Canon ME20F-SHN User manual

This User Manual should be read before using the network camera.
ENGLISH
Network Camera
Network Operation Guide

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This “Network Operation Guide” explains the camera settings and operations to be performed when using the camera via a
network. Read "Setup Guide" first to complete the setup of the camera, and then read this guide carefully before using the
camera to ensure correct use.
Network Security
The user is responsible for the network security of this product and its use.
Take appropriate network security measures to avoid security breaches. To the full extent permitted by laws and
regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be liable for any losses, direct, incidental or
consequential damages, or liabilities that may be incurred as a result of network security incidents such as unauthorized
accesses.
<Network Security Recommendations>
• Change the password of the camera periodically.
• Change the HTTP or HTTPS port number of the camera.
• Limit access to the camera by network devices.
License Agreement of Software
For the license agreement of the software, please refer to the text file provided along with the installer.
This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant
video and/or decoding MPEG-4 compliant video that was encoded only (1) for a personal and non-commercial purpose or
(2) by a video provider licensed under the AT&T patents to provide MPEG-4 compliant video. No license is granted or
implied for any other use for MPEG-4 standard.
Trademarks
• Microsoft, Windows, Internet Explorer, Windows Server, Surface and ActiveX are trademarks or registered trademarks of
Microsoft Corporation in the United States and other countries.
• Windows is legally recognized as the Microsoft Windows Operating System.
• This product comes with exFAT, a licensed file system technology from Microsoft.
• iPhone, iPad, iPad Pro and Safari are trademarks of Apple Inc.
• microSD, microSDHC and microSDXC logos are trademarks of SD-3C, LLC.
• HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI
Licensing LLC in the United States and other countries.
•ONVIF
®
is a trademark of Onvif, Inc.
• All other company or product names used in this manual are trademarks or registered trademarks of their respective
holders.
Open Source Software
The camera contains Open Source Software modules. Confirm each modules license conditions in [Maintenance] >
[General] > [Tool] > [View License] on the Setting Page.
Software under GPL and LGPL
If you would like to obtain the source code under GPL/LGPL, please contact us at [email protected] and provide the
following information in English or Japanese:
1. Product name and firmware version.
Introduction

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2. Name of the software module or modules you would like to obtain.
You can obtain the source code for at least three years from the day you purchased this product. Please note we may bill
you for any costs we incur in providing you the source code.

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Notes
1. Any unauthorized reproduction of this guide is prohibited.
2. The contents of this guide are subject to change without any prior notice.
3. This document has been prepared with the utmost attention to accuracy. If you have any comments, however,
please contact a Canon sales representative.
4. Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above.
How to Use This Operation Guide
The assumed reading format of this operation guide is on a computer screen.
Software Screenshots
The software screenshots samples shown in this guide are for illustration only. The screenshots may differ from the
actual screens displayed.
In the descriptions, sample screens connected to a camera are generally used, with Windows 10 being used as the
operating system and Internet Explorer 11 as the web browser.
Symbols Used in This Guide
Symbols Indicating Safety Precautions
This section explains the symbols used in this guide. The following symbols used in this guide indicate information for
safe use of the product, as well as important and supplemental information the user should know. Be sure to read and
understand this information when using the product.
User Manuals
Symbol Meaning
Caution Failure to follow the instructions indicated by this symbol may result in property damage.
Be sure to follow these precautions.
Important Cautions and restrictions during operation. Make sure to read these carefully.
Note Supplementary descriptions and reference information.

5
Table of Contents
Introduction...................................................................................................................... 2
Network Security ..................................................................................................................... 2
License Agreement of Software.............................................................................................. 2
Trademarks ............................................................................................................................. 2
Open Source Software............................................................................................................2
User Manuals................................................................................................................... 4
How to Use This Operation Guide .......................................................................................... 4
Symbols Used in This Guide................................................................................................... 4
Chapter 1 Before Use
Functions of the Network Camera ................................................................................. 12
Camera Software ........................................................................................................... 13
Camera Operations and Settings ......................................................................................... 13
Software to Install on the Computer...................................................................................... 13
Additional Software/Licenses (Sold Separately)................................................................... 14
Operating Environment.................................................................................................. 15
PC Environment Details ........................................................................................................ 15
Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer)
– As of October 2017 ....................................................................................................... 16
Steps for Setting Up the Camera................................................................................... 17
Step 1 Preparing to Install the Camera................................................................................. 17
Step 2 Setting Up the Camera .............................................................................................. 17
Step 3 Using the Camera Viewers ........................................................................................ 17
Step 4 Adjusting Advanced Settings According to Its Use .................................................. 17
Troubleshooting .................................................................................................................... 18
Chapter 2 Camera Setup
Installing Software ......................................................................................................... 20
Necessary Software ..............................................................................................................20
Software Installation .............................................................................................................. 20
Checking/Configuring Security Settings........................................................................ 23
Checking Firewall Settings.................................................................................................... 23
Settings When Using Windows Server.................................................................................. 24
Configuring Initial Camera Settings............................................................................... 27
Flow of Configuration Using the Camera Management Tool ................................................ 27
Setting Up the Network without a DHCP Server ................................................................... 27
Chapter 3 Camera Viewer
Viewing Video with the Camera Viewer ......................................................................... 30
Launching the Camera Viewer.............................................................................................. 30
Switching to the Administrator or an Authorized User .......................................................... 32
Camera Viewer Screen ......................................................................................................... 35
Checking Information............................................................................................................40
Changing the Reception Video Size and Display Screen Size ..................................... 41

