Cisco 7961 User manual

Cisco 7961 & 7941 IP Phone Quick Start Guide
Cisco IP 7961 & 7941 User Guide Version 2.0 Page 1
Quick Start Guide - Cisco 7961/7941 IP Handset
What Is In This Document?
This document contains basic user information for the Cisco 7961/7941 IP phones.
The document is not intended as an exhaustive technical guide, rather is user orientated and
covers common tasks and questions.
Executive and Receptionist Base Phone
http://www.cisco.com/warp/public/779/largeent/avvid/products/7960/index_1020.htm
Cisco 7961 IP Phone

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Cisco IP 7961 & 7941 User Guide Version 2.0 Page 2
Phone Basics
Feature Function
Soft Button
‘Soft Button’ refers to one of the four buttons at the bottom of the
phone’s display area. The function of these buttons change (hence
the term ‘Soft’) depending on what operation the phone is
performing. The relevant current function for a Soft button is always
shown on the display immediately above the button.
Line Button
The Cisco 7961 and 7941 IP Phone can have multiple phone lines
(numbers) configured on it. The 7961 has six line buttons
located immediately to the right of the phone display (the 7941 has
two phone lines).
If your phone has been configured for multiple lines, the phone
display will have individual line details adjacent to the relevant line
button.
When you pick up your phone handset, the phone symbol next to
the line you are using will change to indicate that the line is ‘Off
Hook’.
You can select which line you wish to use by pressing the relevant
line button on the phone before dialling. If you don’t select a line to
use, the phone will automatically select the first available line on
your phone.
Navigation Button
The Navigation button is a vertical rocker switch located just below
the phone display. This Up / Down button is used to scroll the phone
display whenever a multi choice menu is presented. The current
selection on the phone display will be contrast highlighted.

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Basic Call Functions
Feature Function
Placing a Call Dial ‘0’ to get a line out
You can make a call with the IP Phone in any of the following ways:
Lift the handset and dial the number
Dial the number without lifting the handset, then press the Dial
soft button
Press a line button and dial the number
If using a headset, press HEADSET button and dial the
number
If using the Speaker, press SPEAKER button and dial the
number
Press the more soft button and then the NewCall soft button
and dial the number (this method works for all speaker modes –
handset, headset or speaker)
Press the directories button
Scroll with the Navigation button or press the relevant
number to highlight the desired
Directory – missed, received and placed calls
• Press the Select soft button, to search for and
highlight the entry you require
• Press the Dial soft button
Answering a Call
To reject the call
You can answer a call using the handset, headset (if you have a
headset connected), or speaker.
To use the handset, lift the handset
To use a headset, press HEADSET button
To use Speaker, press the Answer soft button or SPEAKER
button
Press the DND soft button
This will send the call to the next answering point, e.g. voicemail or
another extension, if configured.
Ending a Call
You can end the current call by: -
If using the handset, hang up the handset.
If using the headset, press the EndCall soft button (this method
works for all speaker modes – handset, headset or speaker)
If using Speaker, press SPEAKER button

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Feature Function
Mute a Call
The caller is unable to hear
you but you can hear them
While on a call, you can mute the handset, headset, or
speakerphone.
To mute a call, press the MUTE button (the mute button will
light up red and a beep is heard when the button is pressed)
To disengage mute, press the MUTE button again
Placing a Call on Hold
While on a call, you can place
the call on hold so that the
caller cannot hear you and
you cannot hear the caller. If
applicable you can answer
other calls while a call is on
hold.
To place a call on hold, press the Hold soft button
To go back to a held call use the Resume soft button
If calls on multiple lines are on hold, press the required line
button or press the Navigation button
The held call(s) will flash on the screen
Transferring a Call
You can transfer a call to
another phone either as a
‘Blind’ or a ‘Consultative’
transfer
Blind Transfer
Consultative Transfer
If the called party is
unable to take the call or
is not at their desk
During a call, press the Trnsfer soft button. This places the first
call on hold
Dial the number to which you want to transfer the call, then
perform the relevant next step:-
When you hear ringing, press Trnsfer again or simply hang up
OR
Wait until the called party answers, announce the call and then
press Trnsfer or simply hang up
Have them hang up (or you press End Call)
Press the Resume soft button to return to the original held call
Note: You can transfer a call to an external number, remember to
dial “0” first, note that this will tie up a two (2) lines until the call has
ended.
Additional Call Functions
Feature Function
Speed Dials
If this has been configured,
this allows you to access the
system-wide speed dials
Press directories button
Using the Navigation button, highlight Local Speed Dial
Press Select soft button
You will see the list of speed dials that have been programmed
into your system
Press the Navigation button to highlight the entry
Press Dial soft button to dial the number

