Chamberlain Smart Video Intercom M User manual

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myQ®Business™
Smart Video Intercom M
INSTALLATION MANUAL
Model CAPXM

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To reduce the risk of SEVERE INJURY or DEATH:
• Disconnect power at the fuse box BEFORE proceeding.
• To AVOID damaging gas, power or other underground utility
lines, contact underground utility locating companies BEFORE
digging.
• ALL electrical connections MUST be made by a qualified
individual.
• ALL power and control wiring MUST be run in separate
conduit.
• All power wiring should be on a dedicated circuit and well
protected. The location of the power disconnect should be
visible and clearly labeled.
• The CAPXM shall be installed in accordance with the National
Electrical Code and all local codes.
To protect against fire and electrocution:
• Disconnect power BEFORE installing or servicing CAPXM.
• NEVER connect a keypad/reader or lock to doors without first
consulting the applicable fire code.
• You MUST consult with, and get approval from, local fire
officials BEFORE installing locks or devices on ANY doors that
may be fire exits.
• Use of egress push buttons may not be legal. Single action
exits may be required.
• ALWAYS obtain proper permits and approvals in writing
BEFORE installing equipment.
DO NOT INSTALL THE SYSTEM IN THE FAIL SECURE MODE
UNLESS PERMITTED BY THE LOCAL AUTHORITY HAVING
JURISDICTION. Doing so may cause interference with the
operation of panic hardware.
Safety
Safety Symbol and Signal Word Review
When you see these Safety Symbols and Signal Words on
the following pages, they will alert you to the possibility of
serious injury or death if you do not comply with the warnings
that accompany them. The hazard may come from something
mechanical or from electric shock. Read the warnings carefully.
When you see this Signal Word on the following pages, it will alert
you to the possibility of damage to your property or product if you
do not comply with the cautionary statements that accompany it.
Read them carefully.
MECHANICAL
ELECTRICAL
WARNING: This product can expose you to chemicals
including lead, which are known to the State of California to
cause cancer or birth defects or other reproductive harm.
For more information go to www.P65Warnings.ca.gov.

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PRE-INSTALL NETWORKINSTALL ACCESS CONTROLINTRODUCTION
INTRODUCTION
CAPXM Overview .......................................................... 4
Control Board Overview ................................................ 5
Door Board Overview .................................................... 6
Carton Inventory ........................................................... 7
Tools Needed ................................................................ 7
Dimensions................................................................... 8
System Specifications................................................... 8
Wire Specifications ....................................................... 9
Internet Requirements................................................. 10
PRE-INSTALL
1
Setup a myQ®Business™ Account ............................. 11
INSTALL
2
Remove Knockouts ..................................................... 12
Mount the CAPXM....................................................... 13
Install the Ground........................................................ 14
Connect Power............................................................ 15
NETWORK
3
Connect Internet.......................................................... 16
Validate Setup ............................................................. 16
ACCESS CONTROL
4
Gate Access (Wired).................................................... 17
Gate Access (Wireless) ............................................... 18
Door Access................................................................ 19
RFID Reader................................................................ 20
Wiegand Output .......................................................... 21
Postal Lock ................................................................. 21
Wiring Diagram........................................................... 22
Repair Parts ................................................................ 23
Accessories................................................................. 23
Configuration Sheet..................................................... 24
Legal Disclaimers........................................................ 25
Warranty ..................................................................... 26
For myQ®Business™programming, please visit www.myqbusiness.com

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PRE-INSTALL NETWORKINSTALL ACCESS CONTROLINTRODUCTION
CAPXM Overview
Smart Video Intercom M (Model CAPXM) is a cloud based access control solution
that includes an integrated video camera enabling advanced video features.
DISPLAY (TOUCHSCREEN)
SPEAKER
SPEAKER
LOCK
PROVISION FOR
POSTAL LOCK
PROVISION FOR
POSTAL LOCK
PROVISION FOR CARD
READER
CAMERA WINDOW
MICROPHONE
TETHER
MICROPHONE
VIDEO CAMERA
CONTROL BOARD
DOOR CONTROL BOARD

5
+ Voltage
Input
Admin Mode Not Used
+ 12
Volts + 5 Volts + 3.3 Volts
+ 3.4
Volts
Diagnostic
PRE-INSTALL NETWORKINSTALL ACCESS CONTROLINTRODUCTION
Control Board Overview
Power
+ -
Expansion
Wi-Fi®Antenna
Connection
Speaker
Microphone
Touch Panel
Display Data
Switches and Diagnostic LEDs
Coin Cell Battery
Security+ 2.0®
Radio Antenna
EthernetUSB
USB
(Camera)
Postal Lock
Door Board
FRONT VIEW BACK VIEW

