Canon Pixma iP4300 Series Instructions for use

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iP4300
SIMPLIFIED SERVICE MANUAL
1. PRODUCT LIST
2. PRODUCT SPECIFICATIONS
3. ERROR DISPLAY
4. REPAIR
5. SERVICE MODE
6. EXTERNAL VIEW / PARTS LIST
7. TROUBLESHOOTING FLOWCHART
8. SPECIAL NOTES ON SERVICING
9. PRODUCT TECHNICAL INFORMATION
APPENDIX 1: SERVICE TEST PRINT
APPENDIX 2: EEPROM INFORMATION PRINT
QY8-13BA-000
Rev. 00
July 25, 2006
Canon Inc.

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1. PRODUCT LIST
1-1. Main Units
Product name Product code Destination Production q'ty
(for 3 months) Accessories
Q30-4210-000 1438B001AA JPN 194,000
Q30-4213-000 1438B002AA US
1438B003AA CA
1438B004AA LAM
49,000
1438B006AA EUM
1438B007AA EMB
1438B008AA GB
1438B009AA EUM / EMB
340,000
1438B011AA AU
1438B012AA ASA
1438B013AA HK
1438B014AA CN
Q30-4210-000
1438B015AA TW
Canon Inkjet Printer
iP4300
Q30-4213-000 1438B016AA KR
25,000
Print head
Ink tanks
(Japan / Non-Japan)
BCI-9BK / PGI-5BK
BCI-7eBK / CLI-8BK
BCI-7eC / CLI-8C
BCI-7eM / CLI-8M
BCI-7eY / CLI-8Y
CD / DVD tray*1
8cm CD / DVD adapter*1
Power cord
*1: Not for the US and KR
models.
1-2. Consumables
Product name Product code Destination Remarks
Canon Ink Tank
BCI-9BK 0372B001AA
BCI-7eBK 0364B001AA
BCI-7eC 0365B001AA
BCI-7eM 0366B001AA
BCI-7eY 0367B001AA
JP
Canon Ink Tank
PGI-5BK 0628B001AA to 0628B005AA
CLI-8BK 0620B001AA to 0620B005AA
CLI-8C 0621B001AA to 0621B005AA
CLI-8M 0622B001AA to 0622B005AA
CLI-8Y 0623B001AA to 0623B005AA
001: EUR / OCN
002: AMR
003: ASA
004: W/O BOX
005: AMR S
1-3. Optional Unit
No optional units.

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2. PRODUCT SPECIFICATIONS
2-1. Printer Specifications
Type Desktop serial color inkjet printer
Paper feeding
method Auto sheet feed (ASF, cassette, automatic duplex printing, CD / DVD printing*)
* Not supported in the US and KR models
Resolution 9,600 dpi x 2,400 dpi (Max.)
Throughput
(Target value) Photo (“4x6”) *1 PP-101/Standard/Borderless: Approx. 36 sec. Camera Direct*2 4"x6" borderless Approx.101 sec
For reference:
Bk text (Plain paper/Fine pattern)
Max Speed (Custom Setting 5) : 30ppm
Standard : 14.8ppm
Color (Plain paper/Fine pattern)
Max Speed (Custom Setting 5) : 24ppm
Standard : 11.6ppm
*1: Based on Canon standard pattern. Print speed may vary depending on
System configuration, interface, software, document complexity, print mode,
page coverage, type of paper used and does not take into account data
processing time on host computer.
*2: When printing a 6 megapixel image taken by certain Canon digital camera
from PictBridge on default settings using Photo Paper Plus Glossy without
border.
Actual print speed may vary depending on image data, print mode, type of
paper used and device that the printer is connected to.
Note:
Notations for theAmericas should be confirmed with the related marketing section
of each sales company in the Americas.
Printing direction Bidirectional, uni-directional
Print width Max. 203.2 mm (216 mm in borderless printing)
Interface
Computer USB 2.0 Hi-Speed
Camera Direct PictBridge with a PictBridge-supported digital camera, digital video camera, or
camera-equipped mobile phone
Paper feed
ASF
Stacking
capacity Max. 13 mm (Approx. 150 sheets of 64 g/m2plain paper)
Paper weight 64 to 105 g/m2, Canon specialty paper 273 g/m2at the maximum
Paper
specifications Plain paper: A4, A5, B5, Letter, Legal, custom Super White Paper SW-201: A4, Letter
High Resolution Paper HR-101N: A4, Letter
Photo Paper Pro PR-101: A4, Letter, 4x6, 4x8, 8x10, Wide
Photo Paper Plus Glossy PP-101: A4, Letter, 4x6, 5x7
Photo Paper Plus Semi-gloss SG-201/101: A4, Letter, 4x6, 8x10
Glossy Photo Paper GP-401: A4, Letter, 4x6, Credit Card
GP-501/502: A4, Letter, 4x6
Matte Photo Paper MP-101: A4, Letter, 4x6
Photo Paper Plus Double Sided PP-101D: A4, Letter, 5x7
Photo Stickers PS-101
T-shirt Transfer TR-301: A4
Envelope: DL-size, COM #10
Cassette
Stacking
capacity Max. 13 mm (Approx. 150 sheets of 64 g/m2plain paper)
Paper weight 64 to 105 g/m2, Canon specialty paper 273 g/m2at the maximum

