Canon ImageRUNNER ADVANCE DX C5760i User manual

Canon
Service Guide

Canon imageRUNNER ADVANCE DX C5700 Series Service Guide
imageRUNNER ADVANCE DX C5700 Series Service Guide March 2021
Revision 5 Page ii
Published by
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747-3336
1-800-OK-CANON
E-Mail: [e-mail]
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. Internet e-Support Center Website: http://www.support.cusa.canon.com
Canon Partner Portal Website: https://www.partners.usa.canon.com
Distributed in the United States by Canon U.S.A., Inc.
IMPORTANT
THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE
imageRUNNER ADVANCE DX C5760i, imageRUNNER ADVANCE DX C5750i,
imageRUNNER ADVANCE DX C5740i, and imageRUNNER ADVANCE DX C5735i.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY
SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING
AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID
DISCLOSURE OF CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT
ENGINEERING REVISIONS.
REVISION HISTORY
Revision
Date
Sections
Details
June 2020 All imageRUNNER ADVANCE DX C5700 Series Service Guide
1 July 2020 I
VI
•Adds the Item Codes for the imageRUNNER ADVANCE DX
C5760i and imageRUNNER ADVANCE DX C5740i
•Removes imageRUNNER ADVANCE Desktop
•Adds mxHero Secure Scan to Email
2 July 2020 II
The required equipment to install the Paper Deck Unit-F1 is
corrected.
3 September 2020 I
Adds the Item Code for the imageRUNNER ADVANCE DX
C5735i model
4 October 2020 I
Introduces Unified Firmware Platform V3.11 and its features,
and updates the productivity tables
5 March 2021 I
Update Unified Firmware Platform references to the UFP
Features Reference Manual

Canon imageRUNNER ADVANCE DX C5700 Series Service Guide
imageRUNNER ADVANCE DX C5700 Series Service Guide March 2021
Revision 5 Page iii
COPYRIGHTS AND TRADEMARKS
This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2021. All rights reserved.
Canon, imageRUNNER, and Always Ask for Canon Genuine Toner, Parts & Supplies are registered
trademarks of Canon Inc. imageWARE is a registered trademark of Canon U.S.A., Inc.
All other company names and product names may be trademarks or registered trademarks of their
respective owners, and are hereby acknowledged.
LEGAL NOTICES
The information contained in this Service Guide constitutes confidential information of Canon
U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for
reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part
of this Service Guide may be reproduced or transmitted in any form byany means, electronic or mechanical,
for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted
herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to
indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of
Service Provider’s possession, use, or misuse of this Service Guide.
As an authorized Canon dealership for the imageRUNNER ADVANCE DX C5760i/C5750i/C5740i/C5735i
you agree that the imageRUNNER ADVANCE DX C5760i/C5750i/C5740i/C5735i and its related
hardware/software accessories will not be exported from the United States except in strict accordance with
the Export Administration Regulations of the U.S. Department of Commerce and other U.S. laws and
regulations controlling exports from the United States.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information
and/or specifications contained in it at any time without notice. Additionally, all prices and availability dates
listed herein are subject to change withoutnotice. The latest version is available online atthe Canon Partner
Portal Website and e-Support Center Website noted above. Please make certain that you are using the
latest version. Specimens of Web pages included herein are for illustration purposes only.
DISCLAIMER
NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE
LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS
OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES
FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING,
WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISK DRIVE, STORAGE
CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE
USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON
WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS OR ANY AUTHORIZED
SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL
RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANY AUTHORIZED SERVICE
PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING
THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL
RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND THE PROPERTY OF
THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY
TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON
OR ANY AUTHORIZED SERVICE PROVIDER.

