Ingenico Tetra Move/5000 User manual

Payments
Wireless – Move/5000
Quick Reference Guide

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Table of Contents
1 – Introduction ............................................................................... 4
2 – General Tips ............................................................................. 4
3 – Basic Terminal Operations ....................................................... 5
Before You Begin............................................................... 5
Unpacking the Box............................................................. 5
Terminal ON/OFF .............................................................. 5
Terminal Physical Keyboard .............................................. 6
Virtual Keypad.................................................................... 7
Numeric Data Entry............................................................ 7
Alphanumeric Data Entry ................................................... 7
Administrator Menu.......................................................... 10
4 – User Access Management ..................................................... 10
Password Hierarchy......................................................... 10
Administrator ID & Password........................................... 11
Manager/Supervisor/Clerk ID & Passwords .................... 11
Set Up Your Manager/Supervisor ID and Passwords ..... 12
Clerk ID & Password........................................................ 12
To set up or change the Clerk Password......................... 13
5 – Changing the Terminal Language .......................................... 13
6 – Network Communication ........................................................ 14
For a Wi-Fi Set-Up ........................................................... 14
For a 4G Mobile Data Set-Up .......................................... 15
For Bluetooth Set-up........................................................ 16
7 – Accepting Payment Cards ...................................................... 18

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To Conduct a Contactless Transaction............................ 18
To Conduct an EMV Chip Card Transaction ................... 19
To Conduct a Magnetic Stripe Transaction ..................... 19
8 – Sale (Credit or Debit) Transactions ........................................ 20
9 – Pre-Auth and Completion (Optional) ...................................... 21
10 – Return ................................................................................... 23
11 – Void (Credit or Debit) ............................................................ 23
12 – Performing a Settlement (Closing the Terminal) .................. 25
13 – Reprint .................................................................................. 26
14 – Demo Mode .......................................................................... 26
15 – Batch Menu........................................................................... 27
View Batch History........................................................... 28
Delete Batch .................................................................... 28
16 – Reports ................................................................................. 28
17 – Key Beep, Backlight and Brightness .................................... 29
18 - Semi-Integration Configuration with ECR (for Wi-Fi mode
only) ...................................................................................... 30
19 – Auto Download (IP Terminal Only) ....................................... 31
20 – Installation Procedure ........................................................... 32
Connection to Power........................................................ 32
21 – Replacing the Paper Roll...................................................... 33
22 – Troubleshooting .................................................................... 34
23 – Cleaning................................................................................ 36
24 – Terminal Specifications ........................................................ 37
25 – Service and Support ............................................................. 38

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1 – Introduction
Global Payments offers merchants a wide variety of leading
payment technology solutions, all from one reliable source. As one
of the world’s largest and most trusted payment technology solution
providers, Global Payments combines industry-leading expertise
with over 50 years of Canadian-specific experience. This power
combination allows us to deliver comprehensive solutions that are
personalized to your needs.
This guide is your primary source of information for operating,
setting up and installing the Global Payments’ Wireless -
Move/5000 terminal. For terminal-related questions or support,
please contact Global Payments’ Customer Care.
2 – General Tips
The following tips will help ensure you continue to process
smoothly with Global Payments Canada:
1. This reference guide contains information on the features
and functions capable on your terminal, as well as basic
troubleshooting techniques. Keep this guide in an easy-to-
find location.
2. Perform a settlement daily. This ensures that your funds
are constantly deposited into your bank account on a
regular basis.
3. Change your passwords frequently. Changing passwords
frequently ensures you protect yourself from unauthorized
use of your terminal.
4. If you have a problem with your terminal, check cabling
and attempt to reboot the device.
5. If you have a communication problem with your terminal,
verify that there are currently no outages reported by your
Internet or wireless service provider.
6. The Global Payments Canada Customer Service line is
open 24 hours a day, 7 days a week, to ensure there is
always someone available to assist you.

