Canon DR 3060 - Duplex Scanner Operating manual

Maintenance Guide

46 Regular Maintenance
Regular Maintenance
Clean the scanner on a regular basis as described below in order to maintain
peak scanning quality.
CAUTION
For safety's sake, always turn the unit off and unplug the power
cord before cleaning this unit.
Cleaning the Scanner
To clean the exterior of the scanner, dampen a cloth with water or a mild
detergent, wring the cloth out thoroughly, and then wipe the dirt away. Then
use a dry cloth to wipe away any moisture.
CAUTION
Never use paint thinner, alcohol, or other organic solvents to
clean the scanner. Such solvents can damage or discolor the
exterior of the scanner. They also create a risk of fire and electric
shock.

Regular Maintenance 47
Cleaning the Scanning Glass and the Rollers
1. Turn the power off and unplug the power cord from the power outlet.
2. If the document eject tray extension is open, close it.
3. Grasp the upper unit and gently lift it up as far as it will go.
4. Wipe the scanning glass (the shaded portion ■in the illustration) with a clean,
dry cloth.
CAUTION
There is scanning glass on the top and on the bottom. Wipe both
clean. Do not spray the glass directly with water or mild
detergent. Doing so could damage the light source or other
precision optical components.
5. Using a cloth that has been dampened with water, clean the rollers (the shaded
portion ■in the illustration), rotating them as you wipe them with the cloth.
Note that the rollers labeled ➀, ➁, and ➂in the diagram should only be
rotated in the direction indicated. Then use a clean, dry cloth to wipe away
any moisture.

48 Troubleshooting
Troubleshooting
This section describes common problems that may occur while you are using
the scanner, and how to resolve them.
Refer to the troubleshooting section related to the problem that you have
encountered.
The scanner does not turn on ..................................................... P.48
The PC does not recognize the scanner..................................... P.49
Images are not scanned ............................................................... P.51
Documents do not feed properly................................................. P.51
Resulting scanned images are not correct ................................ P.52
If after consulting the above section you still cannot resolve the problem,
contact your dealer or your service representative.
✘The scanner does not turn on
Check the following:
●Is the power switch in the ON position?
●Is the power cord connected to the scanner securely?
●Is the power cord plugged into an outlet?

Troubleshooting 49
✘The PC does not recognize the scanner
The following are possible causes of the PC failing to recognize the scanner.
Check each possible cause.
Cause The scanner is not connected correctly.
Action Check all of the SCSI cable connections between the scanner, the
SCSI host adapter in the PC, and any other SCSI devices
connected to the system.
Cause The SCSI host adapter is not installed in the PC correctly.
Action Refer to the instruction manual for the SCSI host adapter and
install the SCSI host adapter in the PC correctly.
Also check the following, depending on which operating system
you are using:
Windows 95/98/Me
Click Start - Settings - Control Panel - System - Device Manager,
and make sure that no “x” or “!” symbol appears next to the SCSI
Controller entry. If either of these symbols is displayed, refer to
the instruction manual for the SCSI host adapter and redo the
settings for the SCSI host adapter.
Windows NT 4.0 Workstation
Click Start - Settings - Control Panel - SCSI Adapter, and make
sure that the system recognizes the SCSI host adapter properly. If
the system is not recognizing the SCSI host adapter properly,
refer to the instruction manual for the SCSI host adapter and redo
the settings for the SCSI host adapter.
Windows 2000 Professional
Click Start - Settings - Control Panel - System - Hardware -
Device Manager, and make sure that no “x” or “!” symbol
appears next to the SCSI Controller entry. If either of these
symbols is displayed, refer to the instruction manual for the SCSI
host adapter and redo the settings for the SCSI host adapter.
Windows XP
Click Start - Control Panel - Performance and Maintenance -
System - Hardware - Device Manager, and make sure that no “x”
or “!” symbol appears next to the SCSI Controller entry. If either
of these symbols appears, refer to the instruction manual for the
SCSI board and reconfigure the SCSI board.

50 Troubleshooting
Cause The scanner's SCSI ID is identical to the SCSI ID of
another device.
Action Check the SCSI IDs of all SCSI devices connected to the system
and set a unique SCSI ID for the scanner.
Cause The terminator is not set correctly.
Action Connect a terminator to the SCSI device that is at the end of the
SCSI daisy chain. If the SCSI device has a built-in terminator
function, enable the terminator.
Cause The PC was turned on before the scanner.
Action Shut down both the PC and the scanner, and then turn the scanner
back on, followed by the PC.
Cause The scanner is not on.
Action Refer to the previous section, "The scanner does not turn on," and
check to see if the scanner is on. If the scanner is not on, shut
down the PC, then turn the scanner on first, and then the PC.
Cause The SCSI host adapter is not compatible with the scanner.
Action Use a SCSI host adapter that is compatible with the scanner
driver and your application software.
Cause In Windows NT 4.0 Workstation, Windows 2000
Professional or Windows XP, the ASPI manager has not
been installed correctly.
Action Following the instructions in the SCSI host adapter instruction
manual, install the ASPI manager and then start up the ASPI
manager.

Troubleshooting 51
✘Images are not scanned
Check the following if the scanner does not scan an image even though the
scanning operation is being performed:
●Is the scanner connected to the PC correctly?
●Has the scanner driver been installed?
●Has the application software been installed correctly? Has the application
software been set up correctly?
●Is there a problem in the PC system?
Notice
If the scanner will not respond at all due to a system error, turn the scanner
off, wait at least 10 seconds, and then turn the scanner back on again.
When you resume scanning, make sure that the last document was scanned
correctly.
✘Documents do not feed properly
The following are possible causes of a document failing to feed properly.
Check each possible cause.
Cause An attempt is being made to scan a document of a size,
thickness or weight that the scanner cannot scan.
Action Check the size, thickness and weight of the document. For
cautions concerning documents, refer to "Documents" on
page 30.
Cause The rollers inside the scanner are dirty or worn.
Action Clean the rollers as described on page 47. If the rollers are worn,
contact your service representative and request to have the rollers
replaced.
For details on how to clear jammed paper, refer to "Clearing a Paper Jam" on
page 43.

52 Troubleshooting
✘Resulting scanned images are not correct
If the resulting scanned images are not crisp, if there are lines or spots on the
image, or if there is some other problem with a scanned image, likely causes
are listed below. Check each item and take the appropriate action.
Cause The scanning glass or the rollers inside the scanner are dirty.
Action Clean the scanning glass and rollers as described on page 47.
Cause The application software is not set up properly for
scanning.
Action Check the scanning-related settings, such as "brightness," in the
application software.
For example, if the document cannot be scanned at all, it is
possible that the "brightness" setting is too high. If the resulting
scanned image is too dark, it is possible that the "brightness"
setting is too low.
Cause The scanner driver or application software is not running
normally.
Action If the software is set properly for scanning and normal scanning
is still not possible, it is possible that the scanner driver or the
application software is not running normally. Re-install the
scanning driver or the application software. For details on how to
install the scanner driver, refer to page 24. For details on how to
install the application software, refer to the application software
instruction manual.
Cause An attempt was made to use a function of the scanner that
is not supported by the application software.
Action Some application software may not support certain functions,
such as automatic paper size detection and user-specified
margins. Using such application software for scanning may yield
abnormal scanning results. Try scanning without using functions
such as automatic paper size detection or margins settings.