Ingenico Tetra Move/5000 User manual

Payments
Wireless – Move/5000
Quick Reference Guide

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Table of Contents
1 – Introduction ............................................................................... 4
2 – General Tips ............................................................................. 4
3 – Basic Terminal Operations ....................................................... 5
Before You Begin............................................................... 5
Unpacking the Box............................................................. 5
Terminal ON/OFF .............................................................. 5
Terminal Physical Keyboard .............................................. 6
Virtual Keypad.................................................................... 7
Numeric Data Entry............................................................ 7
Alphanumeric Data Entry ................................................... 7
Administrator Menu.......................................................... 10
4 – User Access Management ..................................................... 10
Password Hierarchy......................................................... 10
Administrator ID & Password........................................... 11
Manager/Supervisor/Clerk ID & Passwords .................... 11
Set Up Your Manager/Supervisor ID and Passwords ..... 12
Clerk ID & Password........................................................ 12
To set up or change the Clerk Password......................... 13
5 – Changing the Terminal Language .......................................... 13
6 – Network Communication ........................................................ 14
For a Wi-Fi Set-Up ........................................................... 14
For a 4G Mobile Data Set-Up .......................................... 15
For Bluetooth Set-up........................................................ 16
7 – Accepting Payment Cards ...................................................... 18

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To Conduct a Contactless Transaction............................ 18
To Conduct an EMV Chip Card Transaction ................... 19
To Conduct a Magnetic Stripe Transaction ..................... 19
8 – Sale (Credit or Debit) Transactions ........................................ 20
9 – Pre-Auth and Completion (Optional) ...................................... 21
10 – Return ................................................................................... 23
11 – Void (Credit or Debit) ............................................................ 23
12 – Performing a Settlement (Closing the Terminal) .................. 25
13 – Reprint .................................................................................. 26
14 – Demo Mode .......................................................................... 26
15 – Batch Menu........................................................................... 27
View Batch History........................................................... 28
Delete Batch .................................................................... 28
16 – Reports ................................................................................. 28
17 – Key Beep, Backlight and Brightness .................................... 29
18 - Semi-Integration Configuration with ECR (for Wi-Fi mode
only) ...................................................................................... 30
19 – Auto Download (IP Terminal Only) ....................................... 31
20 – Installation Procedure ........................................................... 32
Connection to Power........................................................ 32
21 – Replacing the Paper Roll...................................................... 33
22 – Troubleshooting .................................................................... 34
23 – Cleaning................................................................................ 36
24 – Terminal Specifications ........................................................ 37
25 – Service and Support ............................................................. 38

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1 – Introduction
Global Payments offers merchants a wide variety of leading
payment technology solutions, all from one reliable source. As one
of the world’s largest and most trusted payment technology solution
providers, Global Payments combines industry-leading expertise
with over 50 years of Canadian-specific experience. This power
combination allows us to deliver comprehensive solutions that are
personalized to your needs.
This guide is your primary source of information for operating,
setting up and installing the Global Payments’ Wireless -
Move/5000 terminal. For terminal-related questions or support,
please contact Global Payments’ Customer Care.
2 – General Tips
The following tips will help ensure you continue to process
smoothly with Global Payments Canada:
1. This reference guide contains information on the features
and functions capable on your terminal, as well as basic
troubleshooting techniques. Keep this guide in an easy-to-
find location.
2. Perform a settlement daily. This ensures that your funds
are constantly deposited into your bank account on a
regular basis.
3. Change your passwords frequently. Changing passwords
frequently ensures you protect yourself from unauthorized
use of your terminal.
4. If you have a problem with your terminal, check cabling
and attempt to reboot the device.
5. If you have a communication problem with your terminal,
verify that there are currently no outages reported by your
Internet or wireless service provider.
6. The Global Payments Canada Customer Service line is
open 24 hours a day, 7 days a week, to ensure there is
always someone available to assist you.

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3 – Basic Terminal Operations
Before You Begin
The terminal (“Wireless - Move/5000”) is a point-of-sale electronic
payment terminal designed to process debit and credit card
transactions via Wi-Fi wireless network, Bluetooth, and/or cellular
4G or 3G wireless network.
Unpacking the Box
Carefully inspect the shipping carton and its contents for shipping
damage. If the contents are damaged, file a claim immediately
with the shipping company and notify Global Payments. Do not try
to use damaged equipment.
Remove the items from the carton. You should have the following
items, based on what was ordered:
• A Global Payments’ Wireless - Move/5000 terminal with
paper roll installed
• An external power supply
• Roll of thermal printer paper
• Quick start guide
• Ethernet cable
• Sim card (for 4G Mobile Data terminals only)
• Wireless - Move/5000 optional base (available in two
models: Charging Only Base and Bluetooth
Communication Base)
Terminal ON/OFF
When the terminal is connected to the power supply it will
automatically power up, or press and hold green [Enter] key, the
terminal will initiate an application check and then enter home
screen. To power off the device, remove the terminal from its base
CAUTION:
Due to risk of shock or terminal damage, do
not use the terminal near water, in a wet
basement, bathtub, washbowl, kitchen sink,
laundry tub or near a swimming pool. Do not
use in flammable environments.