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3 – Basic Terminal Operations
Before You Begin
The terminal (“Wireless - Move/5000”) is a point-of-sale electronic
payment terminal designed to process debit and credit card
transactions via Wi-Fi wireless network, Bluetooth, and/or cellular
4G or 3G wireless network.
Unpacking the Box
Carefully inspect the shipping carton and its contents for shipping
damage. If the contents are damaged, file a claim immediately
with the shipping company and notify Global Payments. Do not try
to use damaged equipment.
Remove the items from the carton. You should have the following
items, based on what was ordered:
• A Global Payments’ Wireless - Move/5000 terminal with
paper roll installed
• An external power supply
• Roll of thermal printer paper
• Quick start guide
• Ethernet cable
• Sim card (for 4G Mobile Data terminals only)
• Wireless - Move/5000 optional base (available in two
models: Charging Only Base and Bluetooth
Communication Base)
Terminal ON/OFF
When the terminal is connected to the power supply it will
automatically power up, or press and hold green [Enter] key, the
terminal will initiate an application check and then enter home
screen. To power off the device, remove the terminal from its base
CAUTION:
Due to risk of shock or terminal damage, do
not use the terminal near water, in a wet
basement, bathtub, washbowl, kitchen sink,
laundry tub or near a swimming pool. Do not
use in flammable environments.

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and any power source. Press the yellow [Correction] key and the
[Administrator] key simultaneously for one second.
Terminal Physical Keyboard
The terminal keypad is
numeric only, and contains 10
numeric keys (0-9), a green
[Enter] key, a red [Cancel]
key, a yellow [Correction] key.
Button Characters Accessed
1
2
3
4
5
6
7
8
9
0
Red [Cancel] key
Will clear all of the data entered
Yellow [Clear] Key
Backspace (i.e. clear one character at a time)
Green [Enter] key
Will submit the data entered.
Period, comma, number sign, star.
Administrator Key.
Paper Feed Key
Desktop Key

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Virtual Keypad
Global Payments’ Wireless - Move/5000 is equipped with a 3.5”
backlit, HVGA (480x320 pixels) touchscreen which can be used
with a finger or a stylus. The sample virtual alpha keypad shown
below will display when the field tapped on the touch screen
requires alphanumeric entry. ‘123’can be tapped to display the
virtual numeric keypad and ‘QWE’ can be tapped to display the
virtual upper case alpha keypad.
Numeric Data Entry
The terminal keypad will automatically default to a numeric-only
keypad when entering data into numeric-only fields, such as card
number and amount prompts. See the following examples:
Card number is a numeric data item. To enter the value
“544619999,” press [5], [4], [4], [6], [1], [9], [9], [9] and [9] on the
keypad. Then press [Enter] to confirm the data entered. The
terminal then starts validation.
For amount entries, the terminal initially displays $0.00. For
example, to enter the value “$5.30,” press [5], [3] and [0]. No
decimal point is entered. Then press [Enter] to confirm the data
entered. The terminal then starts validation.
Alphanumeric Data Entry
When a field allows for alphanumeric entry, a virtual keypad is

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displayed.
To get an expanded alpha keypad, click icon located on the
right end of the data entry field.
Header and Condition icons
The system supports graphical icons that will indicate conditions
the terminal may be in at various states. The condition icons are
displayed in the header of all the screens. They indicate the status
of the terminal and application, and warn the merchant about
conditions that may prevent normal operation.
Connectivity icons are aligned to the left:
Date and time icons (when available) are aligned to the right:
Power and battery are also displayed to the right:

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Battery Management
Designed for both indoor and outdoor uses, the pocket-sized
Move/5000 comes with extended battery life and better battery
management.
External power supply present and battery charge level are
reported on status bar of mobile terminal with: A thunderbolt icon
when the mobile terminal is connected to a wired power
supply. This icon overprints the icon of the battery.
A battery icon will display when terminal is only powered by its
internal battery. Depending on the battery charge level, one of the
following icons is displayed
Battery charge greater than 80%,
Battery charge greater than 60% and less than 80%,
Battery charge greater than 40% and less than 60%,
Battery charge greater than 20% and less than 40%,
Battery charge less than 20%,
Battery not present and connected to power supply,
Powered by external power supply, battery full charge
NOTE:
1. When the battery level drops to 20% or less,
the “battery warning notification bar” will
display on the Home Screen.
2. When the battery level drops to 7% (critical
level), all keyboard and touch events
including touch click on Home Screen
buttons will lock, and terminal displays low
battery warning (“LOW BATTERY! Plug
Device Into Power Source”)

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Administrator Menu
The Administrator Menu is the place where all terminal
configuration settings are stored. It can only be accessed by
pressing Administrator key. The administrator menu will be
displayed on terminal screen.
4 – User Access Management
The terminal offers multi-level user accesses. There are four level
user accesses – from the highest level to the lowest level – are:
administrator, manager, supervisor and clerk. Each level can create
multiple users. You can setup maximum 9 administrator user IDs,
maximum 10 manager IDs, and 10 supervisor IDs. Terminal
supports up to 200 clerk IDs.
Each user can setup their own customized password.
Password Hierarchy
The password hierarchy is as follows:
•Administrator password
•Manager password
•Supervisor password
•Clerk password
A higher level password is accepted in the place of a lower
level password.
Example: If the application prompts for the clerk password, then the
supervisor, manager and administrator passwords will also be
accepted.
NOTE:
Some Admin functions are password
protected.

