Carrier 40GXC User manual

Service Manual
40GXC / 38GXC Cooling Only
40GXQ / 38GXQ Heat Pump
Inverter---Driven High Wall Duct---Free Split System
Sizes 009 to 012
INTRODUCTION
This Service Manual provides the necessary information to service,
repair, and maintain the 38/40GXC(Q).
TABLE OF CONTENTS
PAGE
SAFETY CONSIDERATIONS 1.........................
MODEL / SERIAL NUMBER NOMENCLATURE 2.........
STANDARD FEATURES AND ACCESSORIES 3...........
SPECIFICATIONS 4...................................
DIMENSIONS 5......................................
CLEARANCES 6.....................................
SYSTEM OPERATING ENVELOPE 7....................
ELECTRICAL DATA 7................................
WIRING 7...........................................
CONNECTION DIAGRAMS 7..........................
WIRING DIAGRAMS 8--9..............................
REFRIGERATION CYCLE DIAGRAM 10.................
REFRIGERANT LINES 11.............................
SYSTEM EVACUATION AND CHARGING 11.............
CONTROL SYSTEM 12--13............................
SEQUENCE OF OPERATION 13........................
MODES OF OPERATION 13--15.........................
TROUBLESHOOTING 16..............................
DIAGNOSTIC CHARTS 23.............................
APPENDIX 24--27....................................
SAFETY CONSIDERATIONS
Improper installation, adjustment, alteration, service, maintenance,
or use can cause explosion, fire, electrical shock, or other
conditions which may cause death, personal injury, or property
damage. Consult a qualified installer, service agency, or your
distributor or branch for information or assistance. The qualified
installer or agency must use factory--authorized kits or accessories
when modifying this product. Refer to the individual instructions
packaged with the kits or accessories when installing.
Follow all safety codes. Wear safety glasses, protective clothing,
and work gloves. Use quenching cloth for brazing operations.
Have fire extinguisher available. Read these instructions
thoroughly and follow all warnings or cautions included in
literature and attached to the unit. Consult local building codes and
National Electrical Code (NEC) for special requirements.
Recognize safety information. This is the safety--alert symbol !!
When you see this symbol on the unit and in instructions or
manuals, be alert to the potential for personal injury.
Understand these signal words: DANGER, WARNING, and
CAUTION. These words are used with the safety--alert symbol.
DANGER identifies the most serious hazards which will result in
severe personal injury or death. WARNING signifies hazards
which could result in personal injury or death. CAUTION is used
to identify unsafe practices which may result in minor personal
injury or product and property damage. NOTE is used to highlight
suggestions which will result in enhanced installation, reliability, or
operation.
!WARNING
ELECTRICAL SHOCK HAZARD
Failure to follow this warning could result in personal injury
or death.
Before installing, modifying, or servicing system, main
electrical disconnect switch must be in the OFF position.
There may be more than 1 disconnect switch. Lock out and
tag switch with a suitable warning label.

2
MODEL NUMBER NOMENCLATURE
OUTDOOR UNIT
38 GXQ 1 --- 01
---
009
A ir --- C o o l e d C o n d e n s e r Voltage
1--- 1 1 5 --- 1 --- 6 0
Nominal Capacity
009 --- 3 / 4 To n
012 --- 1 To n
INDOOR UNIT
40 GXQ 1 --- 01
---
009
Fan Coil Unit
Unit Type
GXQ --- H e a t P u m p
GXC --- C o o l in g O n l y
Voltage
1--- 1 1 5 --- 1 --- 6 0
Nominal Capacity
009 --- 3 / 4 To n
012 --- 1 To n
Unit Type
GXQ --- H e a t P u m p
GXC --- C o o l i n g O n l y
Use of the AHRI Certified
TM Mark indicates a
manufacturer’s
participation in the
program For verification
of certification for individual
products, go to
www.ahridirectory.org.
SERIAL NUMBER NOMENCLATURE
01 06
Week of Manufacture
Year of Manufacture
00001
Serial Number
V
Manufacturing Site
38/40GXQ

3
STANDARD FEATURES AND ACCESSORIES
Ease Of Installation
Mounting Brackets S
Low Voltage Controls S
Comfort Features
Microprocessor Controls S
Wireless Remote Control S
Rapid Cooling/Heating S
Automatic Air Sweep S
Cold Blow Prevention S
Continuous Fan * S
Auto Restart Feature S
Memory Function S
Auto Changeover S
Energy Saving Features
Inverter Driven Compressor S
Sleep Mode S
24 Hour Stop/Start Timer S
Safety And Reliability
Indoor Unit Freeze Protection S
3MinuteCompressorTimeDelay S
High Compressor Discharge Temperature S
Low Voltage Protection S
Compressor Overload Protection S
Compressor Over current Protection S
IPM Module Protection S
Ease Of Service And Maintenance
Cleanable Filters S
Diagnostic LED’s On Outdoor Board S
Error Messages Displayed Front Panel S
Application Flexibility
Condensate Pump A
Wind Baffle F
Standard Warranty
6 Year Compressor Limited Warranty* S
2 Year Parts Limited Warranty* S
Extended Warranty
6 --- 1 0 Ye a r C o m p r e s s o r O n l y O
2 --- 6 Ye a r P a r t s O n l y O
2 --- 6 Ye a r P a r t s ; 1 --- 6 Y r L a b o r O
2 --- 6 Y r P a r t s ; 6 --- 1 0 Y r C o m p r e s s o r O n l y ; 1 --- 6 Y r L a b o r O
Legend
SStandard
AAccessory
OOptional
FField Fabricated
*For Residential applications. For Commercial applications, warranty is 1
year for parts and 5 years for compressor.
INDOOR UNITS
A07892
Fig. 1 – Condensate Pump Accessory
On high wall fan coils, the condensate pump accessory is
recommended when adequate drain line pitch cannot be provided,
or when the condensate must move up to exit.
The pump has a lift capability of 12 ft (3.6 m) on the discharge side
if the pump is mounted in the fan coil or 6 ft (1.8 m) on the suction
side if the pump is remote mounted.
38/40GXQ