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and any power source. Press the yellow [Correction] key and the
[Administrator] key simultaneously for one second.
Terminal Physical Keyboard
The terminal keypad is
numeric only, and contains 10
numeric keys (0-9), a green
[Enter] key, a red [Cancel]
key, a yellow [Correction] key.
Button Characters Accessed
1
2
3
4
5
6
7
8
9
0
Red [Cancel] key
Will clear all of the data entered
Yellow [Clear] Key
Backspace (i.e. clear one character at a time)
Green [Enter] key
Will submit the data entered.
Period, comma, number sign, star.
Administrator Key.
Paper Feed Key
Desktop Key

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Virtual Keypad
Global Payments’ Wireless - Move/5000 is equipped with a 3.5”
backlit, HVGA (480x320 pixels) touchscreen which can be used
with a finger or a stylus. The sample virtual alpha keypad shown
below will display when the field tapped on the touch screen
requires alphanumeric entry. ‘123’can be tapped to display the
virtual numeric keypad and ‘QWE’ can be tapped to display the
virtual upper case alpha keypad.
Numeric Data Entry
The terminal keypad will automatically default to a numeric-only
keypad when entering data into numeric-only fields, such as card
number and amount prompts. See the following examples:
Card number is a numeric data item. To enter the value
“544619999,” press [5], [4], [4], [6], [1], [9], [9], [9] and [9] on the
keypad. Then press [Enter] to confirm the data entered. The
terminal then starts validation.
For amount entries, the terminal initially displays $0.00. For
example, to enter the value “$5.30,” press [5], [3] and [0]. No
decimal point is entered. Then press [Enter] to confirm the data
entered. The terminal then starts validation.
Alphanumeric Data Entry
When a field allows for alphanumeric entry, a virtual keypad is

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displayed.
To get an expanded alpha keypad, click icon located on the
right end of the data entry field.
Header and Condition icons
The system supports graphical icons that will indicate conditions
the terminal may be in at various states. The condition icons are
displayed in the header of all the screens. They indicate the status
of the terminal and application, and warn the merchant about
conditions that may prevent normal operation.
Connectivity icons are aligned to the left:
Date and time icons (when available) are aligned to the right:
Power and battery are also displayed to the right:

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Battery Management
Designed for both indoor and outdoor uses, the pocket-sized
Move/5000 comes with extended battery life and better battery
management.
External power supply present and battery charge level are
reported on status bar of mobile terminal with: A thunderbolt icon
when the mobile terminal is connected to a wired power
supply. This icon overprints the icon of the battery.
A battery icon will display when terminal is only powered by its
internal battery. Depending on the battery charge level, one of the
following icons is displayed
Battery charge greater than 80%,
Battery charge greater than 60% and less than 80%,
Battery charge greater than 40% and less than 60%,
Battery charge greater than 20% and less than 40%,
Battery charge less than 20%,
Battery not present and connected to power supply,
Powered by external power supply, battery full charge
NOTE:
1. When the battery level drops to 20% or less,
the “battery warning notification bar” will
display on the Home Screen.
2. When the battery level drops to 7% (critical
level), all keyboard and touch events
including touch click on Home Screen
buttons will lock, and terminal displays low
battery warning (“LOW BATTERY! Plug
Device Into Power Source”)

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Administrator Menu
The Administrator Menu is the place where all terminal
configuration settings are stored. It can only be accessed by
pressing Administrator key. The administrator menu will be
displayed on terminal screen.
4 – User Access Management
The terminal offers multi-level user accesses. There are four level
user accesses – from the highest level to the lowest level – are:
administrator, manager, supervisor and clerk. Each level can create
multiple users. You can setup maximum 9 administrator user IDs,
maximum 10 manager IDs, and 10 supervisor IDs. Terminal
supports up to 200 clerk IDs.
Each user can setup their own customized password.
Password Hierarchy
The password hierarchy is as follows:
•Administrator password
•Manager password
•Supervisor password
•Clerk password
A higher level password is accepted in the place of a lower
level password.
Example: If the application prompts for the clerk password, then the
supervisor, manager and administrator passwords will also be
accepted.
NOTE:
Some Admin functions are password
protected.