Cardo Systems Packtalk NEO User manual

CONTENTS
1. Introduction 3
2. GettingStarted 4
2.1 Getting to Know Your PACKTALK NEO 4
2.2 Charging Your PACKTALK NEO 4
2.3 Switching Your Unit On/Off 5
2.4 Using Your PACKTALK NEO 5
2.5 Pairing Your Unit to Bluetooth Devices 5
3. CardoConnectApp 8
3.1 Registering Your unit 8
3.2 Updating Your Unit 9
4. OntheRoad 10
4.1 Basic Audio Functions 10
4.2 Making and Receiving Phone Calls 11
4.3 Streaming Music 12
4.4 Listening to FM Radio 14
4.5 Voice Commands 16
5. RidingwithOthers 18
5.1 DMCIntercom 18
5.1.1 Setting Up and Using DMC Intercom Groups 18
5.1.2 Using DMC Intercom 20
5.2 Bluetooth Intercom 22
5.2.1 Setting Up non-DMC Intercom 23
5.2.2 Using the Bluetooth intercom 24
5.3 Sharing Music 25
5.4 Switching between Intercom modes 26
6. Troubleshooting 27
6.1 soft reset 27
6.2 Reset to Factory Settings 27
6.3 FAQ 27
7. PersonalizingYourDevice 28
7.1 Using Parallel Audio Streaming 28
7.2 Audio Source Priorities 29
8. Support 30
2

1. INTRODUCTION
Thank you for choosing the Cardo PACKTALK NEO communication and entertainment system for motorcycle
helmets.
We wish you a great PACKTALK NEO experience and encourage you to visit the support page regarding any
questions, suggestions or comments you may have.
If you have not yet installed the PACKTALK NEO unit on your helmet, please install it as described in the
Installation Guide provided in the package. You can also watch the installation video accessible on this link.
For easy reference while on the road, download the Pocket Guide here.
Before using your unit for the first time, download the Cardo Connect App and follow the on-screen instructions
to update your PACKTALK NEO to the latest software.
This is version 1.0 of the PACKTALK NEO Manual. The latest version of the manuals in your preferred
language and various tutorials can be found here.
3

2. GETTING STARTED
2.1 GETTING TO KNOW YOUR PACKTALK NEO
2.2 CHARGING YOUR PACKTALK NEO
Make sure that your PACKTALK NEO battery is charged for at least 4 hours before initial use.
To charge the unit:
1. Using the supplied USB cable, connect your computer or wall charger to the USBport on your PACKTALK
NEO.
2. Fast charging:
●You will have 2 hours of talk time after 20 minutes of charging. (1.5 - 2 hours for full charge).
3. Charge while riding:
In case you need to charge it, connect your unit to a power outlet. You can continue charging while riding.
The battery of your PACKTALK NEO supports up to 13 hours of talk-time.
While charging, the LED indicates the charging status as follows:
●Red LED on — charging
●Red LED off — charging complete
TIP: You can check the battery charge at any time in the Cardo Connect App, or by saying "Hey Cardo,
battery status".
4

2.3 SWITCHING YOUR UNIT ON/OFF
To switch your PACKTALK NEOon:
●Press both and for 2 seconds.
The speaker plays a startup sound.
The LED confirms your PACKTALK NEO is on:
●Normal battery — LED flashes blue once, then green
●Low battery — LED flashes blue three times, then green
●Charging — LED flashes red and green
To switch your PACKTALK NEO off:
●Press and for 2 seconds.
The LED flashes red three times, confirming that your unit is switching off. The speaker plays a sound and
a voice message indicates the battery status, "Battery Status X%, ".
2.4 USING YOUR PACKTALK NEO
You can operate the various features of your PACKTALK NEO in the following ways:
●Press a button or a combination of buttons on the unit
●Use the Cardo Connect App on your mobile device (once it is paired with the unit)
●Use natural voice operation (by saying a command, for example "Hey Cardo, Radio On"
2.5 PAIRING YOUR UNIT TO BLUETOOTH DEVICES
Your PACKTALK NEO has two Bluetooth channels for connection to Bluetooth devices such as mobile
phones, GPS devices, and TFTBike Infotainment.
To connect your unit to a Bluetooth device, you must first pair them. Once paired, they automatically recognize
each other whenever they are within range.
5

