Carestream DENTAL RVG 142 Troubleshooting guide

User & Installation Guide
RVG 142, RVG 5200 & RVG 6200
English

Notice
The User & Installation Guide for RVG 142, RVG 5200 and RVG 6200 includes information on the device as
well as its installation and usage. We recommend that you familiarize yourself with this guide to make the most
effective use of your system.
RVG 142, RVG 5200 and RVG 6200 are intended to produce images of the dento-maxillofacial region of the
human anatomy at the direction of health care professionals.
The information contained in this guide may be subject to modification without notice, justification or notification
to the persons concerned.
No part of this guide may be reproduced without the express permission of Carestream Dental LLC.
The US Federal law restricts this device to sale by or on the order of a physician.
This document is originally written in English.
Manual Name: RVG 142, RVG 5200 and RVG 6200 User & Installation Guide.
Document Code: SM846
Revision Number: 06
Print Date: 2020-10
The brand names and logos reproduced in this guide are copyright.
Bonjour is a trademark of Apple Inc., registered in the U.S. and other countries.
RVG 142, RVG 5200 and RVG 6200 comply with Directive 93/42/EEC relating to medical equipment.
Important: We recommend that you consult the RVG 142, RVG 5200
and RVG 6200 Safety, Regulatory and the Technical Specification
User Guide (SM847) before using RVG 142, RVG 5200 and

RVG 142, RVG 5200 and RVG 6200 User & Installation Guide (SM846)_Ed06 i
Contents
Chapter 1
Conventions in this
Guide
Conventions in this Guide. . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2
RVG 142, RVG 5200
and RVG 6200
Overview
Functional Components Overview . . . . . . . . . . . . . . . . . 3
Types of RVG Sensor . . . . . . . . . . . . . . . . . . . . . 3
RVG Sensor Overview. . . . . . . . . . . . . . . . . . . . . 3
Sharing the RVG Sensor Between Workstations . . . . . . . . . 4
Single RVG Sensor/Multiple Workstations . . . . . . . . . . 4
Sharing Images Between Workstations. . . . . . . . . . . . 4
Using the Different Positioning Systems . . . . . . . . . . . . . . 4
X-ray Source Compatibility . . . . . . . . . . . . . . . . . . . . . 4
Chapter 3
Imaging Software
Overview
Computer System Requirements . . . . . . . . . . . . . . . . . . 5
General Software Overview. . . . . . . . . . . . . . . . . . . . . 5
Single Image Acquisition Overview . . . . . . . . . . . . . . 5
Control Panels of RVG Sensors in CS Imaging . . . . . . . 6
Full Mouth Series (FMS) Image Acquisition Overview . . . . 7
Chapter 4
Setting Up
RVG 142, RVG 5200
and RVG 6200
Setting Up RVG 142, RVG 5200 and RVG 6200. . . . . . . . . 11
Chapter 5
Acquiring Single
Images Using
RVG 142, RVG 5200
and RVG 6200
Preparing the Acquisition of a Single Image Using RVG 142,
RVG 5200 and RVG 6200 . . . . . . . . . . . . . . . . . . . . . 15
Acquiring a Single Image Using RVG 142, RVG 5200 and
RVG 6200 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Chapter 6
Acquiring FMS
Images Using
RVG 142, RVG 5200
and RVG 6200
Preparing the Acquisition of FMS Images Using RVG 142,
RVG 5200 and RVG 6200 . . . . . . . . . . . . . . . . . . . . . 19
Acquiring FMS Images Using RVG 142, RVG 5200 and
RVG 6200 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Retaking FMS Images With RVG 142, RVG 5200 and
RVG 6200 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Chapter 7
Setting Up and
Using RVG Connect
for RVG 6200
RVG Connect Overview . . . . . . . . . . . . . . . . . . . . . . 27
RVG Connect Hardware Overview . . . . . . . . . . . . . . 27
RVG Connect Unit Overview . . . . . . . . . . . . . . . . . 28
RVG Connect Menu . . . . . . . . . . . . . . . . . . . . . . 29
Imaging Software Overview. . . . . . . . . . . . . . . . . . . . . 30

