Carestream DENTAL RVG 142 Troubleshooting guide

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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 1
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RVG 142, RVG 5200 and RVG 6200
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User &
Installation Guide
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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 2
Contents
Notice ............................................................................................................................... 4
Conventions in this Guide.................................................................................................. 5
RVG 142, RVG 5200 and RVG 6200 Overview..................................................................... 6
RVG 142, RVG 5200 and RVG 6200 Overview ........................................................................................ 6
Sharing the RVG Sensor Between Workstations .................................................................................... 7
Imaging Software Overview............................................................................................... 8
Imaging Software Overview................................................................................................................... 8
Control Panels of RVG Sensors in CS Imaging......................................................................................... 9
Full Mouth Series (FMS) Image Aquisition Overview........................................................................... 10
Setting Up RVG 142, RVG 5200 and RVG 6200.................................................................. 13
Setting Up RVG 142, RVG 5200 and RVG 6200..................................................................................... 13
Post Installation Procedure (Optional)................................................................................................. 16
Acquiring Single Images Using RVG 142, RVG 5200 and RVG 6200.................................... 17
Preparing the Acquisition of a Single Image Using RVG 142, RVG 5200 & RVG 6200 .......................... 17
Single Image X-ray Exposure Times...................................................................................................... 19
Acquiring Single Image Using RVG 142, RVG 5200 & RVG 6200........................................................... 20
Acquiring FMS Images Using RVG 142, RVG 5200 and RVG 6200 ...................................... 21
Preparing Acquisition of FMS Images Using RVG 142, RVG 5200 & RVG 6200 .................................... 21
FMS Images X-ray Exposure Times....................................................................................................... 23
Acquiring FMS Images Using RVG 142, RVG 5200 & RVG 6200............................................................ 24
Retaking FMS Images with RVG 142, RVG 5200 and RVG 6200............................................................ 26
Setting Up and Using RVG Connect for RVG 6200............................................................. 28
Setting Up and Using RVG Connect for RVG 6200................................................................................ 28
RVG Connect Unit Overview................................................................................................................. 30
RVG Connect Menu.............................................................................................................................. 32
Imaging Software Overview................................................................................................................. 33
Setting Up RVG Connect....................................................................................................................... 34
Installing RVG Connect Hardware ........................................................................................................ 37
Network Configuration......................................................................................................................... 39
Checking Dynamic Attribution of IP Address........................................................................................ 40
Activating DHCP Configuration............................................................................................................. 41
Assigning Default Static IP Address with Automatic Device Detection ................................................ 42
Manually Assigning Static IP Address................................................................................................... 43
Assigning IP Address to RVG Connect Unit Using RVG Service Tools with Bonjour.............................. 44
Assigning IP Addresses to RVG Connect Unit Using RVG Service Tools without Bonjour..................... 45
Managing List of IP Addresses for Use on Several Workstations.......................................................... 46
Pairing RVG Connect Units with a Workstation.................................................................................... 47
Associating Buttons on RVG Connect Unit with Workstation (Optional) ............................................. 49
Initializing the RVG Sensor with RVG Connect for First Time............................................................... 50
Preparing Acquisition of Single Image Using RVG Connect.................................................................. 51
Single Image X-ray Exposure Times...................................................................................................... 53
Acquiring Single Image Using RVG Connect......................................................................................... 54
Preparing Acquisition of FMS Images Using RVG Connect................................................................... 56
FMS Images X-ray Exposure Times....................................................................................................... 58
Acquiring FMS Images Using RVG Connect.......................................................................................... 59
Retaking FMS Images with RVG 142, RVG 5200 and RVG 6200............................................................ 61

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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 3
Troubleshooting.............................................................................................................. 63
Contact Information........................................................................................................ 64

