CertaUPS C500 User manual

C500/C500R G2
Tower 6-10K
RT 6-10K
Installation/Manual
Service and support
WWW.CERTAUPS.COM
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SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS. This manual contains important information that
should be followed during the installation and maintenance of the UPS,
batteries and battery cabinet.
The C500® G2 models covered in this manual are intended for installation in an
environment between below 0 to 50°C, free of conductive contaminants and less
than 1000m altitude.
Certification standards
• Safety: IEC/EN 62040-1
• EMC: IEC/EN 62040-2
• Performance: IEC/EN 62040-3
• IEC 61000-4-2 (ESD): level 4.
• IEC 61000-4-3 (RS): level 3.
• IEC 61000-4-4 (EFT): level 4.
• IEC 61000-4-5 (Surge): level 4.
• IEC 61000-4-6 (CS): level 3.
• IEC 61000-4-8 (Magnetic Field): level 4.
Special symbols
The following are examples of symbols which feature on the UPS or accessories to
alert you to important information:
RISK OF ELECTRIC SHOCK - Observe the warning associated with the risk of electric
shock.
Important instructions that must always be followed.
Do not dispose of the UPS or the UPS batteries in general waste.
This product contains sealed lead acid batteries and must be disposed as is explained
in this manual. For more information, contact your local recycling or hazardous waste
center.
This symbol indicates that you should not discard waste electrical or electronic
equipment (WEEE) in general waste. For proper disposal, contact your local recycling
or hazardous waste center.
Information, advice, help.
Refer to the user manual of UPS accessories.

Personal Safety
RISK OF VOLTAGE BACKFEED. The system has its own power source (the
batteries). Isolate the UPS and check for hazardous voltage upstream and
downstream during operation. Terminal blocks may be energized even if the
system is disconnected from the AC power source.
Dangerous voltage levels are present within the system. It should be opened
exclusively by qualified service personnel.
The system must be properly grounded.
The batteries supplied within the system contain small amounts of toxic
materials. To avoid accidents, the directives listed below must be observed:
- Servicing of batteries should be performed or supervised by personnel
knowledgeable about batteries and the required safety precautions.
- When replacing batteries, replace with the same type and number of batteries
or battery packs.
- Do not dispose of batteries in a fire. The batteries may explode.
- Batteries constitute potential danger via electrical shock or burns. The short-
circuit current could be extremely high.
Precautions must be taken whenever handling batteries:
- Wear rubber gloves and boots.
- Do not lay tools or metal components on top of batteries.
- Disconnect charging source prior to connecting or disconnecting battery
terminals.
- Determine if batteries are inadvertently grounded. If inadvertently grounded,
remove source from ground. Contact with any part of a grounded battery can
result in electrical shock. The likelihood of this occurring can be reduced if
such grounds are removed during installation and maintenance (applicable to
equipment and remote battery supplies not having a grounded supply circuit).

Product safety
The UPS connection procedures and operational instructions described within
this manual must be followed in the indicated order.
An additional circuit breaker with breaking capacity 6kA shall be used between
power source and input when installation this unit
CAUTION - To reduce the risk of fire, the unit connects only to a circuit provided
with branch circuit overcurrent protection for :
63A rating, for 6kVA models,
100A rating, for 10kVA models
The upstream circuit breaker for Normal AC/Bypass AC must be easily accessible.
The unit can be disconnected from AC power source by opening this circuit
breaker.
An additional AC contactor is used for back feed protection and must comply with
IEC/EN 62040-1 (the creep age and clearance distances shall meet the basic
insulation requirements for pollution degree 2).
Disconnection and overcurrent protection devices shall be provided by others for
permanently connected AC input (Normal AC/Bypass AC) and AC output circuits.
Check that the indications on the rating plate correspond to your AC powered
system and to the actual electrical consumption of all the equipment to be
connected to the system.
For PLUGGABLE EQUIPMENT, the socket-outlet shall be installed near the
equipment and shall be easily accessible
Never install the system near potential liquid hazards or in an excessively
damp/humid environment.
Never let foreign objects enter the UPS system.
Do not house within and enclosed space to ensure adequate ventilation and
proper heat dissipation
Never expose the system to direct sunlight or source of heat.
If the system must be stored prior to installation, storage must be in a dry place.
The admissible storage temperature range is -25ºC to +60ºC with battery (-15ºC
to +40ºC without battery).

