Chargestorm AB EVA Connected User manual

CHARGESTORM AB
Charging station model EVA Connected
User Manual EVA
Connected
Volume
1

CHARGESTORM AB
User manual EVA Connected
Chargestorm AB 2017
Hospitalsgatan 3
SE-602 27 Norrköping, Sverige
Phone: [phone] • Fax [phone]
Email: [e-mail]
Document number: Pd_UM_0005, version A.4
Article number: 710-00001

Notice
This manual is delivered “as is” and contain content that can change without prior notice. Chargestorm
AB does not guarantee that everything is correct in the manual. Chargestorm AB is not responsible for
faults or incidents or damages that can be traced to the usage of this manual.
© Copyright Chargestorm AB 2017. All rights restricted. copying, adaption, or translation of this manual
is strictly forbidden without written approval by Chargestorm AB, except what is regulated by copyright
laws.
Version
Version A ......................................... Mars 2017

T a b l e o f C o n t e n t
Models and variants.................................................................... 1!
Content ....................................................................................... 2!
More information .............................................................................. 2!
Identify parts on EVA ....................................................................... 3!
Usage of EVA ............................................................................. 4!
Connect the vehicle ......................................................................... 4!
Open access.................................................................................... 4!
RFID access .................................................................................... 4!
Status symbols ................................................................................ 5!
Chargestorm warranty statement ............................................... 7!
Support for EVA Connected ....................................................... 9!
Service ...................................................................................... 10!
Repairing EVA outside warranty period ......................................... 10!
Transportation preparation ............................................................ 10!
Problem solving ........................................................................ 11!
Current problem ............................................................................. 11!
Fuse or ground fault problem......................................................... 11!
Charging problem .......................................................................... 11!
Internet access problem ................................................................ 12!

CHARGING STATION EVA
User Manual 1
EVA CONNECTED - introduction
EVA CONNECTED, a flexible charging station for electrical vehicles.
ongratulation! Your EVA is setting a new standard for charging stations. EVA has a modern design,
is easy to use and support many useful functions related to charging of electrical vehicles.
Models and variants
The charging station EVA comes in many variants (different charging power and number of outlet for
example). For a complete list of models check out the EVA data sheet. Common for EVA Connected models
is the support to connect to a back-end system/Web portal.
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LADDSTATION EVA
User Manual 2
Content
The EVA charging station is delivered with:
1. The charging station, EVA
2. User manual and installation manual
3. 2 pcs key to open EVA box
4. Cable gland and cover for incoming power supply and network
5. Holder for charging gun (in case EVA is equipped with fixed cable)
More information
1. EVA Installation manual shows how to mount the charging station, connect supply cable and how
to connect charging station to internet (Pd_IM_0011).
2. EVA Data sheet,downloaded from our web site: http://www.chargestorm.com

LADDSTATION EVA
User Manual 3
Identify parts on EVA
Figure 1 EVA parts
1) Front panel. The front panel be put down when unlocked.
2) Display with charging status symbols. Status symbols visualize current charging state of the charging
station. The status indication shows status per outlet. Also, an RFID-symbol is part of the display.
3) Back cover
4) Technical box. In the box is charging control electronics mounted. To enter the box must the lock on the
top be opened with the key
5) Electrical Vehicle connector. Connector type depends on model. Type connector is either an outlet or a
fixed cable with a charging gun in the end.

