Cisco SPA302D User manual

Cisco Cordless Handset
Owner’s Manual V.3
1

INTRODUCTION .................................................................................................................................................. 4
Only Cisco SPA302D Handsets are supported with the Cisco
SPA232D Base.
.................................................4
T
YPOGRAPHICAL CONVENTIONS
......................................................................................................................................8
SPECIAL MESSAGES......................................................................................................................................................8
Note
..................................................................................................................................................................8
BASIC REQUIREMENTS .................................................................................................................................................8
2GETTING TO KNOW YOUR HOSTED PBX SYSTEM........................................................................................ 9
BEFORE YOU BEGIN YOUR INSTALLATION .........................................................................................................................9
ASSIGNING EXTENSION NUMBERS AND PHONE NUMBERS TOPHONES ................................................................................12
3INSTALLING YOUR HOSTED PBX PHONE SYSTEM...................................................................................... 13
INSTALLING CORDLESS BASE ANDHANDSETS ..................................................................................................................13
CONNECTING THE CORDLESSBASE: ..............................................................................................................................13
Note
................................................................................................................................................................14
SETTING UP THE CORDLESS HANDSETS ..........................................................................................................................14
WARNING ........................................................................................................................................................15
INSTALLING AND REPLACING CORDLESS HANDSETBATTERIES .............................................................................................16
Note
................................................................................................................................................................16
Note .................................................................................................................................................................17
TURNING ON CORDLESS HANDSET................................................................................................................................17
REGISTERING A CORDLESSHANDSET .............................................................................................................................17
Note .................................................................................................................................................................18
ACTIVATING THE SERVICE ...........................................................................................................................................19
4USING CORDLESS HANDSETS.................................................................................................................... 20
INTRODUCTION ........................................................................................................................................................20
HANDSET FEATURES ..................................................................................................................................................20
CALL-CONTROL FEATURES ...........................................................................................................................................21
DECT BASE STATION.................................................................................................................................................21
PHYSICAL SPECIFICATIONS...........................................................................................................................................21
GETTING STARTED ....................................................................................................................................................22
LOCATING HANDSETS ................................................................................................................................................23
CORDLESS HANDSET KEYDESCRIPTIONS ........................................................................................................................24
COMPONENTS..........................................................................................................................................................24
CORDLESS HANDSET DISPLAY SCREEN ...........................................................................................................................26
DISPLAY SCREEN ICONS ..............................................................................................................................................27
ENTERING NUMBERS AND TEXT IN FIELDS ......................................................................................................................28
TURNING THE HANDSET ON AND OFF ...........................................................................................................................29
OPTIONS WHEN THE HANDSET IS IDLE ..........................................................................................................................29
OPTIONS WHEN THERE IS AN ACTIVE CALL.....................................................................................................................29
NAVIGATING THROUGH THE PHONE MENUS ..................................................................................................................29
THE TABLE BELOW LISTS THE PHONE MENU FUNCTIONS AND WHERE...................................................................................30
ANSWERING OR IGNORING A CALL................................................................................................................................31
PLACING A CALL .......................................................................................................................................................31
MANAGING CONTACTS: .............................................................................................................................................31
REDIALING A CALL .....................................................................................................................................................32
PUTTING A CALL ON HOLD..........................................................................................................................................32
USING CALLWAITING ................................................................................................................................................32
TRANSFERRING ACALL ...............................................................................................................................................33
Owner’s Manual
2

