Chauvet DJ COLORband HEX 9 IRC User manual

User Manual

Page 2 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
TABLE OF CONTENTS
1. Before You Begin .............................................................................. 3
What Is Included ...............................................................................................3
Unpacking Instructions......................................................................................3
Claims........................................................................................................................ 3
Text Conventions ..............................................................................................3
Icons..................................................................................................................3
Disclaimer .........................................................................................................3
Product at a Glance ..........................................................................................4
Safety Notes......................................................................................................4
2. Introduction ....................................................................................... 5
Product Overview..............................................................................................5
Product Dimensions..........................................................................................6
3. Setup .................................................................................................. 7
AC Power..........................................................................................................7
Power Linking............................................................................................................. 7
Fuse Replacement............................................................................................7
Mounting ...........................................................................................................8
Orientation ................................................................................................................. 8
Rigging....................................................................................................................... 8
4. Operation ........................................................................................... 9
Control Panel Operation....................................................................................9
Menu Map .........................................................................................................9
DMX Linking......................................................................................................9
Configuration (DMX) .......................................................................................10
DMX Personalities and Starting Address................................................................ 10
Zones for DMX Control.........................................................................11
DMX Channel Assignments and Values.........................................................11
23CH...............................................................................................................11
18CH...............................................................................................................12
11CH...............................................................................................................13
9-CH................................................................................................................14
6-CH......................................................................................................................... 14
Configuration (Standalone).............................................................................15
Static Color Mode..................................................................................................... 15
Auto Program Mode................................................................................................. 15
Custom Static Color Mode....................................................................................... 15
Master/Slave Mode.................................................................................................. 16
5. Technical Information ......................................................................17
Product Maintenance......................................................................................17
6. Technical Specifications..................................................................18
Returns............................................................................................................19
Contact Us ............................................................................................20

COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 3 of 20
1.BEFORE YOU BEGIN
What Is
Included
•COLORband™ Hex 9 IRC
•Hanging Bracket with Mounting
Hardware
•Power Cord
•Warranty Card
•Quick Reference Guide
Unpacking
Instructions
Immediately upon receipt, carefully unpack the product
and check the container to make
sure you have received all the parts indicated above in good condition.
Claims
If the container or the material inside the container (the product and included
accessories) appear damaged from shipping, or show signs of mishandling,
upon receipt
notify the carrier immediately, not Chauvet.
Failure to do so in a timely manner may
invalidate your claim with the carrier. In addition, keep the container and all the packing
material for inspection.
For other issues such as missing components or parts, damage not related to shipping,
or concealed damage, file a claim with Chauvet
within 7 days of receiving the
merchandise.
Text
Conventions
Convention Meaning
1–512
A range of values
50/60
A set of values of which only one can be chosen
Settings
A menu option not to be modified
Menu > Settings
A sequence of menu options to be followed
<ENTER>
A key to be pressed on the product’s control panel
ON
A value to be entered or selected
Icons
Icon Meaning
Critical installation, configuration, or operation information. Failure
to comply with this information may render the product partially or
completely inoperative, cause damage to the product, or cause
harm to the user.
Important installation or configuration information. Failure to
comply with this information may prevent the product from
functioning correctly.
Useful information.
Disclaimer
The information and specifications contained in this document are subject to change
without notice. Chauvet
assumes no responsibility or liability for any errors or omissions
that may appear in this manual. Chauvet reserves the right to update the existing
document or to create a new document to correct any errors or omissions.
You can download the latest version of this document from www.chauvetlighting.com.
© Copyright 2015 Chauvet All rights reserved.
Electronically published by Chauvet in the United States of America.
Author Date Editor Date
M. Trouard 03/24/15 A. Leon 04/14/15