●If you are pairing the unit to more than one mobile phone, the phone paired with channel 1 is the default
phone for outgoing calls.
To pair to a mobile phone:
1. Enable Bluetooth on your mobile phone.
2. On the unit in standby mode, press for 5 seconds.
The LED flashes red and blue.
3. On your mobile phone, search for Bluetooth devices.
4. When your PACKTALK NEO appears in the list of available devices, select it.
If prompted for a PIN or Passkey, enter 0000 (four zeros). If prompted to allow pairing on your phone,
allow it.
The phone confirms that pairing has succeeded and the LED flashes purple for 2 seconds. A voice
message confirms "Phone connected".
To stop phone pairing:
To pair to another Bluetooth device:
1. Enable Bluetooth on the device (for example, your second mobile phone, GPS device., or TFT).
2. On the unit in standby mode press for 5 seconds.
The LED flashes red and blue rapidly.
3. Depending on the Bluetooth device:
a. For a GPS, tap once.
b. For a TFT, roll the control wheel backward.
c. For a second phone, roll the wheel forward.
The led flashes red and green.
4. On the device you are pairing, search for Bluetooth devices.
6

5. When your PACKTALK NEO appears in the list of available devices, select it.
If prompted for a PIN or Passkey, enter 0000 (four zeros). If prompted to allow pairing on your phone,
allow it.
The device confirms that pairing has succeeded and the LED flashes purple for 2 seconds.
●If pairing is not completed within 2 minutes, the unit automatically returns to Standby.
●Not all Bluetooth GPS devices allow connection to Bluetooth audio devices. Consult your GPS User
Manual for more information.
7

3. CARDO CONNECT APP
The Cardo Connect App enables you to configure the settings of your PACKTALK NEO. In addition, the App
offers you remote controlled operation from the screen of your smartphone.
3.1 REGISTERING YOUR UNIT
1. Download the Cardo Connect App.
2. Register your PACKTALK NEO.
3. Select your language.
8

3.2 UPDATING YOUR UNIT
Before using your unit for the first time, and whenever a new software update is available, make sure to have
the latest software update. Updating with the latest software keeps your unit free of bugs and provides you with
additional new functionalities.
Your PACKTALK NEO can be updated Over the Air, via Cardo Connect app.
To update your PACKTALK NEO unit with the Cardo Connect App:
Whenever a new software update is available, a pop-up will open on your App screen. Press Install and follow
the on-screen instructions.
If you press Remind me later, the pop-up will re-open the next day.
To update your PACKTALK NEO:
1. Open Cardo Connect app.
2. Press Settings.
3. Select your unit.
4. Select the software version.
5. Press Update Now.
When the update is finished, press Finish to go back to the main screen.
To update your PACKTALK NEO unit with your computer:
1. Download and install the Cardo Update tool https://www.cardosystems.com/update.
2. Open Cardo Update.
3. Register (first time only).
4. Connect the unit to the computer using an USB cable and update the firmware.
Cardo Update on Windows/Mac - minimum requirements - Windows® 7/macOS x10.8.
9

4. ON THE ROAD
PACKTALK NEO makes it easy for you to receive phone calls and listen to music in a convenient and safe
manner.
4.1 BASIC AUDIO FUNCTIONS
The basic audio functions are the same whether you are listening to music, speaking on the intercom, or
having a phone conversation.
To turn the volume up:
●Roll the Control Wheel forwards.
An increasingly louder tone is played on the speaker until you reach the maximum volume, as indicated by
the maximum volume tone.
To turn the volume down:
●Roll the Control Wheel backwards.
An increasingly quieter tone is played on the speaker until you reach the minimum volume, as indicated by
the minimum volume tone.
To mute the microphone completely:
●Tap simultaneously on and the intercom button .
To unmute the microphone:
●Tap simultaneously on and the intercom button .
10

4.2 MAKING AND RECEIVING PHONE CALLS
You can use your mobile phone to make and receive phone calls while paired to your PACKTALK NEO.
You can make a hands-free call using your mobile phone's voice dial option or using the Cardo speed dial or
redial last call options.
To make a phone call:
●To dial using your mobile phone's voice dial option, tap or say "Hey Siri" (if you are using an iOS
device) or "OK Google" (if you are using an Android device), then make your call as per the instructions
for your mobile device.
To redial a phone number:
●To redial the last number called on your mobile device. Press the mobile button for 2 seconds or
say"Hey Cardo, redial number".
To set a speed dial number:
●On the Cardo Connect App, select "Phone". tap SET+ then select a contact.
To call a preset speed dial number:
●Tap twice on the mobile button .
11