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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 4
Notice
TheUser&InstallationGuideforRVG142,RVG5200andRVG6200includesinformationonthedeviceaswellasits
installation and usage. We recommend that you familiarize yourself with this guide to make the most effective use of
your system.
RVG142,RVG5200andRVG6200areintendedtoproduceimagesofthedento-maxillofacialregionofthehuman
anatomy at the direction of health care professionals.
IMPORTANT:We recommend that you consult the RVG 142, RVG 5200 and RVG 6200
Safety, Regulatory and the Technical Specification User Guide (SM847) before using
RVG 142, RVG 5200 and RVG 6200.
The information contained in this guide may be subject to modification without notice, justification or notification to
the persons concerned.
No part of this guide may be reproduced without the express permission of Carestream Dental LLC.
The U.S. Federal law restricts this device to sale by or on the order of a physician.
This document is originally written in English.
ManualName:RVG142,RVG5200andRVG6200User&InstallationGuide
Document Code: SM846
Revision Number: 07
Print Date: 2021-10
The brand names and logos reproduced in this guide are copyright.
Bonjour is a trademark of Apple Inc., registered in the U.S. and other countries.
RVG142,RVG5200andRVG6200complywithMedicalDeviceDirective93/42/EECuntilSeptember14,2022.Afterthis
date, the products will be certified according to Medical Device Regulation (EU) 2017/745 and Medical Devices
Regulations 2002 (SI618) as subsequently amended by the EU Exit Regulations of 2019 (SI 791) and 2020 (SI 1478), Class
IIa.
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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 5
Conventions in this Guide
The following special messages emphasize information or indicate potential risk to persons or equipment:
WARNING: Warns you to avoid injury to yourself or others by following the safety
instructions precisely.
CAUTION: Alerts you to a condition that might cause serious damage.
IMPORTANT:Alerts you to a condition that might cause problems.
Note: Emphasizes important information.
Tip: Provides extra information and hints.
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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 6
RVG 142, RVG 5200 and RVG 6200 Overview
Functional Components Overview
Types of RVG Sensor
The RVG sensor is radio-sensitive. The active surface of the RVG sensor is the flat surface marked with #1 or #2
indicating the size of the sensor. (For RVG 142, only one sensor size is available.)
The following table summarizes RVG sensor type, size and typical usage:
Type Size Use
RVG 142
RVG 5200
RVG 6200 Size 1 (universal RVG sensor) Regular periapical and retro-coronary procedures.
RVG 142
RVG 5200
RVG 6200 Size 2Bitewings and periapical procedures.
The non-reactive surface of the RVG sensor is rounded and contains the cable attachment.
RVG Sensor Overview
Figure1RVGSensor
1Active surface of the RVG sensor.
2Non-reactive surface of the RVG sensor.
3USB 2.0 connector.
Note:ForRVGConnect,thereisaspecificRVG6200sensorwithamagneticUSB2.0connector(seeSetting Up and
Using RVG Connect for RVG 6200).
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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 7
Sharing the RVG Sensor Between Workstations
Single RVG Sensor/Multiple Workstations
You can share the RVG sensor between several workstations to provide access for several practitioners based on an
agreed-upon arrangement.
Each workstation must have CS Imaging Software and corresponding drivers installed.
To share the RVG sensor between several workstations, move it from workstation to workstation. The RVG sensor is
automatically recognized and operational when you connect it to a USB 2.0 port that is connected directly to the
motherboard (generally located on the back of the workstation).
IMPORTANT:To ensure the best quality images, you must connect the RVG sensor to
a USB 2.0 port that is connected directly to the motherboard (generally located on
the BACK of the workstation).
Sharing Images Between Workstations
To share images between workstations, you can connect the workstations to a network without having to change the
configuration described above.
CS Imaging Software only needs to access a shared database on the same workstation or on a remote workstation.
You can print images either on a printer attached to each workstation or to a printer shared on the network.
Using the Different Positioning Systems
Apply the same rules for positioning the RVG sensor in the mouth that you use in classic radiology. You can use different
systems for positioning the RVG sensor in the mouth.
A starter kit is provided with each RVG sensor (except RVG 142 - positioners can be purchased separately).
X-ray Source Compatibility
The RVG sensor is compatible with all X-ray sources that meet the current standards of intraoral radiology. We
recommend a high-frequency X-ray source. The X-ray source must operate with a voltage of 60 to 70 kV. X-ray sources
from Carestream meet the requirements.
IMPORTANT:The RVG sensor is NOT compatible with X-ray sources that have a
voltage LESS THAN 60 kV.
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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 8
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Imaging Software Overview
Computer System Requirements
MinimumcomputersystemrequirementsforRVG142,RVG5200andRVG6200aregivenintheRVG142,RVG5200
andRVG6200Safety,RegulatoryandTechnicalSpecificationsUserGuide(SM847). If necessary you must update your
computer system configuration.
General Software Overview
RVG142,RVG5200andRVG6200,andRVGConnectoperatewithCSImagingSoftware.Youcanacquire:
Single images
Full mouth series (FMS)
Single Image Acquisition Overview
You can acquire individual images using CS Imaging Software.
Figure2CSImagingSoftwarewithOneActiveRVGSensorConnected
CS Imaging Software can display up to three RVG sensors connected to the workstation.
The color of the RVG icon shows connection status:
Icon Explanation
Displays the RVG Sensor listsothatyoucanpairtheRVGConnectsensorpluggedintotheRVGConnect
unit with this workstation.
See Pairing RVG Connect Units with a Workstation.
RVGConnectunitorRVGsensorareconnectedtotheworkstationandarereadyforimageacquisition.
DisplayedwhentheRVGSensorlistisopenandindicatesthattheRVGConnectunitisconnectedtothe
workstation but is not ready for image acquisition.
SeePairing RVG Connect Units with a Workstation.
RVG sensor is connected to the workstation but an error has occurred. An error message will be displayed
in a popup window.
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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 9
Control Panels of RVG Sensors in CS Imaging
RVG sensors have Control Panels with different options to carry out intraoral exams.
RVG 6200 RVG 5200 RVG 142
Options 
Histogram
Contrast/Brightness
Optiview
Video reverse
Pseudo color 1
Pseudo color 2
CS Adapt full version
Dose indicator
Histogram
Contrast/Brightness
Optiview
Video reverse
Pseudo color 1
Pseudo color 2
Perio/Endo/ DEJ + 6 filter levels
Dose indicator
Histogram
Contrast/Brightness
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Perio/Endo + one filter level
Dose indicator
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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 10
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Full Mouth Series (FMS) Image Aquisition
Overview
Click in the Imaging Window to access the RVG FMS Acquisition interface.
The Full Mouth Series (FMS) is a static representation of the mouth of the patient using a series of intraoral images. The
images are placed in fixed numbered frames.
Figure3RVGFMSAcquisition Interface Home Page
A Dental arch: Highlights the acquisition zone.
B Available RVG sensors: Displays a maximum of three RVG sensors with their name.
Green: RVG sensor is connected to the workstation and is ready for image acquisition.
Blue: RVG sensor is connected to the workstation but is not ready for image acquisition.
C Preferences: Displays preferences for FMS template selection (see FMS Preferencesbelow).
D Preview screen: Displays the current acquired image.
E Retake Image gallery: Displays all the retake images acquired for a specific frame.
F FMS template: Displays frame templates for acquisition.
Green highlight: Frame ready for new acquisition
Blue highlight: Frame in the revue and retake mode. This mode interrupts the automatic acquisition
sequence. The retake images are displayed in the Retake Image gallery.
Figure4FMSPreferences