4
PRODUCT SPECIFICATIONS
System
System Model Number 53GXC009--- --- --- 1 5 3 G X C 0 1 2 --- --- --- 1 5 3 G X Q 0 0 9 --- --- --- 1 53GXQ012--- --- --- 1
System Voltage 115 V 115 V 115 V 115 V
Control Voltage 0 --- 2 4 v D C 0 --- 2 4 v D C 0 --- 2 4 v D C 0 --- 2 4 v D C
Capacity (Btuh) Clg/Htg 8,600/--- 12,000/--- 8,600/10,800 12,000/11,200
SEER/HSPF 16/--- 16/--- 16/7.7 16/7.7
Refrigerant
Refrigerant Type R---410A
Design Pressure (PSIG) 560 560 560 560
Metering Device Capillary Tube at Outdoor
Charge (lb) 2.65 2.8 2.65 2.8
Compressor
Type Twin Rotary Inverter Driven
Model C ---6RZ092H1AB C---6RZ092H1AB C---6RZ092H1AB C---6RZ092H1AB
O i l C h a r g e ( P O E --- o z ) 11.6 11.6 11.6 11.6
Rated Current (RLA) 43.92 43.92
Locked Rotor Amp (LRA) 33 33 33 33
Outdoor
Motor
Rpm/CFM 830/1060 830/1060 830/1060 830/1060
Diameter (in) .. No. of Blades 15.7 …315.7 …315.7 …315.7 …3
Motor (hp) 0.04 0.04 0.04 0.04
Capacitor 2.5µF/450VAC 2.5µF/450VAC 2.5µF/450VAC 2.5µF/450VAC
Outdoor
Coil
Face Area (sq. ft) 3.5
No. Rows 2
Fins per inch 18
Circuits 2
Indoor
Motor
Motor Watts/HP 20/0.027
Rpm/Cfm (High) 1200/290 1350/315 1200/290 1350/315
Rpm/Cfm (Medium) 1060/245 1200/268 1060/245 1200/268
Rpm/Cfm (Low) 700/224 1100/245 700/224 1100/245
Blower Diameter …Length (in) 3.8 …23 3.6 …24.3 3.8 …23 3.6 …24.3
Indoor
Coil
Face Area (sq. ft) 2.4 2.4 2.4 2.4
No. Rows 2
Fins per inch 18
Circuits 2 3 2 3
Refrigerant
Lines
Connection Type Flare
Liquid (Mix Phase) (in) OD 1/4”
Vapor Line (in) OD 1/2”
Condensate Drain (in) ID = 1/2” OD=5/8”
Maximum Length (ft) 65 65 65 100
Max Lift (Fan Coil Above) (ft) 35 35 35 50
Max Drop (Fan Coil Below) (ft) 35 35 35 50
38/40GXQ

5
DIMENSIONS -- INDOOR
H
D
W
A08289
Unit Size W
In. (mm)
H
In. (mm)
D
In. (mm)
Net Operating Weight
Lbs. (Kg)
9k 30.3 (770) 9.8 (250) 7.84 (1.99) 18.7 (8.5)
12k 32.7 (830) 11.2 (285) 8.9 (225) 24.2 (11)
Fig. 2 – Dimensions of Indoor Unit
DIMENSIONS -- OUTDOOR
W
D
H
A08290
Unit Size W
In. (mm)
D
In. (mm)
H
In. (mm)
Net Operating Weight
Lbs. (Kg)
9k & 12k 33.4 (848) 12.6 (320) 21.3 (540) 88 (40)
Fig. 3 – Dimensions of Outdoor Unit
38/40GXQ

6
CLEARANCES -- INDOOR
6 " (0.15m ) min.
5
"
(0.13m)
min.
6'
5 "
(0.13m)
min.
(1.8m)
CEILING
FLOOR
A07891
Fig. 4 – Indoor unit clearance
CLEARANCES -- OUTDOOR
A
DB
Air-outlet
Air-inlet
C
E
A07894
UNIT 12k in. (mm)
A20 (508)
B20 (508)
C24 (610)
D12 (305)
E12 (305)
Fig. 5 – Outdoor Unit Clearance
38/40GXQ

