VeriFone HICAPS VX820 User manual

Page | © 2017 Adyen BV | Confidential1
1
VX820 User Manual
Date: 16/03/17
Version 1.0.0
Copyright © Adyen B.V. 2017
Simon Carmiggeltstraat 6 - 50
1011 DJ Amsterdam
The Netherlands
www.adyen.com

Table of Contents
1 Getting started VX820 3
1.1 Provided components 3
1.2 Getting started 3
2 Boarding the terminal - VX820 4
2.1 Boarding with the Adyen App. 4
3 Basic functionality VX820 4
3.1 Standalone payment 5
3.1.1 Shift and end-of-day reports 5
4 Special payment functions menu 6
4.1 Normal payment 6
4.2 Manual entry payment 6
4.3 Refund 6
5 Maintenance - VX820 6
5.1 Inspecting device security - VX820 6
6 Admin menu - VX820 7
6.1 Admin menu functions - VX820 7
6.1.1 Network Config 8
7 VX820 technical specifications 9
8 Troubleshooting and support VX820 10
8.1 In case of a malfunction: 10
8.2 Request assistance: 10

Page | © 2017 Adyen BV | Confidential3
Here we describe how to set up, configure and use the Wi-Fi payment devices as stand-alone Verifone VX820
payment devices.
VX820
Getting started VX820
Verifone VX820 Supported payment cards
Provided components
VX820 payment terminal
Power supply
Getting started
Set up your device correctly before you start using:

Page | © 2017 Adyen BV | Confidential4
1.
2.
3.
4.
5.
6.
7.
8.
9.
Plug the device into power supply.
Connect your Ethernet cable to the ETH port on the power cable.
Perform a device security inspection.
Only connect a regular Ethernet cable to the ETH port.
Using any other type of cable or another port (for example, the RS232 port) might severely damage
the device.
Boarding the terminal - VX820
Board the terminal only after successfully following the steps in Getting Started.
Boarding with the Adyen App.
Press + to open the Admin menu.9
Choose .Network config
On the next screen, Choose and make a note of the terminal's IP address.Network config
Open the Adyen App on your mobile device.
Tap .Add New Device
Choose .WIFI
Enter the IP address of the terminal.
Ensure the WiFi-connected mobile device is connected to the same local network as the VX820.
Tap to begin the boarding process.Add device
During the boarding process the terminal reboots. After the process is complete the terminal is ready to
use.
See to get information on processing payments.Basic Functionality
Basic functionality VX820
If the terminal shows an exclamation at the top bar, this means that the terminal holds data which it
failed to synchronise to Adyen platform due to lack of an outgoing internet connection.

Page | © 2017 Adyen BV | Confidential5
1.
2.
3.
4.
5.
a.
b.
6.
a.
b.
1.
2.
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4.
5.
Standalone payment
To process a standard payment transaction, do the following:
Press on the keypad or tap on the screen. Start
Enter the transaction amount, then press .
Hand over the device to the shopper.
The shopper inserts (cards with chip) or swipes (cards without chip) their card.
Depending on the card, the shopper is prompted to to enter their PIN code, place a signature or do
nothing.
PIN code: the shopper enters their PIN code on the device.
2 receipts are printed.
Signature: the terminal prints a receipt that the shopper needs to sign.
compare (i) the name and (ii) the signature on the card with the shopper’s ID.
If they match, you can (1 additional receipt is printed) or (2 additional receipts are approve decline
printed) the transaction on the device.
After each transaction, at least 2 receipts are printed:
A merchant receipt, and
A shopper receipt.
Shift and end-of-day reports
The terminal can print a summary with an overview of the total amounts processed, provided the mobile
device . You can reset the counter. A printed summary lists the amounts processed since the last reset.
If you want to print a summary report on a periodic basis, you should reset the counters after
printing the report.
To print the day totals, do the following:
Press + 9.
Enter the security code.
Choose .Settings
Choose .Print totals
After printing the day totals, you can reset the counter by choosing .Reset totals
If you do not have your security code, email [email protected]

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Special payment functions menu
The special payment functions menu allows access to custom or ad-hoc payment options. Available entries in
the menu may vary, depending on your merchant configuration.
To enter the special payment functions menu, do the following:
Press + .8
Enter the PIN code to unlock the device.
If you do not know the code, contact the to obtain the specific PIN code for Adyen POS Support Team
your device.
Depending on your configuration, one or more of the following payment options are normally available:
Normal payment
Choose this option to access the payment screen, where you can enter an amount.
Manual entry payment
Choose this option to access the payment screen.
After entering an amount, press .
You are prompted to input the , and then the card expiry date.PAN
Refund
Choose this option to perform a refund to a card:
Enter the amount you want to refund.
Press .
The transaction then follows the normal flow.
Maintenance - VX820
Inspecting device security - VX820
Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they
process sensitive card data.
Please make sure you and your store staff do the following:
Verify your device looks like the pictures in this manual.
The Adyen logo or your company logo should show up after powering on the terminal.
Do not use the device if it is damaged or covered with a sticker.
Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to
granting them access to modify or troubleshoot devices.
Do not install, replace, or return devices without verification.
Be aware of suspicious behaviour around devices (for example, attempts by unknown persons to
unplug or open devices).

