Cisco 6015 Use and care manual

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Copyright © 2002. Cisco Systems, Inc. All rights reserved.
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Cisco 6015 DSL Interface Module FRU
Installation and Replacement Notes
Product Number: 6015-48XDSL-I/F=
This document provides an overview of and installation and replacement procedures for the Cisco 6015
digital subscriber line (DSL) interface module. The DSL interface module is a field-replaceable
unit (FRU).
Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment.
Contents
This document includes the following sections:
•Introduction, page 2
•Part and Tool Requirements, page 4
•General Safety Precautions and Maintenance Guidelines, page 5
•Removing and Installing the DSL Interface Module, page 11
•Standards and Certifications, page 15
•Related Documentation, page 16
•Obtaining Documentation, page 16
•Obtaining Technical Assistance, page 17

2
Introduction OL-2186-01
Introduction
Introduction
The DSL interface module enables you to
•Connect the Cisco 6015 to a POTS splitter in a Cisco 6015 with a POTS splitter configuration
•Connect the Cisco 6015 to the MDF or enclosure protection block in a Cisco 6015 without a POTS
splitter configuration
Figure 1 shows the location of the DSL interface module in the Cisco 6015 chassis.
Figure 1 DSL Interface Module Location in the Cisco 6015 Chassis
1NI-2 card 5xDSL line cards (slots 4 to 6)
2I/O1module
1. I/O = input/output
6xDSL line cards (slots 1 to 3)
3DSL interface module 7Fan module
4DC PEM2
2. PEM = power entry module
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3
Introduction
OL-2186-01
Introduction
Figure 2 shows a close-up of the DSL interface module faceplate.
Figure 2 DSL Interface Module Faceplate
The Cisco 6015 chassis follows the FCC part 68 industry standard convention for Tip and Ring
connections on the twisted pairs of the 50-pin Champ connector. The Champ connectors are pinned out
to accommodate quad-port or octal-port xTU-C line cards. If you are not currently using octal-port
xTU-C line cards but plan to in the future, Cisco recommends that you use Champ cables that can
accommodate higher density line cards. Refer to the Cisco 6015 Hardware Installation Guide for port
mapping tables.
Table 1 lists the specifications for the DSL interface module.
150-pin Champ connector for DSL slots 1 through 3 450-pin Champ connector for DSL slots 4 through 6
2Cable tie-downs 5Extraction handle
3Screws to secure the DSL interface module to the chassis
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DSL SLOTS 1–3
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Table 1 DSL Interface Module Specifications
Specification Description
Dimensions Height: 1.375 in. (3.493 cm)
Depth: 9.375 in. (23.813 cm)
Width: 3.375 in. (8.573 cm)
Weight 0.71 lb (0.32 kg)
Data connectors Two 50-pin Champ connectors
Power consumption Not applicable.
Minimum software and
network management
requirement
Cisco IOS—Release 12.1(4)DA
CDM1—Release 3.2 (optional)
1. CDM = Cisco DSL Manager

4
Part and Tool Requirements OL-2186-01
Part and Tool Requirements
Part and Tool Requirements
Table 2 lists the tools and equipment that you need to install and remove a DSL interface module.
Table 2 Tool and Equipment Requirements Checklist
Check Tools and Equipment
Hardware Components and Cables
DSL interface module.
Equipment necessary for ESD protection—You need this equipment whenever you handle
Cisco chassis, modules, and cards.
One of the following cables for POTS splitter connections.
•Wye-cable for DSL interface module to Corning Cable Systems POTS splitter
connection (72-1973-01) or equivalent.
•Wye-cable for DSL interface module to ADC POTS splitter connection (72-1973-01)
or equivalent.
•24 AWG, 25-twisted pair, solid core shielded telco cable with shielded RJ21X
(Champs) connector.
Note The wye-cable is used only with quad-port xTU-C line cards.
Unshielded cable cannot be used in an FCC/CISPR Class B
compliance environment. If unshielded cable is used for FCC Class A or EN55022
Class A compliance, ferrites are needed.
24 AWG, 25-twisted pair, solid core shielded telco cable with shielded RJ21X (Champs)
connector2for MDF connections.
Note If unshielded cable is used for FCC Class A or EN55022 Class A compliance,
ferrites are needed.
Ferrites that yield an impedance of 53 ohms at 25 MHz and 177 ohms at 100 MHz are to be
used under the following conditions:
•Cisco 6015 to POTS splitter connection — If unshielded cable is used for FCC Class A
or EN55022 Class A compliance, ferrites are needed.
•Cisco 6015 to MDF — If unshielded cable is used for FCC Class A or EN55022 Class A
compliance, ferrites are needed.
Equipment necessary for ESD protection—You need this equipment whenever you handle
Cisco chassis, modules, and cards.
Tools
Phillips-head or flat-head screwdriver.
Two Champ connector screws.
Tie wraps.
Software Components
Cisco IOS or CDM
Note See Table 1 for minimum software and network management release requirements.