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Contents
I. Introduction .........................................................................................................................................1
A. Overview..........................................................................................................................................1
B. Features...........................................................................................................................................3
1. Unified Firmware Platform..........................................................................................................3
2. imageRUNNER ADVANCE DX Series Platform improvements.................................................3
C. Configuration....................................................................................................................................4
D. Optimum Performance Range and Monthly Copy/Print Volume ...................................................10
1. The Optimum Performance Range...........................................................................................10
2. Maximum Monthly Copy/Print Volume......................................................................................10
II. Hardware Accessory Options..........................................................................................................11
A. Platen Cover-Y2.............................................................................................................................11
B. High Capacity Cassette Feeding Unit-A1 ......................................................................................11
C. Cassette Feeding Unit-AM1...........................................................................................................11
D. Cabinet Type-N..............................................................................................................................11
E. Paper Deck Unit-F1........................................................................................................................11
F. Tab Feeding Attachment Kit-F1.....................................................................................................12
G. Copy Card Reader-F1....................................................................................................................12
H. Numeric Keypad-A1.......................................................................................................................12
I. Copy Tray-J2..................................................................................................................................12
J. Booklet Finisher-Y1 and Staple Finisher-Y1..................................................................................12
K. 2/3 Hole Puncher Unit-A1 ..............................................................................................................12
L. Inner Finisher-H1 ...........................................................................................................................13
M. Inner 2Way Tray-J1........................................................................................................................13
N. Inner 2/3 Hole Puncher-B1 ............................................................................................................13
III. System Features and Options .........................................................................................................15
A. Copy and Print Options..................................................................................................................15
1. imagePASS-P2 V1.1.................................................................................................................15
2. Barcode Printing Kit-D1............................................................................................................15
3. Secure Watermark....................................................................................................................15
4. PCL International Font Set-A1..................................................................................................15
B. Universal Send...............................................................................................................................16
1. Universal Send Trace & Smooth PDF......................................................................................16
2. Universal Send Security Feature..............................................................................................16
3. Universal Send Digital User Signature .....................................................................................16
C. Fax Options....................................................................................................................................16
1. Super G3 FAX Board-AS2........................................................................................................16
2. Super G3 2nd Line Fax Board-AS2..........................................................................................16
3. Super G3 3rd/4th Line Fax Board-AS2.....................................................................................16
4. IP FAX Expansion Kit-B1..........................................................................................................16
5. Remote Fax Kit-A1....................................................................................................................17
D. Accessibility Options......................................................................................................................17
1. Voice Guidance Kit-G1.............................................................................................................17
2. Voice Operation Kit-D1.............................................................................................................17
3. ADF Access Handle-A1............................................................................................................17
IV. Document Storage Capabilities.......................................................................................................18
A. Mail Box .........................................................................................................................................18
B. Network..........................................................................................................................................18
C. Memory Media ...............................................................................................................................19
D. Advanced Box................................................................................................................................19

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V. Security Features and Options........................................................................................................20
A. Authentication and Usage Management........................................................................................20
1. Universal Login Manager..........................................................................................................20
2. Department ID Management ....................................................................................................20
3. UA (Universal Authentication)...................................................................................................20
4. Card Reader Solutions..............................................................................................................21
5. Access Management System...................................................................................................21
6. uniFLOW Online .......................................................................................................................21
7. uniFLOW Online Express.........................................................................................................22
B. Data Management and Security ....................................................................................................23
1. Initialize All Data/Settings Function ..........................................................................................23
2. TPM (Trusted Platform Module) ...............................................................................................24
3. HDD Data Erase.......................................................................................................................24
4. HDD Data Erase Scheduler......................................................................................................25
5. HDD Data Encryption Kit..........................................................................................................25
6. HDD Mirroring Kit-J1.................................................................................................................25
C. Document Security.........................................................................................................................26
1. Adobe LiveCycle Rights Management ES Server Integration..................................................26
2. PDF/XPS Visible Digital Signature ...........................................................................................26
3. Encrypted Secure Print Software..............................................................................................26
4. iR-ADV Security Kit-AK1 for IEEE 2600 Common Criteria Certification...................................27
D. Network Security............................................................................................................................28
1. IPSec ........................................................................................................................................28
2. Filtering by Port Number...........................................................................................................28
3. IPv6...........................................................................................................................................28
4. Wired / Wireless Security and Authentication...........................................................................28
E. Device Security..............................................................................................................................29
1. Security Policy Settings ............................................................................................................29
2. Restrict Service Representative Access Function....................................................................29
3. Verify System at Startup...........................................................................................................30
4. SIEM (Security Information and Event Management) Integration............................................30
5. McAfee Embedded Control.......................................................................................................30
VI. Software Solutions............................................................................................................................31
A. Document Management and Binding.............................................................................................31
1. Therefore ..................................................................................................................................31
2. eCopy PDF Pro Office ..............................................................................................................31
B. Scan Management Software..........................................................................................................32
1. Authorized Send .......................................................................................................................32
2. eCopy ShareScan.....................................................................................................................32
3. uniFLOW (Scanning) ................................................................................................................32
4. uniFLOW Online .......................................................................................................................32
5. uniFLOW Online Express.........................................................................................................32
C. Print/Output Management Software...............................................................................................33
1. Direct Print & Scan for Mobile...................................................................................................33
2. uniFLOW...................................................................................................................................33
3. uniFLOW Online .......................................................................................................................33
4. uniFLOW Online Express.........................................................................................................33
5. AA-PRINT (Advanced Anywhere Print)....................................................................................34
6. EFI PrintMe...............................................................................................................................34
7. Canon Mobile Printing...............................................................................................................34