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Paper
specifications Same as the ASF, except that the Legal and Credit Card sizes and Photo Stickers cannot be used in the cassette.
DVD / CD print
Supported media CD / DVD printable media
Media size
(diameter) 120 mm / 80 mm
Print operation Front loading
Acoustic noise
(Target value) Approx. 34.0 dB (Highest print quality settings: Photo Paper Pro, Custom 1, paper feeding from the
ASF)
Environmental
requirements During operation Temperature 5C to 35C (41F to 95F) Humidity 10%RH to 90%RH (no condensation)
Non operation Temperature 0C to 40C (32F to 104F)
Humidity 5%RH to 95%RH (no condensation)
Power supply Power supply voltage Frequency Power consumption Standby Power-off
AC 100 to 240 V 50/60 Hz Approx. 11 W Approx. 1.0 W Approx. 0.5 W
External dimensions With the trays retracted: Approx. 445 (W) x 303 (D) x 160 (H) mm
With the trays extended: Approx. 445 (W) x 582 (D) x 338 (H) mm
Weight Approx. 6.5 kg, including the print head / ink tanks
Related standards Electromagnetic radiance:
VCCI, FCC, IC, CE Mark, Taiwan EMC, C-Tick, CCC (EMC), Korea MIC, Gost-R
Electrical safety:
Electrical Appliance and Material Safety Law (DENAN), UL, C-UL, CB Report, CE
Mark, GS, Gost-R, FT, SASO, CCC, SPRING, Korea EK, IRAM (Argentine)
Environmental regulations:
RoHS (EU), WEEE (EU), Korea Package Recycle Law, Green Point (Germany),
Energy Star, Eco Mark, Law on Promoting Green Purchasing
Serial number
location On the carriage flexible cable holder (visible when the access cover is open)
Remaining ink
amount detection Available (detection by optical method and dot count, enabled at default)
Paper type detection Not available
Print head alignment Available (automatic or manual alignment via the printer driver Maintenance tab, or
automatic alignment via the Resume/Cancel button in Camera Direct Printing,
automatic alignment at default)
2-2. Product Life
(1) Printer
Specified print volume or the years of use, whichever comes first.
- Print volume: 13,000 pages
- Black: 5,200 pages (Black 1,500 character pattern)
- Color: 3,900 pages (7.5% duty per color pattern)
300 pages (A4, photo, borderless printing)
2,700 pages (4 x 6, photo, borderless printing)
900 pages (Postcard, photo, borderless printing)
- 3 years of use
(2) Print head
- Print volume: 29,400 pages

