Cisco SPA302D User manual

Cisco Cordless Handset
Owner’s Manual V.3
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INTRODUCTION .................................................................................................................................................. 4
Only Cisco SPA302D Handsets are supported with the Cisco SPA232D Base. .................................................4
T YPOGRAPHICAL CONVENTIONS ......................................................................................................................................8
SPECIAL MESSAGES......................................................................................................................................................8
Note ..................................................................................................................................................................8
BASIC REQUIREMENTS .................................................................................................................................................8
2GETTING TO KNOW YOUR HOSTED PBX SYSTEM........................................................................................ 9
BEFORE YOU BEGIN YOUR INSTALLATION .........................................................................................................................9
ASSIGNING EXTENSION NUMBERS AND PHONE NUMBERS TOPHONES ................................................................................12
3INSTALLING YOUR HOSTED PBX PHONE SYSTEM...................................................................................... 13
INSTALLING CORDLESS BASE ANDHANDSETS ..................................................................................................................13
CONNECTING THE CORDLESSBASE: ..............................................................................................................................13
Note ................................................................................................................................................................14
SETTING UP THE CORDLESS HANDSETS ..........................................................................................................................14
WARNING ........................................................................................................................................................15
INSTALLING AND REPLACING CORDLESS HANDSETBATTERIES .............................................................................................16
Note ................................................................................................................................................................16
Note .................................................................................................................................................................17
TURNING ON CORDLESS HANDSET................................................................................................................................17
REGISTERING A CORDLESSHANDSET .............................................................................................................................17
Note .................................................................................................................................................................18
ACTIVATING THE SERVICE ...........................................................................................................................................19
4USING CORDLESS HANDSETS.................................................................................................................... 20
INTRODUCTION ........................................................................................................................................................20
HANDSET FEATURES ..................................................................................................................................................20
CALL-CONTROL FEATURES ...........................................................................................................................................21
DECT BASE STATION.................................................................................................................................................21
PHYSICAL SPECIFICATIONS...........................................................................................................................................21
GETTING STARTED ....................................................................................................................................................22
LOCATING HANDSETS ................................................................................................................................................23
CORDLESS HANDSET KEYDESCRIPTIONS ........................................................................................................................24
COMPONENTS..........................................................................................................................................................24
CORDLESS HANDSET DISPLAY SCREEN ...........................................................................................................................26
DISPLAY SCREEN ICONS ..............................................................................................................................................27
ENTERING NUMBERS AND TEXT IN FIELDS ......................................................................................................................28
TURNING THE HANDSET ON AND OFF ...........................................................................................................................29
OPTIONS WHEN THE HANDSET IS IDLE ..........................................................................................................................29
OPTIONS WHEN THERE IS AN ACTIVE CALL.....................................................................................................................29
NAVIGATING THROUGH THE PHONE MENUS ..................................................................................................................29
THE TABLE BELOW LISTS THE PHONE MENU FUNCTIONS AND WHERE...................................................................................30
ANSWERING OR IGNORING A CALL................................................................................................................................31
PLACING A CALL .......................................................................................................................................................31
MANAGING CONTACTS: .............................................................................................................................................31
REDIALING A CALL .....................................................................................................................................................32
PUTTING A CALL ON HOLD..........................................................................................................................................32
USING CALLWAITING ................................................................................................................................................32
TRANSFERRING ACALL ...............................................................................................................................................33
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TRANSFERRING A CALL DIRECTLY TO VOICEMAIL ..............................................................................................................33
PLACING A THREE-WAY CONFERENCECALL....................................................................................................................33
PARKING A CALL .......................................................................................................................................................33
DIRECTED CALL PICKUP ..............................................................................................................................................34
HANDLING MISSED CALLS...........................................................................................................................................34