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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 11
Preferences enable you to select:
List of FMS templates (A) List of available FMS templates for acquisition. You can modify
existing templates and create new templates (see the CS Imaging
Software Online Help).
Sensor activation duration (B) Amount of time (in minutes) the sensor will be active.
N/AforRVG142,RVG5200andRVG6200.
You can select your preferences before starting to acquire images.
If you try to change the FMS template after you have finished your image acquisitions you are prompted with a warning
that indicates that you risk loosing some of the images.
Figure5FMSRetakeImageGallery

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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 12
A blue circle in the corner of the FMS frame (A) indicates that there are retake images for this specific frame. The
images are automatically saved unless you want to select and delete them.
The FMS retake image gallery (B) only displays the images acquired for the frame highlighted in bluein the FMS
template (A).
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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 13
1.
2.
3.
4.
Setting Up RVG 142, RVG 5200 and RVG 6200
IMPORTANT:The specific end of support for Windows 7 was January 14, 2020.
Microsoft strongly recommends that you move to Windows 10 to avoid a situation
where you need service or support that is no longer available. The drivers that are
mentioned in this guide are Windows 10 compatible. If you are using Windows 7,
contact your dealer for the required information.
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Insert the CS Imaging Software DVD-ROM (1/2) in the DVD-ROM drive and install the software (see the CS
Imaging Software documentation).
Insert the Drivers DVD-ROM (2/2) in the DVD-ROM drive.
The Installer Language dialog box is displayed:
Select the installer language and click OK.
The Welcome to the RVGDriver Setup Wizard dialog box is displayed:
Click Next.
The Choose Components dialog box is displayed.
IMPORTANT:Do NOT uncheck any boxes that are already checked.

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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 14
5.
6.
7.
8.
Select RVG 142/5200/6200 and click Install.
The Installing dialog box is displayed:
Note: If your workstation is running Microsoft Windows XP, a warning is displayed and you
need to click Continue Anyway.
Click Next.
When the installation is complete, the Completing the RVGDriver Setup Wizard dialog box is displayed:
Click Finish.
Then restart your computer (recommended but not mandatory).
Connect the RVG sensor to a USB 2.0 port that is connected directly to the motherboard (generally located on
the back of the workstation).

