Carestream DENTAL CS 3800 Manual

CS 3800
User and Installation Guide

Notice
© Carestream Dental LLC, 2021. The information in this document is subject to change. Neither
Carestream Dental LLC nor any of its subsidiaries shall be liable for errors contained herein or for
incidental damages in conjunction with the furnishing, performance, or use of this material.
No part of this publication may be reproduced, stored in a retrieval system, translated to another
language, or transmitted in any form by any means, electronic, mechanical, photocopied, recorded, or
otherwise, without prior written permission.
We recommend that you thoroughly familiarize yourself with this Guide in order to make the most
effective use of your system.
All trademarks and registered trademarks are the property of their respective holders.
The CS 3800 device is intended for professional use only.
US Federal law restricts this device to sale by or on the order of a dentist.
Manual Name: CS 3800 User and Installation Guide 
Part Number: TA3975
Revision Number: 01
Print Date: 2021 - 05
The CS 3800 device complies with Medical Device Regulation (EU) 2017/745.
WARNING: We recommend that you consult the “CS 3800
Safety, Regulatory, and Technical Specifications User
Guide” before using the CS 3800 system.

CS 3800 User and Installation Guide (TA3975)_Ed01 iii
Contents
Chapter 1
Conventions in
This Guide
Conventions in This Guide . . . . . . . . . . . . . . . . . . . 1
Chapter 2
CS 3800 Overview
CS 3800 Overview . . . . . . . . . . . . . . . . . . . . . . . 3
CS 3800 Scanner General Care . . . . . . . . . . . . . . . 5
CS 3800 Scanner Storage . . . . . . . . . . . . . . . . . . 6
CS 3800 Handpiece Charging Station Overview. . . . . . . 7
CS 3800 Battery Charging Station (Optional)
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CS 3800 Shade Calibration Unit Overview . . . . . . . . . 11
Chapter 3
Setting Up the
Scanner
Setting Up the Scanner . . . . . . . . . . . . . . . . . . . 13
Setting Up the WiFi Adapter . . . . . . . . . . . . . . . . . 15
Charging the Batteries in the Battery Charging
Station (Optional). . . . . . . . . . . . . . . . . . . . . . . 15
Preparing the Scanner . . . . . . . . . . . . . . . . . . . . 16
Chapter 4
Maintenance
Cleaning, Disinfecting, and Sterilizing . . . . . . . . . . . . 19
Chapter 5
Troubleshooting
CS 3800 Troubleshooting Instructions . . . . . . . . . . . 21
Chapter 6
Contact Information
Manufacturer’s Address . . . . . . . . . . . . . . . . . . . 23
Authorized Representatives . . . . . . . . . . . . . . . . . 23

iv

CS 3800 User and Installation Guide (TA3975)_Ed01 1
1 Conventions in This Guide
Conventions in This Guide
The following special messages emphasize information or indicate potential risks to personnel or
equipment:
Provide Feedback
Did you find the information in this document helpful? Were you looking for information that was not in
this document?
Take our short survey and help us make this document better. To open the questionnaire, click
http://guest.cvent.com/d/sdqtll/3B.
WARNING: Warns you to avoid injury to yourself or others by following
the safety instructions precisely.
CAUTION: Alerts you to a condition that might cause serious damage.
Important: Alerts you to a condition that might cause problems.
Note: Emphasizes important information.
Tip: Provides extra information and hints.

2 Chapter 1 Conventions in This Guide

CS 3800 User and Installation Guide (TA3975)_Ed01 3
2 CS 3800 Overview
The CS 3800 is designed to acquire 3D still images in the following modes:
Lower jaw
Upper jaw
Buccal bite registration
CS 3800 Overview
Figure 1 CS 3800 Components Overview
1Reusable tips There are three types of tips: Normal, facing downward; Side, facing
left; and Posterior, facing downward. Note: The posterior tip allows for
more comfortable scanning in hard-to-reach areas. The posterior tip is
designed for quadrant scanning only and should not be used to scan a
complete arch.
See the CS 3800 Safety, Regulatory, and Technical Specifications
User Guide for information on cleaning and sterilizing the tips.
2Mode indicatorsLower jaw scan mode
Upper jaw scan mode
Buccal bite registration mode