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D. Device Security and Management Software..................................................................................35
1. uniFLOW Device Security & Management...............................................................................35
2. uniFLOW Serverless Secure Print............................................................................................35
3. uniFLOW Online .......................................................................................................................35
4. uniFLOW Online Express.........................................................................................................35
5. AA-PROX (Advanced Authentication – Proximity Card)...........................................................36
6. imageWARE Enterprise Management Console and Plug-ins ..................................................36
7. imageWARE Secure Audit Manager Express..........................................................................36
8. MEAP Web Connection Kit.......................................................................................................36
9. MDS Cloud................................................................................................................................36
E. Business Workflow Software .........................................................................................................37
1. Forms and Print Services for Salesforce..................................................................................37
2. Enterprise Imaging Platform.....................................................................................................37
VII. Dealer Sales/Service Authorization and Educational Training.....................................................38
A. Learning Path for Technicians with imageRUNNER ADVANCE C5500 III Series Certification....38
B. Learning Path for New Technicians...............................................................................................38
C. Foundational Prerequisites............................................................................................................39
D. Certification ....................................................................................................................................39
E. Who Should Attend........................................................................................................................39
F. uniFLOW Online and uniFLOW Online Express Training Courses...............................................40
1. uniFLOW Online .......................................................................................................................40
2. uniFLOW Online Express.........................................................................................................40
G. Data Backup Service Training Course...........................................................................................40
H. Training Facilities...........................................................................................................................41
1. Online Courses.........................................................................................................................41
2. Classroom Training Facilities....................................................................................................41
I. Course Equipment .........................................................................................................................41
J. Service Materials............................................................................................................................41
VIII. Servicing Notes.................................................................................................................................42
A. Power and Plug Requirements......................................................................................................42
B. Installation Weight & Dimensions ..................................................................................................44
C. Installation Space Requirements...................................................................................................45
D. Estimated Installation Times..........................................................................................................47
E. Recommended System Engineer Requirements...........................................................................49
F. Canon Remote Services................................................................................................................50
1. imageWARE Remote................................................................................................................50
2. Optional Integration Applications..............................................................................................51
3. UGW SnapShot ........................................................................................................................51
4. Device Management Tool.........................................................................................................51
5. Dealer Dashboard.....................................................................................................................51
6. Content Delivery System ..........................................................................................................52
7. Remote Operator’s Software Kit...............................................................................................53
G. Device Configuration Management................................................................................................54
1. Device Configuration Manager.................................................................................................54
2. Device Migration Navigator.......................................................................................................54
H. Data Backup Service......................................................................................................................55
I. Firmware Upgrade .........................................................................................................................56
1. Service Support Tool ................................................................................................................56
2. Content Delivery System ..........................................................................................................56
J. LMS (License Management System).............................................................................................57
K. Content Delivery System Website .................................................................................................57
L. Hard Disk Drive Handling...............................................................................................................58
M. Special Tools, Solvents & Oils.......................................................................................................58

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N. Consumables.................................................................................................................................59
1. Toner.........................................................................................................................................60
2. Drum .........................................................................................................................................61
O. Consumable Parts..........................................................................................................................62
P. Periodically Replaced Parts...........................................................................................................66
Q. Periodic Maintenance.....................................................................................................................66
R. Soft Counter...................................................................................................................................68
S. MEAP Counter...............................................................................................................................69
T. Toner Bottle Counter......................................................................................................................70
IX. Limited Warranty Support................................................................................................................71
A. imageRUNNER ADVANCE DX C5700 Series Limited Warranty Conditions................................71
B. GPR-55 Drum Unit Limited Warranty.............................................................................................71
C. Warranty Programs........................................................................................................................71
D. Service Parts Availability................................................................................................................72
X. Product Technical Support Offerings.............................................................................................73
A. Canon USA Technical Support Center..........................................................................................73
B. Technical Support Escalation ........................................................................................................73
C. Internet Support .............................................................................................................................75
1. Canon USA’s e-Support Center Website..................................................................................75
2. Canon USA’s Partner Portal Website.......................................................................................75
XI. Appendix............................................................................................................................................76
A. Registered Paper Types and Weight.............................................................................................76
B. Specifications.................................................................................................................................78
C. Canon imageRUNNER ADVANCE DX C5760i/C5750i/C5740i/C5735i LIMITED WARRANTY...99
D. List of Tables................................................................................................................................100
E. List of Figures...............................................................................................................................101

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I. Introduction
This section contains the product overview, features, configurations, estimated
performance standards, and monthly print volume.
A. Overview
The Canon imageRUNNER ADVANCE DX C5700 Series consists of the
imageRUNNER ADVANCE DX C5760i, imageRUNNER ADVANCE DX
C5750i, imageRUNNER ADVANCE DX C5740i, and imageRUNNER
ADVANCE DX C5735i.
The Canon imageRUNNER ADVANCE DX C5700 Series is a family of high-
speed, high-performance color digital imaging devices. The imageRUNNER
ADVANCE DX platform features enhancements focused on Workflow
Efficiency, Device & Fleet Management Efficiency, Security, Cost
Management, Sustainability, and Reliability.
The imageRUNNER ADVANCE DX C5700 Series is the successor to the
imageRUNNER ADVANCE C5500 III Series.
These models bring the following capabilities to end-users in small- to mid-size
offices:
Note: For a detailed list of specifications and differences between the models,
please refer to the Specifications section in the Appendix.
•The imageRUNNER ADVANCE DX C5760i and imageRUNNER
ADVANCE DX C5750i are Segment 4 devices that print and copy Color
and B&W (Black and White) (Letter sized sheets) at speeds of up to 60-
ppm (pages per minute) and 50-ppm, respectively.
•The imageRUNNER ADVANCE DX C5740 and imageRUNNER
ADVANCE DX C5735 are Segment 3 devices that print and copy Color
and B&W (Letter sized sheets) at speeds of up to 40-ppm and 35-ppm
respectively.
•Standard Single-Pass Duplexing Automatic Document Feeder (ADF) and
Color Image Reader with a scanning speed of up to 270 ipm (images per
minute) (Color)at 300 dpi (dots per inch) and a capacity of up to 200-sheets
(20 lb bond (80 g/m2)).
•A 250 GB hard disk drive (HDD) expandable to a 1 TB HDD, and 4 GB of
RAM (Random Access Memory)
•Standard paper sources include two (2) paper cassettes, and one multi-
purpose tray that can hold up to 1,200 sheets of paper (20 lb bond (75
g/m2)). Optional paper input options increase the paper capacity to up to
6,350 sheets (20 lb bond (75 g/m2)).
•Supports a maximum paper size of up to 12” x 18”.