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PRE-INSTALL NETWORKINSTALL ACCESS CONTROLINTRODUCTION
Door Board Overview
The CAPXM has a combination of access control inputs/outputs on the Door Board that work in conjunction to control up to 2
access points.
See page 17 for wiring diagram.
INPUT/OUTPUT USED FOR
Relay Output 1 Gated Operator, Door Strikes, Maglocks, Lights (for control-only power to be provided by external
power supply), Alarm Shunt
Relay Output 2
Wiegand Output 1 Standard 26-bit, 30-bit Wiegand, HID 37-bit with Facility Code, Transcore 37-bit, 32-bit MiFare
Wiegand Output 2
Supervised Input 1 Closed Door Sensor (Supervised EOL or unsupervised), Closed Limit Gate Sensor (Supervised EOL
or unsupervised), Open Limit Gate Sensor (Supervised EOL or unsupervised)
Supervised Input 2
NOTE: Only the 26-bit Wiegand protocol is compatible in UL installations.
DOOR BOARD
Door 1
Door 2
PRIMARY
RELAY
AUXILIARY
RELAY
WIEGAND
OUTPUT
WIEGAND
INPUT
WIEGAND
INPUT
REQUEST
TO EXIT
PRIMARY
RELAY
AUXILIARY
RELAY
STATUS
REQUEST
TO EXIT
STATUS

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Tools Needed
• PH2 Phillips Screwdriver
• Precision 1/8" Flat or PH0 Phillips Screwdriver
• 1/4" Nut Driver
• Drill/Driver
• 7/64" Drill Bit
• Hammer Drill Bits for Drill/Driver
• RJ45 Crimping Pliers
• Multimeter
• Measuring tape
• Conduit Bender
• Conduit Cutter/Reamer
• Hack Saw
• Center Punch Tool
• Hammer
PROVIDED (NOT SHOWN)
• Installation Manual
Carton Inventory
PRE-INSTALL NETWORKINSTALL ACCESS CONTROLINTRODUCTION
Power Supply
Goose-neck Gasket
PK625 Keys (2)
S10K30MOV
(Metal Oxide Varistor)(4)
1N4005 Diode Kit (4)
Additional Tools Recommended
• Network LAN Cable Tester
• Wi-Fi Analyzer App (smartphone app)
• Network Analyzer software
• Computer with Ethernet port
• Ethernet patch cable

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CAPXM Capacity Resident Capacity 50,000 / Local Event History 50,000
Supply Voltage 24VDC, 60W (minimum), Class 2 Output, Level VI Efficiency, (Power Supply 120VAC, 60Hz, 2A)
Operating Current 0.75A (typical) at 24VDC, 3A Max at 15VDC
Surge Suppression EFT: 2 kV Power Line, ESD: 15 kV HBM / 8 kV Direct / 200V MM
CAPXM Operating Temperature Range - 29°C to 54°C (-20°F to 130°F)
Enclosure Carbon Steel and Aluminum
Storage and Shipping Temperature Range -40°C To 65°C (-40°F to 149°F)
Wiegand Inputs (2) 26-bit, *30-bit, *32-bit Mifare, *37-bit with and without facility code, and ASCII (for keypads). 12VDC,
250mA power output (per input).
2 Primary and 2 Auxiliary Relay Outputs SPDT, Rated Load 3A at 30VDC (each)
Accessory Compatibility Refer to the accessory page for compatible accessories
Network Compatibility 10/100 Ethernet
Wi-Fi®Compatibility 802.11b/g/n @ 2.4 Ghz
Wi-Fi®Security CAPXM is compatible with routers using the following security protocols: WPA3 Personal and
WPA2 Personal (AES).
Wi-Fi®Range Up to 250 feet (76.2 m), Open Air/Line-of-Sight to front of panel (range will vary depending on obstructions)
Built-in LiftMaster Passport Receiver Security+ 2.0®
Wireless Communication to Gate Operator Up to 750 feet (228.6 m), Open Air/Line-of-Sight (range will vary depending on obstructions), Compatible
with LiftMaster Security+ 2.0®gate operators, 2018 LiftMaster Gate Operators (firmware v4.4 and later), HD
Operators (firmware v3.3 or later). NOT compatible with LiftMaster Barrier Gate Operators.
CAPXM Video Camera 1080p, Viewing angle - 135 degree diagonal, Up to 1,000 30-second temporary video events stored locally
Dimensions
Specifications
FRONT VIEW SIDE VIEW BACK VIEW
BOTTOM VIEW
PRE-INSTALL NETWORKINSTALL ACCESS CONTROLINTRODUCTION
*NOTE: Only the 26-bit Wiegand protocol is compatible in UL installations. Wi-Fi®and wireless ranges were not evaluated by UL.
6-1/8 in (15.6 cm)
17 in (43.2 cm)
15 in (38.1 cm)
8.43 in
(21.4 cm)
2x 3/4" Conduit Knockouts
1-1/4"
Conduit
Knockout
4 in
(10.2 cm)
2.25 in (5.7 cm)