Special precautions
The unit is heavy: wear safety shoes and ideally use a vacuum lifter for handling
safety.
All handling operations will require at least two people (unpacking, lifting,
installation within a rack system).
Straps are provided only for removing the UPS from its packaging (do not use
the straps to carry the unit) improper handling may cause personal injury
and/or damage to the UPS.
- keep 12in / 30cm minimum distance between the straps
- lift the unit carefully and keep it at low height
- keep the unit horizontal during unpacking.
If the UPS is to remain unpowered for an extended period, the UPS must be
energized for a minimum period of 24 hours at least once every 6 months (for a
normal storage temperature less than 25°C). This charges the battery, avoiding
possible irreversible damage.
During the replacement of the Battery Module, it is imperative to use the same
type and number of element as the original Battery Module provided with the
UPS to maintain operational performance and safety.

Contents
1. INTRODUCTION.............................................................................. 0
1.1 ENVIRONMENTAL PROTECTION ...............................................................................0
2. PRESENTATION ............................................................................... 2
3. INSTALLATION ................................................................................ 6
3.1 INSPECTING THE EQUIPMENT..................................................................................6
3.2 UNPACKING THE UNIT ..........................................................................................6
3.3 CHECKING THE ACCESSORY KIT................................................................................7
3.4 INSTALL THE UPS.................................................................................................8
3.5 INSTALL AND CONNECT EBM TO UPS ....................................................................10
4. POWER CABLES CONNECTION ...................................................... 13
4.1 ACCESS TO TERMINAL BLOCKS.......................................................................13
4.2 PARALLEL SET UP ...............................................................................................14
5. OPERATION .................................................................................. 15
5.1 CONTROL PANEL ................................................................................................15
5.2 LCD DESCRIPTION..............................................................................................16
5.3 DISPLAY FUNCTIONS ...........................................................................................19
5.4 USER SETTINGS .................................................................................................20
5.5 UPS STARTUP AND SHUTDOWN ............................................................................21
5.6 LCD OPERATION................................................................................................22
6. COMMUNICATION........................................................................ 29
6.1 COMMUNICATION PORTS ....................................................................................29
6.2 NETWORK MANAGEMENT CARD (OPTIONAL) .........................................................30
6.3 UPS MANAGEMENT SOFTWARE...........................................................................31

7. UPS MAINTENANCE...................................................................... 32
7.1 EQUIPMENT CARE ..............................................................................................32
7.2 TRANSPORTING THE UPS ....................................................................................32
7.3 STORING THE EQUIPMENT ...................................................................................32
7.4 REPLACING BATTERIES.........................................................................................33
7.5RECYCLING THE USED EQUIPMENT..........................................................................35
8. TROUBLESHOOTING ..................................................................... 35
8.1 TYPICAL ALARMS AND FAULTS ...............................................................................36
8.2 SILENCING THE ALARM........................................................................................40
9. SPECIFICATIONS............................................................................ 41
9.1 MODEL SPECIFICATIONS ......................................................................................41
10 GLOSSARY ................................................................................... 46

0
1. Introduction
Thank you for selecting C500®G2 UPS to protect your electrical equipment. The
C500®G2 UPS has been designed with the utmost care.
We recommend that you take the time to read this manual to take full advantage
of the many features of your UPS (Uninterruptible Power System).
Before installing your C500®G2 UPS, please read the booklet including the safety
instructions. Then follow the instructions within this manual.
1.1 Environmental protection
Products are developed with an environmentally friendly design approach.
Substances
This product does not contain CFCs, HCFCs or asbestos.
Packing
To improve waste treatment and facilitate recycling, separate the various
packaging components.
• The cardboard we use comprises of over 50% of recycled cardboard.
• Sacks and bags are made of polyethylene.
• Packing materials are recyclable and bear the appropriate identification
symbol
Materials
Abbreviations
Number in
the symbols
Polyethylene terephthalate
PET
01
High-density polyethylene
HDPE
02
Polyvinyl chloride
PVC
03
Low-density polyethylene
LDPE
04
Polypropylene
PP
05
Polystyrene
PS
06
Follow all local regulations for the disposal of packing materials.

1
Product
The product is made up of recyclable materials.
Dismantling and destruction must take place in compliance with all local
regulations concerning waste disposal. At the end of its service life, the product
must be transported to a processing center for electrical and electronic waste.
Battery
The product contains lead-acid batteries that must be processed according to
applicable local regulations concerning batteries.
The battery may be removed to comply with regulations and responsibly disposed
of.
The C500® G2 uninterruptible power system (UPS) protects your sensitive
electronic equipment from the most common power problems, including power
failures, power sags, power surges, brownouts, line noise, high voltage spikes,
frequency variations, switching transients, and harmonic distortion.
Power outages can occur when you least expect it and power quality can be
erratic. These power problems have the potential to corrupt critical data, destroy
unsaved work sessions, and damage hardware - causing hours of lost productivity
and expensive repairs.
With the C500® G2, you can safely eliminate the effects of power disturbances
and protect the integrity of your equipment. Providing outstanding performance,
reliability and protection.
The C500® G2’s unique benefits include:
True online double-conversion technology with high power density, utility
frequency independence, and generator compatibility.
Selectable High Efficiency mode of operation.
Standard communication options: one RS-232 communication port, one
USB communication port, one dry in port and dry out port.
Optional connectivity cards with enhanced communication capabilities.
Firmware that is easily upgradable without a service call.

