Christie CounterAct Series User manual

User Guide
020-103457-01
Christie CounterAct

NOTICES and SOFTWARE LICENSING AGREEMENT
COPYRIGHT AND TRADEMARKS
Copyright © 2021 Christie Digital Systems USA Inc. All rights reserved.
All brand names and product names are trademarks, registered trademarks or trade names of their respective holders.
GENERAL
Every effort has been made to ensure accuracy, however in some cases changes in the products or availability could occur which may not be reflected in this
document. Christie reserves the right to make changes to specifications at any time without notice. Performance specifications are typical, but may vary
depending on conditions beyond Christie's control such as maintenance of the product in proper working conditions. Performance specifications are based on
information available at the time of printing. Christie makes no warranty of any kind with regard to this material, including, but not limited to, implied
warranties of fitness for a particular purpose. Christie will not be liable for errors contained herein or for incidental or consequential damages in connection
with the performance or use of this material. Manufacturing facilities in Canada and China are ISO 9001 certified.
For the most current technical documentation and office contact information, visit http://www.christiedigital.com.
Warranty
Products are warranted under Christie’s standard limited warranty, the details of which are available at https://www.christiedigital.com/help-center/
warranties/ or by contacting your Christie dealer or Christie.
PREVENTATIVE MAINTENANCE
Preventative maintenance is an important part of the continued and proper operation of your product. Failure to perform maintenance as required, and in
accordance with the maintenance schedule specified by Christie, will void the warranty.
ENVIRONMENTAL
The product is designed and manufactured with high-quality materials and components that can be recycled and reused. This symbol means that electrical
and electronic equipment, at their end-of-life, should be disposed of separately from regular waste. Please dispose of the product appropriately and according
to local regulations. In the European Union, there are separate collection systems for used electrical and electronic products. Please help us to conserve the
environment we live in!
SOFTWARE LICENSING AGREEMENT
1. Agreement: This Software License Agreement (the “Agreement”) is a legal agreement between the end user, either an individual or business entity,
(“Licensee”) and Christie Digital Systems USA, Inc. (“Christie”) for the software and firmware that accompanies this Agreement and/or is installed in Christie
CounterAct™ products that Licensee has purchased along with related software components, which may include associated media, printed materials and online
or electronic documentation that may be provided by or for Christie to Licensee (all such software and materials are referred to herein, collectively, as
“Software”). If Licensee does not accept the terms of this Agreement, Licensee will return the Christie CounterAct™ products and Software to Christie in
accordance with Christie’s standard return policy in place from time to time. BY DOWNLOADING, INSTALLING, ACTIVATING OR USING THE SOFTWARE, THE
LICENSEE IS AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT.
2. Third-Party Software: The Software may contain third party software programs which require notices and/or additional terms and conditions. Such
required third party notices and/or additional terms and conditions are located in the Software settings screen under “About” – “License”. By accepting this
Agreement and using the Software, you are also accepting any such additional terms and conditions applicable to the third-party software programs. To the
extent any license for third party software programs requires an offer to provide source code for those third-party software programs, this Agreement
constitutes such an offer. You may request more information or a copy of such source code by contacting Christie at [email protected]. In
conjunction with such request, provide the Christie Product Number, the Software version and the Product Serial Number (if applicable). If applicable, a
nominal cost to cover shipping and media charges will be charged.
License and Restrictions
3. Ownership of Software: Christie retains title and ownership of all rights, including copyright and all other intellectual property rights, in and to the
Software and all copies thereof, regardless of form or media. This license is not a sale of any rights in or to the Software or any copy thereof. Licensee
acquires no right whatsoever to the Software except the right to use the Software in accordance with the terms of this License.
4. Grant of License: Christie grants to Licensee a license providing a nonexclusive and non-transferable right to use, for personal or internal business
purposes, the executable version of the Software, as long as Licensee complies with the terms and conditions of this License. Christie reserves all rights not
expressly granted to Licensee.
5. Copy Restrictions: Where the Software is provided for download onto a personal computer, server or other device, Licensee may make as many copies of
the Software as is reasonably required for Licensee’s own use with such personal computer, server or other device. Licensee may also make a backup copy of
the Software which may be used only for reinstallation of the Software. Where the Software is pre-installed in a Christie CounterAct™ product, Licensee may
keep one copy of the Software solely for backup or archival purposes. Unauthorized copying or distribution of the Software is expressly prohibited unless
agreed to in writing by Christie. Licensee must reproduce and include the copyright notice on any backup copy of the Software. Licensee may not remove or
alter any proprietary rights or copyright notice or identification which indicates the ownership of the Software.
