JNY Safetycare FDC User manual

© 2021 JNY Safetycare. All rights reserved FDC pendant version 1 Page 1
FDC User guide
Contents
Your Device .............................................................................................................. 2
To Turn the Device on:.............................................................................................. 2
Turn the Device off:.................................................................................................. 2
Charging the battery:................................................................................................ 2
Product Features ...................................................................................................... 3
Emergencies/ Phone Calls......................................................................................... 3
Hanging Up (button quick press) .............................................................................. 4
Receiving Calls .......................................................................................................... 4
LED Indicators........................................................................................................... 5
Testing your Device .................................................................................................. 6
Performing the Test.................................................................................................. 6
Fall Detection ........................................................................................................... 7
Useful Codes............................................................................................................. 7
Troubleshooting ....................................................................................................... 9
Limitations.............................................................................................................. 10
Safety Information ................................................................................................. 10
Legal Disclaimer...................................................................................................... 11
Warranty ................................................................................................................ 12
Return / Refund Policy - 14 Day Guarantee ............................................................ 12

© 2021 JNY Safetycare. All rights reserved FDC pendant version 1 Page 2
Your Device
Speaker  
Charging Contacts Microphone Micro USB
To Turn the Device on:
Press the Side Button for about 2 seconds until it vibrates (the side lights will also
flash). The device can be also turned on by placing it into the charging cradle.
Turn the Device off:
Press and hold the Side Button and the SOS button together at the same time until it
vibrates, and the lights turn off.
Charging the battery:
•Place the device in the charging cradle.
•Connect the Micro USB side (the smaller end) of the charging cable to the
charging cradle port (at the back of the cradle) and connect the larger end of
the USB cable to the Wall Power Adapter plug.
•The red light on the charging cradle remains lit when charging. The light dims
or disappears when fully charged.
LED Indicators

© 2021 JNY Safetycare. All rights reserved FDC pendant version 1 Page 3
Product Features
One-Touch Operation
Press the SOS button for 2-3 seconds until you feel it vibrate,
then release.
Side Button
Press until it vibrates to speed-dial one of your emergency
contacts.
Fall detection
Automatically notifies contacts if a fall is detected
Lightweight
43 grams - comfortable to carry or wear. Small size - 62 mm x
45 mm x 17 mm - compact yet powerful.
GPS Location
Shows your location to your contacts using Google Maps.
Loud
Crystal clear audio quality.
36 Hour Battery Charge
Many factors determine how long a battery will last between
charges. It is recommended to charge daily.
Waterproof (IP65)
Water may be splashed on it but it’s best to use with care
when showering.
3G
Works outside the home, anywhere with mobile reception.
Please note 3G will be turned off in early 2024.
Battery Charging
Indicator
The red light is lit up on the charging cradle when charging
properly. The red light then dims or disappears when fully
charged.
Emergencies/ Phone Calls
Press and hold the SOS button for 2-3 seconds until it vibrates and beeps. A text
saying, “I need help!” (+ Link with location) is sent to the emergency contacts all at
once.

© 2021 JNY Safetycare. All rights reserved FDC pendant version 1 Page 4
The device will call these contacts one at a time until someone answers. The
emergency contact must press ‘1’ on their phone keypad after answering or they will
be disconnected in 1 minute. The next contact will then be called.
To Speed-dial ONLY ONE emergency contact
Hold the Side Button for 2-3 seconds until the device vibrates. The green light will
start to flash rapidly to confirm the request. The User will then be connected with
the designated emergency contact. In this case, no other calls will be placed nor texts
sent to the other emergency contacts.
Hanging Up (button quick press)
If you want to end the phone call at any time, press the SOS button just once briefly
(don’t hold it down). Hanging up during an emergency sequence will prevent the FDC
Pendant from calling the other emergency contacts.
Receiving Calls
Calls can be received on your pendant from any number (unless whitelisted). It has
an auto answer feature so when called it will vibrate and ring before automatically
answering. Press SOS once briefly to hang up.