ii
Setting Up RVG Connect . . . . . . . . . . . . . . . . . . . . . 30
Installing the RVG Connect Driver . . . . . . . . . . . . . . 30
Installing the RVG Connect Hardware . . . . . . . . . . . . 33
Network Configuration . . . . . . . . . . . . . . . . . . . . 35
Pairing RVG Connect Units With a Workstation . . . . . . 41
Associating Buttons on an RVG Connect Unit With a
Workstation (Optional) . . . . . . . . . . . . . . . . . . . . 42
Initializing the RVG Sensor With RVG Connect for the
First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Acquiring Single Images Using RVG Connect . . . . . . . . . . 44
Preparing the Acquisition of a Single Image Using
RVG Connect . . . . . . . . . . . . . . . . . . . . . . . . . 44
Acquiring a Single Image Using RVG Connect . . . . . . . 47
Acquiring FMS Images Using RVG Connect . . . . . . . . . . . 49
Preparing the Acquisition of FMS Images Using
RVG Connect . . . . . . . . . . . . . . . . . . . . . . . . . 49
Acquiring FMS Images Using RVG Connect . . . . . . . . 52
Retaking FMS Images Using RVG Connect . . . . . . . . . 53
Chapter 8
Troubleshooting
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Chapter 9
Contact Information
Manufacturer’s Address . . . . . . . . . . . . . . . . . . . . . . 57
Factory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Authorized Representatives . . . . . . . . . . . . . . . . . . . . 57

RVG 142, RVG 5200 and RVG 6200 User & Installation Guide (SM846)_Ed06 1
1 Conventions in this Guide
Conventions in this Guide
The following special messages emphasize information or indicate potential risk to persons or
equipment:
WARNING: Warns you to avoid injury to yourself or others by following
the safety instructions precisely.
CAUTION: Alerts you to a condition that might cause serious damage.
Important: Alerts you to a condition that might cause problems.
Note: Emphasizes important information.
Tip: Provides extra information and hints.

2 Chapter 1 Conventions in this Guide

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2 RVG 142, RVG 5200 and RVG 6200
Overview
Functional Components Overview
Types of RVG Sensor
The RVG sensor is radio-sensitive. The active surface of the RVG sensor is the flat surface marked with
#1 or #2 indicating the size of the sensor. (For RVG 142, only one sensor size is available).
The following table summarizes RVG sensor type, size and typical usage:
The non-reactive surface of the RVG sensor is rounded and contains the cable attachment.
RVG Sensor Overview
Figure 1 RVG Sensor
Type Size Use
RVG 142
RVG 5200
RVG 6200
Size 1(universal RVG sensor) Regular periapical and retro-coronary procedures.
RVG 142
RVG 5200
RVG 6200
Size 2Bitewings and peri-apical procedures.
1Active surface of the RVG sensor.
2Non-reactive surface of the RVG sensor.
3USB 2.0 connector.
Note: For RVG Connect, there is a specific RVG 6200 sensor with a magnetic USB 2.0 connector
(see “RVG Connect Overview” on page 27).

4 Chapter 2 RVG 142, RVG 5200 and RVG 6200 Overview
Sharing the RVG Sensor Between Workstations
Single RVG Sensor/Multiple Workstations
You can share the RVG sensor between several workstations to provide access for several
practitioners based on an agreed-upon arrangement.
Each workstation must have CS Imaging Software and corresponding drivers installed.
To share the RVG sensor between several workstations, move it from workstation to workstation. The
RVG sensor is automatically recognized and operational when you connect it to a USB 2.0 port that is
connected directly to the motherboard (generally located on the back of the workstation).
Sharing Images Between Workstations
To share images between workstations, you can connect the workstations to a network without having
to change the configuration described above.
CS Imaging Software only needs to access a shared database on the same workstation or on a
remote workstation.
You can print images either on a printer attached to each workstation or to a printer shared on the
network.
Using the Different Positioning Systems
Apply the same rules for positioning the RVG sensor in the mouth that you use in classic radiology. You
can use different systems for positioning the RVG sensor in the mouth.
A starter kit is provided with each RVG sensor (except RVG 142 - positioners can be purchased
separately).
X-ray Source Compatibility
The RVG sensor is compatible with all X-ray sources that meet the current standards of intraoral
radiology. We recommend a high-frequency X-ray source. The X-ray source must operate with a
voltage of 60 to 70 kV. X-ray sources from Carestream meet the requirements.
Important: To ensure the best quality images, you must connect the
RVG sensor to a USB 2.0 port that is connected directly to the
motherboard (generally located on the BACK of the workstation).
Important: The RVG sensor is NOT compatible with X-ray sources
that have a voltage LESS THAN 60 kV.