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(3) Ink tank (target value)
() Estimated Supplemental Yield
Average Yield PGI-5BK CLI-8BK CLI-8C CLI-8M CLI-8Y
Color document (ISO/IEC FCD24712)*1 520pages (5,220)pages 890pages 670pages 700pages
Photo(4"x6")*2 (3,095)pages (1,305)pages 387pages 271pages 291pages
*1 Color document: Declared yield value in accordance with ISO/IEC FCD24711.
Values obtained by continuous printing.
*2 "Photo (4"" x 6""): When printing Canon standard patterns on 4"" x 6""
<Photo Paper Plus Glossy> continuously with the default settings of <Photo Paper Plus Glossy>
using Windows XP printer driver in borderless printing mode and Windows XP Photo Printing
Wizard."
Declared yield value determined based on Canon standard method referring to
ISO/IEC FCD24712.
# Ink yield may vary depending on texts/photos printed, applications software used, print mode
and type of paper used.
2-3. Print Head Specifications
Type Single head with 5 removable ink tanks (each color)
Print head Pigment-based BK: 512 nozzles, 600 dpi, 30 pl
Dye-based BK / C / M / Y: 512 x 6 nozzles, 1,200 dpi, 1 pl / 5 pl (C / M), 5 pl (BK / Y)
(Two 512 nozzles for C and M respectively)
Ink color Pigment-based black
Dye-based black, cyan, magenta, yellow
Ink tank Japan: BCI-9BK (pigment-based), BCI-7eBK / C / M / Y (dye-based)
Others: PGI-5BK (pigment-based), CLI-8BK / C / M / Y (dye-based)
Weight (Net) Print head: Approx. 60 g
Supply method As a service part (not including ink tanks)
Part number QY6-0061-000
2-4. Supported Ink Tanks
Pigment-based
ink Dye-based ink
Model Destination
BCI-
9BK PGI- 5BK BIC- 7eBK BCI- 7eC BIC- 7eM BCI- 7eY CLI- 8BK CLI- 8C CLI- 8M CLI- 8Y
PIXUS iP4300 Japan O X O O O O X X X X
PIXMA iP4300 Others X O X X X X O O O O
O: Usable
X: Not usable
Note: The ink tanks for the Japanese model are not compatible with those for the other models. Be
sure to use the appropriate ink tanks in servicing.

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3. ERROR DISPLAY
Errors are indicated by the LED, and warnings are displayed on the monitor of the computer connected
to the printer.
3-1. Operator Call Errors (Alarm LED Blinking in Orange)
Alarm LED
blinking in
orange Error [Error code] Solution Remarks
No paper. (ASF) [1000] Set the paper in the ASF, and press the
Resume/Cancel button.
No CD / DVD tray. [1001]*1 Set the CD / DVD tray, and press the
Resume/Cancel button.
No paper in the cassette.
[1003] Set the paper in the cassette, and press the Resume/Cancel button.
2 times
No CD / DVD. [1002]*1 Set a CD or DVD in the CD / DVD tray
(which is ejected at error occurrence),
and insert the CD / DVD tray in the proper
position. Then, press the Resume/Cancel
button.
Paper jam. [1300] Error in paper feeding from the
ASF.
Paper jam in the rear guide.
[1303] Error in the duplexing transport unit.
Paper jam in the under
guide. [1304]
Remove the jammed paper, and press
the Resume/Cancel button.
Error in paper feeding from the
cassette.
3 times
Front door close error.
[1250] Open the paper output tray. The error is indicated if the paper output tray is closed at start of a
print job, or while a print job is
being performed.
No ink. [1600] Replace the empty ink tank(s), or press
the Resume/Cancel button. Pressing the Resume/Cancel button will exit the error without ink
tank replacement, however, ink
may run out during printing.
4 times
Ink tank not installed. [1660] Install the applicable ink tank(s) properly,
and confirm that the LED's of all the ink
tanks light red.
The print head is not
installed. [1401]
Print head temperature
sensor error. [1403]
Faulty EEPROM data of the
print head. [1405]
5 times
Print head hardware error.
[1682]
Install the print head properly.

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(Operator Call Errors cont'd)
Alarm LED
blinking in
orange Error [Error code] Solution Remarks
Inner cover open. [1841]*2 Close the inner cover, and press the
Resume/Cancel button.
Inner cover open during
printing on paper. [1846]*2 Close the inner cover, and press the
Resume/Cancel button.
Inner cover open during
printing on paper (print
continuable). [1851]*1
Close the inner cover, and press the
Resume/Cancel button.
Inner cover open during
printing on paper (print NOT
continuable). [1856]*1
Close the inner cover, and press the
Resume/Cancel button to clear the error.
The paper being printed at error
occurrence will be ejected without printing
the remaining data for the ejected paper,
then printing will resume from the next
page.
Inner cover closed during
CD / DVD printing (print
continuable). [1850]*1
Open the inner cover which functions as
the CD / DVD tray feeder, set the CD /
DVD tray in the feeder, and press the
Resume/Cancel button.
6 times
Inner cover closed during
CD / DVD printing (print
NOT continuable). [1855]*1
Open the inner cover, and press the
Resume/Cancel button to clear the error.
The CD or DVD being printed at error
occurrence will be ejected without printing
the remaining data for the ejected CD or
DVD, then the next print job will be done.
Multiple ink tanks of the
same color installed. [1681] Replace the wrong ink tank(s) with the correct one(s).7 times
Ink tank in a wrong position.
[1680] Install the ink tank(s) in the correct position.
8 times Warning: The ink absorber
becomes almost full. [1700 /
1701 (Japan)]
Pressing the Resume/Cancel button will
exit the error, and enable printing. The service call error, indicating the ink absorber is full, is likely to
occur soon.
9 times The connected digital
camera or digital video
camera does not support
Camera Direct Printing.
[2001]
Remove the cable between the camera
and the printer.
10 times Automatic duplex printing
cannot be performed.
[1310]
Press the Resume/Cancel button to eject
the paper being used at error occurrence.
Printing will resume from on the front side
of the next page.
Data which was to be printed on
the back side of paper at error
occurrence is skipped (not
printed).
11 times Failed in automatic print
head alignment. [2500] Press the Resume/Cancel button. - If paper is being fed at error occurrence,
the error is indicated after the paper is
ejected.
- If the error occurs, the print head
alignment values are not changed.
- After exit from the error by the
Resume/Cancel button, the automatic
print head alignment will not be re-done.
The error is indicated when the
pattern is not printed due to no ink
or non-ejection of ink, when the
sensor's AD value is incorrect, or
when the paper is shorter than the
specified length.