Page 4 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
Product at a
Glance
Use on Dimmer
x
Auto Programs
P
Outdoor Use
x
Auto-ranging Power Supply
P
Sound Activated
P
Replaceable Fuse
P
DMX
P
User Serviceable
x
Master/Slave
P
Safety Notes
Please read the following Safety Notes carefully before working with the product. The
Notes include important safety information about installation, usage, and maintenance.
•Always connect the product to a grounded circuit to avoid the risk of electrocution.
•Always disconnect the product from the power source before cleaning.
•Avoid direct eye exposure to the light source while the product is on.
•Make sure the power cord is not crimped or damaged.
•Never disconnect the product from power cord by pulling or tugging on the cord.
•If mounting the product overhead, always secure to a fastening device using a
safety cable.
•Make sure there are no flammable materials close to the product when operating.
•
Do not touch the product’s housing when operating because it may be very hot.
•Always make sure that the voltage of the outlet to which you are connecting the
product is within the range stated on the decal or rear panel of the product.
•The product is for indoor use only (IP20).
•Always install the product in a location with adequate ventilation, at least 20 in
(50 cm) from adjacent surfaces.
•Be sure that no ventilation slots on the product’s housing are blocked.
•Never connect the product to a dimmer.
•Make sure to replace the fuse with another of the same type and rating.
•Never carry the product from the power cord or any moving part. Always use the
hanging/mounting bracket or the handles.
•The maximum ambient temperature (Ta) is 104 °F (40 °C). Do not operate the
product at higher temperatures.
•In the event of a serious operating problem, stop using the product immediately.
•Never try to repair the product. Repairs carried out by unskilled people can lead to
damage or malfunction. Please contact the nearest authorized technical assistance
center.
•To eliminate unnecessary wear and improve its lifespan, during periods of non-use
completely disconnect the product from power via breaker or by unplugging it.
•Keep this User Manual for future consultation. If you sell the product to another
user, be sure that they also receive this document.

COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 5 of 20
2.INTRODUCTION
Product Overview
Menu Display
DMX In
Power In
DMX Out
Power Out
Microphone
Menu Buttons
Fuse Holder
Hanging
Mounting
Bracket
Mounting
Bracket
Bracket
Adjustment
Knob
Mounting
Bracket
Bracket
Adjustment
Knob
Front View
Rear View
IR Sensor

Page 6 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
Product Dimensions
`
41.3 in
1,049 mm
6.9 in
176 mm
3.2 in
82 mm

COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 7 of 20
3.SETUP
AC Power
The COLORband™ Hex 9 IRC has an auto-
ranging power supply and it can work with
an input voltage range of 100–240 VAC, 50/60 Hz.
To determine the product’s power requirements (
circuit breaker, power outlet, and
wiring), use the current value listed on the label affixed to the product’s back panel, or
refer to the product’s specifications chart. The listed current rating indicates the
product’s average current draw under normal conditions.
•Always connect the product to a protected circuit
(circuit breaker or fuse).
Make sure the product has
an appropriate electrical ground to avoid the risk of
electrocution or fire.
•
To eliminate unnecessary wear and improve its lifespan, during periods of
non-use completely disconnect the product from power
via breaker or by
unplugging it.
Never connect the product to
a rheostat (variable resistor) or dimmer circuit, even
if the rheostat or dimmer channel serves only as a 0 to 100% switch.
Power Linking The product provides a power linking option via the power in and out
located on the back
of the unit.
You can daisy chain up to 7 units on 120 VAC or up to 13 units on 230 VAC.
Power Linking
Diagram
The power linking information above corresponds to the North American version
of the product ONLY! If using the product in
other markets, you must consult with
the local CHAUVET® distributor,
as power linking connectors and requirements
may differ in your country or region.
Fuse
Replacement
1. Wedge the tip of a flat-head screwdriver into the slot of the fuse holder.
2. Pry the fuse holder out of the housing.
3. Remove the blown fuse from the holder and replace with a fuse of the exact same
type and rating.
4. Insert the fuse holder back in place and reconnect power.
Installed fuse
(held by plastic clip)
Spare fuse holder
(inside safety cap)
Safety cap
1st Product
2nd Product
Additional
Products