5
General Safety Precautions and Maintenance Guidelines
OL-2186-01
General Safety Precautions and Maintenance Guidelines
General Safety Precautions and Maintenance Guidelines
This section describes the following areas:
•General Safety Precautions, page 5
•General Maintenance Guidelines, page 10
•Preventing Electrostatic Discharge Damage, page 10
General Safety Precautions
Before working on the equipment, be aware of standard safety guidelines and the hazards involved in
working with electrical circuitry to prevent accidents. Adhere to the following cautions and warnings
and those throughout the guide for safe and hazard-free installation.
Note To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance
and Safety Information for the Cisco 6015 System document that accompanied this product.
Caution Before you start the installation procedures, read the entire document for important information and
safety warnings.
Caution Proper ESD protection is required whenever you handle Cisco equipment. Installation and
maintenance personnel should be properly grounded by means of grounding straps to eliminate the
risk of ESD damage to the equipment. Equipment is subject to ESD damage whenever it is removed
from the chassis.
Caution If fuses are already installed in the fuse and alarm panel, remove them. You can replace the fuses after
the system is installed. Do not power up the system while you install and connect the system.
Caution If the power connections are improperly connected and power is applied while the cards are installed,
the cards and chassis could be damaged.
Caution It is important that the chassis cooling fans run continuously while the system is powered.
Caution Any card that is only partially connected to the backplane can disrupt system operation.
Warning This warning symbol means danger . You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar
with standard practices for preventing accidents.

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General Safety Precautions OL-2186-01
General Safety Precautions and Maintenance Guidelines
Warning This unit is intended for installation in restricted access areas. A restricted access area is where
access can only be gained by service personnel through the use of a special tool, lock and key, or
other means of security, and is controlled by the authority responsible for the location.
Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment.
Warning To prevent personal injury or damage to the chassis, never attempt to lift or tilt the chassis using the
handlesontheportadapters;thesetypesofhandlesarenotdesignedtosupporttheweightoftheunit.
Lift the unit only by grasping the chassis underneath its lower edge.
Warning Never attempt to lift the chassis with the handles on the power supplies or the switching modules.
These handles are not designed to support the weight of the chassis. Using them to lift or support the
chassis can result in severe damage to the equipment and serious bodily injury.
Warning Before opening the chassis, disconnect the telephone-network cables to avoid contact with
telephone-network voltages.
Warning To prevent bodily injury when mounting or servicing this unit in a rack, you must take special
precautionstoensurethatthesystemremains stable. Thefollowingguidelinesareprovided to ensure
your safety:
—This unit should be mounted at the bottom of the rack if it is the only unit in the rack.
—When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the
heaviest component at the bottom of the rack.
—If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing
the unit in the rack.
Warning Removing I/O cards, CPU cards, fans, and power supplies can expose you to high-energy
(high-amperage) circuits and possible ejection of molten metal or to the shock hazard of telephony
circuit voltages. Be sure to remove all rings, watches, and other jewelry from fingers, wrists, and
arms before removing panels and devices.
Warning Use extreme care when removing or installing connectors so that you do not damage them.
Warning Use copper conductors only.

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General Safety Precautions
OL-2186-01
General Safety Precautions and Maintenance Guidelines
Warning A readily accessible two-poled disconnect device must be incorporated in the fixed wiring.
Warning You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of
the hazards involved with electrical circuitry and be familiar with standard practices for preventing
accidents.
Warning Never install telephone wiring during an electrical storm.
Warning Do not reach into a vacant slot or chassis while you install or remove a card, a module, or a fan.
Exposed circuitry could constitute an energy hazard.
Warning Blank faceplates and cover panels serve three important functions: they prevent exposure to
hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI)
that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not
operate the system unless all cards, faceplates, front covers, and rear covers are in place.
Warning Never defeat the ground conductor or operate the equipment in the absence of a suitably installed
ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are
uncertain that suitable grounding is available.
Warning When installing the unit, the ground connection must always be made first and disconnected last.
Warning For personal safety, the ground wire must connect to safety (earth) ground at both the equipment and
supply side of the DC wiring (unless the local electrical code requirements are different).
Warning This equipment needs to be grounded. Use a green and yellow 12 to 14 AWG ground wire to connect
the host to earth ground during normal use.
Warning Incorrect connection of this or connected equipment to a general purpose outlet could result in a
hazardous situation.
Warning Read the installation instructions before you connect the system to its power source.
Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.