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3 Imaging Software Overview
Computer System Requirements
Minimum computer system requirements for RVG 142, RVG 5200 and RVG 6200 are given in the
RVG 142, RVG 5200 and RVG 6200 Safety, Regulatory and Technical Specifications User Guide
(SM847).If necessary you must update your computer system configuration.
General Software Overview
RVG 142, RVG 5200 and RVG 6200, and RVG Connect operate with CS Imaging Software. You can
acquire:
Single images.
Full mouth series (FMS).
Single Image Acquisition Overview
You can acquire individual images using CS Imaging Software.
Figure 2 CS Imaging Software With One Active RVG Sensor Connected
CS Imaging Software can display up to three RVG sensors connected to the workstation.
The color of the RVG icon shows connection status:
Icon Explanation
Displays the RVG Sensor list so that you can pair the RVG Connect sensor plugged into the
RVG Connect unit with this workstation.
See “Pairing RVG Connect Units With a Workstation” on page 41.
RVG Connect unit or RVG sensor are connected to the workstation and are ready for image
acquisition.
Displayed when the RVG Sensor list is open and indicates that the RVG Connect unit is connected
to the workstation but is not ready for image acquisition.
See “Pairing RVG Connect Units With a Workstation” on page 41.
RVG sensor is connected to the workstation but an error has occurred. An error message will be
displayed in a popup window.

6 Chapter 3 Imaging Software Overview
Control Panels of RVG Sensors in CS Imaging
RVG sensors have Control Panels with different options to carry out intraoral exams.
RVG 6200 RVG 520 RVG 142
Options
Histogram
Contrast/Brightness
Optiview
Video reverse
Pseudo color 1
Pseudo color 2
CS Adapt full version
Dose indicator
Histogram
Contrast/Brightness
Optiview
Video reverse
Pseudo color 1
Pseudo color 2
Perio/Endo/ DEJ + 6 filter levels
Dose indicator
Histogram
Contrast/Brightness
Perio/Endo + one filter level
Dose indicator

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Full Mouth Series (FMS) Image Acquisition Overview
Click in the Imaging Window to access the RVG FMS Acquisition interface.
The Full Mouth Series (FMS) is a static representation of the mouth of the patient using a series of
intraoral images. The images are placed in fixed numbered frames.
Figure 3 RVG FMS Acquisition Interface Home Page
ADental arch: Highlights the acquisition zone.
BAvailable RVG sensors: Displays a maximum of three RVG sensors with their name.
Green: RVG sensor is connected to the workstation and is ready for image acquisition.
Blue: RVG sensor is connected to the workstation but is not ready for image acquisition.
CPreferences: Displays preferences for FMS template selection (see “FMS Preferences” on page 8).
DPreview screen: Displays the current acquired image.
ERetake Image gallery: Displays all the retake images acquired for a specific frame.
FFMS template: Displays frame templates for acquisition.
Green highlight: Frame ready for new acquisition
Blue highlight: Frame in the revue and retake mode. This mode interrupts the automatic acquisition
sequence. The retake images are displayed in the Retake Image gallery.