7
38/40GXQ SYSTEM OPERATING ENVELOPE
40
50
60
70
80
90
100
110
120
--- 10 0 10 20 30 40 50 60 70 80 90 100 110 120 130 140
0
5
10
15
20
25
30
35
40
45
50
55
60
--- 4 0 --- 3 5 --- 3 0 --- 2 5 --- 2 0 --- 1 5 --- 1 0 --- 5 0 5 1 0 1 5 2 0 2 5 3 0 3 5 4 0 4 5 5 0 5 5 6 0
Cooling
Continuous
Operation
Heating
Continuous
Operation
95_F
60_F
55_F75_F
55_F
14_F
80_F
115_F
Outdoor Temperature (_C)
Indoor Temperature (_C)
Indoor Temperature (_F)
Outdoor Temperature (_F)
NOTE: Low ambient controls cannot be used with these systems
A09247
Fig. 6 – 38/40GXQ System Operating Envelope
ELECTRICAL DATA
UNIT
SIZE
SYSTEM
VOLTAGE
OPERATING
VOLTAGE* COMPRESSOR OUTDOOR FAN INDOOR FAN{
MCA
MAX
FUSE/CB
AMP
V O L T S --- P H --- H Z MAX/MIN RLA LRA FLA HP WVOLTS FLA HP W
009 1 1 5 --- 1 --- 6 0 127/104 4.0 33 .6 .04 30 115 .3 .027 30 20 25
012 4.0 33 .45 .027 20 20 25
* Permissible limits of the voltage range at which the unit will operate satisfactorily
{Indoor fan powered from outdoor unit.
LEGEND
FLA --- F u l l L o a d A m p s
LRA --- L o c k e d R o t o r A m p s
MCA --- Minimum Circuit Amps
RLA --- RatedLoadAmps
WIRING
The main power is supplied to the outdoor unit. The field supplied connecting cable from the outdoor unit to indoor unit consists of four
wires and provides the power for the indoor unit as well as the communication signal between the outdoor unit and indoor unit.
Voltage drop on the connecting cable should be kept to a minimum. Use cable size and max length below:
18 AWG 50 ft. (16 m)
16 AWG 100 ft. (33 m)
CONNECTION DIAGRAMS
CONNECTING CABLE
Main Power
Supply
115-1-60
LNL
NGND S
115-1-60
Power to
Indoor
Unit Ground Control
9 &12K Outdoor Unit 9 &12K Indoor Unit
LN
GND S
Power to
Indoor
Unit
115-1-60
Ground Control
Use a four (4) Wire Cable
(Do Not use thermostat wire)
A08292
Fig. 7 – Connection Diagrams
38/40GXQ

8
WIRING DIAGRAMS
COOLING ONLY INDOOR UNIT 115-1-60
RETURN AIR TEMP. SENSOR
DISPLAY BOARD
ID COIL TEMP. SENSOR
I.D. FAN MOTOR
TRANSFORMER
LOUVER MOTOR
BRN
XT2
S
N
L
N
L
FIELD POWER SUPPLY
N
L
YE/GN
YE/GN
E
2
13
4
BRN
BLU
BLU BRN
YE/GN
WHT
WHT
X1 (COM)
X2 (N) X3 (L) X5
E (X4)
CN3 CN2
OD COIL TEMP. SENSOR
RELAY
BRN
COM NO
COMP. DISCHARGE TEMP. SENSOR
OD AIR TEMP. SENSOR
CN1
MAIN
RED
CN4
CURRENT SENSOR
BLK
O.D. FAN MOTOR
RED
BRN
E
YE/GN
BLU
X21 X14 X7 X16 X10
CN7 CN8 CN6
U(X11) V(X12) W(13)
WHT
WHT GRN RED
GRN RED
R
SC
E
COMP
YE/GN
BLK
X15
BLU
BRN
X17
BLU
BRN
FILTER
CAP
BRN
WHT
BLU GRN
CAP
X6 X9
1 2
2 1
AC
AC
AP2
38GXC009/012---1 40GXC009/012---1
COOLING ONLY INDOOR UNIT 115-1-60
X3 X1 X2 FAN1
X9 MK1 X13 X9 X12
BLK
YE/GN
BLU
N
ACL1
DATA1
L N
S
XT
FILTER
{
A09344
Fig. 8 – 38--40GXC009/012 Cooling Only Wiring Diagram
38/40GXC(Q)

9
WIRING DIAGRAMS (CONT.)
X2 (N)
AP2
DISPLAY BOARD
RETURN AIR TEMP. SENSOR
ID COIL TEMP. SENSOR
LOUVER MOTOR
I.D. FAN MOTOR
38GXQ009/012---1
HEATPUMP INDOOR UNIT 115-1-60
TRANSFORMER
BLK
X13 X9 X12
DATA1
FAN1
X2X1
TC
X3
X9 MK1
N
ACL1
YE/GN
BLU
BRN
XT
S
N
L
N
L
FIELD POWER SUPPLY
XT2
S N
L
N
L
YE/GN
BRN
BLU
BLU
BRN
YE/GN
10BK
FILTER
13
24
E
RED
WHT
YE/GN
X4 (E)
X5
X3 (L) X1 (COM) X8 X18
4 WAY VALVE
RELAY
COM NO
BRN
O.D. FAN MOTOR
CN3 CN2 CN1
OD COIL TEMP. SENSOR
OD AIR TEMP. SENSOR
X21 X14 X7 X16 X10
MAIN
COMP. DISCHARGE TEMP. SENSOR
RED
CURRENT SENSOR
CN4
X15
CN7 CN8 CN6
BLK RED BRN
E
YE/GN
BLU
BLU
CAP
GRN
1
2
WHT
2
1CAP
BRN
BLU
BRN
X9
X6
BRN
FILTER
BLU
AC
AC
X17
40GXQ009/012---1
HEATPUMP OUTDOOR UNIT 115-1-60
U(X11) V(X12) W(X13)
YE/GN
RE
C
S
WHT
WHT GRN RED
GRN RED
{
A09345
Fig. 9 – 38--40GXQ009/012 Heat Pump Wiring Diagram
38/40GXC(Q)

10
REFRIGERATION CYCLE DIAGRAM
INDOOR UNIT OUTDOOR UNIT
TWO PHASE
CHECK VALVE
(HEATING MODEL ONLY)
CAPILLARY TUBE
LIQUID
LIQUID HTQ
HEAT EXCHANGER (CONDENSER)
SERVICE VALVE
SUCTION DISCHARGE
SERVICE VALVE W/ GUAGE PORT
SUCTION
ACCUMULATOR
COMPRESSOR
REVERSING
VALVE
(HEAT PUMP ONLY)
HEAT EXCHANGER (EVAPORATOR)
FLARE CONNECTION FLARE CONNECTION
FIELD
PIPING
COOLING HEATING
A09248
Fig. 10 – Refrigeration Cycle Diagram
38/40GXC(Q)