© 2021 JNY Safetycare. All rights reserved FDC pendant version 1 Page 5
LED Indicators
BLUE LIGHT WHAT IT MEANS
Blink Fast
The Battery is low when blue LED flashes.
Flashes 1 second on, 3 seconds off
No GPS Signal is being received.
Blink once every 3 seconds
A GPS Signal is received.
Steady Off
(No Blinking or Flashing)
The Device is powered off.
Steady On
The Device is charging.
GREEN LIGHT
Blink Fast
The Device is preparing to turn on.
Blink once every 3 seconds
A Cell Signal is received.

Looking for a Cell Signal.
Steady On
No Cell signal is received.
Blue LED Indicator
(Battery & GPS)
Green LED Indicator
(Cell signal)

© 2021 JNY Safetycare. All rights reserved FDC pendant version 1 Page 6
Testing your Device
BEFORE YOU TEST
The Safety Pendant has been programmed and is ready to use. Please read
the instructions to become familiar with the unit.
It is recommended to test the Pendant every month.
Performing the Test
1. Inform the emergency contacts that the unit is being tested.
2. Press and hold the emergency button for 2-3 seconds until it vibrates and
beeps.
3. Texts will be sent to all emergency contacts at once.
4. Contact #1 will be called first. After answering, confirm both parties can hear
each other.
5. The contact must press 1 on their keypad within 1 minute after answering the
call and confirming they can hear the User. This prevents the unit from
hanging up and calling the next contact.
6. Note: Failing to press 1 (e.g., if it goes to voicemail) will automatically
disconnect the call in 60 seconds.

© 2021 JNY Safetycare. All rights reserved FDC pendant version 1 Page 7
Fall Detection
Automatic Fall Detection will measure the pendant’s orientation and impact with a
surface. Generally, the device needs to drop at least 100cm then remain still for 2-3
seconds to activate. If the unit senses that the User may have fallen, it will play a
distinctive tune for a short period of time. While the tune is playing, the User may
cancel alert messages being sent.
To cancel the alarm, briefly press the SOS button.
Fall Detection is particularly useful for those prone to blackouts or epileptic seizures.
It’s easy to turn Fall Detection off or on. Refer to the Useful Codes (pg 08) or call us
and we’ll make the change for you.
It is NOT recommended to test the Fall Detection function when the device is worn. If
Fall Detection is on and you want to hear what happens when a fall alert is triggered,
hold the device just at CHEST HEIGHT over a soft surface (e.g. a carpeted area) and
drop it. The tune will then begin after a brief delay.
DO NOT throw the device.
The Fall Detection works best when the FDC pendant is worn on a lanyard.
Most of the time, when someone falls, they are not unconscious. While this may
happen, it’s always best to press the SOS button in the event of a fall to be assured
that the emergency contacts will be notified.
NOTE: Fall detection is NOT 100% accurate; false alarms may occur. It’s also
possible that a fall may not be detected.
Useful Codes
By sending the following ‘codes’ in a text message to the FDC pendant, you can make
the following changes or receive important information.
NOTE: Do not add any spaces.

© 2021 JNY Safetycare. All rights reserved FDC pendant version 1 Page 8
CODE RESPONSE
LOCATING
DEVICE
Text LOC
Click the link on the incoming text to open Google Maps and see the
user’s location.
An example return text will read:
(NAME OF UNIT)
Now or last known (referring to GPS location whether it’s current [now]
or last known)
d…
Bat: Battery %

CHECKING
DETAILED
INFORMATION
Text STATUS
This will show you all the detailed information that has been
programmed into the pendant such as, the battery %, Fall Detection
(on or off), and a wealth of other information a text will come back
showing:
A1: (phone number of emergency contact #1)
A2: (phone number of emergency contact #2) etc.
FALL DETECTION
Text fl1
OR
fl0 


A text will come back showing: Falling detection on! or Falling detection
off!
FALL DETECTION
SENSITIVITY
Text fl1,X
-9)


The number on the end can range anywhere between 1 through to 9.
Default sensitivity: 5
LOW BATTERY
Text low1
OR

notifications to contact 1

A text will come back showing:
Low battery alarm on! or
Low battery alarm off!