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Administrator ID & Password
Your terminal is pre-programmed with a default administrator ID
name of “1”, please call Global Payments’ Customer Care at 1-
800-263-2970 to set up your personalized admin password.
Your administrator password is an important security feature of
your terminal. It is used to access the sensitive administrator menu.
The administrator password is between 7 and 12 alpha and
numeric characters (min=7, max=12). At least 1 alpha and 1
numeric character must be used.
If the wrong administrator password is entered more than four (4)
consecutive times while trying to access the administrator menu,
the user will be locked out. At this point, please call Global
Payments’ Customer Care for help at 1-800-263-2970.
You should change your password periodically for maximum
protection against fraud.
You can setup up to nine (9) available Administrator User Names
(“ID”) and Passwords. Each Admin User Name (“Admin ID”) has an
associated password. There cannot be duplicate Administrator
User Names.
Manager/Supervisor/Clerk ID & Passwords
The manager and supervisor IDs and passwords are set up in the
Security menu within Admin menu. A higher level user must access
security menu with his credential to create lower level user ID. For
exmaple, an admin user is required to access security menu to
create manager user ID. A supervior user ID can be created by
either Admin user or manager user.
NOTE:
Your default administrator user name (“ID”) is
1. To set up your administrator password,
please call Global Payments’ Customer Care
at 1-800-263-2970.

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There are up to 10 managers and 10 supervisors. The
Manager/Supervisor ID is between one to seven numeric digits.
Each ID must be unique and cannot be duplicated.
The manager, supervisor and clerk password length is seven alpha
and numeric characters. The password can consist of any number
of alpha or numeric characters.
If the manager or supervisor forgets their password, the highter
level user for exmaple admin user must delete the existing
manager/supervisor ID and adding a new one.
Set Up Your Manager/Supervisor ID and Passwords
Any higher-level user can setup the users at lower level. For
example, Administrator can setup both manager and supervisor
users; manager can setup supervisor users.
1. At home screen, press the administrator [.,#*] key or tap
ADMIN on the home screen for the administrator menu
2. Tap Security
3. Enter the user name and password, press [Enter]
4. Tap Supervisor/Manager
5. Enter the administrator name and password, press [Enter]
6. Press [1] Add User
7. Press [1] Supervisor, [2] Manager
8. Enter Supervisor or Manager ID
9. Enter Supervisor or Manager Name
10. Enter Password, re-enter Password
11. Terminal prompts: Add Another? [1] Yes [2] No
12. Press [Cancel] to return to the home screen
Clerk ID & Password
Clerk ID and password can be setup in Clerk menu within Admin
menu. There are maximum 200 available Clerk IDs and Passwords.
Each Clerk ID has an associated name and password.

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There cannot be duplicate Clerk IDs. The Clerk ID is between one
to six numeric digits.
Clerk Name is between one to twenty alpha & numeric characters.
The Clerk password is between four and seven alphanumeric
digits. This password does not expire. If the Clerk forgets their
password, the Administrator, Manager or Supervisor can set a new
one.
To set up or change the Clerk Password
1. At the home screen, press the administrator [.,#*] key or tap
ADMIN on Home Screen for the administrator menu
2. Tap Clerk Menu
3. Enter the administrator name and password, and press
[Enter]
4. Press [1] Add ID
5. Enter Clerk ID
6. Enter Clerk Name
7. Enter Password , re-Enter Password
8. Terminal prompts: Add Another? [1] Yes [2] No
9. Press [Cancel] to return to the home screen
To setup or change the password protection configurations, contact
Global Payments’ Customer Care at 1-800-263-2970.
5 – Changing the Terminal Language
1. At the home screen, tap LANGUAGE, bottom right-hand
corner
2. Press [1]-English, press [2]-Francais, and press [Enter]
3. The home screen will be displayed in the alternate language
(English or French)