TRANSFERRING A CALL DIRECTLY TO VOICEMAIL ..............................................................................................................33
PLACING A THREE-WAY CONFERENCECALL....................................................................................................................33
PARKING A CALL .......................................................................................................................................................33
DIRECTED CALL PICKUP ..............................................................................................................................................34
HANDLING MISSED CALLS...........................................................................................................................................34
VIEWING THE CALL HISTORY........................................................................................................................................35
VOICEMAIL..............................................................................................................................................................35
CHANGING YOUR VOICEMAILPIN ................................................................................................................................36
RECORDING A PERSONAL GREETING VIA THE PHONE ........................................................................................................36
FORWARDING VOICEMAIL MESSAGES VIA THEPHONE ......................................................................................................37
LOGGING INTO YOUR VOICEMAIL BOX VIA THEWEB.........................................................................................................37
RETRIEVING MESSAGES VIA THE WEB ............................................................................................................................37
FORWARDING VOICEMAIL MESSAGES VIA THEWEB .........................................................................................................38
SETTING UP VOICEMAIL NOTIFICATION VIA EMAIL...........................................................................................................40
CREATING A VOICEMAILGROUP...................................................................................................................................40
CONFIGURING CALL FORWARDING: ..............................................................................................................................41
CONFIGURING DO NOT DISTURB,CALL WAITING,AND CALL BLOCKING ..............................................................................41
CONFIGURING PHONE SETTINGS ..................................................................................................................................41
CHANGING YOURRINGTONE .......................................................................................................................................42
CONFIGURING KEYPAD AND CALL PARK TONES ...............................................................................................................42
CONFIGURING THE BACKLIGHT TIMEOUT SETTING ...........................................................................................................42
CONFIGURING AND USING SPEED DIALS ........................................................................................................................42
CREATING SPEED DIALS..............................................................................................................................................42
CREATING SPEED DIALS THROUGH THE HANDSET MENU:..................................................................................................43
MANAGING SPEED DIALS ...........................................................................................................................................43
USING SPEED DIALS...................................................................................................................................................43
USING CONTACTS .....................................................................................................................................................43
CHANGING HANDSET SETTINGS ...................................................................................................................................44
UPGRADING THE HANDSET SOFTWARE ..........................................................................................................................44
PERFORMING A FACTORY RESET ..................................................................................................................................44
VIEWING PHONE INFORMATION ..................................................................................................................................45
ADVANCED HANDSET CONFIGURATION OPTIONS ............................................................................................................45
5TROUBLESHOOTING THE CISCO SPA302D................................................................................................. 46
NO NETWORK MESSAGE............................................................................................................................................46
UNRESPONSIVE HANDSET ...........................................................................................................................................46
HANDSET WILL NOT TURN ON (SCREEN WILL NOT ILLUMINATE)..........................................................................................46
HANDSET NO LONGER HOLDS A CHARGE .......................................................................................................................47
SYMPTOM FOR RF INTERFERENCE ................................................................................................................................47
INCORRECT POWER ADAPTER USED..............................................................................................................................47
Owner’s Manual
3
Call Recording.......................................................................................................................................................34

INTRODUCTION
Congratulations on purchasing the Intermedia Hosted PBX phone
system and service. You will now be able to share your phone
connection between fixed & wireless Handsets and across multiple
locations using the latest in‘Voice overIP’services.
This Owner’s Manual will show you how to set up and use your new
Hosted PBX phone system and service.
This guide also explains how to register a Cisco SPA302D Mobility
Enhanced Cordless Handset with the Cisco SPA232D Cordless
Base, which has an integrated DECT Base Station. Cisco SPA302D
Handsets registered to the Cisco SPA232D can make and receive calls
through Intermedia’s Voice over IP(VoIP) service.
Only Cisco SPA302D Handsets are supported with the Cisco
SPA232DBase.
IMPORTANT SAFETY AND CONFORMANCE
INFORMATION FOR CISCO CORDLESS
BASE AND CORDLESS HANDSETS
FCC Information
FCC (Part 15 Class B), CE, ICES-003,A-Tick certification,
Restriction of Hazardous Substances (RoHS), and UL.
It is recommended that the customer install anAC surge arrester
in the AC outlet to which this device is connected. This is to
avoid damage to the equipment caused by local strikes of
lightningand otherelectricalsurges.
This product is manufactured Cisco.
Cisco and the Cisco logo are trademarks orregistered
trademarks of Cisco and/or its affiliates in the U.S. and other
countries. To view a list of Cisco trademarks, go to this URL:
www.cisco.com/go/trademarks. Third-partytrademarks
mentioned are the property of their respective owners. The use of
the word partner does not imply a partnership relationship
between Ciscoand any other company.(1110R)
Owner’s Manual
4

Important SafetyInformation
Only use the power adapter designed for use with Cisco SPA300
Seriesdevices.
To prevent theATAfrom overheating, do not operate it in an area
that exceeds an ambient temperature of 104°F (40°C).
Do not place anything on top of the Cisco Cordless Base; excessive
weight could damage it.
Insecure mounting might damage the Cisco Cordless Base or
cause injury. Intermedia is not responsible for damages incurred by
insecure wall-mounting
Important BatteryInformation
Use only sizeAAA Ni-MH 800 mAh (1.2V) rechargeable batteries
in the Cisco SPA302D Handset. Place the Handset in the charging
cradle for a recommended initial charge of 10 hours before using
the Handset for the firsttime.
Sensitive ElectronicEnvironment
Any radio-Based equipment can potentially cause interference
with other equipment and can be interfered fromother
equipment.This also appliesfor DECTequipment. However due
to the very low transmission power level the chances for
interference is very small. Research proves that operational
DECT phones normally don’t influence electronic equipment
however some precautions must be taken into account for
sensitive electronic equipment e.g. sensitivelaboratory
equipment. When DECT phones operate in straight nearness of
sensitive electronic equipment incidental influence can appear.
You are advised not to place the DECT phone on or close (less
than 10cm) to this kind of equipment, even in standby mode.
Please also use the other documentation supplied with the
various parts of your telephone system.
Product DisposalInformation
Disposal of electrical and electronic products should be done in
line with local regulations. Please contact the local authorities for
furtherinformation.
Battery DisposalInformation
Defect or exhausted batteries should never be disposed of as
municipal waste. Return old batteries a licensed battery dealer or
adesignatedcollectionfacility.Donotincineratebatteries.
Regulatory Information
InterferenceInformation:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
Owner’s Manual
5