2
2. Presentation
Front panel

3
Rear panels
TOWER model
1. Intelligent Expansion slot
2. USB
3. RS232
4. RJ11 (only for RT model)
5. EPO
6. PARALLEL card (optional)
7. DRY IN/OUT
8. Input /Output terminal
(Standard model 5pole, IPL,
IPN, PE, OPL, OPN; long
backup model has 2 version,
one is 5 Pole. Another is
7pole. 7pole add bat+, bat-,
and no external battery
connector #10.)
9. Input switch
10. External battery connector
11. Maintenance bypass switch
(optional)
12. EBM connector
13. EBM connector
14. Fuse board cover (replace
EBM fuse)

4
RT model
1. Intelligent Expansion slot
2. USB
3. DRY IN/OUT
4. RS232
5. EPO
6. RJ11 (connect to PDU, only
for RT model)
7. PARALLEL card (optional)
8. Output breaker
9. Output socket
10. Input /Output terminal
(4pole IPL, IPN, OPL, OPN. PE is
screw)
11. Input breaker (optional)
12. EBM connector
13. Fuse board cover (replace
EBM fuse)
14. EBM plug
15. EBM connector

5
Circuit diagram

6
3. Installation
3.1 Inspecting the equipment
If any equipment has been damaged during shipment, keep the packing materials
for the carrier or place of purchase and file a claim for shipping damage. If you
discover damage after acceptance, file a claim for concealed damage.
Check the battery recharge date on the shipping carton label. If the date has
passed and the batteries were never recharged, do not use the UPS. Contact your
service representative.
3.2 Unpacking the Unit
 Unpacking the unit in a low-temperature environment may cause
condensation to occur in and on the cabinet. Do not install the cabinet until
the inside and outside of the cabinet are absolutely dry (hazard of electric
shock).
 The cabinet is heavy (see page 42). Follow Special precautions provided on
the carton.
Unpack the equipment and remove all the packing materials and shipping carton.
Note: Do not lift the unit’s front panel and rear panel.
Tower model:

7
Rack model:
Discard or recycle the packaging in a responsible manner, or store it for future use.
Place the cabinet in a protected area that has adequate airflow and is free of
humidity, flammable gas, and corrosion.
Packing materials must be disposed of in compliance with all local regulations
concerning waste. Recycling symbols are printed on the packing materials to
facilitate sorting.
3.3 Checking the accessory kit
Verify that the following additional items are included with the unit:
Battery
power
cable
USB
communicatio
n cable
Dry
contractor
EPO
contractor
Stabilizer
bracket
Extension
plate of
Stabilizer
bracket
Ear
bracke
t
Rai
l
kit
Tower UPS
6K/10K
X
X
X
Tower UPS
6KS/10KS
X
X
Tower EBM
X
X
RT UPS
6K/10K
X
X
X
X
RT UPS
6KS/10KS
X
X
X
X
RT EBM
X
X
If you ordered other accessories, refer to specific user manuals to check the
packing contents.

8
3.4 Install the UPS
Tower model installation:
Place the unit on a flat, stable surface in its final location.
Always keep 150 mm of free space behind the rear panel.
If installing additional unit, place them next to the first unit in their final location.
If installing Stabilizer bracket, place 4pcs bolts to the final location previously.
Bolt’s position is as below.
RT model installation:
Rack position installing
1. Install Ear bracket to the unit.

9
2. Install the unit to rack cabinet in a suitable U-space (Previously install Rail kit
refer to its user manual).
Tower position installing
1. Rotate the LCD model to tower direction
2. Set up the Stabilizer bracket as below.
3. Take the unit to Stabilizer bracket.

10
3.5 Install and connect EBM to UPS
Tower EBM installation:
1. Place the unit on a flat, stable surface in its final location.
2. If installing Stabilizer bracket, place 4pcs bolts to the final location previously.
Bolt’s position is as below.
3. Connect to UPS with Battery power cable.

11
RT EBM installation:
Rack position installing
1. Install the Ear brackets to both sides of the unit.
2. Mount the ups within a 19” rack cabinet in a suitable space utilizing the
appropriate rail kit (refer to separate rail kit instructions).
3. Connect to UPS with Battery power cable.

12
Tower position installing
1. Set up the Extension plate as below and install to Stabilizer bracket from UPS.
2. Take the unit to Stabilizer bracket.
3. Connect to UPS with Battery power cable.
4. If installing additional unit, place to left and connect the right unit in their final
location.