11
REFRIGERANT LINES
Routing – Refrigerant lines can be routed in any of the four
directions shown in Fig. 10.
1Right Exit
2Right Rear Exit
3LeftExit
4Left Rear Exi
(a) (b)
A
s viewed from front
Fig. 11 – Refrigerant Line Routing
A08281
General Guidelines:
1. The 38GXQ units are shipped with full charge of R--410A
refrigerant. All charges, line sizing, and capacities are based
on runs of 25ft (7.6 m). For runs over 25ft (7.6 m), consult
long line section for charge adjustments.
2. Refrigerant lines should not be buried in the ground. If it is
necessary to bury the lines, not more than 36 inches (914
mm) should be buried. Provide a minimum of 6 inch (152
mm) vertical rise to service valves to prevent refrigerant
migration.
3. Both lines must be insulated. Use a minimum of 1/2 inch
(12.7 mm) thick insulation. Closed--cell insulation is
recommended in all long--line applications.
4. Special consideration should be given to isolating
interconnecting tubing from the building structure. Isolate
the tubing so that vibration or noise is not transmitted into
the structure.
Long Line Applications:
1. A field fabricated wind baffle is recommended.
2. No change in line sizing is required.
3. Add refrigerant per table below.
ADDITIONAL CHARGE TABLE
Unit Size
Additional Charge, oz./ft
ft (m)
10 --- 25
(3.05 --- 7.62)
> 2 5 --- 6 5
(7.62 --- 19.81)
9K hp None 0.48
12K hp
4. Reduction in capacity due to long lines can be calculated
from the chart below.
CAPACITY LOSS
Capacity, % Loss
Line Length, ft (m)
Cooling: 25
(7.62)
45
(13.7)
65
(19.8)
9&12KBTU/Hmodels 0% 2% 5%
Heating:
9&12KBTU/Hmodels 0% 7% 11%
SYSTEM EVACUATION AND
CHARGING
UNIT DAMAGE HAZARD
Failure to follow this caution may result in equipment
damage or improper operation.
Never use the system compressor as a vacuum pump.
CAUTION
!
Refrigerant tubes and indoor coil should be evacuated using the
recommended deep vacuum method of 500 microns. The alternate
triple evacuation method may be used if the procedure outlined
below is followed. Always break a vacuum with dry nitrogen.
SYSTEM VACUUM AND CHARGE
Using Vacuum Pump
1. Completely tighten flare nuts A, B, C, D, connect manifold
gage charge hose to a charge port of the low side service
valve. (See Fig. 15.)
2. Connect charge hose to vacuum pump.
3. Fully open the low side of manifold gage. (See Fig. 16)
4. Start vacuum pump
5. Evacuate using either deep vacuum or triple evacuation
method.
6. After evacuation is complete, fully close the low side of
manifold gage and stop operation of vacuum pump.
7. The factory charge contained in the outdoor unit is good for
up to 25 ft. (8 m) of line length. For refrigerant lines longer
than 25 ft (8 m), add 0.1 oz. per foot of extra piping up to
the maximum allowable length.
8. Disconnect charge hose from charge connection of the low
side service valve.
9. Fully open service valves B and A.
10. Securely tighten caps of service valves.
Outdoor Unit Indoor Uni
t
Refrigerant
Service Valve
Low Side
High Side
A
B
C
D
A07360
Fig. 12 – Service Valve
Manifold Gage
500 microns
Low side valve
High side valve
Charge hose
Charge hose
Vacuum pump
Low side valve
A07361
Fig. 13 – Manifold
38/40GXC(Q)

12
SYSTEM SAFETIES
Safety CODE POSSIBLE CAUSE
3MinuteTimeDelay --- ---
Freeze Protection, Indoor Coil E2 Low Refrigerant Charge, Blocked Indoor Air Flow, or Dirty Air Filter
High Compressor Discharge Temperature E4 Low Refrigerant Charge, or Blocked Capillary
Low Voltage Protection E5 Low Voltage
High Condensing Temperature H3 High Ambient Temperature, or Loss of Condenser Airflow
Compressor Over Current Protection H4 High Ambient Temperature, or Loss of Condenser Airflow
IPM Module Protection H5 Loss of Cooling to Heat Sink, High Ambient, Low Voltage, or Bad Connections
CONTROL SYSTEM
The 53GXC(Q) units are equipped with microprocessors in the
indoor and outdoor units. They perform the following two
functions:
1. Provide safety for the system
2. Control the system and provide optimum levels of comfort
and efficiency.
3MinuteTimeDelay
In order to protect the compressor, there is a 3 minute delay on
break even if the control is calling for heating or cooling.
Indoor Coil Freeze Protection
When the unit is running in the COOL or DRY MODE, the indoor
coil can freeze due to any of the following:
SLow system charge
SReduced indoor airflow
SRestricted refrigerant flow
SLow ambient temperature (outdoor)
SLow load (indoor)
The indoor coil thermistor monitors the coil temperature
continuously. Any time the coil temperature drops below 30.2_F
(--1_C), the compressor and the outdoor fan (30 seconds later) will
be switched off until the coil temperature rises above 42.8_F(6_C)
and the compressor was off for a minimum of 3 minutes.
Compressor
Outdoor Fan
Indoor Fan
30.2 ° F 42.8° F
30 S
≥3 min
A09346
Fig. 14 – Coil Freeze Protection
High Compressor Discharge Temperature
The compressor discharge temperature can be high due to any of
the following:
SLow refrigerant charge
SBlocked capillary
The compressor discharge line thermistor continuously monitors
the temperature and communicates with the microprocessor.
Depending on the temperature measured, the compressor will be
allowed to increase the frequency to meet the load or is forced to
run the current or reduced frequency. If the temperature gets
excessively high, the compressor will be de--energized as shown
below:
Stop Compressor
Reduce Comp. Freq.
No Freq. Increase
208.4 217.4 230 ° F
A09347
Fig. 15 – Compressor Gas Discharge Temperature Protection
When the compressor discharge temperature drops below 194F,
the unit will resume normal operations.
Low Voltage Protection
If the incoming voltage is below the minimum allowed, E5 will be
displayed on the front panel of the indoor unit.
Condenser High Temperature Protection
Condenser high temperature can occur due to any of the following
conditions:
SHigh outdoor ambient
SOutdoor fan blocked
SOutdoor coil blocked
The outdoor coil thermistor continuously monitors the temperature
and communicates with the microprocessor. Depending on the
temperature measured, the compressor will be allowed to increase
the frequency if needed to meet the load or is forced to run at the
current or reduced frequency. If the temperature gets excessively
high the compressor will be de--energized as shown below:
Stop Compressor
Reduce Comp. Freq.
No Freq. Increase
133 136.4 143.6 ° F
A09348
Fig. 16 – High Temperature Protection
When the outdoor coil temperature drops to 123.8F, the unit will
resume normal operations.
NOTE: In heating the indoor fan is de--energized 60 seconds after
the compressor is de--energized.
38/40GXC(Q)