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Changing the Reception Video Size/Format and Display Screen Size ................................ 41
Displaying in Full Screen Mode ............................................................................................ 41
Operating the Camera................................................................................................... 45
Obtaining Camera Control Privileges ................................................................................... 45
Using Pan/Tilt/Zoom.............................................................................................................. 46
Adjusting Video..................................................................................................................... 47
Using Presets or the Home Position ..................................................................................... 49
Viewer PTZ and Digital PTZ........................................................................................... 50
Magnifying and Display Part of Video (Viewer PTZ) ............................................................. 50
Cropping and Displaying Part of an Image (Digital PTZ) ..................................................... 51
Saving Snapshots.......................................................................................................... 54
Recording Video to a Memory Card.............................................................................. 55
Recording Videos Manually .................................................................................................. 55
Confirming Recorded Video ................................................................................................. 55
Receiving Audio ............................................................................................................ 56
Receiving Audio.................................................................................................................... 56
Checking the Status of Event Detection ........................................................................ 57
Operating External Device Output........................................................................................ 57
Checking the Status of Event Detection ............................................................................... 57
Chapter 4 Setting Page
How to Use the Setting Page......................................................................................... 60
Accessing the Setting Page.................................................................................................. 60
Common Setting Page Operations ....................................................................................... 61
Operating the Video Display Area ........................................................................................ 62
About Each Setting Page...................................................................................................... 64
[Basic] > [Network]
Configuring Network Settings .................................................................................. 67
LAN ....................................................................................................................................... 67
IPv4 ....................................................................................................................................... 67
IPv6 ....................................................................................................................................... 68
DNS....................................................................................................................................... 69
mDNS.................................................................................................................................... 70
[Basic] > [User Management]
Configuring Accounts and Privileges....................................................................... 71
Administrator Account .......................................................................................................... 71
Authorized User Account...................................................................................................... 71
User Authority ....................................................................................................................... 72
[Basic] > [Date and Time]
Setting the Date/Time............................................................................................... 73
Current Date and Time.......................................................................................................... 73
Settings ................................................................................................................................. 73
[Basic] > [Video]
Setting Video Size and Quality................................................................................. 75
JPEG ..................................................................................................................................... 75
H.264(1) ................................................................................................................................ 76
H.264(2) ................................................................................................................................ 76

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[Basic] > [Viewer]
Configuring the Viewer............................................................................................. 77
General ................................................................................................................................. 77
Viewer Settings ..................................................................................................................... 77
[Basic] > [System]
Setting General Camera Controls ............................................................................ 78
Camera Name....................................................................................................................... 78
System Settings .................................................................................................................... 78
Installation Conditions........................................................................................................... 79
Camera Position Control ....................................................................................................... 79
External Input Device............................................................................................................ 80
External Output Device ......................................................................................................... 80
[Camera] > [Camera]
Configuring Video Settings ...................................................................................... 81
Adjusting the Focus .............................................................................................................. 81
Camera Settings ................................................................................................................... 82
Custom Picture...................................................................................................................... 86
[Camera] > [Preset]
Registering Presets .................................................................................................. 89
Registering a Preset.............................................................................................................. 89
[Video and Audio] > [ADSR]
Reducing Data Size by Lowering Video Quality in Specific Areas .......................... 92
Specified Area ...................................................................................................................... 92
ADSR..................................................................................................................................... 93
[Video and Audio] > [On-screen display]
Displaying Date, Time and Text on the Video.......................................................... 94
Date display .......................................................................................................................... 94
Time display.......................................................................................................................... 94
Text display........................................................................................................................... 95
Common Settings.................................................................................................................. 95
[Video and Audio] > [Privacy Mask]
Setting Privacy Mask................................................................................................ 96
Registering Privacy Masks.................................................................................................... 96
Changing/Deleting a Privacy Mask....................................................................................... 97
[Video and Audio] > [Audio]
Setting for the Power of Microphone........................................................................ 99
General Audio ....................................................................................................................... 99
[Server] > [Server]
HTTP, SNMP and FTP Server Settings................................................................... 100
HTTP Server ........................................................................................................................ 100
SNMP Server....................................................................................................................... 100
SNMP v1 and v2c Server .................................................................................................... 101
SNMP v3 Server ..................................................................................................................101
FTP Server........................................................................................................................... 101
WS-Security......................................................................................................................... 102
[Server] > [Video Server]
Video Transmission Settings .................................................................................. 103

