Chase ingenico Desk 5000 User manual

Tutorials Terminals Void - Desk 5000
Step 1
Start the void
transaction
Press the green Enter key to get the
main menu.
Steps
1 | Start the void transaction
2 | Press 2 for void
3 | Supervisor password
4 | Select transaction
5 | Review transaction
6 | Select transaction to void
7 | Conrm void
8 | Void captured
9 | Card reader prints receipts
10 | Void complete

Tutorials Terminals Void - Desk 5000
Steps
1 | Start the void transaction
2 | Press 2 for void
3 | Supervisor password
4 | Select transaction
5 | Review transaction
6 | Select transaction to void
7 | Conrm void
8 | Void captured
9 | Card reader prints receipts
10 | Void complete
Step 2
Press 2 for void
From the main menu, press the
2key or tap the Void icon on the
touchscreen to begin a void
transaction.

Tutorials Terminals Void - Desk 5000
Step 3
Supervisor
password
Enter your supervisor password and
press the green Enter key.
Steps
1 | Start the void transaction
2 | Press 2 for void
3 | Supervisor password
4 | Select transaction
5 | Review transaction
6 | Select transaction to void
7 | Conrm void
8 | Void captured
9 | Card reader prints receipts
10 | Void complete

Tutorials Terminals Void - Desk 5000
Step 4
Select transaction
Select an option to search for the
transaction to void.
1 = All
2 = Reference #
3 = Clerk #
4 = Invoice #/PO #
5 = Account #
6 = Customer#
7 = RRN
8 = Approval Code
Steps
1 | Start the void transaction
2 | Press 2 for void
3 | Supervisor password
4 | Select transaction
5 | Review transaction
6 | Select transaction to void
7 | Conrm void
8 | Void captured
9 | Card reader prints receipts
10 | Void complete

Tutorials Terminals Void - Desk 5000
Step 5
Review
transaction
If ALL is selected, use the arrow keys
to scroll through the transactions.
Steps
1 | Start the void transaction
2 | Press 2 for void
3 | Supervisor password
4 | Select transaction
5 | Review transaction
6 | Select transaction to void
7 | Conrm void
8 | Void captured
9 | Card reader prints receipts
10 | Void complete

Tutorials Terminals Void - Desk 5000
Step 6
Select transaction
to void
When the screen displays the
transaction to void, press the green
Enter key to void the transaction.
Steps
1 | Start the void transaction
2 | Press 2 for void
3 | Supervisor password
4 | Select transaction
5 | Review transaction
6 | Select transaction to void
7 | Conrm void
8 | Void captured
9 | Card reader prints receipts
10 | Void complete

Tutorials Terminals Void - Desk 5000
Step 7
Conrm void
Press the 1 key for Yes to conrm
the void. Press 2for No to cancel
the void.
Steps
1 | Start the void transaction
2 | Press 2 for void
3 | Supervisor password
4 | Select transaction
5 | Review transaction
6 | Select transaction to void
7 | Conrm void
8 | Void captured
9 | Card reader prints receipts
10 | Void complete

Tutorials Terminals Void - Desk 5000
Step 8
Void captured
The void is captured and the screen
will display “VOID.”
Steps
1 | Start the void transaction
2 | Press 2 for void
3 | Supervisor password
4 | Select transaction
5 | Review transaction
6 | Select transaction to void
7 | Conrm void
8 | Void captured
9 | Card reader prints receipts
10 | Void complete

Tutorials Terminals Void - Desk 5000
Step 9
Card reader
prints receipts
After the void is captured, the card
reader will print the merchant receipt.
The card reader will then prompt to
print a customer receipt. If no selection
is made after 30 seconds, it will print
automatically.
Steps
1 | Start the void transaction
2 | Press 2 for void
3 | Supervisor password
4 | Select transaction
5 | Review transaction
6 | Select transaction to void
7 | Conrm void
8 | Void captured
9 | Card reader prints receipts
10 | Void complete

Tutorials Terminals Void - Desk 5000
Step 10
Void complete
The main menu screen is displayed.
Steps
1 | Start the void transaction
2 | Press 2 for void
3 | Supervisor password
4 | Select transaction
5 | Review transaction
6 | Select transaction to void
7 | Conrm void
8 | Void captured
9 | Card reader prints receipts
10 | Void complete