4 Chapter 2 CS 3800 Overview
3Mode button Press the button to switch between different modes.
4Power button Press three seconds to power ON.
Press three seconds to power OFF.
Power indicator LED:




5Power connector Plugs into the contact on the battery.
6Battery The rechargeable battery can be charged in the handpiece in the
charging station, or the battery can be removed and charged in a
battery charging station (optional).
Always use the handpiece charging station with the handpiece.
DO NOT insert the bare battery in the handpiece charging
station.
The backup power cable can be used instead of the battery to
power the scanner. The backup power cable is plugged into the
output port of the handpiece charging station.
7WiFi Adapter Plugs into the USB 3.0 port on the computer running the CS
ScanFlow software to increase speed and signal strength.
8Dock for WiFi Adapter Use the dock as an extension cable when you cannot easily plug the
WiFi adapter into the USB 3.0 port due to space limitations.
The scanner is active, and the battery is full.
When the light is a steady orange, the battery
is half-full, and you have approximately 20
minutes of scanning left in the battery.
When the orange light is blinking, the
battery should be changed immediately, or
the scanner will turn off in 5 minutes.
Power is OFF or the scanner is
charging.

CS 3800 User and Installation Guide (TA3975)_Ed01 5
CS 3800 Scanner General Care
Figure 2 CS 3800 Front Protective Cover
Figure 3 CS 3800 Posterior Protective Cover
Important: Use the front protective cover when the CS 3800 is not in
use.
Important: Use the posterior protective cover when the battery is
removed.

6 Chapter 2 CS 3800 Overview
CS 3800 Scanner Storage
When you are not using the scanner, place it in the charging station either vertically or horizontally to
store it.
Figure 4 Scanner Placed Vertically in Charging Station (With Battery Only)
Figure 5 Scanner Placed Horizontally on Charging Station (With Tip Pointing Up)

CS 3800 User and Installation Guide (TA3975)_Ed01 7
CS 3800 Handpiece Charging Station Overview
The handpiece charging station is designed to hold the scanner safely and charge it at the same time.
Place the scanner in the charging station when you are not using it.
The handpiece charging station has a 12V 2.5A input port and a 5V output port for the backup power
cable. When the backup power cable is used, the charging function is suspended.
When the scanner is inserted in the charging station, the indicator light of the charging station:
Blinks in ORANGE when the battery is near empty.
Blinks in BLUE when the battery is half full.
Displays a CONSTANT BLUE when the battery is fully charged.
Displays a CONSTANT ORANGE when a charging error occurs.
The indicator on the scanner is turned off when the scanner is in the charging station.
Figure 6 Handpiece Charging Station
Figure 7 Handpiece Charging Station with Backup Power Cable

8 Chapter 2 CS 3800 Overview
Figure 8 Scanner in Handpiece Charging Station
Note: The scanner goes into inactive mode when inserted into the
charging station. To use it again, take it out of the charging station.
Note: The scanner powers off when left idle for 5 minutes when not
charging and on battery power.
Note: The charging station will NOT charge the battery if the backup
power cable is connected to the charging station.
Note: When the scanner is idle for more than an hour when charging or
when using the backup power cable, it powers off.

CS 3800 User and Installation Guide (TA3975)_Ed01 9
Figure 9 Incorrect Use of Charging Station
Important: DO NOT insert the bare battery in the handpiece
charging station.

10 Chapter 2 CS 3800 Overview
CS 3800 Battery Charging Station (Optional) Overview
The CS 3800 battery charging station (optional) can charge up to two batteries at the same time.
The indicator on the battery charging station:
Blinks in ORANGE when the battery is near empty.
Blinks in BLUE when the battery is half full.
Displays a CONSTANT BLUE when the battery is fully charged.
Figure 10 Battery Charging Station
Figure 11 Batteries in Battery Charging Station

CS 3800 User and Installation Guide (TA3975)_Ed01 11
CS 3800 Shade Calibration Unit Overview
After 50 hours of scanning (approximately 13 days), use the shade calibration unit to recalibrate the
scanner.
Figure 12 Shade Calibration Unit
Follow these recommendations:
Keep the cap on the calibration unit until you are ready to use it.
Always install a cleaned and sterilized tip on the scanner before attaching the shade
calibration unit.
Attach the shade calibration unit to the normal tip using the Normal opening.
Attach the shade calibration unit to the side tip using the Side opening.
Push the shade calibration unit to the end when attaching to the tip.
Note: The posterior tip cannot be used for Shade Matching.
Do not touch the gray card in the shade calibration unit or expose it to liquids.
Store the calibration unit away from light, heat, and moisture.
Order a new shade calibration unit if the gray card quality check fails when performing a
calibration or if the expiration date on the shade calibration unit is approaching.
See the CS ScanFlow User Guide for more information.

