CertaUPS C400R-010-B User manual

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C400R 1-3 kVA
Rack/Tower
1000-3000VA
Installation/Manual
Service and support
WWW.CERTAUPS.COM
[email protected]
T: [phone]

1. Safety and EMC Instructions............................................................1
1.1 Installation .................................................................................1
1.1.1 Inspection of unit..........................................................................2
1.1.3 UPS Setup......................................................................................2
1.2 Operation...................................................................................8
1.3 Maintenance, servicing and faults.............................................9
1.3.1 UPS and battery care ....................................................................9
1.3.2 Storing the UPS and batteries.....................................................10
1.3.3 Time to replace batteries............................................................10
1.4 Transport..................................................................................12
1.5 Storage .....................................................................................12
1.6 Standards .................................................................................13
2. Description of commonly used symbols........................................14
3. Introduction...................................................................................15
4. Connection.....................................................................................15
4.1 Inspection.................................................................................16
4.2 Connection...............................................................................16
UPS input connection ..........................................................................16
UPS output connection........................................................................16
4.3 Battery charge..........................................................................17

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4.4 Operation procedure of external battery................................18
5. Operation.......................................................................................19
5.1 Display panel............................................................................19
5.2 Operating mode.......................................................................22
Fig. 5-4 Battery mode ..........................................................................22
Fig. 5-7 HE mode..................................................................................24
Fig. 5-8 Converter mode ......................................................................25
Fig. 5-9 Warning...................................................................................25
Fig. 5-11 Overload................................................................................26
Fig. 5-12 Battery test............................................................................27
5.3 Turning the UPS on and off......................................................27
5.4 LCD operation ..........................................................................29
6. Special function .............................................................................37
6.1 HE function...............................................................................37
6.2 Converter function...................................................................38
7. Trouble shooting............................................................................38
8. Maintenance..................................................................................40
8.1 Operation.................................................................................40
8.2 Storage .....................................................................................40

8.3 Battery replacement................................................................41
9. Technical data................................................................................41
9.1 Electrical specifications............................................................41
9.2 Operating environment ...........................................................42
9.3 Typical backup time (Typical values at 25°C)...........................42
9.4 Dimensions and weights ..........................................................42
10. Communication port....................................................................43
10.1 RS-232 and USB communication ports ..................................43
10.2 RS-232 port ............................................................................44
10.3 USB port .................................................................................44
10.4 Installing an optional Network Management Card (NMC)....44
10.5 Dry contact port.....................................................................45
11. Software.......................................................................................47
Free Software Download –WinPower ..........................................47
12. Configuring UPS for EBM Numbers .............................................48
Appendix: Rear panel.........................................................................49

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1. Safety and EMC Instructions
Please carefully read the following user manual and safety
instructions before installing and using the UPS
1.1 Installation
See installation instructions before connecting to the input supply.
Condensation may occur if the UPS is moved directly from a cold to a warm
environment. The UPS must be absolutely dry before being installed. Please allow
an acclimatisation time of at least two hours.
Do not install the UPS near water or in damp environment.
Do not install the UPS where it would be exposed to direct sunlight or near other
heat sources.
Do not connect appliances or items of equipment which would overload the UPS
(e.g. laser printers, etc.) to the UPS output.
Place cables in such a way that no one can step on or trip over them.
Use a reliable earth source.
The external battery source must be earthed.
Only connect the UPS to an earthed shockproof outlet socket.
The building outlet connection must be easily accessible to disconnect from the
UPS.
When installing the UPS check that the sum of the leakage current of the UPS and
the connected load does not exceed 3.5mA.
Do not block ventilation openings in the UPS housing. Ensure the air vents on the
front and rear of the UPS are not blocked. Allow at least 250mm of space on each
side.
When installing the UPS, ensure that the earthing cable is installed between the UPS
and any external battery cabinets.
Appropriate short-circuit backup protection should be provided within the input
wiring installation. Please see the input protection specification in chapter 4.2.