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(Operator Call Errors cont'd)
Alarm LED
blinking in
orange Error [Error code] Solution Remarks
13 times The remaining ink amount
unknown. [1683] Replace the applicable ink tank with a new one, and close the top cover.
Printing with a once-empty ink tank can
damage the printer.
To continue printing without replacing the
ink tank(s), press the Resume/Cancel
button for 5 sec. or longer to disable the
function to detect the remaining ink
amount. After the operation, it is recorded
in the printer that the function to detect
the remaining ink amount was disabled.
The error is indicated when raw
ink is detected but the dot count
number exceeds the threshold of
complete exhaustion of ink.
14 times Ink tank not recognized.
[1684] A non-supported ink tank is installed (the ink tank LED is turned off). Install the
supported ink tanks.
15 times Ink tank not recognized.
[1410 to 1414] An error occurred in an ink tank (the ink tank LED is turned off). Replace the ink
tank(s).
Each error code corresponds to each ink
tank, from left (the opposite side of the
home position) to right, respectively.
Ink tank positioning (from left to
right):
BK, PigBK, Y, M, C
16 times No ink. [1688] Replace the empty ink tank(s), and close
the top cover.
Printing with an empty ink tank can
damage the printer.
To continue printing without replacing the
ink tank(s), press the Resume/Cancel
button for 5 sec. or longer to disable the
function to detect the remaining ink
amount. After the operation, it is recorded
in the printer that the function to detect
the remaining ink amount was disabled.
The error is indicated when "no
raw ink" is detected and when the
dot count number exceeds the
threshold of complete exhaustion
of ink.
*1: Only for models supporting CD / DVD printing
*2: Only for models not supporting CD / DVD printing

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3-2. Service Call Errors (by Cyclic Blinking in Orange (Alarm LED) and Green (Power LED), or
Alarm LED Lit in Orange)
Cycles of blinking in
orange and green Error [Error code] Solution
(Replacement of listed parts, which are likely to be
faulty)
2 times Carriage error [5100] - Carriage unit (QM2-3884)
- Timing slit strip film (QC1-6526)
- Logic board ass'y (QM3-1266)*1
- Carriage motor (QK1-1500)
3 times Line feed error [6000] - Timing sensor unit (QM2-1271)
- Timing slit disk film (QC2-0475)
- Feed roller ass'y (QL2-1490)
- Logic board ass'y (QM3-1266)*1
- Paper feed motor (QK1-1502)
4 times Purge cam sensor error [5C00] - Purge unit (QM3-0033)
- Logic board ass'y (QM3-1266)*1
5 times ASF (cam) sensor error [5700] - Sheet feed unit (QM2-3894)
6 times Internal temperature error [5400] - Logic board ass'y (QM3-1266)*1
- Carriage unit (QM2-3884)
7 times Ink absorber full [5B00 / 5B01 (Japan)] - Ink absorber kit (QY5-0176)
8 times Print head temperature rise error [5200] - Print head (QY6-0061)
- Logic board ass'y (QM3-1266)*1
9 times EEPROM / NVRAM error [6800] - Logic board ass'y (QM3-1266)*1
10 times VH monitor error [B200] - Logic board ass'y (QM3-1266)*1
- Print head (QY6-0061)
11 times Carriage lift mechanism error [5110] - PR lift shaft ass'y (QL2-1450)
- Sheet feed unit (QM2-3894)
- Logic board ass'y (QM3-1266)*1
- Carriage lift sensor unit (QM3-1273)
12 times AP position error [6A00] - Sheet feed unit (QM2-3894)
- Logic board ass'y (QM3-1266)*1
- Purge unit (QM2-2208)
13 times Paper feed position error [6B00] - Sheet feed unit (QM2-3894)
- Logic board ass'y (QM3-1266)*1
14 times Paper feed cam sensor error [6B10] - Sheet feed unit (QM2-3894)
- Logic board ass'y (QM3-1266)*1
15 times USB Host VBUS overcurrent [9000] - Logic board ass'y (QM3-1266)*1
16 times Pump roller sensor error [5C20] - Logic board ass'y (QM3-1266)*1
- Purge unit (QM3-0033)
19 times Ink tank position sensor error [6502] - Platen unit (QM3-0001)
- Logic board ass'y (QM3-1266)*1
20 times Other hardware error [6500] - Logic board ass'y (QM3-1266)*1
Power LED turned off,
Alarm LED lit ROM error - Logic board ass'y (QM3-1266)*1
Power LED lit,
Alarm LED lit RAM error - Logic board ass'y (QM3-1266)*1
*1: Before replacement of the logic board ass'y, check the ink absorber counter value (by service test print or EEPROM
information print). If the counter value is 7% or more, also replace the ink absorber kit (QY5-0176) when replacing
the logic board ass'y. See 5. SERVICE MODE, for details.