Page | © 2017 Adyen BV | Confidential7
1.
2.
Report suspicious behaviour and indications of device tampering or substitution to appropriate
personnel (for example, to a manager or security officer).
Adyen recommends enforcing procedures to perform visual device integrity inspections on a weekly
basis.
In case of any doubts, do not use the device and via the regular escalation channels.contact Adyen
Admin menu - VX820
To enter the terminal admin menu, press + .9
Enter the Admin PIN code (contact the Adyen POS Support Team ).
The admin menu is displayed.
Admin menu functions - VX820
Menu option Description
Power off terminal Powers off the terminal.
Print totals (Only available on standalone terminals)
Generates a receipt showing the total processed amount per currency per card type.
Reset totals (Only available on standalone terminals)
Resets the counter.total amounts processed
Do not forget to reset totals after your shift.
Download
merchant config
Downloads a new merchant configuration.
.Do not execute this command unless instructed to do so by Adyen Support
Download
firmware (HTTP)
Downloads a new firmware for the terminal.
.Do not execute this command unless instructed to do so by Adyen Support
Submit captures N/A
Network config View network configuration information such as IP address, Gateway, Netmask and
DNS settings.
Posregister config Determines the connection to the POS cash register, either HTTP & serial or HTTP &
USB.
Show config
Shows the following information:
Firmware version the terminal is running
Merchant account the terminal is registered to

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Menu option Description
Additional details.
Versions info Information includes firmware and software version, OS version, kernel version, card
slot version etc.
Print config Prints the terminal configuration overview.
This option applies only when a printer is connected to the terminal and to
.standalone terminals with integrated printer
Delete config Deletes the current terminal configuration.
Network Config
Menu option Description
Network config Top-level option of the network configuration sub-menu:
Ping: default
gateway
Pings the default gateway in the active configuration.
Use this option to test terminal connectivity to the Internet.
Pinging and can be especially handy because you can use them whether or BBC Google
not your DNS resolves.
Ping: www.bbc.
com
Pings the BBC web site home page.
Use this option to test terminal connectivity to the Internet.
Pinging and can be especially handy because you can use them whether or BBC Google
not your DNS resolves.
Ping: www.google.
com
Pings Google.
Use this option to test terminal connectivity to the Internet.
Pinging and can be especially handy because you can use them whether or BBC Google
not your DNS resolves.

Page | © 2017 Adyen BV | Confidential9
VX820 technical specifications
Processor 400 MHz, ARM11 32-bit RISC
processor
Security SSL v.3.0, 3DES encryption,
Master/Session and DUKPT key
management;
VeriShield file authentication;
PCI PTS 3.X approved
Memory 160 MB (128 MB of Flash, 32 MB of
SDRAM) standard,
designed to support up to 500 MB
optional
micro SD flash memory card
Physical Length: 173 mm (6.81 in.);
width: 87 mm (3.43 in.);
height: 35 mm (1.38in.);
weight: terminal 308 g (0.68 lbs.)
Display 240x320 pixel color TFT (QVGA),
supports up to 26 lines x 26
characters
Environmental 0° to 50° C (32° to 122° F)
operating temperature;
5% to 90% relative humidity, non-
condensing
Magnetic
card reader
Triple track (tracks 1, 2, 3), high
coercivity, bi-directional
Voltage AC input 100 - 240 V AC, 50/60 Hz;
DC output 8.6 - 9.4 V DC, 4.0 Amp
Primary
smart card
ISO 7816, 1.8 V, 3 V, 5 V; synchronous
and asynchronous cards;
EMV level 1 and 2 t ype approved
Contactless
applications
MasterCard PayPass M/Chip,
MasterCard PayPass MagStripe,
Visa payWave MSD, Visa payWave
qVSDC, Discover Zip,
American Express ExpressPay,
Pass-through access to ISO
14443-4 and MiFare card, for
direct host terminal based
application access, Secure
SoftSAM, Hardware
SAM card
reader
3 Security Access Modules (SAMs) SAM optional NFC applications, support for ISO
18092
Peripheral
ports
USB host and RS-232 to support
peripheral devices Telco
and Ethernet ports to support
communications

Printer Integrated thermal printer with
graphics capabilities,
18 lines per second, 24 or 32 columns,
standard paper roll 58 mm (2.25 in.) x
25M, single ply


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Modem Standard 56 kbps modem Bell 103
/212a, CCITT
V.21/V.22/V.22bis/V.32/V.32bis (300
/1200/2400/9600/
14400/33.6/56 and HC FastConnect
for 1200 bps)

Protocols Application selects between
asynchronous protocols (Visa 1, Visa 2
and others), and
synchronous protocols (including ISO
8583/ SDLC)

Troubleshooting and support VX820
In case of a malfunction:
Check our for articles that may help you find a solution for the issue.troubleshooting section
Request assistance:
Contact our .First level support
Provide the following information:
Merchant account
PSP (if applicable)
Terminal serial number