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Wire Specifications
Use this chart to pull wires in preparation of your installation. Check the national and local building codes BEFORE installation.
DESCRIPTION OF WIRE RUN WIRE SPECIFICATION MAXIMUM RUN DISTANCE
Power Wire, secondary DC output 2-Conductor 14 AWG
2-Conductor 16 AWG
2-Conductor 18 AWG
Up to 300 feet (91.4 m)
Up to 200 feet (60.9 m)
Up to 100 feet (30.4 m)
Local Area Network (LAN)
CAT 5e or better Network Cable.
8-Conductor, 24 AWG Twisted pair 328 feet* (100 m)
Grounding the Chassis (use grounding lug in CAPXM) 12 AWG Copper 12 feet (3.7 m)
Door Strike 2-Conductor 18-22 AWG Shielded 100 - 250 feet (30.5 - 76.2 m)
Magnetic Lock 2-Conductor 18-22 AWG 50 - 125 feet (15.2 - 38.1 m)
Dry Contact Closure (Most Gate Operators) 2-Conductor 18-24 AWG Shielded 500 - 2500 feet (152.4 - 762 m)
Exit Request (REX) 2-Conductor 18-24 AWG 500 feet (152.4 m)
Supervised Input 2-Conductor 18-24 AWG 500 feet (152.4 m)
Wiegand/Proximity Readers 7-Conductor 18-22 AWG Shielded 500 feet (152.4 m)
NOTE: Main power supply and control wiring MUST be run in separate conduits. Conduits must be UL approved for low and high
voltage. Refer to the NEC for additional wiring requirements.
Category 5e cabling is the minimum performance category recommended.
Wiring shall be in accordance with the National Electrical Code (ANSI/NFPA 70), local codes and authorities having jurisdiction.
Always provide power from a dedicated source. Plug provided transformer into an outlet wired to its own 10 Amp minimum circuit
breaker. This will prevent two problems:
• Other equipment cannot introduce spikes, noise, surges or dips into the power circuit that will affect the system.
• The system’s operation will not be affected if any other equipment develops a short circuit across the power line.
* CAT 5/6 NETWORK CABLE NOTES:
• For outdoor distances exceeding 140 feet (42.7 m), a UL497 compliant primary surge protector MUST be installed at the CAPXM.
• Distances exceeding 328 feet (100 m) may be accommodated with additional hardware (available through third-party sources).
PRE-INSTALL NETWORKINSTALL ACCESS CONTROLINTRODUCTION

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Internet Requirements
When selecting a router, use the information below to ensure compatibility.
MODEL: CAPXM - Smart Video Intercom M
CAPXM can be connected to a router via a wired connection or Wi-Fi. LiftMaster recommends a minimum upload/download speed of
5Mbps for each CAPXM supporting video camera feeds.
NOTE: This upload speed should be met when considering usage of other devices on the network like cameras and computers.
PRE-INSTALL NETWORKINSTALL ACCESS CONTROLINTRODUCTION
CAPXM WI-FI SECURITY COMPATIBILITY
• WPA3 Personal
• WPA2 Personal (AES)
ADDITIONAL COMPATIBILITY CONSIDERATIONS:
• DO NOT use Wi-Fi extender devices. These may introduce latency in the connection leading to choppy or loss of reliable video transmission.
• If using a Wi-Fi signal strength tool or app, a continuous Wi-Fi signal strength connection of at least -65 DBM (numbers closer to zero are
stronger strength) at the CAPXM must be guaranteed to ensure an acceptable connection to the local network.
• Hidden network SSIDs are not supported. The network must be selectable from the CAPXM display.
• Wi-Fi networks requiring secondary authentication are not supported (E.g. Hotels and airport Wi-Fi).
• When checking signal strength in CAPXM admin mode, we recommend at least two bars, as shown on the CAPXM screen.
• If two bars are not available, relocate the router, the antenna or use accessory WFAEXT (Wi-Fi Antenna Extension Kit – 15') to move the
CAPXM antenna higher up or to a location resulting in two or more bars.
CAPXM IS COMPATIBLE WITH ROUTERS USING THE
FOLLOWING Wi-Fi COMMUNICATION PROTOCOLS:
• 802.11b
• 802.11g
• 802.11n @ 2.4 GHz