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6 – Network Communication
The Move/5000 terminal can support the following three (3) network
communications: Wi-Fi, Bluetooth, and Cellular 4G wireless. You
can select any of these communication modes to use as your
primary communication method. The following instructions will help
you setup your device:
For a Wi-Fi Set-Up
1. At the home screen, press the administrator [.,#*] key or tap
ADMIN on Home Screen for the administrator menu
2. Tap Setup Menu
3. Key in the administrator name and password, and then press
[Enter]
4. Press [2]- Communications
5. Press [3] Wi-Fi
6. Press [2] Advanced Setup
7. Press [3]Wi-Fi - ON/OFF to enable/disable Wi-Fi mode
8. Terminal displays “Wi-Fi Enabled, Press Enter”, and then
press [Enter]
9. Press Cancel to return to Wi-Fi menu
10. Select [1] - Wi-Fi Easy Conn and then proceed to Step 11, or
[2] - Advanced Setup and proceed to Step 14
This option enables the user to quickly find and connect to a
Wi-Fi network. The device looks for and lists the following
available networks:
• Any new unconnected secure networks (Padlock Icon)
• A previously saved secure network (Padlock Icon)
11. Tap the SSID name of the Wi-Fi network that you want to
connect from list
12. Enter Wi-Fi Password, and then press [Enter]
13. If some special configuration is required to connect a Wi-Fi
network, press [2] - Advanced Setup in step 10 above
14. Press [1] - [Networks], this option must be used when
manually adding a Wi-Fi network or seeing a list of saved
Wi-Fi networks in addition to scanning for networks
15. Press [2] - [IP Settings], this option is used if the Wi-Fi IP
setting needs to be set to “Static IP”. The user needs to enter
all appropriate IP settings to complete the Wi-Fi Static IP
setup
16. Select the SSID name of the Wi-Fi network that you want to

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connect
17. Enter Wi-Fi Password, and then press [Enter]
18. Press [Cancel] 3 times return to the home screen
To assist, the following icons are used to indicate the status of the
Wi-Fi network.
For a 4G Mobile Data Set-Up
Your terminal supports both 4G and 3G wireless, and will
automatically choose the best available network. If you have
ordered a 4G configuration for your Move/5000, Global Payments
inserts and programs the network SIM Card for your terminal prior
to shipment. There is no setup required by you.
The terminal will automatically connect to the mobile data network
after powering up. It may take a few minutes to connect, depending
on the network signal in the area. The Mobile Data network, if being
used, will display at the top left of the terminal screen. Once
connected, the icon color will change to green. If the icon remains
white, the mobile data network is not connected.
Always make sure terminal is connected with mobile data network
before performing financial transactions.
Bluetooth
NOTE:
Wi-Fi signal range covers an area of approx.
100 feet in diameter in an open area

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For Bluetooth Set-up
To connect via Bluetooth, a Bluetooth Communication Base is
required.
Global Payments offers two different bases for the Move/5000 – a
Bluetooth Communication Base and a Charging Base. The
Bluetooth Communication Base works as the Bluetooth access
point when an Ethernet cable to plugged into the port. You will
require a minimum of one (1) Bluetooth Communication Base to
use the Move/5000 in Bluetooth communication mode.
There is no network connectivity function when using the Charging
Base. It is used strictly for chargin the handset and can be used for
all communication modes.
As the Bluetooth wireless signal can be impacted by the terminal’s
operating environment, here are some guidelines to maximize the
range of your Bluetooth set-up:
1. Radio coverage may not be satisfactory if the Communication
Base is located close to a radio communication obstacle. See
below table for list of potential obstacles:
Common Radio Communication Obstacles
•Microwave ovens (minimum
distance: 3 m or 9.8 ft.)
•Portable phones,
mobile/cellular phones,
security radios, walkie-
talkies
•Mirrors
•Metallic blinds
•Steel cabinets
•Cash registers
•EPOS frontends
•Groups of people
•Televisions
•Blenders and food
processors
•Computers
•Wireless routers