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1.1.1 Inspection of unit
Inspect the UPS upon receipt for visible damage. If damaged please keep the original
box and packaging and notify the carrier/dealer immediately.
1.1.2 Unpacking the cabinet
To unpack the system:
1. Open the outer carton and remove the accessories packaged with the UPS.
2. Carefully lift the cabinet out of the outer carton and set it on a flat, stable surface.
3. Discard or recycle the packaging in a responsible manner or store it for future use.
1.1.3 UPS Setup
All 400R series are designed for tower and rack configurations. They can be installed
into a 19” server rack. Please follow the instruction for Tower setup and Rackmount
setup.
Tower setup
This series of UPS can be placed both horizontally and vertically. For a tower
configuration UPS stands are provided to stabilise the UPS when positioned vertically.
The UPS stand must be attached to the bottom of the tower using the following
procedure.
1. Slide down the UPS vertically and put two UPS stands at the end of the tower.
2. Place down the UPS into two stands carefully.
3. Pull out the LCD box and rotate it in a clockwise direction to 90 degree and then
push it back in the front panel.

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Rackmount setup
The C400R series can be installed in 19” racks. Both the UPS and external battery
enclosure need 2U of rack space. Use the following procedure to install UPS in a rack.
Align the mounting ears with screw holes on the side of the UPS and tighten the
screws. Assemble the rack rails with the rack-mounting then slide the UPS into the
rack rails and lock it in the rack-mounting. Once the UPS is secured in place the load
can be connected.
1.1.4 EBM Installation (External Battery Module)
Connecting the EBM in Tower form:
1. Slide the UPS and EBM vertically and place two UPS stands (1) either end of the
UPS/EBM
2. Attach the UPS to the EBM with the fastening plate (2) and screws provided for
additional stability.
3. Connect the earthing line from UPS (port A ) to EBM (port B)

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4. Take off the front panel and connect the battery terminal (A) from UPS terminal
(B) shown as below. Users need to remove the small blanking plate (C) on side of
the front panel to allow the outlet wire of the EBM to pass through the gate and
then reassemble front panel.

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Connecting the EBM in a rack form
1. Using the same method as assembling the UPS in a rack form, assemble EBM into
the rack-mounting on the top or bottom of the UPS.
2. Connect the earth line from the UPS (port A) to the EBM earthing point (port B)
3. Take off the LCD panel and unscrew the internal screws.
4. Take off the front panel and connect the battery terminal (A) from UPS to EBM
terminal (B) shown as below. Users need to remove the small blanking plate (C) on
side of the front panel to allow the outlet wire of the EBM to pass through the gate
and then reassemble front panel.
5. After securing the UPS into a rack, load can be connected to the UPS. Please make
sure the load equipment is turned off before connecting to the UPS output.

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Connecting the multiple EBMs
C400R-010-B (C), C400R-020-B (C) and C400R-030-B (C) UPS include an external
battery port that allows users to connect multiple EBMs in order to provide additional
backup time. Follow the procedure to install multiple EBM as below.
Connecting multiple EBMs in Tower form
1. Connect Earth line between UPS and the first EBM, then connect the earthing line
between the first EBM and the second EBM.
2. Take off the front panel and connect the battery terminal (A) from the UPS to EBM
terminal (B) as shown below. Then connect the battery terminal (D) from the first
EBM to the battery terminal (E) from the second EBM. Users need to remove the
small blanking plate (C) on side of the front panel to allow the outlet wire of the
EBM to pass through the gate, once complete reassemble the front panel.
Connecting the multiple EBMs in rack form
1. Connect the earthing line between the UPS and the first EBM, then connect the
earthing Line between the first EBM and the second EBM.
2. Take off the front panel and connect the battery terminal (A) from UPS to EBM
terminal (B) shown as below. Then connect the battery terminal (D) from the first
EBM to the battery terminal (E) from the second EBM. Users need to remove the
blanking plate (C) on side of the front panel to allow the outlet wire of the EBM
to pass through, once complete reassemble the front panel.

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Note: Three or more EBMs can be connected to the UPS in the same way as shown
above.
Note: After connecting the EBMs please do not forget to set the number of EBMs on
LCD (see section 12).
1.2 Operation
Do not disconnect the mains cable on the UPS or the building wiring socket
(grounded shockproof socket) during operation as this would remove the ground to
the UPS and of all connected loads.
The UPS features its own internal current source (batteries). There is risk of
electrical shock from the UPS output sockets or output terminal block even if the
UPS is not connected to mains supply.
In order to fully disconnect the UPS, first press the ON/OFF button to turn off the
UPS, then disconnect the mains lead.
Ensure that no liquid or other foreign objects can enter the UPS.
Do not remove the enclosure. This system is to be serviced by qualified service
personnel only.
Remove the protective panel only after disconnecting the terminal connections.