LADDSTATION EVA
User Manual 4
Usage of EVA
EVA CONNECTED, a charging station easy to use.
o charge your electrical vehicle from EVA is fun and simple. The charging station can operate in two
different authentication modes. The first mode is ”open access”,charging starts immediately when
the vehicle is connected to the charging station. The second mode, ”RFID access”,will not start
charging until an RFID access card has been used for authentication.
Connect the vehicle
To start charging connect an electrical vehicle cable to the outlet on EVA, see position 5 in Figure 1.
Note that the cover must be opened. Charging will start when the blue battery symbol is activated. In case
EVA is equipped with a fixed charging cable shall the charging gun be connected to the vehicle to start
charging.
Open access
In open access mode is charging starting when cable is connected between vehicle and charging station. The
battery symbol will be pulsing in blue when charging is ongoing. See chapter Status indicators for explanation
of symbols.
RFID access
In RFID-mode must the driver use an RFID access card/tag before charging can take place:
1. The driver attaches the cable to EVA (before RFID authentication takes place).
2. The charging station blinks twice in green to indicate that cable is detected .
3. The driver holds the RFID access card in front of the RFID symbol on charging station.
4. EVA blinks in yellow while the validness of the RFID tag is controlled (max 40 sec.). Has the tag been
used earlier on the charging station will the validation duration be less than 1 second.
5. Based on validation result:
a. RFID-symbol blinks green when RFID tag is approved. Charging starts.
b. RFID-symbol blinks red when RFID tag is not approved. Charging will not start.
6. On successful RFID identification will charging start and the blue battery symbol is activated until cable
is unplugged.
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CHARGING STATION EVA
User Manual 5
7. END
Note
There are many different RFID-tags. If your tags are not coming from Chargestorm contact us
and we will check if your tags are compatible with EVA. ISO1443A/Mifare is the supported
RFID-standard.
Status symbols
Figure 2 EVAs status sysmbols
The following table explains the status symbols.
Symbol
Symbol color
Mode (RFID /
Open)
Explanation
Open
RFID-symbol not active
Green
RFID
Waiting for RFID-tag
blinking Yellow
RFID
EVA authentication in progress. Wait!
Blinking Green
RFID
RFID-tag approved. Charging will now start.
Blinking Red
RFID
RFID-tag access denied (User not authorized for
charging).

CHARGING STATION EVA
User Manual 6
Green
RFID/Open
EVA available and ready for charging.
Solid Blue
RFID/ Open
Car connected but not charging. U
(Could be fully charged)
Blinking Blue
RFID/ Open
Charging in progress
Solid Red
RFID/ Open
Alarm active. Most often has a fuse tripped.
Charging station need service.
Blinking Red
RFID/ Open
Outlet has a temporarily fault. The fault could be
one of the following:
• Time limit for authentication reached.
• PP-signal cannot be read from cable
(Only applicable for type 2 outlet)
• Outlet motor could not lock cable.
• Vehicle requested ventilation, MODE D
-
EVA is deactivated, implying no symbol active.
The charging station has been configured to be
inactive or in progress of a restart. Could be used
to prohibit usage during planned maintenance.
Blinking Blue
-
The charging station has connected to back
end/portal. Only showed during boot up. The
blinking will take place for 5 seconds.
Blinking Red
RFID/Open
The charging station has failed to connect to the
portal during start up. Only showed during boot
up. The blinking will take place for 5 seconds.
Note
If no power is available to the charging station are no symbols active. Request service.

CHARGING STATION EVA
User Manual 7
Chargestorm warranty statement
Warranty conditions for EVA.
1. Chargestorm warrants to you, the end-user customer, that the product EVA, accessories, and supplies
will be free from defects in materials and workmanship after the date of purchase, for one year. If
Chargestorm receives notice of such defects during the warranty period, Chargestorm will, at its
option, either repair or replace products which prove to be defective. Replacement products may
be either new or equivalent in performance to new.
2. Chargestorm warrants to you that Chargestorm software will not fail to execute its programming
instructions after the date of purchase, for the period specified in 1, due to defects in material and
workmanship when properly installed and used. If Chargestorm receives notice of such defects
during the warranty period, Chargestorm will replace software which does not execute its
programming instructions due to such defects.
3. Chargestorm does not warrant that the operation of Chargestorm products will be uninterrupted or
error free. If Chargestorm is unable, within a reasonable time, to repair or replace any product to
a condition as warranted, you will be entitled to a refund of the purchase price upon prompt
return of the product.
4. Chargestorm warranty is valid in any country or locality where Chargestorm has a support presence for
this product and where Chargestorm has marketed this product. The level of warranty service you
receive may vary according to local standards. Chargestorm will not alter form, fit or function of
the product to make it operate in a country for which it was never intended to function for legal
or regulatory reasons.
5. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts, or supplies not supplied by Chargestorm, (c)
unauthorized modification or misuse, (d) operation outside of the published environmental
specifications for the product, or (e) improper site preparation or maintenance.
6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE
EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN
OR ORAL, IS EXPRESSED OR IMPLIED AND CHARGESTORM SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE. Some countries, states or provinces do not allow limitations on the duration of an
implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives
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CHARGING STATION EVA
User Manual 8
you specific legal rights and you might also have other rights that vary from country to country,
state to state, or province to province.
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY
STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED
ABOVE, IN NO EVENT WILL CHARGESTORM OR ITS SUPPLIERS BE LIABLE FOR LOSS OF
DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST
PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries, states or provinces do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF
THIS PRODUCT TO YOU.

