CEECO SSP-363-D User manual

SSP-363-D-650-541-ADI2.01-ISSUE4.0
SERVICE MANUAL
FOR
MODEL SSP-363-D
STAINLESS STEEL PANEL TELEPHONE
EQUIPPED WITH ADI2.01 FIRMWARE
Serving the Telephone Industry Since 1930
Communication Equipment 1580 NW 65th Avenue
& Engineering Company Plantation, FL 33313
Voice: 954-587-5430
Fax: [phone]

ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
2
IMPORTANT INFORMATION
FOR
CUSTOMER
Please fill in before you continue.
The following information is necessary when calling CEECO for assistance.
MODEL NUMBER
MODEL SSP-363-D EQUIPPED WITH
ADI2.01 FIRMWARE
SERIAL NUMBER
DATE MANUFACTURED
LOCATION INSTALLED
For us to better serve you, please have this information available when calling for
technical support.
CEECO
Communication Equipment & Engineering Company
1580 NW 65th Avenue
Plantation, FL 33313
[phone] Voice
[phone] Fax

ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
3
TABLE OF CONTENTS
SECTION PAGE
1.0 INTRODUCTION................................................................................................. 4
2.0 GENERAL............................................................................................................. 4
3.0 PROGRAMMING................................................................................................ 5
PROGRAMMING CONTINUED…................................................................... 6
4.0 TESTING/OPERATION ..................................................................................... 7
5.0 RECOMMENDED TOOLS AND TEST EQUIPMENT.................................. 7
6.0 INSTALLATION NOTES AND ASSEMBLY INSTRUCTIONS................... 8
7.0 TROUBLE SHOOTING GUIDE........................................................................ 9
TROUBLE SHOOTING CONTINUED…....................................................... 10
8.0 SPECIFICATIONS............................................................................................. 11
9.0 PARTS LIST ....................................................................................................... 12
10.0 FCC NOTICE..................................................................................................... 13
11.0 REPAIR AND RETURN INFORMATION..................................................... 14
12.0 WARRANTY POLICY..................................................................................... 15
12.0 WARRANTY POLICY..................................................................................... 15
13.0 DIAGRAM........................................................................................................... 16

ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
4
1.0 INTRODUCTION
The practices in this manual provide installation and maintenance information for
the Model SSP-363-D Stainless Steel Panel Telephone, equipped with ADI2.01
software.
For information not included in this manual, please call or write:
CEECO
Customer Service
1580 NW 65th Avenue
Plantation, FL 33313
[phone]
2.0 GENERAL
The CEECO Model SSP-363-D Telephone, equipped with ADI2.01 Firmware, is
a microprocessor-based coinless telephone designed to withstand abuse and
fraudulent call attempts. The phone may be programmed to automatically dial
one or two numbers (typically access numbers), of up to twenty-five digits each,
when the handset is lifted. Incoming calls are not allowed. This telephone is also
designed to deter fraudulent calling attempts. The transmitter is muted during
periods of dial tone and attempts to “flash-dial” will cause the microprocessor to
go "on hook" until the attempt has ended. It will then seize the line and dial any
programmed number(s). The steel housing is vandal resistant and the armored
cord, hearing aid compatible handset is standard.

ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
5
3.0 PROGRAMMING
3.1 Remove the stainless steel assembly from the mounting box, if purchased
together. It will be necessary to use the security tool (sold separately as
CEECO part number 301-037) to remove the security screws. Connect
the telephone’s modular cord to a DTMF test set or a working telephone
line.
3.2 Looking at the rear of the phone, connect the programming keypad to
the white connector, which is hanging freely inside the phone. This
connector attaches to seven different colored wires and has a similar end,
which is already connected to the Printed Circuit Board.
3.3 Locate the two plastic mini-jumpers on the corner of the Printed Circuit
Board and move them to the "ON" position, as depicted on the last page
of this manual. Lift the handset and wait for dial tone.
3.4 Utilizing the programming keypad, enter # 9 7 on the keypad. This will
clear all field programmable memory.
NOTE: During programming it is essential to press the keys deliberately
and slowly. Missed or partial tones will result in improper programming.
3.5 If the phone must automatically dial a number, when the handset is
lifted, enter # 1 9 on the programming keypad, followed by the desired
number of up to twenty-five (25) digits in length. Once programmed, this
number will always dial, when the handset is lifted.
EXAMPLE: Entering #1918005551212 on the programming keypad will
cause the phone to automatically dial the number 1-800-555-1212, when
the handset is lifted.
Be sure to record your number in the Location #19 Table below for
future reference.
LOCATION #19 TABLE:
__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
3.6 If the phone must automatically dial a second number, when the handset
Is lifted, enter # 2 0 on the programming keypad, followed by the desired
number of up to twenty-five (25) digits in length. In order for the phone
to dial the number stored in the #20 programming location, you must
select a “1” for Digit 1, under the #00 programming location (refer to next
section-3.7). You must also make selections for Digits 2 and 3
accordingly. Location #19 must be used in order to use Location #20.

ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
6
PROGRAMMING CONTINUED…
EXAMPLE: Entering #2019545875430 on the programming keypad will
cause the phone to automatically dial the number 1-954-587-5430, when
the handset is lifted.
Be sure to record your number in the Location #20 Table below for
future reference.
LOCATION #20 TABLE:
__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
SCENARIO: Location #19 might be programmed to dial “9” for an
outside line. Location #20 might be programmed to dial 1-800-555-1212,
after the outside line is established. The programming sequence would be
#199#2018005551212, which is entered on the programming keypad.
3.7 Enter # 0 0 on the keypad. This accesses the telephone options
programming location. Now enter three digits, which you will select
from the options below, to customize the phone for the particular
installation.
Digit 1
0 Do not dial the number in location #20.
1 Dial the number in location #20.
Digit 2
0 Wait for dial tone before dialing the number in location #20.
1 Wait for 1-9 seconds (depending on digit 3 below) before dialing
number in location #20.
Digit 3
1-9 Number of seconds to wait before dialing number in location #20.
Be sure to record your selections in the OPTIONS TABLE below for
future reference:
OPTIONS TABLE: # 0 0 __ __ __
3.8 Programming is now completed. Hang up the phone and return the two
plastic mini-jumpers to the “OFF” position as depicted on the last page
of this manual. The phone is now ready for Testing/Operation.

ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
7
4.0 TESTING/OPERATION
4.1 With the phone connected to a working phone line or a DTMF test set, lift
the handset. The telephone will wait for dial tone. When dial tone is
detected any number programmed as the first auto dial number (memory
location #19) will be dialed. The handset transmitter should be muted
(off) until dialing is complete. If the intended number does not dial out,
repeat sections 3.3, 3.5, and 3.8 only. If this does not solve the problem,
refer to section 10.2 please.
4.2 If there is a second number to auto dial (memory location #20), the phone
will either wait for the return of dial tone or wait the appropriate time
(depending on the programming selected under Location #00 Digit 2 and
Digit 3) and dial that second number. Remember that Digit 1, under
Location #00 must be set to “1” for Location #20 to be enabled. If the
second number does not dial out, repeat sections 3.3, 3.5, 3.6, 3.7 and 3.8.
If this does not solve the problem, please refer to section 10.2.
4.3 Normal phone operation should follow. Have the called party hang up.
Wait for the central office equipment to time out and return dial tone.
Shortly after dial tone is received, three tones should be heard. The phone
will open the line and remain in this condition until the handset is placed
on hook. The handset transmitter and receiver will be disabled during this
period.
4.4 Attempt to "hookswitch dial" by tapping quickly on the hookswitch. The
telephone should hang up, seize the telephone line and dial the
programmed auto dial number(s), when dial tone is received again.
5.0 RECOMMENDED TOOLS AND TEST EQUIPMENT
DTMF Test Set Security Tool 301-037
1/4" Nut Driver *The security tool is for a standard 5/32
5/16" Nut Driver button-head screw generally used on the
Volt/Ohm Meter framework of telephone booth
Flat Blade Screw Driver

ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
8
6.0 INSTALLATION NOTES AND ASSEMBLY INSTRUCTIONS
NOTE: Be sure to avoid touching the circuit boards with metal objects, as this
may cause damage.
6.1 Using a 301-037 security tool (sold separately), loosen and remove the
security screw.
6.2 Separate the cover assembly from the backplate assembly by pulling the
bottom forward and pushing up.
6.3 The backplate assembly may be installed on any standard backboard or
suitable vertical surface. Four mounting holes are provided.
6.4 Run the inside station wire through the backplate assembly and terminate
on to the RJ11C terminal block on the backplate.
6.5 The use of a gas tube station protector is recommended. The station
ground should not exceed 50 ohms.
6.6 Plug the modular line cord from the cover assembly into the RJ11C
terminal block.
6.7 Dress the line cable away from the security screw and install the cover
assembly by inserting the tabs into the slots on top of the backplate.
6.8 Secure the cover assembly by tightening the security screw.
*****WARNING*****
A. Never install telephone wiring during a lightning storm.
B. Never install telephone jacks in wet locations unless the jack
is specifically designed for wet locations.
C. Never touch uninsulated telephone wires or terminals unless
the telephone line has been disconnected at the network
interface.
D. Use caution when installing or modifying telephone lines.

ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
9
7.0 TROUBLE SHOOTING GUIDE
Always visually check the phone for loose or shorted wires, damaged terminals,
or damaged parts.
PROBLEM: NO DIAL TONE AND/OR MCRK-2 CARD DOES NOT
FUNCTION
POSSIBLE CAUSE:
LINE CORD
RJ11C CONNECTOR
MCRK-2 CARD
NETWORK
NETWORK CABLE ASSY.
HOOKSWITCH CABLE ASSY.
HOOKSWITCH ASSY.
MICROPROCESSOR
HANDSET
PROBLEM: DIAL TONE IS DISTORTED
POSSIBLE CAUSE:
NETWORK CABLE ASSY.
HOOKSWITCH CABLE ASSY.
HOOKSWITCH ASSY.
MCRK-2 CARD
NETWORK
HANDSET
PROBLEM: TRANSMITTER DOES NOT TURN ON
POSSIBLE CAUSE:
HANDSET
MCRK-2 CARD
NETWORK CABLE ASSY
NETWORK
PROBLEM: TRANSMITTER DOES NOT TURN ON FOR INCOMING
CALLS
POSSIBLE CAUSE:
PHONE NOT PROGRAMMED TO ALLOW INCOMING CALLS.
MCRK-2 CARD

ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
10
TROUBLE SHOOTING CONTINUED…
PROBLEM: KEYPAD DOES NOT OPERATE PROPERLY
POSSIBLE CAUSE:
KEYPAD CABLE ASSY.
KEYPAD
MCRK-2 CARD
PROBLEM: LOSES MEMORY CONTENTS AFTER EXTENDED PERIODS
OF NO USE.
POSSIBLE CAUSE:
LITHIUM BATTERY
PROBLEM: PHONE CANNOT BE PROGRAMMED
POSSIBLE CAUSE:
MEMORY CHIP
MCRK-2 CARD
KEYPAD
KEYPAD CABLE ASSY.
PROBLEM: RINGER DOES NOT OPERATE
POSSIBLE CAUSE:
RINGER
NETWORK

ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
11
8.0 SPECIFICATIONS
INPUT POWER: C.O. Line powered
LOOP CURRENT: 23ma minimum
IMPEDANCE: 600 ohms
SIGNALING: DTMF, 70ms tone, 50ms spacing
OUTPUT: -10.0 to -12.0dbm
HEARING AID
COMPATIBLE: Meets EIA standards
ENVIRONMENTAL: Temperature 0oC to 50oC
Humidity 20%-90% non condensating.
PROGRAMMING: Via DTMF keypad.
TELEPHONE PANEL: Brushed 16 ga. Stainless Steel
DIMENSIONS: 10.12" Wide x 13.12" High x 2.75" Deep
MOUNTING: Vertical surface mount
MEMORY RETENTION: Lithium Battery –Long Life
FCC REGISTRATION: BW88T7-13823-TE-T
UL LISTED NO.: 6OF5
RINGER EQUIVALENCE: 0.8A
TYPE JACK: RJ11C

ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
12
9.0 PARTS LIST
PART NUMBER DESCRIPTION
301-004 Handset with armored cord
301-005 Ferrule
301-009 Network
301-588 Hookswitch cradle
301-581 Tongue and bracket assembly
301-018 30" Modular cord
301-051 Modular jack
301-052 Grommet
11020 Stainless steel panel
11025 Apparatus box
321-016 1/4"x20"x3/4" security screw
650-521 MCRK-2 Board
650-570 Network cable
705-110 Chrome keypad - alphanumeric
700-008 Keypad cable
Accessories:
301-037 Security tool
705-113 Chrome keypad

ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
13
10.0 FCC NOTICE
10.1 FCC REGISTRATION AND REPAIR INFORMATION
Your new telephone has been registered with the Federal Communication
Commission (FCC) in accordance with Part 68. The FCC requires that
you be advised of certain requirements involving the use of this telephone.
10.2 CONNECTION WITH THE NATIONWIDE TELEPHONE NETWORK
The FCC requires that you connect this telephone to the Nationwide
Telephone Network through a registered jack provided by the Telephone
Company in your area. This jack is a modular outlet, which you can order
from your local telephone company.
10.3 NOTIFICATION TO THE TELEPHONE COMPANY
Before connecting this telephone, the FCC requires that you notify your
local telephone company business office. The number is in the front of
your phone book.
Tell them:
The "line" to which you will connect the telephone (that is, your phone
number) and the telephone's FCC registration number and ringer
equivalence number. These numbers are listed in section 9.00.
The FCC further requires that you notify your local telephone company
when permanently disconnecting this telephone.

ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
14
11.0 REPAIR AND RETURN INFORMATION
11.1 WARRANTY REPAIR
Any device returned requiring warranty service, repair or credit must be
accompanied with a "Return Material Authorization" (RMA) Form. It
must include: RMA Number, return shipping instructions., original
purchase order number, serial number and special marking instructions. A
tag with the trouble observed must be attached to the defective unit. This
information must be inside the shipping container.
11.2 DIRECT ALL INQUIRES TO:
CEECO
Repair Department
1580 NW 65th Avenue
Plantation, FL 33313
[phone]
11.3 NON-WARRANTY REPAIR:
CEECO will repair equipment out of warranty for a set charge plus parts.
The customer must pay the shipping costs both directions.
11.4 RETURN FOR CREDIT:
Material may be returned for credit only with prior approval. Material
authorized for return is subject to a 15% restocking charge based on the
manufacturer’s list price. Return RMA must be requested no later than 30
days after original shipment.

ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
15
12.0 WARRANTY POLICY
12.1 GENERAL
CEECO guarantees its products to be free from defects in material and
workmanship for a period of 365 days from the date of original purchase.
CEECO's obligation under this warranty is limited to repair or
Replacement of any part found to be defective by CEECO.
UNDER NO CIRCUMSTANCES shall CEECO be liable for loss,
damage, cost of repair or consequential damages of any kind, which have
been caused by neglect, abuse or improper operation of equipment.
CEECO will repair or replace any unit during this period if found to be
defective for reasons other than abuse and improper use or improper
installation. It is the buyer’s responsibility to return the defective unit to
the factory. CEECO will then repair or replace any defective parts and
return them to the buyer free of charge.
12.2 PRINTED CIRCUIT BOARDS
Printed circuit boards should not be repaired in the field. If a unit is found
to be faulty, replace it with another unit and return the faulty unit to
CEECO for repair. Modifications by any one other than CEECO will void
the warranty.

ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
16
13.0 DIAGRAM
When programming is
completed, move the
mini jumpers to the
OFF position.
NOTE:
Do not leave the mini jumpers in the ON
position, this will decrease battery life.
MOVE THE MINI JUMPERS TO THE
ON POSITION BEFORE GOING
OFF-HOOK.
Locate the mini
jumpers on the corner
of the PCB.
ON
OFF
ON
OFF
ON
OFF