interference received, including interference that may cause
undesired operation.
NOTE: This equipment has been tested and found tocomply
with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in aresidential
installation. This equipment generates uses and canradiate
radio frequency energy and, if not installed and usedin
accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receivingantenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING: Changes or modifications to this equipment not
expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Privacy of communications may not be ensured when using this
phone.
Exposure to Radio Frequency (RF) Signals:
This wireless phone is a radio Base and receiver. It is designed
and manufactured not to exceed the emission limits for exposure
to radio frequency (RF) energy set by theFederal
CommunicationsCommission(FCC)ofthe U.S.Government.
These limits are part of comprehensive guidelines and establish
permitted levels of RF energy for the general population. The
guidelines are based on the safety standards previously set by
both U.S. and international standards bodies. These standards
include a substantial safety margin designed to assurethe safety
of all persons, regardless of age and health. This device and its
antenna must not be co-located or operating in conjunction with
any other antenna or Base.
This product has been shown to be capable of compliance for
localized specific absorption rate (SAR) foruncontrolled
environment/general population exposure limits specifiedin
ANSI/IEEE Std. C95.1-1992 and had been tested in accordance
with the measurement procedures specified in FCC/OET Bulletin
65 Supplement C (2001) and IEEE 1528-2003” .
CAUTION: To maintain the compliance with the FCC’sRF
exposure guideline, place the Base unit at least 20 cm from
nearby persons. For body worn operation, this Handset has also
been tested and meets the FCC RF exposure guideline when
used with the belt clip supplied for this product. Use of other
Owner’s Manual
6

accessories may not ensure compliance with FCC RF exposure
guidelines.
Owner’s Manual
7

Using this Document
Notationalconventions
Acronyms are defined the first time they appear in the text.
The term LAN refers to a group of Ethernet-connected computers
atonesite.
Typographical conventions
Italic text is used for items you select from menus and drop-down
lists and the names of displayed web pages.
Bold text is used for text strings that you type when prompted by
the program, and to emphasize important points.
Special messages
This document uses the following icons to draw your attention to
specific instructionsorexplanations.
Note
Definition
WARNING
Provides clarifying or non-essential information on the current
topic.
Explains terms or acronyms that may be unfamiliar to many
readers. These terms are also included inthe Glossary.
Provides messages of highimportance,including messages
relating to personal safety or system integrity.
Basic Requirements
The Hosted PBX phone system is designed to use your existing
broadband data connection as well as the existing data wiring in
your office. Where you don’t have data wiring, you may use the
optionalWirelessAdapterstoconnectDeskPhonestotheoptional
Base Unitwirelessly.
In order to use all the features of the Hosted PBX phone system
and
service, you must have the following:
• Broadband Internet access
• At least one free port on your router ormodem/router
• Your router must be set to DHCP
Owner’s Manual
8

2 GETTING TO KNOW YOUR Hosted PBX SYSTEM
Before you Begin Your Installation
The Hosted PBX phone system is designed to use your existing
broadband data connection as well as the existing data wiring in
your office. Where you don’t have data wiring, you may use the
optional WirelessTransmitter and WirelessAdapters to connect
Desk Phones to the Base Unit wirelessly. In order to begin using
your new phone system and service, you need to perform the
followingsteps:
1. Make sure you have received all of your phones and optional
equipment
2. Go to https://exchange.intermedia.net .
Enter your login name and password to the Admin Portal
3. Activate your phone lines
4. Install your phones and optional equipment
You have several options regarding how to setup your new phone
system. How you choose to install your phone system will depend
on your existing data network and the phones and optional
equipment you have purchased. The diagrams below describe
options for setting up the phone system.
Owner’s Manual
9