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3-3. Warnings
(1) Printer (no LED indications)
Displayed warning Remarks
Low ink Status indication only.
Print head temperature rise If the print head temperature is high when the access cover is opened,
the warning is displayed*1.
When the print head temperature falls, the warning is released.
Protection of excess rise of the print head
temperature If the print head temperature exceeds the specified limit, a Wait is inserted during printing.
*1: If the warning is displayed, the carriage does not move to the ink tank replacement position when the access
cover is opened.

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4. REPAIR
4-1. Notes on Service Part Replacement (and Disassembling / Reassembling)
Service part Notes on replacement Adjustment / settings Operation check
Logic board ass'y
QM3-1266 -Before removal of the logic board ass'y, remove the power cord, and
allow for approx. 1 minute (for
discharge of capacitor's accumulated
charges), to prevent damages to the
logic board ass'y.
-Before replacement, check the ink
absorber counter value (by service
test print or EEPROM information
print). If the value is 7% or more, also
replace the ink absorber kit when
replacing the logic board ass'y.
See 5. SERVICE MODE, for details.
After replacement:
1. Initialize the EEPROM.
2. Reset the ink absorber counter.
3. Set the destination in the
EEPROM.
4. Correct the CD / DVD and
automatic print head alignment
sensors.
5. Check the ink system function.
See 5. SERVICE MODE, for
details of 1 to 5.
6. Perform the print head alignment
in the user mode.
-EEPROM
information print
-Service test print
-Printing via USB
connection
-Direct printing from
a digital camera
Ink absorber kit
QY5-0176 After replacement: 1. Reset the ink absorber counter.
See 5. SERVICE MODE, for
details.
-Service test print
-EEPROM
information print
Carriage unit
QM2-3884 At replacement: 1. Apply grease to the sliding
portions.
See 4-2. Grease Application.
After replacement:
1. Correct the CD / DVD and
automatic print head alignment
sensors.
See 5. SERVICE MODE.
2. Check the ink system function.
See 5. SERVICE MODE.
3. Perform the print head alignment
in the user mode.
-Service test print
(Confirm CD / DVD
and automatic print
head alignment
sensor correction,
and ink system
function.)
Paper feed motor
QK1-1502 -The red screws securing the paper feed motor are allowed to be
loosened. (DO NOT loosen any other
red screws.)
At replacement:
1. Adjust the paper feed motor.
See 4-3. Paper Feed Motor
Adjustment.
Platen unit
QM3-0001 At replacement: 1. Check the ink system function.
See 5. SERVICE MODE.
-Service test print
PR lift shaft ass'y
QL2-1450,
Input carriage lift
gear
QC2-1873
At replacement:
1. Apply grease to the sliding
portions.
See 4-2. Grease Application.
-Service test print
Timing slit strip
film
QC1-6526
Timing slit disk
film
QC2-0475
-Upon contact with the film, wipe the
film with ethanol.
-Confirm no grease is on the film.
(Wipe off any grease thoroughly with
ethanol.)
-Do not bend the film
After replacement:
1. Perform the print head alignment
in the user mode.
-Service test print
Print head
QY6-0061 After replacement: 1. Perform the print head alignment
in the user mode.
-Service test print