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Other Call Functions
Feature Function
Call Pickup
Call pickup allows you to
answer a call that comes in
on a phone other than your
own. When you hear an
incoming call ringing on
another phone, you can
redirect the call to your phone
by using the call pickup
feature
There are two types of Call Pickups available on Cisco IP Phones.
Note: If no particular Groups are configured, then all extensions will
be placed in the one group.
Group Pick Up with no groups configured
If you hear another phone ringing
Lift the handset and press the GPickUp soft button followed by
*
Group Pick Up with configured groups
If you hear another phone ringing in a pre-configured pickup group:
Lift the handset and press the GPickUp soft button
Dial the relevant group number eg. 1
The call will be diverted to your phone
If no groups have been defined on you system
Call Pick Up
This allows users to pick up calls from particular phones. If you hear
another phone ringing:
Lift the handset
Press the PickUp soft button
Dial the extension of the ringing phone
The call will be diverted to your phone
Making a Conference Call
To turn a call into a
conference call (note - first
two parties must initially be
connected on a call)
During a call, press the more soft button (you may need to
press this twice on some systems) and then the Confrn soft button
This will give you a dial tone and place the other party on hold
Place a call to another person you want to include (Dial ‘0’ to
get a line out)
When the call connects, press the more soft button (you may
need to press this twice on some systems) and then Confrn again
to add this person to the conference call
Call Forward All Calls
Allows you to forward all your
call to another destination
To set Call Forwarding
To cancel Call Forwarding
Press the more soft button
Press the CFwdALL soft button. You will hear 2 confirmation
beeps
Dial the number to which you want to forward all your calls
Dial the number exactly as you would if you placing a call to that
number (Dial ‘0’ to get a line out)
Press the #button or End Call soft button
The phone display will be updated to show ‘Forwarded to
0xxxxxxxx’
Press the more soft button
Press CFwdALL soft button

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Feature Function
To Call Forward to
Voicemail
(if your system has the
voicemail module installed)
Press the more soft button
Press CFwdALL soft button
Press messages button
Press the #button or EndCall soft button
Note: If the handset has multiple incoming line buttons programmed
on it, and you need Call Forwarding for each line, you must select
the line first by pressing the associated line button then follow the
above instructions.
Adjusting Phone Settings
Feature Function
Adjusting the Phone
Volume
The volume of the handset,
headset or speakerphone can
be adjusted as follows
With the phone off hook (using either handset or speakerphone):
Press the up or down volume button. to select the
desired volume for your handset, headset, or speakerphone
Unless the setting is saved the volume adjustment is applicable
only for the current call
To save the volume setting for future calls, press the Save soft
button
Adjusting the Ringer
Volume
To change the volume of the
phone ringer
Press the volume button to hear a sample ring
While the ring plays, press the up or down volume button to
adjust the volume to the desired level
To save the ring volume setting, press the Save soft button
Changing the Ringer
Sound
To change the ring type used
by the phone
Press the Settings button
Select Ring Type from the Settings menu
Press the Select soft button to select ‘Default Ring’
To scroll through the list of ring types, press the Navigation
button
Press the Play soft button to hear the selected ring type
When you find the ring you want, press Select then press the
OK
Press Exit soft button twice
Changing the Display
Contrast
To change the contrast
setting of the phone LCD
display
Press the Settings button
Select the Contrast option on the Settings menu
Press the Up or Down soft button to set the desired intensity
Press the OK soft button to accept your changes
To save and exit this Contrast setting, press the Save soft
button. Otherwise, press the Exit soft button to exit the Settings
menu