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2. The Communication Base requires the close proximity of a
power outlet.
3. The Communication Base requires that an Ethernet cable be
plugged into the proper port.
4. Two (2) Communication Bases cannot be placed within two
meters (6.5 feet) of each other. Additional Communication
Bases should be placed as far as possible from other installed
Communication Bases – on the opposite side of the dining
room, for example.
5. Handsets and Communication Bases should stay where they
can be monitored by the staff.
For Bluetooth Set-up
1. At the home screen, press the administrator [.,#*] key or tap
ADMIN on Home Screen for the administrator menu
2. Tap Setup Menu
3. Key in the administrator name and password, and then press
[Enter]
4. Press [2] - Communications
5. Press [5] - Bluetooth
6. Press [1] - New Base, [2] - Select Base, [3] - Remove Base,
[4] - Remove All Bases or [5] - Print Bases
7. Select [1] - New Base, the terminal needs to be docked on the
base otherwise Dock the terminal on the base will be
displayed onscreen
8. Terminal will synchronize with base and display “Base
Association OK”if the base registration is successful
Bluetooth Connectivity icons are displayed at the top left of the
screen:
NOTE:
Only one (1) Communication Base can be
associated with a handset at a time. Therefore
removing associated bases needs to be
completed before adding a new one.

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The Bluetooth connection status is shown as follows:
Bluetooth present but not activated
Bluetooth connection is in progress
Terminal connected to at least one base
7 – Accepting Payment Cards
To Conduct a Contactless Transaction
1. Tap the transaction icon on the home screen, or press [Enter]
key to enter the main transaction menu and then select
transaction type
2. Follow the prompts displayed on the screen accordingly
3. Bring the card firmly up to the active zone above the display
(hold approx.1 cm above the contactless logo located on paper
trapdoor). Keep the card close to the display during the
transaction
4. Your contactless terminal has a row of four status lights that
are visible on the display. When a contactless transaction is
started the first (left hand) status light will be lit steadily; this
indicates that the contactless display is in use but a card is not
being read
5. When a contactless card is presented to the contactless active
zone during a transaction, the second, third and fourth status
lights will be lit in turn. The card read is successful when all
four status lights are lit and the audible confirmation tone is
heard

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To Conduct an EMV Chip Card Transaction
1. Tap the transaction icon on the home screen, or press [Enter]
key to enter the main transaction menu and then select
transaction type
2. Follow the prompts displayed on the screen accordingly
3. Position the chip card with the chip side facing upward, as
shown below
4. Insert the chip card into the smart card reader slot in a smooth,
continuous motion until it seats firmly
5. Remove the card only when the screen indicates the
transaction is complete
CAUTION:
Leave the chip card in the reader until the
transaction is complete. Premature card
removal will invalidate the transaction.
To Conduct a Magnetic Stripe Transaction
1. Tap the transaction icon on the home screen, or press [Enter]
key to enter the main transaction menu and then select
transaction type
2. Follow the prompts displayed on the screen accordingly
3. Position a magnetic card with the stripe in the side card reader
facing inward, toward the keypad
4. To ensure a proper read of the magnetic swipe card, the user
should insert the magnetic card from the top of the unit, as
shown below
5. Swipe the card through the magnetic card reader
6. The screen indicates the transaction is complete

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8 – Sale (Credit or Debit) Transactions
The sale transaction is the most common transaction.
1. Tap Sale transaction icon on home screen, or press [Enter] to
enter the main menu, and then tap Sale
2. Enter the clerk ID and password (if enabled) and press [Enter]
3. Enter the invoice # (if enabled) and press [Enter]
4. Key in the transaction amount and press [Enter]
5. Terminal displays “Pass Terminal to Customer,” the
cardholder presses [1]-Yes/Oui to confirm the transaction
amount. Press [2]- No/Non to cancel the transaction
6. If tip is enabled, customer can select either [1]-Tip
percentage, [2]-Tip amount, or [3]-No Tip. If tip percentage is
selected, cardholder then can select one of three pre-set tip
percentage options, or select Other to key in a specific tip
percentage and press [Enter] to confirm. If tip amount is
selected, cardholder can enter dollar amount for tip and press
[Enter] to confirm
7. The cardholder presses [1]-Accept to confirm the total
amount, presses [2]-No/Non to change
8. Terminal displays “$ Amount” “Tap/Insert/Swipe”
“Taper/Inserer/Glisser”
9. The cardholder taps their card/inserts the chip card/swipes
their card
10. If the card is inserted, cardholder follows the EMV prompts
displayed on the terminal screen and then enters PIN
11. If the card is swiped, follow the prompts on screen to enter last
4 digit of the card number and CVV/CVC (if enabled)
12. If credit card is issued outside Canada and your terminal is
enabled with HomeCurrencyPay (HCP) dynamic currency
conversion, the cardholder should follow the HCP prompts