13
Compressor Over Current Protection
Over current protection can result due to any of the following:
SThe ambient temperature is too high
SLocked rotor on the compressor
SBlockage in the refrigeration circuit (capillary tubes for
example)
SOutdoor air is blocked or restricted
The compressor current is monitored continuously. Based on the
amp draw measured, the microprocessor will allow the compressor
to increase frequency, maintain frequency, drop frequency, and
eventually de--energized the compressor if excessive amps are
experienced.
IIM
Outdoor Fan
Indoor Fan
Frequency
Compressor
Outdoor Fan
Indoor Fan
Frequency
Compressor
IDIO II
DIO
109IO
98ID
87IM
76II
12K9KCurrent
109IO
98ID
87IM
76II
12K9KCurrent
A09349
Fig. 17 – Overcurrent Protection
IPM Module Protection
This can be caused by any of the following:
SLoss of cooling to the heat sink
SHigh ambient temperatures
SLow voltage
SLoose screws fastening the board to the heat sink
When this occurs, H5 is displayed on the LED display on the front
panel of the indoor unit.
SEQUENCE OF OPERATION
Interface
A wireless remote control, supplied with the unit, is the interface
between the fan coil and the user. The wireless remote control has
the following characteristics:
SDedicated controllers for _Cor_F. Each indoor units
comes with two remotes that are clearly labeled for the
appropriate temperature scale.
SThe remote control range is from 61_F (16.1_C)to 86_F
(30_C).
SThe same remote is used for both cooling only and heat
pump units
SThe wireless remote control range is 25 ft (7.6 m).
SThe same remote can be used to control more than one
unit.
SIf the remote control is lost, damaged, or the batteries are
exhausted, the system can be operated using the manual
button located under the front panel
MODES OF OPERATION
The units have five main operating modes:
1. Fan only
2. Cooling
3. Heating (heat pump only)
4. Auto
5. Dry (Dehumidification)
The units also have the manual mode that allows the unit to be
operated without the remote control.
Fan Only Mode
In this mode, the system circulates the room air without changing
the room air temperature.
Cooling Mode
In this mode, the system cools and dries the room air with the fan
running continuously, either at a selected fan speed or Auto fan
speed. The fan runs even when the compressor cycles off. This
feature enhances room comfort and efficiency of the system.
Compressor, Outdoor Fan Operations, and Indoor fan
Operation
As shown below, the compressor and outdoor fan motor cycle on
and off based on the conditions of the set point and the room
temperature. The indoor fan runs continuously.
Compressor
Outdoor Fan
Indoor Fan
T
S
T
S
-3.6°F
T
S
+ 1.8°F
T
amb
≤T
S
-3.6°F T
amb
≥T
S
+1.8 °F
30S 30S
≥ 3 min
Compressor
matches load
T
S
T
S
-3.6°F
T
S
+ 1.8°F
T
amb
≤T
S
-3.6°F T
amb
≥T
S
+1.8 °F
30S 30S
≥ 3 min
A09249
Fig. 18 – Cooling Mode
Indoor Fan Operation -- Cooling
When in cooling mode, the fan runs continuously either at the
chosen set speed, or in Auto mode, where the speed is determined
by the microprocessor based on the difference between the room
temperature and the temperature set point as shown below:
Low
Medium
High
T
S
T
S
+ 3.6°FT
S
T
S
+ 3.6°F
A09250
Fig. 19 – Auto Fan -- Cool Only Mode
38/40GXC(Q)