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General Safety Precautions OL-2186-01
General Safety Precautions and Maintenance Guidelines
Warning Use caution when installing or modifying telephone lines.
Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.
Warning Secure all power cabling when installing this unit to avoid disturbing field-wiring connections.
Warning Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord.
Warning This equipment will be inoperable when main power fails.
Warning The power supply circuitry for the equipment can constitute an energy hazard. Before you install or
replace the equipment, remove all jewelry (including rings, necklaces, and watches). Metal objects
can come into contact with exposed power supply wiring or circuitry inside the equipment. This
could cause the metal objects to heat up and cause serious burns or weld the metal object to the
equipment.
Warning Before working on a chassis or working near power supplies, unplug the power cord on AC units;
disconnect the power at the circuit breaker on DC units.
Warning Do not touch the power supply when the power cord is connected. For systems with a power switch,
line voltages are present within the power supply even when the power switch is off and the power
cord is connected. For systems without a power switch, line voltages are present within the power
supply when the power cord is connected.
Warning Ultimate disposal of this product should be handled according to all national laws and regulations.
Warning This chassis must be installed in a rack that is secured to the building structure.
Warning Make sure that your equipment rack is properly ventilated.
Warning The ports labeled “CNSL,” “AUX,” “ENET,” “Tx,” and “Rx (DS3)” are safety extra-low voltage (SELV)
circuits. SELV circuits should only be connected to other SELV circuits. Because the Basic Rate
Interface (BRI) circuits are treated like telephone-network voltage (TNV), avoid connecting the SELV
circuit to the TNV circuits.

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General Safety Precautions
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General Safety Precautions and Maintenance Guidelines
Warning Thisequipment is to beinstalled and maintained byservice personnel onlyas definedbyAS/NZS 3260
Clause 1.2.14.3 Service Personnel.
Warning Network hazardous voltages are present in the T1 PRI cable. If you detach the cable, detach the end
away from the router first to avoid possible electric shock. Network hazardous voltages are also
present in the area of the T1 PRI (RJ-48C) ports, regardless of whether power is off or on.
Warning The telecommunications lines must be disconnected 1) before unplugging the main power connector
or 2) while the housing is open.
Warning Never install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
Warning Do not use a telephone to report a gas leak in the vicinity of the leak.
Warning Avoidusingatelephone(otherthan a cordless type)duringanelectricalstorm.Theremay be aremote
risk of electric shock from lightning.
Warning Hazardous network voltages are present in WAN ports regardless of whether power to the router is
OFF or ON. To avoid electric shock, use caution when working near WAN ports. When detaching
cables, detach the end away from the router first.
Warning To reduce the risk of electric shock when servicing any individual unit, disconnect the power cord or
cords that connect the unit to the AC power strip or DC busbar. When working with a DC system,
remove the busbar connector before working on a device. Exposed live voltages are present at the
device end; exposure to these may cause injury.
Warning Do not use this product near water; for example, near a bath tub, wash bowl, kitchen sink or laundry
tub, in a wet basement, or near a swimming pool.
Warning Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
Warning During line card installation, wear grounding wrist straps to avoid ESD damage to the card. Do not
directly touch the backplane with your hand or any metal tool, or you could shock yourself.

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General Maintenance Guidelines OL-2186-01
General Safety Precautions and Maintenance Guidelines
Warning This equipment is intended to be grounded. Ensure that the host is connected to earth ground during
normal use.
Warning Metal objects heat up when connected to power and ground, and can cause serious burns.
General Maintenance Guidelines
This section covers the following topics:
•Installation and Replacement Suggestions, page 10
•Hot Swapping Modules, page 10
Installation and Replacement Suggestions
The following examples list recommended installation and replacement practices for the Cisco 6015
system modules.
Caution Any module that is only partially connected to the backplane can disrupt system operation.
•Do not force the module into its slot. This action can damage the pins on the backplane if they are
not aligned properly with the module.
•Ensure that the module is straight and not at an angle when you install the module in the slot.
Installing the module at an angle can damage the module. Use the guide rails to install the
module correctly.
Hot Swapping Modules
The DSL interface module is a FRU; however, it is not hot swappable. Removing the DSL interface
module will interrupt the service for the entire system until it is replaced.
Caution The DSL interface module must be installed and removed by a trained technician only.
Preventing Electrostatic Discharge Damage
Proper ESD protection is required whenever you handle Cisco equipment. ESD damage, which can occur
when electronic cards or components are improperly handled, results in complete or intermittent
failures. Use an antistatic strap when you handle any card or component.
Tip Use the ESD grounding jack on the fan module for all maintenance except when you are removing the
fan module. Use the ESD grounding jack on the DC PEM when you are removing the fan module.