Page 8 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
Mounting
Before mounting the product
, read and follow the safety recommendations indicated in
the Safety Notes.
Orientation
The COLORband™ Hex 9 IRC
may be mounted in any position; however, make sure
adequate ventilation is provided around the product.
Rigging
•Before deciding on a location for the product, always make sure there is easy
access to the product for maintenance and programming purposes.
•Make sure that the structure onto which you are mounting the product
can support
the product’s weight. Please see the Technical Specifications
section of this manual
for weight information.
•When mounting the product overhead, always use a safety cable.
Mount the
product securely to a rigging point, whether an elevated platform or a truss.
•When rigging the product onto a truss, you should use a mounting clamp of
appropriate weight capacity. The bracket has a 13 mm hole
, which is appropriate for
this purpose.
•When power linking multiple products, you must
always consider the length of the
power linking cable and mount the products close enough for the cable to reach.
Mounting Diagram
Mounting
Holes
Adjustment Knobs

COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 9 of 20
4.OPERATION
Control Panel
Operation
To access the control panel functions, use the four buttons located underneath the
display. Please refer to the Product Overview to see the button locations
on the control
panel.
Button Function
<MENU> Press to find an operation mode or to back out of the current menu
option
<UP> Press to scroll up the list of options or to find a higher value
<DOWN>
Press to scroll down the list of options or to find a lower value
<ENTER> Press to activate a menu option or a selected value
Menu Map
Main Function Programming Levels Description
DMX
Personalities
and Starting
Address
6-CH
d--1–d512
Sets 6-
channel DMX personality and DMX
address
9-CH Sets 9-
channel DMX personality and DMX
address
11-CH Sets 11-channel DMX personality and
DMX address
18CH Sets 18-channel DMX personality and
DMX address
23CH Sets 23-channel DMX personality and
DMX address
Static Colors C-- C 1–C 63 Selects a preset color
Auto Programs P-- P 1–P 14 Selects auto program
Auto Program
Speed S-- S 1–S100 Selects auto program speed
Sound-Active
Mode Snd Selects Sound-Active mode
Sound
Sensitivity SenS u 0–u100 Sets the sensitivity of the microphone
Custom Color
Mixing U--
r 0–r255 Red (0–100%)
g 0–g255 Green (0–100%)
b –b255 Blue (0–100%)
A 0–A255 Amber (0-100%)
W 0–W255 White (0-100%)
P 0–P255 Ultraviolet (0-100%)
Dimming
Profiles diM
OFF Dimmer speed off
diM1 Dimmer speed fast
diM2 Dimmer speed medium
diM3
Dimmer speed slow
Infrared SET ON Turns infrared on or off
OFF
DMX Linking
The COLORband™ Hex 9 IRC works with DMX controllers.
For more information about DMX, download the CHAUVET® DMX Primer,
from the
Chauvet website: http://www.chauvetlighting.com/downloads.

Page 10 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
Configuration
(DMX)
Set the product in DMX mode to control with a DMX controller.
1. Connect the product to a suitable power outlet.
2. Turn the product on.
3. Connect a DMX cable from the DMX output of the DMX controller to the DMX input
socket on the product.
DMX
Personalities
and Starting
Address
The COLORband™ Hex 9 IRC uses up to 23 DMX channels in its 23-
channel DMX
mode, which defines the highest configurable address to 490.
When selecting a starting DMX address, always consider the number of DMX channels
the selected DMX mode uses. If you choose a starting address that is too high, you could
restrict the access to some of the product’s channels.
If you are not familiar with the DMX protocol, you may refer to the DMX Primer at
www.chauvetlighting.com.
To select the DMX personality, do the following:
1. Press <MENU> repeatedly until 6-CH, 9-CH, 11CH, 18CH, or 23CH shows on the
display.
2. Press <ENTER> to choose your DMX personality when it appears on the display.
To then choose your starting address:
1. The display should show d1once you’ve selected your DMX personality using the
steps above.
2. Use <UP> or <DOWN> to select the starting address.
3. Press <ENTER>.

COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 11 of 20
ZONES FOR DMXCONTROL
DMX Channel Assignments and Values
23CH
Channel Function Value Setting
1
Red, Zone 1
000ó255
0–100%
2
Green, Zone 1
000ó255
0–100%
3
Blue, Zone 1
000ó255
0–100%
4
Amber, Zone 1
000ó255
0–100%
5
White, Zone 1
000ó255
0–100%
6
Ultraviolet, Zone 1
000ó255
0–100%
7
Red, Zone 2
000ó255
0–100%
8
Green, Zone 2
000ó255
0–100%
9
Blue, Zone 2
000ó255
0–100%
10
Amber, Zone 2
000ó255
0–100%
11
White, Zone 2
000ó255
0–100%
12
Ultraviolet, Zone 2
000ó255
0–100%
13
Red, Zone 3
000ó255
0–100%
14
Green, Zone 3
000ó255
0–100%
15
Blue, Zone 3
000ó255
0–100%
16
Amber, Zone 3
000ó255
0–100%
17
White, Zone 3
000ó255
0–100%
18
Ultraviolet, Zone 3
000ó255
0–100%
19 Color Macros
000ó014
No function
015ó255
Color macros
20
RGB/Auto Speed
(Channel 21 at 032–226)
Sound Sensitivity
(Channel 21 at 227–255)
000ó255 Speed, slow to fast
Sound sensitivity, low to high
Strobe
(only when Channels 1–18
are active)
000ó015
No function
016ó255 Slow to fast (0–20 Hz)
Zone 1
Zone 2
Zone 3

Page 12 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
23CH
Channel Function Value Setting
21 RGB/Auto Mode
000ó031
No function
032ó063
Pulse effect 0–100%
064ó095
Pulse effect 100%–0
096ó114
Pulse effect 100%–0–100%
115ó122
Auto program 1
123ó130
Auto program 2
131ó138
Auto program 3
139ó146
Auto program 4
147ó154
Auto program 5
155ó162
Auto program 6
163ó170
Auto program 7
171ó178
Auto program 8
179ó186
Auto program 9
187ó194
Auto program 10
195ó202
Auto program 11
203ó210
Auto program 12
211ó218
Auto program 13
219ó226
Auto program 14
227ó255
Sound program
22
Dimmer
000ó255
0–100%
23 Dimming Profiles
000ó051
Preset dimmer speed from display menu
052ó101
Dimming profile off (linear dimmer)
102ó152
Nonlinear dimming profile 1 (fastest)
153ó203
Nonlinear dimming profile 2
204ó255
Nonlinear dimming profile 3 (slowest)
18CH
Channel Function Value Setting
1
Red, Zone 1
000ó255
0–100%
2
Green, Zone 1
000ó255
0–100%
3
Blue, Zone 1
000ó255
0–100%
4
Amber, Zone 1
000ó255
0–100%
5
White, Zone 1
000ó255
0–100%
6
Ultraviolet, Zone 1
000ó255
0–100%
7
Red, Zone 2
000ó255
0–100%
8
Green, Zone 2
000ó255
0–100%
9
Blue, Zone 2
000ó255
0–100%
10
Amber, Zone 2
000ó255
0–100%
11
White, Zone 2
000ó255
0–100%
12
Ultraviolet, Zone 2
000ó255
0–100%
13
Red, Zone 3
000ó255
0–100%
14
Green, Zone 3
000ó255
0–100%
15
Blue, Zone 3
000ó255
0–100%
16
Amber, Zone 3
000ó255
0–100%
17
White, Zone 3
000ó255
0–100%
18
Ultraviolet, Zone 3
000ó255
0–100%

COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 13 of 20
11CH
Channel Function Value Setting
1
Red
000ó255
0–100%
2
Green
000ó255
0–100%
3
Blue
000ó255
0–100%
4
Amber
000ó255
0–100%
5
White
000ó255
0–100%
6
Ultraviolet
000ó255
0–100%
7 Color Macros
000ó014
No function
015ó255
Color macros
8
RGB/Auto Speed
(Channel 9 at 032–226)
Sound Sensitivity
(Channel 9 at 227–255)
000ó255 Speed, slow to fast
Sound sensitivity, low to high
Strobe
(only when Channels 1–
6 are
active)
000ó015
No function
016ó255 Slow to fast (0–20 Hz)
9 RGB/Auto Mode
000ó031
No function
032ó063
Pulse effect 0–100%
064ó095
Pulse effect 100%–0
096
ó
114
Pulse effect 100%–0–100%
115ó122
Auto program 1
123ó130
Auto program 2
131ó138
Auto program 3
139ó146
Auto program 4
147
ó
154
Auto program 5
155ó162
Auto program 6
163ó170
Auto program 7
171ó178
Auto program 8
179ó186
Auto program 9
187
ó
194
Auto program 10
195ó202
Auto program 11
203ó210
Auto program 12
211ó218
Auto program 13
219ó226
Auto program 14
227
ó
255
Sound program
10
Dimmer
000ó255
0–100%
11 Dimming Profiles
000ó051
Preset dimmer speed from display menu
052ó101
Dimming profile off (linear dimmer)
102ó152
Nonlinear dimming profile 1 (fastest)
153
ó
203
Nonlinear dimming profile 2
204ó255
Nonlinear dimming profile 3 (slowest)

Page 14 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
9-CH
Channel Function Value Setting
1
Red
000ó255
0–100%
2
Green
000ó255
0–100%
3
Blue
000ó255
0–100%
4
Amber
000ó255
0–100%
5
White
000ó255
0–100%
6
Ultraviolet
000ó255
0–100%
7
Dimmer
000ó255
0–100%
8 Strobe
000ó015
016ó255
No function
Slow to fast (0–20 Hz)
9 Dimming Profiles
000ó051
Preset dimmer speed from display menu
052ó101
Dimming profile off (linear dimmer)
102ó152
Nonlinear dimming profile 1 (fastest)
153ó203
Nonlinear dimming profile 2
204ó255
Nonlinear dimming profile 3 (slowest)
6-CH
Channel Function Value Setting
1
Red
000
ó
255
0–100%
2
Green
000 ó255
0–100%
3
Blue
000 ó255
0–100%
4
Amber
000 ó255
0–100%
5
White
000 ó255
0–100%
6
Ultraviolet
000 ó255
0–100%

COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 15 of 20
Configuration
(Standalone)
Set the product in one of the standalone modes to control without a DMX controller.
1. Connect the product to a suitable power outlet.
2. Turn the product on.
Never connect a product that is operating in any standalone mode to a DMX string
connected to a DMX controller. Product
s in standalone mode may transmit DMX
signals that could interfere with the DMX signals from the controller.
Static Color Mode
To enable the Static Color Mode, do the following:
1. Press <MENU> repeatedly until C-- shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to choose a color (C1-C63).
4. Press <ENTER>.
Auto Program
Mode
To enable the Auto Program Mode, follow the instructions below:
1. Press <MENU> repeatedly until P-- shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to choose your auto program (P1-P14).
4. Press <ENTER>.
You can adjust the speed of the automatic program as well.
1. Press <MENU> repeatedly until S-- shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN>
to adjust the duration of each step of the automatic program
from S001 (slow) to S100 (fast).
4. Press <ENTER>.
Custom Static
Color Mode
To enable the Custom Static Color Mode, follow the instructions below:
1. Press <MENU> repeatedly until U-- shows on the display.
2. Press <ENTER> to choose between colors (r--, g--, b--).
3. Press <UP> or <DOWN> to choose the intensity of the color (r000-100).
4. Repeat the steps to mix additional colors to create the color you need.
5. Press <ENTER>.