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General notes:
- Make sure that the flexible cables and wires in the harness are in the proper position and
connected correctly.
- Do not drop the ferrite core, which may cause damage.
- Protect electrical parts from damage due to static electricity.
- Before removing a unit, after removing the power cord, allow the printer to sit for approx. 1
minute (for capacitor discharging to protect the logic board ass'y from damages).
- Do not touch the timing slit strip film and timing slit disk film. No grease or abrasion is allowed.
- Protect the units from soiled with ink.
- Protect the housing from scratches.
- Exercise caution with the red screws, as follows:
i. The red screws of the paper feed motor may be loosened only at replacement of the paper
feed motor unit (DO NOT loosen them in other cases).
ii. DO NOT loosen the red screws on both sides of the main chassis, securing the carriage shaft
positioning (they are not adjustable in servicing).
4-2. Grease Application
(1) Printer unit Grease / oil
No. Part name Where to apply grease / oil Picture
No. Name Amount
(mg) Number of drops*
1 Chassis ass'y Entire surface the carriage slider
contacts 1 Floil KG107A 27 to 54 3 at 1 location
2 Adjust plate L Carriage shaft cam L sliding portion 2 Floil KG107A 18 to 36 2 at 1 location
3 Chassis ass'y Carriage shaft sliding portion on the
left side of the chassis (at 1 location) 3 Floil KG107A 9 to 18 1 at 1 location
4 Adjust plate R Carriage shaft cam R sliding portion 4 Floil KG107A 18 to 36 2 at 1 location
5 Chassis ass'y Carriage shaft sliding portion on the
right side of the chassis (at 1 location) 5 Floil KG107A 9 to 18 1 at 1 location
6 Chassis ass'y PR lift shaft cam contact portion (at 3
locations) 6 Floil KG107A 18 to 27 1.5 each at 3 locations
7 Idler pulley Idler pulley hole contact portion 7 Floil KG107A 9 to 18 1 at 1 location
8 Carriage shaft Entire surface of the carriage shaft
where the carriage unit slides 8 Floil KG107A 200 to 400
9 Carriage shaft
spring L Carriage shaft sliding portion (to the end of the spring) 9 Floil KG107A 9 to 18 1 at 1 location
10 Carriage shaft Carriage shaft surface where the
carriage slides (and where
machine-application of the grease is
not feasible)
10 Floil KG107A 9 to 18 1 at 1 location
11 CL gear base Outer surface of the CL idle gear R
cylinder 11 Floil KG107A 9 to 18 1 at 1 location
12 CL gear base Outer surface of the CL output gear
cylinder 12 Floil KG107A 9 to 18 1 at 1 location
13 CL input gear Joint of the CL gear base 13 Floil KG107A 9 to 18 1 at 1 location
* 1 drop = 9 to 18 mg

13

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4-3. Paper Feed Motor Adjustment
Perform the following adjustments when the paper feed motor unit is replaced:
1) When attaching the motor, fasten the screws so that the belt is properly stretched (in the direction
indicated by the blue arrow in the figure below).
2) After replacement, be sure to perform the service test print, and confirm that no strange noise or
faulty print operation (due to dislocation of the belt or gear, or out-of-phase motor, etc.) occurs.
Caution: The red screws securing the paper feed motor may be loosened only at replacement of the
paper feed motor unit. DO NOT loosen them in other cases.

15
5. SERVICE MODE
Function Procedures Remarks
Service test print
-Model name
-Destination
-ROM version
-USB serial number
-Ink absorber counter value
(ink amount in the ink
absorber)
-CD / DVD sensor correction
value
-Ink system function check
result
-CD / DVD sensor correction
result
See "Service mode operation
procedures" below. Set a sheet of A4 or letter size paper in
the ASF.
For print sample, see APPENDIX 1,
SERVICE TEST PRINT.
EEPROM initialization See "Service mode operation
procedures" below. The following items are NOT initialized, and the shipment arrival flag
is not on:
-USB serial number
-Destination settings
-Ink absorber counter value
-CD / DVD correction value
-LF correction value
-Left margin correction value
-Record of disabling the function to
detect the remaining ink amount
Ink absorber counter reset See "Service mode operation
procedures" below. If the ink absorber counter value is 7% or more, replace the ink absorber kit.
LF correction See "Service mode operation
procedures" below.
Left margin correction See "Service mode operation
procedures" below.
Destination settings See "Service mode operation
procedures" below.
Note: At the end of the service mode, press the Power button. The paper lifting plate of the sheet feed
unit will be raised.
<Service mode operation procedures>
1) With the printer power turned off, while pressing the Resume/Cancel button, press and hold the
Power button. (DO NOT release the buttons. The Power LED lights in green to indicate that a
function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the Power
button.)
3) While holding the Power button, press the Resume/Cancel button 2 times, and then release both
the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the
Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm
LED.)
4) When the Power LED lights in green, press the Resume/Cancel button the specified number of
time(s) according to the function listed in the table below. (Each time the Resume/Cancel button is
pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting
with Alarm LED.)

