanced Service Mode Features
Description Remarks
CR Unlock / CR Lock Locks/unlocks the carriage with the covers closed
PG Check Checks Purge Unit operation with the covers closed
CR Auto Scan Checks carriage movement while changing scan settings
Stirring Check Confirms the ink stirring operation
OPT SENS Output Checks multi-sensor status and distance from media
Nozzle Check Checks nozzle operation
Nozzle INF Confirms nozzle function and non-ejection status
Memory CHK Checks DDR & EEP memory function
Head CNT CHK Confirms Printhead electrical contact status
Cogging Torque Check To check the CR motor cogging torque
Flex Cable Check To check the Flat Flex Ribbon Cable function
B. Print.Inf Log File
The Print.Inf file records printer performance and adjustment history data.
Refer to the imagePROGRAF iPF8400SE Service Manual for details.
The log file provides the following:
Dates when WARNINGS and ERRORS occurred
Logs a separate JAM history of print conditions
Records humidity information
Records the number of days from initial Printhead installation
HEAD INF: Logs history of current and previous Printheads
Records results of each adjustment value

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C. imagePROGRAF iPF8400SE Power and Plug Requirements
Canon USA Inc. strongly suggests dedicated and properly grounded outlets
be provided for these imagePROGRAF printer devices.
The imagePROGRAF iPF8400SE printer requires a dedicated single-
phase 120V/15A NEMA 5-15 receptacle for proper operation.
Table 10 – Power Receptacle
imagePROGRAF iPF8400SE Main Unit
NEMA 5-15 Receptacle
IMPORTANT
We recommend an additional standard 120V/15A outlet for service tools,
such as a laptop computer or vacuum that may be used when servicing
or configuring the printer.
Use only dedicated and properly grounded outlets for the
imagePROGRAF iPF8400SE printer main unit. It is also strongly
suggested to use dedicated and properly grounded outlets for each
optional accessory. Do not use extension cords. The ground connection
serves to provide the internal electronics with a reference voltage. Faulty
or poor ground sources will cause this reference voltage to fall into a
range that no longer serves as a reliable reference voltage. The internal
logic and programming of the imagePROGRAF iPF8400SE printers will
not perform reliably because there is an insufficient difference between
the internal operating signal voltages and the poor ground reference
signal. A qualified electrician can measure and provide the ground
source that the imagePROGRAF iPF8400SE printers or any computer
controlled office equipment requires.
Before installation, confirm that all necessary receptacles are available.
Phase converters and step down transformers are not supported
Table 11 – Power and Plug Requirements for imagePROGRAF iPF8400SE
Description Power Supply Plug Specifications
imagePROGRAF iPF8400SE 120 V/15 A outlet NEMA 5-15

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D. Installation Weight & Dimensions
The imagePROGRAF iPF8400SE printer’s approximate weight and
dimensions differ depending on how it is configured. The dimensions are for
reference only and should not be confused with the required space for
installation.
Table 12 – Weight
Item Approximate Weight
Printer + Stand + Basket (unboxed):
(Including Roll Holder. Ink & heads not included) 258 lb 117 kg
Printer + Stand + Basket (boxed) 394 lb 179 kg
Table 13 – Dimensions
Item Height Width Depth
Printer + Stand + Basket
(unboxed):
(Including Roll Holder. Ink &
heads not included)
45" 1,144 mm 74" 1,893 mm 29" 734 mm
Printer + Stand + Basket
(boxed) 33" 840 mm 82" 2,080 mm 42" 1,060 mm
E. Installation Space Requirements
The imagePROGRAF iPF8400SE printer’s approximate installation space
requirements may differ, depending on how the printer is configured and the
optional accessories attached. Always ensure that there is enough space for
service and operation of the device.
Refer to the iPF8400SE Series Service Manual for details on transportation
and installation of the imagePROGRAF iPF8400SE printer.
IMPORTANT
Make sure that approximately 24" (610 mm) of space is left around the
front, and approximately 12" (305 mm) of space is left around the left,
and right sides of the printer for the proper servicing of the equipment.
The floor must be level (with no bows) and flat for the stabilization and
support of the printer.
The weight of the printer is primarily supported by the wheels.
Elevators used to transport the printer must have a minimum depth of
approximately 74" (1,880 mm). Additional room may be needed to
navigate turns.
The printer should never be tilted until a “move” operation has been
performed. Refer to the Service Manual for specific details.

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The approximate space requirements for the imagePROGRAF iPF8400SE
printer installation are shown below.
Table 14 – Installation Space Requirements
Height and Depth
Length
Length, approximately 74"
WALL
Depth, approximately 30"
Height, approximately 45"
Space in front, approximately 24"
Space above, approximately 12"

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F. Estimated Installation Times
Estimated installation times shown are the length of time needed to unpack
and install the main unit. The estimated unpacking and installation times are
based on two experienced technicians. Canon USA recommends that service
personnel perform the installation, with four (4) or more persons to unpack
and move the printer, and two (2) or more persons to install it.
Included in the calculation of the estimated installation time are the following:
Installation space preparation
Unpacking and positioning the printer (main unit) on a stand or table
Installing the Printhead, ink tanks, and connecting the power cable
Checking the printer operation and adjusting the printing position
Table 15 – Estimated Installation Times
Description Estimated Time
imagePROGRAF iPF8400SE Main Unit (with Stand) 15 minutes
Printhead PF-05 5 minutes
Ink Tanks (time includes installation of all six (6) ink
tanks) 25 minutes