6. Use Restrictions Licensee will not (a) modify, adapt, decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code for the
Software, or create derivative works based on the Software; (b) assign this Agreement or redistribute, encumber, sell, transfer, lease, or grant a sublicense of
the Software or the license granted herein or otherwise transfer rights to the Software to any person or entity except as and when expressly permitted by this
Agreement; (c) directly or indirectly, export or transmit the Software, either alone or bundled with other software, to any country to which such export or
transmission is restricted by any applicable laws without the appropriate prior written consent of the applicable government entity or department; and (d)
publish or otherwise disclose the Software for others to copy. Licensee will make reasonable efforts to prevent any unauthorized use of the Software by third
parties and will advise Licensee’s employees of the restrictions upon use restrictions herein.
7. Upgrades and Updates: This Agreement covers any upgrades or updates to the Software that Christie, or one of its authorized vendors, may elect to
provide to Licensee, unless the upgrade or update comes with its own license agreement. If Licensee decides not to download or install an upgrade or update
provided by Christie, Licensee understands that this could put the Software at risk to serious security threats or cause the Software to become unstable. To
the extent needed for security, safety or legal reasons, Christie may, at its option, cause an upgrade or update to apply automatically.

Maintenance and Support
8. This Agreement does not provide for support and maintenance of the Software. Support and maintenance (if any) would be governed by a separate
contract between Christie and Licensee. Any supplemental software code provided to Licensee as part of the Support Services will be considered part of the
Software and subject to the terms and conditions of this Agreement.
Warranties; Limitation of Liability
9. Warranties:
a. Christie warrants that it owns or has the right to license the Software.
b. Christie warrants that its documentation (if any) provided with its Software accurately describes such Software. Licensee’s sole remedy for breach of the
foregoing representation shall be Christie’s commercially reasonable efforts to redeliver the documentation and/or the affected Software to address any
inconsistency.
c. Christie warrants that the media on which the Software is distributed will be free from defects in materials and workmanship under normal use for a
period of ninety (90) days from the date of delivery. Christie will replace any defective media returned to Christie within the ninety (90) day period.
d. The foregoing is Licensee’s sole and exclusive remedy for breach of the warranties given pursuant to this Section.
10. Limitations of Liability: Christie will not be liable for errors contained in the Software or in connection with the performance or use of the Software.
Christie does not warrant that the Software is free from any defects or that it will operate uninterrupted.
IN NO EVENT WILL CHRISTIE BE LIABLE TO ANY PARTY FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST
PROFITS, LOST REVENUES AND LOST DATA ARISING OUT OF THE USE OF THIS SOFTWARE AND ITS DOCUMENTATION, EVEN IF CHRISTIE HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
EXCEPT AS PROVIDED IN SECTION 9 OF THIS AGREEMENT, CHRISTIE SPECIFICALLY DISCLAIMS ANY WARRANTIES OR CONDITIONS, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-
INFRINGEMENT. THE SOFTWARE AND ACCOMPANYING DOCUMENTATION, IF ANY, PROVIDED HEREUNDER IS PROVIDED “AS IS”. CHRISTIE HAS NO
OBLIGATION TO PROVIDE MAINTENANCE, SUPPORT, UPDATES, ENHANCEMENTS, OR MODIFICATIONS.
CHRISTIE FURTHER DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES, OBLIGATIONS AND LIABILITIES RELATING TO THIRD-PARTY SOFTWARE
WHICH IS EMBEDDED IN THE SOFTWARE.
Some jurisdictions do not allow exclusions or limitations of certain conditions or warranties. Only those exclusions or limitations that are lawful in Licensee’s
jurisdiction will apply to Licensee and, in such instances, Christie’s liability will be limited only to the maximum extent permitted by law.
CHRISTIE SPECIFICALLY DISCLAIMS ANY WARRANTIES OR CONDITIONS, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE SOFTWARE AND ACCOMPANYING DOCUMENTATION, IF ANY, PROVIDED HEREUNDER IS
PROVIDED “AS IS”. CHRISTIE HAS NO OBLIGATION TO PROVIDE MAINTENANCE, SUPPORT, UPDATES, ENHANCEMENTS, OR MODIFICATIONS.