16
Time(s) LED indication Function Remarks
0 times Green (Power) Power off When the print head is not installed,
the carriage returns and locks in the
home position capped.
1 time Orange (Alarm) Service test print See APPENDIX 1, SERVICE TEST
PRINT.
2 times Green (Power) EEPROM information print SeeAPPENDIX 2, EEPROM
INFORMATION PRINT.
3 times Orange (Alarm) EEPROM initialization
4 times Green (Power) Ink absorber counter resetting
5 times Orange (Alarm) Destination settings After entering the destination
settings mode, press the
Resume/Cancel button the specified
number of time(s) to select the
destination.
6 times Green (Power) Print head deep cleaning (Cleaning of both black and color)
7 times Orange (Alarm) CD / DVD check pattern print Not used in servicing.
8 times Green (Power) CD / DVD print position correction
(horizontal: X direction) Not used in servicing.
9 times Orange (Alarm) CD / DVD print position correction
(vertical: Y direction) Not used in servicing.
10 times Green (Power) LF correction
11 times Orange (Alarm) Left margin correction
12 to 15
times Green / Orange (Power / Alarm) Return to the menu selection
16 times
or more Orange (Alarm) Return to the menu selection
Note: If the Resume/Cancel button is pressed 16 or more times, the Alarm LED lights steadily without
any changes.
<Destination settings procedures>
In the destination settings mode, press the Resume/Cancel button the specified number of time(s)
according to the destination listed in the table below, and press the Power button.
Time(s) LED indication Destination CD / DVD print
0 times Green (Power) No change of the destination
1 time Orange (Alarm) Japan Supported
2 times Green (Power) Korea Not supported
3 times Orange (Alarm) US Not supported
4 times Green (Power) Europe Supported
5 times Orange (Alarm) Australia Supported
6 times Green (Power) Asia Supported
7 times Orange (Alarm) China Supported
8 times Green (Power) Taiwan Supported
9 times Orange (Alarm) Canada / LAM Supported
10 times
or more Green (Power) Return to the menu selection
Note: After setting the destination, confirm the model name in service test print or EEPROM
information print. (See APPENDIX 1, SERVICE TEST PRINT or APPENDIX 2, EEPROM
INFORMATION PRINT.)
<LF correction procedures>
After replacement of the feed roller ass'y or logic board ass'y in repair servicing or in refurbishment
operation, adjust the line feeding.

17
Details: Print the LF correction pattern on a sheet of paper. Select the Pattern No. (0 to 2) in which
streaks or lines are the least noticeable, press the Resume/Cancel button the same number
of time(s) as the selected Pattern No., then press the Power button.
1) In the LF correction mode, press the Resume/Cancel button the specified number of times
according to the paper to be used in LF correction listed in the table below, then press the Power
button. (Set a sheet of selected paper in the ASF.)
Time(s) Paper
1 time HR-101
2 times GF-500, Office Planner
3 times HP BrightWhite
4 times Canon Extra, STEINBEIS
Note: - Each time the Resume/Cancel button is pressed, the Alarm and Power LEDs light
alternately, Alarm in orange and Power in green.
- If the Resume/Cancel button is NOT pressed, and only the Power button is pressed, the
printer remains in the LF correction mode.
- If the Resume/Cancel button is pressed 5 times or more, then the Power button is
pressed, the printer returns to the service mode menu selection.
2) The LF correction pattern for the selected paper is printed.

