Evbox Businessline User manual

BusinessLine

Operation & User Manual

Nov 2021

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Contents

1 Introduction .................................................................................................................................... 3

1.1 Compatibility ........................................................................................................................... 3

1.2 Get in touch............................................................................................................................. 3

1.3 Product classification .............................................................................................................. 3

2 Safety precautions .......................................................................................................................... 3

2.1 Warning: Risk of electric shock ............................................................................................... 3

2.2 Warning: Accumulation of gasses ........................................................................................... 4

2.3 Cautions: ................................................................................................................................. 4

2.4 Transport and storage ............................................................................................................. 4

3 Product features ............................................................................................................................. 5

3.1 BusinessLine configurations .................................................................................................... 5

3.2 Connecting BusinessLine ......................................................................................................... 5

3.3 Description .............................................................................................................................. 6

4 Technical specifications .................................................................................................................. 6

5 Using BusinessLine ......................................................................................................................... 7

5.1 Start charging with BusinessLine ............................................................................................ 7

5.2 Stop charging with BusinessLine ............................................................................................. 8

5.3 LED indicator ring .................................................................................................................... 8

6 Troubleshooting ............................................................................................................................. 9

7 Disclaimer ..................................................................................................................................... 11

8 Smart Charge - App Operation ..................................................................................................... 12

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1 Introduction

Thank you for choosing the EVBox BusinessLine, our best-selling charging station with proven

technology and reliability. Built to be connected and intelligent, EVBox BusinessLine makes going

electric at your workplace or business easier than ever.

This Operation and User manual tells you how to use and fault find any potential issues with the

EVBox BusinessLine. Carefully read the safety information before you start.

These instructions are valid for several models of the charging station. It is possible that some

features and options described may not apply to your charging station.

1.1 Compatibility

Note that the EVBox BusinessLine generation 4 is not compatible with earlier generations of the

BusinessLine charging station. Each Hub-Satellite installation must consist of the same generation of

charging stations.

1.2 Get in touch

If you have any suggestions how we can improve our offer, or if you see an error, we’d love to hear

from you. You can contact us by going to https://ev-hub.com.au/

All EVBox manuals can be downloaded from evbox.com/manuals.

1.3 Product classification

This product has the following classification:

Table 1. Classification

Power supply input

EV supply equipment permanently connected

to AC supply network.

Power supply output

AC EV supply equipment

Normal environmental conditions

Outdoor use

Access

Equipment for locations with unrestricted

access.

Mounting method

Stationary equipment, surface

mounted on

walls, poles or brackets.

Protection agai

nst electric shock

Class 1 equipment

Charging modes

Mode 3

2 Safety precautions

Read and obey the following safety precautions before you install, service or use your charging

station. The installer must ensure that the charging station is installed in accordance with the

relevant country-specific standards and local regulations.

2.1 Warning: Risk of electric shock

• Switch off input power to your charging station before you install or service the charging

station. Keep the power off until the charging station is fully installed with its covers

installed and secured.

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• In the event of danger and/or an accident, a certified electrician must immediately

disconnect the electrical supply from the charging station.

• Do not operate the charging station if it is physically damaged or if the charging cable has

cracks, excessive wear, or other visible damage. Contact EVBox or your distributor if you

suspect that the charging station is damaged.

• Do not direct powerful jets of water toward or onto the charging station. Never operate it

with wet hands. Do not put the EV charging plug into any liquid.

• Do not put fingers or other objects inside the charging port or plug port.

• Read the user instructions delivered with your EVBox charging station and the User Manual

for your electric vehicle before charging your vehicle.

2.2 Warning: Accumulation of gasses

• Some electric vehicles require an external ventilation system to prevent the accumulation of

hazardous or explosive gasses when charging indoors. Refer to your vehicle User Manual to

check if your vehicle releases hazardous or explosive gasses when charging.

2.3 Cautions:

• Use this charging station to charge Mode 3 compatible electric vehicles only. Refer to your

vehicle User Manual to check if your vehicle is compatible.

• This charging station may affect implanted electronic medical devices. Before you charge

your vehicle, consult the supplier of the electronic medical device to determine if it can be

influenced by charging effects.

• This charging station may only be installed, serviced, relocated and repaired by qualified

persons. Incorrect installation, repairs or modification can result in danger to the user and

may void the warranty and liability.