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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 15
9.
10.
IMPORTANT:To ensure the best quality images, you must connect the RVG sensor
to a USB 2.0 port that is connected directly to the motherboard (generally located
on the BACK of the workstation).
The Found New Hardware Wizard is displayed.
Click Install the software automatically (Recommended), then click Next.
Verify the RVG sensor by running the post installation procedure.
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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 16
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Post Installation Procedure (Optional)
These steps are optional after you have installed the CS Imaging Software:
Click onyourdesktoptostarttheRVG 142/5200/6200 Service Tools.
The Service Tools home page is displayed.
Click Post Installation Procedure then follow the instructions on screen.
Activate the relevant license key when prompted.
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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 17
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Preparing the Acquisition of a Single Image Using
RVG 142, RVG 5200 & RVG 6200
TopreparetheacquisitionofasingleimageusingRVG142,RVG5200andRVG6200,followthesesteps:
Select the appropriate size of RVG sensor (see Types of RVG Sensor).
Connect the RVG sensor to a USB 2.0 port that is connected directly to the motherboard (generally located on
the back of the workstation).
IMPORTANT:To ensure the best quality images, you must connect the RVG sensor to
a USB 2.0 port that is connected directly to the motherboard (generally located on
the back of the workstation).
Access the Imaging Window from the patient file.
The icon is displayed in the Imaging Window toolbar indicating that an RVG sensor is connected to the
workstation and is ready for acquisition (see Single Image Acquisition Overview).
Select an appropriate positioner for the region of interest and the size of the sensor.
Cover the RVG sensor with a disposable hygienic sleeve specifically designed for each size of RVG sensor.
IMPORTANT:Use a NEW hygienic sleeve for each new patient to prevent cross-
contamination.
Place the protected RVG sensor in the biteblock of the RVG sensor positioner.

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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 18
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9.
Position the RVG sensor in the mouth of the patient depending on the region of interest.
IMPORTANT:Always insert the RVG sensor holding it horizontally for the comfort of
the patient.
Move the X-ray source tube head close to the patient and align it with the tooth of the patient and the RVG
sensor.
IMPORTANT:Make sure that the tube head is not shaking.
Select the X-ray exposure time according to the region of interest and the patient type.
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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 19
Single Image X-ray Exposure Times
Follow the user instructions of your X-ray source. The following tables provide guidelines for exposure times for an X-ray
source at 70 kV and 7 mA. Add your values for the exposure time in seconds in the column on the right. If your time
values are different from the suggested time values, adapt your time values until you find the best setting for your
diagnostic.
Table1ADULTexposuretimes
Acquisition Mode Suggested Exposure
Time in Seconds Your Exposure Time in Seconds
Upper incisor/canine 0.18 
Upper premolar 0.24 
Upper molar Up to 0.40 
Lower incisor/canine 0.12 
Lower premolar 0.18 
Lower molar 0.24 
Table2CHILDexposuretimes
Acquisition Mode Suggested Exposure
Time in Seconds Your Exposure Time in Seconds
Upper incisor/canine 0.11 
Upper premolar 0.15 
Upper molar 0.24 
Lower incisor/canine 0.075 
Lower premolar 0.11 
Lower molar 0.15 
IMPORTANT:These are suggested exposure times and need to be adjusted for your
specific X-ray source. For dark images, reduce the exposure time and for grainy images,
increase the exposure time.
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RVG 142, RVG 5200 and RVG 6200 User & Installation Guide 20
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4.
Acquiring Single Image Using RVG 142, RVG 5200 &
RVG 6200
ToacquireasingleimageusingRVG142,RVG5200andRVG6200,followthesesteps:
Tell the patient to remain still.
Position yourself either two meters behind the X-ray source or outside the door.
IMPORTANT:Make sure you can keep visual contact with the patient during the X-
ray.
In the Dental Imaging Software toolbar, make sure that the icon is displayed indicating that the RVG sensor
is connected to the workstation and is ready for acquisition.
Trigger the X-ray with the remote control of the X-ray source.
The image is immediately displayed in the Imaging Window (Dental Imaging Software).
Check the image and if the quality is:
Not satisfactory, for example, if the exposure quality indicator is red, retake the X-ray.
Satisfactory, remove the X-ray source tube head.
Ideal image quality is achieved when the Control Panel exposure indicator is a
full green bar. This example shows the RVG 6200 Control Panel with exposure
indicator (A). Avoid under-exposed or over-exposed images indicated by a
partial or full red bar:
Under-exposed
Image Ideal Image Exposure Over-exposed Image
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Remove the RVG sensor from the mouth of the patient.
Remove the hygienic sensor protection and throw it away.
IMPORTANT:Do NOT pull the RVG sensor by its cable when you remove the hygienic
protection.
Clean and disinfect the RVG sensor after each patient (see the RVG142,RVG5200andRVG6200Safety,
Regulatory, and Technical Specifications User Guide (SM847)).
If required, use the CS Adapt Library software in CS Imaging Software to manage the sensor brightness/contrast
filters (RVG 6200 only) as follows:
Create custom filters by copying and editing existing factory preset filters.
Use the Favorite function to select which filters are displayed in the Control Panel.
Use the Acquisition Default function to automatically apply the selected filter at acquisition time.
Import or export filter libraries.
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