VIEWING THE CALL HISTORY........................................................................................................................................35
VOICEMAIL..............................................................................................................................................................35
CHANGING YOUR VOICEMAILPIN ................................................................................................................................36
RECORDING A PERSONAL GREETING VIA THE PHONE ........................................................................................................36
FORWARDING VOICEMAIL MESSAGES VIA THEPHONE ......................................................................................................37
LOGGING INTO YOUR VOICEMAIL BOX VIA THEWEB.........................................................................................................37
RETRIEVING MESSAGES VIA THE WEB ............................................................................................................................37
FORWARDING VOICEMAIL MESSAGES VIA THEWEB .........................................................................................................38
SETTING UP VOICEMAIL NOTIFICATION VIA EMAIL...........................................................................................................40
CREATING A VOICEMAILGROUP...................................................................................................................................40
CONFIGURING CALL FORWARDING: ..............................................................................................................................41
CONFIGURING DO NOT DISTURB,CALL WAITING,AND CALL BLOCKING ..............................................................................41
CONFIGURING PHONE SETTINGS ..................................................................................................................................41
CHANGING YOURRINGTONE .......................................................................................................................................42
CONFIGURING KEYPAD AND CALL PARK TONES ...............................................................................................................42
CONFIGURING THE BACKLIGHT TIMEOUT SETTING ...........................................................................................................42
CONFIGURING AND USING SPEED DIALS ........................................................................................................................42
CREATING SPEED DIALS..............................................................................................................................................42
CREATING SPEED DIALS THROUGH THE HANDSET MENU:..................................................................................................43
MANAGING SPEED DIALS ...........................................................................................................................................43
USING SPEED DIALS...................................................................................................................................................43
USING CONTACTS .....................................................................................................................................................43
CHANGING HANDSET SETTINGS ...................................................................................................................................44
UPGRADING THE HANDSET SOFTWARE ..........................................................................................................................44
PERFORMING A FACTORY RESET ..................................................................................................................................44
VIEWING PHONE INFORMATION ..................................................................................................................................45
ADVANCED HANDSET CONFIGURATION OPTIONS ............................................................................................................45
5TROUBLESHOOTING THE CISCO SPA302D................................................................................................. 46
NO NETWORK MESSAGE............................................................................................................................................46
UNRESPONSIVE HANDSET ...........................................................................................................................................46
HANDSET WILL NOT TURN ON (SCREEN WILL NOT ILLUMINATE)..........................................................................................46
HANDSET NO LONGER HOLDS A CHARGE .......................................................................................................................47
SYMPTOM FOR RF INTERFERENCE ................................................................................................................................47
INCORRECT POWER ADAPTER USED..............................................................................................................................47
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Call Recording.......................................................................................................................................................34

INTRODUCTION
Congratulations on purchasing the Intermedia Hosted PBX phone
system and service. You will now be able to share your phone
connection between fixed & wireless Handsets and across multiple
locations using the latest in‘Voice overIP’services.
This Owner’s Manual will show you how to set up and use your new
Hosted PBX phone system and service.
This guide also explains how to register a Cisco SPA302D Mobility
Enhanced Cordless Handset with the Cisco SPA232D Cordless
Base, which has an integrated DECT Base Station. Cisco SPA302D
Handsets registered to the Cisco SPA232D can make and receive calls
through Intermedia’s Voice over IP(VoIP) service.
Only Cisco SPA302D Handsets are supported with the Cisco
SPA232DBase.
IMPORTANT SAFETY AND CONFORMANCE
INFORMATION FOR CISCO CORDLESS
BASE AND CORDLESS HANDSETS
FCC Information
FCC (Part 15 Class B), CE, ICES-003,A-Tick certification,
Restriction of Hazardous Substances (RoHS), and UL.
It is recommended that the customer install anAC surge arrester
in the AC outlet to which this device is connected. This is to
avoid damage to the equipment caused by local strikes of
lightningand otherelectricalsurges.
This product is manufactured Cisco.
Cisco and the Cisco logo are trademarks orregistered
trademarks of Cisco and/or its affiliates in the U.S. and other
countries. To view a list of Cisco trademarks, go to this URL:
www.cisco.com/go/trademarks. Third-partytrademarks
mentioned are the property of their respective owners. The use of
the word partner does not imply a partnership relationship
between Ciscoand any other company.(1110R)
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Important SafetyInformation
Only use the power adapter designed for use with Cisco SPA300
Seriesdevices.
To prevent theATAfrom overheating, do not operate it in an area
that exceeds an ambient temperature of 104°F (40°C).
Do not place anything on top of the Cisco Cordless Base; excessive
weight could damage it.
Insecure mounting might damage the Cisco Cordless Base or
cause injury. Intermedia is not responsible for damages incurred by
insecure wall-mounting
Important BatteryInformation
Use only sizeAAA Ni-MH 800 mAh (1.2V) rechargeable batteries
in the Cisco SPA302D Handset. Place the Handset in the charging
cradle for a recommended initial charge of 10 hours before using
the Handset for the firsttime.
Sensitive ElectronicEnvironment
Any radio-Based equipment can potentially cause interference
with other equipment and can be interfered fromother
equipment.This also appliesfor DECTequipment. However due
to the very low transmission power level the chances for
interference is very small. Research proves that operational
DECT phones normally don’t influence electronic equipment
however some precautions must be taken into account for
sensitive electronic equipment e.g. sensitivelaboratory
equipment. When DECT phones operate in straight nearness of
sensitive electronic equipment incidental influence can appear.