●If you connected two mobile phones to your unit, you cannot make an additional phone call from the
other phone while a phone call is already active.
●During Bluetooth intercom 3 or 4-way calls, riders that are connected on both channels A and B cannot
receive phone calls.
To answer a call:
●Tap the mobile button or any other button, or tap the Control Wheel, or say "Answer".
or
To ignore a call:
●Roll the Control Wheel backward or say "Ignore".
To end a call:
●Tap the mobile button or tap the Control wheel,or say "Hey Cardo, End Call".
or
4.3 STREAMING MUSIC
You can stream music from your paired device to your PACKTALK NEO.
To start music streaming from your paired device:
●Tap or say "Hey Cardo, music on".
12

To stop music streaming:
●Tap the Control Wheel or say " Hey Cardo, music off".
To skip to the next track (while streaming):
●Tap or say "Hey Cardo, next track".
To skip back to the previous track (while streaming):
●Tap the Media button twice or say "Hey Cardo, previous track".
To share music with another rider:
●Press the Intercom button for 2 seconds or say "Hey Cardo, share music".
13

To toggle between FM and ATDP music:
●Press for 2 seconds.
4.4 LISTENING TO FM RADIO
The PACKTALK NEO is equipped with a built-in FM radio.
To turn on the FMradio:
●Tap twice or say "Hey Cardo, radio on".
When you switch on your FMradio, the station that was playing when you last switched off resumes
playing.
To turn the FMradio off:
●Tap the Control Wheel or say "Hey Cardo, radio off".
To skip to the next station:
●Tap once or say "Hey Cardo, next station".
14

To skip back to the previous station:
●Tap twice or say "Hey Cardo, previous station".
To scan for and select a station:
1. Tap 3 times.
The FMradio plays each station that it finds for several seconds.
2. When you hear a station you want to select, tap .
To store a scanned station in the active preset:
●Use the Cardo Connect App on your mobile device.
15

To toggle between FM and ATDP music:
●Press for 2 seconds.
4.5 VOICE COMMANDS
You can use voice commands for hands-free operation of certain PACKTALK NEO features. Voice commands
use natural voice operation. You say a command and PACKTALK NEO performs the action. Voice commands
are available in various languages. English is the default language. You can change the language to another
available language in the Cardo Connect App settings.
PACKTALK NEO uses the following predefined voice commands.
To ... Say ...
Answer an incoming call "Answer"
Ignore an incoming call "Ignore"
End a call "Hey Cardo, end call"
Call the default number (configurable) "Hey Cardo, speed dial"
Redial the last number "Hey Cardo, redial number"
Turn on music "Hey Cardo, music on"
Turn off music "Hey Cardo, music off"
Play the next music track "Hey Cardo, next track"
Play the previous music track "Hey Cardo, previous track"
16

To ... Say ...
To share music` "Hey Cardo, share music"
Turn on the radio "Hey Cardo, radio on"
Turn off the radio "Hey Cardo, radio off"
Skip to the next preset radio station "Hey Cardo, next station"
Skip to the previous preset radio station "Hey Cardo, previous station"
Open the call intercom (for Bluetooth Intercom) "Hey Cardo, call intercom"
To close intercom call (for Bluetooth Intercom) "Hey Cardo, end intercom"
Access Siri (when connected to an iOS device) "Hey Siri"
Access Google (when connected to an Android device) "OK Google"
"Hey Google"
Raise volume "Hey Cardo, volume up"
Lower volume "Hey Cardo, volume down"
Mute audio "Hey Cardo, mute audio"
Unmute audio "Hey Cardo, unmute audio"
Mute microphone "Hey Cardo, mute microphone"
Unmute microphone "Hey Cardo, unmute microphone"
Check the battery status "Hey Cardo, battery status"
17