12 Chapter 2 CS 3800 Overview

CS 3800 User and Installation Guide (TA3975)_Ed01 13
3 Setting Up the Scanner
Setting Up the Scanner
To set up the scanner, follow these steps:
1Install the imaging software on the computer. To install the CS Imaging Software, CS
Orthodontic Imaging software, or CS OMS Imaging software, see the relevant installation and
quick user guides.
2Download the CS ScanFlow software from
www.carestreamdental.com/en-us/forms/update-central/ and extract the files.
3Select Run wizard.exe. The Autorun window is displayed.
4Select a language from the drop-down list, and click Run Installation. The Installation Wizard
window is displayed.
5Follow the on-screen instructions to complete the installation.
6Firmly slide one of the tips onto the end of the scanner. Ensure that the indentation on the base of
the tip aligns with the raised notch on the top of the scanner.
Important: Do not cover the air inlet of the battery or backup power
cable, otherwise the system will overheat.

14 Chapter 3 Setting Up the Scanner
7Insert the battery into the base of the scanner, and ensure that the contact points of the power
connector are aligned with the battery. Gently push until the battery clicks into place. Insert the DC
power supply into the jack on the charging station, and insert the power adapter into an outlet.
Place the scanner in the charging base.
When using the backup power cable, mount the backup power cable onto the scanner, and then
insert the other end of the backup power cable into the output port of the handpiece.
8Press the power button three seconds to power on the scanner. Ensure the power indicator turns
blue.
Important: You must charge each battery before using it for the first
time. The battery comes from the factory with approximately 30% of
its full capacity.

CS 3800 User and Installation Guide (TA3975)_Ed01 15
Setting Up the WiFi Adapter
To set up the WiFi adapter, follow these steps:
1Connect the WiFi adapter to the USB port directly or through the dock, depending on the space
around the USB port. The installation wizard window is displayed.
2Follow the on-screen instructions to connect the WiFi adapter to your network.
Charging the Batteries in the Battery Charging Station (Optional)
The battery in the handpiece is charged each time you place it in the handpiece charging station. If you
have the optional battery charging station, you can charge additional batteries while you use the
handpiece.
To charge the batteries, follow these steps:
1Insert the DC power supply into the jack on the battery charging station, and insert the power
adapter into an outlet.
2Remove the battery from the handpiece by grasping the battery at the base, depressing the button
at the bottom of the battery, and gently sliding the battery out of the handpiece.
3Place a battery in one of the openings of the battery charging station, making sure that the
charging contact on the base of the battery is aligned with the contact on the bottom of the
charging station. You can charge two batteries at once.
The LED light on the battery charging station:
Blinks in ORANGE when the battery is near empty.
Blinks in BLUE when the battery is half full.
Displays a CONSTANT BLUE when the battery is fully charged.

16 Chapter 3 Setting Up the Scanner
Preparing the Scanner
The reusable tip attaches to the body of the scanner and provides a sanitary shield for the patient.
Always disinfect the body of the scanner, and clean and sterilize the tip after each use.
To prepare the scanner, follow these steps:
1Make sure the lens window at the base of the scanner is clean by wiping it with a moist, lint-free
cloth or lens tissue.
2Slide the tip onto the scanner as illustrated, with the lens facing downward (A) or to the side,
facing left (B). Ensure that the indentation on the base of the tip aligns with the raised notch on the
top of the scanner.
Important: Scanner tips received from the manufacturer are NOT
sterile. You must sterilize the tips before the first use.
Important: If you limit the exposure time at 134°C to not more than 4
minutes, you can autoclave the tip up to 110 cycles. See the CS 3800
Safety, Regulatory, and Technical Specifications User Guide for more
information.
Important: DO NOT cover the air inlet on the battery or backup
power cable.
Important: Use the posterior tip in hard-to-reach areas and for
quadrant scanning only. Use the normal tip or the side-facing tip
when scanning a full arch.