Page 16 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
IRC-6
(Infrared Remote
Control)
The COLORband™ Hex 9 IRC is compatible with the IRC-6 from Chauvet.
IRC-6 Operation
Make sure to point the IRC-6 directly at the receiver on the product
Automatic Mode
Automatic mode will enable you to run the automatic programs on the product.
To turn on Automatic mode:
1. Press <AUTO> on the IRC-6.
2. Press <+> or <–> to switch between preprogrammed auto programs.
To adjust the speed of the automatic program:
1. Press <SPEED> on the IRC-6.
2. Press <+> or <–> to either increase or decrease the speed of the program.
Sound-Active Mode
Sound-Active mode will enable the product to respond to the music.
To turn on Sound-Active mode:
•Press <SOUND> on the IRC-6.
To adjust sound sensitivity in Sound-Active mode:
1. Press <SENSITIVITY> on the IRC-6.
2. Press <+> or <–> to either increase or decrease sound sensitivity.
Preprogrammed Colors
To choose a specific color with the IRC-6:
•
Press any number between <0> and <9> to choose your color.
Master/Slave
Mode
The Master/Slave mode allows a single COLORband™ Hex 9 IRC
unit (the “master”) to
control the actions of one or more COLORband™ Hex 9 IRC
units (the “slaves”) without
the need of a DMX controller. The master unit will be set to operate in a standalone
mode
while the slave units will be set to operate in Slave Mode. Once set and
connected, the slave units will operate in unison with the master unit.
Configure the units as indicated below.
Slave units:
1. Set the DMX address to 001.
2. Connect the DMX input of the first slave unit to the DMX output of the master unit.
3. Connect the DMX input of the subsequent slave units to the DMX output of the
previous slave unit.
4. Finish setting and connecting all the slave units.
Master unit:
1. Set the master unit to operate in a standalone mode.
2. Make the master unit the first unit in the daisy chain.
•Configure
all the slave units before connecting the master unit to the daisy
chain.
•
Never connect a DMX controller to a DMX string configured for Master/Slave
operation because the controller
may interfere with the signals from the
master unit.
•Do not connect more than 31 slave units to the master unit.

COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 17 of 20
5.TECHNICAL INFORMATION
Product
Maintenance
Dust build up reduces light output performance and can cause overheating. This can
lead to reduction of the light source’s life. To maintain optimum performance and
minimize wear, you should clean your lighting product
s at least twice a month. However,
be aware that usage and environmental conditions could be contributing factors to
increase the cleaning frequency.
To clean the product, follow the instructions below:
1. Unplug the product from power.
2. Wait until the product is at room temperature.
3. Use a vacuum (or dry compressed air) and a soft brush to remove dust
collected on the external surface/vents.
4. Clean all external optics/lenses and glass/transparent surfaces with a mild soap
solution, ammonia-free glass cleaner, or isopropyl alcohol.
5. Apply the solution directly to a soft, lint free cotton cloth or a lens cleaning
tissue.
6. Softly drag any dirt or grime to the outside of the external optics or
glass/transparent surface.
7. Gently polish the external optics and glass/transparent surfaces until they are
free of haze and lint.
Always dry the external optics and glass/transparent
surfaces carefully after
cleaning them.