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•Standard USB 3.0 high-speed connectivity is available on the rear-right
side of the machine for connecting devices such as an external Hard Disk.
Standard USB 2.0 high-speed connectivity is available on the front-right
side of the machine for scanning to or printing from USB memory media.
•Standard Color Universal Send.
•Standard UFR II, PCL 5, PCL6, Adobe PostScript 3, and
PDF/XPS/TIFF/JPEG Direct Printing.
•The main unit includes a motion sensor designed to reduce the perceived
waiting time for the device to recover from sleep mode. The device is able
to detect an approaching user, predict the user’s intent, and recover from
sleep mode accordingly. Likewise, the device can predict when the user is
finished using the device and returns to sleep mode. Three (3) sensitivity
settings are available and, the motion sensor can be turned off allowing the
device to transition to and from sleep mode like predecessor models.
•Standard wireless LAN Support for IEEE 802.11 b,g,n.
•Standard security features available with imageRUNNER ADVANCE DX
C5700 Series include:
-SIEM Integration
-Verify System at Startup
-McAfee Embedded Control
-HDD Data Encryption
-HDD Data Erase
-HDD Initialize
-Forced Hold Printing
-Encrypted Secure Print
-Encrypted PDF
-Digital Signature PDF (Device and User Signature)
-IPsec
-SMB 3.0
-TLS 1.3
•The imageRUNNER ADVANCE DX C5700 Series includes the UFP
(Unified Firmware Platform), which provides a common firmware base for
the imageRUNNER ADVANCE DX devices and imageRUNNER
ADVANCE.
•The imageRUNNER ADVANCE DX C5700 Series machines are ENERGY
STAR certified.

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B. Features
1. Unified Firmware Platform
The UFP (Unified Firmware Platform) provides a common firmware base
across all Third Generation imageRUNNER ADVANCE devices. This
makes it possible to unify development, and reflect the same functions and
the latest specifications in all supported Third Generation imageRUNNER
ADVANCE devices.
UFP updates are performed on a regular basis, and include new
specifications and enhancements. Critical bug fix firmware updates are
released as needed.
The UFP offers the following features and benefits to the Third Generation
imageRUNNER ADVANCE devices.
•Consistent firmware updates across the Third Generation
imageRUNNER ADVANCE devices in your fleet.
•New features and error fixes are applied to all Third Generation
imageRUNNER ADVANCE devices in your fleet at one time.
See the Unified Firmware Platform Features Reference Manual available
on the Partner Portal and e-Support for the latest UFP release available for
this model series, and the new features introduced with that release.
2. imageRUNNER ADVANCE DX Series Platform improvements
UI (User Interface) improvements:
•The standard embedded 10.1” Color Wide Super VGA high-resolution
TFT screen with flick, pinch, and drag and drop operability1. The UI
provides familiar smartphone-like functionality with an operational soft-
key keypad added to the touchscreen UI.
•With the introduction of the imageRUNNER ADVANCE DX models,
on-screen soft-key support is now standard. The Home screen is
comprised of Main Menu buttons and Timeline. The Home screen
consolidates the Quick Menu and Main Menu functions. The Timeline
displays the settings of the previous 10 jobs performed (copy, scan
and send, store, access to stored files, and fax).
1 Flick is not available on the following screens: one touch menu, [Options] menu in Copy/Box/Send, Settings/Registration. Pinch
can be used on any menu or function screen. Default is off, and can be turned on in Settings/Registration -> Preferences ->
Accessibility Settings -> Enable Screen Magnification. Drag and Drop to rearrange the button layout in the Quick Menu. Toggle
on-off in the bottom right corner.