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1.3 Maintenance, servicing and faults
The UPS operates with hazardous voltages. Repairs may be carried out only by
qualified maintenance personnel.
Caution - risk of electric shock. Even after the unit is disconnected from the mains
power supply (building wiring socket), components inside the UPS are still
connected to the battery which are potentially dangerous.
Before carrying out any kind of service and/or maintenance, disconnect the
batteries. Verify that no current is present and no hazardous voltage exists in the
capacitor or BUS capacitor terminals.
Batteries must be replaced only by qualified personnel.
Caution - risk of electric shock. The battery circuit is not isolated from the input
voltage. Hazardous voltages may occur between the battery terminals and the
ground. Verify that no voltage is present before servicing
Batteries have a high short-circuit current and pose a risk of shock. Take all
precautionary measures specified below and any other measures necessary when
working with batteries: remove all jewellery, wristwatches, rings and other metal
objects, only use only tools with insulated grips and handles.
When changing batteries always replace with the same quantity and the same type
of batteries.
Do not attempt to dispose of batteries by burning them. It could cause an explosion.
Do not open or modify batteries. Effluent electrolyte can cause injury to the skin
and eyes and is considered toxic.
Please replace the fuse only by a fuse of the same type and of the same amperage
in order to avoid fire hazards.
Do not dismantle the UPS, except for qualified maintenance personnel.
1.3.1 UPS and battery care
For the best preventive maintenance keep the area around the UPS clean and free
from dust. If the atmosphere is very dusty clean the outside of the system with a
vacuum cleaner. For a long battery life keep the UPS at an ambient temperature of
25°C (77°F)

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1.3.2 Storing the UPS and batteries
When the UPS is to be stored for a long periods, recharge the battery every 6 months
by connecting the UPS to utility power. The batteries charge to 90% capacity in
approximately 4 hours. However it is recommended that the batteries charge for 48
hours after long-term storage.
1.3.3 Time to replace batteries
When the discharging time is less than 50% of specified autonomy when fully
charged, the battery may need to be replaced. Please check the battery connection
or contact your local dealer to order new batteries.
WARNING:
Turn off the UPS and disconnect the utility power cord from the wall outlet.
Servicing should be performed by qualified service personnel knowledgeable of
batteries and the required precautions.
Keep unauthorized personnel away from batteries. Batteries can present a risk of
electrical shock or burn from high short circuit current. The following precautions
should be observed:
1. Remove watches, rings, or other metal objects.
2. Use tools with insulated handles.
3. Do not lay tools or metal parts on top of batteries.
4. Wear rubber gloves and boots.
5. Disconnect the charging source prior to connecting or disconnecting battery
terminal.
When replacing batteries, replace with the same type and number of batteries or
battery packs. Contact your service representative to order new batteries.
Do not dispose of battery in a fire. Batteries may explode when exposed to flame.
Proper disposal of batteries is required, refer to your local codes for disposal
requirements. Do not open or modify the battery. Released toxic electrolyte is
harmful to skin and eyes.
Note: If you are not qualified to replace the battery, do not attempt to open the
battery cabin. Please call your local dealer or distributor immediately.

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1.3.4 Replacing UPS Internal Batteries
Follow the steps and Charts as below to replace batteries:
1. Take off the LCD box and remove the screws.
2. Slide and Pull the front panel left and then take it off.
3. Disconnect the cable from the UPS and battery pack.
4. Remove the right inner battery bracket.
5. Pull the battery pack out onto flat area.
6. Install new battery pack into UPS.
7. Screw up the battery bracket and reconnect the battery cable A and B
8. Re-install the front panel back to UPS.