8 Chapter 3 Imaging Software Overview
Figure 4 FMS Preferences
Preferences enable you to select:
You can select your preferences before starting to acquire images.
If you try to change the FMS template after you have finished your image acquisitions you are
prompted with a warning that indicates that you risk loosing some of the images.
List of FMS templates (A) List of available FMS templates for acquisition. You can modify existing
templates and create new templates (see the CS Imaging Software
Online Help).
Sensor activation duration (B) Amount of time (in minutes) the sensor will be active.
N/A for RVG 142, RVG 5200 and RVG 6200.

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Figure 5 FMS Retake Image Gallery
A blue circle in the corner of the FMS frame (A) indicates that there are retake images for this specific
frame. The images are automatically saved unless you want to select and delete them.
The FMS retake image gallery (B) only displays the images acquired for the frame highlighted in blue in
the FMS template (A).

10 Chapter 3 Imaging Software Overview

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4 Setting Up RVG 142, RVG 5200 and
RVG 6200
Setting Up RVG 142, RVG 5200 and RVG 6200
1. Insert the CS Imaging Software DVD-ROM (1/2) in the DVD-ROM drive and install the software
(see the CS Imaging Software documentation).
2. Insert the Drivers DVD-ROM (2/2) in the DVD-ROM drive.
The Installer Language dialog box is displayed:
3. Select the installer language and click OK.
The Welcome to the RVGDriver Setup Wizard dialog box is displayed:

12 Chapter 4 Setting Up RVG 142, RVG 5200 and RVG 6200
4. Click Next.
The Choose Components dialog box is displayed:
5. Select RVG 142/5200/6200 and click Install.
The Installing dialog box is displayed:
Important: Do NOT uncheck any boxes that are already checked.
Note: If your workstation is running Microsoft Windows XP, a warning is
displayed and you need to click Continue Anyway.

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6. Click Next.
When the installation is complete, the Completing the RVGDriver Setup Wizard dialog box is
displayed:
7. Click Finish.
Then restart your computer (recommended but not mandatory).
8. Connect the RVG sensor to a USB 2.0 port that is connected directly to the motherboard
(generally located on the back of the workstation).
The Found New Hardware Wizard is displayed.
Important: To ensure the best quality images, you must connect the
RVG sensor to a USB 2.0 port that is connected directly to the
motherboard (generally located on the BACK of the workstation).

14 Chapter 4 Setting Up RVG 142, RVG 5200 and RVG 6200
9. Click Install the software automatically (Recommended), then click Next.
10. Verify the RVG sensor by running the post installation procedure.
This step is optional.
Click on your desktop to start the RVG 142/5200/6200 Service Tools.
The Service Tools home page is displayed.
Click Post Installation Procedure then follow the instructions on screen.
Activate the relevant license key when prompted.

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5 Acquiring Single Images Using
RVG 142, RVG 5200 and RVG 6200
Preparing the Acquisition of a Single Image Using RVG 142,
RVG 5200 and RVG 6200
To prepare the acquisition of a single image using RVG 142, RVG 5200 and RVG 6200, follow these
steps:
1. Select the appropriate size of RVG sensor (see “Types of RVG Sensor” on page 3).
2. Connect the RVG sensor to a USB 2.0 port that is connected directly to the motherboard
(generally located on the back of the workstation).
3. Access the Imaging Window from the patient file.
The icon is displayed in the Imaging Window toolbar indicating that an RVG sensor is
connected to the workstation and is ready for acquisition (see “Single Image Acquisition
Overview” on page 5).
4. Select an appropriate positioner for the region of interest and the size of the sensor.
Important: To ensure the best quality images, you must connect the
RVG sensor to a USB 2.0 port that is connected directly to the
motherboard (generally located on the BACK of the workstation).

16 Chapter 5 Acquiring Single Images Using RVG 142, RVG 5200 and RVG 6200
5. Cover the RVG sensor with a disposable hygienic sleeve specifically designed for each size of
RVG sensor.
6. Place the protected RVG sensor in the biteblock of the RVG sensor positioner.
7. Position the RVG sensor in the mouth of the patient depending on the region of interest.
Important: Use a NEW hygienic sleeve for each new patient to prevent
cross-contamination.
Important: Always insert the RVG sensor holding it horizontally for
the comfort of the patient.