CEL-FI PRIME X User manual

Troubleshooting
Copyright © 2016 by Nextivity, Inc, U.S. Patents pending. All rights reserved. The
Nextivity and Cel-Fi logos are registered trademarks of Nextivity Inc. All other
trademarks or registered trademarks listed belong to their respective owners.
Designed by Nextivity Inc in California. qsg_PRIMEX-16-1109
LED ACTIVITY TRY
No power Check that the cable between the
Smart Signal Booster and Power
Supply is installed properly (should
be nger-tight and not cross-
threaded).
Make sure the Power Supply is
plugged into a working outlet.
Possible:
• Setup in progress
• Maintenance Cycle in progress
• Software Update in progress
Wait until action completes. May
take up to 30 minutes depending
on cellular service quality.
• Setup has completed
and Cel-Fi is boosting!
Nothing to do. Cel-Fi is operating
normally.
• Phone service is bad.
• Setup has completed
but cell phone is not
seeing better signal.
Restart phone, and make sure Data
and 3G/4G services are enabled in
the phone setup menu.
If this does not work, our phone and
booster may not be compatible.
Contact your Operator to discuss
phone—network compatibility.
The following conditions will
cause the STATUS INDICATOR
to blink:
(E1 error) No Signal
(E5 error) Registration Required
(E7 error) Disabled by the
Network
(E8 error) Incoming Signal Too
Strong
Too Close—The Prime X Smart
Signal Booster and the Service
Antenna are too close together.
The WAVE App will specify the
error number.
Move the Smart Signal Booster
to a new location with a stronger
cellular signal, and restart unit by
unplugging the Power Supply, and
plugging it back in.
Ensure sufcient separation/
isolation between Smart Signal
Booster and Service antenna.
Relocate either as needed.
If your Operator requires device
registration, please follow the
instructions included with the
Cel-Fi PRIME.
The following conditions will
cause the STATUS INDICATOR
to display solid red.
(E4 error) Overheating
(E6 error) Hardware error
(E12 error) Self test failed
The WAVE App will specify the
error number.
A restart (unplug, and plug back in)
may clear the error.
If the system has overheated, it will
restart automatically when it cools.
Moving the Smart Signal Booster
to a cooler location may help, if
overheating is an issue.
Use the WAVE App to reload
system software.
If none of the above solves the
problem, contact your supplier or
Operator Customer Support.
For more information about WAVE, and software,
go to: www.cel-.com/wave
Flashing
Blue Light
No Light
Flashing
Red Light
Solid
Blue Light
Solid
Red Light
Quick Start Guide
• Quick Start Guide • Smart Signal Booster
• Bias Tee • Power Supply • Mounting Equipment
Box Contents:
The Smart Signal Booster should be mounted to the wall in
the location with the strongest signal.
Smart Signal Booster
Service Antenna
(not included)
Connection Cable
(cable not included)
Connection Cable
(cable not included) AC Power
Adaptor
(included)
Bias Tee
Cel-Fi PRIME X
with Bias Tee

1) The distance between the Bias Tee and the Cel-Fi
PRIME X depends on the type of coax cable used.
2) The maximum DC resistance between the Bias Tee
and the PRIME X is 2.4 ohm. For some standard
cables this translates to:
LMR100 – 8m
LMR200 – 30m
LMR240 – 42m
3) Make sure the supplied power supply has enough
cable to reach the BIAS TEE, and meets the install
criteria
1 5
Determine best source for Donor
signal Mount the system
3Determine location for AC power
source and Bias Tee
4Determine location of the Service
antenna (where coverage is needed)
Dashboard:
The state of your Cel-Fi environment.
Advanced:
Get a real-time technical overview of
the installation of your Smart Signal
Booster.
Booster Updates:
Keep your Cel-Fi PRIME X software
up-to-date.
Cel-Fi WAVE is an app available on both smartphones and desktop
computers that allows users to interact with Cel-Fi, to access advanced
and supplementary features, and to assist with troubleshooting.
2Based on Donor signal location,
determine where the Cel-Fi PRIME X
will be mounted Flat Wall
TAPE
OR
SCREWS
Corner Wall
TAPE
OR
SCREWS
Get More from Cel-Fi WAVE
Go to: www.cel-.com/wave
1) The total RF cable loss between the Cel-Fi PRIME X
and the server antenna must not exceed 14dB.
2) For some standard cables this translates to a total
cable length of:
LMR100 – 12m
LMR200 – 28m
LMR240 – 39m
3) The total cable length equals (1) the cable length
between the Bias Tee and (2) the Cel-Fi PRIME X
plus the cable length between the Bias Tee and the
Service antenna.
The mounting bracket for the Smart Signal Booster can
be installed either on a at surface or in a corner. Use
either the supplied double sided tape or screw kit (you
don’t need to use both). Attach the Smart Signal Booster
to the mounting bracket. The unit MUST BE vertically
upright for the antennas to work properly. Mounting
the unit horizontally could result in poor performance.
Use your phone to nd the best cellular signal. Keep
in mind that RF coax cable will need to run from the
PRIME X signal source, to the Bias Tee, and from the
Bias Tee to the Service Antenna (where you will improve
coverage).
When selecting a mounting location, it’s best to chose a
location that is protected from the elements, like direct
sun and rain.
Donor Signal Coax Cable
Coax Cable
PRIME X
Smart Signal Booster
(Donor)
AC Power
Service Antenna
COVERAGE AREA
WITHIN BUILDING STRUCTURE
PRIME X
BIAS TEE
Watch the easy setup video at www.cel-.com/support