Page 18 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
6.TECHNICAL SPECIFICATIONS
Dimensions and
Weight
Length
Width
Height
Weight
41.3 in (1,049 mm)
3.2 in (82 mm)
6.9 in (176 mm)
10.8 lb (5 kg)
Note: Dimensions in inches rounded to the nearest decimal digit.
Power
Power Supply Type
Range
Voltage Selection
Switching (internal)
100–240 VAC, 50/60 Hz
Auto-ranging
Parameter
120 V, 60 Hz
230 V, 50 Hz
Consumption
74 W
73 W
Operating
1.1 A
0.6 A
Power linking current (units)
8 A (7 units)
8 A (13 units)
Fuse
T 2 A, 250 V
T 2 A, 250 V
Power I/O
US/Worldwide
UK/Europe
Power input connector
Proprietary
Proprietary
Power output connector
Proprietary
Proprietary
Power Cord plug
Edison (US)
Local plug
Light Source
Type
Power
Lifespan
LED
10 W
50,000 hours
Color
Quantity
Current
Hex-color RGBAW+UV
9
2.4 A
Photo Optic
Parameter
Illuminance @ 2 m
2,476 lux
Beam angle
21°
Field angle
33°
Strobe rate
0–20 Hz
Thermal
Maximum Ambient Temp.
Cooling System
104 °F (40 °C)
Convection
DMX
I/O Connectors
Connector Type
Channel Range
3-pin XLR
Sockets
6, 9, 11, 18 or 23
Ordering
Product Name
Item Code
UPC Number
COLORband™ Hex 9 IRC
03030887
781462212353

COLORband™ Hex 9 IRC User Manual (Rev. 1) Page 19 of 20
In case you need to return a product or request support, follow the procedure below:
•If you live in the U.S., contact Chauvet World Headquarters (see Contact Us).
•If you live in the UK or Ireland, contact Chauvet Europe Ltd. (see Contact Us).
•If you live in Mexico, contact Chauvet Mexico (see Contact Us).
•If you live in Benelux, contact Chauvet Europe BVBA. (see Contact Us).
•If you live in any other country, DO NOT contact Chauvet. Instead, contact your
distributor of record. See www.chauvetlighting.com for distributors outside the U.S.,
United Kingdom, or Ireland.
If you live outside the U.S., United Kingdom, Ireland, Mexico, or Benelux, contact
your distributor of record and follow their instructions on how to return Chauvet
products to them. Visit our website for contact details.
Returns
Call the corresponding Chauvet
Tech Support office and request a Return Merchandise
Authorization (RMA) number before shipping the product
. Be prepared to provide the
model number, serial number, and a brief description of the cause for the return.
You must send the merchandise prepaid
, in its original box, and with its original packing
and accessories. Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write
the following information on a piece of paper
and place it inside the box:
•Your name
•Your address
•Your phone number
•The RMA number
•A brief description of the problem
Be sure to pack the product
properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. As a suggestion, proper UPS packing or double-
boxing is always a safe method to use.
Chauvet
reserves the right to use its own discretion to repair or replace returned
product(s).

Page 20 of 20 COLORband™ Hex 9 IRC User Manual (Rev. 1)
Contact
Us
WORLD HEADQUARTERS - Chauvet
General Information
Address:5200 NW 108th Avenue
Sunrise, FL 33351
Voice: [phone]
Fax: [phone]
Toll free:[phone]
Technical Support
Voice: [phone] (Press 4)
Fax: [phone]
Email: [e-mail]
World Wide Web www.chauvetlighting.com
UNITED KINGDOM AND IRELAND - Chauvet Europe Ltd.
General Information
Address:Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: [phone]
Fax: [phone]
Technical Support
Email: [e-mail]
World Wide Web www.chauvetlighting.co.uk
MEXICO - Chauvet Mexico
General Information
Address:Av. Santa Ana 30
Parque Industrial Lerma
Lerma, Mexico C.P. 52000
Voice: [phone]
Technical Support
Email: [e-mail]
World Wide Web www.chauvet.com.mx
Chauvet Europe - Chauvet Europe BVBA
General Information
Address: Stokstraat 18
9770 Kruishoutem
Belgium
Voice: [phone]
Technical Support
Email: [e-mail]
World Wide Web www.chauvetlighting.eu
Outside the U.S., United Kingdom, Ireland, Mexico, or Benelux, contact the dealer of record. Follow their instructions to request
support or to return a product. Visit our website for contact details.