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C. Configuration
Note: All Configurations shown are for reference purposes only and are subject
to change without notice. Please refer to the Dealers Price List on the Partner
Portal Website (https://www.partners.usa.canon.com) for the most up-to-date
Item Numbers.
Table 1 – Main Engine
Item Item Number2
imageRUNNER ADVANCE DX C5760i with Paper Deck-F1
and Booklet Finisher-Y1
Print Engine
imageRUNNER ADVANCE DX C5760i 3, 44300C002AA
imageRUNNER ADVANCE DX C5750i 3,4 4301C002AA
imageRUNNER ADVANCE DX C5740i 3,4 4302C002AA
imageRUNNER ADVANCE DX C5735i 3,4 4303C002AA
2 Item Numbers and Part Numbers are subject to change without notice.
3 Ships standard with 200-sheet Single Pass Duplexing Automatic Document Feeder, 2 x 550-sheet Paper Cassettes, Envelope
Feeder Attachment, UFRII/PCL/PS Printing, Direct PDF/XPS Printing, Color Universal Send with PDF High Compression,
Encrypted PDF, Digital Signature PDF (Device and User Signature), Trace and Smooth PDF, Searchable PDF/XPS, OOXML
(Scan to PPT and Word), Universal Login Manager (Requires Download), uniFLOW Online Express, Access Management
System, HDD Data Erase, Data Encryption (FIPS-140-2), IP Sec, Encrypted Secure Print, Secure Watermark, Web Browser,
Single Pass Duplexing Automatic Document Feeder, Color Image Reader, Ethernet 1000Base-T/100Base-TX/10Base-T,USB
2.0/3.0 High Speed Connectivity, Wifi Connectivity, Remote Operator's Software Kit, Color Network ScanGear and Drum Units
4 For proximity card use, DX platform devices come standard with iC Card Reader Box. Any configuration requiring a Proximity
Card Reader is an additional purchase. (ex. uniFLOW MiCard PLUS).

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Table 2 – Hardware Accessories
Item Item Number2
High Capacity Cassette Feeding Unit-A1 50610C002AA
Cassette Feeding Unit-AM1 50609C002AA
Cabinet Type-N 51770C001AB
Paper Deck Unit-F1 60607C002AA
Inner 2way Tray-J1 7 9611B001AA
Inner Finisher-H1 7 0615C002AA
Inner 2/3 Hole Puncher-B1 80618C002AA
Staple Finisher-Y17, 9 0613C002AA
Booklet Finisher-Y1 7, 90614C002AA
Buffer Pass Unit-L1 0619C002AA
2/3 Hole Puncher Unit-A1 10 0126C001AA
Tab Feeding Attachment-F1 11,8930B001AA
Copy Tray-J2 8815A003AA
Utility Tray-B112 0165C001AA
Platen Cover-Y2 13 3818C002AA
USB Key Board (Cherry) 14 1266V426
Copy Card Reader Attachment-B7 3684B009AA
Copy Card Reader-F1 15 4784B001AA
Canon Card Set-A1 (1-30) 4781B001AA
Canon Card Set-A2 (31-100) 4781B002AA
Canon Card Set-A3 (101-200) 4781B003AA
Canon Card Set-A4 (201-300) 4781B004AA
Canon Card Set-A5 (301-500) 4781B005AA
Canon Card Set-A6 (501-1000) 4781B006AA
Braille Label Kit-F1 7518A004AA
ADF Access Handle-A1 1095B001AA
Copy Control Interface Kit-A1 16 3726B001AA
Convenience Stapler-A1 (White) 1348V957
Universal Keyboard Stand-A1 2212V477
Card Reader Assembly for Universal Keyboard Stand 2212V478
Attachment Kit for Reader 12 4067C002AA
2 Item Numbers, eLAN Item Numbers and Part Numbers are subject to change without notice.
5 The High Capacity Cassette Feeding Unit-A1, Cassette Feeding Unit-AM1 and Cabinet Type-N cannot be installed at the same
time.
6 High Capacity Cassette Feeding Unit-A1 or Cassette Feeding Unit-AM1 is required to install the Paper Deck Unit-F1.
7 The Staple Finisher-Y1, Booklet Finisher-Y1, Inner Finisher-H1, and Inner 2-Way Tray-J1 cannot be installed at the same time.
8 Requires Inner Finisher-H1
9 Requires Buffer Pass Unit-L1
10 Requires Staple Finisher-Y1 or Booklet Finisher-Y1.
11 Can only be installed in Cassette 2.
12 When installing Utility Tray, Voice Guidance Kit, or Voice Operation Kit, Attachment Kit for Reader is required. For C5700/6000
series, 4067C001AA cannot be attached. Please purchase this (4067C002AA) and use.