• This charging station contains no user-serviceable parts. The user must not attempt to

service, repair or relocate the charging station. Contact EVBox or your dealer for more

information.

• Make sure that the charging cable cannot become damaged (kinked, jammed or driven over)

and that the plug(s) do not come into contact with heat sources, dirt or water.

• Only use the charging station under the specified operating conditions.

• Do not use explosives or flammable substances near the charging station.

• If you are unsure about how to use a charging station, ask for help.

• Do not allow children to operate a charging station. Adult supervision is required when

children are near a charging station that is in use.

• Make sure that the charging cable is positioned so that it will not be stepped on, tripped

over, driven over or otherwise subjected to excessive force or damage.

• While charging, the cable must be completely unwound and connected to the vehicle

without overlapping loops (this is to avoid the risk of the charging cable overheating).

• Only pull on the charging plug hand grip and never on the charging cable itself.

• Adapters, conversion adapters or cord extensions must never be used on this charging

station.

2.4 Transport and storage

• Disconnect input power before removing the charging station for storage or relocation.

• Only transport and store the charging station in its original packaging. No liability can be

accepted for damage incurred when the product is transported in non-standard packaging.

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• Store the charging station in a dry environment in the temperature range given in the

specifications.

3 Product features

The BusinessLine charging station is compatible with all Mode 3 electric vehicles and is designed for

both indoor and outdoor use. Operation of the charging station is approved at ambient

temperatures of between -25 °C and +50 °C. The charging station can be connected to a central

system for the registration of the number of kilowatt-hours (kWh) charged.

3.1 BusinessLine configurations

BusinessLine charging stations come in the following configurations:

• Single socket, communications hub.

• Single socket, satellite.

• Double socket, one communications hub and one satellite.

• Double socket, two satellites.

One BusinessLine hub can be connected to a maximum of 19 BusinessLine satellites. A smart grid

can be established over all charging stations. This optimizes power usage and lets more vehicles

charge simultaneously should power limitations exist.

3.2 Connecting BusinessLine

A charging station has an RFID card reader and a kWh meter. A communications hub is built into a

hub-type charging station. The communications hub has a cellular data connection, Wi-Fi, Bluetooth

and GPS which have the following functions:

Connection

Description

Cellular data connection (2G,

3G and 4G)

Connection to backend systems for setup,

maintenance and transactions (method 1).

Connection to backend systems for setup,

maintenance and transactions (method 2).

Bluetooth

Local setup and access control for the charging

stations.

GPS

Location of the charging stations.

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3.3 Description

Operation

• BusinessLine is connected using either a built-

in or remote dual band Wi-Fi connection or a

cellular modem.

• To start or stop a charging session, use a

registered RFID (Smart Charge) charge card,

key fob, or the Smart Charge app.

• When used in Autostart mode, a registered

charge card, key fob, or Smart Charge app is

not required. Charging starts automatically

when the charging station is connected to a

vehicle.

2. RFID reader

• This is the area where you scan an RFID card or

key fob.

• The BusinessLine reads the data from the card

or fob to start or stop a charging session. If the

charging station is not connected to a vehicle

and is not activated by the RFID card or fob,

there is no voltage on the socket and the

charging session will not start.

LED indicator ring and socket

• The LED indicator ring around the socket shows

the status and mode of the charging station at

all times. The socket lets you use your own

charging cable. The socket is a standard Type 2

with an optionally integrated shutter system.

4 Technical specifications

Feature

Description

Technical features

Charging capacity per socket

Maximum 7.4 kW, 11 kW or 22 kW, depending on

installation and set-up.

Socket type

Type 2

Number of sockets

1 or 2

Output power per socket

phase or 3

phase, 230 V

–

400 V, 16 A or 32 A.

Connection capacity

phase or 3

phase, 50 Hz, between 2.5

–

10 mm2

Residual direct current detecting device

Complies with IEC 62955, with 6 mA smooth residual

DC detection and additional 30 mA residual AC

detection

Operating temperature range

25 °C to +50 °C

Humidity (non

regulating)

Max. 95%

Communication

GPS / GSM / UMTS / LTE cellular data, Wi

Fi, Bluetooth

and GPS module controller with RFID reader (in hub

type)

Communication protocol

CPP 1.6 JSON

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Physical features

Certification and compliance

See Declaration of conformity

Protection

IP55, IK08

Housing

Polycarbonate

Max. installation altitude

2000 m above sea level

Feature

Description

Dimensions (mm)

600 x 255 x 410 mm

(double)

600 x 255 x 205 mm (single)

Weight (kg)

12 kg (double socket)

10 kg (single socket)

Mounting

Double: Combipole in or on the ground, or on a wall.