14
Heating Mode
In this mode, the system heats the room air with the indoor fan
running at either the selected speed or on Auto. As the cooling
mode, the indoor fan will run continuously unless interrupted by
the cold blow algorithm. This algorithm will not allow the fan to
run if the indoor coil temperature drops below a preset value.
Compressor and fan operation
As shown below, the compressor and outdoor fan cycle on and off
based on the actual room temperature versus the set point. The
outdoor fan is de--energized 30 seconds after the compressor is
de--energized. The reversing valve is energized in heating and will
stay energized for 2 minutes after the compressor is de--energized.
The reversing valve is energized 2 seconds before the compressor
is energized.
Compressor
Outdoor Fan
Indoor Fan
Reversing Valve
T
S
+ 3.6°F
T
S
+ 9°F
T
S
+ 9°F
T
S
+ 3.6°F
30 S
≥ 3 minutes
2 S
Compressor
matches load
Cold Blow
prevention
2 minutes
A09252
Fig. 20 – Heat Mode
Indoor Fan Operation – Heating
When in heating mode, as long as the coil temperature is above the
threshold for cold blow prevention, the fan runs continuously
either at the chosen set speed, or in Auto mode, where the speed is
determined by the microprocessor based on the difference between
the room temperature and the temperature set point as shown
below:
T
S
+ 5.4°F
Medium
Low
High
T
S
+ 1.8°F
A09254
Fig. 21 – Auto Fan -- Heat Mode
Cold Blow Prevention
This function prevents the cold air from blowing into a space when
in heat mode. When there is a demand for heating one of the
following conditions occurs:
SIf the indoor coil temperature is < 106_F (41.1_C) and
the room temperature is < 75_F (23.4_C), there will be a
3 minute time delay before the indoor fan runs at low
speed for 5 minutes.
SIf the indoor coil temperature is ≥106_F (41.1_C) and
the room temperature is ≥75_F (23.4_C, the indoor fan
will run at low speed for 1 minute.
After one of the above steps occur, the indoor fan speed will be
determined as shown below:
Low
Medium
High
User selected
100.4 °F 109.4 °F
A09354
Fig. 22 – Cold Blow Prevention
Defrost
Defrost is controlled by the microprocessor and will occur if the
unit operated in the heating mode for at least 45 minutes and any of
the conditions below lasted for more than 3 minutes.
3223 41 °F
Outdoor Temperature
10.4
14
21.2
28.4
Coil Temperature
3223 41 °F
A09355
Fig. 23 – Defrost
The defrost cycle will terminate 12 minutes after the initiation of
the defrost cycle or when the coil temperature is ≥50_F(10_C).
The defrost algorithm is shown below:
Defrost Initiated Defrost Terminated
Indoor Fan
Outdoor Fan
Reversing Valve
Compressor
75 S
12 min or tube
temp ≥ 50°F
25 Hz
Cold Blow
Prevention
A09256
Fig. 24 – Defrost (continued)
38/40GXC(Q)

15
AUTO MODE
When the Auto setting is selected, at startup the unit will run in
cooling, fan only, or heating based on the room temperature at
shown below.
64.4
68
73.4
77
Fan
Cooling
Heating
At Startup
Room Temperature
°F
A09357
Fig. 25 – AUTO Mode
After startup and if the unit is running in cooling, the compressor
will be de--energized when the room temperature is 73.4_F(23_C).
If the unit was running in heating, the compressor will be
de--energized when the room temperature is 73.4_F(23_C).
There is a 6 minute time delay before modes are switched.
SLEEP MODE
Additional energy savings can be realized by selecting the Sleep
mode. When the sleep setting is selected, the temperature set point
is adjusted automatically as shown below:
Cooling
Heating
1 HR 2 HR
TS
TS+3.6°F
TS+1.8°F
TS-1.8°F
TS-3.6°F
A09258
Fig. 26 – SLEEP Mode
38/40GXC(Q)

16
TROUBLESHOOTING
This section provides the required flow charts to troubleshoot problems that may arise.
NOTE:Information required in the diagnoses can be found either on the wiring diagrams or in the appendix.
Required Tools:
The following tools are needed when diagnosing the units:
SDigital multimeter
SScrew drivers (Phillips and straight head)
SNeedle--nose pliers
Recommended Steps
1. Refer to the diagnostic hierarchy chart below and determine
the problem at hand.
2. Go to the chart listed in the diagnostic hierarchy and follow
the steps in the chart for the selected problem.
Error codes, if they occur, are displayed on the LED panel on the front cover of the unit. In addition, some of the same errors are displayed
by flashing LEDs on the outdoor board. If possible, always check the diaganostic codes displayed on the indoor unit first.
For problems requiring measurements at the control boards:
1. Always disconnect the main power.
2. When possible check the outdoor board first.
3. Start by removing the outdoor unit top cover.
4. Reconnect the main power
5. Probe the outdoor board inputs and outputs with a digital
multi--meter referring to the wiring diagrams and
input/output charts found in the appendix.
6. Connect the red probe to hot signal and the black probe to
the ground or negative.
7. Note that some of the DC voltage signals are pulse will give
continuously variable readings.
8. If it is necessary to check the indoor unit board you must
start by disconnecting the main power.
9. Next remove the front cover of the unit and then control
box cover.
10. Carefully remove the indoor board from the control box,
place it face up on a plastic surface (not metal).
11. Reconnect the main power and repeat steps 5,6, and 7.
12. Disconnect main power before reinstalling board to avoid
shock hazard and board damage.
For problems requiring pressure measurements:
1. Connect the low pressure gauge to the gauge connection
port on the suction service valve
2. Set compressor speed using the system remote control as
follows:
COOLING – Select a set point of 66_F and push the sleep
button 4 times
HEATING – Select a set point of 84_F and push the sleep
button 4 times
3. With the system operating at steady state conditions, make
the following measurements:
a. Outdoor ambient temperature
b. Compressor discharge temperature as close to the
compressor as possible
c. Suction pressure
4. Refer to the Appendix and select a suction pressure and
discharge temperature range based on the outdoor ambient
temperature for either cooling or heating. Compare the
measured pressure and temperature to the values in the chart
to determine if the operating pressures and temperatures of
the systems are normal or not.
Unit has a problem
Unit displays a
diagnostic code
Unit not running and
no diagnostic code
Unit running but not
optimally
Refer to page ---, identify
error code and use
appropriate diagnostic chart
Go to chart # 8 Go to chart # 9 &10
Unit has a problem
Unit displays a
diagnostic code
Unit not running and
no diagnostic code
Unit running but not
optimally
Refer to page ---, identify
error code and use
appropriate diagnostic chart
Go to chart # 8 Go to chart # 9 &10
A09359
Fig. 27 – Diagnostic Hierarchy
38/40GXC(Q)