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Table 3 – System Connectivity Accessories
Item Item Number2
eLAN
Number
17
PCL International Font Set-A1
-
4821B003AA
Barcode Printing Kit-D1
-
3999B004AA
MEAP Web Connection Kit V5.6
-
4848B117AA
Super G3 FAX Board-AS2
0166C007AA
-
Super G3 2nd Line Fax Board-AS2 18
0167C007AA
-
Super G3 3rd/4th Line Fax Board-AS2
19
0168C004AA
-
IP FAX Expansion Kit-B119
0170C004AA
Remote FAX Kit-A1 20
-
3679B005AA
HDD Mirroring Kit-J1
21
0180C001AA
-
HDD Data Erase Scheduler V3.1.3
-
4164BV44AC
HDD Data Erase Scheduler V3.1.3 NFR
-
4164BV45AC
2.5inch/250GB HDD-N1
22
0177C001BA
-
2.5inch/1TB HDD-P1
0178C001AA
-
Numeric Keypad-A1
4036C001AA
-
IC Card Reader Box for Numeric Keypad-A1 23
4040C001AA
Voice Guidance Kit-G1
24, 25
0171C001AA
-
Voice Operation Kit-D124, 25
0172C002AA
-
iR-ADV Security Kit-AK1 for IEEE 2600 Common Criteria
Certification 26 Available Later -
Connection Kit-A2 for Bluetooth LE
4041C001AA
-
NFC KIT-E1
4029C001AA
-
2 Item Numbers, eLAN Item Numbers and Part Numbers are subject to change without notice.
13 Requires removing the standard Single Pass Duplexing ADF and Reader.
14 When installing USB Keyboard, it is recommended to install the Universal Keyboard Stand-A1 or the Utility Tray-B1
15 Requires the Copy Card Reader Attachment Kit-B7.
16 Cannot be installed if Card Reader-F1 is installed.
17 The eLAN (Electronic License Access Number) is delivered via the CNA section of the Partner Portal Website.
18 Requires Super G3 FAX Board-AS2
19 Requires Super G3 FAX Board-AS2 and Super G3 2nd Line Fax Board-AS2.
20 Cannot be installed with Super G3 FAX Board-AS2.
21 HDD Mirroring feature requires two hard drives, either one additional 2.5inch/250GB HDD-N1 with standard 250GB HDD or
two 2.5 inch/1TB HDD-P1 replacing standard 250GB HDD.
22 250 GB HDD for mirroring functionality only, cannot be used to increase storage.
23 When using IC Card with Numeric Keypad A1, Numeric Keypad will take standard iC Card place. It is recommended to install
IC Card Reader Box when using IC Card and Numeric Keypad A1 together. This configuration will require the purchase of a
Proximity Card Reader (ex. uniFLOW MiCard PLUS).
24 Voice Guidance Kit-G1 and Voice Operation Kit-D1 cannot be installed at the same time.
25 Requires the Numeric Keypad-A1.
26 Includes iR-ADV Security Kit-AK1 for IEEE 2600 Common Criteria Certification. Specified configurations and settings need to
be applied to the device in order to achieve and maintain IEEE2600 CC Certification. Cannot be configured with MEAP Web
Connection Kit G3, Remote Fax Kit-A1, imagePASS-P2 V1.1, IP FAX Expansion Kit-B1 Copy Card Reader-F1, NFC KIT-E1,
Connection Kit-A2 for Bluetooth LE, some imageWARE options or some MEAP applications.

Canon imageRUNNER ADVANCE DX C5700 Series Service Guide
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Revision 5 Page 7
Table 4 – System Connectivity Accessories - imagePASS
Item Item Number2
imagePASS-P2 V1.127 4309C001AA
Hot Folders License 0123B006AA
Productivity Package Web Activate 28 7752A029AA
Fiery Compose 2351B006AA
Fiery Impose 6596A042AA
Fiery Impose and Compose 6596A043AA
X-Rite i1 (for imagePASS-P2) 8002A004AB
i1 Publish (i1 Profiler) Software 29 3438B025AA
Fiery Color Profiler Suite 30, 31 3077B130AA
Fiery Color Profiler Suite Annual Maintenance 32 3077B131AA
2 Item Numbers, eLAN Item Numbers and Part Numbers are subject to change without notice.
27 Ships standard with Secure Erase and Paper Catalog Kit.
28 Includes Hot Folders, Graphic Arts and Advance Job Management.
29 Service, support and technical assistance are handled directly through X-Rite.
30 Requires maintenance agreement. Includes 1st year of maintenance.
31 A supported spectrophotometer device is required to activate the software license for Color Profiler Suite.
32 For extension from 2nd year. Multiple years of maintenance can be ordered to match a lease contract term.