SharedLines:
This diagram depicts the setup options for a Shared Line system.
Shared Line systems require that all shared line phones are located
in the same logical network or subnet. By purchasing the optional
WirelessAdapters you may also connect Desk Phones wirelessly.
Single LinePhones:
This diagram depicts the setup options for StandAlone Phones.
StandAlone Phones require you to purchase one phone line per
phone (each phone can handle two simultaneous calls). You may
have one or more phones at a given address.
Owner’s Manual
10

Cordless Handsets:
This diagram depicts the setup options for Cordless Handsets.
Cordless Handsets can be used in conjunction with Shared Line
Phones or they can be installed as Stand Alone Phones. A single
Cordless Base unit can support up to 3 Cordless Handsets. Multiple
Base units can be used at a single location.
FaxAdapter:
This diagram depicts the setup options for the FaxAdapter. The Fax
Adapter allows you to use your existing fax machine with the
IntermediaHosted PBX service.
Owner’s Manual
11

Setup Options that are not supported
The following setup optionsARE NOT supported:
1. Connecting a phone to a router that is connected to another router
2. Connecting one phone to another
3. Connecting a phone wirelessly and then connecting aPC
4. Connecting a PC to the Cordless Baseunit
Assigning Extension Numbers and Phone Numbers toPhones
Each phone is assigned an extension and a phone number.
Packing list includes a list of your phones and their associated
phone numbers and extension. You should have also received
and email from Intermedia with the phone numbers and
extensions associated with each enhanced services suchas an
AutoAttendant or WebFax. You may also log into your Admin
Portal at https://exchange.intermedia.net to view a list of your
phonenumbersandextensions.
Owner’s Manual
12

3 INSTALLING YOUR Hosted PBX PHONE SYSTEM
Installing Cordless Base andHandsets
Cordless Handsets can be installed in the following ways
• You may use up to 3 Cordless Handsets per CordlessBase.
Connecting the CordlessBase:
1. Open the Cordless Base box and remove the cordless base,
power clip, power adapter and blue Ethernet cable.
Connect oneendof the blueEthernetcabletotheblueINTERNET
2. Connect the other end of the blue Ethernet cable to any free
port on your existing router or anywhere on your existing data
network.
3. Connect the Cordless Base power adapter to the “DC 5V
Power” connector at the rear of the CordlessBase
, and then plug the power adaptor into a power outlet.
port
on
the
rear
of
the
Cordless
Base
Owner’s Manual
13

Note
WARNING
The ports labeled “PHONE” and “LINE” at the rear of the Cordless
Base are not used. Do not connect anything to these connectors.
The “RESET” button at the rear of the Cordless Base is not used.
Pressing the RESET button will make your Cordless Base
inoperableandrequirereplacement.
Setting up the Cordless Handsets
4. Open Cordless Handset box and remove theCordless
Handset, Power Clip, PowerAdapter, and Charging Cradle.
5. Each Cordless Handset purchased from Intermedia will come
with batteries pre-installed. Batteries must be charged for 10
hours prior to first use. See instructions for installing batteries if
not installed.
6. Remove the protective film from the Handset and charging
cradle.
7. Install the optional Belt Clip on the CordlessHandset
Owner’s Manual
14

8. Insert the power clip into the power adapter.
9. Insert the power adapter into the power source or wall outlet.
10. Connect the power adapter to the charging cradle in the port
shown below.
WARNING
Note
Only use the 1Amp power adapter designed for use with
Cisco Cordless Handset SPA300 Series devices.DO NOT
USE THE POWER ADPATER FOR THE CISCO CORDLESS
BASE
11. Place the handset into the charging cradle. The light on the
charging cradle appears solid green when the handset is
charging.
Charge the Handset for a minimum of 10 hours before using the
Handset for the first time to ensure that the Handset is fully
charged
12. After handset is fully charged or while the handset is in the
cradle do the following.
13. On the Cisco Cordless Handset, press and hold the End Call.
button for 5seconds.
14. Release the End Call button and wait up to10
seconds for the screen to illuminate.
Owner’s Manual
15

15. If screen does not illuminate verify batteries are installed
correctly and repeat steps 11-12 before moving to next step.
Installing and Replacing Cordless HandsetBatteries
Note
WARNING
WARNING
Each Cordless Handset purchased from Intermedia will come
with batteries pre-installed. Batteries must be charged for 10
hours prior to first use. Use the following instructions to verify
batteries arecorrectly installed orwhen replacing.
Rechargeable batteries must bereplaced periodically to retain a
charge.
Defect or exhausted batteries should never be disposed of as
municipal waste. Return old batteries a licensed battery dealer or
adesignatedcollectionfacility.Donotincineratebatteries.
Use only sizeAAA Ni-MH 800 mAh (1.2V) rechargeable batteries
in the Cisco SPA302D Handset. Place the Handset in the
charging cradle for a recommended initial charge of 10 hours
before using the Handset for the first time.
1. Slide Handset battery cover and remove.
2. PlaceAAANi-MH 800 mAh (1.2V) rechargeable batteries into
the Handset per the label inside the battery compartment.
3. Replace the Handset battery cover by slidingon.
Owner’s Manual
16