17
DIAGNOSTIC CHARTS
Weigh in charge.
Yes
No
Replace thermistor
Connect low side gauge at
suction service valve.
Measure discharge temp.*
Indoor fan motor
running?
Check motor
Chart
No
Yes
No Check for leaks.
Reclaim charge and fix
leak.
Yes
Clean indoor coil and
filter. Problem fixed?
No
Yes
Problem solved
Check indoor coil
temperature thermistor .
Chart 4, ok?
Replace indoor board. Weigh in charge.
Yes
No
Replace thermistor
Connect low side gauge at
suction service valve.
Measure discharge temp.*
Indoor fan motor
running?
Check motor
Chart
No
Yes
No Check for leaks.
Reclaim charge and fix
leak.
Yes
Clean indoor coil and
filter. Problem fixed?
No
Yes
Problem solved
Check indoor coil
temperature thermistor .
Chart 4, ok?
Replace indoor board. Yes
No
Replace thermistor
Connect low side gauge at
suction service valve.
Measure discharge temp.*
Indoor fan motor
running?
Check motor
Chart
No
Yes
No Check for leaks.
Reclaim charge and fix
leak.
Yes
Clean indoor coil and
filter. Problem fixed?
No
Yes
Problem solved
Check indoor coil
temperature thermistor .
Chart 4, ok?
Replace indoor board.
A09360
Fig. 28 – Indoor Freeze Protection
Check compressor
discharge line thermistor .
Ok?
Suction and discharge
pressures low?
Check for leaks.
Reclaim charge and fix
leak.
Weigh in charge.
Check for blocked
capillary tube or a restriction
in liquid line
Ok
Yes
No
Yes
No
Yes
Connect low side gauge at
suction service valve.
Measure discharge temp.*
No Replace thermistor
Yes
High head, low suction?
Restriction in refrigeration
circuit.
Yes
Check compressor
discharge line thermistor .
Ok?
Suction and discharge
pressures low?
Check for leaks.
Reclaim charge and fix
leak.
Weigh in charge.
Check for blocked
capillary tube or a restriction
in liquid line
Ok
Yes
No
Yes
No
Yes
Connect low side gauge at
suction service valve.
Measure discharge temp.*
No Replace thermistor
Yes
High head, low suction?
Restriction in refrigeration
circuit.
Yes
A09361
Fig. 29 – High Compressor Discharge Temperature
38/40GXC(Q)

18
DIAGNOSTIC CHARTS (CONT.)
Reset main power and
restart system using remote.
Problem persists?
No further action is
required
No
Yes
Measure Volts DC on
outdoor TB between S & N.
Ok? **
Yes
Check the wires (type) and
connections between
Indoor and outdoor units *
No
Fix connection or
replace wiring
No
Yes
Replace outdoor board.
* Thermostat wires cannot be used. Wires should be connected
communication error.
** There is 3 minutes to make the measurement before the diagnostic light comes back on.
Measure Volts DC on
indoor TB between S & N.
Ok? **
No
Replace indoor board.
Recheck wiring and
connections
Notes:
Before measuring the Volts DC on outdoor TB,
disconnect the field wire on terminal S.
Before measuring the Volts DC on Indoor TB,
disconnect the field wire on terminal S.
Have the red probe of the meter on terminal S
and the black probe on terminal N. Reconnect
wiring when measurements are complete.
Reset circuit breaker. Is
problem fixed? Problem fixed
Yes
Yes
No
Reset main power and
restart system using remote.
Problem persists?
No further action is
required
No
Yes
Measure Volts DC on
outdoor TB between S & N.
Ok? **
Yes
Check the wires (type) and
connections between
Indoor and outdoor units *
No
Fix connection or
replace wiring
No
Yes
Replace outdoor board.
per connection diagrams. Failure to do that will result in a
Polarity needs to be maintained between indoor and outdoor units
Measure Volts DC on
indoor TB between S & N.
Ok? **
No
Replace indoor board.
Recheck wiring and
connections
Notes:
Before measuring the Volts DC on outdoor TB,
disconnect the field wire on terminal S.
Before measuring the Volts DC on Indoor TB,
disconnect the field wire on terminal S.
Have the red probe of the meter on terminal S
and the black probe on terminal N. Reconnect
wiring when measurements are complete.
Reset circuit breaker. Is
problem fixed? Problem fixed
Yes
Yes
No
A09362
Fig. 30 – Communication Error
Reset main power and
restart system using remote.
Problem persists?
Check sensor resistance.
Appendix A4
No further action is
required
No
Yes
Check input and output
on indoor or outdoor board.
Yes
Check sensor connector
at ID or OD board
Connection good?
No
Fix connection
Yes
No
Replace board
No Replace sensor
Double check connection,
for corrosion or high
resistance.
Yes
Reset main power and
restart system using remote.
Problem persists?
Check sensor resistance.
Appendix A4
No further action is
required
No
Yes
Check input and output
on indoor or outdoor board.
Yes
Check sensor connector
at ID or OD board
Connection good?
No
Fix connection
Yes
No
Replace board
No Replace sensor
Double check connection,
for corrosion or high
resistance.
Yes
A09363
Fig. 31 – Temperature Sensor
38/40GXC(Q)