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Table 5 – imageRUNNER ADVANCE Solutions
Item Item Number2eLAN
Number
17
Authorized Send V7.1 (1 License) 33 - 4224C009AB
Authorized Send V7.1 (10 Licenses)33 - 4224C010AB
Authorized Send V7.1 (100 Licenses) 33 - 4224C011AB
Authorized Send V7.1 (1 License NFR) 33 - 4224C012AB
Authorized Send To Fax V7.1 (1 License) e-LAN - 4224C014AB
Authorized Send V7.1 Add-on Option (1 License) e-LAN - 4224C015AA
Authorized Send V7.1 Worldox Add-on Option (1 License) e-LAN - 4224C016AA
Authorized Send V7.1 Bar Code Recognition Add-on Option
(1 License) e-LAN
- 4224C017AA
Authorized Send V7.1 Fax Server Add-on Option
(1 License) e-LAN
- 4224C018AA
MiCard PLUS SC 34 3575B504AA -
AA-PRINT MFP V1.5 Gen3 33 - 4164BT59AA
AA-PRINT MFP V1.5 Gen3 NFR 33 - 4164BT60AA
MEAP Web Connection Kit V5.6 - 4848B117AA
PaperCut Gen3+ MEAP License - 4224C027AA
Object Generator (for AS400 printing) License with 3 year
Maintenance
- 4223C001AA
Object Generator Additional 1 year Maintenance - 4223C002AA
mxHero Secure Scan to Email35, 36, 37 - 2659C060AA
2 Item Numbers, eLAN Item Numbers and Part Numbers are subject to change without notice.
17 The eLAN (Electronic License Access Number) is delivered via the CNA section of the Partner
Portal Website.
33 The Application/Jar file can be attained through download only from http://www.canon.com/fau/downloads/.
34 MiCard PLUS SC supports 35 different proximity cards types. Refer to the Partner Portal Website for a complete list of
supported card frequencies
35 mxHero license is only available for purchase on the Canon Business Services
36 mxHero Secure Scan to Email licenses are sold per device, per year, while prorated by month. All purchases are paid up-front.
Minimum license purchase term is 1 year, and Maximum License purchase term is 5 years.
37 mxHero can be ordered by any Dealership without engaging Canon U.S.A. Professional Services (CIIS), as long as at least
one Systems Engineer from the Dealership has completed the mxHero Training course, and passed the certification test.
Training is available at the Service Training Solutions section of the eSupport Center Website.

Canon imageRUNNER ADVANCE DX C5700 Series Service Guide
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Revision 5 Page 9
Table 6 – Supplies and Consumables
Supplies and Consumables
Item
Item Number2
Staple-P1 38 1008B001AA
Staple Cartridge-Y1 (for Booklet Finisher-Y1) 39 0148C001AA
2 Item Numbers, eLAN Item Numbers and Part Numbers are subject to change without
notice.
Table 7 – Toner and Drum
Toner, Starter and Drum
Item
Item Number2
GPR-55 Drum Unit (x 4) 0488C003BA
GPR-55 Toner Black (69,000 impressions at 5% coverage) 0481C003AB
GPR-55 Toner Cyan (60,000 impressions at 5% coverage) 0482C003AB
GPR-55 Toner Magenta (60,000 impressions at 5% coverage) 0483C003AB
GPR-55 Toner Yellow (60,000 impressions at 5% coverage) 0484C003AB
GPR-55L Toner Cyan (26,000 impressions at 5% coverage) 0485C003AB
GPR-55L Toner Magenta (26,000 impressions at 5% coverage) 0486C003AB
GPR-55L Toner Yellow (26,000 impressions at 5% coverage) 0487C003AB
2 Item Numbers, eLAN Item Numbers and Part Numbers are subject to change without
notice.
Notes:
•GPR-55 Color Toner is available in two capacities, regular and low capacity
(approximately 43% of the regular toner bottle capacity).
•The regular capacity toner bottle has a higher yield, a higher cost and
a lower cost per copy.
•The low capacity toner bottle has a lower yield, a lower cost and a
higher cost per copy.
•The servicing dealer can use the regular and low capacity toner bottles to
suit the print volume and print environment of customers. The Service
Revenue/Profit Calculator references both toner bottle capacities and is
available to determine how best to incorporate the regular and low capacity
toner bottles.
38 Used for corner/double stapling only. 2 cartridges per case. 5,000 staples per cartridge.
39 Used for booklet finishing only. 2 cartridges per case. 2,000 staples per cartridge.

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D. Optimum Performance Range and Monthly Copy/Print Volume
1. The Optimum Performance Range
The optimum performance range is the volume range that the equipment
is intended to run on a regular basis to maintain a high level of performance
and print/copy quality.
Running the equipment within this range ensures that no undue stress is
placed on components, and it allows time for the proper servicing and
maintenance of the equipment.
2. Maximum Monthly Copy/Print Volume
The maximum monthly copy/print volume is the maximum number of pages
the machine can produce within a one-month period (based on letter size
paper). However, the device should not be used to produce the maximum
number of pages, or a greater volume, on a consistent monthly basis.
Sustained use of the machine at this level will significantly impact the long
term performance and durability of the machine. You should expect an
increase in the number of service calls and down time during periods of
Maximum production use.
Table 8 – Optimum Performance Range and Monthly Copy/Print Volume
Model
Optimum Performance
Range
(based on LTR sized paper)
Maximum Monthly Volume
(based on LTR sized paper)
imageRUNNER ADVANCE
DX C5760i Approximately 12,000 to 60,000 Up to 240,000
imageRUNNER ADVANCE
DX C5750i Approximately 10,000 to 50,000 Up to 185,000
imageRUNNER ADVANCE
DX C5740i Approximately 8,000 to 45,000 Up to 140,000
imageRUNNER ADVANCE
DX C5735i Approximately 5,000 to 30,000 Up to 125,000