CHARGING STATION EVA
User Manual 9
Support for EVA Connected
EVA from a support view.
hargestorm offers our customers several channels for support of EVA. If you have questions or
problem, here follows our support channels:
1. Search for information in this User Manual.
2. Visit Chargestorm’s web site: http://www.chargestorm.se
3. Email to Chargestorm’s support address: [e-mail]
4. Call Chargestorm’s support (for phone number see web site).
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CHARGING STATION EVA
User Manual 10
Service
EVA CONNECTED service condition.
o obtain service, contact your nearest Chargestorm reseller, alternatively call Chargestorm’s service
number. The service technician will assist you in finding if your product is qualified for guarantee repair
based on the day of purchase. The service technician will thereafter explain the following steps. The
product must in some cases be returned to Chargestorm’s support center in Sweden.
Guarantee repair can include cost of freight, custom, taxes and other cost in order to get the product to
the service center.
Repairing EVA outside warranty period
If your product is not qualified for guarantee repair, contact Chargestorm’s support. The Support contact will
inform about the repair process.
Transportation preparation
1. Important. It must be an accredited electrician that dismount EVA from the power grid..
2. When you send EVA to Chargestorm, please use the original package in order to avoid
transportation damages.
3. Delivery address is found on our home page: http://www.chargestorm.se
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CHARGING STATION EVA
User manual 11
Problem solving
FA Q EVA.
his chapter explains how to solve problems that can occur on your EVA.
Current problem
No status symbol active
• Check the electricity plant fuses. It could be a power outage.
• Check that supply power cable is correctly attached to EVA. This requires that the charging station is
opened.
Note
Only accredited electrician is allowed to install and perform service of EVA
Fuse or ground fault problem
Status symbol is active
• EVA Connected must be opened with key by electrician and fuse/ground fault protector must be
resetted. The fuse/ground fault protector is mounted on DIN-rail in the bottom of the box.
Note
Only accredited electrician is allowed to install and perform service of EVA
Charging problem
Charging is not starting when car is attached
• Check in back end system/Web portal if charging station is configured for RFID use. If that is the
case must a valid RFID-tag be used before charging starts.
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CHARGING STATION EVA
User manual 12
• Check that the electrical vehicle is not already fully charged.
• Reboot charging station from back end/web portal. Or alternately power toogle EVA to eliminate
any possible software problems.
Internet access problem
No charging information available in back end/web portal
• Check internet network status (WAN).
o Is 3G network working?
o Is Ethernet ok?
o Is the Wifi network running (WLAN)?
• Check from web portal if other charging stations in the same location area are on line. If that is the
case double check Ethernet wiring Ethernet or antennas. Check that OCPP chargeboxid is correctly
spelled.
• Try to switch off and on power on the failing charging station. This could be done internally in EVA
or from the distribution board.
• Check WAN configuration settings from the local web interface. The unit must be opened to connect
to the mini USB port from which the local web interface is accessible.
Note
Only accredited electrician is allowed to install and perform service of EVA