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Video Server........................................................................................................................ 103
[Server] > [Audio Server]
Audio Transmission Setting.................................................................................... 104
Audio Server ....................................................................................................................... 104
[Server] > [RTP Server]
RTP Settings........................................................................................................... 105
RTP Server .......................................................................................................................... 105
Audio Multicast ................................................................................................................... 105
RTP Stream 1 to 5 ...............................................................................................................106
[Event] > [External Device]
External Device Input Triggered Operation Settings ............................................. 107
External Device Output....................................................................................................... 107
External Device Input.......................................................................................................... 107
[Event] > [Timer]
Timer Triggered Operation Settings....................................................................... 109
Timer 1 to 4 ......................................................................................................................... 109
[Event] > [Intelligent Function]
- Overview - ............................................................................................................ 111
Intelligent Function.............................................................................................................. 111
Notes on Intelligent Function Settings and Operations ...................................................... 113
[Event] > [Intelligent Function]
- Video Detection - ................................................................................................ 115
Steps for Configuring Video Detection ............................................................................... 115
Configuring Detection Criteria ([Detection Conditions] Tab).............................................. 119
Configuring Operations for “Detected” ([Event] Tab)......................................................... 129
Checking Event Status........................................................................................................ 129
Displaying Settings for Detection Areas/Detection Lines, Non-Detection Area and
Detection Results (Display Options) .............................................................................. 129
Reducing Effects of Lighting Change (Detections Settings) .............................................. 130
Context Menu...................................................................................................................... 130
[Event] > [Intelligent Function]
- Shared Operations -............................................................................................. 132
Configuring Operations for “Detected” ([Event] Tab)......................................................... 132
Restarting Intelligent Function ............................................................................................ 132
[Event] > [Infrared Switching]
Executing Presets When Switching Infrared Mode................................................ 134
Infrared Switching ............................................................................................................... 134
[Security] > [Host Access Restrictions]
Setting Access Restrictions ................................................................................... 135
IPv4 Host Access Restrictions ............................................................................................ 135
IPv6 Host Access Restrictions ............................................................................................ 136
[Security] > [SSL/TLS]
Setting HTTP Communication Encryption .............................................................. 137
Certificates .......................................................................................................................... 137
Certificate Management...................................................................................................... 138
Encrypted Communications................................................................................................ 138

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[Security] > [802.1X]
Network Port Authentication Settings..................................................................... 140
802.1X Authentication ......................................................................................................... 140
Authentication Method ........................................................................................................ 140
Certificate Information.........................................................................................................140
Certificate Management...................................................................................................... 141
[Security] > [IPsec]
Setting IPsec .......................................................................................................... 142
IPsec ................................................................................................................................... 142
Auto Key Exchange Settings .............................................................................................. 143
IPsec Set 1 to 5 ................................................................................................................... 143
[Memory Card]
Memory Card Operations and Information Display ............................................... 146
Memory Card Operations ................................................................................................... 146
Memory Card Information ................................................................................................... 148
[Maintenance] > [General]
Displaying Camera Device Information and Perform Maintenance....................... 149
Device Information ..............................................................................................................149
Tool ..................................................................................................................................... 149
Initialization ......................................................................................................................... 149
[Maintenance] > [Backup / Restore]
Saving/Restoring Camera Settings ........................................................................ 151
Backup / Restore ................................................................................................................151
[Maintenance] > [Update Firmware]
Updating the Camera Firmware............................................................................. 152
Device Information ..............................................................................................................152
Update Firmware ................................................................................................................ 152
[Maintenance] > [Log]
Checking/Sending Camera Log Information.......................................................... 153
View Logs............................................................................................................................ 153
Log Notifications ................................................................................................................. 153
Chapter 5 Appendix
Troubleshooting........................................................................................................... 156
List of Log Messages .................................................................................................. 158
Log Messages on the Camera............................................................................................ 158
Error Log ............................................................................................................................. 158
Warning Log........................................................................................................................ 163
Notification Log ................................................................................................................... 167
List of Viewer Messages.............................................................................................. 171
Messages Shown in the Information Display...................................................................... 171
Restoring Factory Default Settings .............................................................................. 173
Restoring the Initial Settings from a Web Browser.............................................................. 173
Restoring Factory Default Settings with the Reset Switch on the Camera ......................... 173
List of Factory Default Settings.................................................................................... 174
Index............................................................................................................................ 181