Canon imageRUNNER ADVANCE DX C5700 Series Service Guide
imageRUNNER ADVANCE DX C5700 Series Service Guide March 2021
Revision 5 Page 11
II. Hardware Accessory Options
Canon-Branded paper feed, accessories and finishers for the imageRUNNER
ADVANCE DX C5700 Series.
Refer to the Appendix to see the specifications for the hardware accessory options.
A. Platen Cover-Y2
•Platen Cover-Y2 is installed in place of the Duplex Image Reader when
this machine is used as a printer model.
•This option requires removing the standard Single Pass Duplexing
Automatic Document Feeder and Color Image Reader.
B. High Capacity Cassette Feeding Unit-A1
•1 paper drawer that holds up to 2,450 sheets (20 lb bond (80 g/m2)).
•Supports LTR-sized paper only.
•Supports paper weights up to 140 lb Index (256 g/m2).
•The optional Paper Deck Unit-F1 can be attached.
•Cannot be installed with the Cassette Feeding Unit-AM1 or the Cabinet
Type-N.
C. Cassette Feeding Unit-AM1
•2 drawers that hold up to 550 sheets (20 lb bond (80 g/m2)) each.
•Maximum paper size: 12” x 18”.
•Supports paper weights up to 140 lb Index (256 g/m2).
•The optional Paper Deck Unit-F1 can be attached.
•Cannot be installed with the High Capacity Cassette Feeding Unit-A1 or
the Cabinet Type-N.
D. Cabinet Type-N
•Adjusts the height of the imageRUNNER ADVANCE DX C5700 Series.
•Provides a space to store toner or additional paper supply.
•The optional Paper Deck Unit-F1 can be attached.
•Cannot be installed with the High Capacity Cassette Feeding Unit-A1 or
Cassette Feeding Unit-AM1.
E. Paper Deck Unit-F1
•Provides an additional paper capacity of approximately 2,700 sheets
(20 lb bond (75 g/m2)).
•Supports LTR-sized paper only.
•Supports paper weights up to 140 lb index (256 g/m2).
•Requires the High Capacity Cassette Feeding Unit-A1, or Cassette
Feeding Unit-AM1.

Canon imageRUNNER ADVANCE DX C5700 Series Service Guide
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F. Tab Feeding Attachment Kit-F1
•Enables printing on tab paper from Cassette 2.
G. Copy Card Reader-F1
•Enables Department ID Management using a control card. End-users are
required to authenticate using a control card before starting an operation.
•Up to 1,000 Department IDs can be registered.
H. Numeric Keypad-A1
•The Numeric Keypad enables the end user to use hard keys instead of the
equivalent soft key buttons available on the User Interface.
•The Voice Guidance Kit and Voice Operation Kit options requires the
Numeric Keypad-A1 to operate.
I. Copy Tray-J2
•Simple Tray for Basic output.
•Output capacity up to 100 sheets (20 lb bond (80 g/m2)).
J. Booklet Finisher-Y1 and Staple Finisher-Y1
•Finisher provides stacking for up to 3,250 sheets of LTR paper
(20 lb bond (80 g/m2)).
•Supports corner or double staple up to 50 sheets of LTR paper
(20 lb bond (80 g/m2)).
•Supports Staple Free Binding for up to 4-sheets of paper
(20 lb bond (80 g/m2)).
•Supports paper weights up to 140 lb Index (300 g/m2).
•Saddle Stitch Booklet finishing capability for up to 20-sheets (20 lb bond
(80 g/m2)) or 80 imaged sides.
•Supports Saddle folding up to 3 sheets.
•Requires the Buffer Pass Unit-L1.
K. 2/3 Hole Puncher Unit-A1
•Inner puncher provides 2-hole and 3-hole punch capabilities.
•Supports paper sizes up to 11" x 17".
•Supports paper weights up to 140 lb Index (300 g/m2).
•Requires the Staple Finisher-Y1 or the Booklet Finisher-Y1.

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Revision 5 Page 13
L. Inner Finisher-H1
•Finisher provides stacking for up to 545 sheets LTR paper
(20 lb bond (80 g/m2)).
•Supports corner or double staple up to 50 sheets of paper LTR paper
(20 lb bond (80 g/m2)).
•Supports Staple-free stapling and Staple On Demand.
•Supports paper weights up to 110 lb cover (300 g/m2).
•Supports optional Inner 2/3 Hole Puncher-B1.
M. Inner 2Way Tray-J1
•The Inner 2Way Tray provides stacking for up to 350 sheets LTR paper
(20 lb bond (80 g/m2)).
•Supports paper weights up to 110 lb cover (300 g/m2).
N. Inner 2/3 Hole Puncher-B1
•Inner puncher provides 2-hole and 3-hole punch capabilities.
•Supports paper sizes up to 11" x 17".
•Supports paper weights up to 110 lb cover (300 g/m2).
•Requires the Inner Finisher-H1.