4. Place the Handset into the charging cradle. The light on the
charging cradle appears solid green when the Handset is
charging.
Charge the Handset for a minimum of 10 hours
before using the Handset for the first time to ensure that the
Handset is fully charged.
Note
If the batteries are charged, the Handset turns on when the
batteries are inserted. If the batteries are not charged, the
Handset turns on when it is placed into the charging cradle
Turning On Cordless Handset
Each Cordless Handset and Cordless Base purchased from
Intermedia will be pre-registered and configured. Additional or
replacement Cordless Handsets will need to bemanually
registered(see Manual Phone Registration).The CiscoCordless
Handsets will beshipped with the batteries pre-installed.
1. Install and configure the Cisco Cordless Base. See the Cisco
CordlessBase instructionsaboveformoreinformation. Cordless
BaseSYSTEM andINTERNET lights should be lit.
2. On the Cisco Cordless Handset, press and hold the End Call
button for 5seconds.
3. Release the EndCall
button and wait up to 10 seconds
for the screen to illuminate.
4. If screen does not illuminate verify batteries are installed
correctly and charged and repeat steps1-3.
5. Handset screen will first display date and time, followed by
steady signal strength indicator then finally the Handset phone
number.
Registering a CordlessHandset
Each Cordless Handset purchased at the time the Cordless Base
is purchased will be pre-registered. Additional or replacement
Cordless Handsets will need to be manually registered:
Install and configure the Cisco SPA232D. See the Cisco
SPA232D Quick Start Guide for more information.
Owner’s Manual
17

1. On the Cisco SPA302 Handset, press the Select button in the center
of the 4-way navigation keypad.
2. Using the navigation arrow buttons, scroll to the Settings icon and
press the center Select button to select it.
3. Select Handset Registration.
4. Select Register.
5. On the Cisco SPA232D, press the Page/Registration
button
(shown below) and hold it down for at least seven seconds until the
green statuslight flashes quickly.
6. Enter the Handset PIN when prompted.
Note
Note: You will need to call Customer Service to retrieve the Handset
PINrequired for subsequent registrations.
7. Press the Confirm soft-key.
TIP: If you press the button for fewer than seven seconds, the
green status light flashes slowly, indicating the unit is in “paging”
mode and is not in registration mode.
Registration will not work if the unit is in paging mode.
Note: You will need to call Customer Service to retrieve
the Handset PIN required for subsequent registrations.
Owner’s Manual
18

Activating the Service
Before you can make or receive calls, you need to activate your
phone line(s). This also activates the billing for your phone
line(s). To activateyour phone line(s):
1. Go to https://exchange.intermedia.net and
enteryourAdministrator Portal login name and password
NOTE- You will activate all of your lines at once, so if there
is no “Activate Lines” button, then you have already activated the
lines.
Owner’s Manual
19

4 USING CORDLESS HANDSETS
Introduction
The Hosted PBX phone system supports up to 3 Cordless
Handsets per Cordless Base. The Cordless Base is used to
connect the Cordless Handsets to the Intermedia Network.The
Cordless Base can be plugged into any one of the 4 phone jacks
on the back of the optional Base Unit or into your router or
switch. Each Cordless Handset can take up to 2 calls but you
may only have 3 simultaneous calls going with your 3 Cordless
Handsets (for example, 3 Cordless Handsets may each have
one phone call, or one Cordless Handset can be on a call with
one call on hold, and one other Cordless Handset can be on a
call).
Handset features
•
2.0-in. TFT (176 x 220 pixels),
65,000 colors, backlit wit scratch-
resistantlens
• White illuminated keypad back-
light
• Status icons (do notdisturb
[DND], call forward, mute,
offhook, speakerphone,signal
status, and batterystrength)
• Date and time display
• Handset name display
• Dial key lock
• Speed dial: Eight programmable
• Private phone book (50 records)
• Shared phone book (50 records)
• Call history (50 records filtered by
Outgoing, Incoming, andMissed)
• One-touch dial from call history
• Missed call(s)
• Message-WaitingIndicator(MWI)
tones
• Visual MWI (VMWI)
• Five ringtones
• Distinctive ring support
• Hearing Aid Compatibility(HAC)
Owner’s Manual
20
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