© 2021 JNY Safetycare. All rights reserved FDC pendant version 1 Page 9
Troubleshooting
ISSUE
COMMONLY KNOWN
CAUSES
POTENTIAL
SOLUTIONS
False SOS alert
or unwanted
activation
occurred
User accidentally pressed the
SOS button when leaning against
something, holding an object up
to the chest or was trying to turn
device off and did so incorrectly.
Shorten the length of the lanyard
so the device sits higher on the
chest.
Fall Detection
was activated
by mistake.
The pendant may trigger the fall
alert when it senses what may
have been a fall. The Fall
Detection warning sound may be
activated by accident.
If the fall detection sound is heard,
press the SOS button once quickly
to abort.
User fell but Fall
Detection did
not activate.
The FDC pendant is designed for
serious falls and the fall must
meet certain criteria. The device
may not have fallen from the
required height or fast enough or
the wearer moved immediately
afterwards.
The sensitivity of the Fall Detection
can be changed. Simply call us and
we can make any changes for you.
GPS Location is
incorrect on
Google Maps
Satellites did not locate the
device at time of activation.
User is likely indoors or in a large
building.
GPS needs to site the satellites. Try
sending the LOC code as a text to
the pendant to get a fresh reading.
The Device does
not seem to be
charging or the
charge is not
lasting very
long.
Device is not being placed in the
charging cradle properly. The red
light should be on.
The Charging Contacts are dirty
wipe with an alcohol wipe.
Standby time gradually becomes
less as the battery ages.
Ensure user is placing it correctly in
the charging cradle.
Check for dirt or cracks near the
four metal charging contact points
on the bottom of the device.
Battery may need replacing after
years of daily recharging.

© 2021 JNY Safetycare. All rights reserved FDC pendant version 1 Page 10
Limitations
This JNY Safety Care FDC pendant is reliant on the cell phone service provider’s
network coverage to make phone calls, to send SMS text messages and to transmit
information regarding GPS positioning. These services may vary between providers
and locations throughout the world. GPS location is often not available when the JNY
Safety Care FDC pendant is inside a building. Also, outdoor location performance can
sometimes deliver inaccurate coordinates if the device is unable to get a fix on a
minimum number of satellites. The accuracy of GPS positioning is determined by the
availability of unobstructed line of sight to the available satellites.
It is highly recommended that the user periodically tests their unit every 1-3 months
by pressing the SOS button. Warn contacts first. It is the user’s responsibility to
assure that their phone service provider is notified before their credit or debit card
expires or if credit needs to be added to the SIM card used in their JNY Safety Care
Pendant. Your emergency contacts should be people who are available to assist you.
Choose your contacts carefully.
Safety Information
•It is NOT RECOMMENDED to wear with the lanyard while sleeping.
•Care must be taken with the FDC pendant while showering because soap or
shampoo can infiltrate and damage the electronics. We recommend using a
JNY Safety Care Shower Bag which will eliminate the possibility that chemicals
used while bathing could disable your FDC pendant and void its Warranty.
•Switch off your FDC pendant when instructed to turn off all mobile phones on
commercial aircraft. Avoid using a damaged power cable. This may cause
overheating or a potential fire hazard. Never use any chemical or detergent to
clean the FDC pendant. This may erode its surface.
•To eliminate the risk of electric shock, do not touch the ends of the power
cable, charging plug or the metal parts on the inside of the charging cradle
with wet or damp hands.
•Avoid direct prolonged exposure to sunlight and high temperatures to negate
the potential of over-heating the battery, which may cause damage.