Single: Combipole in or on the ground, or on a wall.

Wall spacer for direct installation on a wall.

Standard colours

RAL 7016 (dark gray), RAL 9016 (white), RAL 5017

(blue)

5 Using BusinessLine

5.1 Start charging with BusinessLine

Plug your charging cable into your car and

into the BusinessLine charging station.

The LED ring shows green.

Hold your charge card (RFID card) in front of

the reader on the charging station.

The LED ring flashes green and you hear a

beep. Your card is being authorized.

The charging station LED ring shows blue

when your car is charging.

The charging station LED ring flashes yellow

when your car is on pause and waiting to

start charging.

The charging station LED ring shows

continuous yellow when your car is charged.

Note:

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• A flashing yellow LED indicator (once every second) shows a paused charging session. This is

only possible in a hub-satellite configuration. Charging automatically resumes when power

becomes available.

• For RFID card-operated charging stations, the LED status indicator shows green in standby

mode. For Autostart charging stations that do not operate with an RFID card, the LED status

indicator is off in standby mode.

5.2 Stop charging with BusinessLine

You can stop charging your car at any time, even if it isn't fully charged.

1. Hold your charge card (RFID card) in front of the reader on the charging station. The LED

ring flashes green and you hear a beep. Your card is being authorized.

2. The charging station LED ring turns green or is off when it stops charging.

3. Unplug your charging cable from your car and the charging station.

5.3 LED indicator ring

Check Troubleshooting

on page 9 in this

manual for solutions. If

you cannot solve the

issue, contact tour EV

Hub installer for

support.

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6 Troubleshooting

Troubleshooting must only be done by a qualified electrician unless otherwise stated. Incorrect

installation, repairs or modification can result in danger to the user and may void the warranty and

liability.

This is a general troubleshooting guide listing the most common issues. If you are not able to solve

an issue, visit www.ev-hub.com for further help from our support team.

Problem

Possible cause

Solution

Charging station does not

react

No power to charging

station

•

Check that the residual current

device and circuit breaker on the

main power supply panel are on.

• Switch off the main power

supply, wait 20 seconds, then

switch on the main power supply

again.

• Check that the power supply

cable connected to the charging

station is live. The LED ring

green should show green.

Residual current device

trips constantly

Grounding error in the

charging station

•

Examine electrical wiring for

damage. Replace damaged

wiring.

• Moisture or condensation on

electrical connections. Dry the

connections where necessary. If

necessary, repair seals on

charging station

Fault in the vehicle or

defective charging cable • Replace the charging cable

Ground resistence is too

high for the vehicle type

•

Measure the ground resistance

and compare it to the resistance

required by the supplier of the

vehicle, for example Renault Zoe

< 150 Ω.

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LED ring flashes red

immediately when the

card is held against the

reader.

Charge card is not

authorized for charging at

this charging station.

•

Check that the charge card is

authorized for use on public

chargers. (Check by user)

• Check the settings of your

charging station in your online

account. (Check by user)

There is no

communication with the

backend.

•

Use the EVBox Connect App to

check that the hub station or

hub module has a connection to

the cellular network or Wi-Fi.

LED ring shows constantly

red Grounding fault

•

Check that the electrical

installation is correctly

grounded.

• If necessary, add additional

grounding closer to the

installation.

In a hub-satellite

installation, one or more

LED rings constantly flash

red.

Crossed connection in

one of the satellite RS485

connections.

• Examine RS485 cabling and

connections.

No connection with the

hub charging station.

•

Examine RS485 cabling and

connections.

LED ring always shows

yellow.

Vehicle is fully

charged.

•

Disconnect the charging cable.

Charging station is

waiting for vehicle.

•

Check that the charging cable

plug is inserted into the vehicle

correctly. (Check by user)

Vehicle is on a timer.

•

Change the setting of the timer

in the vehicle. (Done by user)

The charging cable has a

fault.

•

Replace the charging cable.

(Done by user)

Ground resistance is too

high for the vehicle type.