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Chapter
Before Use
This chapter explains the camera functions, software and operating environment.
It also describes the flow from preparation and setup through to actual use.

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A network camera not only enables you to operate the camera, but also allows you to record the video, and perform
monitoring using the various intelligent functions of the camera.
The figure below shows examples of what the camera can do via a network.
* In this guide, “memory card” refers to the various types of memory cards that can be used with the camera.
Functions of the Network Camera
Recording to
memory card*
Operation and setting by
administrator
Operation by guest users
Monitoring by
intelligent functions
Inputting audio
Using external devices
Monitoring by guards, etc.
Operation from
mobile terminals

Before Use
1
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The following software is available for efficiently configuring and operating the camera.
Camera Operations and Settings
Camera operations are performed using the Camera Viewer/Mobile Camera Viewer.
Camera settings are specified from the Setting Page.
Camera Viewer (P. 29) /Mobile Camera Viewer
Controls the camera, and monitors video and various events.
You can use the Camera Viewer (mainly for computers) and the Mobile Camera Viewer (mainly for devices with a
screen size of 7 inches or less).
The functions available in the Viewer differ according to the user authority (P. 33).
Note
For details on using Mobile Camera Viewer, please refer to “Mobile Camera Viewer Operation Guide”.
Setting Page (P. 59)
The Setting Page is for the administrator to configure and manage the camera.
Software to Install on the Computer
The following software can be installed on the computer to be used.
Note
.NET Framework 3.5 SP1 (when using Internet Explorer 9) or .NET Framework 4.5 (when using Internet Explorer 10/11) is necessary to use
Camera Management Tool and Recorded Video Utility.
If it is not installed on the computer, it will be automatically installed when using the installer (P. 20).
Camera Management Tool
This tool is used for batch managing multiple cameras, from initial settings to performing maintenance. The Camera
Management Tool can perform the following tasks.
• Detecting cameras
• Set various camera settings.
• Display the Viewer and the Setting Page.
• Update firmware, back up/restore settings, perform memory card and other operations, as well as camera
maintenance.
For details on uses and functions, please refer to “Camera Management Tool User Manual”.
The Camera Management Tool can be installed from the installer.
Installer name: VBToolsInstall.exe
Camera Software

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Recorded Video Utility
This utility is used for viewing and managing the videos recorded on the memory card mounted in the camera. The
Recorded Video Utility enables you to perform the following operations on recorded videos.
• Displaying a list of videos
• Playing and deleting videos
• Downloading videos to a computer
For details on using the utility and its functions, please refer to “Recorded Video Utility User Manual”.
The Recorded Video Utility can be installed from the installer.
Installer name: VBToolsInstall.exe
Additional Software/Licenses (Sold Separately)
You can purchase additional software and licenses as necessary.
Canon H.264 Additional User License AUL-VB
Additional license for viewing H.264 video with multiple computers via the Viewer or Recorded Video Utility.
Each camera includes one license. Additional licenses are necessary for multiple computers to view H.264 video
from a single camera.