5. RIDING WITH OTHERS
Your PACKTALK NEO features three distinct intercom communication modes: the traditional Bluetooth
protocol, Live Intercom, and the Cardo's Dynamic Mesh Communications (DMC) technology.
DMC is the best way to communicate in a group. In DMC mode, you can instantly create or join a dynamically-
fluid network of up to 15 riders to communicate in full conference mode. Unlike Bluetooth, DMC allows anyone
in the group to roam freely, overtake each other or even leave the group altogether, without affecting the
ongoing conversations of the remaining fellow riders. You can also use the DMC intercom to communicate
privately with another rider.
Of course, you can still use Bluetooth to connect to devices, such as your smartphone or GPS, or to
communicate with riders with headsets that don't include DMC technology. For details, see Bluetooth Intercom
on page 22.
How Does DMC Work?
Anyone can start a new DMC group.
In DMC intercom mode, riders can join, leave, and rejoin existing DMC groups without affecting the ongoing
conversation among the other group members. If a group member goes out of range, the remaining riders are
automatically re-connected within split seconds to a closer group member, bypassing the absent or remote
rider. This way, all active riders remain connected to each other.
5.1 DMCINTERCOM
You can use the DMC Intercom to speak with other riders in your DMC group. For more information on
creating DMC Intercom groups, see Creating DMC Intercom Groups on page 19
Using the DMC Intercom, all riders in a group speak hands-free. A rider in a group performs no additional
operation to speak to or hear other riders in the group.
Using the DMC intercom, you can also:
●Chat privately with another rider in your DMC group, see Chatting Privately on page 20.
●Bridge a non-DMC passenger or rider, see Using DMC Intercom on page 20.
●Mute/unmute DMC Intercom groups, see Muting/Unmuting DMC Intercom Group on page 21.
●Leaving DMC Intercom groups, see leaving DMC Intercom Groups on page 20.
●Listen to music while in DMC Intercom groups, see Multiple audio sources and volume Management on
page 22.
●Switch between DMC Intercom and Bluetooth intercom, see Switching between Intercom modes on page
26.
5.1.1 SETTING UP AND USING DMC INTERCOM GROUPS
You can manage DMC Intercom groups to suit your riding requirements, this includes creating groups, joining
groups, leaving and rejoining groups or changing your active group.
DMC Intercom groups are created by any PACKTALK NEO device. Each group can have up to 15 riders.
When creating a group, all members should be within 5 meters (16 feet).
When you are getting out of range from the group, a voice message announces that the group connection is
lost, but your unit remains part of the group.
18

If your DMC group splits with some group members remaining in range of each other but not in range of all
group members, you can continue speaking with the members still in range. Once in range of any other group
member, you automatically reconnect.
If you join a new DMC group, you automatically leave your existing DMC group. You can go back to the group
with Cardo Connect App.
●If you purchased the PACKTALK NEO DUO, the package contains two units belonging to the same
DMC Intercom group. No group creation is required.
5.1.1.1 CREATING DMC INTERCOM GROUPS
When creating a DMC group, you must coordinate with the other riders who will be the group creator. When
creating s group, all members should be within 5 meters (16 feet).
1. All the riders press for 5 seconds. The LED flashes red and green quickly.
2. After each member joins successfully, the LEDs of the joined unit and the admin's unit announces how
many riders are connected.
After grouping is completed, the DMC Intercom conference starts automatically.
When switching your unit ON, a voice message announces how many riders from your group are in the
range.
To create a DMC group with a device from the previous generation of DMC, this device first initiates the
group as Admin, and only after PACKTALK NEO devices can initiate grouping.
5.1.1.2 JOINING DMC INTERCOM GROUPS
You can join or rejoin a DMC Intercom group previously created.
To join an existing DMC group:
1. The group admin allows the additional rider by selecting "Add a rider" in the Cardo Connect App.
2. Press for 5 seconds. The LED flashes red and green quickly.
The color of the flashing LEDindicates whether you have been added to the group:
●Purple: You have successfully joined the group.
●Yellow: You cannot join the group because it has already reached the maximum number of riders.
●Red: Failed to join.
19

5.1.1.3 LEAVING DMC INTERCOM GROUPS
You can leave a DMC group , by deleting the group from the Cardo Connect App or by doing a full factory
reset.
If you leave a DMC intercom group, you must rejoin it if you want to connect to it again in the
future.
5.1.2 USING DMC INTERCOM
5.1.2.1 ADDING A NON-DMC PASSENGER
You can use the DMC bridging feature to add a non-DMC passenger to the intercom group.
To bridge a non-DMC passenger:
To add a Bluetooth passenger, use the Cardo Connect App:
To start/stop a non-DMC passenger intercom:
●Tap 3 times.
5.1.2.2 CHATTING PRIVATELY
You can chat privately with a specific member of your DMC group.
This option is also available using the Cardo mobile app.
To chat privately:
1. In the Mobile app, select the rider you want to speak to in private
20