•

Measure the ground resistance

and compare it to the resistance

required by the supplier of the

vehicle, for example Renault Zoe

< 150 Ω.

LED ring shows blue for a

few seconds, then

changes to yellow.

Vehicle will not charge

•

Make sure that the minimum

current accepted by the car is

not higher than the minimum

current supplied by the station.

(Check by user.)

• Check the line-to-line and

neutral-to-line voltages at

various locations on the power

circuit(s).

• Check that the electrical

installation is correctly

grounded.

Charging station does not

start charging. LED ring

flashes green for 30

No response from the

backend

portal account.

•

Use the card again to start the

charging. If the problem remains,

contact your operator or service

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seconds, then flashes r

10 times. LED ring

changes to green or goes

off.

provider for further support.

(Check by user.)

Plug not locked.

•

Is the plug pushed far enough

into the charging station? (Check

by user.)

• Examine the plug for damage or

bent pins. (Check by user.)

• Examine the socket to see if it is

blocked by an object. (Check by

user.)

Vehicle not connected.

•

Is the plug properly connected to

the vehicle? (Check by user.)

Charging station lock is

blocked.

•

Check if the

charging station

internal wiring harness blocks

the plug locking mechanism.

Plug cannot be removed

from charging station.

Incorrect card used to

stop charging (LED ring

flashes purple briefly).

•

Use the same card to stop

charging as to start charging.

(Check by user.)

No response from the

backend portal account.

•

Use the card again to stop the

charging. If the problem remains,

contact your operator or service

provider for further support.

(Check by user.)

Plug lock will not release.

•

Push the plug

further into the

charging station and hold the

card against the card reader

again. (Check by user.)

• Switch off the main power

supply, wait 20 seconds, then

switch on the main power supply

again.

7 Disclaimer

The present document is drawn up by way of information only and does not constitute an offer

binding upon EV Hub. EV Hub has compiled the contents of this document to the best of its

knowledge. No express or implied warranty is given for the completeness, accuracy, reliability or

fitness for particular purpose of its content and the products and services presented therein.

Specifications and performance data contain average values within existing specification tolerances

and are subject to change without prior notice. Prior to ordering, always contact EV Hub for the

latest information and specification. EV Hub explicitly rejects any liability for any direct or indirect

damage, in the broadest sense, arising from or related to the use and/or interpretation of this

document.

Smart EV Solutions Pty Ltd trading as both EV Hub and Smart Charge. ABN: 74 650 654 916

National Equipment Registration Responsible Supplier # E9093

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8 Smart Charge - App Operation

Download the App

www.smart-charge.com.au

#1.1 - Find and Install the App #1.2 - Register your Account #1.3 - Choose Pricing Plan

Find the App on your App

Store by either searching,

clicking on the links on the

website, or scanning the QR

Code above.

Hit Install.

Once downloaded, click on

‘Open’ then expand the Menu

by clicking on the three

horizontal bars found at the

top left-hand side. Click on

'Login or Register'.

Choose a Pricing Plan

either

'Pay as you go', or a 'Package'.

Note that Package Plans offer

discounts and carry a validity

of 18 months. Click 'Create

Profile'.

#1.4 - Complete the Form #1.5 - Add Payment #1.6 - Finish Registration

Fill out the Form with your

Name, Address, Email Address

and Mobile Number.

Please ignore 'Subscription

Code', unless you are part of a

Company Fleet Management

Program. Click 'Add Payment'.

Once you have entered your

Credit Card details, click on

'Save'.

Page 2 – Charging your Vehicle

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#2.2 - The Menu #2.3 - Wallet #2.4 - Locate your Charger

Click on and open the 'Menu'.

Your Menu may show a

'Wallet’ if you have deposited

credit into a Package.

To locate your Charger, look

for the Green flag on the Map.

Click on the Flag

#2.4 - Connector Status #2.5 - Select the Connector #2.6 - Start & Stop

Check the green ‘Available’

icon for Connector Status.

Also, the Connector Type

available, kWh output and

Cost of Charge.

Once at the Charger, plug in

the Connector to your vehicle

and click on 'Click to Start'

under that Connector Type on

the App.

Press 'Start' to begin your

charge. Once your charge is

finished, then press 'Stop'

button.

Smart Charge 24/7 Support –1800 998 896

support@smart-charge.com.au

BusinessLine

Operation & User Manual

Nov 2021