11
Removing and Installing the DSL Interface Module
OL-2186-01
Removing and Installing the DSL Interface Module
Follow these guidelines to prevent ESD damage:
•Always use an ESD ankle or wrist strap and ensure that the wrist strap makes good skin contact.
•Connect the equipment end of the strap to the ESD grounding jack. There are two ESD grounding
jacks that are located on the following Cisco 6015 chassis modules:
– Fan module
– DC PEM
•When you install a component, use available ejector levers or captive installation screws to properly
seat the bus connectors in the backplane or midplane. These devices prevent accidental removal,
provide proper grounding for the system, and help ensure that bus connectors are properly seated.
•When you remove a component, use available ejector levers or captive installation screws to release
the bus connectors from the backplane or midplane.
•Handle the modules by the extraction handles only; avoid touching the printed circuit boards
or connectors.
•Place a removed component board-side-up on an antistatic surface or in a static-shielding
container. If you plan to return the component to the factory, immediately place it in a
static-shielding container.
•Avoid contact between the printed circuit boards and clothing. The wrist strap protects components
from ESD voltages on the body only; ESD voltages on clothing can still cause damage.
Caution Periodically check the resistance value of the antistatic strap. Ensure that the measurement is between 1
and 10 megohms.
Removing and Installing the DSL Interface Module
The following sections describe how to remove or install a DSL interface module.
Caution Proper ESD protection is required whenever you handle Cisco equipment. Installation and
maintenance personnel should be properly grounded by means of grounding straps to eliminate the
risk of ESD damage to the equipment. Equipment is subject to ESD damage whenever it is removed
from the chassis.

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Removing the DSL Interface Module OL-2186-01
Removing and Installing the DSL Interface Module
Removing the DSL Interface Module
Note If you are using AC power and the power cord is plugged in to the wall outlet, unplug it.
If you are using DC power and the fuses are already installed in the fuse and alarm panel, remove them.
You can replace the fuses after the system is installed and connected.
The fuse and alarm panel is not provided by Cisco.
Tip Cisco recommends that you label each data cable at both ends to identify its destination.
Complete the following steps to remove the DSL interface module from the Cisco 6015 chassis:
Step 1 Connect a grounding strap to the ESD grounding jack that is located on the fan module.
Step 2 Set the circuit breaker on the DC PEM to the OFF (0) position.
Step 3 Disconnect the two Champ connector cables from the front of the DSL interface module.
Step 4 Use a flat-head or Phillips-head screwdriver to unscrew the four screws that hold the DSL interface
module to the Cisco 6015 chassis.
Step 5 Hold the extraction handle on the front of the module and firmly pull the module out of the slot.
See the “Installing the DSL Interface Module” section on page 12 for DSL interface module
installation procedures.
Installing the DSL Interface Module
Note If you are using AC power and the power cord is plugged in to the wall outlet, unplug it.
If you are using DC power and the fuses are already installed in the fuse and alarm panel, remove them.
You can replace the fuses after the system is installed and connected.
The fuse and alarm panel is not provided by Cisco.
Caution Before installing or replacing the module, verify that the rack is securely stabilized.
Timesaver Cisco recommends that you label each data cable at both ends to identify its destination.
Complete the following steps to install the DSL interface module in the Cisco 6015 chassis:
Step 1 Connect a grounding strap to the ESD grounding jack that is located on the fan module.