CHRISTIE FURTHER DISCLAIMS ANY AND ALL REPRESENTATIONS RELATING TO THIRD PARTY SOFTWARE WHICH IS EMBEDDED IN THE SOFTWARE. Some
jurisdictions do not allow exclusions or limitations of certain conditions or warranties. Only those exclusions or limitations that are lawful in Licensee’s
jurisdiction will apply to Licensee and, in such instances, Christie’s liability will be limited only to the maximum extent permitted by law.
Termination
11. Christie may terminate this Agreement at any time and for any reason. Christie may also terminate this Agreement if the Licensee breaches or is in
default of any obligation of Licensee under this Agreement. Upon termination of this Agreement, the Licensee will immediately (i) cease using the Software
and (ii) uninstall the Software from any personal computers, servers, tablets, or other devices (to the extent it is installed thereon). The Licensee's obligation
under this provision will survive the termination of this Agreement.
General
12. Notices: Unless otherwise set forth in this Agreement, all notices, or other communications hereunder will be deemed to have been duly given when
made in writing and delivered in person, by courier or deposited in the mail, postage prepaid, and registered mail, return receipt requested, and addressed to
Licensee at the billing address supplied to Christie by Licensee or such other address as Licensee may provide to Christie, and addressed to Christie at Christie
Digital Systems USA, Inc., c/o Christie Digital Systems Canada Inc. at 809 Wellington Street North, Kitchener, Ontario, Canada N2G 4Y7, Attention: Vice
President, Global Engineering, with a copy (which will not constitute notice) to Christie's Legal Department at the same address.
13. Severability and Waiver: Any provision of this Agreement which is held by any court to be unenforceable or invalid will be deemed severed from this
Agreement, without affecting any other provision of this Agreement. No waiver by Christie of any particular default or omission committed by Licensee will
affect or impair the right of Christie in respect of any subsequent default or omission of the same or a different kind. No delay or failure by Christie to exercise
any rights in connection with any default or omission committed by Licensee will affect or impair Christie's rights in respect of that particular default or
omission or any subsequent default or omission of the same or different kind. In any event, time will continue to be of the essence without the necessity of
specific reinstatement.
14. Language: This Agreement has been prepared in the English language and if a translation of this agreement is provided in any other language, such
translation is for convenience only and will not bind the parties so that only the English language version of this Agreement will be binding on the parties.
15. Governing Law: This Agreement is governed by the laws of the State of California, without regard to its conflict of law principles. Any suit or action
arising out of or in connection with this Agreement will be brought in the federal or state courts located in Orange County, State of California. Each of Licensor
and Licensee hereby irrevocably submit to the jurisdiction of such courts for the purpose of such suit or action and expressly and irrevocably waive, to the
fullest extent permitted by law, any objection it may now or hereafter have to the venue of any such suit or action in any such court and any such claim that
any suit or action has been brought in an inconvenient forum.

Content
Introduction...................................................... 6
Model names......................................................6
Product documentation................................................6
Related documentation..............................................6
Important safeguards.................................................7
Safety and warning guidelines......................................... 7
Patented Care222 UV lamp safety precautions............................... 8
Product labels................................................... 9
Christie CounterAct overview........................................... 11
Key features......................................................11
Tablet recommendations for CounterAct Configure..............................12
Technical support...................................................12
Operating CounterAct Configure..................................... 13
Powering on the Christie CounterAct fixture..................................13
LED status indicators..............................................13
Logging into CounterAct Configure........................................13
Logging off the CounterAct Configure application...............................14
Switching fixture modes.............................................. 14
Managing rooms..................................................15
Creating a room................................................... 15
Configuring room properties............................................15
Changing the name of a room.........................................15
Adding lamp end-of-life indicators......................................16
Determining disinfecting time for Manual mode..............................16
Deleting a room................................................. 16
Switching rooms...................................................17
Managing fixtures.................................................18
Adding fixtures to a room............................................. 18
Renaming a fixture................................................. 19
Identifying a fixture.................................................19
Filtering the list of fixtures by status.......................................20
Removing a fixture from the room........................................20
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Setting up a schedule..............................................21
Creating a schedule.................................................21
Editing a schedule..................................................21
Deleting a schedule.................................................21
Enabling a schedule.................................................22
Configuring system settings.........................................23
Setting the name of the facility..........................................23
Changing the time format............................................. 23
Changing the password...............................................23
Diagnostic tools and upgrading Christie CounterAct......................24
Viewing Christie CounterAct information.................................... 24
Viewing status information.............................................24
Managing log files..................................................25
Viewing log files for all fixtures........................................25
Viewing log files for an individual fixture..................................25
Downloading the log file............................................ 25
Resetting the lamp life............................................... 26
Manually turning fixtures on or off........................................26
Turning on or off individual fixtures .....................................26
Turning on or off all fixtures..........................................26
Restoring factory default settings.........................................27
Upgrading CounterAct Configure.........................................27
Troubleshooting Christie CounterAct..................................28
The room is offline..................................................28
Fixture quickly turns off after manually turning it on.............................28
Fixtures not following schedule..........................................29
Cannot see the fixture to add it to a room...................................29
Content
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Copyright © 2022 Christie Digital Systems USA, Inc. All rights reserved.