You are advised not to place the DECT phone on or close (less
than 10cm) to this kind of equipment, even in standby mode.
Please also use the other documentation supplied with the
various parts of your telephone system.
Product DisposalInformation
Disposal of electrical and electronic products should be done in
line with local regulations. Please contact the local authorities for
furtherinformation.
Battery DisposalInformation
Defect or exhausted batteries should never be disposed of as
municipal waste. Return old batteries a licensed battery dealer or
adesignatedcollectionfacility.Donotincineratebatteries.
Regulatory Information
InterferenceInformation:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
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interference received, including interference that may cause
undesired operation.
NOTE: This equipment has been tested and found tocomply
with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in aresidential
installation. This equipment generates uses and canradiate
radio frequency energy and, if not installed and usedin
accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receivingantenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING: Changes or modifications to this equipment not
expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Privacy of communications may not be ensured when using this
phone.
Exposure to Radio Frequency (RF) Signals:
This wireless phone is a radio Base and receiver. It is designed
and manufactured not to exceed the emission limits for exposure
to radio frequency (RF) energy set by theFederal
CommunicationsCommission(FCC)ofthe U.S.Government.
These limits are part of comprehensive guidelines and establish
permitted levels of RF energy for the general population. The
guidelines are based on the safety standards previously set by
both U.S. and international standards bodies. These standards
include a substantial safety margin designed to assurethe safety
of all persons, regardless of age and health. This device and its
antenna must not be co-located or operating in conjunction with
any other antenna or Base.
This product has been shown to be capable of compliance for
localized specific absorption rate (SAR) foruncontrolled
environment/general population exposure limits specifiedin
ANSI/IEEE Std. C95.1-1992 and had been tested in accordance
with the measurement procedures specified in FCC/OET Bulletin
65 Supplement C (2001) and IEEE 1528-2003” .
CAUTION: To maintain the compliance with the FCC’sRF
exposure guideline, place the Base unit at least 20 cm from
nearby persons. For body worn operation, this Handset has also
been tested and meets the FCC RF exposure guideline when
used with the belt clip supplied for this product. Use of other
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accessories may not ensure compliance with FCC RF exposure
guidelines.
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Using this Document
Notationalconventions
Acronyms are defined the first time they appear in the text.
The term LAN refers to a group of Ethernet-connected computers
atonesite.
Typographical conventions
Italic text is used for items you select from menus and drop-down
lists and the names of displayed web pages.
Bold text is used for text strings that you type when prompted by
the program, and to emphasize important points.
Special messages
This document uses the following icons to draw your attention to
specific instructionsorexplanations.
Note
Definition
WARNING
Provides clarifying or non-essential information on the current
topic.
Explains terms or acronyms that may be unfamiliar to many
readers. These terms are also included inthe Glossary.
Provides messages of highimportance,including messages
relating to personal safety or system integrity.
Basic Requirements
The Hosted PBX phone system is designed to use your existing
broadband data connection as well as the existing data wiring in
your office. Where you don’t have data wiring, you may use the
optionalWirelessAdapterstoconnectDeskPhonestotheoptional
Base Unitwirelessly.
In order to use all the features of the Hosted PBX phone system
and
service, you must have the following:
• Broadband Internet access
• At least one free port on your router ormodem/router
• Your router must be set to DHCP
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2 GETTING TO KNOW YOUR Hosted PBX SYSTEM
Before you Begin Your Installation
The Hosted PBX phone system is designed to use your existing
broadband data connection as well as the existing data wiring in
your office. Where you don’t have data wiring, you may use the
optional WirelessTransmitter and WirelessAdapters to connect
Desk Phones to the Base Unit wirelessly. In order to begin using
your new phone system and service, you need to perform the
followingsteps:
1. Make sure you have received all of your phones and optional
equipment
2. Go to https://exchange.intermedia.net .
Enter your login name and password to the Admin Portal
3. Activate your phone lines
4. Install your phones and optional equipment
You have several options regarding how to setup your new phone
system. How you choose to install your phone system will depend
on your existing data network and the phones and optional
equipment you have purchased. The diagrams below describe
options for setting up the phone system.
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SharedLines:
This diagram depicts the setup options for a Shared Line system.
Shared Line systems require that all shared line phones are located
in the same logical network or subnet. By purchasing the optional
WirelessAdapters you may also connect Desk Phones wirelessly.
Single LinePhones:
This diagram depicts the setup options for StandAlone Phones.
StandAlone Phones require you to purchase one phone line per
phone (each phone can handle two simultaneous calls). You may
have one or more phones at a given address.
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