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1.3.5 Testing New Batteries
For a battery test:
The batteries must be fully charged.
The UPS must be in Normal mode with no active alarms.
Don’t take on/off the load.
To test batteries:
1.Connect the UPS to utility power for at least 48 hours to charge the batteries.
2.When UPS is working on line mode or HE mode, go to the “Start battery test” of
“control” menu to implement the test.
1.3.6 Recycling the Used Battery:
Warning:
Never dispose the batteries in a fire. They may explode. Do not open or
modify the batteries.
Released electrolyte is harmful to the skins and eyes. It may be toxic.
A battery can present a risk of electrical shock and high short circuit current.
To recycle the used batteries properly do not dispose of the UPS, battery pack or
batteries into the general waste. Please follow your local laws and regulations, local
refuse authorities can provide further information on proper disposal.
1.4 Transport
Please transport the UPS only in the original packaging.
1.5 Storage
The UPS must be stored in a dry, well ventilated area.

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1.6 Standards
* Safety
IEC/EN 62040-1
* EMI
Conducted Emission...........................:IEC/EN 62040-2
Category C1
Radiated Emission..............................:IEC/EN 62040-2
Category C1
Harmonic Current...............................:IEC/EN 61000-3-2
Voltage Fluctuation and Flicker..........:IEC/EN 61000-3-3
*EMS
ESD......................................................:IEC/EN 61000-4-2
Level 3
RS........................................................:IEC/EN 61000-4-3
Level 3
EFT......................................................:IEC/EN 61000-4-4
Level 4
SURGE.................................................:IEC/EN 61000-4-5
Level 4
CS…………………………………….……………...:IEC/EN 61000-4-6
Level 3
MS…………………………………………………..: IEC/EN 61000-4-8
Level 3
Voltage Dips………………..………………….: IEC/EN 61000-4-11
Low Frequency Signals.......................:IEC/EN 61000-2-2

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2. Description of commonly used symbols
Some or all of the following symbols may be used in this manual. It is advisable to
familiarize yourself with them and understand their meaning:
Alert you to pay
special attention
Protective Ground
Alarm silence

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3. Introduction
This Online 400R series is an uninterruptible power supply incorporating
double Conversion technology. The UPS has flexibility to handle an array of
network devices making it the perfect choice to protect your LANs, servers,
workstations, and other electrical equipment.
The double conversion principle eliminates all mains power disturbances. A
rectifier converts the alternating current from the socket outlet to direct
current. This direct current charges the batteries which in turn power the
inverter. On the basis of this DC voltage the inverter generates a sinusoidal AC
voltage which permanently supplies the loads.
Computers and peripherals are thus powered entirely by the mains voltage. In
the event of power failure the maintenance-free batteries power the inverter.
This manual covers the UPS listed as follows. Please confirm whether it is the
model you intend to purchase by performing a visual inspection of the model
number on the rear panel of the UPS.
Model No.
Type
Model No.
Type
C400R-010-B
Standard
C400R-010-C
Extended
backup time
C400R-020-B
C400R-020-C
C400R-030-B
C400R-030-C
“C” Model: Extended backup time
4. Connection
Note: The system may be installed and wired only by qualified electricians
in accordance with applicable local safety regulations.
Note: When installing the electrical wiring, please note the nominal
amperage of your incoming supply.

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4.1 Inspection
Inspect the packaging and its contents for damage, inform the courier immediately
should you find signs of damage. Keep the packaging in a safe place for future use.
Note: Please ensure that the incoming feed is isolated and secured to prevent it from
being switched back on again.
4.2 Connection
UPS input connection
If the UPS is connected via the power cord please use a correctly isolated and fused
socket. The user can refer to the table below. If the UPS is hard-wired it is
recommended to select the 2.5mm2cable and the “GND” terminal should be
grounded first. The UPS System has no input breaker on the standard cabinet.
When installing the UPS the user needs to connect the external breakers and
protective components in the input supply. It is recommended to select an isolator
instead of the traditional combination kit including breaker and fuse. When
selecting the ISOLATOR the user can refer to below table.
Model No.
UPS input isolator
VOLTAGE
CURRENT
C400R-010-B (C)
300Vac
10A
C400R-020-B (C)
300Vac
16A
C400R-030-B (C)
300Vac
20A
UPS output connection
The output of the UPS uses IEC socket-types, IEC320 C13 for 10A load, IEC320
C19 for 16A load. Simply plug the load power cord to the output sockets to complete
connection.
Model no.
Output socket (pcs)
C400R-010-B (C) / C400R-020-B (C)
8 * IEC320 C13
C400R-030-B (C)
8 * IEC320 C13 + 1 * C19