Introduction
This manual is intended for operators of Christie CounterAct.
Model names
Christie CounterAct consists of the following models:
• Christie CounterAct CA20-AC
• Christie CounterAct CA20-AU
• Christie CounterAct CA20-D
Product documentation
For installation, setup, and user information, see the product documentation available on the Christie
website. Read all instructions before using this product.
1. Access the documentation from the Christie website:
• Go to this URL: https://bit.ly/3nuRiMG or
https://www.christiedigital.com/products/uvc-disinfection/counteract/.
• Scan the QR code using a QR code reader app on a smartphone or tablet.
2. On the product page, select the model and switch to the Downloads tab.
Related documentation
Additional information on this product is available in the following documents.
With the exception of lamp replacements, this product is not serviceable in the field and must be sent
back to Christie if servicing is required.
•CounterAct Product Safety Guide (P/N: 020-103455-XX)
•CounterAct Installation and Setup Guide (P/N: 020-103456-XX)
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Copyright © 2022 Christie Digital Systems USA, Inc. All rights reserved.

Important safeguards
To prevent personal injury and to protect the device from damage, read and follow these safety
precautions.
Safety and warning guidelines
Read all safety and warning guidelines before installing or operating the device.
This product must be operated in an environment that meets the operating range specification. Use
only the attachments and/or accessories recommended by Christie. Use of others may result in the
risk of fire, shock, excessive UV exposure, or personal injury.
CounterAct is a regulated pesticide device. The United States Environmental Protection Agency (EPA)
regulates pesticide devices under the Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA). EPA
Establishment Numbers are noted on the label.
Any references to disinfection and disinfecting are referring generally to the reduction of pathogenic
bioburden and are not intended to refer to any specific definition of the term as may be used for other
purposes by the U.S. Food and Drug Administration or the U.S. Environmental Protection Agency.
The CounterAct device can produce small amounts of ozone during regular operation. When designing
the system, local regulations must be reviewed to ensure system compliance given the volume of the
space, characteristics of ventilation, access, and other factors.
The device may be used when humans are present but it is not intended to be used on humans, to
treat human disease, or otherwise be used as a medical device. Do not use the device for other than
the intended use.
Warning! If not avoided, the following could result in death or serious injury.
• The pathogen-reducing efficacy of Christie CounterAct products with patented Care222
technology and their use in occupied spaces is dependent on proper installation and operational
specifications, in accordance with American Conference of Governmental Industrial Hygienists
(ACGIH) guidelines.
• UV-C HAZARD! UV-C emitted from this product. Avoid eye and skin exposure to the unshielded
product. Follow all installation and operation instructions.
• Christie CounterAct products with patented Care222 technology are not for use as or for medical
devices.
• UV EXPOSURE! Use care to avoid exposure when using a fixture for demonstration, fault
investigation, configuration, or other types of activities where the fixture is not installed in a
ceiling meeting the minimum height requirements of 6.7 m (22 feet) in single lamp mode and
8.5 m (28 feet) in dual lamp mode.
Introduction
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Caution! If not avoided, the following could result in minor or moderate injury.
• UV RADIATION HAZARD! This equipment is designed for use with germicidal lamps or UV
sources and must be installed in compliance with competent technical directions and
manufacturer's site planning recommendations to prevent the user's eyes and bare skin from
exposure to harmful UV or optical radiation. Recommendations include the relative location of
each UV-generating device, the minimum distances between the devices and other objects or
surfaces, and protection from line-of-sight exposure to UV radiation in occupied spaces located
above the equipment mounting area (for example, upper floor balconies, open staircases, and so
on).
• UV-C OR OPTICAL RADIATION HAZARD! The installer must conduct an assessment of irradiance
or illuminance levels in the surrounding occupied space prior to occupancy to ensure people will
not be exposed to excessive UV or optical radiation during operation of the device.