19
DIAGNOSTIC CHARTS (CONT.)
Is unit running in outdoor
ambient higher than
110 °F?
Beyond operating range
Outdoor coil clean?
Clean coil.
Problem persists? Problem solved
Check outdoor coil
temperature thermistor .
Chart 4, ok?
Check motor for open
or short. Ok?
Check output on outdoor
board. Ok?
Replace outdoor board
Replace thermistor .
Problem persists Problem solved
Replace outdoor motor
Yes
No
No
Yes
No No
No
Yes
No
Yes
Yes
Yes
No
Is unit running in outdoor
ambient higher than
110 °F?
Beyond operating range
Outdoor coil clean?
Clean coil.
Problem persists? Problem solved
Check outdoor coil
temperature thermistor .
Chart 4, ok?
Check motor for open
or short. Ok?
Check output on outdoor
board. Ok?
Replace outdoor board
Replace thermistor .
Problem persists Problem solved
Replace outdoor motor
Yes
No
No
Yes
No No
No
Yes
No
Yes
Yes
Yes
No
A09364
Fig. 32 – High Condensing Temperature
Is unit running in outdoor
ambient higher than
110°F?
Beyond operating range
Outdoor coil clean?
Clean coil.
Problem persists? Problem solved
Check connections from
OD board. Loose, corroded,
or high resistance?
Check output on
outdoor board. Ok?
Connect low side gauge at
suction service valve.
Measure discharge temp.*
Check amp draw to
compressor? Values within
range?
Replace outdoor board
Replace compressor
Clean/repair connection
Problem persists?
Problem solved
Replace outdoor board
High head, high suction? High head, low suction?
Unit is overcharged.
Reclaim charge and weigh
in correct charge.
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
No No
No
No
Yes
Yes
No
No
Yes
Yes
Restriction in refrigeration
circuit.
Yes
Outdoor motor ok?
No
Replace motor
*Measure discharge temperature at the sensor on the discharge
tube. See Appendix A5
Is unit running in outdoor
ambient higher than
110°F?
Beyond operating range
Outdoor coil clean?
Clean coil.
Problem persists? Problem solved
Check connections from
OD board. Loose, corroded,
or high resistance?
Check output on
outdoor board. Ok?
Connect low side gauge at
suction service valve.
Measure discharge temp.*
Check amp draw to
compressor? Values within
range?
Replace outdoor board
Replace compressor
Clean/repair connection
Problem persists?
Problem solved
Replace outdoor board
High head, high suction? High head, low suction?
Unit is overcharged.
Reclaim charge and weigh
in correct charge.
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
No No
No
No
Yes
Yes
No
No
Yes
Yes
Restriction in refrigeration
circuit.
Yes
Outdoor motor ok?
No
Replace motor
*Measure discharge temperature at the sensor on the discharge
tube. See Appendix A5
A09365
Fig. 33 – Compressor Overcurrent Protection
38/40GXC(Q)

20
DIAGNOSTIC CHARTS (CONT.)
Check heat sink for
obstruction and dirt
Check if connection
is loose
Check voltage and current.
Ok? See note below **
No
Check voltage and balance
between any two phases of
U,V, and W. Ok?
* Remove screws, remove heat sink, remove thermal grease. Apply new thermal grease and reassemble.
** Check if voltage between power module P and N is too low and if current is too high. In normal conditions,
voltage between P and N should be about 370V.
Clean.
Problem fixed?
Yes
See note below *
Is problem fixed?
Yes
No
No
Measure voltage between
X15 and X9. Ok?
No
Replace capacitor.
Problem fixed?
Yes
No
No
Replace outdoor board
Replace compressor
No
Check heat sink for
obstruction and dirt
Check if connection
is loose
Check voltage and current.
Ok? See note below **
No
Check voltage and balance
between any two phases of
U,V, and W. Ok?
* Remove screws, remove heat sink, remove thermal grease. Apply new thermal grease and reassemble.
** Check if voltage between power module P and N is too low and if current is too high. In normal conditions,
voltage between P and N should be about 370V.
Clean.
Problem fixed?
Yes
See note below *
Is problem fixed?
Yes
No
No
Measure voltage between
X15 and X9. Ok?
No
Replace capacitor.
Problem fixed?
Yes
No
No
Replace outdoor board
Replace compressor
No
A09366
Fig. 34 – IPM Module Protection
Yes
Start unit using remote
control. Audible noise heard?
Unit started?
Try to start unit using auto
Function. Unit runs?
Use auto function to
shut off unit.
Problem solved
Check batteries. OK? Replace battery
Go to chart 13
Reset circuit breaker. Is unit
running?
Yes
Problem solved
Is there power to outdoor
unit?
Yes
Check input and output on
outdoor board. Ok?
Check components. Ok?
Flow charts 10 thru 12
No
Replace defective
component
Check wiring and circuit
breaker and fix
Replace outdoor board
Check fuse on indoor
board. Ok?*
Replace fuse Determine defective
component and replace
Yes
Yes
Yes
No No
No
No
No
No No
No
Yes
Yes
Replace indoor board
Check input and output on
indoor board. Ok?
Yes
Yes
Start unit using remote
control. Audible noise heard?
Unit started?
Try to start unit using auto
Function. Unit runs?
Use auto function to
shut off unit.
Problem solved
Check batteries. OK? Replace battery
Go to chart 13
Reset circuit breaker. Is unit
running?
Yes
Problem solved
Is there power to outdoor
unit?
Yes
Check input and output on
outdoor board. Ok?
Check components. Ok?
Flow charts 10 thru 12
No
Replace defective
component
Check wiring and circuit
breaker and fix
Replace outdoor board
Check fuse on indoor
board. Ok?*
Replace fuse Determine defective
component and replace
Yes
Yes
Yes
No No
No
No
No
No No
No
Yes
Yes
Replace indoor board
Check input and output on
indoor board. Ok?
Yes
A09367
Fig. 35 – Unit Not Running, No Diagnostic Code
38/40GXC(Q)