18
3) In the printout, select the Pattern No. in which streaks or lines are the least noticeable, press the
Resume/Cancel button the same number of time(s) as the selected Pattern No., then press the
Power button.
3-1) LF correction value
Selected pattern number Number of times the Resume/Cancel button is pressed
1 1 time
0 0 times
2 2 times
Note: - Each time the Resume/Cancel button is pressed, the Alarm and Power LEDs
light alternately, Alarm in orange and Power in green.
- If the Resume/Cancel button is pressed 3 times or more, then the Power button is
pressed, the printer returns to the service mode menu selection.
3-2) The selected LF correction value is written to the EEPROM, and the printer returns to the
service mode menu selection.
<Left margin correction procedures>
Adjust the left margin for duplex printing or printing from the cassette, in the same way as performed at
the production site.
1) Duplex printing from the ASF and cassette
In the left margin correction mode, press the Resume/Cancel button 1 time, then press the Power
button 1 time. Duplex printing is performed from the ASF and cassette.
Number of times the
Resume/Cancel
button is pressed (L) Operation
0 times No operation
1 time Duplex printing from theASF and cassette
2 times or more Return to the service mode menu selection (no writing to the EEPROM)

19
From each paper source (ASF and cassette), 2 sheets of paper are ejected. The first sheet is
blank, and the left margin correction pattern is printed on the second sheet.
Printing sequence: For detail, see the flowcharts below.
i) A sheet of paper feeds from the ASF, and ejected blank (single-sided printing).
ii) A sheet of paper feeds from the ASF. Nothing is printed on the front side, and the pattern is
printed on the back side (duplex printing).
iii) A sheet of paper feeds from the cassette, and ejected blank (single-sided printing).
iv) A sheet of paper feeds from the cassette. The pattern is printed on both sides of paper
(duplex printing).
A total of 4 sheets are ejected.
After this, set the correction value to the EEPROM in the steps below.
2) Selection of the parameter mode for left margin correction
Press the Resume/Cancel button the specified number of time(s) according to the parameter
mode listed in the table below, then press the Power button.
Each time the Resume/Cancel button is pressed, the Alarm and Power LEDs light alternately,
Alarm in orange and Power in green.
Number of times the
Resume/Cancel
button is pressed (M) Parameter mode
0 times Duplex printing from theASF and cassette
1 time Back side of paper fed from the ASF
2 times Front side of paper fed from the cassette
3 times Back side of paper fed from the cassette
4 times or more Return to the service mode menu selection (after writing to the EEPROM)
3) Setting of the left margin correction value ("+" means to increase the left margin)
Press the Resume/Cancel button the specified number of time(s) according to the correction value
listed in the table below, then press the Power button.
Number of times the
Resume/Cancel
button is pressed (N) Left margin correction value
0 times Return to the parameter mode selection for left margin correction
1 time +1 pitch
2 times +2 pitches
3 times +3 pitches
4 times -1 pitch
5 times -2 pitches
6 times -3 pitches
7 times or more Return to the service mode menu selection (no writing to the EEPROM)
After the value is set, the printer returns to the parameter mode selection. Repeat steps 2) and 3)
to adjust the left margin in each parameter mode: "back side of paper fed from the ASF," "front
side of paper fed from the cassette," and "back side of paper fed from the cassette."
4) After the left margin correction in all the parameter modes is completed, press the Resume/Cancel
button 4 times or more in the parameter mode selection, then press the Power button to return to
the service mode menu selection.

20
No (N >= 7)
L = 0
Left margin correction
START
Start of duplex printing from the
A
SF and cassette
(
ke
y
entr
y)
Duplex printing from the
A
SF and cassette
Parameter mode
selection
(
ke
y
entr
y)
L = 1
M = 0
M = 1
A
SF, back side
of pape
r
M = 2 Cassette, front
side of
p
a
p
e
r
M = 3 Cassette, back
side of
p
a
p
e
r
Selection of the left margin
correction value (key entry)
N = 0
1 <= N <= 6
Writing of the correction
value to the EEPROM
END
Key entry (number of times the button is pressed):
0 times:
The previous entry was wrong. Return to the
previous step.
Specified number:
Set the specified value.
Over the specified number:
Exit the left margin correction mode.
Before writing to the EEPROM, values in the RAM
area can be overwritten by using key entry.
Press the Resume/Cancel button
"L" times, then press the Power
button to fix the selection.
Printing is performed according to
the current correction values in the
EEPROM.
Press the Resume/Cancel button
"M" times, then press the Power
button to fix the selection.
Press the Resume/Cancel
button "N" times, then press
the Power button to fix the
selection.
No writing to the EEPROM.
No writing to
the EEPROM.
Yes
Setting of the selected
left margin correction
value
No (N >= 2)
No
Yes
Yes
No
No
No
No (N >= 4)
Yes
Yes
Yes
Yes
Yes
No