• UV-C OR OPTICAL RADIATION HAZARD! Follow the manufacturer’s recommendations for
selecting appropriate ceiling and wall finishes as UV and optical radiation can be reflected by
surrounding surfaces such as ceilings and walls and reflective properties of surfaces can vary
widely.
• Mount the product in locations and at heights not readily subjected to tampering by
unauthorized personnel.
• Do not install this product in a dwelling.
Notice. If not avoided, the following could result in property damage.
• This telecommunication equipment complies with international standards or technical
requirements—NBTC.
• This equipment is not entitled to protection against harmful interference and may not cause
interference in properly authorized systems. For more information, see ANATEL's website
www.anatel.gov.br.
Patented Care222 UV lamp safety precautions
Read all safety and warning guidelines before handling the patented Care222 UV lamp.
Warning! If not avoided, the following could result in death or serious injury.
• PERSONAL INJURY HAZARD! Eye damage may result from directly viewing the light produced by
the lamp in this product. Always turn off the lamp before performing maintenance or service.
Introduction
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Caution! If not avoided, the following could result in minor or moderate injury.
• HOT SURFACE HAZARD! Do not touch the lamp module during operation.
• HOT SURFACE HAZARD! Allow lamp sufficient time to cool before handling.
• SHOCK HAZARD! Always turn off power before performing lamp module maintenance.
• FIRE HAZARD! Keep all flammable items, such as paper or cloth, away from the lamp module.
• Use protective eye wear and gloves when handling the lamp module.
• Do not drop, hit, use force, or scratch the lamp module.
• Do not disassemble or modify the lamp module.
• Use only mercury-free, excimer lamps (UXFL70-222B4-UIA) sold by Christie (P/N: 174-006107-
XX/003-121997-XX).
Product labels
Learn about the labels that may be used on the product. Labels on your product may be yellow or
black and white.
General hazards
Hazard warnings also apply to accessories once they are installed in a Christie product that is
connected to power.
Fire and Shock Hazard
To prevent fire or shock hazards, do not expose this product to rain or moisture.
Do not alter the power plug, overload the power outlet, or use it with extension cords.
Do not remove the product enclosure.
Only Christie qualified technicians are authorized to service the product.
Electrical Hazard
Risk of electric shock.
Do not remove the product enclosure.
Only Christie qualified technicians are authorized to service the product.
Warning! If not avoided, the following could result in death or serious injury.
Electric shock hazard. To avoid personal injury, disconnect all power sources before
performing maintenance or service.
Electrocution hazard. To avoid personal injury, always disconnect all power sources
before performing maintenance or service procedures.
Harmful ozone hazard. To avoid personal injury, follow installation and operating
instructions.
UV-C hazard. To avoid eye or skin exposure to unshielded product, follow installation
and operating instructions.
Introduction
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Copyright © 2022 Christie Digital Systems USA, Inc. All rights reserved.

Caution! If not avoided, the following could result in minor or moderate injury.
Hot surface hazard. To avoid personal injury, allow the product to cool for the
recommended cool down time before touching or handling for maintenance or
service.
Notice. If not avoided, the following could result in property damage.
General hazard.
Mandatory action
SHOCK HAZARD! Disconnect all power sources before performing maintenance or service
procedures.
Consult the service manual.
Electrical labels
Indicates the presence of an earth ground.
Additional safety hazards
Caution - Risk of Personal Injury
Personal injury may result if the equipment is installed in a
dwelling. Do not install the equipment in a dwelling.
Warning - Risk of Personal Injury
Eye damage may result from directly viewing the light produced by
the lamp in this equipment. Always turn off the lamp before
performing service.
Warning - Risk of Shock
Shock hazard may result if a connection is made or broken while
under load.
This equipment is designed for use with germicidal lamps or UV
sources and must be installed in compliance with competent
technical directions to prevent the user's eyes and bare skin from
exposure to harmful UV or optical radiation.
Requirements for safe installation and operation of the product are
the following:
Introduction
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Copyright © 2022 Christie Digital Systems USA, Inc. All rights reserved.

• Single-lamp mode: 6.7 m (22 feet) to 8.5 m (28 feet) above
the floor
•Dual-lamp mode: 8.5 m (28 feet) or greater above the floor
• Suitable for operation in ambient temperatures not exceeding
40°C (104°F)
• Suitable for dry locations IP20
• Use only mercury-free, excimer lamps (UXFL70-222B4-UIA)
sold by Christie (P/N: 174-006107-XX/003-121997-XX).