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Installing the DSL Interface Module
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Removing and Installing the DSL Interface Module
Step 2 Verify that the circuit breaker on the DC PEM is set to the OFF (0) position.
Step 3 Horizontally align the module edges with the module guides at the right and left of the slot in the
Cisco 6015.
Figure 3 shows the DSL interface module installation.
Figure 3 DSL Interface Module Installation
Step 4 Hold the extraction handle on the front of the module and gently apply pressure while carefully pushing
the module into the slot.
Step 5 Push on the faceplate of the module to fully seat the module.
Step 6 Use a flat-head or Phillips-head screwdriver to attach the four screws to the Cisco 6015 chassis.
Step 7 Connect the DSL interface module to the POTS splitter (Cisco 6015 with a POTS splitter configuration)
or MDF (Cisco 6015 without a POTS splitter configuration).
Use the cables that are described in the “Part and Tool Requirements” section on page 4 to connect the
DSL interface module to the POTS splitter or MDF. For cabling procedures for each POTS splitter, refer
to the appropriate vendor documentation.
Note If unshielded cable is used for FCC Class A or EN55022 Class A compliance, the cables will
need to be looped through ferrites.
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Installing the DSL Interface Module OL-2186-01
Removing and Installing the DSL Interface Module
Figure 4 shows the cabling between the DSL interface module and a third-party POTS splitter. These
connections are for xDSL data flow between the Cisco 6015 and the POTS splitter.
Figure 4 Connecting the DSL Interface Module to the POTS Splitter
A system configuration using octal-port xTU-C line cards requires the installation of an additional POTS
splitter. The additional POTS splitter expands the system capacity to 48 subscriber ports. Figure 5 shows
the cabling between the DSL interface module and two third-party POTS splitters. These connections
are for xDSL data flow between the Cisco 6015 and the POTS splitters.
Figure 5 Connecting the DSL Interface Module to Two POTS Splitters
xDSL Line
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15
Standards and Certifications
OL-2186-01
Standards and Certifications
Step 8 Use a flat-head screwdriver to screw in the Champ connectors and tie wrap the connector to the chassis,
as shown in Figure 6.
Figure 6 Attaching the Champ Connector the Chassis
Step 9 Plug the AC power cord into the wall outlet or reinsert the fuses in the fuse and alarm panel.
Step 10 Set the circuit breaker on the DC PEM to the ON (1) position.
Standards and Certifications
The DSL interface module has the same standards as the Cisco 6015 system, as shown in Table 3.
1Champ connector screw 3Champ connector
2Tie wrap
48039
2
3
1
Table 3 Regulatory Compliance for Cisco 6015 Hardware
Area of
Compliance Compliance Standard
Product Safety UL 1950, 3rd Edition, EN 60950, AS/NZS 3260, IEC 950,
FCC Part 15, Class B
Emissions CISPR22, EN55022, AS/ANS 3548, ICES-003, VCCI, BSMI (CNS 13438)
Immunity EN61000-4-2, 3, 4, 5 and 6 / IEC-61000-4-2, 3, 4, 5 and 6;
EN61000-4-11 / IEC-61000-4-11
NEBS Bellcore GR-63-CORE, GR-1089-CORE, SR-3590 Level 3
Telecom FCC Part 68, CS-03, ACA TS 016: 1997, CTR 12 97/520/EC
Amendment 1 1997 (TBR 12), JATE GREEN BOOK 1997
ETSI 300-386-1, 300-386-2, 300-019

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Related Documentation OL-2186-01
Related Documentation
Related Documentation
A complete list of all DSL product related documentation is available on the World Wide Web at
http://www.cisco.com/univercd/cc/td/doc/product/dsl_prod/index.htm
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
http://www.cisco.com
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM
package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may
be more current than printed documentation. The CD-ROM package is available as a single unit or
through an annual subscription. Registered Cisco.com users can order the Documentation CD-ROM
through the online Subscription Store:
http://www.cisco.com/go/subscription
Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments
electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you
complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to [email protected].
To submit your comments by mail, use the response card behind the front cover of your document, or
write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.

17
Obtaining Technical Assistance
OL-2186-01
Obtaining Technical Assistance
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can
obtain documentation, troubleshooting tips, and sample configurations from online tools by using the
Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to
the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open
access to Cisco information, networking solutions, services, programs, and resources at any time, from
anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a
broad range of features and services to help you to
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com,
go to the following URL:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product,
technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC
Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,
product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably
impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects
of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations
will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of
service contracts, when applicable.

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Technical Assistance Center OL-2186-01
Obtaining Technical Assistance
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself,saving both cost and time. The
site provides around-the-clock access to online tools, knowledge bases, and software. To access the
Cisco TAC Web Site, go to the following URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco services contract have complete access to
the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a
Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or
password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com
registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC
Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority
level 2; these classifications are assigned when severe network degradation significantly impacts
business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC
engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following
URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support
services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network
Supported Accounts (NSA). In addition, please have available your service agreement number and your
product serial number.
This document is to be used in conjunction with the documents listed in the “Related Documentation” section.
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
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