Before Use
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15
For the latest information on this product (firmware and software, user manual, operating environment, etc.), please refer to
the Canon website.
PC Environment Details
*1 Cannot be started from the Windows start screen
*2 Does not support playback of Video (H.264) or audio transmission/reception
Note
• For information on the operating environment of the Camera Management Tool, please refer to “Camera Management Tool User
Manual”.
• For information on the operating environment of the Recorded Video Utility, please refer to “Recorded Video Utility User Manual”.
Operating Environment
CPU
(Recommended) Intel Core i7-2600 or higher
Graphics Board
(Recommended) Not specified
Memory
(Recommended) 2 GB or higher
Viewer Display
(Recommended) 1920 x 1080 or higher
OS and
Compatible Web
Browser
Windows 7 Ultimate/Windows 7 Professional/
Windows 7 Enterprise/Windows 7 Home Premium SP1
32/64-bit
Internet Explorer 11 32/64-bit, Chrome 61*
2
Windows 8.1/Windows 8.1 Pro/Windows 8.1
Enterprise 32/64-bit*
1
Internet Explorer 11 32/64-bit, Chrome 61*
2
Windows 10 Pro/Windows 10 Enterprise/Windows 10
Education/Windows 10 Home 32/64-bit
Internet Explorer 11 32/64-bit, Chrome 61*
2
Windows Server 2008 Standard SP2 32/64-bit Internet Explorer 9 32-bit
Windows Server 2008 R2 Standard SP1 64-bit Internet Explorer 11 32/64-bit, Chrome 61*
2
Windows Server 2012 Standard 64-bit*
1
Internet Explorer 10 32/64-bit, Chrome 61*
2
Windows Server 2012 R2 Standard 64-bit*
1
Internet Explorer 11 32/64-bit, Chrome 61*
2
Windows Server 2016 Standard 64-bit Internet Explorer 11 64-bit, Chrome 61*
2
– Must be configured to allow use of JavaScript, IFRAME (html tag), and web storage
– For Camera Viewer only, cookies must be enabled
Operating System
Language
Setting Page, Camera Viewer, Mobile Camera Viewer:
German/English/Spanish/French/Italian/Russian/Turkish/Japanese

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Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera
Viewer)
– As of October 2017
*1 Does not support playback of Video (H.264) or audio transmission/reception
*2 Setting Page and Camera Viewer is not supported
Mobile Devices OS Compatible Web Browser
Surface 3
Windows 10 Home 64-bit Internet Explorer 11
– Must be configured to allow use of JavaScript, and web storage
– For Camera Viewer only, cookies must be enabled
iPad Pro 12.9-inch
iPad Pro 10.5-inch
iPhone SE*
2
iPhone 7/iPhone 7 Plus*
2
iOS 10.3.3
iOS 11.0.2
iOS 10.3.3
iOS 11.0.2
Safari*
1
– Must be configured to allow use of JavaScript, IFRAME (html tag), and web storage
– For Camera Viewer only, cookies must be enabled
Nexus 9 Android 7.1.1 Chrome 61*
1
Galaxy Tab S 8.4 Android 4.4.2 Chrome 61*
1
Nexus 6P*
2
Android 8.0.0 Chrome 61*
1
Galaxy S8*
2
Android 7.0.0 Chrome 61*
1

Before Use
1
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Step 1 Preparing to Install the Camera
Make preparations to use the camera via a network.
Connect the power supply/to the network.
“Setup Guide”
Install the necessary software.
“Installing Software” (P. 20)
Check/configure the computer and web browser security settings.
“Checking/Configuring Security Settings” (P. 23)
Use the Camera Management Tool to configure initial camera settings.
“Configuring Initial Camera Settings” (P. 27)
Step 2 Setting Up the Camera
Set up the camera to suit the environment it will be used in.
“Setup Guide”
Step 3 Using the Camera Viewers
Operate the camera while viewing the video in the Viewer.
“Camera Viewer” (P. 29)
Step 4 Adjusting Advanced Settings According to Its Use
Advanced settings can be made in the Settings Menu, such as
for camera control and security, according to how the camera
will be used.
Settings can also be made using the Camera Management Tool.
For details, please refer to “Camera Management Tool User
Manual”.
“Setting Page” (P. 59)
Steps for Setting Up the Camera
Camera Viewer
Setting Page

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Troubleshooting
Please refer to “Appendix” (P. 155), in case of error messages or problems.

Chapter
Camera Setup
To prepare the camera for use, install the necessary software on the computer, and configure the initial
settings for web browser security and the camera.

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Install the necessary software.
Necessary Software
You will need the following software:
• Camera Management Tool
• Recorded Video Utility
• .NET Framework 3.5 SP1/.NET Framework 4.5 (unnecessary if already installed on computer)
Note
If .NET Framework 3.5 SP1/.NET Framework 4.5 is not installed on the computer, the installer will automatically install the version
appropriate for the version of Internet Explorer used on the computer.
Software Installation
Installation Methods
The software can be installed together using [Easy Installation], or you can select which software to install using
[Custom Installation].
Installing Software
The installation screen is displayed.
Note
If the [User Account Control] screen is displayed, click [Yes] or [Continue].
Installing Software
1
Confirm that all other applications have been closed.
2
Double-click [VBToolsInstall.exe].