LAMP (RISK GROUP 3) UV-C HAZARD! To avoid eye or skin
exposure to the unshielded lamp, follow installation and operating
instructions. Once the lamp is integrated into Christie CounterAct
and installed according to the CounterAct Installation and Setup
Guide (P/N: 020-103456-XX), Christie CounterAct performs
according to Risk Group Exempt levels.
Christie CounterAct overview
Christie CounterAct is a commercial UV disinfection fixture containing Ushio Inc.’s patented Care222®
lamps that emit far-UVC 222nm light, shown to significantly reduce surface pathogens in occupied and
unoccupied indoor spaces. Care222® is based on far-UVC germicidal technology that may also be used
around people and it is the only product with a proprietary filter that prevents longer UVC wavelengths
from being emitted.
The Christie CounterAct fixtures are installed in the ceiling throughout a space. The light spreads out
in a fixed cone size. Therefore as the ceiling height increases or decreases the output power must be
adjusted up or down respectively. The lamps cannot be dimmed and are only capable of being in the
fully on or off state. Operating modes for Christie CounterAct comply with the UV Threshold Limit
Values (TLV) outlined by the American Conference of Governmental Industrial Hygienists (ACGIH). The
TLV is measured as a time-weighted average for a conventional eight-hour workday.
Key features
Understand the important features of Christie CounterAct.
• Ushio Care222® B1 lamp module
• BLE Mesh communication technology
• Android control application
• Central power coupler for easy servicing
• Three-finger hold design for single-handed service
• Flexible power input options
• LED status indicator
Introduction
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Copyright © 2022 Christie Digital Systems USA, Inc. All rights reserved.

Tablet recommendations for CounterAct
Configure
The Christie CounterAct application must be configured using at least one of the following tablets:
Samsung Galaxy™ Tab A 8” or Galaxy™ Tab A 10.1".
Technical support
Technical support for Christie Cinema products is available at:
•[email protected]
• [phone]
• Christie Professional Services: [phone] or [email protected]
Technical support for Christie Enterprise products is available at:
• North and South America: [phone] or [email protected]
• Europe, Middle East, and Africa: [phone] or [email protected]
• Asia Pacific ([email protected])
• Australia: [phone] or [email protected]
• China: [phone] or [email protected]
• India: [phone] or [email protected]
• Japan: 81-3-3599-7481
• Singapore: [phone] or [email protected]
• South Korea: [phone] or [email protected]
• Christie Professional Services: [phone] or [email protected]
Introduction
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Operating CounterAct
Configure
Learn how to turn on and off Christie CounterAct and the meaning of the status indicators.
Powering on the Christie CounterAct fixture
When the circuit breaker is powered on, the Christie CounterAct fixture is powered on.
1. Once the disinfecting module is installed in the receiver box, the fixture powers on if power is
provided to the receiver box.
If the LED of the installed fixture is flashing red, it is not paired with a controller or configured.
2. To power off Christie CounterAct, make sure the lamps are turned off and then disconnect
power at the circuit breaker.
Make sure to power off Christie CounterAct by turning off the breaker before performing any
maintenance or moving within 1 m (3.3 feet) of the device.
Not turning off the lamp before disconnecting power to the fixture may result in lamp failure.
LED status indicators
Identify the LED state colors and meaning.
LED State Description
Blue Solid Disinfection is in progress.
Flashing Disinfection process is starting.
Green Solid The fixture is in Standby mode.
Red Solid Lost connection to the control system (wireless/bluetooth or other connection).
Flashing Configuration during installation is not complete.
Off The fixture is in Stealth mode or power is disconnected.
Logging into CounterAct Configure
Log into the CounterAct Configure application to manage the room and fixtures.
1. Open the CounterAct Configure application.
2. Select Register.
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3. Enter the account: installer, user, administrator.
4. Enter the password.
5. Select Login.
Logging off the CounterAct Configure
application
Log off CounterAct Configure when work in the application is complete.
1. From the homepage, select Setting > Account.
2. Select Log out.
Switching fixture modes
Christie CounterAct can be run in either Schedule or Manual on mode.
Note the following when the fixture is in Schedule mode:
• It follows any enabled schedules.
• Manually turning on the fixture, it turns off after five seconds.
• If no schedules are enabled, no schedules are run.
If the fixture is in Manual on mode and you have not re-enabled Schedule mode, none of the enabled
schedules apply.
1. From the homepage, select the room where you want to enable the schedule.
2. From the top-right corner of the Room page, select Activate Schedule.
A timer icon shows on each fixture within the room once Schedule mode is active.
3. To enable Manual mode, from the homepage select the room.
4. From the top-right corner of the Room page, select Manual on.
The timer icon disappears from all the fixtures in the room.
5. To change the multiple maximum on time for Manual mode:
a) From the homepage, select Edit .
b) Select the required room.
c) Select Max UV on time for manual control.
d) Enter the new maximum duration for manual on time.
Operating CounterAct Configure
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Managing rooms
Rooms group and manage the Christie CounterAct fixtures installed in the space.
Creating a room
A room manages the fixtures installed in a space.
1. From the homepage, select Edit .
2. From the Room management page, select Add (+).
3. In the Add room dialog, enter the name of the room.
4. Select OK.
Configuring room properties
Learn how to configure the properties of a room.
Access level: Admin and Installer
1. From the homepage, select Edit room .
2. From the Room management page, to the right of the room you want to configure, select the
arrow (>).
3. In the Room edit page, configure the properties of the room as required.
a) Change the room name (on page 15).
b) Set the lamp end-of-life indicators (on page 16).
c) To enable the Manual mode using a button, toggle on Manual on/off using button
option.
d) Set the maximum UV time (on page 16) when the lamps are turned on by manual
control.
e) To enable Stealth mode, toggle on Stealth mode in Standby option.
4. Delete the room (on page 16), if required.
Changing the name of a room
Change the room name if the current name no longer reflects the space the room represents.
Access level: Admin and Installer
1. From the homepage, select Edit room .
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2. From the Room management page, to the right of the room you want to rename, select the
arrow (>).
3. In the Room edit page, to the right of the room name, select the arrow (>).
4. In the Rename the room dialog, enter the new name of the room.
5. Select OK.
Adding lamp end-of-life indicators
Specify the number of hours remaining before issuing end-of-life (EOL) warning and critical indicators
for the lamps.
Access level: Installer
1. From the homepage, select Edit room .
2. From the Room management page, to the right of the room you want to change the indicators
for, select the arrow (>).
3. From the Room edit page, select the arrow (>) to the right of EOL alarm time.
4. From the EOL time setting page, select the arrow (>) to the right of Lamp Hours Warnings.
5. In the Lamp hours warning dialog, specify the number of hours remaining before issuing a
lamp end-of-life warning
6. Select OK.
7. From the EOL time setting page, select the arrow (>) to the right of Lamp Hours Critical.
8. In the Lamp Hours Critical dialog, specify the number of hours remaining before issuing a lamp
end-of-life critical warning.
9. Select OK.
Determining disinfecting time for Manual mode
Set the maximum time for disinfecting when the lamps are turned on by manual control.
Access level: Admin and Installer
1. From the homepage, select Edit room .
2. From the Room management page, to the right of the room you want to configure, select the
arrow (>).
3. In the Room edit page, to the right of Max UV on time for manual control, select the arrow
(>).
4. In the Max UV on time dialog, enter the number of seconds for disinfecting to occur when the
lamps are turned on by selecting Manual on in the application.
5. Select OK.
Deleting a room
Delete a room if it is not longer required.
Access level: Admin and Installer
1. If any fixtures in the room are connected, remove all the fixtures before deleting the room.
Managing rooms
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2. From the homepage, select Room management > Edit room .
3. From the Room management page, on the right of the room you want to delete, select the
arrow (>).
4. From the Room edit page, select Delete.
5. At the confirmation prompt, select Yes.
All fixtures become unpaired when the room is deleted.
Switching rooms
If viewing details about one room and you want to see details about another room, you can switch
rooms.
1. From the top bar of the Fixture page, select the arrow (>) to the right of the room name.
2. From the Select a room dialog, scroll through the list of rooms to select a room.
3. Select OK.
Managing rooms
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Managing fixtures
Add and manage the Christie CounterAct fixtures installed in a room.
Adding fixtures to a room
Fixtures must be added to a room in CounterAct Configure.
Access level: Admin and Installer
The LEDs on the Christie CounterAct of any fixtures not added slowly flash red.
Christie recommends only powering on the fixtures in the room being configured to avoid confusion if
the controller detects unpaired fixtures in adjacent rooms.
Adding fixtures to a room before installation
To add fixtures prior to installation, use the receiver box and the optional IEC cable accessory(P/N:
XXX-XXXXXX-XX) to connect fixtures to power.
Warning! If not avoided, the following could result in death or serious injury.
• UV EXPOSURE! Use care to avoid exposure when using a fixture for demonstration, fault
investigation, configuration, or other types of activities where the fixture is not installed in a
ceiling meeting the minimum height requirements of 6.7 m (22 feet) in single lamp mode and
8.5 m (28 feet) in dual lamp mode.
1. On the tablet, enable the Location Services functionality.
2. In CounterAct Configure, create a room.
3. Return to the homepage.
4. Before installing the fixture into the ceiling, connect it to power with the IEC cable.
5. Select the room you want to add the fixture to.
6. Select Add fixture (+).
On the Add fixtures page, the fixture is listed.
7. If the fixture is not listed, select Search.
8. To add the fixture, tap the name of the fixture.
The fixture is moved to the Added fixtures pane and you are taken to the fixture page where
the fixture is initialized.
Once a fixture is added, you can rename it (on page 19). Christie recommends selecting a
new name to indicate the position information of the fixture in the room for ease of
identification.
If the adding fixture process is interrupted, such as closing CounterAct Configure or a crash,
Christie CounterAct resets the Bluetooth module after 180 seconds if the pairing process is not
completed within the 180 seconds. Wait and do the pairing again.
9. To return to the Add fixture screen, select the back arrow.
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10. Repeat steps 4 and 9 until all fixtures are added to the room before installing them in their
target position.
Adding fixtures to a room after installation
To add fixtures after installation, the fixtures must be connected to power.
1. Connect the fixtures to power you want to add to a room.
2. On the tablet, enable the Location Services functionality.
3. In CounterAct Configure, create a room.
4. Return to the homepage.
5. Select the room you want to add the fixture to.
6. Select Add fixture (+).
On the Add fixtures page, all the available fixtures are listed.
7. If the fixture is not listed, select Search.
8. To add the fixture, tap the name of the fixture.
The fixture is moved to the Added fixtures pane as you are taken to the fixture page and the
fixture is initialized.
Once a fixture is added, you can rename it (on page 19). Christie recommends selecting a
new name to indicate the position information of the fixture in the room for ease of
identification.
If the adding fixture process is interrupted, such as closing CounterAct Configure or a crash,
Christie CounterAct resets the Bluetooth module after 180 seconds if the pairing process is not
completed within the 180 seconds. Wait and do the pairing again.
9. To add an additional fixture, select the back arrow.
10. Repeat steps 7 to 9 until all fixtures are added to the room.
Renaming a fixture
Rename a Christie CounterAct fixture to better reflect its position or function to help with
identification.
Access level: Admin and Installer
1. From the homepage, select Fixture.
2. From the Fixture main page, select the fixture you want to rename.
3. Select Rename.
4. In the Edit name dialog, enter the new name of the fixture.
5. Select OK.
Identifying a fixture
Use the Identify fixture feature to find the Christie CounterAct fixture which is currently under control.
1. From the homepage, select Fixture.
2. Select the fixture you want to identify.
Managing fixtures
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3. From the Fixture page, select Identify fixture.
The fixture LED ring flashes green.
Filtering the list of fixtures by status
Filter the fixtures in a room by status to narrow the list.
1. From the homepage, select a room.
2. Next to the Refresh icon, select v.
3. From the Select fixture status dialog, scroll through the list and select a status.
• All
• EOL
• Online
• On
• Off
• Overheated
4. Select OK.
Removing a fixture from the room
If the fixture is no longer required in the room, you can remove it.
Be cautious when deleting a fixture locally on CounterAct Configure when the fixture was offline. If the
fixture is offline and you delete it from the application, you must press the Multi-function button on the
fixture to reset the fixture to make its Bluetooth connectable again.
1. From the home screen select the room where the fixture you want to delete exists.
2. To open the Add Fixture screen, select Add fixture (+).
The fixtures listed in the Added fixtures pane are configured in the room.
3. To remove the fixture from the room configuration, tap the fixture.
4. From the menu, select Delete.
5. To confirm you want to delete the fixture, select Yes.
• If the fixture is online and connected to the Bluetooth mesh network, it is removed from
the room and appears in the Available fixtures list. No further action is required.
• If the fixture is powered off or not connected to the Bluetooth mesh network (possibly due
to a hardware failure), a confirmation prompt appears. Proceed to step 6.
6. To continue removing the fixture from the room, select Yes.
The fixture still thinks it is connected to the room but the tablet no longer recognizes it.
Therefore, the fixture does not appear in the Available fixtures list when powered on. To
resolve this, factory reset the fixture by cycling the power and pressing and holding the Multi-
function button for at least 10 seconds. When the button is released, the fixture LED ring
flashes red and the fixture appears in the Available fixtures list.
Managing fixtures
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